marketing talent Archives - Page 3 of 7 by Mark Murnahan

Are You Ready to Market Like Einstein?

Marketing is what makes things sell, and it is what makes businesses profitable. Without marketing, whether word of mouth, television, radio, print, Internet, or some other medium, even the best companies with the best products will fail. Somebody has to make buyers aware of an offering, and do so in a desirable way, before it will sell. That is marketing in a nutshell.

Great marketing takes us by the nose and leads us to a brand. The best marketing makes us think. Sometimes it makes us laugh, and sometimes it makes us cry, but it always makes us think. When it makes us think enough, it makes us talk about it. It enters our conversations around the water cooler, at little league games, sitting at a bar among friends, and in boardrooms. When marketing is done at optimum levels, it permeates our conscious and our subconscious. That is the kind of marketing that makes the difference between Fortune 500 companies and all the others who came and left. It is also the kind of marketing that makes the difference between your little company and the little bigger company you want it to be. It only makes sense for you to want to know how to market better.

Marketing is not just about putting your words out to a bunch of people. Marketing also means bridging the divide between the way a producer thinks and the way their consumers think. It is not something that everybody is built for, but it is something they can practice and become better at. A lot of people can perform the more menial tasks associated with marketing, and millions of them can clearly send a tweet, update their Facebook, spam LinkedIn, or write a blog. Only a relatively few will make the necessary sacrifices of planning, learning, and stepping outside of themselves enough to do something truly brilliant that attracts people to them. It is precisely why marketing is not, and will never be a commodity.

Today’s Murnahanism: Good marketers must answer why their marketing is more expensive than others. Great marketers refuse to answer, because they don’t want the client who doesn’t already know.

Brilliant marketing comes with a cost. The cost can vary greatly, and I don’t just mean money, either. It often comes with the cost of a marketer who studies people and understands what drives them to take action. It takes somebody with a uniquely analytical mind who thinks differently than those around them. It comes with a whole lot of what I call “brain sweat”. If you are unprepared to afford these traditional costs associated with brilliant marketing, you had better be ready to sweat a lot, with your brain.

Are You Ready for Einstein-Style Brain Sweat?

If you are dedicated to your marketing, you must exercise your thinking. Einstein was a great marketer. Although it was not his vocation, in many ways he was one of the best marketers ever. After all, we have all heard of him, and he was quite effective at selling his ideas to the world. If you think it was easy, just try marketing theoretical physics and see if you can make a household name for yourself. Some of Einstein’s greatest struggles were in bridging the gap between his thinking and the conventional wisdom around him. He had to look at things from other peoples’ perspective in order to understand how to best explain his thoughts to them, and thus “sell” his ideas. The cost to Einstein was that he was criticized by many and became a bit “crazy” by some standards. Brain sweat does that to a person. It is a huge challenge to carry such divergent thoughts of both the producer and the consumer and know how to package them and sell them. In my estimation, this is the greatest challenge of marketing.

The best marketers I have ever met are all just a bit “crazy”. I think most marketers prefer the term “eccentric” over “crazy”. Trying to think like other people is tough. It was tough for Einstein to try and think like others around him enough to get his ideas through to them, and it is similarly challenging for many people trying to market their product or service. It tends to stretch a person’s imagination. It is like a rigorous brain exercise, and like any exercise, it makes you stronger with repetition.

I have often been called “eccentric”, but if you ask me, I am crazier than a shithouse squirrel (I wanted to say “shithouse rat” but my editor asked me to change it). I push myself just a little closer to insanity every time I try to understand people and how to most effectively market something to them. It is my job, and I quite enjoy it. They say there is a fine line between higher thinking and insanity. Personally, I try my best to straddle that line with one foot on either side. It beats being bored. It does not mean that I am calling myself smarter than others, it just means that I use what brain I have, and I push it to an uncomfortable limit where the competition is not willing or able to go. That is often what it takes to create the best marketing.

Einstein kept pushing forward even when other scientists were not on his side. He knew his product, and he persevered against the odds. Einstein was fortunate to have much assistance to see him through his research, but most businesses (and most other theoretical physicists) are not so fortunate. Albert Einstein’s marketing was often just good enough to receive his next round of funding and to continue his work. Most businesses only have one shot to get it right, and to achieve enough market penetration to sustain them through to the next higher level.

Are You Feeling Brilliant Yet?

The process of learning how to produce great marketing is long and hard. It would be great if I could just hand you a “brilliant switch” that you could turn on and instantly start thinking like your customers. I don’t have a learning course to sell, and although I say that I am for hire, I say “no” to the vast majority of the people who try to hire my services (largely because I am not cheap). What I can offer is a pretty sizable blog archive of marketing articles that may help jump start your thinking about your customers and how to address the challenges of marketing what you offer. I hope that it will help you.

If you are not ready to think more like your customers and dedicate more of your mind to your marketing, it is best to leave it to the people who do it for a living. Otherwise, you risk regurgitating the same old junk that has become so commonplace on the Internet. It does not work the way many people may lead you to believe, and it comes at a much higher risk of failure.

7 Reasons Your Marketing Sucks

Get ready to feel defensive, because I am going to tell you what you are doing wrong. I am going to share seven (of many) things that suck about your marketing efforts. These are things that you are doing wrong, or not doing at all which suck so bad it is like a vacuum cleaner pulling money right out of your pocket. I am not telling you how terrible you are at your marketing just so you can pout about it and leave nasty comments on my blog. I am telling you this so you can stop going broke and making bad excuses for your failures. Note that I am also not telling you this to sell you a solution, because if you are screwing these things up, you are probably not in my target audience. I get paid for my work, and if you are screwing up this badly, you cannot afford me.

Got it? OK then, pick up your bottom lip and stop drooling on yourself about all the money you are going to earn with this new information. I am not giving you the keys to the kingdom. I am just going to try and help your marketing to suck less. So let’s stop sucking and start fixing some of your marketing screw-ups.

In case you wondered: Do I really have to be so abrasive? Not really, but unless I slap you around a little and let you know how much terrible marketing really sickens me, you may not get the point as clearly as I intend it. Maybe it will help you to realize that this is not just another ploy to dig my hands into your pockets. Besides those points, who wants to read another dull blog post about how to perform better marketing? I think the Internet already has plenty of that. Heck, have you seen my archive? Yeah, you didn’t pay close enough attention or your marketing would probably not suck this badly.

On with the list! Here are seven reasons your marketing sucks. These are not in order of importance or suckness. They all suck, and I will bet a photo of my middle finger that you are doing at least a couple of these.

Reason One That Your Marketing Sucks: Lack of Measurement

It is really easy for people to just keep tossing out their name and trying different ways to increase their business, but if your results are not measurable and accounted for, your marketing sucks. What good is it to gain more business and not know precisely why, and how to repeat it? I see this a lot, and it is a novice mistake that you make because you do not understand the value of good marketing. Without useful measurement, you never will.

Reason Two That Your Marketing Sucks: Lack of Plan

When you do not have a plan, it is hard to have proper measurement. Many would-be great marketing efforts fail by lack of a sustainable plan. A plan includes research, goals, measurement, budget, and good old fashioned hard work. If you are opposed to work, you really should avoid marketing what you offer anyway.

Reason Three That Your Marketing Sucks: Lack of Budget

A measurable plan will still suck if there is no budget. People tell me all the time that they do not have a marketing budget. Seriously? No marketing budget? How can you be in business and not have a budget set aside for marketing? A marketing budget should be based on known factors surrounding your market and it uses logic-based, mathematically provable facts. This is not mythical, this is the real world. If you don’t have a marketing budget, your marketing sucks … and it sucks really bad.

Reason Four That Your Marketing Sucks: Lack of Goals

A goal does not need to be 120 pages of unsustainable crap. It should be easy to understand and it should be achievable. It should be based on real information, and not on hype, fear, or other subjective junk your mind will throw at you. Goals should be meaningful. Just think about this: If some thug comes to pick up your daughter for a date, do you look at him differently if he lacks goals? Set some purposeful and researched goals so that your marketing can begin to suck less.

Reason Five That Your Marketing Sucks: Selling Product

You are trying to sell a product or service rather than address the reasons somebody would want your product or service. If you want to sell a car, you are not selling four wheels and a bunch of metal. You are selling freedom to roam, fun road trips, family safety, peace of mind, personal status, comfort, pride, dealership reputation, brand reputation, and other things. If you are selling the car without understanding the reasons people will benefit from buying your car, your marketing is wasted … and it sucks.

Reason Six That Your Marketing Sucks: Price-Selling

We all heard about this recession, right? It is not a secret anymore, but if you are marketing based on cost over value, your marketing sucks. There will always be somebody willing to sell it for less and bastardize your market. When you join them, there is little chance you will ever beat them. Raving fans and brand advocates are not created by price tags. Look at Apple Computers as an example of not selling based on price alone. They may not rule the personal computer market, but they rule their market.

Reason Seven That Your Marketing Sucks: Zombie Marketing

Zombie herding is a thing of the past, but yet you still try this against all odds. When you think that simply finding a bunch of people to pitch your goods to is marketing, your marketing sucks. You try to reach out with your message as far and wide as possible, but then forget the importance of all those active and vibrant living human beings who will spread the message for you if you just stop treating them like zombies. Tweeting and Facebooking your latest special is easy. Any mouth-breathing, knuckle-dragging, drooling and babbling fool can do that … and they are! Pull yourself together and be memorable. Your customers are real people with real brains. Stop treating them like zombies.

I see this all day long on the Internet. People tend to forget that the intent is to reach real live people, and not just some fuzzy demographic.

Summary of Marketing That Sucks

There I go again, giving away what I know. I keep saying I will stop doing that, because when you know everything I know, I am out of a job. The good news is that if everybody who comes to me for marketing had this much sucking in their market, I would not want to do my job anyway. Knuckleheads be gone! Come back when you begin to suck less and want to do more business.

Bonus Reason Your Marketing Sucks: You have no backbone and you are trying to please too many people. Build a brand and stand strong to the brand. If you are afraid that somebody will not like your brand, let me burst that bubble for you early. Some people will hate you. They will hate everything you stand for and everything you do. If you are too afraid to polarize your audience, give up now. Being famous often requires having the guts to be infamous.

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Improve SEO Return on Investment (ROI) With Simple Math

I share a lot of information about marketing topics and SEO (search engine optimization), but I realize that many people still wonder if SEO is real or just make believe. I have a pretty good idea of why this is the case, and I will share that with you. It is usually due to a history of low return on investment (ROI) for their SEO efforts, or a fear of low ROI for future SEO efforts. This pretty well covers it in basic terms.

Let’s face it, if you knew that you could hand a dollar to the search engine optimizer and they would hand you three dollars back, you would go to great lengths to get your hands on more dollars … to hand over to the SEO. So, what in this world would ever hold you back from that? I will venture an experienced guess. It is mostly a concern of whether you can actually see a return on investment, right? You want to know there is profit in the future, before you spend money on something you may or may not fully understand.

I am going to give you some simple math to help you understand and improve ROI of SEO in your business. I will also provide tools to help you measure your market potential. I hope that you will pay attention and use this to your benefit.

A big step to achieving this good math I speak of is to use mathematical logic in your marketing and stop fussing about low budgets, drained bank accounts, or anything else outside of these more important numbers of how to grow your profit. You see, this math will be lost on deaf ears unless you can overcome your own obstacles surrounding effective marketing. If it is mathematically sound, and a better answer for your business, it is your job to do what it takes to achieve better results.

The first thing to understand will be the potential value of SEO to your business, and then realize that SEO is extremely measurable. Thus it carries a very low risk when it is done well, and done completely.

How Much Potential Business is There For You Online?

If you are not yet aware of your market potential, we must get past this part. Do you have something worth marketing? I wrote an article on this not so long ago titled “Things You Cannot Sell Online“, but the list is pretty small. My wife even sells wedding cakes online … and lots of them! She does not take the orders online, but because of her online presence, she is busy enough to turn away customers every day.

If you are not clear on how much business is available to you, try using a tool like SpyFu, WordTracker, or Google’s keyword tool to find out how many people are searching for what you offer. Once you have some idea of the potential, which is likely more than you would expect, and even more than you will discover in just a few minutes of effort, it is time to turn it into an increase in your business.

Turning Market Potential Into Real SEO Numbers

Using basic figures, let’s consider this: If your average customer is worth an extra $50 to your business and you know that one in every 1,000 exposures to your business will bring you a new customer, you can see how 100,000 exposures to your business will be worth $5,000. This is easy so far, right?

Now, what if you could relatively easily raise some of these numbers? Which will you raise first? Maybe a better marketing message could reduce that one in 1,000 exposures to one in 700 that becomes a customer. That same number of visitors would be worth over $7,100.

What if there was an even easier way to improve your ROI? What if you had better market segmentation and a more targeted audience searching for exactly what you offer? Then, it may mean you earn a customer’s business once in every 500, 250 or even fewer exposures. That could add up pretty big.

Now, let’s consider increasing volume. What if you could realistically multiply your traffic just by moving up one or two positions in search results? Do you think that is impossible, improbable, or just doesn’t happen to people like you? Well, let me comfort you a bit by saying that it is clearly definable in the math, and it is quite achievable, too. Somebody will be there at the top of every search, and it is not just by luck.

It is true that where you are listed in search engine results for any given user’s search will have a huge impact on your reach and your ROI. Just how much does your search engine position relate to exposure to your brand? Allow me to explain it with math.

Using Simple Math to Improve SEO ROI

Let’s consider some very reliable numbers to help you increase your SEO return on investment. These are not sketchy make-believe numbers. These are numbers which are widely accepted and observed across the industry.

First, second, and third positions returned for a search receive over 50 percent of users’ clicks.
First page search positions receive over 90 percent of users’ clicks.

Now think about this: It means that if you are in the top three search results, you can expect that over half of the people visiting a website when performing the particular search will land on your website. On the other hand, if you are on the second page, you can expect a website visit from only a minuscule number of people searching for the given term. The way the math works out, if you are number seven and there are 10,000 monthly clicks to websites from searches for a given phrase, you can expect 2-3 percent of the search users to visit your website on average. That means 200-300 visitors for that search phrase each month, whereas the top of the list can expect over 5,000 by being just six spots above you. Now try plugging that math into the examples I gave earlier about value per customer, reaching a better audience, and the potential profit.

It really is true that you can have many times the number of people looking at your website and checking out your offerings, simply by moving your search engine rank upward. Sometimes, it is just a small move that keeps you away from success, but do you know which terms you are almost successful with? I hope this is some pretty serious thought for you, because you may actually be on the edge of success, but you do not know it or know what to do with it.

If you are concerned about the ROI of search engine optimization, the first place to look should be whether you are almost there already, but only doing it part-way and ending up somewhere down the list. If you budget and plan for top 20 ranking instead of top three ranking, you will often waste money and risk wanting to slash your wrists sometime down the road. On the other hand, if you plan and budget for top three ranking, you will shoot coffee from your nose while laughing on the morning you walk into your office and see all the new business coming in.

Reducing the Competition Can Raise Your ROI

Another place to look for better SEO ROI is in the pieces your competition left behind. If you are only focused on highly competitive keyword phrases but only making it to the second or third page of search engine results, you are likely thumbing your nose at a lot of money. Two reliable solutions are to do more of what it takes to reach the top, and also refocus some of your effort toward lateral keywords which are more achievable and can be snatched up by the thousands. Yes, by the thousands!

For example, searches for terms like “lateral keywords“, “SEO meta tags“, or “how to sell SEO” (which, by the way, has a lot to do with being able to do it well) will show my articles in the top of search engine results. Although these items receive a lower volume of searches than other keyword phrases, they are valuable because there are thousands of phrases like these where users find my websites … and your websites, if you choose to embrace your lateral keywords.

Less competitive lateral search terms are often very specific to the users’ search, which means they are more precisely getting what they want. It is a winning solution which can often dramatically increase the ROI of SEO. Oh, and I want to repeat that there are thousands of these potential search terms just ready for you to sweep in and rank at the top.

ROI Requires Investment

Yes, return on investment requires investment. Are you surprised?

I see it every day how a potential client will flinch at the cost of good SEO. In fact, depending on how serious they are about increasing their business, I am lucky that some of them don’t stroke out and lie dead before me. I would really hate to administer CPR to somebody before the check is written, but I have come close a few times. So to minimize the risk, I try to have some good numbers to explain the process and benefits of SEO done well.

If you do not have an investment, you surely cannot expect a return on investment (ROI). This is pretty simple to understand. I realize how scary an investment can be. It is especially scary when it is something that you do not fully understand. I hope this has given you some thought on how you approach your search engine optimization efforts and how to increase the ROI with some very basic math.

Now after all this math, can you believe there are actually trained and experienced SEO for hire who can do all this for you and minimize your loss of ROI? It is a crazy thought for some, but you want to increase your SEO ROI, and I am sure you will try to use this information wisely.

Here are two more articles you may appreciate that discuss marketing cost:

Please be sure to add your comments.

*Photo Credit to Acid Wash Photography via Flickr

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Is Your Blog Sending Mixed Messages?

Have you been here before? I do not just mean here at my blog, but have you been faced with questions or doubts about your efforts? Maybe you question whether people understand the intent and purpose of your blog, or maybe you question the intent and purpose of the blogs you read. These are legitimate considerations for a lot of bloggers, whether producers or readers.

I am a big proponent of blogging. In fact, if you just google “reasons to blog”, you can see that I am practically a poster child for the benefits of blogging. If you need encouragement, I suggest giving my list of “10 Really Good Reasons to Blog” a thorough read. If you need blogging tools, I would recommend “6 Essential Blogging Tools for Bloggers and Non-Bloggers“.

Let’s face it, great blogging is hard work. I have actually considered making a video of my steps to produce a blog article, but then I want to break my own fingers just to avoid the temptation of all the video editing on top of the other efforts.

What does it take to produce a blog article? Here is a one-sentence rundown for you: I get a bright idea, then I research, write, print, proofread, edit, print, give it to an editor, edit again, find a graphic, edit the graphic, categorize it, tag it, keyword it, write a description, produce an excerpt, record a podcast, upload podcast, title and tag the podcast, review the podcast, preview the article, edit it, preview it again, publish it, tweet it, facebook it, linkedin it, stumble it, reddit it, ping it, diigo it, mixx it, delicious it, then watch my web stats and keep my fingers crossed while hoping that some people will digg it, stumble it, facebook it, tweet it, and etecetera.

Somewhere in blogging, there must be an earthly reward. This is not the extent of what it takes to produce and promote a good article, by any means, but I was running out of breath trying to fit it into just one huge run-on sentence. There is a whole lot more to it than just that one breath. Through all of this effort, I hope that readers will appreciate it just a fraction of how sincerely I was trying to benefit them. If I benefit them enough with useful topics, they may help pass my blog along to somebody interested and in need of my marketing services, so that I can keep blogging without my kids getting too skinny.

Ahh, true passion of the SEO and social media marketing blog producer … you want some of that, don’t you?

Fun and Simplicity of Blogging

I already pointed out that I am an advocate of blogging. It it true that blogging holds many great rewards, but blogging is not an easy task for most of us. Some people will promote how fun and simple it is to produce a blog, but then I once heard a woman say something similar about having a baby, too. Yes, blogging can be very worthwhile, but there is also a pregnancy and labor side of blogging. Good blogs come from things like pixie dust and unicorns, but great blogs come from mind-numbing levels of creative effort. This is especially true if they are business blogs, which require a high level of marketing talent.

Knowing that it requires a lot of work to produce a useful blog, it would be a horrible shame to create and promote all that great work and not at least receive a few comments from readers, more subscribers, additional business, or something to justify all the effort and keep you wanting to continue giving your works to this amazing Internet resource we all build together.

Why Do I Make So Much Effort to Blog

Yes, here comes the reason I work hard to serve you. I will break it down really simple to tell you why I work hard to provide benefit to my readers. It is not as despicable as you may have thought.

If you are a subscriber to my blog, you have seen my crafty works to help get your thoughts racing about SEO and social media marketing. You may wonder why I work so hard to help people with marketing tips and ideas. I do not sell advertising here on my blog, so how can this possibly be worthwhile to me? I do not even promote my own company. Actually, the opposite is true, and my company promotes my blog.

What the following description of my efforts should drive home for you is the very most essential piece of the combined art and science of online marketing. Here it is: The most important thing about my blog is to serve people with something useful and compelling. The short version that I often tell people is “be useful!”

Yes, there you have it. The emphasis of my effort is to be useful and compelling. The kicker is this: When I am useful and compelling, people will share my work with others. If they share it on their blogs and social networks, my search engine ranking is improved, my readership is improved, and far beyond any big ego boost you may suspect, I actually stand a greater chance of having a paying customer ask me to help to do the same for them. Now that does not sound so much like the kitten-killer you may have made me out to be, does it? I did not even con you into buying something you do not need. That is refreshing in this day and age, don’t you think?

Have I Helped You?

I want to ask that in consideration for my efforts for you to pass along my work. If you are a do-it-yourself’er, please pass this along to people who may hire out my marketing services. If you are a marketing person and you do not have a conflict of interest, please spread this to others in our field. If you are a marketer seeking a client, just like me, I want to ask you to reach out to me so we can share ideas. Maybe I can guest blog for you and help promote you to your best audience.

In any case, if you find it useful, I want to ask you to subscribe to my blog and share your comments with others here. Also, please do not be too ashamed to pass along what I offer to others on your Twitter, Facebook, LinkedIn, Digg, or other social networks. I am not your embarrassing Cousin Eddie. Helping me to share my work with people who can benefit is nothing to be ashamed of. I may be just “a web guy” to you, but I may provide a lot of benefit to somebody you know.

I promise that, although I am from Kansas, I will not behave like the famous Cousin Eddie from Kansas depicted in this video.

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Help Abolish Procrastination Tax

I made a follow-up call to a man about his marketing needs. He previously asked me to follow up, and so I did just that. Within about a minute of my call, he said “Well, this is a really busy time of year for us” and started with more excuse-crafting. I interrupted him to say “Hey Bill, I am not calling to waste your time” and quickly ended the call. What I really meant was that I was not calling to waste my time, and I think he got the point.

Bill is a man who knows very well why his company is bleeding money. He knows that he needs better marketing. That is why we have been talking. He expresses good intentions, but he always has an excuse. Is being busy a good reason to put off better marketing? Is money a good reason to put off better marketing? Is there really ever a good reason to put off something that will improve your business?

Let us consider where money comes from in most businesses. It comes from doing more business, and that means more customers. More customers comes from marketing. Is this really such a mystery?

“Procrastination Tax” is the Extra Cost of Waiting

People have been frustrated by taxes for centuries. They vote, they write their government leaders, and they even overthrow their government, but mostly they complain. They complain a lot! I hear people every day complain about the economy, and how everything is swirling down a big toilet bowl. I am not completely excluding myself. I don’t like it any more than the rest of you. The difference I make is that I realize one of the biggest “taxes” I pay is “procrastination tax”.

Putting things off until it is too late, or until the cost of waiting makes problems much worse is common. It is one of the easiest mistakes to make, and also one of the most damaging. The good news is that you have a choice.

For somebody like Bill who makes excuses, the additional cost caused by procrastination is high. He said that this is a busy time of year. It is the time when his business seems to be getting better. It only lasts for a short time, and then things will be slow again. Bill knows this, because he has been in his business and waiting for the next busy season for decades. Wouldn’t it make sense to maximize that seasonal opportunity, since it only comes once in a while? By procrastinating, Bill has effectively put off his best chance to turn his business around and stop losing more money until another year. Yes, another whole year before he will have another opportunity like he faces right now. Another year with mediocre results … and that is if all goes well. Another year to worry about whether he socked away enough to make it through the next slow period. Another year that he could have done more business and grown his company and had an even better year, next year.

I wonder how many years Bill can waste procrastinating before he realizes that action today is worth a lot more than action tomorrow. For some industries there is a year between each big rush, and for others it is a much shorter time. In any case, the tendency to wait for just the right time can have damning results to a company. I wonder how Bill will feel when he looks back a year from now and wishes he had set a better plan in motion. Oh yes, and next year will come … faster than ever.

Bill will always be waiting for something. While he waits for the perfect time, his procrastination tax is growing each day.

This reminds me of something my mother told me many years ago. She said “If you wait until you are ready to have children, you will never be a father.” I have three kids now.

Related Article: Push Your Marketing “Go” Button

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