I Like My Like Button!I added a Facebook Like button to my blog today (at the top of each blog post), and I must say that I like it. I like it very much. So, what does it do and how does it work?
The Facebook Like Button is the fastest and easiest way to share things with Facebook friends to date. It is as fast as if you “Like” something right on Facebook. That is because it actually is on Facebook and uses an iframe. If you like, there is an alternate implementation, but the iframe is just fine for most websites. It requires no additional action from users … no popup, no filling out a Captcha, no adding descriptions. It just takes a single click to “Like” something.
For content producers like me, and there are a squillion of us, it is like a new toy. It takes Facebook to a new level, and should not be overlooked by anybody who cares about reaching people in social media.
Internet Marketing JusticeThere are many legalities in doing business online. It shocks me just how many people are unaware of the laws they break online. I have spent well over a decade learning laws relating to the Internet. There are laws dealing with credit card handling; laws to address copyright; industry-specific laws for things like medical records, legal records, and etcetera; and of course, laws to deal with SPAM.
I believe it is time to consider a list of important Internet marketing laws. They may seem elementary, but I think these are still laws worth addressing. So here is the short list, but of course there are many more. I just want to start you off with eleven Internet marketing laws, and you can add your own comments.
Internet Marketing Law One: Typographical
If you think it has not already been done, you probably just made a typographical error. Google it again. Somebody else already does that.
Internet Marketing Law Two: Urgency
If you think it can be done better, hurry! There are many people who agree with you, and they are already working on it.
Internet Marketing Law Three: Correctness
If you think you have done everything flawlessly and nobody can fault it, blog it, Facebook it, and tweet it. You were probably not as correct as you expected.
Internet Marketing Law Four: Persecution
People will persecute you, but if you do not receive an occasional death threat or flame-letter, it just means you are not reaching enough people. You probably suck at Internet marketing. Give up now, before you anger me. You will not like me when I am angry.
Internet Marketing Law Five: Client Errors
Client errors only happen to new or inexperienced Internet marketing people. Fire them and start over with new ones (but give them my number).
Internet Marketing Law Six: Delegation
If you think somebody else can do it better than you, delegate it. Pay somebody else so you can get back to working on the things that delight your customers. This will save you a lot of headache and lost opportunities.
Internet Marketing Law Seven: Perfection
You are not perfect. Somebody can always do it better than you. This is the Internet for Pete’s sake. See Internet Marketing Law Six. You know what to do.
Internet Marketing Law Eight: Expenditures
Internet fame and fortune will not be yours for the taking with just a couple hours per day when you pay only $299 for the magical out-of-the-box online business. That dude is lying! If he was extremely convincing, it is because he is still really wanting to recoup the $299 that he spent on his magical box. Don’t you think that if it was true, corporations like Google, Microsoft, McDonald’s, WalMart, and Pepsi would have already purchased all of those magical boxes? Well, they didn’t, and that means the one holding the box is a sucker with a few hundred less buck to waste on their next blue sky failure.
Internet Marketing Law Nine: Success
There is no magical pink pony ride to success. Just ask somebody who has done it. Live with it. Success will not be as easy as the job you left. If it was easy, nobody would call it success. They would call it … hmmm … oh yes, they would call it average.
Internet Marketing Law Ten: Public Exposure
If you get really great at Internet marketing, the traditional sense of “public” can be a frightening place. Those people talk, think, look, and act different than you remembered. All that time basking in monitor-glow has made sunshine a creepy notion, and you forgot that offline cash registers actually still make sounds (so old-fashioned).
Internet Marketing Law Eleven: Time
If you are going to make it with Internet marketing, you had better stop wasting time on silly junk like this and get back to work. Just don’t forget to pass it along to all your friends so they don’t get too far ahead of you.
Tactics and Strategy Are Not The SameI look around the Internet and see a lot of social media tactics without any overall strategy. It often leaves me shaking my head when I see so-called social media marketers who offer nothing but setting up a couple of social media accounts then find a handful of people for their client to spout advertisements to. Maybe they even offer to do the spouting, but often without a real sound plan. It leaves little wonder why so many people are left to question the usefulness of social media in their business. It is a sad fact for many companies, but it can be fixed.
For the purpose of this article, let us look at the words tactic and strategy like the military does. A military tactic is an action that is implemented by a group of no larger than a division. A strategy addresses the planned outcome of the entire military operation. In social media terms, one way to look at a tactic is sending tweets on Twitter, while a strategy addresses how those tweets fit into the overall business plan and marketing objectives.
I suppose it should not be surprising that many people do not understand the difference between a social media tactic and a social media strategy. After all, most of the people implementing social media today are not marketers by trade, nor have a significant stake in the outcome. Many will say that they are marketers, but most really are not. They are technicians of marketing tools, but not practitioners of the trade. If this insults you, it shouldn’t. It is not saying that the receptionist who was put in charge of tweeting is any less important, or that the guy in accounting who created the last ad campaign is any less valuable as an accountant. We all have our own skill sets, and just because it is popular, you can still be cool if you are not a marketer.
Social Media Tactics Examples
I witness many social media consultants who promote setting up Twitter and Facebook accounts, fancying up the profile pages, and helping customers to find followers or fans. Sadly, this is about as useful as a hammer without a carpenter. These tactics are just creating tools, and without a strategy … an actual understanding of what to do next and why, companies are often left to receive terrible results and disappointment. A tactic without any function or objective in place is only useful on a very short term basis, and that is if they have luck on their side.
A common tactic I see is the social media consultant who tries very hard to reach a lot of people with entertaining messages like a funny video, a joke, or inspirational quote. They tell their clients to be fun, interesting, and engaging. They promote making a lot of friends by being themselves and making it personal. This is all just fine and dandy, but it is only a tactic. In the end, you may have a lot of people who like you but still lose a lot of time and money. The overall strategy of this social media tactic is that if you have a bunch of friends and they like you, it will be easier to sneak in your advertisement now and then and get your friends to help you spread it to the world. The problem is, these are only tactics, and there is really not a sound strategy. Friends are great, and we can all benefit from having more friends. I love the friends I meet via social media. I met my wife back in 2000 using social media. All the friends are fantastic, but those friends alone are not likely to come running make your mortgage payments. You need more to your strategy than this.
In an upcoming article I will show actual statistics which I have compiled regarding the effectiveness of tactics in contrast to strategy, but for now I want you to think about strategy more in terms of short and long-term objectives, and how you can improve yours.
Social Media Strategy: A Plan for Success
Let’s just say that you have a bunch of people following you on Twitter and a squillion fans on your Facebook Page. What are you going to do with that? Will you provide something that nobody else is doing? Do you have a strategy that is sustainable beyond the next Facebook update?
Let us use a restaurant as an example. If you have a restaurant, will you blast out your specials every day and hope people come to see you, then perhaps just keep lowering your sale price until this tactic begins to work? I hope that you don’t think that is a useful strategy. Try to think of strategy more like this: Create a contest among waiters to see which one will have more customers tag your restaurant in a Facebook photo or upload a picture of their good time with your awesome waiter on TwitPic and send it to you as a reply on Twitter. Create a special inauguration party for your latest “Mayor” on Foursquare. Integrate these tactics into an overall strategy to produce a sustainable marketing force of people who love what you do and love to tell their friends. Reward them with something fun, interesting, and preferably delicious. These are things people will remember, and ways to have other people interested, rather than just wasting time with basic advertising tactics.
Even Good Strategy Fails Without Implementation
A good strategy will still not benefit your company without implementation. If you find that you have a handful of tactics without a really solid and productive strategy, stop and take another look. It is not too late to start doing things better, but each day that slips by will mean more money down the drain.
Here is one more example of a strategy. My strategy is to provide something useful. I want to give you something you did not get elsewhere. I want to give you something valuable that you can use today and receive benefit. Using this strategy, a small portion of my readers contact me when they are ready to create and implement a strategy using tactics that work.
Polarizing an audience does not mean that you are telling them to go away or that you do not appreciate them. When you polarize your audience, you set yourself apart from the crowd and you often gain respect. If somebody does not respect you for who you are, you probably did not need that respect anyway.
I am first going to explain what I mean by polarizing an audience, and then give you my recent example that happened with an article I wrote titled “Era of The Social Media Dubeshag”.
Stop Trying to Make Everybody Happy!
Sure, you are in business, and you want to be certain that anybody and everybody will want to buy your products or service. You want everybody to love you, I get it. Have you ever considered the downsides? Yes, the downsides can be that your biggest fans are indifferent. They are not the kind who will drag their friends, family, and complete strangers kicking and screaming to buy your brand.
Looking around the business world, you can see many very successful instances of polarizing an audience. A good example may be in Apple Computer’s decision to not support Adobe Flash Player in their iPhone and iPad products. Other examples are available in the soft drink market with Coke and Pepsi, and extreme examples occur in politics. Who wants a wishy-washy politician, anyway?
Do Facebook and Google Polarize Their Audience?
Once you know your brand, stand strong to it. I don’t mean going around and intentionally making people mad at you, but don’t be a chicken either. Just look to Facebook for an example. Facebook is not at all afraid to polarize their audience. They are in the news for it every time they make a big change, but you don’t hear them apologize for how they run their business, or the culture of their brand. Does it work for Facebook? Consider this: If Facebook was a country, it would be the third largest in the world with over 500,000,000 (yes, five hundred million) users.
Google battles against whole countries, like China and recently Italy. I don’t think I need to go into a lengthy argument of how Google polarizes their audience. They are famously polarizing, just as most massively successful brands are.
Sure, you can say that Facebook and Google do not have any real competition, but they do, and in huge order. Many people just don’t look at them as having competition because they are so extremely large and tower over their competitors. In any case, consider who you hear more polarizing stories from … Google or Dogpile?
Today’s Murnahanism: Being famous often requires the guts to be infamous. If you just want to please everybody, give up now, before you get hurt!
Pleasing Everybody Satisfies Nobody
I have said it many times that “I do not try to please everybody, and that pleases some people very much.” I strongly believe in this statement and it is with me at all times. What it means to me is that I will not waiver from who I am just to make people like me. It seems that if they do not like me, they dislike me with emphasis. Conversely, if they like me, they like me very much and they are brand-loyal. I try to leave very little room for indifference.
So What About This Dubeshag Article?
I created a new word for our chubby or less-than-Clark-Gable friends in the social media world. I called them “dubeshags”. The genesis of the word was in good humor, and there is what some would call a very funny back-story. You can read the article and judge for yourself.
It polarized an audience in a pretty big way. I was accused of all kinds of crimes of social media for writing it, such as using popular names to build popularity. I explained my reason for writing it in an addendum to the article and it included the statement as follows:
If you think I wrote it for attention, I would have left it as a draft if I didn’t want people to read it. Sure, I want it to be read. Maybe you just blog for the entertainment of your cats, but I do it for public consumption.
The moral of the story is this: Whether people loved it or hated it, the word “dubeshag” is no longer a secret. In roughly 36 hours, dubeshag went from zero listings in Google and no recognition at all to over 500 listings in Google (and later over 25,000); over 120 Digg.com diggs; a handful of votes on Mixx.com, Reddit.com, and StumbleUpon.com; was re-blogged on many blogs; has been tweeted to hundreds of thousands of Twitter users; created an interview on Social Blade; and has flattered a few of the dubeshags who were mentioned.
Who cares if it made a few people pout? Certainly not this author.
Author’s Addendum: This was a strange example, but it does show a few key things pretty clearly. It shows that original content can spread fast. It shows that with a little know-how, you can build a lot of incoming links. It shows that even if you step on a couple toes, you can still be very well branded and have an audience like the kind I mentioned … the ones who will tell a lot of people.
It is funny that since I wrote this and was away for an event at my son’s school for a couple hours, the number of listings for dubeshag on Google keeps going up. In a short time it increased to tens of thousands of pages talking about dubeshag, and linking to the article. So it should kind of make a person wonder what happens when you do that several times per day? What happens if you do it for six months, a year, or longer?
It amazes me how some people still wonder if this whole SEO and social media thing is really worth looking into or not. To those in doubt, I hope I have given you some food for thought, and I hope you will investigate further. Stick around and read some more. You may find that there is a lot more to it than you think.
Eureka Springs, Arkansas is a lovely little tourist destination … blah blah FAIL!
Do they wonder why people make fun of Arkansas, or do they even hear it? Maybe they just figure people make fun of every state that way. You know, like the way people make fun of all those barefoot inbred hillbillies playing the banjo and smoking corn cob pipes over in Colorado’s tourist destinations.
Sure, for all the jokes, there is charm in Eureka Springs. Sometimes it is the kind of charm of looking at an ugly baby. You get a good laugh after the parents are out of earshot and wonder how you held it together without spewing your drink out of your nose. There is still charm to that ugly baby.
Enough Eureka Springs Jokes, This is Business
Seriously though, there really is some charm to Eureka Springs, Arkansas, and I am not just saying that to avoid being buried out by the woodshed or cut up for catfish bait. I said I would stop joking, so here you have it … the real deal.
Eureka Springs, Arkansas has been a nice little tourist destination, and perhaps still even has much of its original charm … for now. Sadly, it seems that they slipped behind the eight ball as other communities have embraced their would-be tourists and are poised to take Eureka Springs right off the map given time. It appears as if this little town has elected to roll over and die instead of taking steps to regain their reputation as a tourist destination that wants visitors. It is a case of survival of the fittest, and this tired old animal seems to have given up.
To show how serious their problem is, just have a look at this Eureka Springs social media analytics report. If this was funny it would be a great submission to Fail Blog. Instead, it is a sad fact of utter social media failure and business failure. It is something I see often, and worth a good strong warning to anybody who thinks an empty Facebook Page or following a bunch of people on Twitter without any interaction is how to see benefit from social media. It is also a warning to anybody who still doubts social media’s importance to a business or to a community.
It really does matter, and it really does drive real business. Otherwise, why in the heck did Pepsi spend $20,000,000 (yes, twenty million dollars) in social media outreach instead of Super Bowl commercials? Sure, you can say that is crazy, but it was a huge success for Pepsi. Read “Social Media Marketing: How Pepsi Got It Right“.
How Eureka Springs, Arkansas Tourism Failed
Is it really a failure? Yes! When you lose market share you fail, and when social media barely even knows you exist, it is a pretty good picture of your business health. This is especially true of a geographically-bound institution such as a city. They cannot just move to a better location, so instead, they count on people to come to them. This does not mean waiting for people to search Google for things to do in Eureka Springs, Arkansas. It means telling people about its charm and cultivating a market of potential visitors. It means creating an awareness of the community instead of just rolling over to die. It means having the highest waving arm and saying “pick me” when somebody is looking for a nice day trip or a romantic getaway. It means generating a fan base of people who will tell all their friends how incredible the place is and that everything from the food, the people, the scenery, the shopping, and even the bed sheets at the bed and breakfast were amazing. Yes, it is just like old fashioned word of mouth, except that it spreads further, farther, faster, and with much greater longevity than the blurb from somebody at the water cooler of days past.
Here is a video I was presented with that illustrates a very troubling fact that some people seem to believe just putting something on the Internet will make people come begging to do business. It is worth a laugh.
Arkansas Governor’s Conference on Tourism
I will tell you how Eureka Springs was recently brought to my attention. What prompted me to write this was not a recent trip or a good experience. It was a message on Facebook about a blog post. The blog addressed Eureka Springs’ failure to make people aware of an upcoming event that is important to the community. Ironically, it is the “Arkansas Governor’s Conference on Tourism“. Yes, seriously … Arkansas Governor’s Conference on Tourism is coming, and if left to the Internet to discover it, you might think it would be hosted by their new Governor Bill Clinton.
Do you see how nicely that spreads? A friend told some friends, who told some friends … and the story goes on. This is how social media works. This is the power of people communicating with people. This is what Eureka Springs and a sad too many hard luck stories out there wondering why all the customers disappeared should know.
I think it is both funny and sad that a word I made up only yesterday on another blog where I write has more presence in social media than an entire town that relies on tourism to pay the bills. It is sad indeed! I think Eureka Springs may need a “social media dubeshag“.
Eureka Springs, Arkansas is a lovely little tourist destination … blah blah FAIL!