Social Media Marketing Archives - Page 5 of 24 by Mark Murnahan

Strategic Marketing Failure: Are You Giving it Up Too Easy?

Good sense tells us to not give it all away upfront. If you kiss on the first date, anticipation often fades, and there may never be a second date. It may get you into their fantasies, or even into their bed, but this will seldom get you into their hearts, where trust and loyalty thrive. I find it easy to apply this to concepts of marketing.

I really believe in giving away a lot of great ideas for free. Sharing useful thought is one of the best reasons to blog. In fact, there should be little wonder why some of the most popular blogs are popular. It is because they are giving away great information that people want.

A free sample is great, but can it go too far? I believe it can, and I think it is likely why there are so many people like my example of “Pete and The Amazing Pee-Pants Pizza Parlor” in my recent article titled “Marketing Clients vs. Crybaby Sissy Bed-Wetters“ who think marketing should be cheap … or free … and easy.

The concern of giving away too much information for free is not limited to my field of marketing. There are a good number of idea-based and information-focused industries where there is a legitimate need to balance enough information to show credibility without inspiring people to do it themselves or shop for a “cheaper” option. Of course, there is always somebody to do it cheaper, but shoppers often forget there is a difference between good and bad in any industry.

There is a line to be drawn between sharing concepts, and giving away the things which should and must be paid for. It is a blurry line for some people. Of course it is very blurry from the client side, but I also find it to be blurry for people on the selling side.

People Understand Value of Items … But Ignore the Value of Information

Information is one of the most valued assets to a company. So how can it be so easy for people to neglect this fact from a buyer’s perspective?

I think of it along the lines of a recent freebie I received from Subway. Subway sent me a $10 gift card to try out their new pulled pork sub. When I used that freebie, I bought more than $10 from them. I’ll go back, too. It was a freebie associated with a promotion through Klout, a company I wrote about recently, and it gave me incentive to walk through Subway’s door, become a more active customer, and potentially bring others.

Since they are giving away tangible goods with a defined cost, people understand they cannot just give away the whole restaurant. When the freebie is something that comes right out of somebody’s thoughts or research, there is a common perception that it does not still have a cost. I guess you could think that way, but when my three kids get hungry because Daddy gave away the whole restaurant, I am inclined to disagree. There is a cost, and there is a point when you have to stop giving everything away. I know that point, and I intend to illustrate it.

Try Asking Somebody Close Enough to Know

When I recently asked my wife for her opinion of a project I am strongly interested in, she said something I guess I should have expected. Her chilling words were “You know the routine, Mark. You give people enough information that they think they know all they need to go shopping for somebody to do it cheaper.”

Of course, I stammer to inject the notion “but they cannot implement it like I can, and they can’t make a meal from a free sample of caviar.” Yes, and I can make that argument until I am blue in the face and holding my breath for the next soul-sucking chance to send another great marketing client to the wolves for a price comparison. It does not change the facts.

You see, I am literally the guy rocket scientists ask when they need a better strategy. They are in an industry that sells flights for over 200 million dollars per seat, and mistakes in their industry are expensive. These are bright people, but social media strategy is not their area of expertise. If I give them a big hunk of brain candy to munch on, it is easy for them to imagine that mister “SuperheroUnderpants” marketing guru in his mom’s basement can do the same job by promoting them on his MySpaceyTwitterBook.

The reality is that far too many of the people I share my brain-samples with use what I give them and go shopping for price. Sure, I can resent that, but it is my own fault. I kiss on the first date, like a sophomore girl hoping to be loved. Actually, I think I do worse than that … I get naked for the whole football team to come and enjoy. I do it all the time, but I am a lot better about it than I used to be. These days, I at least get them to buy me dinner and a movie before I strip myself naked.

I Hate Marketing Marketing!

I love marketing, but I hate selling the services of marketing. I am over-the-top, and almost autistically good at marketing “something else”. I can prove it, and I have earned millions of dollars because of it, but asking me to sell it is like asking to borrow a couple of my teeth.

Yes, marketing is awesome fun, but it feels like a daily trip to the dentist for a colonoscopy to promote and sell it. This is why I have often explained that When I Go to Hell, They Will Have Me Selling SEO.

I can man-up enough to admit that it actually made my chest hurt as I internalized my wife’s insight, but not because it was insulting or untrue. It was very true, and she went on to remind me about other stunning examples when giving too much killed my hopes. It has not just happened once or twice, either. Somebody attempts to brain-rob me every day, but I stick up for myself these days. It is because I have learned the hard way, and forgone great projects and sent them to SuperheroUnderpants who will work for a case of Red Bull and a pirated copy of the next Nintendo game.

A True Story of Giving Too Much for Free

One such project was with a company where I really felt I belonged. I already felt an emotional attachment to the brand and the people. In fact, I was prepared to uproot my family and move to a different city for them. We were already shopping for schools and homes. I wrote about it in the article titled “99 Percent of Marketing Fails, But Eleanor Can Fly!“ and a follow-up titled “How Good SEO Becomes Great SEO: Feed the Gorillas!” It was the perfect scenario … or so it seemed.

Where the ugly part came in was after I returned from our meeting in Chicago where they had wanted me to bring my vision and build a new marketing crew for them. As I look back, I suspect that even before my plane landed, they were seeking somebody who would try and implement my ideas for a fraction of the salary. They found one, too … but wait for the real kicker!

That “somebody” totally destroyed the campaign, and in fact, destroyed it so badly that it is hard to even describe. Let me give you the quick version. They sent a $70,000 motorcycle and a $5,000 guitar on tour with a Grammy award winning band to promote a giveaway. It was to have a significant social media marketing push behind it, and the company said they were very dedicated to my ideas. They already had a significant investment leading up to it. How significant? They bought the company that made the motorcycle, because they thought it fit well with their brand … the brand that I was to build.

Now get this: By the time they gave away that $75,000 in prizes, their Twitter account had under 350 followers, their Facebook account had about the same, and their YouTube account did not have a single upload. Not one video of the band, the motorcycle, the fans, the guitar … nothing!

They failed, and I know, with mathematics and two decades of very successful experience on my side, that they caused their own demise. Although you could call me guilty for not explaining that great plans fail without implementation and the right crew, I don’t feel guilty. I just feel bad for giving too much for free.

Defining Free vs. Paid Knowledge

Each of us will have ways to define giving away “too much”, but here are a few of mine. I hope they will inspire you to think about yours.

First and foremost … a client only needs to know enough about me to realize that I have sufficient marketing creativity, experience, and talent to make them more successful. Period! If they are unwilling to consume enough of my freebies to realize these things, they will not be the kind of client I can work with, because they will second-guess my advice. That is a true recipe for failure, the likes of which I refuse to be a part of.

Another key is anybody indicating they are still shopping around for price. When that is the case, there are no freebies beyond my blog. If they are looking for price above value, they are not the paying type. Even if they pay, they will stand in their own way. They simply are not ready. They are the ones who search Google for “How much does SEO cost?” (where I am listed on the top), and then email me because they were too rushed to get numbers to actually read the correct answer. If they don’t hire me today, they will come back in a year or two, jaded by the failure I tried to warn them about. Both scenarios are like a bad case of herpes … I don’t put my love there!

If they say they are interested in meeting in person, that is not going to happen without their dollars. I don’t pack bags for free. If somebody needs to shake my hand, they need to pay me for it. They are a buyer, and I am not about to turn them into a looker. There is always a reason to ask me to meet with them, and it always involves custom brain-work. The custom stuff is never free.

I have a long list of things which define what is free versus paid, but I want to know what you think.

Should We Give Away Less Brainflow?

It really isn’t so different from the restaurant or sporting goods store giving away a freebie. It cannot all be free, or the company is not sustainable.

I will never stop giving away free ideas, but those are the ones like the $10 Subway gift card to bring buyers through the door. I give enough that people understand my knowledge, creativity, and credibility. I also do it for the people who need help, but cannot afford to hire my services, and I feel good about that, too. I believe in altruism, but I also recognize that even Mother Teresa, Ghandi, and others do things for well-intentioned but calculated reasons, and that altruism in its purest sense, is not what people told you.

I have learned the hard way. If you are giving away something better than the stuff other people are selling for money, you will damn yourself to lackluster clients if you cannot bring them to understand that there is a lot more where the freebies came from … and it’s for sale!

I know that I’m not alone in this battle. I’ve heard it from many respected others in my line of work. If you can relate to this, I want to hear your stories. I would also love to hear from you about where you draw the line between free ideas and the ideas you count on to buy your lunch.

If you are giving away too much, I’d also be curious to hear how your back feels after sleeping on the couch because you bought into the myth that information is “free”. I’m sleeping in the big bed tonight. Later sucker!

Photo Credit:
Birthday Present by Christopher Matson via Flickr

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Is Social Media Like Space Exploration?

Social Media and Space Exploration are Both Fascinating

Space has captivated mankind since our earliest days. We wonder what is up there beyond our reach, and it fascinates us. I have recently been thinking about how social media is a lot like space exploration. It holds a lot of mystery, and it inspires us to learn what is out there beyond our geographical confines.

Why do we constantly strive to understand the things we do not know? Can any of us adequately answer that question? I sincerely ask for your ideas and opinions on this. I think the simple answers are at our fingertips. It excites us to get our brain cells working, and to make something new and useful happen, but it goes much deeper than this.

Just think of all the great possibilities for us as we discover new things. When we stretch our imagination, we reach beyond our own current capabilities and it keeps us moving forward. The desire to learn about the things which are just beyond our grasp has inspired countless innovations to bring us closer. Those innovations include boats, trains, airplanes, cars, telephones, the Internet, and many more … even space ships.

Knowledge is Keeping Us Alive

It is easy to argue that striving to know more is what keeps us alive. As our planet’s population doubled from three billion in 1960 to over six billion just forty years later, our knowledge has grown with it. The knowledge did not just grow because we had more people, but because the ability to communicate and build upon their ideas grew.

With mankind’s growing knowledge came innovation, and it was based on necessity. Just between 1987 when the five billionth baby was born and their 12th birthday in 1999 when the six billionth was born, the need to keep up with growing demand for food, water, shelter, and distribution of goods created a huge burden.

It would be easy to look at a simpler time and say that we didn’t need all of this technology. Things used to look easier in some ways, and time seemed to move slower. Some will imagine it as an “easier” time, before modern technology, but when we look out across a crowd of over six billion people breeding faster and dying slower than ever before, we realize that it is too late to turn back now.

We may not all see it the same way, but one thing is clear … if we are to maintain what we have today, we must keep learning and progressing … we must innovate.

Learning, creating, and imagining new things has made it possible for us to sustain our planet at its current highest population ever. In another forty years, our population is expected to reach nine billion people … a full nine times Earth’s population 200 years ago.

Commitment to innovation is how we discovered even the most basic things which serve us every day, like fire, hammers, scissors, and that little clip on a bread bag that keeps the bread fresh. The human imagination and potential for innovation is amazing, but it holds little value if we don’t use it, and if we don’t maintain its momentum. Innovation is greatly improved when we involve others, and that is why we have “think tanks” and “incubators” for our best ideas, and our best thinkers.

I believe that the greatest think tank of all is social media. With social media, we can share our ideas with others, and allow them to help us mold them into something better.

Space Shuttle Atlantis at NASA Kennedy Space Center Launch Pad 39A

How is Social Media Like Space Exploration?

The reason I’m thinking of space exploration today is because I was recently approached to define a social media strategy to help people understand the need for space exploration, and its benefits to innovation.

A remarkable parallel between social media and space exploration is that most people will agree that they both hold great value, but yet, lack the confidence to invest properly, and patience to maximize their respective benefits.

Creating confidence to invest is a big challenge. Times are tough, and people are afraid of their government defaulting, their money losing value, and their jobs dissolving into thin air. Why would taxpayers and business leaders spend money on such progressive research?

A similar argument came along with “The Human Genome Project“. That $800 billion project came with an answer for the people when studies showed a 141:1 ratio return on investment. That’s $141 dollars in additional economic activity for every government dollar invested. Try that with your mutual fund.

Many governments spend horribly. In fact, I think my own is among the very worst, in USA. I am not for big government in the least little way. Our government’s job is not to do our thinking and our bidding for us. It is our government’s job to foster a safe and organized society and get out of our way. At the same time, the decisions which affect our continued scientific exploration are often relegated to our governments. That is because it is often a part of providing that safety and organization which is their duty.

Knowledge Creates Economic Stability … Yes, Jobs!

Science serves to remind us that we don’t know how much we don’t know. Social media does the same.

Scientific study such as genomes and space exploration produce the information and engineering we need to maintain and improve our lives, and they also create huge numbers of jobs. Those jobs include engineers, laborers, office workers, teachers, builders, and so many others. Think of “The Butterfly Effect” to imagine the diversity of jobs and other related benefits to the scientific study of space.

I have asked a few friends how they believe the aerospace industry has changed their lives and careers. Each of them could name at least a few ways it has made their lives better. It affects medicine, farming, fishing, alternative energy production, navigation, weather forecasting, and so much more … not the least of which is the transfer of information from one side of the world to the other, via satellite. Cardiac pacemakers, breast cancer screening, smoke detectors, cordless drills, and many other great things came from space exploration and related research. It reminds me that we are good at seeing the dots, but until we use systemic thinking we often cannot connect the dots between space and our daily lives.

Of the friends I have asked so far, not a single one was opposed to learning more about the real-world ways that the aerospace industry is helping to keep us safer, happier, and more economically stable. Fortunately, each of them also recognized that the matter of funding space programs is not a partisan effort with democrats against republicans. Both major political parties in America are largely in favor of continuing space exploration, but the people making policies and determining funding want to hear it from the people.

The space program in the United States used to be a matter of national pride, and as we sent men to the moon, the world cheered. Many people never realized the scientific and engineering leaps forward we made in the process. As the novelty of a moon landing wore off, a lot of people stopped following the progress of space exploration.

As I have asked around, I found that many people do not realize we have had successful landings on Mars since 1976 (Viking 1 and Viking 2) or that we have had humans manning a space station every night and day for over a decade, and why. Even fewer will realize the benefits of the 2012 launch of the most sophisticated Mars rover ever, or how close we are to sending a manned mission to Mars. Due to such a public loss of interest, only a very small group recognize the enormous technology, engineering, and economic impacts this science has right here on the ground.

The challenge I find most profound, as I consider how to present the benefits of social media to this organization, is to help them understand that like their own world of space exploration, without a commitment to research and testing, they will not know the answers. Until they know how to effectively define and present the benefits, those benefits do not exist in the minds of the people.

I feel like my job of explaining the benefits and complexities of social media are much like their challenges to explain space exploration. Many people are afraid of making an investment in what they do not understand. Tragically, they have a much easier time embracing that fear than recognizing the more logical concern of what happens if they do not.

In this particular case, thousands of jobs may be affected. NASA’s failure to abide by federal mandates to define and announce plans for future projects threatens to put thousands of people working for private industry out of work. If that happens and we scatter the most talented industry leaders to the wind, the loss of progress will be tragic. The social media effort to help people understand the risks at hand and force NASA to comply will not be easy. Inspiring 50,000 of them to write a letter to their representative in U.S. Congress within the next six months will be even harder.

I guess an old cliche that comes to mind with such a challenge can apply here. If we can put a man on the moon, we can do almost anything. Yes, we can put a man on the moon, but can we save the U.S. space program from continued downsizing? My challenge will be to explain the unknown benefits of social media to my prospective client, and then to help explain the unseen benefits of space exploration to the public.

Until recently, I never realized how similar the challenge would really be, or how similar social media is to space exploration. I look forward to that challenge.

My overriding concern is that if we fail to think big and act accordingly, we lose all hope of being excellent, and risk being mediocre. Once we become mediocre, the cost to regain our lost excellence is far greater than the foresight to become excellent in the first place.

What Do You Think?

I want to know what you think. Is space exploration and its related technology advancement still important? Can you see how it is kind of like social media in the sense of both being very useful if you can uncover their mysteries? Please share your thoughts with me. If you have any ideas on how I can better present the benefits of my role to educating more people on behalf of my prospective client, please share that, too.

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Balancing SEO Practicality and Social Media Popularity

Balancing SEO and Social Media Takes Effort

There must be a squillion discussions of SEO versus social media out there on this vast Internet. Many of them are promoting one approach to website marketing, and suggesting that one is more important than the other. What often keeps them at odds is the perspective of the author, but let’s examine the truth of just how much they work in synergy.

A biased “this versus that” view of SEO and social media will often downplay the things that hold these two subjects together inseparably. Each can be used with practicality, and each can be used to create popularity, but let’s take a closer look at their respective roles. I want to use plain and simple logic to suggest ways to balance the two for the benefit of your business.

Do your eyes hurt? If your eyes are getting tired, just click play and listen. It’s the same thing, without the strain.

I could take this thinking tangent in a lot of directions, and for each of them, I could probably find arguments against my own ideas. That doesn’t mean I’m unclear on this, but simply that there are a lot of variables. I’ll save our thinking tangent for your comments and we can build on these thoughts together, but here is what I’m thinking.

In marketing, there are no one-shot miracle bullets to bring down the huge beast that will feed your clan. It takes a combination of many efforts to build a brand and to create a successful online business presence. Two very popular methods for creating success online are SEO (that’s search engine optimization) and social media marketing.

These two tools each have great benefits, but there is often a compromise to be made which favors one or the other. They work in synergy, with each building upon the other, but there is a balancing point. I want you to consider this in terms of SEO being more leveled toward a sales approach, with social media being more geared toward your branding. Of course, they can both produce sales, and they can both produce branding, but just go with this for a moment.

First things first, I want you to consider this simple fact, and I hope it doesn’t shock you. People are selfish. Wait a minute, though … that does not mean they are evil! It is simply to say that people care more about other things than they care about your brand, what you have for sale, or helping you to promote it.

I don’t mean those people out there using social media are all just out to squish your hopes, or that they will not lend you a hand if you ask them nicely. What I mean is simply that people have an instinctive drive to meet their own needs and desires, while your needs and desires probably don’t come at the top of their list.

Give Them Good Reasons to Share

If you don’t provide good reasons that people will want to share what you have to say about your brand or your industry, your social media efforts will lose a lot of their potential impact. Sure, you may have a perfect customer model drawn out, and you may be just certain that you are reaching the right people with your message, but consider this: Reaching the people who reach the people can be far more valuable to your brand. That is “influence marketing” and it is an art of reaching your market through their influencers. It works on the known principle that somebody referring others to your business is better than trying to promote your sales pitch directly to the consumer.

One of the greatest scenarios of social media marketing is when people share your brand message. It can make the marketing value far greater than your own reach or budget would withstand otherwise, but it starts with something much more than a sales pitch.

This sort of “influence marketing” is frequently spread far wider, because it makes use of more than just who you encounter, but also includes who they encounter. I certainly don’t want to give the impression that just because you give them good reasons, that they will use them, or that you will benefit. It just increases the probability, but when it is a hit, it is usually a bigger hit than expected.

Why SEO Allows Stronger Call to Action

People search for things online 24 hours per day, and some of them are shopping. If they search, but you’re not there with your offer to help them, the odds are pretty slim that they will become your customer.

There are many ways to target your market using social media, and it is extremely important. In fact, here is a great example of gathering data and targeting a market using Facebook (see “Facebook Marketing: Pages, Customer Modeling, Promoting, and Awesomeness“). However, you simply cannot downplay the fact that when somebody searches for something on Google, it is based on their intent to find something and not your intent to find them. They are searching for it on their time frame, using their criteria, so if they find you, there is a good chance to make them a customer. Even when it is not a shopping quest, they are clearly interested in the topic of the search or they would not have been searching.

When these same people who search the Internet are using social media, they may be shopping, too. Let’s not count on that, and let’s consider why branding is often a much smarter objective.

As a side note, something very practical about SEO is that it can produce both short-term profit gains and also long-term results with comparatively minimal maintenance. Social media has similar long and short-term benefits, but it will require highly attentive ongoing efforts.

Why Social Media Provides Stronger Branding

It is pretty clear that social media asserts a different set of standards to selling. If somebody reads your “buy it right now because you really need this and here’s why ours is the best” statement after searching for it, that’s great! Hopefully you will make it really easy for them to buy it right then.

On the other hand, if they see your pitch in their Facebook, Twitter, or other social media spaces, they may not be put off by it, but they are certainly not as likely to be in the market, currently. Unless it is an impulse buy, or something unique and special, your message will often be better received if it is branding-focused versus being overtly sales oriented. If you want it to be both popular and sales-oriented, you had better plan for there to be something in it for the people … like free money, free food, or something compelling.

The difference between overtly sales-focused efforts and branding is often made obvious by a much softer and customer-oriented approach. That is because, although a strong call-to-action may have good intentions for the customer, branding involves a process of giving people greater reasons to love the company.

In comparison to that SEO pitch I described, try to think of a branding approach more like this: “Yes, we sell that, but let us tell you all the cool stuff you can do with it. If you are looking for one of these, we will be delighted to assist you. Oh, and if you know somebody else looking for one of these, we would love to meet them and we’ll take good care of them.”

Bringing SEO and Social Media Together

Companies implement good SEO to make their website show up higher in search results, and for more search terms. It all makes good sense, and once people find them in a search, it is easier to drive a call to action. You know … giving them good reasons to buy, and asking for the sale.

Balanced Marketing is Productive Marketing

Social media is a bit trickier in some respects. If you are trying to sell something, it is important to know that if you do it with branding in mind, and make efforts to be useful and interesting, you will find that a lot more people will share your message with others. When they do that, they will share it in the form of links to your website. Those links to your website are what will help the shared content, everything it links to, and the whole website to rank better in search engines. Thus, you get the benefit of both the SEO and the social media.

Many people try hard to make these two things look totally divergent. Some will look at SEO as some kind of technical trickery, like maybe it is all in the website’s source code. In fact, there are many ways people will try to make SEO very confusing when it really isn’t. Yes, it is a very technical trade in many respects, but those who will have you believe that it involves machines more than it involves people are the same kind who will look at my source code to try and figure out my “tricks”. If you have a good sense of humor and are not easily offended, go ahead and look.

Sometimes, in a perfect world, you may find opportunities to strike a good balance by making something both “SEO Practical” and sales-oriented, while still having something useful enough to be “Social Media Popular” and shared by others. Although it is not always possible within the same content, it can happen, and I’ve seen it done. It requires balancing a good amount of usefulness and branding, while also having a strong call to action.

Summing it up: In the spirit of good social media, I hope you found this line of thinking useful. If so, please add your comments and share this article with others. In the spirit of SEO, click here to contact me and hire my services before your competition does. I only have an opening for one new client, so contact me right now, before I am booked solid and you miss the many great opportunities I can create for your company.

You see how that works? It is nice, isn’t it? Now what do you have to say about this?

Photo Credits:
Tightrope by Quinn Dombrowski via Flickr
Barely Balanced by Frank Kovalchek via Flickr

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Google Acquires Fridge, PittPatt, and PostRank, But What Does it Mean?

Google acquires many companies, but do you ever notice which ones, and do you ever speculate on why Google wants these start-up companies? I think it makes for some great water cooler gossip, but I also think it begins to form a picture of where our Internet is, and where it is moving.

Some of the recent Google acquisitions have been Fridge, which has a focus on security in social sharing, and PittPatt (Pittsburgh Pattern Recognition), a facial recognition developer. With only minimal creativity, one can imagine how these could each be useful to Google. I am confident that we will see influence from these technologies as Google continues to enhance the Google+ platform and other Google products.

In fact, if you have used Google+ at all, you can see some uncanny similarities between Google+ and Fridge.

Google and PostRank: An Obvious Match

I think perhaps one of the most telling of Google’s recent acquisitions is when they picked up PostRank in June. I wrote about PostRank back in 2010 in an article titled “Social Media Measurement Tools: What Do They Know About You?” Something I stated in that article was as follows: “PostRank pulls data from many sources, which makes it far less fallible than others which only measure single points of data.” It seems that Google noticed the value in this as well.

The image below shows an example of a PostRank score for a given article and indicates what PostRank knows about it. PostRank data can still be flawed, due to network restrictions and the sheer volume of data, but it does a good job.

We obviously know that Google has been very keen on social media for a long time. In fact, I have often said that Google is the ultimate king of social media. I do not mean because of their efforts with relative non-starters like Google Wave and Google Buzz, or the social feed in Google search results.

When I say that Google is the king of social media, I mean that because they have always made extraordinary strides toward measuring and delivering the information that is deemed important by social interaction. That social interaction has historically been in the form of websites linking to other websites. Google not only measures links from website to website, but they qualify it with the more popular websites providing amplification to the signal. This principle is not changing, but the methods and complexities of measurement are changing. In my estimation, Google is not missing a beat, and the acquisition of PostRank further adds to their reach.

People have tried to argue that Google’s measurement of links from one website to another is not social media, but let’s have a look at “social”. Social means, literally, “Of or relating to society or its organization” and it doesn’t just mean the microcosmic view of making buddies or socializing in the “let’s grab a beer” sense. By measuring website links, Google has used a social response from others to determine what people want, and what they are looking for.

So, let’s look at how the modern use of social media changed things. Google’s historical measurement of links is still just as social-based as what we see in modern social networks. The overall factors of separating the popular from the unpopular are similar. The difference today is that the simplicity of sharing those links is much easier for the non-technical “John and Mary Lunchbucket” type who don’t know anything about websites or HTML. Accordingly, it is much faster, and the amount of information to sort through is huge. There are a lot of factors to assimilate, and far more data points than ever before. Google is extremely efficient at this, but now Google has even more help gathering that data.

Since you may wonder how Google’s acquisition of PostRank really makes sense, or how it can help Google, here is a brief statement about PostRank in their own words:

What is PostRank?
The social web connects people where they share, critique and interact with content and each other. PostRank is the largest aggregator of social engagement data in the industry.

Our platform tracks where and how users engage, and what they pay attention to — in real-time. PostRank social engagement data measures actual user activity, the most accurate indicator of the relevance and influence of a site, story, or author.

PostRank provides useful data for publishers, and now that data will be useful to Google as well. I have heard a lot of people confused about how Google views the usage of modern social networks. I think it is absurd that a person could actually think they are not making efficient use of this information. For anybody who doubts the degree to which Google gives attention to modern social signals, the acquisition of PostRank should give a further indication that they are serious.

What Google Says About PostRank

According to an article on TechCrunch, Google made the statement about their acquisition of PostRank as follows:

“We’re always looking for new ways to measure and analyze data, and as social analytics become increasingly important for online businesses, we’re excited to work with the PostRank team to make this data more actionable and accountable. They have developed an innovative approach to measuring web engagement, and we think they can help us improve our products for our users and advertisers.”

As I said in my recent article about Klout, “I don’t think it is a good idea to become obsessed about statistics such as these, but I do believe it is valuable to be aware.”

If you are curious about how it works, or what PostRank knows about your presence on the web, I would encourage you to take a closer look and get familiar with PostRank.

This further emphasizes what I have always claimed, which is that SEO and social media marketing are entirely intertwined, and always will be. Through it all, I think it is important to note that Google wants to index your website, and they even go to great lengths to help you help yourself.

Please tell me what you think.

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Klout: Online Influence Measurement … Like it or Not!

Klout is a social measurement tool that places a numeric value on a person’s influence within their social media circles. The service currently pulls data from Twitter, Facebook, LinkedIn and Foursquare for their influence calculations, but plans to add Google+, YouTube, Facebook Pages, and others for a total of 20 networks by the end of 2011.

On the surface, it may sound positively impersonal, and even a bit absurd to make judgments based on a number, but is it really? We’ve been doing it for many years with credit scores. I don’t think it is a good idea to become obsessed about statistics such as these, but I do believe it is valuable to be aware.

Klout seems to have really honed in on a couple of interesting psychological and business needs of social media. I will explain what I mean, and how it could have a real-world impact for a lot of people, whether they like it or not.

I wrote about Klout back in 2010 in an article on the topic of social media measurement tools and what they know about you. It raised a question of what this type of service may know, and what level of accuracy or inaccuracy they may reflect. This type of data collection across multiple networks is subject to errors. Reliability is simply not guaranteed, but it is getting better.

Klout Score and Perceived Personal Worth

Klout hits on a very personal psychological need for a lot of people, which is the need to feel valuable. I think we can largely agree that we all want to feel like we make an impact. We want to know that we are being heard.

This is not to say that we are all Narcissistic for using social media, but only that it would not be so fun to communicate if nobody listened to us or acknowledged us. If that was the way we wanted it, we would just keep all of our Facebook, Twitter, LinkedIn, and other social media thoughts to ourselves. We could keep them on our own computers and we wouldn’t need this Internet to share them.

The desire to share and collaborate clearly creates a strong psychological drive for many people. I do not think it is at all strange for somebody to feel a sense of greater personal satisfaction when their thoughts or ideas receive Facebook shares and comments, or Twitter replies and retweets. It is no more Narcissistic or bizarre than how it feels to receive applause for any job done well. In some cases, it can actually be quite humbling, like when the whole restaurant starts singing “Happy Birthday” and you just want to sink deep down into your seat as you blush. At the same time, it feels kind of alluring and it makes you smile.

When it comes to social media, it is easy to be just a bit allured by the objective measurements. I’ll be the first to raise my hand. When I see a squillion people sharing my work, I love it. It makes me happy, like sucking free grape soda through a garden hose, while eating from kiddie pool piled high with bacon. It feels very satisfying, and validating.

So, I am sure you can imagine how this psychological desire applies to Klout. Klout measures a person’s influence of others. People want to know their Klout Score, and it is pretty hard to fault them for that. This makes it easy to understand why it has had such a strong level of attention, and how it holds huge potential for continued growth.

The Business End of Klout

Far beyond the typical consumer desire to be measured as accepted, popular, or influential, there is a strong business side of Klout that is undeniable.

Thousands of companies are using Klout’s information in hiring decisions, purchasing decisions, and in their communications strategies. Whether you like it or you don’t, and whether it is right or wrong, numbers are a front-line component in our business world. Scoring such as offered by Klout is being relied upon more all the time as Internet static continues to flood into our business communications.

There is magic in numbers! I am a marketing guy, so I rely on a lot of different sets of numbers. Many of the numbers that are conventionally viewed as important don’t mean a damn thing to me. Inaccurate or meaningless data would be an easy way for a guy in my line of work to waste a lot of time, and burn through huge amounts of money. That means I need the good stuff. I want the least fallible information I can get my hands on, and that is where my attention is focused.

Klout’s data is largely based on activities across Twitter, Facebook, and LinkedIn, but there is another component that allows a sort of industry-specific peer review. Yes, Klout also includes industry-specific information about an individual’s influence. In this peer review model, others may enhance a person’s Klout by clicking to give them “+K” for a given segment, and it is like a vote. The “K” is wisely limited so that a user only has five “K” to give out per day. So, if I wanted to give you a “K” because you influenced me in some way, I cannot go wild and spike your Klout score. If I really liked you, I could come back each day and give you “K”, but that would not provide unreliable data, because it would reliably reflect your high level of influence upon me.

Klout also attempts to define a style in which a person influences others. These styles provide an interesting overall view of how the individual uses their social media. There are sixteen different styles, and they are described as follows:

Klout Style Definitions
Curator: You highlight the most interesting people and find the best content on the web and share it to a wide audience. You are a critical information source to your network.  You have an amazing ability to filter massive amounts of content to surface the nuggets that your audience truly care about.  Your hard work is very much appreciated.
Broadcaster: You broadcast great content that spreads like wildfire. You are an essential information source in your industry. You have a large and diverse audience that values your content.
Taste Maker: You know what you like and your audience likes it too. You know what’s trending, but you do more than just follow the crowd. You have your own opinion that earns respect from your network.
Celebrity: You can’t get any more influential than this. People hang on your every word, and share your content like no other. You’re probably famous in real life and your fans simply can’t get enough.
Syndicator: You keep tabs on what’s trending and who’s important to watch. You share the best of this with your followers and save them from having to find what’s hot on their own. You probably focus on a specific topic or cater to a defined audience.
Feeder: Your audience relies on you for a steady flow of information about your industry or topic. Your audience is hooked on your updates and secretly can’t live without them.
Thought Leader: You are a thought leader in your industry. Your followers rely on you, not only to share the relevant news, but to give your opinion on the issues. People look to you to help them understand the day’s developments. You understand what’s important and what your audience values that.
Pundit: You don’t just share news, you create the news. As a pundit, your opinions are wide-spread and highly trusted. You’re regularly recognized as a leader in your industry. When you speak, people listen.
Dabbler: You might just be starting out with the social web or maybe you’re not that into it. If you want to grow your influence, try engaging with your audience and sharing more content.
Conversationalist: You love to connect and always have the inside scoop. Good conversation is not just a skill, it’s an art. You might not know it, but when you are witty, your followers hang on every word.
Socializer: You are the hub of social scenes and people count on you to find out what’s happening. You are quick to connect people and readily share your social savvy. Your followers appreciate your network and generosity.
Networker: You know how to connect to the right people and share what’s important to your audience. You generously share your network to help your followers. You have a high level of engagement and an influential audience.
Observer: You don’t share very much, but you follow the social web more than you let on. You may just enjoy observing more than sharing or you’re checking this stuff out before jumping in full-force.
Explorer: You actively engage in the social web, constantly trying out new ways to interact and network. You’re exploring the ecosystem and making it work for you. Your level of activity and engagement shows that you “get it”, we predict you’ll be moving up.
Activist: You’ve got an idea or cause you want to share with the world and you’ve found the perfect medium for it. Your audience counts on you to champion your cause.
Specialist: You may not be a celebrity, but within your area of expertise your opinion is second to none. Your content is likely focused around a specific topic or industry with a focused, highly-engaged audience.

These are not handed out at random, but rather based on the outgoing and incoming data about each given profile. Although, for some really crazy but totally flattering reason, Klout measures me as a “Celebrity”. Of course, to that I’d say “Heck yeah … roll out the red carpet and pop the champagne. There’s gonna be a party!”

Is That Paparazzi I Hear Approaching, or Just More Naked Coeds Running to Greet Me?

Is Klout Accurate?

Do I think that Klout is entirely accurate? Absolutely not, but I do believe they are doing a good job. One reason is the sheer volume of their data. They are currently compiling data about more than 75 million users, and expect to include information from 20 different networks by the end of 2011. The numbers become more accurate in higher volume, but that is not enough. What about how that data is processed? This is where Klout really stands out, and pulls away from the crowd.

Klout organizes data from more sources and uses more factors than other companies trying to compile and present a numeric score. The broad diversity of data acquisition makes it much harder to cheat a Klout score, and thus, more reliable than other online influence measurement tools. If you have not already done so, it is worth taking a look at how Klout compiles scores. There is clearly a far more in-depth process than what is described, but it will give you a good overview.

Like anything else, Klout can be manipulated for an increased score, but not without a high degree of talent, and significant efforts.

Historical data is critically important in many business processes, but let’s not overlook the value of predictive data. With the right data at hand, I can imagine predictive data becoming a part of the Klout algorithm in the future, as people seek those who are on the rise. Imagine the business value of finding those with high potential who are just not on the RADAR yet.

Is Klout Good or Evil?

Is Klout good or evil? This is a question that it seems a lot of people struggle with about any company which acquires a lot of data. I think it is good, and it helps to meet some challenging needs of businesses and individuals surrounding trust and reputation.

Everybody wants to have influence, but it comes in a package with other factors. Those other factors of trust and reputation are often even harder for companies and individuals to put their finger on. Klout offers some broad insight about an individual and how others view them.

Would I weigh an important hiring or purchasing decision, or a business partnership choice heavily based on Klout? I guess you would have to define heavily for me to answer that, but in many scenarios, I would definitely have to consider it a factor.

Let’s face it, we are each measured every day. Whether it is for the style of our hair, the car we drive, the company we keep, the way we walk, talk, and even how we chew our food. Somebody will always be watching and summing us up. Klout takes it to the social web and makes well-founded estimates about us based on observations.

Perhaps the best answer, for anybody who does not like it, is to consider the other ways in which we are judged based on less reliable factors and guesswork. In the case of Klout, I don’t think it is any more an invasion of privacy or an intrusion than people-watching in a shopping mall.

In the instance of social media, if you are doing the equivalent of standing there picking your nose, somebody will probably notice. In fact, they may even share it on Facebook, and get a higher Klout score for it!

Now if you’d just go and tweet this, Facebook it, give me a Klout “+K” bump for social media, and make a lot of comments about it, maybe I will get that new dreamy offer I’ve been seeking and share some of my Klout with you.

Fine, even if you don’t give me any “K”, I urge you to check it out just to see what Klout knows about you. It may uncover people that you influence and didn’t even know it, or it may introduce you to somebody new to connect with. It’s free, so you don’t have anything to lose, and quite possibly something to gain.

Photo Credits:
Job Interview by Quinn Dombrowski via Flickr
I Made It by Kirsten via Flickr

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