I know you appreciate a no-nonsense, tell-it-like-it-is article. Most of us appreciate a straight message. If you have read my blog before, you probably came back because you know that I will tell it just how I see it.
I know another guy who does this. I do not know him very well, personally, but I know his work. I respect his work. His name is Chris Brogan (Twitter Chris Brogan), and he is a man with a powerful message of building your networks and building trust.
Chris Brogan’s message of building trusting networks of supporters is valuable, and I believe it can benefit you. I believe it enough that when he asked others to help him to spread the word, I did just that. I was not singled out and approached for it, I was not cohersed, I was not bribed, I was not paid, and we are not in cahoots. I believe in the message he delivers, and I know that it works because it is precisely why I am writing this to you right now. This is my testimony that his hard work deserves merit.
I want you to check out his new book. Even if you think you do not want to buy it, I would like you to look at the reviews. The outstanding reviews of this book, alone, should give you confidence to recommend it to others … even if you do not think it is for you.
Maybe you are saying, “Oh, so you are peddling another book, huh Mark?” Yes, I am, and just as I have said about my own book, “Twitter for Business: Twitter for Friends”, I would never do so unless I strongly believed that it was done with value to the readers. In fact, I believe the two of these books are great companions, and should be a part of your reading plan. Click here to order “Trust Agents” and Click here to order “Twitter for Business: Twitter for Friends”. If you order them together on Amazon, you can save on shipping and have some excellent professional help at a cost far less than having either of us come directly to you, and much less than the cost of lost opportunities.
It used to be that the big fad was to go “follow” a bunch of people on Twitter with an expectation that a majority of them will “follow” in return. I watched it and cringed, because I saw that there is a point when it totally comes undone and all of Twitter becomes deaf. It is still a pretty strong fad, but a newer fad is to go and unfollow everybody and start over.
Bulk Unfollow: A New Fad
Let’s face it my friend, you can only follow so many people before it becomes no more than a courtesy to show that you are “following” them, while the truth is that you only see .0001 percent of their messages. I mean, really, how many hundreds of Twitter updates per minute do you think any person can read?
Now a bunch of Twitter users are up-in-arms about this latest trend of people with massive numbers of followers who decided they wanted to hear Twitter again. You know, the way it used to be.
A lot of the people taking this route brought it on themselves by trying to play the game of following massive numbers of people just to be re-followed. Then there are people like me, who just thought it was courteous to re-follow people who followed my Twitter feed, just in case they ever wanted to address me with a direct message (which, by the way, is where 90 percent of my tweets are sent).
The message that I hear over and over regarding people bulk un-following sounds something like this:
“Oh, this stinks … you mean you are going to unfollow me? That would be like taking away a birthday gift. Are you saying that we cannot be friends anymore? Boo hoo, pout, sob, sniff … I am going back to bed and pull the blankets over my head.”
I have not done this, but I can certainly see why some people would. First, let’s get these couple of things clear:
A “follow” is not a promise!
A “follow” will not make you a better person.
If I do not follow you, I can still hear you, and we can still chat.
An Alternative: The “Real” Follow
I use Seesmic Desktop to manage my Twitter, which allows me to put my closest friends into groups so I never miss their tweets. This is the true “follow” that we should all be seeking … somebody who actually pays attention and wants to hear what you have to say. So I guess you would call this the second-layer-follow. Just because Twitter says that I am following you, it does not mean that I see your tweets. In fact, I spend a relatively very small amount of time looking at my main public Twitter stream. I spend a lot more time reading messages that I have filtered out with advanced searches, groups, and @ messages. This way, I have tidy little columns of information that is sorted nicely for my reading pleasure. Are you in one of my advanced searches, friend groups, or sending me an @ message? If so, that is a real follow.
The Truth About “Followers”
The majority of users subscribed to your Twitter feed are not following what you have to say. They are just giving you the nice warm feeling of another “friend”, and extending you the awesome gift of their return-follow. Do not take it to mean that each of those people following you will show up at your next tweetup, or that they would ever even hear about it.
I remember back when it seemed that people would respond and start a conversation with every other “tweet” and you knew they were paying attention. Today, that is rare, and you must actually make an effort to reach others and build your communications. Yes, that means paying attention, which is so hard for most people who sit at a computer all day to “tweet” crap to all of their oh-so-treasured fans.
Twitter Fame can come from tweeting frantically, as if your butt is on fire and Twitter will bring you a bucket of water to put it out. If you have not already learned this tactic, I will explain it. According to many estimates, there is a very small percentage of “power users” who send the majority of all updates on Twitter. How extreme is it? As a Harvard Business study pointed out, 10 percent of Twitter users account for 90 percent of Twitter updates.
Allow me to shock you for a moment with an observation.
Twitter Politics, Pandering, and Popularity
Some of the most powerful Twitter users are using old school tactics of politics, pandering, and heavy handing to get their word out. When this happens, they throw the great notion of transparency and dignity out the window.
Why do they do this? Power is the best answer I can find. It is a power that is largely more about ego than money … it is a power that some hold dear as they seek to be “King of the Geeks” or “The Most Popular” on Twitter. To their regret, it still does not return all that they hoped. They just find a few pea-brains to clap their hands and make them feel important.
Sure, you may not see this behavior, but it is just another part of my job to tell you it is there, and that it is quite pervasive. It has an impact on the whole community, and I hope you can see why it matters.
When considering that “other” 90 percent of Twitter users, I find it tragic that so many people have not yet found the great enjoyment and value of reaching out and joining the great conversation of Twitter. More tragic than that, is that it can lead to an ever greater opportunity for the “power users” or “Twitterati” to influence Twitter with a narrowed view designed to suit their agenda. Sure, you can say that it still allows for the voice of the people, but when it gets too carried away with chasing an algorithm to appear as the most popular, it is still a deception in many ways.
The tactics that some seemingly “valuable” Twitter users will use is to play a role to make others believe “how Twitter really works” and what is “important” to the Twitter community. Fine, call them “leaders”, and in some ways, they are. I want to remind you that it is easy for many people to fall into a bad habit and think it is the right thing to do because “everybody else is doing it”. Your parents surely posed the question to you something like: “If all of your friends were jumping off a cliff, would you do it, too?”
Some of these “valuable” users (often called Twitterati) try to promote getting more Twitter followers, and others will try to manipulate and even threaten others to promote their message. I saw the latter in a really ugly way when somebody who previously unfollowed me and blocked me then joined into a petty power play asking people to unfollow my Twitter feed, hoping people would stop listening to me. It was totally political and childish, and it was not because I was poaching whales or beating up little kids. I was simply being honest, and being me … many people sent me messages of respect after that rant.
It was not too long before this person came to seek me out and talk up their respect for me while asking for favors again and asking me to retweet their latest promotion. I guess my retweet was valuable, but yet, not quite valuable enough to treat me like a real person, but rather a megaphone.
Quick, Twitter … Get Me a Bucket!
The type of user I am talking about will often tweet like their butt is on fire and somebody should bring them a bucket of water. They try to send enough Twitter updates to be sure that everybody will see their name, without regard for whether it is good, bad, or indifferent. I would never complain about somebody tweeting a lot, because I do that, but I try to keep it interesting, relevant, and a two-way communication. However when people just send a rapid-fire barrage of popular links from Google Trends, Digg, Stumble, and Alexa Hot Urls with some advertisements for their clients who hired them for their amazing social media acumen mixed in there, and sent with hopes and demands for others to retweet it for popularity, the relevance and value of Twitter suffers. Then they will retweet some random thing that you sent, just to remind you that you should be retweeting their agenda, and if you do it, you may get even more of their favor of retweeting something you sent that they never even read or cared a damn about. It can even be worse with an innuendo that if you do not cater to them, they will badmouth you and tell people to unfollow you. It all gets far too High School-like. Now, I have a different reason for asking for a bucket … See the video below. 😉
“Twitter can you hear me?” This is a question that many Twitter users are asking. At first, I was concerned that it was just me. Maybe people just didn’t hear me … maybe I didn’t bathe enough and stunk up the place. That would have been a great scenario for Twitter, but I have found without doubt that this is not limited to me, and that it is a widespread issue. There are some specific reasons for this, and I want to share my thoughts and I want to hear yours. I hope that we can get this all sorted out before the famous Twitter question of “What are you doing?” becomes “Are you there?”
Do You Hear Me?
I may not be the best example to pull from, but I have used Twitter, a lot. In fact, I used it so much that I tweeted my answer to “What are you doing?” over 20,000 times and found so many interesting facets of Twitter that I wrote a book about it. Yeah, a book! I have met some amazing friends, and learned a lot along the way. I have encountered some of the very best things Twitter has to offer, and I am a huge fan. My list of reasons for loving Twitter is long.
Most people would perhaps never even imagine a book’s worth of useful insight about Twitter, and much less publishing it to share with the world. I did, and it was done to preemptively meet the challenges of Twitter growth to the point of deafness. Deafness from people who tried it and did not understand Twitter and left. Deafness from those who saw little value because they are just out to look popular with a lot of followers. Deafness from many other ailments due to an explosive growth curve.
It has been my attempt to help new and existing users to find the greatest value of Twitter and help them to make it more useful. Am I too late? I do not think so, but we will all determine the outcome.
Measuring Twitter Engagement
You may wonder how I measure whether Twitter is listening. There are many ways, but I will show you a couple which cannot be denied. I ask questions of people, and I watch statistics … I am a marketing guy, after all. Some people even tease that I may be leaning toward autism in my watchful eye on trends and numbers. It is easy to see when somebody reads a message, and I will show you how. First, I want to start with a very social question that I asked, and it was really just because I wanted to know. I was trying to connect and start a conversation with people. I recently asked a question as follows:
I received a lot of replies. After all, it was a good question. I loved reading the replies and it started some fun conversations. So does this message really answer a question of deafness? Yes! It was an engaging question that encouraged a response. I was delighted with the response. All the same, as a studier of numbers, I would bet dollars for tweets that I would have had ten times the response rate in May.
Another measurable way to see the deafness cloud hovering over Twitter is to look at any Bit.ly link. Bit.ly is a massively used URL shortening service that will allow any user to see how many people have actually clicked on a given link. I will give you a fantastic example. Here is a tweet sent by the number one most followed user of Twitter, Ashton Kutcher (@aplusk). His tweet was about The White House wanting people’s input on health care reform. It encompassed topics of government, health care, and small business, all at once. These are wildly hot topics, so one could assume it would have a lot of clicks. Go see for yourself … you can click here to see how many people actually clicked on the link. It died on the vine, and gives a view of how people are busier sending tweets than actually paying attention. This is coming from a guy with nearly 3,000,000 followers! What do your followers do?
When Did Twitter Go Deaf?
This all begs the questions of “When did Twitter go deaf?” and “What can we do about it?” I hope to have an answer, but I do not have the only answer. We can decide the right answers collectively. My answer is to help people understand the best assets of Twitter (relationships) and how to be sure they are seeing what they want to see. This may be a long way around, but the idea is that if you, and you, and you and the rest of you are able to manage your use of Twitter more efficiently, the whole service is improved.
In the past couple months, as I was staring into my monitor for days on end seeking inspiration and working on my LCD tan, I seem to have lost Twitter. Somehow, as I was writing until my fingers hurt, the deafness of “The Twitter broadcast” has grown like that little bump under your arm that gets bigger and bigger, until it is time for a biopsy to check for cancer.
Maybe you can say that I am manstruating and I just need to change my manpon, but I know that many others have noticed the same issues. I think it would be really nice if we could all listen again, and perhaps that way maybe we can be heard, too.
Have you ever apologized for something that you have not yet done? That is what I am doing here, but at the same time, Twitter may thank me for it later.
I have tried to make it pretty clear to my readers that I recently wrote a book titled “Twitter for Business: Twitter for Friends”. The book is now ready for orders, and I do not plan to let anybody forget it.
So why am I apologizing?
I wrote a really useful book to help new and experienced Twitter users alike, so that should be a good thing, right? I guess you could say that I am apologizing for the self-promotion that some people may complain about. After all, it may seem pretty self-serving to repeatedly tweet about my book. Well, I am sorry, but I plan to do just that.
I plan to tweet it, blog it, and scream it from the top of my lungs for a few days. I can only hope that people will understand that while I am feverishly trying to get the word out that it is intended for the betterment of Twitter. I believe that when enough people read the book, it can have a great value to the Twitter community. Hopefully my many friends and followers on Twitter will forgive me, and thank me later!
I am asking for your help!
I know you may have better things to do than to help me promote a book, but I am asking for your help. If you will review the Introduction and the Table of Contents, I hope you will see this as a worthwhile effort.
