Are you being memorable? Do you recall a silly little man cruising the aisles of the grocery store nagging people to not squeeze the Charmin? His name was Mr. Whipple. OK, maybe that one is too old for you to remember, or you are not familiar with American pop culture. I remember it, and I’ll bet there are millions of others who do as well.
Maybe you remember Elvis Presley. Does he even need a last name? Can you remember what kind of outfits he wore? That’s right, he wore a lot of glittery white outfits and huge bell-bottom pants.
You don’t need a squillion dollars and a huge staff to be memorable. This is one of the beautiful things about the Internet. You just need some creativity and knowledge of spreading your message using search engine optimization and social media marketing. You don’t really even need these things, because they are available for hire!So, what is keeping you from making your brand more memorable? Are you afraid of shaking things up? Don’t worry. You don’t have to be outrageous, either. A consistent brand message that is all your own can still be memorable without being absurd or over-the-top.
Who Invented Business in Blue Jeans?
I guess I don’t really have the answer to this, but I retired my suits years before it became popular. It was not because I had a problem with the attire, but rather that it would often misrepresent my intentions. Many sales managers still believe that the “authority” of wearing a suit is important in instilling value to a product or service. It may strike some people as odd, but I have signed more million dollar deals in blue jeans than in a suit. I realized long ago that wearing a nice pair of blue jeans or casual slacks was more disarming. It made people more comfortable just seeing me being comfortable, and it even made me more memorable. If a client wanted to know that I am an authority, they could look out in the parking lot to see the motorcycle I rode in on that cost more than a house or two in most towns. It is far less assuming than a sharp suit, and better for conversation, too.
More memorable than anything else is that I would rather walk through spiderwebs and kiss a dog on the ass than to mislead people just to get what I want from them. If I don’t have what it is they need or want, I will be happy to help them find it, but I will not misrepresent something to make it fit. Honesty … now that is memorable!
What Will Make You Memorable?
Don’t be afraid to be a dubeshag. No, it is not what you think. “Dubeshag” is a nice word I made up a few months ago to describe people who can make their own waves instead of trying to surf everybody else’ wave. I guess the idea was memorable enough that it kind of caught on. Google now returns over 26,400 results for the word which had zero representation a few months ago. That is what I mean by being creative and memorable.
In short, I would suggest being creative. Think differently, because thinking just like everybody else is probably not your golden ticket. If you cannot think different from a crowd, hire somebody to do the thinking for you. Don’t be afraid to polarize your audience along the way, because you simply can’t make butter if you don’t stir the milk. Don't Be Afraid of Being a Dubeshag
What do you think? What will make you different from the millions of others out there in the vast Internet marketplace? Can you set yourself apart and do shit they will remember?
US Airways Consumer Scrutiny
I just read a blog article about a poor customer experience with US Airways. It got me to thinking about the ways we listen, and I think it could be described as two different types of ears.
Consumer Listening: Skeptical Ears
The first type of ears are those of a skeptical consumer. We have skeptical consumer listening skills which are pretty basic and instinctive. These are the ears we use to hear scandal and negativity. Most people have this set of ears cranked way up to hear anything they need to know as a consumer.
Consumer watchdogs are everywhere, and social media brings them out in a big way. In fact, it allows each and every one of us to be a consumer watchdog and to tell our story. Anybody with a bad experience can make a pretty loud sound using social media.
Consumer Listening: Marketing Ears
With a different set of ears we hear the marketing message of a company. We turn the sensitivity of those ears way down. These are the ears we use to hear all of the good things that a company does, and the reasons we should buy from them.
As a test of your ears, just consider it this way: Do you hear me better when I say that I want to provide you with my valuable SEO and social media marketing services (and I do), or when I warn you about ways you may be screwing up your SEO or social media marketing? You see! Your instinct is to hear what could hurt you, more than hearing things that can help you. This is why it takes so much more effort to spread a good marketing message than to spread a negative message about a company.
We have all heard that it takes many “rights” to correct a “wrong”, but what if you could turn the “wrong” into a “right” of sorts?
Turning Up the Marketing Ears
There are a lot of ways to turn up people’s marketing ears and help them to hear you. Ironically, it can sometimes come from whispering into their other set of ears … their skeptical ears. If you are running a business and somebody is talking about your brand, you should be listening to the negative and even using it to your advantage. I see it all the time that companies are either not paying attention, or they hear negativity about their brand but do not address it. They just hide their head in the sand like an ostrich and wait for things to blow over. What they often overlook is all the potential for benefit they may be missing. They see it only as damage, and often try to ignore it in hopes that it will go away. The truth is that it is not going away, and ignoring it only serves to cause a sense of passive aggression. It often makes people want to scream even louder about their distrust or discontentment.
US Airways Best and Worst Scenario
What if US Airways hears this message of discontent about their brand and ignores it? It means that they will further lose faith from this consumer, and also that of others he encounters … both online and offline. On the other hand, what if US Airways used it as an opportunity to regain his faith? What if they were able to improve his opinion of US Airways and even come to make him a fan of their company? Can you imagine the value of turning it completely around and showing a disgruntled consumer that you really do want to make them a happy customer?
I suspect that the disgruntled US Airways customer, Jeff Gibbard will soon have answers to whether US Airways is listening. In the meantime some skeptical consumer ears are perked, and just waiting for US Airways to whisper.
Update: 14 June at 7:30 p.m. USA Central TimeAmerica West is Listening
I would like to add that America West Airlines, which is the same company as US Airways (they merged in 2005) has been here and did nothing! They gave no reply, and made no attempt to apologize to Jeff Gibbard or even give an excuse.
Here is a screen capture from my visitor log which clearly shows that this article is visible, even to the noisy airline industry.
Don't Imitate Success, Create It!Trend, fad, popular, meme, hot, new, fashionable … word it however you like. Everybody wants that piece of whatever it is that works in marketing today. Companies and individuals frantically try to be on the leading edge of a wave that promises to be the “next big thing” that will bring them success. They hear how well it worked for this company or that company, and then make carefully calculated efforts to imitate that success. Perhaps they always heard it is best to imitate success, but on the flip-side of that coin is the far more likely outcome of imitating failure. I call it “imitation marketing” when people strive to imitate success, and it comes with a good side and a bad side.
Anybody who has used popular social media sites like Twitter, Facebook, and the rest, has surely watched the imitation that happens every day. Somebody tweets, facebooks, or blogs about something “hot” and all of the sudden every other blogger scurries to their keyboard to blog about the same thing. If you catch on with things that are “hot” in a market, you have a greater chance of catching your 15 minutes of fame that was promised. Let’s face it, a lot of what we see each day on the internet is just the same thing, regurgitated with an alternate slant, and worded slightly different. If you look at any industry, you can see all the competitors mocking each other while only a few really stand out. Is that imitation really going to produce the results they are seeking? The odds are against it. There is a near infinitely greater chance of wasting time, energy, and money!
The Imitation Marketing Monster Eats Its Young
In this Internet age of vast information and lightening fast social media reach, we have collectively created a monster of sorts. What many people do not understand is that it is a monster that eats its young and as the cycle goes on, it eats itself.
Along with economic insecurity over the past couple years, it has become easy for people to believe they can save money by handling their own marketing. The Internet is the obvious place for this to happen, because it is easy. Anybody can put their name out there on the Internet and cross their fingers. The craze for do-it-yourself marketing on the Internet has created “marketers” out of about every living being that has a pulse, and a mouse to click with. Standing out from the crowd will take something unique, and not just “imitation marketing”. If you are up to the task, I am here to try and help you with my experience.
Whether you like this or not, you are right there in the thick of it. There is no other reason for you to read my blog than to try and know a better way to market what you offer and to become more profitable. Face it, you are here because you want more money, and you think you may pick up a tip to make that happen faster and cheaper than your competition. It is either that, or you have it in the back of your mind that you may pick up the phone and hire me to produce and implement a plan for your marketing … but that is only a tiny fraction of the people reading this. I am here to try and help you in either case, because it is what I do. I want to see you be successful.
Pay attention as I give you a surfing analogy: The waves of popular methods of Internet marketing exposure come a lot faster than ever before. By the time you see the wave, your window of opportunity to surf it to the beach has already closed. The riders of that wave were on it way out at sea, and it is moving far too fast to jump on now. If you want to surf in today’s marketing ocean, you are better off making some waves of your own.
I do not want to discourage you, and if I do, I will make it up to you with some encouragement. I am going to tell you what you are up against in your marketing, in order that you can prepare for the challenge.
Meeting the Creative Marketing Challenge
I just have to share a piece of reality in order to emphasize my point. Most of my readers are still swimming along in the vast open water and trying to stay afloat by imitating success. What they seldom realize is that by doing so they carry a higher risk of failure than hiring it out to experienced people like myself who do this all day long … for decades. They will soak up every bit of useful knowledge the vast Internet has to offer, and then try to create something more inspired and genius than all of the trained marketers who have facts, figures, creativity, and experience on their side.
Just as a simple example, consider how creative you are feeling today. Do you have it in you to write three, four, or five blog articles and marketing copy to promote your brand … or even one article? Do you have it in you to be sure what you produce is in front of hundreds of thousands of people … or even a thousand people? The right people? Can you write three books in three months (and actually have them sell) … or even one book? Can you write something and be assured that it will be listed within the top five results for the keywords you targeted less than ten minutes after you publish it … top 2,000 results? Do you have these things on your side? Well, I do, and there are others out there like me. That is what you are up against. When you get busy with your marketing, be aware that a lot of us make it a full time job, and some of us are damn good at what we do. To get ahead, you will have to be damn better.
The rampant drive for do-it-yourself marketing is one of those crazes that, like all other fads, has seen its time and is a wave that already crashed on the beach. It was a great idea, but when you are one of millions of people attempting to be the loudest, smartest, and overall best at what you do, your voice is squelched by the static. So, is there a fix? Yes! This is where I make it up to you if I discouraged you.
Stop Seeking Marketing Waves and Start Making your Own
Stop doing what they are doing. Stop trying to play follow the leader. Do something genius. If you spend your time making more waves and less time trying to catch one that is over your head, you have a lot better chance of surfing all the way to the beach. It may be easy to look at successful marketing and say “I can do that, too” but the odds are overwhelmingly against you. We trained and experienced marketers stacked the cards a long time ago as we earned our battle scars. We have been there, and we have done that. There are a lot of guys like me who spent 100 hours per week for years of our lives studying, practicing, learning, and tapping into every resource available to crush the competition of our clients. There is simply no way to beat us at our own game, so instead, you must create your own rules. Make your own waves. If you want to do it yourself, do not even try to do what everybody else is doing. You do not have the same resources as the competition, so don’t try to market as if you do. Take a serious inventory of your strategy and what resources you have at your disposal to implement that strategy. Stop trying to figure out how to do what the others are doing and get serious about what makes you different and better.
Tips for Overcoming Imitation Marketing
Try sitting in a quiet and dark room for an hour and think about what makes you different. Bring a voice recorder to take notes. Repeat this as often as you can. Read more books, blogs, and do everything you can to exercise your brain. The more you use it the more creative you will become. Read my blog. It really has a lot of great brain food to boost up your creativity. Start blogging! Read these really good reasons to blog and also read about how blogging improves intelligence. Seriously … go do it and stop trying to make excuses. This is for your benefit, after all. This is intended to help you increase your marketing talent.
Get really serious about what you are doing and stop letting yourself become comfortable. If you are going up against professional marketers, you are going to have to get serious with your marketing creativity, and it just doesn’t come naturally … it takes a lot of hard work. I get paid to make my clients successful, and if you want a piece of any market I am in, you had better brew another pot of coffee and plan to stay up all night.
Go sit in that quiet place and think really hard about how you are going to do something that nobody else is doing, and start figuring out how to make some waves. If you are not up to it, you should start getting settled with the lackluster results of “imitation marketing”, and be ready to take some heavy risks of failure. My hope for you is that you will try harder than ever, and take some of my tips. Otherwise, hire me to do the work for you and go get some rest … this marketing stuff is exhausting!
Facebook Profiles Are For PeopleI guess it should not shock me to see the many Facebook profiles with a company logo or even a company name instead of a person. It seems that a lot of people simply do not realize the difference between a Facebook Profile and a Facebook Page. I will break this down really simple for anybody who is confused.
Facebook profiles are for people, and not businesses. Facebook will delete your account for using a profile for a business. They may not catch each one, but I have seen it happen, and there are a lot of people out there who will report businesses using Facebook Profiles for business. It is written clearly in the Facebook rules as follows: “You will not use your personal profile for your own commercial gain”.
Facebook Pages are for business, and include features that are better suited for a company seeking to do business on Facebook. They are easy to create, and may save you from a deleted account. Go and check it out for yourself. Here is the link to create a Facebook Page.
The Receptionist and Facebook Marketing Expert
In this age of social media frenzy, a lot of people are scurrying to find the next silver bullet that will assure them the highest level of exposure at the very lowest cost. Small businesses are trying to turn receptionists into marketers and SEO (search engine optimization) experts. The cost of this can often mean utter failure, embarrassment, and even banning from the world’s favorite social network.
I see a lot of businesses using Facebook Profiles and it stuns me every time that they actually think it is fine to do so and that it is normal for potential customers to have to send a “Friend Request” in order to communicate with them on Facebook. Really, doesn’t that seem like an obstacle? Wouldn’t it make more sense that people can freely choose to communicate and see what a business has to say?
Facebook Pages and Other Facebook Business Tools
Facebook provides a lot of useful tools for those people who choose to use the Facebook service and Facebook Pages properly. There are many possibilities to integrate Facebook Pages and other Facebook business tools with your business website. For example, below is a Facebook “Like Box” including a stream of recent activity on my newest Facebook page. It allows people to “Like” my new Facebook Page from right here on my blog, without even having to leave and go to Facebook.
Just one more thing! Did you “Like” my newest Facebook Page yet? I plan to share some things and have some discussions there which will not be here on my blog. Go ahead … I made it easy for you! See below!
The Internet has created a lot of change in culture around the world. It is not true for everybody, but on a large scale, globalization and greater awareness of the world is a reality. People learned more about the other side of this planet in the past decade than in all those thousands of years prior to the Internet. We have embraced other cultures that we were not previously aware of, and we have blended into a larger culture … the Internet culture. The Internet truly has been instrumental in creating the more global society we know today.
I am an American. I live within about an hour drive from the geographical center of the continental United States. I am about as far away from another country as you can be while within the USA boundaries. At the same time, I would estimate that I have more experience in dealings outside of the USA than 99.9 percent of United States citizens. Much of that is due to the Internet, but not entirely. I have traveled extensively, and I have spent time in many other countries. I have done business in countries all around the world, and learned a lot of interesting things about many cultures. I guess you may call me “worldly” based on my experiences, but I have learned more about people and cultures by using the Internet than in my travels. I should perhaps also add that it has provided me with a unique view on Americans and American Work Ethic vs. Globalization.
The Lazy Internet Culture and Internet Marketing
It seems that the Internet has a downside. Actually, the Internet has a few downsides, but I want to address a particular one. I want to address the culture of laziness that the Internet has made widely available. It is a lazy culture of believing that the Internet will fix everything, and that it is a simple place to earn a living. After all, who wouldn’t love to sit back and watch money flow in all night and day for doing nothing, and risking nothing? That is how the Internet is viewed by a frighteningly large number of people.
This really is a problem, and it really does have an affect on your business future! It has an affect on how people view their jobs, and it creates a laziness with a backlash that we cannot even quantify as of yet.
A Story of Our Internet Culture
I received a call a couple days ago that sincerely troubled me. I actually get a lot of calls like this, but I will share this particular one with you. The woman on the other end of the line asked me “how much does a website cost?” I have been answering this question for over a decade, but the absurdity is getting worse. The woman wanted to know what it would cost her to get what she wants. I needed more information, because after all, websites are not created equally … not even close. An ecommerce website with seven digits of monthly traffic will not cost the same as a novice site invisible to Google by the kid who just took his first high school computing class. If you really want to know how much a successful website will cost, without any clue about how it will succeed, my easy answer is “fifty-two squillion dollars and thirty four cents” (plus a fresh pot of coffee and a carton of cigarettes). Read “How Much does a Website Cost?” if you want a more defined look at the variables involved.
I asked her what kind of website she needs, what she will be offering, and what her goals are. She told me that she wanted to sell travel, and she wanted to earn between $1,000-$2,000 per month. Please note that I don’t market for hobbies … I market for businesses. This was clearly not a client that I would accept, but I wanted to help her with some guidance anyway. She seemed really earnest in wanting to do something, but she was extremely confused. So, we talked for a bit. I did not charge her a penny.
I came to discover that she did not yet have a service to offer. She was looking into an opportunity to sell a travel service. The company she had been considering offered a package for $399 with a website and everything she would require to make the money she needed and wanted. She was actually coming to me for comparison shopping. She thought maybe I could offer something for less than $399 that would earn her $1,000-$2000 per month. (Note: I do not deal in hundreds.) She really felt interested in the opportunity the company offered. I did not want to hurt her hopes, but I was just dying to know how she thought she would stand out beyond 672 million other results in a Google search for travel, with a budget under $400. I wanted to know her angle. I also really had to know whether she had heard of Travelocity, Expedia, Orbitz, Priceline, Hotels.com, or the others. I wanted to hear how she planned to get her piece of that market without any sense of a marketing budget, and without any travel industry experience. Don’t judge me just yet. I was nice about each of my questions … I was sincerely nice.
All of the sudden, the topic changed. When I asked about how she would target her audience for selling travel, she was at a loss. I guess she got a bit scared when she realized it would be kind of hard to earn a living selling travel to her friends and family. Then she wanted to know about marketing her line of perfume. No, not just perfume, but wedding perfume. Wow, this was a big shift from travel. She wants to market a very targeted perfume, specifically for a Christian woman on her wedding day. Really, she had a good case for it, too. The story was complete with things a nun had taught her as a young lady. She is ready for targeted marketing. Well, except for the fact that the target is like shooting a pea with a spitball at 100 kilometers.
Please see my point here. I hear a lot of stories about the next fantastic idea every day. Sometimes it is a new idea, and sometimes it is a person who just wants a piece of an existing market. Many times, it is just somebody looking for a way to get out of a job or to increase their lot in life, without any focus whatsoever. In nearly every instance, it is a person or corporation who thinks they have what it takes to be a success. They think this right up to the point of going broke trying to prove it. Sometimes they get lucky and find somebody who will tell them the truth before they waste a bunch of time and money. It is the lucky ones who find somebody to be honest and let them know it will not be as easy as the advertisement they just read about the Internet being their new savior.
I am usually pretty abrupt about things like this by giving an Internet marketing reality check. I felt really kind toward this woman. I guess I just needed to know more about her hopes, and I wanted to try my best to understand the mentality of people and what they respond to. I wanted to have a feel for people again … real people … like the ones struggling with hopes that they secretly believe are foolish but really want to hold onto. I wanted to feel somebody’s hopes, without just immediately crushing them with the truth. I wanted to let her down softly and not just be the everyday brutally honest Murnahan.
Three Lazy Internet Marketing Categories
I want to offer my views of three very sad categories of people I find in my career in Internet marketing. These three lazy categories of people that the Internet culture has created are as follows:
Type One: They heard the Internet is a great place to earn more money. This is a common message delivered by people trying to rip somebody off. It is so common that I would categorize it as the most destructive factor of the Internet. The majority of Internet users falling into this trap do not understand business, marketing, or even conceptualize earning a lot of money. They just know that they hear a whole lot of talk about making a ton of money, and websites … and there was something else. All they really heard was “money” and “website”. The rest was just filed off as something they did not need to know. They deeply believe that there actually is a quick and easy road to riches, and they just have to keep looking under every rock until they find it. There is a big belief that “somebody is getting rich the easy way, and it may as well be me.” What these sad folks will never grasp is that if anybody is getting rich easy, it is the one who sold you that delusion. The truth is that they are usually not worth the paper they are printed on.
Type Two: They already tried to use the Internet for a business, and it failed. This usually happens when somebody fails to implement due diligence. They did everything they heard would work, and they still failed miserably. Their business did not grow, and they lost every penny they spent. This is a sad category to me, because it is the kind I may have actually been able to help if they came to me earlier. There really is a huge marketplace on the Internet. Success is attainable if you have a business with a really good Internet marketing plan. If you are in this category, I wish you the best. If you ever want to try to do it better than before, I will be delighted to visit with you about a solid marketing plan with real numbers.
Type Three: They keep hearing about the Internet and are curious, but they are paralyzed by fears. They do not want to make the wrong decisions, so they make no decisions at all. They do what is comfortable, and they are afraid to push the marketing go button.
How Can I Call Internet Marketing Culture Lazy?
People who have followed my blog or my career for a while realize that I have been very successful in my line of work. Many also realize that I took it on the chin for the small guys about two years ago. I took some big losses in 2009 by standing up for people like this. It caused a loss to my annual income of more than an average twenty Americans earn per year, and postponed a planned 2012 retirement. That happened when huge corporate suppliers and clients alike started laying people off and ceasing services that I sold to my clients. I was a stand-up guy when they needed a stand-up guy. I feel mostly good about my decisions, and never regret holding integrity above profits.
I have always had a bit larger view of the Internet than average, because I provide the services that a lot of Internet service providers sell to their customers. I was not a bastard when I perhaps should have been a bastard the most. When I talked to the woman in the conversation above, I wanted to get back to understanding these people who have hopes without common sense getting in the way. After all, I created a massively successful Internet business back in 2000 with that same positive spirit. Fortunately, I also owned a 13 year old marketing company at the time.
There has been a lot of change in the world since I started my wholesale Internet services company. It was not easy then, and it is even harder to get a good foothold now. The opportunity is greater than ever, but it is incredibly irresponsible to start a new business with no budget, no marketing plan, and nothing but a huge set of blinders on to keep you from seeing anything but a carrot of hope in the distance. Success does not work that way.
What will make you different? I have an idea! Try some marketing talent. If you don’t have marketing talent, you better have money to hire it out.
A Positive Note About Internet Marketing Laziness
I want to leave you with a positive thought about the laziness and easy-money attitudes about Internet marketing. I have been in this industry long enough to see a lot, and I have had a lot of success at it. I have also worked very hard for it. If it helps you to feel any better at all, I will show you three little kids who will never in my lifetime be allowed to think the Internet is an easy place to earn money. These are my children, and I love them too much to destroy them with such nonsense.
