social media Archives - Page 21 of 31 by Mark Murnahan

11 Important Internet Marketing Laws

There are many legalities in doing business online. It shocks me just how many people are unaware of the laws they break online. I have spent well over a decade learning laws relating to the Internet. There are laws dealing with credit card handling; laws to address copyright; industry-specific laws for things like medical records, legal records, and etcetera; and of course, laws to deal with SPAM.

I believe it is time to consider a list of important Internet marketing laws. They may seem elementary, but I think these are still laws worth addressing. So here is the short list, but of course there are many more. I just want to start you off with eleven Internet marketing laws, and you can add your own comments.

Internet Marketing Law One: Typographical

If you think it has not already been done, you probably just made a typographical error. Google it again. Somebody else already does that.

Internet Marketing Law Two: Urgency

If you think it can be done better, hurry! There are many people who agree with you, and they are already working on it.

Internet Marketing Law Three: Correctness

If you think you have done everything flawlessly and nobody can fault it, blog it, Facebook it, and tweet it. You were probably not as correct as you expected.

Internet Marketing Law Four: Persecution

People will persecute you, but if you do not receive an occasional death threat or flame-letter, it just means you are not reaching enough people. You probably suck at Internet marketing. Give up now, before you anger me. You will not like me when I am angry.

Internet Marketing Law Five: Client Errors

Client errors only happen to new or inexperienced Internet marketing people. Fire them and start over with new ones (but give them my number).

Internet Marketing Law Six: Delegation

If you think somebody else can do it better than you, delegate it. Pay somebody else so you can get back to working on the things that delight your customers. This will save you a lot of headache and lost opportunities.

Internet Marketing Law Seven: Perfection

You are not perfect. Somebody can always do it better than you. This is the Internet for Pete’s sake. See Internet Marketing Law Six. You know what to do.

Internet Marketing Law Eight: Expenditures

Internet fame and fortune will not be yours for the taking with just a couple hours per day when you pay only $299 for the magical out-of-the-box online business. That dude is lying! If he was extremely convincing, it is because he is still really wanting to recoup the $299 that he spent on his magical box. Don’t you think that if it was true, corporations like Google, Microsoft, McDonald’s, WalMart, and Pepsi would have already purchased all of those magical boxes? Well, they didn’t, and that means the one holding the box is a sucker with a few hundred less buck to waste on their next blue sky failure.

Internet Marketing Law Nine: Success

There is no magical pink pony ride to success. Just ask somebody who has done it. Live with it. Success will not be as easy as the job you left. If it was easy, nobody would call it success. They would call it … hmmm … oh yes, they would call it average.

Internet Marketing Law Ten: Public Exposure

If you get really great at Internet marketing, the traditional sense of “public” can be a frightening place. Those people talk, think, look, and act different than you remembered. All that time basking in monitor-glow has made sunshine a creepy notion, and you forgot that offline cash registers actually still make sounds (so old-fashioned).

Internet Marketing Law Eleven: Time

If you are going to make it with Internet marketing, you had better stop wasting time on silly junk like this and get back to work. Just don’t forget to pass it along to all your friends so they don’t get too far ahead of you.

Are You Too Good at Your Job?

Being too good at your job can damage your vision. What I mean is that when you are too closely involved, it can become easy to miss something that is right under your nose. It seems that a lot of people are their own worst enemy when it comes to their business, and especially as it relates to their marketing. I hear it all the time that a client will hold onto delusions that they know their market inside and out. They blame the industry, their customers, or the economy for problems instead of realizing they have made some mistakes. The truth is that they are often just too closely involved. I am sure you have seen something that you can relate this to, right?

I even feel this way in my job a lot of times. Since I know a lot about Internet marketing and search engine optimization (SEO), I forget that a lot of people are just not so familiar. If you are good at something, it is easy to forget that the world is made up of all types and that the more you specialize, the more you become blinded. Addressing this with clients is an interesting challenge to me, because I frequently provide concrete evidence to show them just how wrong they are and how much business they have been missing. Then I have to present it in a way that does not make them feel stupid for not seeing it and addressing it sooner. People hate feeling stupid, and I don’t always have such a soft hand at pointing things like this out. I am that guy who will tell people what they need to hear rather than candy-coating a turd and telling them what they want to hear. I am a great marketer but because of that, I lack the wasteful schmoozing that some people expect to get when they spend a lot of money. This is my example of being so focused that I don’t see so well. I hope that you can realize it if there are instances like this in your work, too. Recognizing it is a good step in the right direction … I think … or rather, I hope.

It is common to use bad judgment or to be complacent when addressing matters within your own industry. It is why people use the analogies of a cobbler with barefoot children or a plumber with leaky pipes. It is easy to just think we are so good at something that we know how long we can put a task off before things break. It can also be easy to think we are doing all the right things, while we are actually just making things worse. Allow me to share an extreme real life example.

Jeff is Too Good at His Job to be Sick

I am reminded of many years ago when I had a roommate who was a physician. He woke up one morning and he was very sick. He could barely stand up, but of course he didn’t need a doctor. He figured that since his abdomen hurt that he just needed some antacid. He swigged a big dose of about three different over-the-counter antacids and headed to work.

Later that day as he was doing rounds at the hospital, it got worse … a lot worse. I got a call from an old school friend’s mother that evening. It kind of surprised me because I had not spoken to this woman in the prior 15 or more years. She was calling for professional reasons, as she is a nurse who worked with Jeff (the roommate). She called to let me know that while Jeff was at work, he had become so sick that he needed an emergency surgery. His appendix had perforated and he was in really bad shape. He made the mistake of diagnosing himself and it finally took a doctor friend to force him to go to the emergency room where a formal diagnosis was made. His condition was worsening fast, and if not for the intervention, it would have been life-threatening in very short order.

Jeff is a sub-specialist with over 15 years of post-secondary medical training from some of the most prestigious medical schools in the world. He is extremely talented in his field of medicine, but he was just too close to see the problem. I am not a doctor, and even I knew enough to tell him to stop by the emergency department to drink a GI cocktail just to see if the pain went away. If not, it would be a sign of something worse. He didn’t take my tip, nor several coworkers advice throughout the day, and he suffered a lot for it.

Jeff’s instance makes a good example of just being so good at a job or too closely involved to have good judgment. I see business instances similar to this often enough to believe that most people can find a similar oversight in their work.

My work involves a lot of different markets, and I am always thinking about how to best reach my clients’ prospective customers. Not so unlike Jeff, I am my own worst patient. I think a lot of us are this way but we become too blind to recognize it. We get so wrapped up in our respective jobs that we put things off or make costly mistakes.

It is very likely that you are overlooking a lot of potential in your business, too. Recognizing the ailment is an important step to recovery. Don’t be a “Jeff”! Putting things off will often make for a much longer recovery.

Tylenol Cyanide Murders Reflected in Social Media

In 1982 when the world heard that somebody had laced Tylenol products with potassium cyanide, many people were terrified to take a Tylenol for their headache for fear it would kill them. Some caution was in order, for certain. I remember my mother dumping out any Tylenol we had in the house after watching the reports on television. Was it realistic to believe we actually had laced Tylenol in our own home? Probably not, but similar types of unrealistic caution and chaos are still happening every day in social media. Can you imagine how many more people would have been trying to capitalize on those news stories if Twitter was around back then?

The Tylenol cyanide murders of 1982 changed a lot of consumer views. If you don’t believe me, just take a look at the packaging of nearly any product. Before 1982, product packaging was much less secure. Many products could easily be tampered and you would never know it. This created a lot of change in the world, and it resembles changes that we see in social media. From location-aware service causing home burglaries to swine flu (H1N1) killing millions, to social media marketing, the Internet is wrought with fear-selling. I will give you some examples and hope you see the similarities.

Location Aware Social Media

There have been a handful of reports of people’s homes being burglarized after they made a Foursquare, Twitter, or other social media service update while away from home. This is a very personal matter that I neither strongly advocate nor oppose, but as an observer, I think the reactions are a bit overzealous. All of the sudden, there is a huge wave of concern for home security making headlines. It didn’t take many burglaries to see a mob mentality take shape and for people to use fear to spread a message. A smaller number of people made the point that only because you make an update away from home does not mean that nobody else is home. Even fewer made the point that it may be better to be away from home while the burglar is at work.

Swine Flu Put Twitter Over Capacity

I blogged about the Swine Flu (H1N1) spread on Twitter very early, on 25 April 2009. It was an amazing case of how quickly things can be passed along, but also how little vetting and how much corruption can happen in communications. I also wrote about concerns of real-time social journalism vs. professionally vetted journalism. Fears are easy to promote, while facts are often a bit harder to produce.

Social Media is a Great Marketing Tool

When the world heard that social media is a great marketing tool, the masses rushed in. It seems that every public relations rep, advertising rep, or SEO who was starving in their line of work decided to starve selling social media services instead. Note that those fields are not dead. There are still successful PR firms, advertising agencies, and even SEO who do not sell social media consulting and marketing services at all. Although each of these services are deeply intertwined, many of the people who made significant efforts to focus on social media above their previous focus did so because they were already at a low production level. It seems that since many of them saw a bunch of people talking about their business on Facebook, they signed up for everything they could get their hands on and hung their shingle as a social media expert. That should get them rich beyond all belief, right?

This can initially create more of a problem than a solution for the industry. It creates great challenges for people to filter quality. At the same time, there is the positive side, in that it causes the cream to rise to the top, so to speak. Business uses the same law of nature that we call “survival of the fittest” and the weak will starve and eventually die.

As we wait for the weak or less talented to die their slow miserable death, we endure these times of turmoil. Saying that anybody can provide a justifiable service to a company in social media is like saying that any guy off the street can be Tom Brokaw or Walter Cronkite. Sure, they can report something, and they can even make it believable, but is there a sustained value? We shall see, but in the end, I believe it all comes out well.

In the famous words of Walter Cronkite, “… and that’s the way it is.”

Eureka Springs Tourism = Fail Arkansas Style

Eureka Springs, Arkansas is a lovely little tourist destination … blah blah FAIL!

Do they wonder why people make fun of Arkansas, or do they even hear it? Maybe they just figure people make fun of every state that way. You know, like the way people make fun of all those barefoot inbred hillbillies playing the banjo and smoking corn cob pipes over in Colorado’s tourist destinations.

Sure, for all the jokes, there is charm in Eureka Springs. Sometimes it is the kind of charm of looking at an ugly baby. You get a good laugh after the parents are out of earshot and wonder how you held it together without spewing your drink out of your nose. There is still charm to that ugly baby.

Enough Eureka Springs Jokes, This is Business

Seriously though, there really is some charm to Eureka Springs, Arkansas, and I am not just saying that to avoid being buried out by the woodshed or cut up for catfish bait. I said I would stop joking, so here you have it … the real deal.

Eureka Springs, Arkansas has been a nice little tourist destination, and perhaps still even has much of its original charm … for now. Sadly, it seems that they slipped behind the eight ball as other communities have embraced their would-be tourists and are poised to take Eureka Springs right off the map given time. It appears as if this little town has elected to roll over and die instead of taking steps to regain their reputation as a tourist destination that wants visitors. It is a case of survival of the fittest, and this tired old animal seems to have given up.

To show how serious their problem is, just have a look at this Eureka Springs social media analytics report. If this was funny it would be a great submission to Fail Blog. Instead, it is a sad fact of utter social media failure and business failure. It is something I see often, and worth a good strong warning to anybody who thinks an empty Facebook Page or following a bunch of people on Twitter without any interaction is how to see benefit from social media. It is also a warning to anybody who still doubts social media’s importance to a business or to a community.

It really does matter, and it really does drive real business. Otherwise, why in the heck did Pepsi spend $20,000,000 (yes, twenty million dollars) in social media outreach instead of Super Bowl commercials? Sure, you can say that is crazy, but it was a huge success for Pepsi. Read “Social Media Marketing: How Pepsi Got It Right“.

How Eureka Springs, Arkansas Tourism Failed

Is it really a failure? Yes! When you lose market share you fail, and when social media barely even knows you exist, it is a pretty good picture of your business health. This is especially true of a geographically-bound institution such as a city. They cannot just move to a better location, so instead, they count on people to come to them. This does not mean waiting for people to search Google for things to do in Eureka Springs, Arkansas. It means telling people about its charm and cultivating a market of potential visitors. It means creating an awareness of the community instead of just rolling over to die. It means having the highest waving arm and saying “pick me” when somebody is looking for a nice day trip or a romantic getaway. It means generating a fan base of people who will tell all their friends how incredible the place is and that everything from the food, the people, the scenery, the shopping, and even the bed sheets at the bed and breakfast were amazing. Yes, it is just like old fashioned word of mouth, except that it spreads further, farther, faster, and with much greater longevity than the blurb from somebody at the water cooler of days past.

Here is a video I was presented with that illustrates a very troubling fact that some people seem to believe just putting something on the Internet will make people come begging to do business. It is worth a laugh.

Arkansas Governor’s Conference on Tourism

I will tell you how Eureka Springs was recently brought to my attention. What prompted me to write this was not a recent trip or a good experience. It was a message on Facebook about a blog post. The blog addressed Eureka Springs’ failure to make people aware of an upcoming event that is important to the community. Ironically, it is the “Arkansas Governor’s Conference on Tourism“. Yes, seriously … Arkansas Governor’s Conference on Tourism is coming, and if left to the Internet to discover it, you might think it would be hosted by their new Governor Bill Clinton.

Do you see how nicely that spreads? A friend told some friends, who told some friends … and the story goes on. This is how social media works. This is the power of people communicating with people. This is what Eureka Springs and a sad too many hard luck stories out there wondering why all the customers disappeared should know.

I think it is both funny and sad that a word I made up only yesterday on another blog where I write has more presence in social media than an entire town that relies on tourism to pay the bills. It is sad indeed! I think Eureka Springs may need a “social media dubeshag“.

Man in Box Social Media Marketing Genius or Insanity?

A man locked in a steel box for 30 days with cameras showing his every move to the Internet public will give away 30k GBP / 50k USD if you can find him. He does not even know where he is, but he is given periodic clues to help you determine his location.

The appeal seems massive so far. Viral, even! What do you think? Is it total madness or is it creative social media marketing genius?

A part of me wants to say that he is totally nuts, but that is coming from the guy who Webcasted a live stream crossing 6,000 miles in nine days during the 25th Cannonball One Lap of America from the confines of a Corvette with huge stickers that said CopMagnet.com all over it.

I say “Bravo!” to the Man in Box. I hope he survives the 30 days with his mind intact.

View the live video stream below. Just click the play button to see what he is up to now.

Man in Box Website

For more information, visit the Man in Box Website.