social networking Archives by Mark Murnahan

Job Recruiting and Social Media: Is Social Recruiting Really as Advertised?

Social media should be an invaluable asset to a job seeker. At least that is the case if what we read is true. There are many stories of people landing a dream job with little more than a tweet on Twitter. Others will say it was their really great connections on LinkedIn, or friends who helped them spread their word on Facebook.

We’ve all surely heard that recruiters rely heavily on the use of social media for filling positions. It’s why we take down all of the party pics on Facebook, and stop beating our chest about politics or religion on Twitter. Those recruiters are watching. Right?

According to some people, recruiters and hiring managers are filling their quotas with the use of what they call “social recruiting”, but is it actually the way they’re telling it? Is social recruiting really the way jobs are being filled? I know what they’re saying, but I see something very different in what they’re actually doing.

As I see it, there are three very useful functions of social media for recruiters, as it applies to job candidates. I question how recruiters view each of these, and I have tried to identify which functions are considered important to them – if any. If you are a recruiter, please share your insight with other readers. In my estimation, the best social media assets for recruiters are as follows:

Networking/discovery of candidates
Candidate research
Communications with candidates

Many people will claim that social media is highly important to recruiters, but I think we should test this theory in the real world. Actually, I already have done a bit of testing, and I have some good reasons to question the importance they place on each of these three facets I’ve listed. I will share what I have found.

First, for job seekers, I want to point out that the “old fashioned” job seeking methods are still very important. I will explain this by sharing my experience, and I really believe it should not go overlooked.

“Old Fashioned” Job Hunting is Still Important!

My search started out really exciting, but a little bit “old fashioned”. Even as a person who has written more than a million words about social media, including a book, my first efforts were the old fashioned way, combined with the use of social media.

It was a calculated effort. I carefully considered companies where I would love to work, and I did my research on them. I connected with employees, asked questions, learned about the company culture, and developed a good picture of the company and their needs.

I defined their expectations, and I formulated my approach. I wrote out a brilliant résumé and some amazing cover letters. I built my case by explaining all the great reasons I would be an asset, and also how much I would enjoy being a part of their organizations.

I sent my letters to the people in charge at the companies I had so greatly admired. I even sent them by FedEx to be sure the right people received them. That should work, right? It should at least help.

Recruiters and Social Media Candidate Research

Where I imagined the social media would be most important to these chosen companies was in the area of candidate research. If the human resources department and hiring managers were going to use social media as a hiring tool, they would find out a lot of great things about me.

In fact, if they gave social media much weight at all, I would surely stand out. My reputation is squeaky clean, people say nice things about me, and I’m even pretty popular by most standards. I have a ginormous blog readership (and no, I’m not calling you “husky”). Google search results for my name paint a picture of a successful executive – and not an ax murderer. I have over 25,000 followers on Twitter, a solid Klout score, and I look good by all of those other superficial measures that some people think matter. To top it off, about the most incriminating photo of me on Facebook is when I was caught wrapped in a pastel blanket and napping on the sofa snuggled up beside one of my children.

Incriminating Image of Murnahan on Facebook - Yes, He Sleeps!

If social media was actually a significant factor to these recruiters, I should be a shoe-in.

Oh, but it is not so simple. I followed up on my efforts with telephone calls and letters. I refrained from belching, cursing, or any of the other big deal breakers. I subsequently discovered there are many reasons for not landing a particular job – or even getting an interview. There is a lot of competition.

Timing is also very important in a job hunt. Many companies will advertise that they are hiring for a given position, but that is often long before the position is actually to be filled. Some of them have already made their choice for a candidate and plan to hire from within, but they still go through the motions of seeing what else is out there. The list of challenges can get long.

There must be a good way to reach those recruiters at the right company and at the right time … right? After all, what about those amazing stories you hear about people getting jobs by way of social media?

I will share some example communications with recruiters by way of social media. This covers the rest of those three areas where I believe social media can be most valuable to recruiters – Networking/discovery of candidates, and communications with candidates.

Recruiters and Social Media Candidate Networking, Discovery, and Communications

I’ll offer just a couple of many examples I have seen. I intend for this to be constructive for the human resources/recruiting industry, and job seekers alike. I have heard things very similar to these examples from peers, and witnessed many other instances while watching companies closely. These are just two recent observations from my own personal search for the right company. I have every reason to believe that these are not just isolated incidents.

Please Note I do not wish to bash any particular company, so I’ve blurred their identities. I am only sharing observations and trying to open discussions as a person who has been deeply involved in social media since long before we even called it social media, and very successful in business – online and offline. I invite you to share your perspective and discount what I have to say here. I am still ready to listen and to learn.

I will begin with an instance of a thriving company that approached me on Twitter. I want to note that they approached me publicly, and based on my research, nobody else before or since. Here is what they had to say:

It seems they may have been interested, so I responded on Twitter within minutes and followed up with my resume and cover letter the next morning – March 7th. I never heard anything back from them by way of Twitter or email, so I followed up by email and Twitter on March 16th – ten days after their initial communication. I still never heard anything – but is this an isolated incident? Absolutely not!

Here is another instance where I have made significant efforts at communication with a company that is in the business of recruiting. They are seeking a VP of Marketing for their own company, and I have applied. I reached out by email, LinkedIn, Twitter, and comments on their blog. I have followed up very thoughtfully, and given them reasons to recall my name. I am not offended in the least if they are not interested, but I have done my part to show my qualifications, and given good reasons and opportunities to communicate.

Beep beep! Here comes a convoy of irony for you.

In a recent article on their blog, they suggested ways for people to use social media in their career search. There is about three truckloads of irony in that blog. Their company has a relatively anti-social social media presence, and frequently fails to respond to their audience at all – I’ve been watching. In fact in that very blog article, they were the only user to tweet it in the first day it was published, and I was one of only two people to comment on it.

My comment has still never received a response, and if you only have two comments on a blog, responding to them is Social Media 101 – the most basic. The writer has accepted my connection request on LinkedIn, but she stopped short of actually responding to my friendly email greeting – so she is just another blank space … a name and a picture. When I went to the writer’s Google+ profile, there was nothing to see, because she had not shared a single item publicly – only to her own Google+ “circles” and “extended circles”. She had not even made the articles she had written on the company blog visible to the public. To me, this seems to indicate a need for some training.

Look, I don’t expect anybody to hang on every word I say, but I believe that if I shared all of my communication attempts with this company, you may think they are nuts to not follow up with me. It would seem they should at least to keep me impressed with their company, because who knows – I may know a person or two. I’m trying my best to be unbiased, and I can legitimately say that this company is missing the big picture.

Incidentally, I was fortunate to have a few words on Twitter with the CEO / hiring manager for that VP position. I would describe this individual as a “Grand Poobah” of the recruiting industry, but yet, I would not call this person, or the company, an earnest user of social media. Here’s how it went:

Communications With a Grand-Poobah of Recruiters

I followed up on this short communication with email on the following Monday. Then, after a ten day pause of complete silence from the Grand Poobah – and I mean the Poobah has not even sent a single tweet to anybody (publicly at least), I decided to check for a pulse and I sent this message on Twitter, and also another follow up email.

I Respect Recruiters

I respect recruiters – I really do, because I know it is a tough job to find the right people. I have been a CEO, so I know the challenges well. At the same time, I have my doubts about the weight recruiters place on the use of social media, and whether it is really as important as many people will say.

I recently read a study that claims recruiters only spend an average of six seconds per résumé as they scan through squillions of them. Unemployment is high, so there are a lot of people applying. It makes me wonder if recruiters ever really feel a need to look very carefully to fill a position. It also makes me wonder if they even have enough time to make a good assessment of an applicant’s qualifications – or disqualifications – based on social media.

That knocks a pretty big hole in the list of three things I estimated to be the most important uses of social media for recruiters.

With these examples in mind, and my assurance that I have a big stockpile of further examples, I want you to be the judge. If you are a recruiter, I want to hear your take on this. If you are a job seeker, I want to hear from you, too. Please add your comments and pass this along so others can share their insights.

Job seekers: Please feel free to give yourself a plug, and include a link to your résumé.

As a final note, I’m still looking, and I will relocate to anywhere in the USA for the right company. If you’re looking for me, too, please take a moment to get to know more about me and review my résumé.

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Remember Who Your Friends Are … And What They Do, Too!

Everybody Needs Friends: Treat Them Right!

Do you remember who your friends are? If you care about them and respect them, why not consider how they earn a living? Times are hard for a lot of businesses, and it may mean more to them than you think. More than that, you may eventually regret going elsewhere … where they will appreciate you less.

I am reminded of a story of two friends, John and Mike. I introduced them many years ago. John was the number one real estate agent in town, and Mike was seeking to sell his house, and buy another. One day, Mike called John and asked him to evaluate his house for market, and make suggestions for improvements to increase the sale price.

John was glad for the call, and he offered his professional time and efforts to help Mike. A few days passed, and John discovered that Mike had listed the home for sale … but chose a different listing agent. As the top agent in town during a good time in real estate, John certainly did not need the commission, but was disappointed because he had wanted to assist our friend Mike in the sale, and subsequent purchase. Plus, he had been somewhat crudely taken advantage of professionally, by his friend.

John was a bit confused as to why his friend chose a different agent. He feared he had somehow offended Mike with the suggested listing price. No, Mike took his advice on the price. Was it the suggested improvements, the commission, the way he combed his hair? No, no, and no … the agent Mike listed with was a young sexy lady. Mike hoped he may have a chance with her, so he took all of John’s suggestions and listed the house elsewhere.

Once the house was sold and Mike was ready to buy his next house, he still overlooked John. He went with a different agent, again.

I really don’t think John ever felt the same about Mike after that. Whether it is right or wrong, I can understand how John could feel insulted. After all, he would have done the sale transaction and the purchase transaction for his friend, without a commission at all. Ironically, Mike had done a similar thing to me, years earlier, and he was on his way to building a reputation for it.

I am certainly not a fan of implied reciprocity (as you can see if you read that link), but you can probably imagine (or remember) how it feels when a friend overlooks you and buys from your competitor, right? It actually kind of stinks, and it is easy to take it as an insult. It also feels even worse when the friend is hurt by a competitor, when you know you could have saved them the trouble. No, it does not feel satisfying … is stinks!

Have you ever witnessed a friend go somewhere else when they needed something? I have heard speculation about the mindset, but I refuse to understand it or adopt it for my own use. I know that some people think you shouldn’t do business with friends, but I think that is largely a horrible attitude.

I will always try my best to give my business to a friend or acquaintance above a stranger. They may really appreciate that you thought of them, and they may really appreciate the business.

Now I’ll tell you what got me to thinking about this.

What Reminded Me of This?

I recently had a friend ask me if I knew a good option for web hosting. Now, when I say “friend”, I don’t mean just a random acquaintance on Twitter. She has sat at my bar for drinks, she co-chaired a school fundraiser with me, and we have celebrated kids birthdays together. She has sat in my office, and she has even seen and touched the corporate YourNew.com, Inc. Race Team Corvettes. She has also been my friend on Facebook for years. So, I know she knows I do something “Internetty”, and she knows I do it very well. She knows I know a lot about this Internet, so she asked me about web hosting.

The sad thing is that she didn’t really know much about what I actually do, or just how much I am able to help her. It bothered me, but mostly because of how I could benefit her, rather than that her business would pay me a dollar or two per month. That’s why I decided that I am going to start letting more people know.

I know that a lot of people who know me don’t really know or understand my work. I do more than a couple things here on this Internet, but I don’t really promote them very much. It’s mostly kind of an “obvious secret”, in a way, because the majority of my work is operating as “the geek behind the geeks”. I generally don’t promote my services to a retail market, or to friends.

You see, aside from my work as a marketing guy, I founded a company sometime over a decade ago, as a merger of two other companies. That company sells Internet services to wholesale clients … who often sell those same services to resellers, who sell them to the public. We’ve been very successful at that market segment, and retail sales are a minimal part of what we do.

We sell web hosting to web hosting companies. You knew it had to come from somewhere, right? In fact, if you have used the Internet very long, there is a very high probability that you have used services I have created or brokered. The company is still my full-time employer after all these years, and I work there as the CEO.

So, why don’t I promote that to my blog readers? It is mostly because I have enough search engine traffic and recognition in that specific area of the industry that it is just a distraction to what I do here at aWebGuy.com. In any case, if you are in need of any of the many Internet-related services we provide, I’m always happy to help … I am just not out to push those on you. In fact, you may even see Google ads for my competitors right here on my blog. It’s ironic, right? 😉

Let Me Show You Why I Have a Reputation

I want to show you why I have a good reputation in my industry. I’m going to start with this: If you have been a reader for a while, you probably have some sense of who I am. You may even know a good amount about my principles and my ethics. You can probably tell that this is not some big scam waiting to suck you in.

Today, I have decided to offer web hosting to my readers and friends at a rate of $10 per month, or $5 per month for ten or more websites. I was going to say free, but come on … having a guy to call who really knows his stuff has got to be worth something, right? I’m not just offering basic web hosting, either. I will include the same web hosting system that is used here at aWebGuy.com … which clearly exceeds an average demand when it comes to web hosting. I’ll even include all the bells and whistles like website builders, ecommerce tools, plenty of email, and support for about any technology you can dream up … just ask me.

Better yet, I will provide your web hosting technical support, myself. Sure, I will have my tech support folks waiting in the wings in case you encounter something really pressing and I am in the shower or otherwise cannot take your call … but I will be the live voice at the other end of the line if you need web hosting help. How many CEOs do you know who will do that? I’ll bet that “Daddy” guy won’t take your call on his way to pick the kids up at school.

In fact, to take me up on this offer, I want you to contact me directly, and I will personally help you to set up your account and walk you through the basics. Now that doesn’t sound like such a scary offer, does it?

The one caveat is that you subscribe to my blog and keep reading to learn more about how to use that web hosting to build your business. If you are a subscriber, just ring me up and introduce yourself. I’ll be delighted to help you.

If you need web hosting, or you need better web hosting, contact me. I’ve provided web hosting for over a decade, including many websites you know and trust. Maybe even your bank, your city, your hospital, or your university. It’s better to trust somebody you are familiar with than trusting a total stranger.

I also want to add that if you know somebody else in the industry … by all means, call them! I really do believe it is valuable to do business with people you know and trust. I think it is always important to know who your friends are, know what they do, and remember them when they can help.

Oh, and one more thing … this is just for new web hosting accounts. I can’t just give away the whole farm. If you are already paying me more, I’m confident there’s a good reason for it. 😀

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Social Media Marketing is More Than Social Networking

Have you ever noticed that there are a lot of people trying hard to have a big social media audience? I’m sure you’ve seen things like television shows promoting their Twitter and Facebook. You’ve probably seen companies running contests and offering free goods if you will just follow them. You’ve undoubtedly seen the links all over the Internet screaming “Follow Me”. On the more absurd side, you’ve likely had complete strangers with nothing in common, and no real interest in you, follow you or send you a friend request, just to add to their perceived worth.

A couple years ago, I described it as the “Twitter Follower Frenzy“, and it still persists.

Seeking an audience is not all bad, but it is one of the more misunderstood components to social media marketing. It has been widely promoted that if you can gather a big audience, it will provide some unrealistic value to your business.

Once the audience is assembled, many people talk about “engagement”, but then don’t even know what that really means. They will say how important it is to “engage” your audience, so a lot of companies take that as just trying to make friends and be chatty with everybody they can.

Friends are fine, but that is not marketing. That is networking, and social networking can do amazing things for your marketing, and building social media equity is important. However, by using tactics without a strategy, social networking alone will lead most companies to huge disappointments.

Who Are Those People in Your Network?

It baffles me how many people and companies are so desperate to have “Followers” and “Friends” that they will completely give up on understanding who they are, why they came, and what they want. A lot of them are so desperate that they engage in the absurdity of implied reciprocity. You may know it as the “I’ll follow you if you’ll follow me” tactic, and I hope you don’t waste your time with that.

Without knowing who they are, why they came, and what they want, and by just having a bunch of random communications with random people, the value is greatly diminished. After all, just try to “engage” me about knitting needles … it will not help you sell more knitting needles … not even one. Even if I like you, I’m also pretty unlikely to tell all of my friends about how awesome your knitting needles are. It’s just not my thing.

Let’s be clear on this! If you are just trying to reach people, it will not provide the same benefit as reaching the right people. This is the biggest single missing link I find with most social media campaigns, and it is because of an utter lack of strategy. Struggling along this way will cost a lot more time, effort, money, and the worst of all … the huge cost of missed opportunities. So, why don’t people get this?

Without knowing about the audience, it is futile to create the right message they care about and will respond to favorably. It causes many brands to become very boring, and even annoying. A brand without a meaningful brand voice that resonates among their audience is really missing the point.

I realize that things like “knowing the audience” seems mythical to a lot of people. It must seem almost impossible to know who they are as a group, and then to figure out what they want, or what moves them. This is something that you will hear people talk about in theory, but putting it into practice is a much more refined skill.

On a side note to emphasize knowing who they are, and what they want, just look at the recent insults Chris Brogan received when he mass-unfollowed tens of thousands of people on Twitter. You can bet the ones who were upset didn’t care what he had to say as much as they just wanted him to follow them … as if that was really going to grant them three wishes.

See The Great Twitter Unfollow Experiment of 2011

You’ve Got the Audience, But Now What?

Aside from the job of defining the right market for your offering, successful social media marketing requires being creative enough to determine what they want, and also deliver it. Marketing creativity is not a native asset for most people. Optimal creativity comes when a person is utterly immersed in the creative world as their career. Like any career, people who do something day in and day out get better at it. You can have a degree in dentistry, but if you work full-time as an accountant, you are probably not the best dentist.

I have described the best SEO and social media marketing tools in a previous article titled “The Best SEO and Social Media Tools Are Not As Expected!” As a preview for that article, I offer this video.

Warning! The following includes a high concentration of truth, which some people may find unsettling or offensive. Please be warned that this is not suitable for all audiences!

Successful Social Media Marketing Requires More

I am not out to discourage or offend anybody who is trying earnestly to learn effective social media marketing. Quite the opposite, I make many sincere efforts to help them. At the same time, I am convinced that there is a huge lack of critical thinking when it comes to online marketing. When I say critical thinking, I mean being willing to question what you’re told, enough to discern the truth from the lies.

There are enough people promoting that “you can be an expert, too” and “easy money” mentality that even things which have no basis in reality or common sense are accepted as truth. When people desperately want to believe something, they make it more believable in their own minds. The one thing I find many people struggle to believe is the truth. That is because the truth is far more complex than what you find in an ebook, a blog article, or a conference.

I am going to share a bit of harsh truth. Some people will respect the honesty, and some will hate it. That never stopped me before, because I write to my audience … the people who care about my industry, people who care about the things I do to help my industry, and people with a propensity to become my clients. That is the voice of my brand, and that is my audience. All of the others certainly matter, but they are not a part of my strategy, and do not affect my business results.

So here we go … this is a small snippet (edited to include relevant links) from a recent 11 page, $200,000, four month marketing proposal that I submitted. No, it was definitely not presented as a $599 pathway to success. We told the truth, and it is up to them to accept it or not. Tear it apart if you like, but the truth is what the truth is, and you cannot change that.

Most people get social media completely wrong. After all, they are often listening to others who are only slightly less confused than they are. They come to think that it means just socializing with a bunch of friends, and that with enough friends, their business will become a smash hit. It doesn’t work like that!

Social media is not identified as easily as Facebook for sharing college party photos, Twitter for telling people what you are having for lunch, LinkedIn for finding a job, and YouTube for showing off funny videos. It is also not so basic as having a large audience, which is a common fallacy.

A lot of people will try to point to facts and figures about social media, but something very few of them will tell you about are the downsides. They overlook how very quickly The Pareto Principle comes into play when you send in a novice to do your bidding. The Pareto Principle is the rule that tells us 80 percent of success comes from 20 percent of the people, and 80 percent of the people will fail miserably, while the other 20 will take 80 percent of the rewards.

When applied to online marketing, there is a very long tail. The percentage of success is much smaller than 20, while the percentage of failure is much larger than 80. In fact, only a very minuscule percentage of social media marketing efforts will become truly successful, but we can explain why.

Most companies fail to realize the critical importance of audience modeling and knowing who they actually need to reach. Most will not make proper use of the invaluable discovery tools to help them reach their ideal audience. Most will not understand the psychographic research enough to know what their audience will respond to favorably. Most will lack the creativity to inspire action. Most do not have the time or patience to invest in knowledge, nor the confidence to invest the money needed to gain that knowledge.

The responsibilities of social media marketing professionals are a lot more than making friends and socializing. It is far more detailed than a person can learn in a month or two, and it is usually not intuitive. Many of the people who do this job the best have been doing it for many years, and put thousands of hours into learning. They are also the ones who are happy to help others learn what really works, and stop believing the myths. That is because when the industry is less confused, eventually each of our clients become less confused.

I know it is a very challenging and sensitive topic for a lot of people. I try to help others to improve their knowledge. I’ve got to say that it also really brings back my earlier question that has been asked around the world many times. That question is “Why Do You Want to Become an SEO and Social Media Expert?”

For those who are just certain they want to be in the business of social media marketing, be sure to subscribe and keep reading. There are very few secrets of effective online marketing. Volumes of good information are available right here on the Internet, and there is a good amount right here in my blog archive. If you take the time to study reliable information, work smart, and exercise due diligence, your marketing will improve regularly.

On the other hand, for those who are certain they need help, call me anytime.

Of course, I can only help a limited few at a time, so whomever you choose to help with your marketing efforts, be sure they understand the importance of what I have expressed here.

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Social Media Self-Analysis: How Are You Being Influenced?

I think it is safe to say that some people are self-conscious when it comes to social media. After all, as an audience builds, it kind of takes on something not so different from public speaking. Many people are terrified of public speaking, and being on a stage where others can pick apart every nuance.

Scarier yet, social media is kind of like public speaking where everything you say is recorded so people can go back later and catch all of your screwups, point them out to others, and make a mockery of you.

Those public perceptions, especially the criticism, can change how you think, how you communicate, and how others will treat you. In fact, I believe that strong peer influences like this can create a profound impact for many people. Sometimes this is good, and sometimes it is bad.

I think it is also safe to say that there is another opposite end of this self-awareness spectrum where people have little or no consciousness at all. They really don’t care what others say, and they take little benefit from criticism or good advice. These are the people begging for you to follow them on Twitter, sending Facebook friend requests to everybody … from a business profile instead of a Facebook Page, and have an urgency to achieve over 500 connections on LinkedIn because if the profile says “500+” it will make them feel more important. They are the ones using tactics without a strategy, and may never understand the greater value of social media.

They don’t let criticism from others affect their actions, and they think it is all done in the name of marketing … which really irritates me. These are the people who will send you automated messages promoting their website that you have absolutely no interest in, and use their favorite keywords instead of a real name when they comment on your blog. It is almost creepy to even glorify it with a mention, but it has become a huge part of our online world.

Here are some examples of utter absurdities in social media that I have discussed, and I think each of them are worth a read. Other people thought so, too, and the reader comments are definitely worth attention.

Does Bad Influence Become More Acceptable En Masse?

We should question whether bad influence becomes more acceptable in large groups, or if it is just more tolerated. What we should be really clear about, though, is that it does not become more effective or useful.

Spam and other ineffective thinking is here to stay. As society has adopted social media as a preferred communication medium, we have each encountered even more spammers and atrocious thinkers than before. As social media begins to reflect an even more accurate cross-section of our world as a whole, the smaller thinkers and late thinkers come in greater abundance. A few will develop excellence, while the majority will try to slide by on the least possible effort. This is very well defined and quantified in the long-standing Pareto Principle, also known as the 80/20 rule.

This tends to affect us all, as we become more skeptical and we scrutinize things just a bit closer. Otherwise, in many cases, people just begin to believe whatever the masses (that 80 percent) tell them as they give up any “common sense” filter. After all, if the masses are saying that you need more Twitter followers, and you don’t already know any better … you must need more Twitter followers, right? It created a Twitter follower frenzy, and a similar frenzy is in place across other networks. It is absurd, but it is a strong reflection of where these people receive their influence.

As my father would sometimes question, “If everybody was jumping off a cliff without a parachute, would you jump, too?”

People Adapt to Their Surroundings

There is a whole lot of truth to judging people by the company they keep. I don’t care how hard you argue against this, it is a fact of life. If you spend enough time around people with a regional accent, you will likely develop an accent over time. If you consume bad information from small thinking people, you will begin to adapt to that, as well. People don’t even need to know the company you keep, because it is written all over you.

Fortunately, a similar type of influence occurs when you surround yourself with bigger thinkers, with better ideas. It is why some people try hard to leave a ghetto, while others settle in and join the gang.

I hesitate to imagine that the bad influences of social media are actually more influential than the more beneficial influences. However, what I can say for certain is that they are in much greater abundance, and can create a whole lot of noise.

The more tragic part yet is when the ones making the noise are the same ones I mentioned earlier that do not learn from criticism or good advice, because they don’t even hear it. It becomes a case of the blind leading the blind, and even helping to take away others’ vision.

Avoid Becoming a Schmuck!

Yes, I could rant on this kind of thing, but the question at hand is whether you give enough self-analysis to your online communications efforts. I think it is something valuable to consider, because it is what sets the tone of who you are, either as a person, or as a company.

Watching where you pick up your influence, and asking others’ opinions can be important to helping you avoid schmuckdom … or is it schmucknaciousness? It can also help you to avoid influencing others in a bad direction.

I was reminded of it today as I went through a list of new people following me on Twitter. I found myself making fast judgments about them, to decide if I should follow them back and get to know them. It all got me to wondering how I might look, on the surface, and before people get to know me. I was giving myself a cursory audit of sorts.

We often only have a brief moment to make an impression. I think it is important to be aware of those things we do which can tarnish that moment. It should not be so surprising that a lot of it can come from who we listen to and interact with.

I hope I have encouraged you to step back for a self-analysis. Try to imagine how others see you, and how much it is influenced by others. You may find that you are not making the best connections, or that you are accidentally imitating some of the wrong elements.

What do you think? Do you notice how the people around you affect how you think, and how you communicate?

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Social Media History Shows What Success is Really Made Of

History provides some excellent lessons. It frequently tells us what works, and what does not work. This goes for aircraft engineering, brain surgery, particle physics, and social media, too!

Don’t tease me for my aging view of this topic, because sometimes an old-timer may just have something useful to offer. I have been sitting here at my computer for many years longer than your average social media expert, guru, maven, evangelist, or whatever the kids are calling them these days.

I watched Yahoo rise straight out of the dirt where we planted our fax machines and ARPANET, and I used it. I used it a lot, and my friends did, too. We told people about it. Yahoo grew, and relationships flourished.

I remember the days shortly after some bright Stanford University students named Larry Page and Sergey Brinn launched a new website to help make better sense of the growing Internet. It used a sophisticated democratic process to reflect what people like. The voting happened when other people linked to your website, and that process is still used today.

There are a few people who will read this and nod with amusement and agreement, but a lot who will never imagine a scratched MP3, or their mix tape being eaten by a cassette player. If you mention 8 Track or Quadraphonic sound systems, they are lost without those clever Stanford students who had a googol-dollar idea and named it Google.

Old-timers used Google, too, and even long before “google” became a verb, we told people about it.

Whether you consider the examples of explosive growth of social networks themselves, or anything else that becomes successful online, there are some principles which always hold true. Yahoo, Google, Facebook, Twitter, and even cupcakes in Topeka, Kansas all have some things in common. They have each produced something that made people want to tell others about them!

“Webmasters” and Early Online Social Media

In those early days of social media, there was actually a job status of “Webmaster”. It described somebody who had a “mastery” level understanding of the Web, including hardware, network architecture, software, programming, design, data integrity/security, and website promotion. It eventually became too much for an individual human to withstand, and those Webmasters’ duties were appropriately divided into multiple departments, and job descriptions became more specialized.

The early days of “easy online success” faded fast, and before very long, anybody with a Yahoo Geocities account or a pre-installed copy of Microsoft FrontPage Express could tag themselves as the “Webmaster”. The first generations are the people who used to actually spell things without spell check, saw programming code when they closed their eyes, and who stuck their geeky necks out to create and share the Internet as we know it.

Even back then, we had people with exceptional social media talent. They told people about great new things, they shared useful information, and they used each of the things I am about to describe. We just didn’t call it social media, yet.

The Success Tools Changed … The Rules Didn’t

Maybe you don’t think of Yahoo or Google as social networks, now that you have Facebook, Twitter, LinkedIn, YouTube, Foursquare, Gowalla, and a squillion others, plus a squillion-squillion blogs, and an app for everything.

The way I remember it is that I met some of my best friends in Yahoo Chat Clubs, Yahoo Groups, and AOL. Yes … America Online. I met people from all around the world since back in the 1990’s, and we are still communicating on Twitter, Facebook, and the rest of the evolved social networks.

Relationships Thrived When AOL Launched AOL Instant Messenger

Meeting most of my closest friends online sounded crazy to a lot of people back then. It was crazy enough that when I started dating my wife in 2000, we were afraid to tell her parents how we had met. Eleven years, three kids, and a lot of computer upgrades later, we still marvel at the community we built using social media.

If you don’t already know my online career history, my résumé certainly shows that I go way back as a “geek”. During that time, I have witnessed many online success stories. I have been very fortunate to participate in many, as well. So, let’s look at what has been historically successful, and why?

Each of the online successes you have heard of, including Amazon, eBay, YouTube, Google, Yahoo, and etcetera, each had some things in common. The same things that made them successful are the things that create success today … every day. Allow me to share these observations.

Social Media Success Factor One: Usefulness With Convenience

Usefulness and convenience have a huge place in the history of social media success.

Back in the old days, and even more profoundly today, Internet users show a very finicky nature. As the Internet grew bigger, users realized that if they don’t find exactly what they want, immediately, they can find it in just a couple clicks. So being useful, convenient, and worthy of their attention has always been critical to success.

Imagine if Google required you to jump through hoops to get to what you are looking for. They knew better, so they made it as convenient as possible to enjoy their usefulness.

It really doesn’t matter what industry you are in, or what cause you are promoting. Whether you are selling cars, cigars, or surgical supplies, you must find ways to become useful. Being useful can mean that you are helping somebody learn about a topic, learn what they need to know in order to buy something, or just helping them with a hearty laugh to get through the day.

Being useful and convenient are imperative. I often watch whole industries miss this point.

Social Media Success Factor Two: Creativity

Creativity is natural for some people, but it can also be learned and cultivated.

In each of these historic instances of success, there was somebody … one person, who had an idea. They shared the idea with somebody else. Some encountered luck that they shared their idea with the right person with the right talent, but they all started with a single spark of creativity.

The people around the initial spark put fuel on it and blew it into a flame. The importance of creativity, and cultivating your creativity, should never be underestimated.

Talent is something that grows when you express it, and talent can have a huge cost. It is not easy, but if it was easy, everybody would do it. It is worth the effort if you are committed.

There are bright ideas sparking up around the world, every day. If your spark is not the brightest, it will be much harder to build a flame around it. When that is the case, the next step becomes even more important than ever.

Creativity Has Changed Since The Hampster Dance Debut

Do you remember Hampton and The Hampsters back in the 1990’s? They grew up and became more sophisticated!

Social Media Success Factor Three: Relationships

Relationships make or break social media success. The people truly are the most important piece of the big picture. Just as it happened in the days long before our exploration into Facebook Likes and Twitter retweets, people spread things they like and believe in. It happened this way with everything from religious and political beliefs to pet rocks and friendship pins.

This does not mean you need to make pals with everybody on the Internet. Social media marketing success is not just about making friends, but relationships are extremely important. When you communicate and get to know a few people who know a few people, it adds up. Those people who build good relationships often have things in common, including common interests and common thoughts.

If people like you, over time, they may begin to trust you. That can mean they trust your advice, your insights, and your motivations.

Relationships with people dictate a lot about the success or failure of anything in social media … on line, or the old school kind that happens around boardrooms, schools, churches, and elsewhere. The people are who decide if your spark will be fed, or die out in a flash. There are a lot of great ideas which meet the burdens of usefulness and creativity, but without good relationships, they usually don’t make it very far.

Sometimes the relationship is very loose and simple. For example, I wrote this, you read it, and maybe that is as far as our relationship has come so far. Over time, that may change. Maybe you will eventually feel comfortable to share this with others with your tweet, Facebook like, or reference it in your own blog.

The best relationships are a building process that happens over time … often many years. Trust can be improved upon and implied by longevity, but nothing really trumps good direct communications. Each relationship must start somewhere, so it is worth extending your hand. As relationships evolve, treating them like the treasure they really are is hugely important if you ever hope to encounter success.

By the way … if we have a good relationship, could you please tell somebody about me? I am currently looking for a new project to use my useful, creative, and relationship building abilities. If we don’t already have this level of relationship, my hand is extended. Please introduce yourself so we can get started.

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