Social Media Marketing Archives - Page 18 of 24 by Mark Murnahan

You Know it is Bad For Business, So Stop It!

In business, there are a lot of bad habits that can stunt your growth. You do not have to look for a pitfall, because they are looking for you. There are many distractions to get in the way of doing the marketing you should be doing, and doing better. So, what is holding you back? Is fear and insecurity holding your marketing back? Are bad habits holding your marketing back? Are you missing profit by putting off better marketing until tomorrow? Are you guilty of knowing that something is bad for you, or just not good for you, but you keep doing it anyway? If you look carefully, you may just find that you are not so different from everybody else. Most people find it hard to push the marketing go button, but I found some other obstacles you may not have considered.

I recently visited with a treasured friend, Mike Burgess of Spinnaker Web Design, and we discussed people, their habits, their psychology, and how most of them are not well-suited for business. They may be good at what they do, but business decisions, and particularly marketing decisions, are not most peoples’ strong point.

Mike has been my close friend for a long time. We have great conversations, because we each provide our unique view of industry issues. In addition to being a web developer, Mike is also a Kansas State Legislator. The people who do that job on a state level work hard and are not in it for the money. They have to put up with a lot of rhetoric from constituents. This makes Mike a good balance for me as a friend. I take no crap at all, and he takes crap and turns it into a breakfast omelet. I will share a couple of things we discovered.

It is Bad for You, But You Keep Doing It

I told Mike that I was confused about people. I told him that although I am seeking one new marketing client, that I am getting all kinds of crazy callers wanting to grow huge profit for their business, but they have it all wrong. They think they can achieve massive success without any sacrifice. It is as if they hope for the equivalent of buying a McDonald’s restaurant for a single month’s worth of McDonald’s restaurant revenues. I mean, if you want to generate a million dollars of revenue, you don’t do it with a few thousand dollars. Bill Gates, John Davidson Rockefeller, and Warren Buffet cannot do it, so why do other people think they can? I remind them that there is no pink pony ride to success, and that there are certain laws of Internet marketing that can never be broken.

Mike had some interesting observations.

People Do What is Comfortable

Mike pointed out that most people will do what is comfortable, even when they know better. They understand that the extra cheeseburger and fries is not good for their diet, but they keep doing it. He pointed out that although I have heard about the risks of smoking, I still smoke. He pointed out that people have done business the same way for a long time, and breaking those old habits is really hard for them. They cannot see or touch the idea of doing more business online. It is intangible to them, just like lung cancer to a smoker or a cheeseburger is to an obese person with heart disease. They know that what they are doing is bad for them, but they keep doing it because it is comfortable, and because change is not comfortable.

Go and visit a grade school lunchroom sometime and see how many kids are eating their vegetables. I have three kids and I love the school lunchroom. I call it my favorite restaurant. People learn things young. Being around kids reminds me of this, and how important it is to break bad habits as quickly as possible. If you are doing the equivalent of “smoking cigarettes” and “eating cheeseburgers”, it is time to ask yourself why you continue to do what you know is unhealthy for your business. I will tell you the way Bob Newhart said in his popular comedy skit, “stop it!“ Just Stop It!

People Do Not Pay Attention

As I talked with Mike, we reminisced about stupid things we have witnessed on the Internet over the years. I was reminded of a particular sample of my company’s website design and search engine optimization services. The sample website was so appealing that we started having a flood of calls for the product. It was a designer bedding site, and people were calling to purchase designer bedding. We are an Internet services company … we don’t sell designer bedding! The number they were calling was only displayed at the very top of each page, or when a user would try to place an order. It was placed conspicuously in a notice stating clearly that the site was only a sample of our website design, search engine optimization, and ecommerce services, and that we do not sell bedding. It was in bright red and bold letters. We could not have made it any more clear, but people kept calling about that bedding for many years to come.

The point in this is that while marketing a product or service, you have to do the thinking for them. It is funny, but we also get a whole lot of similar calls for Ethicon surgical sutures and car dealerships.

Most People Don’t Know Their Shortcomings

Knowing your shortcomings is a good start to being more productive in business, but it is only a start. I know mine, and I am doing something about it. I will share it with you, but I want you to consider yours at the same time.

I stink at sales. Actually, I take that back. I am amazing at giving factual data of how I will increase a company’s profits, and I am even good at expressing the emotional benefits of what I do. I am so good at it that I should never, ever, in my lifetime, be allowed into a boardroom. I am that guy who will give it to them straight and without any apology. I say it how it is. I do not hold back. If I see incompetence, I am not shy to express it. People do not always like the truth. They like a soft-handed salesy approach that pats them on the bum and makes them feel all cozy and warm, like a baby in mother’s arms. That is not a service I provide. As I have often said, “I am not your mother!” When people don’t “get it” I am not a guy who will keep working on a sale. It is because I am pretty (ok, obsessively) selective about the clients I will work with. I mean, they are getting the big dollars out of the deal, so when they don’t “get it” I know that we are not a good match. OK, I said I am not a salesman … so get off my back about it! It is my shortcoming, and so I always seek sales reps who can explain what I do without wanting to choke somebody. There is not enough Valium to prevent a choking when somebody has a glazed over look after I give a presentation. I am making them money. They just have to pay me for it first, because it is far too easy for them to try and steal from me (like the story about Suture Express).

If you find that your shortcoming is in your marketing and you understand that exposure to thousands more targeted visitors to your website and better marketing talent will help, then ring me up. If you are looking for a pink pony ride to success or some fine designer bedding, then you were not paying attention. In that case, Call Mike!

11 Important Internet Marketing Laws

There are many legalities in doing business online. It shocks me just how many people are unaware of the laws they break online. I have spent well over a decade learning laws relating to the Internet. There are laws dealing with credit card handling; laws to address copyright; industry-specific laws for things like medical records, legal records, and etcetera; and of course, laws to deal with SPAM.

I believe it is time to consider a list of important Internet marketing laws. They may seem elementary, but I think these are still laws worth addressing. So here is the short list, but of course there are many more. I just want to start you off with eleven Internet marketing laws, and you can add your own comments.

Internet Marketing Law One: Typographical

If you think it has not already been done, you probably just made a typographical error. Google it again. Somebody else already does that.

Internet Marketing Law Two: Urgency

If you think it can be done better, hurry! There are many people who agree with you, and they are already working on it.

Internet Marketing Law Three: Correctness

If you think you have done everything flawlessly and nobody can fault it, blog it, Facebook it, and tweet it. You were probably not as correct as you expected.

Internet Marketing Law Four: Persecution

People will persecute you, but if you do not receive an occasional death threat or flame-letter, it just means you are not reaching enough people. You probably suck at Internet marketing. Give up now, before you anger me. You will not like me when I am angry.

Internet Marketing Law Five: Client Errors

Client errors only happen to new or inexperienced Internet marketing people. Fire them and start over with new ones (but give them my number).

Internet Marketing Law Six: Delegation

If you think somebody else can do it better than you, delegate it. Pay somebody else so you can get back to working on the things that delight your customers. This will save you a lot of headache and lost opportunities.

Internet Marketing Law Seven: Perfection

You are not perfect. Somebody can always do it better than you. This is the Internet for Pete’s sake. See Internet Marketing Law Six. You know what to do.

Internet Marketing Law Eight: Expenditures

Internet fame and fortune will not be yours for the taking with just a couple hours per day when you pay only $299 for the magical out-of-the-box online business. That dude is lying! If he was extremely convincing, it is because he is still really wanting to recoup the $299 that he spent on his magical box. Don’t you think that if it was true, corporations like Google, Microsoft, McDonald’s, WalMart, and Pepsi would have already purchased all of those magical boxes? Well, they didn’t, and that means the one holding the box is a sucker with a few hundred less buck to waste on their next blue sky failure.

Internet Marketing Law Nine: Success

There is no magical pink pony ride to success. Just ask somebody who has done it. Live with it. Success will not be as easy as the job you left. If it was easy, nobody would call it success. They would call it … hmmm … oh yes, they would call it average.

Internet Marketing Law Ten: Public Exposure

If you get really great at Internet marketing, the traditional sense of “public” can be a frightening place. Those people talk, think, look, and act different than you remembered. All that time basking in monitor-glow has made sunshine a creepy notion, and you forgot that offline cash registers actually still make sounds (so old-fashioned).

Internet Marketing Law Eleven: Time

If you are going to make it with Internet marketing, you had better stop wasting time on silly junk like this and get back to work. Just don’t forget to pass it along to all your friends so they don’t get too far ahead of you.

Topeka Kansas Car Dealer Social Media Marketing Case Study

Car dealers are infamous for their marketing short-sightedness, so they make a great social media example. New and used car sales organizations live or die in short bursts of business, and it creates huge anxiety for them – but this is not just about car dealers. This principle applies to many industries. I’m just using our auto-peddling worst nightmare as an example so we can all relate.

In the auto dealer scenario, as with many other retail industries, the inventory is often financed using a “floor plan”, and if the inventory is not selling, the bank will make it very uncomfortable for them. This creates a challenge that is not so unlike the urgency felt in any other businesses. The sales must keep coming, or somebody is going to need some creative answers.

It causes a lot of companies to focus more closely on an eight percent increase in new business and overlook the eighty percent increase they could achieve if they look ahead and give people reasons to buy from them.

Topeka, Kansas has fourteen pages of car dealers and related automotive ads in the telephone book Yellow Pages. I had to ask my wife if we have a telephone book, and I was delighted to find that we actually do. I do not know how many car dealers still advertise in the Topeka newspaper, because I do not subscribe. The last time I saw a newspaper, it was a lot thinner than it used to be. The auto industry was hit hard by the economy in the last few years, and car dealers sought a better way to reach their market, just like everybody else.

It is not surprising that there are at least half as many results for car dealers in Topeka, Kansas returned in a Google search than there are residents of Topeka. A car dealer without a website would be like a car dealer without cars for sale.

Everybody knows that the Internet is where people buy things, right? The automotive industry caught on, and all of the sudden the job of Internet marketing shifted from the part-time receptionist to the “Internet Sales Manager”. That is often the fancy title for the guy who fiddles with a computer all day and tries to sell cars online. He emails his buddies and asks them to come and test drive a car, just so he looks busier. He is afraid for his job, and it is really important to show the boss that the Internet is a good investment.

After a few more doughnuts, he will put the latest finance rates on Facebook. After lunch, he will plan to tell Twitter users how he can save them a ton of money if they get there for the big tent sale this weekend. The successful car dealers are on Facebook. At least that is what they said at the last Car Dealer Internet Sales Manager’s Convention. Wait, maybe it was LinkedIn … I forget. In any case, getting the latest advertised specials out to the people is of the highest importance, right?

This Marketing Style is Not Limited to Car Dealers

This mentality is not only about car dealers, so make no mistake. I am just using them as a fun example. If you read carefully and think about this, you can probably relate it to many other industries.

What drives me absolutely crazy is that I watch far too many companies treat their business like my example of the Internet Sales Manager urgently trying to get the boss off his back. They do all that they know to make their advertising visible and be sure that everybody knows their name when they are looking for a car.

Companies frantically try to shorten their sales funnel while the importance of brand recognition and brand loyalty lose ground to immediate needs.

You could blame the Internet Sales Manager, but much of his focus is imposed by managers above him, the general manager, or dealership owner. Dealers are car guys, not marketing guys, and not Web Guys. Under the pressure of a competitive market, they completely lose sight of what motivates people to buy things.

Following the car dealer theme, many companies will look at the Internet the way they look at the big inflatable gorilla and colorful balloons dealerships put out on Saturdays to make passing traffic do a double-take (and if they are lucky, crash their car right out front). These are all fine and dandy, but they lack the sustainable value of social media.

These are the companies you see with a Facebook Profile instead of a Facebook Page, think Digg refers to an arcade game by Namco, and never understood the reasons to blog.

These companies usually have about 90 friends on Facebook and perhaps 14 Twitter friends to tweet stuff to. They are so wrapped up with search engine optimization (SEO) that they never understood how SEO and social media are inextricably paired with the more challenging factors of understanding what their customers want, need, expect, deserve, and demand.

They neglect that social media makes SEO a whole lot easier and more effective. They do it the hard way and just know that with enough SEO, the Internet will deliver more hot leads and they will sell more cars – and it will, but it lacks forethought.

They try to learn from their peers who are making the same mistakes, and then wonder why it did not work – while overlooking what their customers are already trying to teach them.

Is Your “Car Dealership” Being Creative?

Thinking is often underrated and undervalued. Marketing takes a lot of effort, and the numbers matter. What you do with the numbers also matters. Instead of just looking forward to the next email blast or rewriting your h1 tags, it may be useful to think about a social media strategy.

Everybody is using tactics, but strategy takes real marketing talent, creativity, and looking beyond the next 30 days. It takes guts, and regardless what others tell you is an easy fix, guts are where success grows.

Consider your own examples in place of the car dealership. Have you thought about why people love their cars? Have you considered holding a poker run with your Facebook fans and friends? Have you thought how cool it would be to integrate Foursquare when you do a scavenger hunt with potential buyers? Have you ever thought of holding a ride-along with a race car driver at your local race track? Did you ever consider that you could build more incoming links if you were the first to craft a story about something important to your industry … important to the people who care about your industry? Did you ever think to monitor social media to see if somebody is talking about your dealership, your products, or your industry?

Do you ever wonder what happens if your competition gets it right first?

I started thinking about this after two different instances of friends in the automotive industry who told me of two different car dealerships in the Topeka area in need of a better marketing plan. I looked at their online efforts and found lack of strategy. It appeared that they approach their online efforts and offline efforts as two completely divergent markets, rather than integrating them. Although there were some pretty websites, they were hard to navigate and lacking a call to action. Worse yet, they display their companies about as interesting as a car salesman in a leisure suit rushing across the lot to shake my hand.

Maybe it is time for me to perform a social media and SEO case study on a Topeka, Kansas car dealer. I think it could be really interesting to share what would happen when one of them led the way. On the other hand, in Topeka, we have what I see as the worst stereotype of car dealers. I would probably do better to poke my eyes out with a Chevy bumper than try and explain something car dealers refuse to hear.

Save your dealership – stop acting like a car dealer!

To Car Dealers: Car dealers always express urgency to buy today, so let’s spin the table and see how urgent you are about increasing your car dealership’s profit using effective social media and SEO. Subscribe to my blog today and I’ll let you read it for $0 down and $0 per month.

UPDATE: I have a funny update to this blog post. Shortly after publishing this, I received a call from a Topeka area car dealer who was referred to my services. The man on the other end of the line wanted to hire me to actually work for and work at the dealership … selling cars. It seems that somebody bumped their head … really hard.

I told him what I do (marketing consulting), and he kind of had that “duh, I don’t understand” glazed over effect. Many people just don’t understand that they will not improve their dealership’s new and used car sales volume until they stop trying to sell cars the way their father, and his father sold cars.

The world has changed, and car dealers seem to think they can hold back the change. This is why so many of them are going out of business. They do not want good advice. They just want another person to explain how “right” they are. It is a sad loss for them.

Marketing Without a Budget: Guerrilla Marketing Tips

Juan Martin Diez: 18th Century Guerrilla

If you struggle to produce the money needed for marketing, you had better learn some guerrilla marketing, and fast! You should always assume that somebody else in your market segment has deeper pockets and the longer you wait the harder it will be to reach the customers. When marketing a business with a small marketing budget or no marketing budget at all, you can still improve your chances of success using free or very low cost guerrilla marketing.

How to Grow a Business Without a Marketing Budget

I do not want to let you down, but the truth is that it absolutely cannot be done. You will have to budget something, and if it is not money, it will be time … probably a lot of time. Be ready for that, and budget your marketing time. Set aside a scheduled time to learn more, do more, and earn more. This is your business we are talking about and if you have a family to feed, like I do, it really starts to seem worth it to make it a success. Budget your time well, because although you may think you are too busy to budget time for marketing, the truth may be that you are just busy with the wrong things. If you are marketing your business well, time in other areas will almost surely free up for you. While you are budgeting time, be sure to budget enough to finish reading this article. I have some guerrilla marketing tips for you.

Useful Guerrilla Marketing Tips

I am going to give you some free and effective guerrilla marketing tips that you can start using today. I will also welcome your thoughts and additions, but if I try to add more than a short list, I will be writing this all day. This is only intended to help prime you for the task of marketing your business.

Guerrilla Marketing Tip Number One: Get Uncomfortable

If you are sitting back in your easy chair feeling comfortable about your marketing, you are not ready for this. If you are marketing without a budget, and you are comfortable about your marketing, you are really not ready for this.

One of the first things I would suggest for anybody trying to grow a business is to get uncomfortable. The more uncomfortable you are, the more likely you are to take serious measures to do something about it. If you relax and think things are just fine, you are just asking for that comfortability to all slip away. I have been in business for over 20 years and I have seen the good times and the bad times. I remember joking with my wife while living in my ivory tower and having a whole lot more time and money than I ever thought I could want or need and saying “I’m tired of living like this.” I actually joked but also kind of meant it, because while earning more per year than an average family does in ten years can be fun and all, a fall can also happen a lot faster. I have seen it … the hard way. Never get too comfortable, and always find reasons that you are “tired of living like this.”

Guerrilla Marketing Tip Number Two: Find Success and Follow It

Find success and follow it! Look for what successful people have done and learn from their experiences. I am not saying to imitate their every move, but rather to learn what they know and find ways that it can be applied to your marketing efforts. Many successful people will blog about their experiences and are happy to share what is in their head. Read blogs until your eyes hurt! Although it may seem like a waste of time at first, look at it this way; if you want to know how to do something better, doesn’t it make sense to use what others have learned instead of trying to learn it all the hard way?

Do not believe everything you read, but choose carefully and read a lot. Pay attention! Pick out a handful of blogs and spend some time to do more than just scan and click. Your competition is scanning and clicking through a lot of information. You want to learn and improve your business profitability, so what you should know is that even a little of the right information is better than a lot of average information. Get involved and find information pertinent to your industry. Find information from marketers who know marketing. Find things that challenge convention, because conventional is what everybody else is doing. Here are some blogs to help you get started, and of course I should mention that I have a blog archive with many nice trinkets to share.

Don’t just sit there! Learn opinions from other readers and add your comments. Note that while you are commenting that there is a place to enter your web address URL and it will create a link back to your website. If you are active in blogs, those links can add up to a lot. It is also a great way to become familiar with other frequent readers or people who had a common interest. Reach out to them and find out what works for them. Also be sure to read “10 Really Good Reasons to Blog” … seriously, add it to your time budget and read it!

Guerrilla Marketing Tip Number Three: Look Where Your Market is Looking

Look where your market is looking. I want to be really clear on this when I say that your customers are using the Internet. I was recently visiting with an old client of mine who is in the railroad construction business. They came to me about a website several years back, because they knew that they were supposed to have a website. They did not really know why, and their biggest focused use of it was to find job applicants. Even today, they still find it hard to comprehend that the people out there who make decisions about who will build their railroad bridge or railroad extension are using the Internet. Think of it this way, if you were running this company, even if they are not using the Internet to search for where to buy a railroad bridge, you should be there to increase their awareness of you. The company spends virtually zero money or effort in marketing, yet they want more business. This is what happens when you stop saying “I’m tired of living like this.” The moral of the story: Don’t get railroaded by thinking that your customers don’t use the Internet. Unless your potential customers live in caves without computers and no cellular signal, they are using the Internet every day. Just because you do not sell the product online or receive immediate gratification does not mean you can slide by without it. Selling more of what you offer does not always mean you are pitching them your next deal. There is a reason that Mc Donalds runs ads that say “You deserve a break today” and not just “$.99 Big Macs for a limited time at participating locations.” Branding is important, and the company the potential purchaser has heard of will have the upper hand.

Guerrilla Marketing Tip Number Four: Guerrilla Marketing is a Stepping Stone

You should be aware of some basic assumptions about companies that try to perform marketing without a budget. You need to know this before you can overcome it. If your marketing budget is small, we can make a couple of accurate assumptions. Whether these assumptions are right or wrong, it is very likely how your prospective customers and your competition will perceive your business, so be aware of this. Here is the first assumption about marketing without a budget: If you do not have a marketing budget, it is pretty likely that you are broke. Successful companies that can afford marketing do not flinch at the idea of investing in growing their market share to squeeze you out of the picture. This brings me to the second assumption about marketing without a budget: Wouldn’t you, if you were them?

You could just try the old line that you don’t spend money on marketing because you are trying to keep your cost low. Sorry, anybody who has ever been in business will see right through that one. Let’s face it, your cost is lower when your company is productive and making money. Marketing does not create a net loss … it creates profit, money, business, customers, growth, market share … you know, all of those things you want more of. Marketing lowers your cost by making your business successful.

Guerrilla marketing is a good way to get started, but businesses that do not reinvest in professional marketing services will often fall into a wasteful trap that they are not able to get out of. Once you have seen the benefits of good guerrilla marketing, use it for professional marketing. You probably answered affirmatively when I asked “Wouldn’t you, if you were them?” Stop imagining that you are above this one very basic law of successful business: It takes money to make money. Remember that without experienced marketing talent, it will be much harder to get your hands on money. It is like a chicken and egg question, only worse: What came first, the money or the money? The more you invest, whether time or money, the more you will receive in return. If you use guerrilla marketing as a stepping stone to grow beyond your current constraints, you will then understand why you did all that reading i assigned you.

I will have some more tips for you soon, so budget your time and keep coming back.

Will Your Customers Wait for a Flat Tire?

Do your potential customers know that they need your product or service offering? You may be surprised to find that many marketing shortcoming are not only in lack of exposure, but also because potential customers failed to see a need … or enough need to do business with you. Maybe you have addressed this question before, but perhaps I can help you with a different spin.

Imagine First Generation Drivers

Back when cars first gained popularity as a mode of transportation, most people did not know much about them. The first generation drivers were pretty clueless about the new “horseless carriages”, but they sure were eager to learn. They had a lot of crashes back in those days. I can imagine why they crashed. Just picture the kids back then having to actually hand write their text messages on paper!

Try to imagine the days before anybody had a father to nag them about checking their tires. Cars need maintenance, but in the beginning, most people didn’t know anything at all about tire care. Drivers overlooked maintenance and had a lot of breakdowns. My father told of his first car, which was a Ford Model T Roadster. Stop right there, I am not all that old. My dad was about a hundred and twenty something when I was born. Anyway, he said it seemed like he blew a tire every time he turned a corner. This created a need for better tires. Not just a need for better tires, but also used tires, tire repair, tire changing, and of course some good tools for changing the tires. All of the sudden, there was an emerging market. It became a pretty huge market that made many people such as the Firestone family abundantly wealthy. Tires were expensive, and people tried to use them as long as they could. They would drive them until they blew out. It is why the term “tire kicking” is still used today. Back then, people would kick the tires because if the tires had been repaired, kicking them would help them to know if there was a “boot” in the tire. No, not the kind of boot on your foot, but a piece of rubber that was used inside the tire to repair it.

Now, back to the Firestone family, the Firestone’s did not get wealthy only because there was a market need. They helped people to understand their need, and they did this better than the rest of the tire companies who competed with them.

How Would You Market Tires?

When you imagine your market, try to think like the earliest tire companies. Pretend that you are the first company to try and explain to people about tires. What would you do, and what would you say? Would you wait until their tired blew out and they knew they had a need, or would you try to help them to be safer by knowing when their tires were getting too old? Would you teach them about tire pressures and how to make their tires last longer, or would you hope they wore them out sooner so you could sell more? TIP: Even tire companies selling the same tire but who help customers prolong their tire life have “better tires” because they last longer.

Think about how you would reach those early drivers. How would you let them know, not only that you exist, but how you would impress upon them that they need your tire store and not just the closest tire store to where their next tire blows out. How far would you reach to grow that market if the big obstacle was to help people understand that they are safer when you are their tire guy?

Exposure is a huge component of marketing, but never forget that there are already a lot of people who know about you, but do not realize how much they need you, or why you sell “better tires” than the others.

People Don’t Repair Good Tires

People do not repair good tires that hold air. This occurred to me as I consider the Internet marketplace. A lot of people who really need the marketing services which I provide just don’t know how much it can help or how bald their tires are. Do you need a better tire seller?