social media Archives - Page 14 of 31 by Mark Murnahan

SEO, Social Media, and Marketing Balls

I often try to relate concepts of SEO and social media to things that people in other industries can use. After all, who really cares about all of this, unless it can help them do whatever it is they do for a living.

If you don’t have anything to sell, you probably aren’t very concerned about your marketing. But you do have something to sell, so let me give you a hand.

My challenge is to help you translate this into earning profit for your company. In the big picture, two important questions I must address are as follows:

What do you do to earn the food you eat?
How can I relate this Internet stuff to something that will help you eat better?

One way I hope to relate this into your line of work is to use analogies. This time, I will use tennis balls, but it could really be about anything.

Now let’s look at what others competing in your industry are doing.

How Others Sell Balls With SEO and Social Media

A common approach to social media that you may see with your competitors is to create a website and then start tweeting and facebooking things like “I have balls”, “Check out my balls!” After a while, they will figure out that people get really tired of the same old balls, and nobody wants to see them anymore.

This is a common outcome when companies neglect the people they are trying to reach, and overlook creativity in their value proposition. So, it will take a different approach, and they may turn their focus to SEO. They will often fill up their blog with a whole bunch of articles about their balls and hope that will work.

The trouble here is that it will take a lot of time and effort to produce all of that blog content. They may decide to outsource it to India or The Philippines but all of the sudden find themselves sending really mixes messages. Balls are different in other countries, and a lot can be lost in translation.

This is not the path you want to take, so put this out of your mind and let’s think about a better way to move your balls.

A Better Way to Move Your Balls

My experience in SEO and social media has led me to this: I have never found an industry that, with enough dedication, cannot be made more interesting when looked at from the right perspective.

It takes some research and creativity, but every industry has something that makes it interesting. Even paper clips can be more exciting … yes, paper clips!

One of the first things to do is to carefully research who wants your balls. You want to understand them, and what they are likely to look for online. You want to reach them where they are … on their turf. Then you need to get a picture of what drives them to take a desired action. In this case, you want tennis players. More precisely, you want tennis players without balls. In order to find them, you need to think more like them, and develop a sense of what will attract them.

Sometimes you have to look outside of the tennis-related industry to find your potential customers’ other interests. I wrote about this not so long ago in an article about customer modeling titled “Facebook Marketing: Pages, Customer Modeling, Promoting, and Awesomeness“. It addressed how to gather information to produce a better model of your ideal customer, and it is worth a read.

Get Others to Talk About Your Balls!

Once you know more about your model customer, you need to produce information that interests them. If you consistently produce quality information about their interests, it will be much easier to keep their attention. If it is compelling enough, they will subscribe to your blog, your Twitter, your Facebook, and etcetera. Now you have an audience that wants to hear about your balls.

With an attentive audience that likes what you do, it will be a lot easier for your balls to be ranked well in search engines. This is because your attentive audience will share your information with other interested people, in the form of website links. They will tweet it, facebook it, and even blog about it. Now, unlike your competitor who talks about his balls all the time, you will have other people talking about your balls.

This is a huge reward to you, because all of those links to your interesting website are crucial to making it rank higher in search engines than the competition. You will want to be good to these people, and keep them fed with more interesting and useful information. So you add more to your blog, and it grows bigger and bigger and eventually gets even more popular.

The cycle has begun, and you are on your way to greater things. You may even decide to grow your business with bigger balls, like softballs, volleyballs, and basketballs.

Selling Balls Takes Dedication

When I claim that this all requires dedication, it means spending time researching, and doing more than just the same old thing the competition is doing.

Before you put this all to use, it is best to develop some degree of marketing talent. Since you are not in the SEO and social media marketing business by profession, I want to recommend subscribing to my blog and reviewing my blog archive to learn about other things that can help you.

I do a bang up job of ranking in search engines for things in the SEO and social media marketing industries. I am supposed to, right? That way, new people can find me.

This was not always the case. I had to work really hard to discover what people want, connect with them using social media, and produce a lot of compelling information, just like I suggested for you. It does not happen overnight, but with dedication, it does happen in time. It will be worth it.

Now, back to those two questions I mentioned earlier:

What do you do to earn the food you eat?
How can I relate this Internet stuff to something that will help you eat better?

Since you can’t just eat your balls, you are going to need to sell them to buy food!

If you do everything just right, before you know it, people will be begging to play with your balls.

If you need more help promoting your balls, there are a lot of people in my industry who can make this happen for you.

I am always looking for people with balls. In my line of work, I encounter a lot of people every day who have no balls, and I will be happy to help you connect with them.

Balls image credit to shawnzrossi via Flickr
Old ball image credit to basykes via Flickr
Ball in mouth image credit to TCL8TO7 via Flickr
Splashing Balls image credit to ingridtaylar via Flickr
Bored ball image credit to greenkozi via Flickr
Begging image credit to sunsets_for_you via Flickr

Are There Any Dumb SEO Questions?

I want to introduce you to Michael Colemire, a Kentucky artist, and newly initiated asker of dumb SEO questions.

I talk to a lot of people about SEO and social media marketing. It is my job, so that makes perfect sense. I answer a lot of questions, debunk a lot of myths, and develop a lot of ideas. I brainstorm with industry know-it-alls, and I brainstorm with people who know little or nothing about these topics, but want to grow their business.

Something I found interesting while I recently visited on the phone with my friend and long-time reader of my blog was that he was afraid of asking dumb questions. His name is Michael Colemire, and he is a very talented sculptor and wood carver. He is not a marketing guy, but he has some great works of art to market, so he wants to learn.

Michael said that the reason he often hesitates to comment on my blog is that he didn’t want to bother me with dumb questions. Also, being such a nice guy, he did not want to feel like he was taking advantage of me. After I picked my jaw back up and thought for a moment, I realized that he had expressed a pretty common and legitimate sentiment. I want to shatter any misconceptions about this.

You see, I have a pretty tricky task of writing a blog about SEO and social media marketing. These are topics which reach people from every different skill level and many different schools of thought about best practices. I try to produce something useful that will cover many skill levels, and that is the trickiest thing.

Why I Want Your Dumb SEO Questions

Reader’s comments are very important to me, because they help me to understand what people already know, or want to know more about. Comments (including “dumb” questions) help to keep me sharp with an appropriate answer, and they give other readers opportunities to look at things from other angles, and cultivate their thoughts.

Let’s take a break for an Internet truth:

A sad truth of the Internet is that it is very easy for people to be selfish. A lot of people will not do something for other people “just because”. It is common that if people think it may benefit you, more than it does them, they will just pass on by. They won’t comment, they won’t retweet it, and they won’t share it on Facebook … unless there is more in it for them than for you.

Something I shared with Michael, and I’ll tell you, is that those “dumb questions” also provide other benefits to me, such as better ranking and recognition in lists that measure a blog’s value to readers. No, it doesn’t pay me money, but it does bring me a bit closer, and it is like a big warm hug and a pat on the butt. I think that every writer needs a pat on the butt and an “attaboy” now and then.

I guess you could say that your comments and dumb SEO questions directly benefit me in a lot of ways, but what about how they benefit you?

Afraid of a Dumb SEO Question or Comment? Think Again!

I know that a lot of people will totally overlook this, but when you add your comment to my blog, it will probably benefit you even more than it does me. This is because when you add your comment, you can add a link to your website, which can have a real benefit to your search engine rankings. It also comes with networking benefits as I described in a recent article titled “Why Disqus May Be The Best Social Network of 2011“,

Do you know what a link from a high-traffic and well ranked blog can do to help your search engine rankings? Well, I’ll just say that it is why I delete a constant flow of spam comments from people who want no more than a link from this blog. Yes, I kill the useless spammy comments, but the legitimate stuff stays here.

Your sincere questions and useful answers deserve to be rewarded, and that reward comes in the form of the number one highest valued SEO treasure there is … a link to your website. Not to mention a great opportunity to network with other readers who may decide you are pretty cool.

One more thing: If you are a super great person like Michael Colemire, I may even credit an article to you.

Thanks for the dumb questions and for taking advantage of me, sculptor and artist Michael Colemire.

What SEO Questions are Dumb?

There are a lot of things which I may think are obvious, but then, this is the work I do every day to earn a living and feed my family. These things are supposed to be obvious to me, after about 15 years in the industry. Let me assure you that they were not always so obvious. I have worked hard and spent a lot of time to develop a solid understanding of my job. Practice makes a world of difference.

I can’t carve or sculpt like Michael Colemire, and I probably never will. If I asked him how to carve a piece of wood into an intricate design, my questions may sound really basic to him, but only because I don’t know the answers.

I guess my point here is that the dumbest questions about SEO are simply the ones you neglect to ask. I would love to say that there are no dumb questions, but I am not ready to commit to that, just yet. I have heard some pretty damn dumb stuff over the years. Most of the questions about the work I do, and the things I write about are just kind of like the questions I would ask Michael. Not dumb at all, just inexperienced.

On the topic of SEO questions, I have listed some of the most common SEO questions, created lists of things people should know about SEO, and have a pretty lengthy blog archive. I welcome you to read these, but in any case, I hope that you will never hesitate to add your comment or question about an article I write. After all, answering questions a primary goal of this blog.

So, what are your dumb SEO questions? Bring it on!

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The Biggest Fallacy of Social Media: More is Better

I want to discuss the biggest fallacy of social media for a moment. It surrounds a tightly held misconception that many people will refuse to let go of, because somebody with perceived authority told them it is “how social media is done.”

It is made worse every day because of all the people who have the mentality that “if they are doing it, it must be OK.”

People often want examples to follow. It makes them more comfortable with their decisions. Sometimes it turns out just great, but it often leads to a whole lot of “imitation marketing” with horrible results. Didn’t your dad ever use the line about your friends and a cliff with you?

“If they were all jumping off a cliff without parachutes, would you just follow along with them?”

–Dad

Enough of the crescendo, let me explain this famously popular trap that has become the biggest fallacy of social media. Did somebody tell you that you need whole bunch of people to “follow” you, “like” you, and “friend” you? The odds are great that the person saying that is full of crap about other things, too.

The truth about the biggest social media successes, and in fact, the way that things actually become “viral” is quite the opposite from what it seems. It does not happen because of a huge number of followers, friends, and fans. Success happens because of thinking, creating, and doing something amazing enough that your dearest core group of true listeners, who care what you have to say, share it with emphasis. Before you even consider anything else, it is important to concentrate on the “amazing” part.

Who are those “core listeners” I am referring to? They are the people who like what you have to say, enough that they subscribe to your blog, follow you on Twitter, Like your Facebook page, and link with you on LinkedIn. They pay attention because they want to know what you have to share, and not because they just want you to add to their numbers. They are often great people to have as your friends, too!

This topic was inspired by a discussion on Mark Harai’s blog, in an article titled “How to Build Online Influence“. My comment there was as follows:

“It is absolutely true about the numbers. I have enough “followers” in some circles to properly seed a new landfill. Without bilateral communication, that is where those relationships are.

I even wrote a book that gave strong caution to the big numbers game of social media. People really want so badly to believe in big numbers, unless they have big numbers, and then they understand.

The mentality is not so unlike like desire for wealth. Many people want it badly but they use it unwisely if they get it.”

What most people do is called “conventional”. Convention is lazy, and conventional will not make you stand out! It is why “The Pareto Principle“, also known as the 80/20 rule, always holds true.

No, I am not that guy who will tell you that successful marketing is only about building relationships to make your social media marketing successful. It takes a lot of other things, too. If you want my “short list” of things that make social media marketing successful, go to my blog archive. The list includes 267 (often lengthy) topics I have written about. Not a single one of them says to get more followers, but many of them certainly do address the importance of relationship building.

Social Media’s Hardest Lesson to Learn

I have argued against the mentality that more followers is the key, but it seems that as with most other things, people just have to learn it for themselves. They learn it the hard way, just like people dying to win a lottery who are broke a year after they collect their squillion dollar jackpot.

If you just can’t stand it, and you need proof that I am right about this, let me show you some numbers: 24 28 45 49 52 2

Those are your Murnahan lottery picks for this week. That will be easier for a lot of people to understand and accept than what I would say about the horribly over-valued hype about big follower numbers. By the way, this is last week’s winning Powerball Lottery numbers. Maybe they will “hit” again, you never know!

If you really want to know what I think, I offer you these previous articles which address the matter.

Social Media is Not Just Who You Know … It’s Who They Know!

I urge people to remember that social media is not just about you, and who you know, or who follows you. I know very well that I can bore the heck out of some people with things they have no interest in. I also know which people will find value in things which I produce, and I know which ones may be a good match to connect with other people in my circle of friends and “core listeners”. My friends and “core listeners” know these things about me, too. It is called networking, and it trumps all that you may hear about having a massive number of followers.

All it really takes to make something extremely popular is about 150 people who are connected to you the way I have described. Ironically, and conveniently, 150 is also the number that is commonly referenced as Dunbar’s Number. If you can focus on those people, the rest comes down to simply having brilliance, and you probably have a lot more than you are using.

Social Media Backlash of Extended Reach

Social media is a funny thing. Most people can figure out the basics of how to use social media websites like Twitter, Facebook, LinkedIn, blogs, and the squillion others. A few can figure out how to use social media well, and enhance their business. A tiny fraction of those people will use social media in a way that does not irritate or offend somebody, somewhere, for some reason.

Yes, social media popularity has its drawbacks, and there will always be some people who hate you, just for breathing. I have often said that if I don’t get a death threat now and then, I must not be reaching enough people. Even the littlest things can set some people off, but it is not my job to make everybody happy. I just want to make a few of the right people happy. Would you believe I actually had a death threat come as a result of this humorous article titled “Hookers Write the Best Blogs“?

You don’t need “death threat” levels of popularity to get all that you want and need from social media … nobody does. You just have to concentrate on your core listeners, and the awesomeness you can create for and with them. Let the rest of it come into place naturally and those followers will come to your awesomeness like a Murnahan to a plate of bacon.

Photo credit to scorpio58 via Flickr

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How to Make a Blog Popular: Consider Your Intent!

I read a lot of blogs, and I gather a lot of great ideas from them. There is a lot of amazing talent out there on the Internet, sitting at their computer every day to blog about what they know, what they think, what they do, and what they sell. A few of those squillion blogs will become popular with readers, but how?

It is easy for me to answer why I read the blogs I read. They help me to keep my thinking sharp with new ideas. My brain needs a lot of daily exercise to keep up with my industry.

It seems easy to define why the popular blogs I read are successful at their mission, but harder when I turn it around and look at my own work. I hope you can relate to this. I find that it is always harder to scrutinize myself than to scrutinize others.

I have been a bit blessed with having a solid readership for my SEO and social media marketing blog. I appreciate that very much, because I work hard at it. Once in a while, I have to consider “What makes it popular, and why do people subscribe and come back?” Then, on a bad day, I find myself questioning “Why do I keep doing this?” That is when I have to go and re-read “10 Really Good Reasons to Blog” and I am back at it again, quick.

Today is a good day, so I am asking myself the earlier question. Is it because I am in a popular industry? No, because there are a lot of SEO and social media marketing blogs with just three readers (spouse, mother, and author). Is it because I take my shirt off to blog because the ladies like that? No, although it may not hurt, because I am yummy like bacon (I should post more pictures). Is it because I have a squillion friends who love me? No, I am generally a nice guy, but I don’t try to please everybody, and I piss a few people off, too (like this Bhashkar guy). Is it because I throw down a clever line here and there to be entertaining? No, because I will never be as funny as this cat video with 47 Million views (damn them cats).

When I begin to think about things which make a blog popular, it seems that my thoughts keep leading me back to “intent”. Good blogging tools, a lot of coffee, and just a slight touch of insanity can help, but it is not enough!

I know, I know … people say that “content is king”, or that “engagement” and “social equity” are important. Sure, we can throw a whole lot of silly buzz phrases on the table to sort through. It really does take a lot of things coming together just right to produce something that people want.

I think that in the end, even if you get every other piece right, but your intent is flawed, it is as fragile as a house of cards.

What is Your Blog’s Intent?

Let’s define this: Clearly, if you have a blog, you have an intent. Whether is just to pour your mind out to the Internet, or to bring more brand recognition to a product or service, nobody does this without something that drives them to do it.

I will share my intent with you, and I hope it will help you start thinking about yours. So, let’s see, why do I write this blog?

The focus of this blog is to help educate people about things which can help them. I like to help people think and create their own ideas. I like to teach people about things which they may find useful. I also like to dispel the many SEO lies which are common in the industry.

When I say that intent is important, here is how I look at it: If my intent was centered around selling something rather than educating and helping people, the direction would be totally different. The intent would show through, and the value to others would be far less.

Stop Seeing “Everybody” as a Potential Customer!

I hope that sharing my intent will help you think about yours, and your strategy. Here I go, trying to be helpful, again. Now, you may wonder “How is there any room left for a strategy, and how can a blog possibly be worth all of the headache?”

When I think about my intent, it is what I wish to provide for others. That does not have to mean there is no benefit in it for me, but when I focus on these things which benefit others, my work is far better and it makes me a swell guy.

The good news is that I don’t view you as my potential customer. Sure, maybe you are, but probably not. Most people that land on any blog are not there to buy stuff. In the case of company blogs, the smart companies already know this.

Pssst: Let me whisper a thought in your ear:

People know other people, and they communicate with them … a lot. If people like what you do, and they think highly of you, they will do the heavy lifting for you. They will share your blog with friends, and maybe those friends will share it with other friends. All of the sudden, you have your hands on something valuable. Somewhere down the line, there is probably a customer in it for you, and you didn’t even have to be pushy … just useful.

Keep Your Intent Dear to You

It can be easy to wander off the path of your intent, but don’t! Always remember the overall purpose of being useful, and know that it really will make the difference in reaching longer term objectives. If you have a very purposeful intent, it will be easier to stay on track.

My blog’s intent is sincerely focused on being helpful. I go out of my way to do that. As a benefit, it enhances my resume as a SEO and social media marketing professional and reflects my knowledge. A tiny percentage of people will contact me with an interest of hiring me as a consultant, or as their new Director of Marketing.

I ask myself: “What if somebody offers me a salary so big I can barely spend it all and puts me in a big shiny office building as their head marketing guy working 100 hours per week?”

My answer is: “I will still be right here to share what I know with others, just as I have been for years.”

That is how I know that my intent is right.

If selling something was the primary goal, I would not ask for your input, your brainstorms, or your time. I would also not expect anybody to subscribe and keep coming back. Although, I probably would still ask to pass my name along to somebody who may need me … but that is just my eensy little selfish side talking. (Hint: See sharing and bookmarking links below.) Hey, I have a family of five to feed, after all.

What is your intent, and how are you expressing it to others?

Cat Photo Credit to lincolnlog via Flickr

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Anybody Will Sell You Stuff: Some Will Ask “What About You?”

Listening Builds Friendships ... and Companies! — Listening Builds Friendships
... and Companies!

Let’s consider a trait that we can each benefit from, and most of us should work harder to achieve. I will tell it in personal terms, and then explain how it applies to marketing a business.

I am sure you must know somebody who makes you feel comfortable to talk with about anything you want to talk about. When I find myself encountering this rare-as-a-unicorn person who just wants to know about me, and the things I want, it almost feels awkward at first, but in a uniquely good way.

I am talking about those people who listen attentively and do more than just nod their head and yawn as you ramble, while waiting to assert their agenda. I mean the kind who draw you in and make you feel totally comfortable to want what you want, think what you think, and be who you are. You tell them things, because they actually show their interest in you.

When you encounter this type of person, it is easy to feel that their story has got to be a great one. Their expressed interest in you has made them more interesting, and it makes you want to know them better, and to hear their side. Suddenly, there is a desire to switch things around and make the conversation more about them, what they want, what they think, and how you can be a better friend to them.

I hope that you have had the privilege to know somebody like I have described here. If so, you are probably nodding and smiling as you think of the way it makes you feel about them. It may even make you want to ring them on the phone to catch up on things since you last spoke.

Applying Listening to Marketing a Brand

Think about how you feel in a scenario where a person really cares what you have to say. I don’t mean the kind who fake it, but rather the kind where you can sense a sincere interest in you. Don’t you want to be more like them?

Have you ever encountered this feeling that you are talking too much and listening too little? All of the sudden you feel a little bit like a conversation hog, but it is so hard to change. When you want more business, you have to talk more, and it becomes hard to remember those listening skills.

This “listening person” we all enjoy is often there, in the back of our mind, but they are very hard to emulate. What I described is a common dynamic of any relationship, but the special ones we think so kindly about are simply better at it than we are.

In business, we each have our agenda, and our sets of rules for what we think is the best outcome for our own interests. We plan things in ways that we will get what we want out of the relationship, and deviating from that plan is a threat. It is simply against the rules.

In marketing, it is very popular to be the one doing all the talking, and nod and yawn while customers try to tell us what they want. I see extreme selfishness every day in marketing. I see it most profoundly online, because it is easy for companies to scream louder when they think that nobody is listening.

It is important to notice when our set of rules and a selfish mindset diminishes our potential. This is a common outcome when we forget to listen and be that person who becomes more interesting simply by being genuinely interested.

Consider for just a moment the instances when it may be best to approach business as a bit more of an interested introvert, and less of an interesting extrovert. It may create a chance to reset your objectives and become a better “friend” to your customers. The outcome will often be that you will become more interesting, and others will think kindly and smile when they think of your business. The good news is that this truly is scalable to any size of brand!

Are you taking enough time to ask people “What about you?” I guess we could call compassion and listening matters of “growing up” or “wisdom”, but I believe that we can each do more to cultivate our listening and caring skills.

How can you better address the importance of listening to what people want? Will you do the necessary research? Will you take that extra time to slow down and get to know what people want and expect of you?

What do you have to say about this? I welcome your comments, and I want to know “What about you?”

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