contingency seo Archives by Mark Murnahan

Why Do SEO Lie? Their Customers Demand It!

You can often catch me defending the importance of search engine optimization, but I am just as likely to criticize the industry. Actually, I tend to be more critical than defensive, but today I am defending the industry honor. This is because although there are a lot of slimy, no good, low-life, bottom feeding, liars, cheats, and rip-off search engine optimizers on the fringe of my industry, there are also many SEO with integrity. These are the men and women in the SEO field who work hard and uphold good business values and deliver on their promises. These are people who take pride in their work and are as excited to see their clients succeed as the clients themselves. So the question must be asked, “Why do SEO lie?” and we should also question the reasons it has become an expected norm in the field. It turns out that a lot of people simply cannot handle the truth and the market started demanding lies. The truth is that it takes more time, knowledge, and expense than most SEO will be willing to tell you. The lies are a whole lot easier for most people to take.

I have done a lot of thinking about why SEO lie and I think I have some good insight to the matter. I have been in the Internet business since about the time graphical browsers came into existence and I have earned millions of dollars for myself and my clients as a search engine optimizer. This is nothing new to me, and I have watched the evolution from beginning through today. I want to share a bit of that with you, and I hope you will understand this from the point of view of a guy with no reason or intent to lie to you. Note that although I may say I am “for hire”, I am extremely selective about who I will work with, and it is statistically unlikely that you will be one of them. That said, if I bullshit you once, just stop reading and move on.

SEO was once a field in which the biggest challenge was to help people understand the value and the need to be listed at the top of search engine results. Being listed as number one in search results delivers many times the return of being listed lower. If you want to learn more about the math, just read the article “Improve SEO Return on Investment (ROI) With Simple Math“.

A Reason to Perform SEO

I will tell you why I entered the industry of search engine optimization for hire, and fell in love with it. Once upon a time, I merged two companies and created a monster. When I say a monster, I mean something big and with teeth that could bite the head off the competitors. We were in the field of website development, web hosting, Internet access and many other things Internet-related. We quickly found that marketing online was really effective, and we made a stand in the wholesale end of the Internet as the geeks behind the geeks. We found ourselves providing Internet access and web hosting services to over 2,000 Internet service providers and web hosts. It soon got to a point when we made calculated efforts to avoid the retail customer. We were doing so well at wholesale services that I often found myself saying “business is great if it wasn’t for all these damn customers!” What we knew was that it had everything to do with our reach in search engines, and so that was obviously an important service offering. What this means is that I joined the industry because I was already successful at it for my own services. I did not enter the SEO field to earn money, I entered it because it was already earning me money.

By providing SEO services to our customers, our customers can sell more, and in the wholesale end of the industry, that is great. Making customers successful means that they sell more, and since the service our customers sell comes from us, it is an obvious formula for success.

Where SEO Lies Began … The Money

Because SEO was such a lucrative field for top performers, it only made sense that there would eventually be an ugly turn in the market. When money flows fast and easy, it is very alluring for every con artist with a computer and a modem. Don’t tell me you have not seen this sort of greed online unless you have never received an unsolicited email for pharmaceuticals. SEO took on an ugly face as it was flooded with people making false claims and unrealistic promises. This was bolstered with extremely high demand for quality search engine optimization that could not be met by the relatively small number of good SEO vs. bad SEO, and due to the huge growth of the Internet.

High demand created a challenge for many SEO, because the industry not only had to explain the needs and benefits of search engine optimization, but also to defend themselves against a growing public perception that was created by the fringe of our industry trying to cash in on the latest craze. This created a market where legitimate SEO had to compete with liars with nothing to lose. On the surface, it put us at a disadvantage, because we planned to be there for the long haul, while the SEO who lie are just there to collect their money and move on and change their company name as needed. In many instances it caused the skilled to stand out, but many SEO took a stance that “If you can’t beat ’em, join ’em.”

SEO is Flooded In Recent Years

SEO has taken some obvious directional changes over the past couple years as companies desperately seek cost-effective answers to their marketing needs. The most sensible answers are usually not the easiest or most comfortable for businesses, and this paved the way for an even larger majority of fringe SEO willing to lie to get their business. Many dirty SEO have preyed on notions that if it is cheaper, it must be lower risk, and that search engine optimization is something way over the customer’s head.

The Internet has grown at an astonishing rate, and along with that, there is a huge population of website owners who know so little about the Internet that they are very easy to cheat out of their money by offering them false hopes. Just consider how easy it would be to lie and cheat somebody who knows little to nothing about an industry, and has little patience to learn enough to make good decisions. Then add in the desperation of a recession and you have a formula for disaster.

Many people launching a new website are of the mindset that it will be a quick and easy way to rake in a ton of business and that SEO must be pretty much the same everywhere. This is a huge open door to fraud and misrepresentation of the industry as something confusing and technical. Just imagine how easy it would be to make up a few catchy lines to confuse the public and haul in the money.

What really hurt the industry over time is that as more of the professional SEO who really do know the industry and do a good job for their clients are asked to justify the cost of SEO, more of them lowered their standards to become affordable. It made it likely for honest SEO to take on projects without the resources they needed and only deliver a fraction of what they otherwise could. It started going downhill from there, and it began to blur the lines between the skilled and the unskilled. It caused many of the good SEO to tell seemingly innocent lies of the hard work and long hours it really takes to do the job well. It lowered the good just a little closer to the level of the liars. This also drove many of the good search engine optimizers out of the SEO-for-hire market to focus on their own SEO projects.

Why Would a Good SEO Need You?

It is important to consider that good search engine optimizers who know the job can choose their products and choose their clients. Any time you hire a good SEO, you are buying their time away from other projects, and that creates a cost to them in the way of lost opportunities elsewhere. The best results often come from the SEO who chooses to work for hire because they love it. All the same, they will expect to be compensated well to achieve your success, and often in the form of “pay for performance“.

On that note, I will say that the continued decline of the SEO-for-hire industry is the reason I have recently been blogging less frequently than usual. I am working on my own projects and taking less time to share my talent with others. After all, for the good SEO with integrity and knowledge, we will always earn more by doing the job for ourselves than to do it for our clients. I hope that you will consider this fact when you seek a search engine optimization provider.

I know, my picture says “For Hire”, but the truth is that it is only for those rare few who are not fooled by the lies. It would take a couple sticks of dynamite and a bulldozer to fully drag me away from some of the projects I am working on. Either that or a client with a real understanding of the job at hand and willing to realize that much of what they hear about SEO is a lie. Especially the notion that it is cheap, easy, or the same everywhere.

Search engine optimization done well is worth the effort and the challenges. It is what makes companies more successful than their competition, and it has an important place in nearly any business. I have no reason to lie to you about that.

Good search engine optimizers will agree with the decline of integrity in the industry, while others will prefer to sweep this bit of ugliness under the rug and keep on lying. There will always be those with integrity to defend. In my case, I feel like I can defend SEO for hire more effectively from the outside looking in, and separating myself from what I see as a good market gone in a bad direction.

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Hiring SEO Tip: The Wizard Mutual Fund Management Cannot Bullshit Me!

I just got off the phone with a guy who purportedly spent over a million dollars developing his quasi-e*trade competitor service that will supposedly bring the whole world of finance back into check and fix the struggles of anybody afraid to lose their money in a mutual fund or other stock market failure. Before I get too far, I want to make it very clear that I do not earn my living writing this blog. People find me here, but it is absolutely not how I earn money. I earn money when somebody comes to me to make their business successful and can push their marketing go button. When they come to me to feed me more crap, I feed it right back to them. Sometimes I feel compelled to tell my readers about it. I often do that with a scorching opinion of mediocrity.

The Wizard guy called me a couple days ago after finding me online. Yes, he found me in a search and I was not seeking him. I don’t seek people, and I don’t do fluffy sales pitches and free market research. I am the SEO (search engine optimizer) after all, and my job is for people to find me, but mostly to help people find my clients. I answer questions and I help people to understand what I do, but I would rather choke them than explain the importance of being visible in search engines with a magnificent marketing message … or that I know how to do it. Seriously, if you find me, don’t ask me if I can help people find you. That is clearly grounds for choking. People discover me many times per hour, and some of them think they understand the whole idea of what I provide, but most of them have it all wrong. I mean, sometimes they get it extremely wrong!

I am not here to sell you stuff or to take your money. Do not ask me for a price tag for a subjective interpretation of success, because I will only tell you that if you want “success”, you better bring your lunch money and expect me to hang you up by your ankles to shake the coins from your pockets. You are not going to get success for free. I already have a wife, and she is the only person who can rip my shirt off and get my talent for free. Success does not come with a set price, and it is not defined the same for you as it is for that other person over there. That is why, if you want success, my standard price begins at 438 squillion dollars. Now just how much success do you want to buy?

I am here to improve my clients’ profits by improving their marketing message and its reach. That is what I am paid to do. I do not care who you are or how much you can pay me … or try to impress me with, because you cannot buy my reputation or integrity. Not at all, and I have foregone millions of dollars in the past to prove that money cannot buy my integrity. Don’t even make a bid, because it is not going to happen.

The Wizard Impressed Me … At First

The Wizard guy gave me a great demonstration of his service and I was impressed. In fact, I was impressed enough to ring “The Wizard” on the phone tonight as a follow-up call to our previous conversation. He was beaming with delight at the prospect of my interest in marketing his service, and we shared some great ideas about what his marketing plan should entail.

The Wizard guy has the brilliance to suggest that his service may be best served as a pyramid scheme. Sure, it could go that way (in a bad movie), but I told him that if he made that decision without the foresight of market research that it could kill a lot of other possibilities he had also hoped for, including potential for selling the company. He had mixed ideas on how to market his service, and I told him that what would benefit him the most before his product launch is some solid market research. He liked that, but thought that should be free. He had the impression that properly extensive market research was something we would just provide free of charge and then send him a proposal for the implementation. It is too common for people to think that marketing is just about the implementation and that the research is just pulled out of our undershorts. It is not that way, and good research with solid projections does not come free … for me, you, The Wizard, or anybody else.

In my opinion, this guy expressed no better clue about marketing the product than an arrogant idea of who should buy “The Wizard” and why the whole stock market and mutual fund industry should believe in him and his flashy but convincing Wizard service. He only explained who he was and who he thought he should sell it to. He seemed to know or care little about who it would actually benefit the most, how to reach them, or the proper message they would respond to. Market research to him seemed to mean I would go and gather all of the magic bullets and put them into a canned proposal, and that to pay me meant I would send him a loaded gun to shoot at his target.

There is a whole lot more potential for The Wizard than he seemed to grasp, but it was only after I gave him a big enough dose of my marketing experience in a “reality pill” that he finally said “this is sounding kind of expensive.” What completely failed to sink in was that in order to bring a product to a position of massive market success in an industry already clouded with distrust and crooks is that you cannot do it with a tin cup full of pencils and a pair of dark glasses begging for nickels on a street corner. When you create a self-proclaimed brilliant product and have the audacity to call it “The Wizard” and brand it as some sort of financial savior, you better be ready to market it and prove that you have more than a mythical profit-solving stock market idea. Marketing takes research, and that means more than a kid next door saying “we can put it on Craig’s List.”

The Wizard Mutual Fund Management Tool Wants Contingency SEO

If you ever happen to Google the term “contingency SEO” I am what you get. Yes, numero uno … I am the guy. I love working for pay based on my performance. That is where I make money, and that is all great. I just hate it when people think that it means they have no cost involved and that I trust them just because … well, just because they called me on the telephone to pitch me their line like a squillion other cheapskates. For my candid take on this, take some time and see the video of Wimpy from Popeye here (if you are reading by RSS, see video on the original blog post).

If you want to know how contingency SEO works, read about it. It does not mean free marketing. It means partnering up with your marketing people and working together for more profit. I know that may get confusing for some people, but the reality is that you cannot shit on your best asset and expect the best results. No … that is not how this works. That kind of illusion only happens in fairy tales and movies … like The Wizard of OZ.

Peeking Inside The Wizard’s Mind (My Speculation)

OK, I get it … if I create a market for this unknown service called “The Wizard” and give my gracious SEO talent and market research on contingency, the wizard will gladly pay me on Tuesday, like that jackass Wimpy from the Popeye cartoons who always owed people for last Tuesday’s burger. Sorry, but no dice. When I market something, I bring more than my good looks and a pocket of arcade tokens. I use my industry reputation, and I use a long list of marketing resources and talents which are not free. I put a lot of money and work into the launch of a product which can cost dearly if I start launching marketing plans like “The Wizard” only to piss off all of my business relations when some Wizard guy does not pay the bill and I am on the hook to pay the people I brought in to help market it with me.

The Wizard Stock Market Service Has No Stock

Before I jump into bed with a client for a contingency SEO contract, they had better be ready to put some skin in the game. I mean, if this guy has a million dollars wrapped up in development of a service, how can he seemingly care so little to recoup the cost and bring it to market the right way. How much can you trust the wizard who did not seem to understand that creating a solution is only a tiny part of a business? What kind of financial wizard is that?

Do you want to do business, or do you want to feed bullshit to somebody choking on a mouth full of bullshit?

Success and earning trust from consumers should require that you can do what you say you can do. You have to be a business person and that means more than having a great idea. You must have money … yes … m-o-n-e-y, because although it may look easy, what I do requires people … full-time people with kids to feed and bills to pay. Without money, it is hard to promote some scheme that deals with people’s finances and retirement futures. I am not about to become another Bernie Madoff jerk by promoting some plan to solve the world’s mutual fund and stock market troubles. No … not for free, and not if I view you as a bad businessman or somebody summing me up as a sucker.

I may be an asshole, but I am not an asshole that you can scam, or pay enough to scam others.

Do Not Act Like The Wizard

If you have a product to bring to market, do not act like The Wizard. Are you seriously so delusional that you think product development is where an idea will make money? No … the money comes after you bring it to market, and sometimes not even then.

If you come to find a need for serious marketing and you reach out to a serious marketing person … I mean one with some marketing talent, don’t come to us with an attitude that we are here to sell you something. If the marketer is good, and if it is any search engine optimizer with a little experience, he or she hears from people like you all day, every day. We get sick of it, and it forces our gag reflex into overdrive. Then we end up waving a bullshit flag all over you and may turn you into the next Suture Express. Go Google to see what happens with companies like Suture Express when they irritate the SEO by not paying. Don’t take my word for it … go and ask Google!

If you want the best marketing, it is better to treat it as if you are going to the bank seeking a loan. You want what we have to offer (money), that means you need to give us a reason to approve you. This is especially true if you are seeking contingency / performance-based SEO. I am not your momma, and I have no obligation to feed you. Let’s get that straight right now. I have three words for cheapskates wanting a free lunch and those are “rub a lamp”.

If you think I make my money here … writing this blog, you really got it all wrong. I make money when non-bullshitters reach up under their sack and bring something to the table that I can market for them. Hitting me up for a bunch of free ideas and then insulting me is a good way to get said sack on an Internet chopping block.

So there is my rant. Do you want to do business, or do you want to feed bullshit to somebody choking on a mouth full of bullshit?

That is my opinion. Take it or leave it, but don’t act like you didn’t see it.

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Find Good SEO: Why Good SEO Don’t Seek Your Business

Being ranked at the top of search listings on Google, Bing, and etcetera, for the things that make companies money is a very competitive endeavor. The SEO who can produce really fantastic results are few and far between. The demand is high, and the supply is comparatively low. SEO is a tricky business, and to find good SEO is kind of like finding a needle in a haystack. What makes it even harder to find good SEO (search engine optimization), is that the best SEO (search engine optimizers) are not seeking you.

Unless you sell fish milkshakes or garlic scented breath spray, you have probably noticed that there are a lot of others trying to attract the same customers as you. I should not need to explain all the reasons for wanting to be at the top of search listings, but I will say that being there is very valuable. I don’t just mean being there for your few “important” search phrases like your company name. I mean being there for the right search phrases, with the right marketing message, and a website that will convert lookers into buyers. I mean being listed for thousands of searches and maximizing your lateral keyword effectiveness. This is a job of the SEO, and we are paid to do the work that makes most people want to pull their hair out and scream at their computer. We do what others cannot do. In fact, maybe we are just a little more like Superman than we like to let on. You know, we try to be pretty humble (even though it is difficult).

Good SEO Are Not Salespeople

It has often been said that a good SEO does not need to seek business. If they are skilled at search engine optimization, there are many great opportunities open to them. This does not mean they do not want your business, but only that they are probably not banging down your door, ringing your phone off the hook, or filling your email inbox with offers of cheap SEO services. Now, I should explain that I don’t mean the ho-hum average SEO, but the ones who really deserve to carry the title of Search Engine Optimizer. There are a lot of fakes, but I have already explained how to tell the difference between good SEO and bad SEO. If you missed that article, you should make time to read and find out.

Why do I think that good SEO are not salepeople? Well, I think most SEO can probably sell SEO if they have to, but for most of us I think it gets pretty aggravating to answer salesy questions that people do not actually even care to know anyway. I mean, do you really think a client needs to know each detail of the work to be performed? Do they need to know everything the SEO knows? If that was the case, they would do it themselves. They just need to know that the SEO is good at what they do, and that they will receive quantifiable benefit from the work. Hell, I hate selling SEO, but I love performing the work. Go ahead and search Google for sell SEO and see if you find me there (Hint: Don’t look down). To me, proof should be all the selling I need to do. If somebody wants more than that, I guess I can take my shirt off and show them my sexy chest, because that would likely mean more to them than my in-depth SEO lesson that will go right over their head anyway.

Good SEO Are Quirky, But Entrepreneurial

As people, the best SEO (search engine optimizers) tend to be a little bit quirky, opinionated, eccentric, clever, and above all, entrepreneurial. SEO do not choose this work just because all the other jobs down at the 7-Eleven were taken. We do it because we have a passion for success, a competitive spirit, and often something to prove … call it a Napoleon complex if you like. SEO is a field filled with some truly astonishing marketing talent that is honed every day by constant studying of people, trends, facts, figures, and of course, the “secret ingredient” that we will never share with you because after all, you are not “in the club”.

Why SEO Don’t Seek Your Business

So, you may still wonder why I say that “good SEO don’t seek your business”, and that is something I am here to answer. The reason is this: A good search engine optimizer can take their skills to any industry, at any time, and invest themselves in that industry and earn a fortune. This is not a myth, and a good SEO can back it up. I would say that it is even true that a “pretty good SEO” can achieve a high level of success if they put enough time, study, and patience into their work in a given industry. In my case, I earned millions of dollars selling wholesale Internet services over the past decade. That did not happen because I was passionate about selling dial-up Internet access and web hosting services to ISPs. It happened because I was passionate about SEO, and I kicked that market in the ass hard enough to amass up to 2,000 resellers. It would have been even easier if I could have just been the SEO all along and not had to work as the CEO, too.

You may wonder why, if a search engine optimizer is good, they would choose to work with clients’ projects instead of selling their own product or service. This is where some people just don’t understand the required focus of SEO work. If I wanted to sell cigars online, you can bet I would corner the cigar market. I am already well listed in Google for cigar related search terms, and I am not even a cigar retailer. I don’t want to sell cigars. I do not want the hassles of operating another business … I just want to sell other people’s cigars. That is why I am a search engine optimizer. As you may have noticed, my blog is “a Web Guy” and not “a Cigar Guy”. I want to focus on making products and services successful with better SEO, and not deal with all the operational headaches of the business.

Good SEO Seek Opportunity

The reasons freelance or agency SEO consulting is so attractive to a good search engine optimizer has a lot to do with our entrepreneurial drive, and our passion for success. In order to be a really great SEO, it takes a lot of focus and love for the work. I will speak for a group when I say that most of us love wielding our success tools and reaching the top of search results and making more business happen. We think like a Mount Everest climber. We have one overall goal in mind, and that is to reach the peak.

SEO will often turn away business for reasons that you may not understand. This is not entirely about money, either. We seek opportunity, and much of the time, the client simply does not have the opportunity we are seeking.

Another reason good SEO do not seek your business is because until you understand the value of our work enough to come to us, you would never pay us more than a small fraction of what our work is worth. Unless you understand that we pay you more in increased business and brand recognition than you will ever pay us, you are just not ready.

Consider how you would react to a qualified SEO with a track record of success and a proposal that he or she will work tirelessly over the next year to make your product or service offering more visible, with better brand recognition, higher conversion of lookers to buyers, higher profit margin, and they can back it up with real numbers. They even come to you with legitimate SEO guarantees that make sense to you. How do you answer to that? Do you say “No, I am totally happy where I am … I don’t really want more customers.” If that is the case, which sometimes really is the case, then why in the name of all things intelligent are you reading this blog? You want more business or you should be reading something a whole lot more suitable to sitting in a rocking chair or moving to Florida to play golf. No, instead, you want more business, and you want to know ways to make that happen.

Once you accept this, the only obstacle left is for you to get up off your wallet and push your marketing “Go” button. Just don’t ask a qualified SEO to start begging for your business or offering you discounts while you are getting more out of the transaction than they are.

Summary: The best SEO are the ones you find, and not the ones who found you.

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11 Common SEO Questions Answered by SEO

Here are answers to some of the most pressing questions about SEO that are asked of SEO professionals. I am not ranking these questions in the order of urgency or frequency, but these are some of the most common things I hear when people call me, search the Internet and find me, or meet me and ask what I do.

SEO Question One: What is SEO?

Answer: I suppose I should start with answering the big question of “What is SEO?”

SEO is both a noun and a verb, kind of like Google. It can mean search engine optimization or search engine optimizer. You can usually tell the difference based on the usage.

It involves many aspects of improving a website’s ranking in search engines, and thus increasing website exposure. However, it goes a lot deeper than that. Being listed at the top of search results does not always mean a visitor to your website, especially if you are not listed for the right search terms. Finding the right search terms (keyword phrases) is very important, and often involves many lateral keywords.

SEO has a lot to do with converting more searches into clicks, but clicks alone do not always mean profit. So it also has a whole lot to do with converting those clicks into an action, such as a purchase or a new business lead.

SEO Question Two: How Much Does SEO Cost, and Why?

Answer: I get this question more than perhaps any other, and it comes in many variations. I get it in person, on the phone, and I get it in searches for “SEO hourly rates“. If you Google that term or a number of others like it, you will understand why I know this is a common question. You will find an article I wrote a while back titled “SEO and Web Development Hourly Rates” The funny part is that really great SEO is not done based on an hourly rate, and simply asking “how much does SEO cost“ is not a well-qualified question.

I know it is a scary thing to imagine waving goodbye to money. If a person can look at this without the hair on the back of their neck standing up and consider it for a moment, the better question is actually “how much will a lack of SEO cost?“ Sure, that just sounds like a guy trying to sell you stuff, but I am serious. What happens when you do it wrong? Doing SEO wrong or not doing it at all is what becomes really costly.

I realize that the real question people want to know about SEO is how much they will have to invest in order to get the results they want. The problem is that at the same time, they often do not really have a finger on what results they are after. “More business” is not a good enough answer to the question. The best answer for your individual case requires planning, and planning means developing better questions with better answers.

If you just want three more sales, it will probably not require a large upfront investment. On the other hand, if you are selling custom purple pajamas for botfly larvae, all the SEO in the world may not help you much. Neither of these represent a good plan, and if you start without a plan, you will end without a plan. Here is an article to help you consider your planning, and why you don’t just want to be along for the ride: “Business Evolution and Crash Test Dummies“.

What is needed and how much you should spend will be different for each individual business case. The answer that will provide the best results will usually be uncomfortable. My short answer is usually “bring your lunch money” because if the SEO is done well, every additional dollar you invest will produce a greater return.

Does it cost, really? I thought it was supposed to pay money, not cost money. I wonder what the cost is if you don’t do it? My really super smart-ass answer to the number one most important factor in your business success (your marketing) would be “how well do you want the job done?”

In answer to the last part of the cost question (why), I would like to refer you to an article I wrote only yesterday titled “Where Does Marketing Talent Come From?”

SEO Question Three: Can You Reduce the Upfront Cost?

Answer: Yes, there are ways to minimize the upfront cost of SEO, and the best one is with a contingency SEOcontract which allows the provider to earn money based on performance. Be mindful that there is generally still an upfront cost involved. After all, there is often a lot of risk mitigation for the SEO in making sure your company and your products are market-ready and something they want to partner with.

When you contact a good SEO, you should be ready to afford the cost. Again, this is an investment in your business and you are seeking a professional service to build your business. If you ever wonder why a good SEO’s phone keeps breaking up and the call drops, consider this: If you are asking them to deliver you the moon but to do it “cheap”, this could very well be the reason.

SEO Question Four: Can SEO Help a Small Local Company?

Answer: Yes, it can also help a small local company stop being small and local if they choose. Can it help a small and broke company? Well, I like to remember a term I learned in grammar school: survival of the fittest. If your company is already too broke to sustain the basic essentials of marketing, it may be too late. I said it may be too late. I think it is still better to go down fighting than to just roll over. SEO is likely the best chance you have.

SEO Question Five: How Long Does SEO Take?

Answer: This is another one of those sticky questions with a whole lot of answers. I generally expect to see results the moment I click “publish”. Once you have a site that is worthwhile to users, a squillion good incoming links, and a good reputation with Google, things can happen very quickly. A better answer may be how long it will take you to make the decision to take action. It is like planting a tree. If you want shade, it is best that you did it a long time ago. In lieu of that, I will let you answer the best time to plant it.

SEO Question Six: How Long Does SEO Last?

Answer: I have written articles for competitive keyword phrases that are still at the top of searches since nearly a decade ago. Things change, but the search listing aspects of SEO are generally designed to last. Other areas of SEO work are also designed with longevity, such as an emphasized call to action and other matters of Website usability. If you really want an understanding of how long SEO can last, I invite you to read “Can You Value Each Blog Post at $10,000?” where I explain it more clearly.

A pay-per-click campaign will last until you stop paying for it.

SEO Question Seven: How Can I Measure SEO Success?

Answer: The short and sweet answer should be “in your wallet” but it is a bit more than that. You can measure success of specific traffic results and user actions very easily with statistics from tools like Google Analyticss and Clicky Web Analytics. If you can get beyond the big task of planting the seedling of good SEO, the results can mean a whole lot more than just how much more money you have. It can mean that your business is on a path to a sustainable marketing platform where every time you have something to say, your content will rank much more easily in search engines. So your measurement should extend beyond today alone, but also include a longer term look at where your business will be down the road.

SEO Question Eight: Isn’t SEO Mostly Just Title Tags, H1 Tags, and Meta Tags?

Answer: I want to be nice about this one, because I know that the SEO industry has talked a lot about these things and it may seem there is a lot of emphasis on these items. I will touch on each item individually, but just for a moment. Then I will explain how little they do in the big picture.

Title tags are important to SEO, because they are the top-level on-page item to tell a search engine what the page is about. If the content matches the title, and all other things are perfect, you may have a win. There are clearly a lot of other factors. Otherwise, some of those pages titled “Home” (and sadly there are millions titled just “Home”, because somebody got lazy) would show up somewhere. Instead, when you search for “Home”, you find “The Home Depot”, and “Lowe’s Home Improvement”.

H1 tags hold importance due to the proper structure of a page. They are like a headline on a newspaper and they are the starting point of an article. The H1 tag tells the overall subject of the page, and ideally the rest of the page matches the subject. There are a lot of SEO who will argue until they are blue in the face about the subject of H1, and sometimes rightfully so, but if you want to know more just Google it. You will find an article I wrote years ago right on top. Here is my article titled “H1 Tags Improve Search Engine Placement” and here is the Google Search for H1 tags. You be the judge, but please do not assume it is there just because I used the H1 tag.

Meta tags? Don’t even get me started about meta tags. This is like a joke that spread widely back in the 1990’s to make SEO sound smart. Kidding! Actually, they once had some bearing on SEO, but many search engines do not look at meta tags as a factor any more than the haircut of your pet chihuahua.

The Big Picture: If these simple items of title tags, H1 tags and meta tags did the trick, don’t you think the Internet would get pretty messed up with totally irrelevant things in the way every time you search for something? It takes a whole lot more. I mean, wouldn’t you rank yourself a lot higher for “2010 Olympics” or “Brittany Spears” if that was the case?

SEO Question Nine: Are There Any Guarantees to SEO?

Answer: Yes, there are a few guarantees with SEO, and they are not all lies, either. First, I can guarantee you that if you do nothing, you will get nothing. Some SEO will provide outrageous guarantees, and I hope you do not fall for it. One type of reasonable guarantee is based on additional work until a set objective is met. The most reasonable SEO guarantee is one that the professional you hired will work hard and work smart to meet your objectives. If you ask for guarantees, you will usually pay for guarantees. In many cases the customers pay for them the hard way … by believing something that is not true.

SEO Question Ten: Can’t I Just Do My Own Google Adwords?

Answer: Yes, absolutely! You can do it all yourself. Just be aware that you have another job to do … running your business. If you think you can do the job as well as the professional who makes it their career, I just hope you don’t make the same kind of decision about professional football or dentistry. You are likely to get hurt.

SEO Question Eleven: Can’t I Just Read Your Blog and Do It Myself?

Answer: Sure. Subscribe here. If you need more help, don’t be too proud to ask.

How to Sell SEO (and Compare SEO)

How to sell SEO is a challenging topic for SEO agencies, freelancers, and in-house corporate SEO alike. In each case, they must have the right answers for why their job is important, why they are the right choice, and why they need more of the company’s budget. In order to sell SEO, they must have a plan that beats all of the other squillion SEO experts, and they must convey the plan properly. This can also help the person seeking to hire or compare SEO services.

Here is a bit of thought on how to sell SEO effectively, and I hope it will help you. I also hope you will participate in the discussion by adding your comments.

The SEO Client

Let us first look at the SEO client. What are they searching for, and how will you deliver what they want and need? Do they want to find out what you know so they can use it to shop it around with other SEO agencies or implement it in-house? Why are they contacting you? You need to know this!

What is the SEO client searching for? They contacted you, right? I assume that they contacted you because any SEO worth their Google should have clients contacting them, often (another blog post). The SEO client knows this, too, and it should make sense to them when you ask why they contacted you. The fact that they came to you makes them a whole lot hotter lead than if you contacted them. After all, the fact that they found you is exactly the thing they want you to do for them. In my case, if they have filled out a form on one of my sites, I know what link or search has led them there, what else they have clicked on, how long they spent there, and how many times they have come back.

This gives me some great data, but then I consider an instance where the Chief Technology Officer, Marketing VP, and the whole marketing staff was totally on board with my SEO plan for their surgical supply company, but the CEO would not present it to the board because he had already made a $150,000 mistake with the last Internet marketing decision he made. He was afraid for his job, and ashamed of his last mistake. This makes it important to dig deeper into what human elements and fear factors you must overcome to get the job done. You cannot overlook these factors, such as the last joker who came in and made your industry look bad.

It is easy to toss out a few amazing claims and sprinkle their eyes with SEO dust, but let’s look at something much greater. The human factor of offering a service for sale is important, even if you are selling a nuclear reactor. If the client cannot work with you or you cannot work with them, this will clearly not work. Both the SEO client and SEO provider should be diligent in their choices, and this requires a lot of trust from both parties.

The facts and figures are hugely important to any marketing campaign, but all the numbers in the world will not satisfy a client who does not see what is in it for them, or understand your vision for their success. This is vital, and if you are selling facts and figures without how that translates into your client’s needs, goals, and comfort level, you will not sell SEO for very long.

Shopping and Comparing SEO

I have been selling SEO for over a decade, and I do not even bother counting how many SEO contact me to try and know what I know, or to gather ideas on how to sell SEO. Prospective SEO clients and SEO agencies alike will do this. If you are one of the SEO who has been in the business for a while, you have probably given many proposals or other valuable information to somebody who has no plan of ever doing business with you. SEO espionage is pretty rampant, and you will not stop it. I remember some early lessons in selling when I would go out and present myself as a customer in order to find out what salespeople were doing right and wrong, and using the information to do my job better. In the case of SEO, it is often the reason an SEO will hold information close to the vest and avoid discussing details of a plan and their SEO pricing model. It is a hard hurdle to leap, but if you are doing the job well, they will need a whole lot more than a copy of your contract or your plan … they will need you to get the job done!

If you are going to sell SEO effectively, you will need to weed this out and spend your time wisely, which brings me to the next point on confidence.

SEO Arrogance Confused with Confidence:

Have you ever talked about SEO or Web development with somebody who knows more than you? Yeah, I remember those days. When I was new at this, I recall thinking that I would never be able to absorb all that information and store it up here in my little head. That was not only in another decade for me, it was in another century altogether, and this is 2010. I do know a whole lot more than 99.999 percent of people about my job. That should be expected. I mean, how crazy would it be if you went to the dentist and learned something about search engine optimization from the dental hygienist? If it was me, I would jump up out of the chair before the drilling begins!

The hardship here is to convey confidence without being a jerk. I am not sure I have this mastered, but I try to remember the human elements I mentioned above. Sadly, some of the smartest and most talented people in the SEO industry will have a hard time talking about their work without either seeming like they are talking down to the client or just shooting straight over their head. The conversation is also often damaged by the fear of SEO espionage and that they are just being used for free information. Withholding information can make you seem sneaky and sinister, or it can make you seem as if you do not know what you are doing. Drawing the line on what you give away can be tricky, and it will be different each time.

Feeling out the client’s knowledge on the topic and tailoring your focus to their understanding is a challenge. A little fact-finding up front can help a lot.

Ask Many Questions … and Listen to the Answers!

One of the hardest things for somebody trying to sell SEO is to give their answers without really having a clear picture of the questions their prospective client has. If you are an SEO, you know the job, and you know that it does not matter whether they are selling fishing lures or race cars … the job of SEO has many of the same basic principles. The client may not know this, and what they need to know is that you have the creativity, experience, and ambition to help them.

I cannot drive this home for you enough. It is one of the biggest mistakes I have ever made, and that anybody selling SEO or anything else makes. You cannot serve the client to the best of your abilities without knowing specifically what they need, want, and expect from you.

The best way to answer those questions is to ask questions. This seems basic, but just consider how many times you are backed down because a client simply does not want to answer the questions you must ask in order to give them the best plan for their company. When this is the case, it is often best to hang up the phone, walk out of the room, or otherwise let the client know that you cannot help them until they allow you to help them. Veterinarians struggle to find the answers from patients who cannot speak, but these are human beings, and they can give you the answers. In order to give them the best results, they must!

Sure, you can do the research and you can improve their position in search engines, but if it does not speak to their expectations and goals, you will be foolish to continue. Much of this can be improved with an engagement letter and a fee for anything over “X” level of discussion. If the client is more comfortable, whip out your non-disclosure agreement for their security.

Whether you are selling SEO or buying the service, you must drop the inherent cynicism to do business. This requires confidence, which comes from asking questions and getting accurate answers. This is beneficial to both parties. If I ask a client for their server logs before I enter a performance-based contingency SEO contract, I will have an answer or I will walk away. If I ask for a clear picture of their existing marketing efforts and results, I want it for comparison and their view of their target. If I ask for their budget, I expect an answer. I do not ask for their budget without a reason, and that reason is that if I have a $5000 SEO budget, I will have a totally different plan than if I have a $50,000 SEO budget. Each of these has a totally different focus and set of criteria. Each client will answer my questions as differently as people walking into an emergency room. How I treat them depends on honesty and trust.

Just as an attorney will not defend you in a murder case without hearing your alibi, the SEO with best intentions will not take on a client without hearing their case.

So there you have just a few factors in how to sell SEO. This could obviously become a novel, so I will continue this in other articles. In the meantime, I want your input. Give me your comments and let’s discuss this.