seo Archives - Page 7 of 27 by Mark Murnahan

Ray Skillman, Indianapolis Car Dealer Review: Bad Social Media and SEO

If you are marketing something online, give me a moment to show you how to screw it all up. Since I know a lot of people shudder at all the sacrifices associated with marketing done well, I want to show you an example of how badly it can go wrong if you succumb to being shortsighted and misinformed.

This exemplifies so much of what is wrong with today’s Internet, and why Google keeps splitting skulls on worthless website owners. It shows a downward spiral of desperation of a car dealer, and a trend that is so widely followed in other businesses that it relieves me of wondering why companies suffer from dwindling market share.

This really should open your eyes if you are trying to take the quick and easy road to your SEO (search engine optimization) and social media marketing. If this example does not show the pitfalls of shortcuts and the benefits of playing by the rules, nothing will. I know that you will probably not finish reading this, but then, that is exactly the problem … shortcuts are popular. I made an audio version, in case that will help.

In this case, it involves a car dealership in Indianapolis, Indiana that operates by the name Ray Skillman. For all I know, this fella may be a delightful car dealer. He may even be the kind of guy I would personally like, enough to buy a whole fleet of cars. In fact, his story sounds really great, but it seems that this guy has a reckless streak of delegating his business future.

On the surface, it appears that whomever is making their marketing decisions has chosen to believe an “easy money” approach to SEO and social media, or otherwise perhaps just wants to damage the company deliberately. My guess is that they simply believed a good pitch of SEO lies from a bad search engine optimizer, instead of using diligence. I could make guesses all day long, but I want you to give you what I know about the Ray Skillman auto dealerships, and help you to figure this one out.

I previously wrote about the high level of absurdity of car dealers using social media, and it really is a worthwhile read. This Ray Skillman Auto Group seems to be trying to set the bar at an all new low. Low enough that it seems they are quickly dropping off the net, despite all of their frantic actions.

Ray Skillman Dropping Off the ‘Net?

Based on statistical data, it appears that Ray Skillman Auto Group has messed up bad enough to get virtually slaughtered online. It was bad enough for it to hit my RADAR, and it gave me adequate material to send a warning slap. I will tell you why, but better yet, I will tell you just how badly they are ripping themselves a virtual new orifice when it comes to website traffic, and future search engine rankings. It will be even more obvious as they endure the effects of Google’s Farmer Update of late February 2011, just in time for the car industry’s busy spring and summer sales seasons. Google’s “Farmer Update” was designed to wipe out website farms, and this one will probably yield some pretty bad crops from Google.

Before I show you the company’s new orifice, let me explain that they seem to actually want to reach the auto buying market of the Indianapolis area. Although they are very misguided, I think they comprehend the importance of the Internet for their business, just like you. In fact, it only took me a moment to find that they have a unique domain name for each of the entities as follows:

Ray Skillman Auto Group
Ray Skillman Ford
Ray Skillman Chevrolet
Ray Skillman Buick
Ray Skillman Northeast Buick GMC
Ray Skillman Buick GMC
Ray Skillman GMC
Ray Skillman Classic Cars
Ray Skillman Collision Center
Ray Skillman Hyundai
Ray Skillman Southside Hyundai
Ray Skillman Hyundai West
Ray Skillman Kia
Ray Skillman Auto Center
Ray Skillman Shadeland
Ray Skillman Kia West
Ray Skillman Mazda
Ray Skillman Northeast Mazda
Ray Skillman Mazda West
Ray Skillman Mitsubishi
Ray Skillman Suzuki
Ray Skillman Buy Here Pay Here

Is Ray Skillman Playing Too Much Defensive SEO?

I understand the importance of “defensive SEO”. Heck, my examples in this area are the subject of case studies. Ranking for your own brand name, in multiplicity, is important. Nobody wants to become a “Suture Express” case (yeah, Google it if you are not sure what I mean). The problem here is that it seems they are using frantic tactics for defense, and abysmal strategy.

There is little or no tangible value for the consumer being expressed in their visible efforts. Even their “Happy St. Patrick’s Day” update to the 55 fans of their Facebook page was just another sales pitch to chime in with “It’s going to be a beautiful day… a perfect day to come out and look around!” They should really take the time to read this article about Facebook marketing titled “Facebook Marketing: Pages, Customer Modeling, Promoting, and Awesomeness“. Their Twitter usage is just as bad, too. They are still trying to use interruption marketing rather than building equity in social media.

So, Skillman, do you want me to have a happy holiday, or do you want me to come out and have a crappy time with a pushy car salesman? Don’t tell me your salesmen are not pushy, either. When I get spammed by you from The Philippines, a logical assumption is that it is in your company culture.

Skillman Auto Group and The Philippines?

My introduction to Skillman was in a spammy comment on my blog. The comment originated in Makati, The Philippines.

The commenter whipped out a blurb of horrible English to tout the value of social media for car dealers. They claimed to have shopped at a dealership in Indianapolis, Indiana, so I thought that was a kind of long trip from Makati, The Philippines just to buy a car.

Not only did they shop for a car thousands of miles away, they used a URL from Ray Skillman’s website as their own URL in the commenter profile. They must be a big fan, right? Otherwise, the comment seems a bit fishy? Well, I guess maybe they swam from The Philippines to go car shopping and they picked up a little fishiness along the way.

Sure enough, I was right … that is a really long trip! Check it out on Google Maps and see for yourself.

View Larger Map

Look, if this guy is pulling in customers from clear across the Pacific Ocean to buy a car, and use his website address when they comment on blog articles about auto dealer social media marketing, more power to him. According to what I see from his dwindling SEO and social media results, this is not likely the case. Instead, it looks like a cheap and easy way to get penalized by Google and other search engines, and to annoy people with more spam (as if we don’t already have enough). Let’s also not forget that a blog is social media, and social media is often very unkind to spammers.

Here is a quote from Google Webmaster Central about using comment spam as part of a strategy. Yes, this is actually in Google’s words:

“Comment spammers are often trying to improve their site’s organic search ranking by creating dubious inbound links to their site. Google has an understanding of the link graph of the web, and has algorithmic ways of discovering those alterations and tackling them.”

Here is a link to the full article: “Hard facts about comment spam”

As long as Skillman is actively offending people with their social media efforts with pitchy crap and spamming blog comments, there is no wonder why they are so busy playing defense with their SEO efforts.

Ray Skillman Auto Dealership Websites Sinking in The Pacific

Let me share what I discovered when I looked at just a couple of third-party resources for Ray Skillman’s dealership websites. I will show you results from Alexa.com and WebsiteGrader.com. I chose these, because they are well known measures of websites, and they are easy for people to understand the results.

What Does Alexa.com Say About Ray Skillman Dealerships?

Alexa ranks websites according to their known popularity, and the smaller the number, the better. Google is number one, Facebook is number two, YouTube is number three, aWebGuy.com is somewhere in the 130,000’s (still top 0.45% most trafficked), and etcetera. Alexa is not perfect, but it is pretty compelling when you see multiple of Skillman’s websites dropping in ranking by a million points or more over the past 30 days, and seven of them disappearing completely. This is a bad sign of doing something seriously wrong.

I took an average from 22 of Ray Skillman Auto Group websites and here is what I found:

90 Day Average of Ranked Domains:
9,498,928 average across 16 domains (the rest were not measurable). The best rank was 1,477,739 and the worst rank was 11,867,267

30 Day Average of Ranked Domains:
8,491,088 average across 11 domains (half were not measurable). The best rank was 2,766,597 and the worst rank was 21,187,719

So, are they moving up or down? If you look again, you can see that on a 30 day basis, even their best individual ranking was worse by 1,288,858. Worse than that is the disappearing act of seven more domains. Yes, there were seven of them which dropped completely off the RADAR!

I’d call it a game and throw in the towel before I threw another single dollar at the horrific tactics and utter lack of strategy that the SEO working for Ray Skillman Auto Group is using. My experience says that it will cost them many times whatever they are paying the search engine optimizer.

What Does Website Grader Say About Ray Skillman?

Website Grader uses information about the website to assign a numeric grade. It is explained on their website as follows: “The algorithm uses a proprietary blend of over 50 different variables, including search engine data , website structure, approximate traffic, site performance, and others.”

For the Ray Skillman Auto Group websites that I checked on Website Grader, the results did not look so good. Of course, I am a master of understatement. Fine, it looked like a murder scene, OK? Here is what I found from the websites:

Highest Grade: 86

Lowest Grade: 21

Average Grade: 64.6

The results are not just bad, but it shows a huge shortcut from trying to do things well. A website should be ready before it is ever even marketed … even in spam. For comparison purpose, and of course never to brag, this blog has a ranking of 99.8.

Ray Skillman Can Still Win!

With all of these business entities operating under the Ray Skillman Auto Group umbrella, just consider this: If they could increase their profit from SEO and social media marketing by just $1,000 per company, per month, it would add up to $252,000 per year. Even with a miserably low goal like that, they could expect a much greater increase in following years. That $252,000 per year could help them to afford a good SEO strategy, and improved social media marketing reach and response rate.

The trouble seems to be that they may not yet realize that a higher return on investment requires a responsible investment, first.

That, my friends, shows the difference between doing something, and doing something well. Rip me a new one if you like. My ears are wide open.

One more thing! Don’t take this wrong, because I love cars. I love them enough to drive them at over 200 miles per hour, race them at tracks all across the USA, and slap those who abuse them with terrible marketing shortsightedness.

Here are some other automotive-related articles from my petroleum-guzzling marketing head:

Photo Credits:
Bent screw by stevendepolo via Flickr
Screws by aussiegall via Flickr
Xray photo by Laurel Fan via Flickr

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SEO and Social Media Reward: $5,000 for Introduction

Updated 13 June 2011 — This offer is re-opened through 30 June 2011.

I am going to give you an opportunity to pick up $5,000 just for making a simple introduction. This is not a hoax, and I really will put $5,000 in your sweaty palms for introducing me to “the right one”.

Great weather is coming, and I am pretty sure that most people can find a way to spend a surplus of $5,000 this spring. Cruise ships, sandy beaches, mortgage payments, utility bills, and many other amazing delights are right around the corner.

I hope that $5,000 will be worth a few minutes of your time to rack your brain, peel through your list of contacts, and think hard about whether you know this person I am seeking. Mostly, I hope that you will do it because I am a good fit for that acquaintance of yours, and because we deserve to meet each other.

So that you can have a better idea of who you are introducing, I offer you a link for more information about me, but you can come back to that part.

First, I will briefly explain why I am making this offer, what I offer, and who I am looking for. If you just want to skip to the details, click here.

I just reviewed the response to an engagement letter I sent out a couple days ago, and I almost wet myself with laughter and dismay all at once. I send out what seems like a squillion responses to companies that contact me hoping to benefit from my work, but this one was different. It was for a company that was referred to my services by somebody who was referred to my services. Somewhere along the line, it seems that I have picked up a reputation for what I do. This still does not mean that everybody I meet has a brain in their head, a dollar in their bank, or a sincere desire to improve their business.

As I have seen many times before, the recipient of my engagement letter hit me back with something resembling “Duh, wut duh ya mean … ya want us tuh pay fur it?” This was not their exact words, but that was my interpretation. To say the least, I am not very tolerant of cheapskates, or people who talk about action more than actually taking action.

It was after this response that I seriously realized that I had hit the wall at the end of my patience for dealing with this equivalent of The Abominable Snowman on Looney Tunes (video reference). As a husband and father of three, I am all grown up and reasonably mature, but if I must tolerate another of these abominable snowmen who insist I am a rabbit, I will likely use much stronger language than good old Daffy Duck.

Yes, I am a snarky guy, and I prefer to send a good booger from your nose to your computer screen than to make this sound too serious. After all, I am trying to put 5,000 bucks in your pocket, and that should be fun!

In this case, I am going to spell something out in sobering terms. I love the work I do. I help companies to be successful with their online marketing. It is an awesome feeling to see companies succeed. However, I must say this in true Murnahan fashion: “Business is great if not for all the damn customers.” Is that crazy? Perhaps, but it is very true. I am inundated by requests each day to offer my services to build an uncommitted company’s success for a fraction of what my work is worth.

The size of the company doesn’t matter. Building bigger and more profitable companies is my job. Even a small company with a focused desire for business growth can be extremely successful with a good strategy and a decisive marketing approach.

I broke my magic wand a long time ago. So, these days I build companies with other tools like market research, strategy, customer modeling, and well-crafted ideas to help companies look, smell, and feel like sex, bacon, and other things people crave. Yes, you read that correctly. In layman’s terms, my job is to make companies more like sex and bacon. You know what I mean, the things that people like.

That is how companies become popular. It improves their search engine rankings because all of the sudden the whole world wants to link to their website. Understanding their best value proposition and knowing the customers who want their “sex and bacon” improves their social media reach, and response rates. When it all comes together, it makes a lot of other great things happen for a company, including much higher profit.

Seeking a Frog Hair in a Fiberglass Factory

Although I am a very experienced and creative marketing guy, finding the best clients is like searching for a frog hair in a fiberglass factory. I sort through a lot of people rubbing their lamp and hoping for a genie, but a much smaller number of people are ready and able to put a signed check in my hand. They still want their fill of that sexy bacony stuff that comes when I rub a couple brain cells together, but that comes with money.

I have said it many times, and even blogged that “When I go to hell, they will have me selling SEO“. I say that, because I simply do not enjoy the selling process. Sure, you can search Google for How to Sell SEO and find me right up top, but the truth is that I love the work, and not the selling. This is why I am seeking an ongoing project, rather than the short-sighted marketing that many people ask for.

To make this fun for both of us, I am offering you a $5,000 reward to help me find that one special “frog hair in the fiberglass factory”. I want the one who wants the benefits that a great SEO and social media marketing guy can provide.

Claim Your $5,000 Social Media Reward!

The details are easy: If you introduce me to my special someone who is ready to take their marketing to a new level of success with a minimum six month engagement of my SEO and social media marketing services, you get the money.

This could be either contract work, or in-house, working directly for the company. You can introduce me by email, telephone, blog about it, tweet about it, direct them to my resume, or whatever you like. You only have to be the one who brings us together, and the money is yours. I just need to know that you are the actual person who introduced us, so I welcome you to contact me.

When do you get the money? I am sure you were thinking that, right? I will pay the $5,000 reward within ten days of my acceptance of a paid contract, or within 30 days of joining with a company full-time.

This is a limited offer! This is limited to just one … my special one. I don’t take on a lot of clients, and if somebody wants me enough to make me their Marketing Director, that is clearly a one-time offer. I am also limiting it in time, so stop dilly-dallying and claim your five grand!

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Why Do You Want to Become an SEO and Social Media Expert?

If I had an ounce of sand for every request I have received to help somebody become an SEO and Social Media Expert I could retire on my own private beach in a magnificent sandcastle.

As I consider all of the hype associated with SEO and social media marketing, I guess I can understand why so many people are attracted to the industry. The problem I see is that the hype has become far too believable, while reality and common sense have been left to rot.

I love to help people with their learning, and I take a lot of care to do it well. I will never intentionally lead you wrong, but in order to keep being helpful, it is important to understand people’s motivations. I will share some of my observations with you, and I would like your input as well.

My editor, Peggy, has already called this a “rant”, but it is a rant which I believe can be useful, or at least entertaining. I told Peggy this is something I think some people need to hear, and take seriously to heart as they consider their motivations for learning about SEO and social media.

I don’t want to be cruel, because I know that many fine people read my work to learn, and to pick up new ideas. The only cruelty here will come from within, if you find that you are doing things for the wrong motivations. Sometimes, my voice of reason must come out, and I have to be cruel to be kind. I want to understand my readers’ motivations better. Perhaps if I help you to reflect upon your own motivations, it will help us both.

Below are some observations that I find common among people seeking to learn SEO and social media marketing. I am absolutely not categorizing everybody, and I would not begin to tell you that you fit into one of these groups. These are just some observations I have found from well over a decade in this line of work. If you feel a bit awkward because you can relate to any of these, you should perhaps rethink your goals. Maybe you really are built for this, or maybe you should keep your day job. You decide!

Notice that I have lumped the two different disciplines of SEO and social media marketing into one. That is because they are more closely related than most people dare to believe. They often require similar skills, and anybody involved in one should have a good understanding of the other. They are also equally as scam-riddled because of the mythical glamour associated with the Internet.

Did You Think It May Be an Easy and Glamourous Job?

This industry is not lacking for participants. If you want a line of work where your demand will be high, try nursing. If you want a job that requires little training, try house cleaning. If you think that SEO and social media marketing is an industry that has a low barrier of entry, think again! The level of training, effort, and marketing talent required to be successful in this industry is not unlike becoming a rock star or a movie actor … only without the red carpet and paparazzi. Oh, and the groupies usually don’t throw lingerie at you or lift their shirt to get your attention.

SEO and social media is not as easy or as glamourous as those people promoting their “get rich quick” online marketing schemes will tell you. Oh, I suppose you could grab some quick bucks if you want to lie to people.

If you are the type who will do anything for money, I have some wise advice for you: Customers are not stupid for long. They may believe you if you say “just wait … the profit is coming”, but then it will not be long before they wise up and realize that the industry is full of bullshitters like you. Then they look for people with a track record and a reputation. That may not starve you today, but it will starve you. It is an easy way to keep enjoying your canned beans and mac & cheese while living in a cramped apartment with cockroaches and worrying about how to ask Mom to move into her basement. Stop now, save your effort, and get a job. This is a career where you will not last. Even if you straighten up and do the right things, your reputation will follow you and haunt you until you are back to mopping the floor of a truck stop where you may actually have superior skill. Got it, lowlife?

Social Media and SEO are “The Future”

Maybe you heard what I heard back in grade school. In the 1980’s I heard “Computers are the future!” and I took heed and learned a lot about them. Maybe you heard it later and they told you “The Internet is the future!” I heard that, and I founded an industry leading wholesale Internet services company. If you were really late in the game, you heard that “SEO and social media marketing is the future!” Maybe it is, or maybe it is not, but unless you are innovating, you will be stagnating.

Unless you are seriously committed to this industry enough to give up a whole lot of sleep and work extremely hard, you are better off looking for the next big craze. Most people will not tell you how hard it is to become good at this business. They will also usually neglect to tell you how many extremely intelligent people there are who make up the top echelon of the SEO and social media marketing industry. Just when you think you really have a mind for this, you may find that you are just a little more average than you expected. Average people don’t last very long, because the average person in this industry earns about three dollars per day and they move on to something else.

There isn’t much room in this industry for earning a living with average efforts, average results, average commitment, or average intellect. It takes a lot more than average to even begin to earn a full-time living in SEO and social media marketing. I guess, that is unless you can con your way into an entry-level position where you look over your shoulder every minute for fear of the boss coming to fire you because he found somebody in India who will do your job for a tenth of the money.

Marketing Your Own Company with SEO and Social Media

I know that a lot of people want to learn SEO and social media marketing to improve their own company. I have also seen how badly most of them totally destroy an otherwise decent potential to reach their market and do more business.

Mike and Bob, SEO Experts — Mike and Bob Are SEO Experts Now!

So, let’s say that this is the case with you, and business is so slow that you have time to take on a whole new job description on top of your regular job. Maybe you will delegate it to the receptionist, since the phones aren’t ringing anyway.

Even if you don’t make a mockery of your company by spamming to a disinterested audience in social media, it will be unlikely that you will do a better job than somebody who is already skilled in propensity modeling and market research.

Even if you don’t get your website banned by search engines for using SEO tactics you picked up at WarriorForum, you will never … and I mean never produce the same results as a studied SEO professional. I don’t mean the kid posting on WarriorForum who builds WYSIWYG websites with Dreamweaver or CoffeeCup. I mean the kind who will help you put your wallet back in your pocket before they would ever take your $699 for the instant-failure marketing plan you are asking for.

It is important to remember that for each customer you miss by doing things the wrong way, the cost goes up. You will also miss their repeat and referral business. If your business is already weak enough that you are trying to save money by doing your own marketing, it will likely become exceedingly worse the longer you do.

Have you ever heard that it is best to delegate tasks to people who know the job better than you? You will need a dentist someday. Do you want to take some dentistry courses so you can avoid hiring a dentist, too? What about auto mechanics?

Truly successful results in SEO and social media marketing do not come from people who are part-timers trying to be good at everything. Successful results come from people who do it all day and deep into night, and then lie awake in bed thinking about how they can do something bigger, better, and smarter tomorrow. You cannot get that from a quick course on how to become brilliant online. That comes from experience … hard-earned experience.

Enhance Your Existing Job with SEO and Social Media Marketing

Many people will try to learn more about SEO and social media marketing in order to enhance their existing job. This may have some benefit for people who are deeply entrenched in marketing, web development, web hosting, or other industry verticals. However, if you are not in one of these industry verticals, there really is not any value gained.

If you think that you will augment an existing job description by adding SEO and social media marketing to your task list, rub a lamp. That usually turns out about as good as the pool cleaner deciding to tinker on his client’s Porsche.

Do one job or the other, and make a decision. Being a little bit good at a lot of things is fine, but trying to be an expert with multiple things is about the worst career decision you will make. It may be helpful to know more, but do not expect it to be an enhancement, but rather a diversion. It will divert you from becoming even better at the job you already have.

Learning SEO and Social Media to Avoid Being Robbed

I think this is somewhat realistic, for a few people. I could see why somebody may want to know more about the industry to avoid being ripped off. This is even more important for a recruiter or hiring manager, but how much do you really need to know? There are some considerations to this which should eventually become obvious.

First: You can shop too much. It is easy to become confused, and if you are comparing the wrong things, you will get the wrong results.

Second: There are a lot of great liars in SEO and social media marketing. Look for quantifiable evidence proportionate with your objectives.

Third: Seeking good marketing should never conclude with the best liar, nor begin with the newest fool.

I think a lot of people in my industry can relate to this: My clients do not need to know everything about SEO and social media marketing. They just need to know that I do, and that I am not a conman. Learning a whole new job skill just to be a buyer is like learning automotive engineering just to buy a car. It does not scale well.

A little bit of reading things like “Good SEO vs. Bad SEO: How to Tell the Difference” and “7 SEO Lies: How to Know When the SEO is Lying” should be enough to make purposeful decisions. Then, if they pass those measures, read more about them, and find out what others say about them.

Lastly, if you are trying to learn SEO and social media marketing for shopping purposes, you will do well to read ““How Much Does SEO Cost?” is The Wrong Question”

Appear Cooler in Social Settings

Maybe you are looking for some cool factor in your social life. Heck, if you can learn SEO and social media marketing, maybe you will be better at arranging a tweetup or getting Facebook friends to love you. Maybe you could even use Twitter to get a bunch of people to go out for drinks with you.

Good luck, but wouldn’t it be more fun to just go out and get drunk without the curse of thinking about that new product launch. With all of those cell phone social media addicts around, you will never get drunk enough to have real fun. You don’t have to be an expert to make social media your party tool, just talk to any college student.

Aside from suckering people into paying your bar tab by sharing your expert advice, the return will probably be pretty low. I know, you may think it will help get them naked, and that is true, but so tacky!

In Summary of SEO and Social Media Marketing

Even with the very best alignment of the stars, and if you wake up to sex, coffee, and bacon every day, the job is still not easy. Finding people who are willing to do business instead of just talking about doing business is about as tough as pulling chicken teeth. There are so many bullshit sandwiches being served out every day that I am shocked McDonalds hasn’t put it on their menu.

Do you still want in? Tell me what you want to know, and I will give you my honest truth. Subscribe to my blog and I will give you some great tips and fresh ideas. If you just want to become an SEO and social media expert because it will make you rich and famous, back off … this industry will kill you and eat you before you will see success.

Photo Credits:
Paparazzi photo by internets_dairy via Flickr
Custom Trike by ale? via Flickr
Closing Arguments by Extraordinary Chambers in the Courts of Cambodia via Flickr

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WWW or No WWW is Not the Same! Fix with Htaccess 301 Redirect

This is an extremely important and yet simple to implement SEO tip about those “w’s” you often see in a web address. This will seem basic to many people, but it is shocking how often it is misunderstood, handled incorrectly, or overlooked. If you do not have this handled correctly this could make a huge improvement in your SEO efforts.

This is not just about whether somebody can arrive at your website by typing either domain.com or www.domain.com. This is about how Google and other search engines may see it as duplicate content, because it is actually the same thing in two locations. It is also about how all of the links pointing to these duplicate versions of your website are treated, and their value split in two – thus diluted. It will not cause a penalty imposed by the search engines, but there is still a real penalty to it, all the same.

Either version of www or non-www is fine, but it is important to choose one version and funnel your efforts toward the chosen version. If your website has more high quality existing links pointing to one version, that is the right one to use! If you don’t know, be sure to check both versions with a tool like Open Site Explorer.

Don’t Let the Big “Canonicalization” Word Scare You

Relax! I will make this easy for you. The abbreviated Murnahan version is this: Canonicalization means there is just one outcome for multiple possible actions. In this case, it means telling search engines to favor the outcome of your choosing (“www.” or no “www.”).

That big and scary word, “canonicalization“, reminds me that everybody is not familiar with technical SEO (search engine optimization) issues. There are even fewer people who understand and enjoy things like web server architecture, DNS, htaccess, 301 response codes, and other geeky delights which make me excited to wake up in the morning. Yes, I truly enjoy the geeky details of how this Internet works. I hope to make this easy enough that you will enjoy it, too! Well, I will at least make it easy, and I’m even going to provide a simple tool so you can check what your website is saying to the search engines.

WWW. is a Different Domain

When you go to a website, you will find that some of them use “www.” in front of the domain name (example: www.awebguy.com), and some of them do not. It is very common that both options will take you to the same place on the Internet, or at least the same information. That still does not mean search engines see it the same way as humans.

You can skip right to the bottom of this article to read the fix for this, but I think you will benefit by first understanding what is wrong, and why you should fix it.

Note: Even if both versions of www or without www show the same content (web page, video, image, etc.), the problem is not solved. It is common for web hosts to direct both versions to the same place using DNS (domain name service), but that is not the same as a 301 redirect telling search engines which version is the authoritative domain where the content should be indexed.

It is important to know that the domain name (example: awebguy.com) is the “root domain”. Anything coming before the awebguy.com, such as ftp.awebguy.com, pop.awebguy.com, smtp.awebguy.com and etcetera denotes a SUBdomain. Yes, of course, this includes www.awebguy.com, because it is a subdomain, too! An easy way to drive this home is to go to mail.google.com or to www.google.com … they are clearly different.

Now that we understand this point, let’s think of the www and non-www versions as two completely different domains. If somebody links to your website (and let’s hope they will) which one should they be linking to? Using a 301 redirect will actually reflect the correct address in the browser address bar, making it more likely that they will choose the right version when they want to link to your website. That is because before your web server even sent the page to the person visiting your website, it knew which version to send. In the event that somebody gets it wrong, a 301 redirect will tell search engines that the content they linked to is actually at the other location where it should be indexed.

Note: In order to know for certain what your web server is telling people, you must check your server’s HTTP response headers. Don’t worry, I made you a handy little tool to check your website.

What you want to know is whether the header begins with a “HTTP/1.1 200 OK” response, or a different response such as “HTTP/1.1 301 Moved Permanently”. Only one of the versions will return the 200 OK, while the alternate version may return something else … and perhaps even something unexpected. I made this really easy to check your server’s response headers here:

Enter a URL:

An easy way to see this in action is to type my web address into a browser with either version. If you type it in without the “www”, my web server will know what you meant, and it will deliver the document (web page) at the proper address at the www subdomain – with a “200 OK” status. This will also work similarly for every page on the domain / subdomain, because I use a 301 redirect that simply redirects everything at awebguy.com to its exact equivalent representation with the correct www address.

The SEO “WWW” Fix: HTACCESS and 301 Redirect

Since many people do not configure and manage their own web servers, this is the easiest fix for most websites. If you have access to your main server configuration, use that, but this is simply not the case for most website owners. This solution uses very simple “distributed configuration files” known as “htaccess” which allow you to configure functions on a directory level.

OK, now that I drove you out of your comfort zone with some big techie language, just breathe slowly and get your heart rate back to normal. I am not going to force feed you a bunch of web programming. The fix is actually quite easy, or at least it will be easy if you pay attention. If you own a website and any of this is just too complicated, it would be like owning a car and not knowing how to put gas in it. Should that person really be driving? This is not like rebuilding your car’s transmission … it is like filling it with gas.

The “htaccess” is just a simple little text file you can create and edit with a text editor such as Notepad, SimpleText, or Vi. If you already have an existing htaccess file, you may simply edit it to include additional functions at the bottom of the existing content. Don’t be afraid of it, because it is really not very tricky. It may sound tricky when you consider all the things it can do, but it is normally just a small file with a minimal amount of text in it.

Htaccess is a configuration file that tells your server certain things to do when people ask for your web pages or other website content. It can be used for functions such as password protecting a directory, blocking selected people from accessing your website, and much more. The file name does not look like a lot of them you may see, such as hello.txt or mynameisfred.html, but don’t let that scare you. The htaccess file will begin with a dot (yes, a dot … like this one .) and the full file name is actually “.htaccess“.

You can have multiple of these “.htaccess” files within your website, but the one we are talking about is in the “root directory”. Stop! Don’t get frustrated … that just means it is right there in the same place where your home page and other files are. For example, the file http://www.awebguy.com/murnahan.pdf is in my root directory, but if it was at http://www.awebguy.com/other-directory/murnahan.pdf it would be found in the “other-directory” directory.

If you do not already have any .htaccess files in your website, don’t worry. You can just create one from scratch with a text editor, save it to your computer as htaccess.txt, and then upload it to your website and rename it “.htaccess”.

Within this magical .htaccess file, it will look almost just like plain old English language, and should not be overwhelmingly technical. I will use my own domain name for the examples, but you would of course want to change that to your own. Well, unless you want to redirect your website visitors to my blog, and that is fine, too. There is a lot you can do with this, but I don’t want to explode any heads with all of this technical junk. Technical junk really is like using explosives, sometimes!

I mostly want to explain how to create a 301 Permanent Redirect from either your www to non-www or from non-www to www. In order to do this, all it takes is either editing your existing htaccess file and adding the selected version below into the file, or creating a new htaccess file with the same. You can change the domain to any domain you like, but you will probably want to change it from mine.

Remember to always create a backup copy of anything you edit. If you mess it up and you want me to play a sad tune on my violin, I get paid overtime for that! 🙂

Example of a 301 Permanent Redirect of WWW to Non-WWW

This is the code to use in your htaccess file for redirecting content to the non-www version of your website.

RewriteEngine On

RewriteBase /

RewriteCond % ^www.awebguy.com [NC]

RewriteRule ^(.*)$ http://awebguy.com/$1 [L,R=301]

Example of a 301 Permanent Redirect of Non-WWW to WWW

This is the code to use in your htaccess file for redirecting content to the www version of your website.

RewriteEngine On

RewriteBase /

RewriteCond % ^awebguy.com [NC]

RewriteRule ^(.*)$ http://www.awebguy.com/$1 [L,R=301]

There are many other handy things you can do with this, and some examples are below. Note that each of these should be created on a single line within the htaccess file.

Example of a 301 Permanent Redirect (note the local address then a space, and then the new URL)

RedirectPermanent /thispage2.html http://www.awebguy.com/thatpage2.php

Example of a 302 Temporary Redirect (this is the same format as 301, but without the “Permanent”)

Redirect /thispage.html http://www.awebguy.com/thatpage.php

Example of Custom 404 (page not found)

ErrorDocument 404 http://www.awebguy.com/404-file-name-here

Know Your Server’s Response Codes!
Even the difference in a slash at the end of an address makes the difference of a good “200 OK” response or a “301 Moved Permanently” or worse. You should be aware of the difference it makes.

I will reiterate … I made this really easy to see what your server is returning for any given web address. Check it here if you are not entirely sure:

Here are some additional resources about htaccess usage:

.htaccess on Wikipedia

Comprehensive guide to .htaccess

Well, there you have it … my answer to www vs. non-www and how to fix it easily with 301 redirect using htaccess. I told you I would make it simple. I welcome your feedback!

Reciprocal Link Exchanges Don’t Work!

I decided to title this article “Reciprocal Link Exchanges Don’t Work”. Perhaps even more appropriately, what I really mean is that reciprocal link exchanges are fool’s work.

Of course, I also know what people are more likely to search for after some crooked or inexperienced SEO (search engine optimizer) runs off with their money and leaves them with worse results than they started. So that is what I am here to explain. Join in the discussion if you have the need to defend your reciprocal link exchange strategy after reading this.

I know this may put a huge bullseye on my forehead with the slimier side of the SEO industry, but I say “bring it on!” Show me your best reciprocal link exchange, and I will show you foolishly exhaustive efforts with lackluster results.

I am not saying that it is a bad thing to cross-link websites, because sometimes there can be a synergy created. It can be useful in a limited few cases, but reciprocal link exchange is a very weak link building strategy. In fact, it is far more common for reciprocal link exchanges to be counterproductive. I’ll bet the last SEO you talked to didn’t tell you that.

Why Reciprocal Link Exchanges Exist

Links are the single most important and effective means to help your website rank highly in search engines. The links pointing to a website are used by search engines to measure the authority of a website overall, and for a given topic.

There are a lot of important contributors to high search engine ranking, but incoming links are the biggest factor. The structure and content of a website is extremely important, but without links pointing to all of that greatness, it will never rank well for competitive search phrases.

Because of the importance of incoming links, link exchanges have become the focus for many novice search engine optimizers and website owners who just don’t know how much they don’t know. Link exchanges fuel enough failed SEO link building efforts that if we could turn that into electricity, we could light a small country.

There are at least a squillion people out there trying to sell you links and trade links with you. If they have not reached you yet, it is because you don’t have any links. Once you have links to your website, and especially if you have a high Google PageRank, they will come to you in droves! All I have to do is check my email spam folder to find at least a thousand requests to exchange links or to hire some self-proclaimed “expert” to handle all of those link exchanges for me.

Reciprocal Link Exchange Motivation

I told you a bit of the motivation behind people wanting to exchange links with you, but what motivated me to write this? Maybe you think I am just trying to stand my industry on it’s ear, or maybe you will just think I am trying to mislead you. Yes, perhaps I am just trying to fool you in order to keep the SEO mystique alive, and try to cover up the truth about SEO. Maybe this whole “reciprocal link exchange” thing really is the big secret to SEO.

Just in case you are truly skeptical about this, I offer you this quote directly from Google Webmaster Central.

Your site’s ranking in Google search results is partly based on analysis of those sites that link to you. The quantity, quality, and relevance of links count towards your rating. The sites that link to you can provide context about the subject matter of your site, and can indicate its quality and popularity. However, some webmasters engage in link exchange schemes and build partner pages exclusively for the sake of cross-linking, disregarding the quality of the links, the sources, and the long-term impact it will have on their sites. This is in violation of Google’s Webmaster Guidelines and can negatively impact your site’s ranking in search results. Examples of link schemes can include:

Links intended to manipulate PageRank

Links to web spammers or bad neighborhoods on the web

Excessive reciprocal links or excessive link exchanging (“Link to me and I’ll link to you.”)

Buying or selling links that pass PageRank

Of course, there are a lot of people who will say that Google is lying, too. The complete failure of that logic is that it is contrary to Google’s own interest to lie about how to rank well in their search engine. Google wants to include your website in their results, and they work hard to try and help website owners to do the right thing. If you still feel skeptical, please read this article titled “Brandon’s Baseball Cards and Google SEO Starter Guide” which explains Google’s motivation, and their efforts to help you.

If you really want more links, do something useful, creative, or otherwise more like sex and bacon. Take it from Google’s head of webspam, Matt Cutts. Here is a video of Matt talking about building links.

Matt Cutts (and common sense) said this: “the best links are earned and given by choice.“ Unless common sense is a totally worthless concept, what Matt said still holds true today, tomorrow, and always.

Reciprocal Link Exchange Foolishness

I will write more about link building soon, but I want to offer you some thoughts about links. If it was really as easy as just trading reciprocal links and submitting your website to search engines and directories, don’t you think the usefulness would wear off? If there was a way to cheat search engines, don’t you think they would fix the problem?

Maybe you heard that the magical fix is to use indirect, three way link exchanges. If you buy into that, you still have the wrong mindset of trying to shortcut the best practices. I mean the practices which work within the guidelines of a well organized system of both technology and people.

Consider that if you are seeking a link exchange with another website, who do you expect it to benefit the most … your website, or the other website? That’s right, you want it to benefit you more than the other guy. Now, when people come to you seeking a link exchange, don’t you think their answer is the same?

Links Are Not Equal in Value

According to Google Webmaster Tools, this blog you are reading has just a little over 50,000 links pointing to it. It is a small number compared to a lot of projects I work on, but large compared to a lot of one-person blogs. The number is not the part which matters the most, and not the point I want to make. They are not all “awesometacular” links from “amazinglicious” websites, but there is not a single one of them that comes by way of a reciprocal link exchange. These links exist because I concentrate on providing value to people first, and search engines second.

Links are not created equally. I could demonstrate this in about as many ways as I can chug a beer, and I am Irish, so that is a lot. Only a limited percentage of the links to any website will provide significant value. As an example of this, just compare the more than 50,000 links referenced in Google Webmaster Tools to the 8,774 which are measured by the respected SEOmoz Open Site Explorer. A huge number of the 50K links are not even visible by most measures. That is the same kind of links that comprise the vast majority of reciprocal link exchanges!

aWebGuy.com Links Measured by Open Site Explorer

Consider the the ratio of quality links created “organically” because somebody saw value in your website, compared to “junk” links. If you can measure it, don’t you think a search engine such as Google can as well?

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