seo Archives - Page 16 of 27 by Mark Murnahan

Enterprise SEO Services: How Enterprise Justify SEO Cost

Enterprise SEO Sounds Great: But What is Enterprise?

I often find myself visiting with everything from small emerging SEO clients to mid-market SEO clients and large enterprise SEO clients. A commonality I find is that each of them have a hard time justifying the initial cost of SEO services, but I want to help explain how they are able to do so. In each instance, there is a clear understanding that they need SEO. After all, it is what makes them visible to more people searching to buy what they sell. Let’s not get silly and start questioning whether SEO works or not.

We surely all know that SEO provides an excellent return on investment when it is done just right. If you don’t know this already, there are a squillion solid case studies to back it up. If you are reading this, you know very well that it works. I wrote this and SEO’d it for you, and now you are here to read it, so let’s not be coy. You want more people to see your brand and your value proposition, and this is something that enterprise search engine optimizers do well. The challenge lies in how to justify the stroke of a pen that puts your money into the SEO’s bank account. So let’s look at that and consider how everything from the enterprise SEO service level all the way down to a “let’s fail fast and get it over with” marketing budget is justified.

What is Enterprise SEO?

Let us first look at the term, enterprise SEO. What does it really mean? Somehow the word enterprise has been used to define an elite level of businesses that spend a lot of money on marketing and have thousands of employees in huge skyscrapers. Let’s put that definition of enterprise to bed right now, and start looking at this a bit differently. I like the definition provided by Princeton University which states as follows:

Enterprise: “a purposeful or industrious undertaking (especially one that requires effort or boldness)”

Using this definition, it seems more obvious how we can categorize SEO and create a description of “enterprise SEO” as opposed to other SEO … call it “hobby SEO” or maybe “wasteful SEO”. This is because, as the definition describes, it is a “purposeful or industrious undertaking”, which is too often not the case at all with SEO. I often witness huge errors when the initial cost of SEO overrides the value of good SEO. I mean, let’s consider this: If you are shopping around for search engine optimization services, are you likely to look for the SEO with the highest cost, or the one with the lowest cost? If you do not recognize this as an absurd question, you should. If low cost is the biggest deciding factor, you have it all wrong. Instead, I want you to imagine seeking the search engine optimizer with a better strategy and a bid that you can justify to yourself, your company board members, your wife, or whomever you answer to.

Tragically, the initial cost of SEO is a big factor to a lot of people, while the “effort or boldness” part of the enterprise definition is devalued due to fear of loss overriding expectation of gain … even when it is substantiated with logic. I stand behind what I said in the article “Fear Affects Success in Marketing More Than Logic“, because I know from experience that it is true.

Common View of Enterprise SEO

Considering a common view of enterprise SEO, it is easy to imagine a team of bright and creative marketers gathered in a meeting room providing consultation to the big company’s internal SEO staff. They craft plans based on a lot of facts and figures, they meet repeatedly to define objectives, they strategize at great length, and they carve out a huge piece of marketing budget justified by real-world estimates based on known variables. Then it is time for implementation on a grand scale to put all of those great plans into profit-producing action.

Enterprise SEO starts to look really costly, but the risks also start to look smaller with all of that valuable data and planning. Most people agree that search engine optimization would be a whole lot easier to justify in this scenario of the enterprise-level SEO campaign. After all, it is no longer a unicorn hunting expedition or an elf-chase … it is a real-world Internet marketing campaign. Large enterprises like Amazon.com, Intel, Pepsi, and eBay would not spend all of that time, effort, and money if it did not improve their bottom line. An important question is how to bridge the huge gap between your efforts and enterprise-level SEO efforts responsibly and without waste?

Bridging Unicorn Hunting SEO and Enterprise SEO

A big difference between the large-scale enterprise SEO campaign and lower-level efforts is how far it is pushed to the point of diminishing return. Let’s look at the bell curve and understand that enterprise SEO strives to reach the top of the curve or a little beyond, while cautious SEO is generally at the very bottom of the curve before the big rise. In any market, and in any medium, there is a point of optimum value to the company. While many smaller or fearful companies are out to “test the water” with their SEO campaign, the bold and purposeful enterprise is pushing forward as closely to the point of diminishing return as possible with their SEO, and often just a little beyond it. All the while, the cautious company is often only reaching the beginning of the curve and wasting time and money. In the process of either instance, much efficiency is lost along the way. There must be a good balance, and reaching that balance is where SEO is most successful.

The reality is that either level of SEO includes largely the same processes, while one is a matter of taking it to a higher “enterprise level”. At the enterprise level, the data samples get larger, the depth of market research is greater, the manpower is increased, and the action steps are more defined, but it requires the same overall steps and makes use of the same or similar skills and tools. Most waste occurs by failing to optimize the optimization.

Too minimal effort with SEO is the most common problem I find with companies. When they barely reach the edge of the bell curve, it is easy to give up early and assume it was all a waste of time and money. This is all because it was not performed with the “effort or boldness” within that definition of enterprise.

I see it more often than not that SEO proposals are dreadfully flawed on the side of what appears to be caution. It seems so much easier to ask for a smaller dollar amount and present a low-cost (and therefore low-results) plan. The same problem is seen by companies going to a bank for a loan and seeking too small amount of money. They are often turned down because their plan is flawed by seeking too small of an investment. If you doubt this, just ask any Small Business Administration financial assistance person, accountant, or commercial loan officer about downsides of underestimating. Businesses trying to work with too small of dollar amounts are very often doomed to fail, and all because they equate less money with less risk. In the real world, it just isn’t this way. Thinking too small is a common precursor to failure. You can take my word for it and save yourself the trouble, or you can go down that ugly path of failure and learn the hard way. Just don’t ever say I didn’t warn you.

Enterprise SEO Means Less Risk

Companies of all sizes are more fearful than ever to implement effective marketing including SEO, because it requires money … scarce, elusive, and coveted money. So what often happens is that SEO companies, realizing their market, will give in and offer what companies say they want, whether it is the right answer for the client or not. In these instances, the SEO will address the client’s fears and misunderstanding about the business of search engine optimization, and capitalize on those fears by assuring them that even a minimal effort will do a lot to help. The problem here is that the minimized efforts often do not even begin the climb up the bell curve of successful market reach, and will leave the client disappointed by a lack of results. It is hard to call it an outright scam when it is what the client asks for, but it is hard to view it as ethical when it is not providing the best solution for the client.

Attempting to equate lower dollar amounts with lower risk is an easy mistake to make, but also a frequent cause of failure. Thinking bigger like the enterprise in the huge skyscraper is a good start. After all, every enterprise SEO client started somewhere, and they did not grow by thinking small.

*Photo Credit to David Shankbone
via Wikipedia.

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aWebGuy.com Podcast: Get It How You Like It!

Check one, check two … check check. Can you hear me? Hey, we have sound!

I am a writer. I write like I speak … no, not hoarse from all the late nights and cigarettes. I mean fast, frequently, and often at length. Editors have sometimes said that I can write faster than they can read. Since I often write long articles, I have decided to offer another option to take in the information here at aWebGuy.com … a podcast.

It seems funny to me that this comes directly on the heels of an article I wrote only yesterday about the power of written words. Fortunately, I love to talk, too. Just get me on the phone sometime and see how easily a couple minutes can turn into a couple hours.

I have considered providing a video version of the aWebGuy.com blog, which I may still do, but an audio podcast has other advantages. Not the least of the advantages is that I can look dreadful and you will never know it unless I tell you. Besides, if you really want to see my face, it is spread liberally across the Internet anyway. It will not be too hard to find.

My podcast will probably not have a whole lot of fancy mixing and sound effects. I do not plan to re-record it over and over to get it just right. If I slurp coffee or choke on a cigarette, I will just leave it there. I am very accustomed to being live on video. I have produced a nine day live webcast from a car, I have webcasted at 170 miles per hour (270 KPH), I have a weekly live social webcast, and even chased down tornadoes on live video. I should be able to hold it together for a tiny little podcast without embarrassing myself too greatly, right?

I invite you to check out the podcast. I plan to record one to cover each blog article. I hope you will enjoy the flexibility and I welcome your input.

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The Business of Money, Marriage, and Marketing

Money is a huge topic for businesses and marriage alike, and they are each influenced greatly by psychology. The psychology surrounding money is so profound that many of us lose all sight of why we do the things we do … and why others do the things they do. Losing sight of the power and myths of money will often create a huge confusion and misrepresentation for people in their marketing efforts. Yes, I am tying money, marriage, and marketing all together, and I will not get to the point in only a couple paragraphs, but upbringing and psychology really do have a place here in marketing. Here are just a couple thoughts for your day, and I hope you can find ways to use this.

I could write all day on the topic of people’s psychology surrounding money. Perhaps this is because I have been in business for a while … over 20 years. In that time, I have controlled squillions of dollars. I have seen how even the topic of money makes people squirm. Sales representatives may love to show their product, but when it comes time to ask for the money, it is the scary and uncomfortable moment of “yes” or “no”. Money is a top cause of divorce, and yet, seldom the top cause of happiness. I can say these things about money and back them with statistics, and I can say them from experience, because I demystified it by making a ton of money. I have earned money at rates that would make some countries jealous. I have also lost money at rates that would make most people leave a pucker mark in their seat. I know both sides of the money deal. I also know that overcoming money and doing great things for great purposes and putting the fears away can create even more joy, inspiration, and success than chasing the dollar. I even wrote a great (of course I say “great”) book about creating joy and inspiration. No, I didn’t write it for the money, either.

Basics of Money and Psychology

So, let’s look at the basics first: A business needs money to survive. They use their money to create more money. Of course, without money, a business cannot survive. Tragically, when left to their own devices, many businesses will focus more on what they sell, and forget to properly address this one essential fact: Every decision about money is made by a person. Even decisions coming from the most brilliant boardrooms and teams of financial experts still come down to people. They make decisions the best they can based on information, and some of the most important information comes from their experience. This means that their psychology plays an enormous role in whether they decide to do business with you or not. Regardless of the job role, whether it is as a spouse, executive, or etcetera, they rely on their decisions to please themselves and / or others around them. Making the wrong decision of buying from your company could come in the way of the things they seek. Are you surprised? Probably not, but how much do you consider this in your marketing?

The topic of psychology of money came to mind while I was on the phone with my wife as she was driving home from taking our kids to her parents home for a visit. Our kids will spend about a week with their grandparents, as they do each summer. They will catch toads, get muddy, and ride horses. We will miss them very much, but it is a great adventure for them.

We got to talking about the years we have spent together and the ways our upbringing still influences our companies. We will soon celebrate our eighth wedding anniversary, and we have spent nearly every day of the last ten years together, working, playing, and raising our family. We talked about the way her parents once really doubted our decisions and our ways of being self-employed and owning multiple companies. When we merged two of our companies back in 2001, I recall her parents liking me and hating me at the same time. We spent every dollar we had to build a business and create something big for our future. Her parents have always worked for companies and had a great sense of security from that. They raised their daughter (my wife) to think that way, too. They often did not understand our ways of sacrificing today for tomorrow, and the struggles it would require. I understand how a parent thinks. I have three kids. I want good things for them and I want them to always be secure.

It made me think of two dramatically different psychological approaches to money. There are the kind like them, who feel more secure with other people’s decisions about money. The company will handle all of the money, and they will give the employees their cut, in the form of a paycheck. Then, there is the kind who run the companies, make hard decisions about money for other people, and have what some would consider a risk taker mentality. I was raised by entrepreneurs who never understood the idea of having a job. It rubbed off, and I think working for somebody as an employee would be about the scariest thing. Actually relying on the mood or means of a boss to feed my family spooks the heck out of me. It seems to me that either approach has its risks. Either has its long term and short term advantages and disadvantages. I think most people live their lives in a safe space somewhere between my wife’s parents and my parents. They find a comfort zone that keeps them feeling good.

I say to heck with the comfort zone … you will never experience “spectacular” being comfortable. Your sofa is comfortable, too, but seldom very productive. That is just me … and yes, it gives me that crazy little edge you may have picked up on.

Companies have had a lot of shake-ups in the last couple years. People are doing jobs they never expected to do. Many have entered business ownership against their will or their plans. Markets have changed, and jobs are scary … self-employed or otherwise. Many people react with more caution than ever, and it is hard to call them “wrong” for this. Much of the reaction in a marketplace comes from psychology, and when it involves money, there is sure to be a look-back into their upbringing and the things which made them who they are.

Be careful how you address these matters of money and psychology. You may have to justify your cost more than ever. You may have to develop a more meaningful call to action and a better value proposition. It will make your company stronger and better than ever. It will probably cost money, too. Don’t fight it when it is for your benefit.

Things You Cannot Sell Online

What Cant You Sell Online? — What Can't You Sell Online?

Is it true that there are some things you cannot sell online? I was recently visiting with a gentleman who had made some haphazard attempts to sell online. After his short-sighted efforts, he had developed some doubts about marketing his products and services on the Internet. I think this happens to a lot of people who are unfamiliar with online marketing and had a share of online failure. This gave me some interesting thinking points.

I want to help shatter the myth some people hold that their product or service cannot benefit from targeted online exposure and careful branding. I also want to explain how dreadfully wrong it is to assume that your ideal customers cannot be reached here on the Internet.

I should note that even the items which are not ordered by way of ecommerce are still sold online. Sure, there are restrictions for selling some items online. Examples of things you cannot sell online are certain explosives and illegal drugs. Some products are restricted by location, such as alcoholic beverages, ammunition, and encryption software. This does not mean these are things that can’t be sold online, because there really isn’t anything sold that in some fashion or another is influenced by the Internet. In fact, in the real estate industry it is claimed that over 98 percent of home purchases in USA begin online. A much smaller number of sales are completed online, but the sale begins here, so it is an important place to be.

I feel dismay for companies missing so many opportunities because they just don’t know how much they don’t know. I feel ashamed for the ones who know it and do nothing about it.

In the instance of the gentleman who brought this to mind for me, he was convinced that the only people who will encounter his business online are bargain hunters seeking the lowest cost and do not seek value. I tried to explain that if this is the case online, it is also the case offline, and that those are the same people who turned his salesman down during their last sales call. When the salesman left, the prospective customer went to shop online, and where was he? He was nowhere to be found. I tried to explain the importance of brand recognition, improving customer experience, and gaining customer loyalty. It all kind of escaped his grasp like a greased pig when I explained that you can actually target a marketing message to qualified customers of your choice based on demographics and their propensity to buy your product or service.

I tried to help him better understand the value proposition his company offers, and how to make it more obvious to buyers. I explained that providing a value proposition is important, and that it will not make sense to everybody. It will make sense to some, and those are the ones we call customers. You will never reach them all, but the area you concentrate on are the people you can turn into customers. Then you find out how you did that, and you do it more.

Proof About a Product You Cannot Sell Online

A good web statistics system is great. You can pinpoint exactly who is on your website and what they are doing there. I phoned this gentleman today when I noticed somebody interested in his product offering. They searched Google for the term “where to buy airliner slate”, and they found my recent blog article titled “Smart Slate, Smart Airliner, and Other Interactive Slates“. They even read it for three minutes forty seconds. I called my prospective client on the phone and told him the actual name and location of the company who was searching for the product. I had a hot lead for him to follow up with. He told me “They are a customer of ours” and he gave me the impression that the information was not useful to him. It was almost an arrogant tone he gave me. He laughed it off as a fluke that I actually had one of his customers on my site seeking to buy his product offering.

He did not grasp that this is only one of many instances that can help him to know what is happening in his market, and to potentially avoid losing customers to somebody else. He really didn’t understand how valuable information like this can be when it is not just once, but many instances each day, each week, and each month. It blows my mind that he does not see the advantages the Internet can hold for his market. I mean, people are searching for his products … a lot, but they are finding me. I don’t sell that stuff, he does, and I have showed him the competitive advantages that good data, good targeting, good branding, and a good value proposition can provide. I gave him a tiny little example of this, and explained that it is one of many little advantages that add up to a huge advantage. This was a real case of specific information that could help him avoid losing an existing customer.

Pizza, Porsche, and Proctology Each Sell Here!

You can buy anything from a pizza to a Porsche online, and nearly every imaginable product or service is represented. People have sold items including dog poo, prostitutes, televisions, homes, and even whole cities using the Internet. I have not found an industry segment without an Internet success story to tell. Of course, there is the occasional skeptic who gets in his own way and believes he is the unlucky one who cannot sell his products or improve his market share online. Imagine that dreadful industry that is entirely overlooked by Internet users. It is that sort of product or service that the proprietors believe is only harmed by the Internet, and everything would be fine if all those dreaded websites would just go away. Do you know the type I am talking about?

I met another one like this who did not believe the Internet would provide value to their brand or influence their potential customers. Well, they knew it mattered enough to contact me and even sign a contract, but not enough to pay the bill. Somehow that all looked a bit different to them when they found that thousands of people were seeing this article about them when they searched for “Suture Express“. I had previously given them a clear example of Internet marketing with a real life example showing that people were actually searching to buy Ethicon surgical sutures online. They signed a contract for Internet marketing and SEO services with me and never paid for the services. Later, they thought I was a “kook” when I tried to explain the value of reputation management and taking their Internet reputation more seriously. In this case, they just didn’t realize I am a very smart “kook” with a lot of experience at Internet marketing and reaching the right people with whatever message is appropriate.

It seems that my most common encounters with this type of mentality comes from people who have expressed an interest in improving their online market position, but come to me with all of their own answers instead of wanting the right answers. They are the know-it-all about their market, and even people who specialize in marketing cannot tell them anything they don’t know. Other instances occur when people realize that the Internet is important to their business, but not important enough to do things well.

Their real fears seem to come out once they realize they will actually have to make an investment in their business. They want to know what I know, but they also want to have excuses to avoid paying to get what they want. So, they throw up this smokescreen response that they just don’t see how good branding and greater exposure to their market, and exposure to the people who influence their customers, could ever really be valuable.

Can You Name a Product That Cannot be Sold Online?

Is it the termite farmer? No, termite farmers use the Internet to promote their brand, and yes, to sell termites. If you are in the market to buy termites, you may order termites here. Maybe it is the proctologist? No, although they may not perform your surgery online, a proctologist can grow recognition as an authority in the field of butt medicine. I am having a hard time finding what cannot be sold online, so maybe you can help me in this fun and interesting quest.

I have given you just a glimpse of the mentality of those who get in their own way with believing the myth that their product is exempt from the long list of Internet success stories. Do you have any thoughts on this?

Smart Slate, Smart Airliner, and Other Interactive Slates

You may be surprised what the Smart Slate WS200, the Smart Airliner wireless slate, and other interactive slates have in common. I will tell you a bit about these products, but what they share in common is more than you will likely see on the surface. First, I want to tell you about a couple of really useful technology tools that you may see more of in the future.

Smart Slate WS200 and Smart Airliner are each teaching tools by Smart Technologies which allow a teacher to work interactively with a classroom using a Smart Board interactive whiteboard. The Smart Board was introduced in 1991, but this product and other similar types of tools are still building steam as groups seek ways to work more interactively.

This is really neat technology that we did not have when I was a kid. The school can provide students with a wireless slate that allows students and teachers to interactively share things on a whiteboard at the front of the class. Smart Slate and Smart Board interactive whiteboards are designed to increase classroom productivity and allow for better interactive sharing of ideas and solutions.

Think of the possibilities for the Smart Slate. They can be used in boardrooms, think tanks, classrooms, and other places where simplified idea sharing and extra productivity are needed. We each have a limited amount of time, and tools that help to make our time in a group more productive are very worthwhile.

Commonalities of Smart Slate WS200 and Smart Airliner Wireless Slates

I said I would tell you what these things have in common, other than the obvious similarities of manufacturer (Smart Technologies), and their potential productivity enhancements. So here it is, the unseen commonality of these items is that each of them perform better with good SEO.

Come on, you should have seen that coming. This is an Internet marketing blog with a focus on search engine optimization and social media marketing. It was a natural conclusion, but why did I decide to blog about it? I will give you two reasons.

First Reason to Blog About Smart Technologies Interactive Smart Slates: I think the products are cool. They are not paying me, and I do not have any new or refurbished Smart Board whiteboards, Smart Slate WS200, or Smart Airliners to sell or rent. If my kids’ school PTO has a fundraiser to buy whiteboards, I may hit you up to buy some cookies or come to a school bake sale, but other than that, keep your wallet in your pocket … I am not selling you anything.

Second Reason to Blog About Smart Technologies Interactive Smart Slates: OK, I listed it as the second, but it ranks right up there somewhere above second. I realized that this is one of the many products offered by a company I will meet with in a few hours. As I started drilling into their offerings, I saw that this is one that I like, and one which is dreadfully under-represented in search results. The question this begs is not of whether this product line is good or not, but rather why in the name of everything good and wholesome did nobody really take this market seriously enough to get these in every classroom?

How Does Smart Slate Relate to SEO?

This is not so unlike things I have exclaimed in recent articles like “Topeka Kansas Car Dealer Social Media Case Study” which now has hundreds of readers searching for “car dealer social media”. It has a hint of what I said about “Cigar Prices Rising With Bad SEO and Social Media Marketing” which has caused cigar dealers to ring my phone off the hook wanting to know how I can market them better. It also has a good whiff of the article I wrote about Ethicon surgical sutures titled “Ethicon Sutures: Endo Surgical Sutures“.

Why did I need another one of these articles to show people that a good search engine optimizer with a boot full of piss standing in a puddle of vinegar can outrank a whole industry in search engines? Well, I suppose that it is because I have a boot full of piss and a puddle of vinegar all around me. I was full of these things, until I leaked. Sometimes I just want to scream at the top of my lungs when I find that somebody does not grasp the value of being able to type out an article and watch it start attracting search visitors within 5-10 minutes after clicking publish. What happens if a company did this often? Wouldn’t it seem that if they could top search engines for just five to ten search terms per day by providing relevant and useful information that it would eventually add up to something really big? Yes, I think so, too. That is why I will walk into a meeting in a few hours and be able to say “this is why you need SEO” and hope that the company CEO will trust that what I tell (and show) him are valuable.