You would probably never picture me as a smartass with a clever spin. In fact, I have worked for decades in the field of marketing just to be sure people take me seriously. Seriously!
So, I have this question for you that blows my mind. Who really needs cheap textbooks? Well, apparently a whole bunch of students think they do. Maybe once they get through their fancy-schmancy college days of partying down with a bunch of coeds and waking up with puke-breath, they will begin to see some value in things, instead of just cost. For now, they just want cheap. They want cheap pizzas, cheap beer, and cheap textbooks.
From my standpoint, these kids surely just want cheap and easy ways to learn all the stuff it will take to run our world while the rest of us just keep getting older. They surely just want some way to cheat the system and do things easier than grumpy old geezers like me who couldn’t pass a college course unless I bribed the professor or threatened to optimize the college dean’s name on Google for terms like “grades for sex”. I could probably pass the hardest of courses then.
Then again, maybe they just want the same things the rest of us old geezers wanted when we were their age. Maybe they really do have those same challenges, and there is the outside chance they even have a few more battles than we did. Probably not, but just in case, I still get a bit emotional when I picture a fraternity party running out of beer.
Cheap Textbooks Mean Cheap Thrills
If I was a college guy, I would be looking for the best course to be sure I was getting the girls. Hey, you like honesty, right? I would be picking something sexy like physics. OK, maybe I am not so sexy with my Michio Kaku and Albert Einstein dreams, but can you imagine being that dude who just wants with all his heart and testosterone to be the next veterinarian? He just wants to be able to walk a half dozen puppies around the park and earn more than the kid babysitting for him. That dude … he is my hero if he can do it! In order to succeed, he is going to need a pass. Not just a passing grade, but a break that helps to make it through college. It will probably take a lot of breaks, because this student of 2010 that I picture in my head is better at doing a keg-stand than performing surgery.
Starving Students Mean Dying Puppies … and Industries
Cheap Textbooks for Starving StudentsI am not normally the best spokesperson for education. It took me almost 30 years just to spell college, and that was only because I kept waking up in coed dorm rooms through most of my twenties. What I have come to realize, now that I am almost up to the big four-zero doomsday and have some babies of my own is that if we don’t start giving these kids a break and offering them huge discounts on beer … oh wait … I meant textbooks, we are all going to end up with doctors who amputate the wrong limb and sue us for the emotional trauma it caused them.
Do we really want to go in this direction? Wouldn’t it be better if we could help to give them a break? Yeah, I thought so, too. That is why I have taken pride in representing a friend who became a client to promote his textbook price-comparison website at WeCompareBooks.com.
If you have read my blog for any time at all, you know darn well I don’t pick up the keyboard and say something nice about a company unless they have something more than money to show me. In this case, I feel good to work with these people, and I hope you will help me pass their name around.
If you know a college student needing textbooks, or just somebody who wants to find the best price on their book of interest, I will be pleased to introduce you to this resource. Check out We Compare Books for cheap textbooks and books of all types.
By the way … you will not be paying me any commission for going to seek and buy cheap textbooks at WeCompareBooks.com. These fellas money is already in my pocket, so I am just saying this because I like you … and I like them.
I suppose that until the gearheads in Chicago that I wrote about start feeding the gorilla and break me free to earn my Eleanor+++ salary with 99% marketing failure, I am stuck right here trying to make people smarter. So go buy a book!
Marketing Makes Eleanor Fly!
I have heard percentages of marketing efforts that do not work. I have witnessed those statistics enough to reach the top of my throat, and to declare that most marketing is little more than miserable failure, like the last squeak of a mouse in a trap. In fact, if you held my job for a day or two, you could even taste it like bad acid reflux. It is really true though, that most marketing falls on deaf ears, and the masses are immune to it. This is largely because these days, anybody with a computer and an Internet connection can bill themselves as an expert marketer. The barrier of entry no longer requires aptitude, experience, or even desire for anything other than somebody else’s money.
The odds of a marketer to recognize the root of our field as helping others with respect, dignity, and a desire to serve them has diminished to a point that skepticism is allowed to take over as a prevalent factor. This means that trust … hard-earned and well-deserved trust is due for a resurgence. A recall to the very root of the word “sell” is what it takes to be really great in a marketplace. If you have not learned this from your marketing pedigree just yet, the word “sell”, in this context, owes its origin to the Norwegian word “selje”. The literal translation is “to serve”, and that still means a lot to some of us.
The job of a professional marketer is to figure out that tiny fraction which does work. What we do is to serve our clients in a way which reflects our desire to benefit more than only ourselves, and to serve others at our highest capabilities. It means that a great marketer must look beyond the benefit of a few bucks today and understand the greater benefit of tomorrow.
A Happy Marketing Success Story
As the economy spooks many companies into bankruptcy and executive fears of failed marketing reach the brim of my digestive system and invoke my gag reflex, I want to tell you a success story. Yes, amongst all of the corporate scaremongering and enterprise torment, there really is success in the mix. This story is a real one, and if it is what I believe it is, it exemplifies success in the hardest market ever, which is to find personal and professional satisfaction.
Join with me and jump on board with my excitement for a moment. Raise your hands and start cheering while I share an exciting story of enterprise SEO success.
There is a company, a tried and true success in their marketplace, who picked up the mouse and found me. They searched for what I do, they took time to read a small share of my facts, figures, and persona, and we met by voice over the telephone. The story has more detail, which I will share as it unfolds, but for the moment, I offer you a piece of my expectedly upfront social media transparency.
The caller on the other end of the phone was a bright and cheery executive who revamped much of the delight that I have held so dearly as my ideal marketplace. This was not an intern at the local veterinary clinic asking how they could get a few more sick dogs to treat. It was not even an auto dealer seeking answers to social media marketing. It was a fellow gearhead executive calling on behalf of a gearhead company. He spoke my language, and we held discussions of real marketing beyond just the couple clicks up the roller coaster track that most companies will attempt before they take the chicken exit and get off the ride while the cars roll back into the loading area.
This guy was speaking my kind of language. You know, the language of waking up and smelling gear oil, coffee, and yesterday’s sweat. The kind of stuff that would intimidate Clint Eastwood and force Chuck Norris to turn in his “Man Card” and scream “Uncle” like a crybaby-sissy-bed-wetter. Yes, it was as if the Chairman of Manhood and the CEO of Testosterone were in stereo driving an epic bass line directly into my entrepreneurial earphones.
When I tell you this guy is right up my alley, I only claim that because I actually pictured him taking down six Chicago street thugs with nothing but a toothpick and a rubber band … yep, in an alley … my alley. Indeed, this dude instilled just enough of a masculine man-crush that when I told the story to my wife, she actually recounted it, in jest, with a boy-meets-girl kind of scenario and somebody was about to lean in for the first kiss. She didn’t get to the part where they sweat on each other, but probably just because that made her a bit weak in the knees. The fog of testosterone floating around would be enough to stop most hearts dead in their tracks.
In our encounter, it was as if I was driving Eleanor from the movie “Gone in 60 Seconds” and … well, like we were both driving Eleanor (e.g. Barrett-Jackson Auto Auction LOT: 1287). All but one detail, he actually has yet come to liberate my Eleanor-plus sized budget from the company’s board of directors. He will be working on them this week, and I will assist him in that jailbreak all I can. It will be important that my new gearhead friends understand that there is a vast difference between Lot 1287 and the dozens of other nice 1967 Mustangs in the list, and the difference is not all about the price … it is value which matters.
While we visited, I discovered the most awkward scenario. The company has me pictured as an in-house corporate SEO guy. At first, I felt a little tear on my cheek, because I know there are only a relatively few companies who understand the value that a C-level position in my industry can provide for them, or how much a long-standing CEO requires just to keep feeding his family. Then I started remembering how much I hate selling SEO. I mean, after all, you can Google something as simple as “sell SEO” or “how to sell SEO” and find that I know a lot about this business. My best scenario of how to sell SEO is just to be able to do it, prove it, and earn a squillion dollars from it. I already did that. My selling is over, and what I mostly want is to do the work I love, and to never have to slink my way out of a boardroom because some kid with less talent but a better line of garbage talked them into some cheap SEO. Realistically, any boardroom worth the table where they sit should be able to distinguish real marketing talent from a marketing representative waiting for his next diaper change. If they cannot recognize that difference, maybe a quick Google for “marketing talent” will flip the butter and the bread in the right direction and show them where the real deal lives and thrives. Where that butter meets the bread is with the guy holding uncanny skills (marketing and gearhead alike), a history of success, and a knack for telling what people need to hear even if it is not what they want to hear. That is a guy with the company in mind, whether he is working as their independent SEO consultant or as their boardroom fun department ready to whip out his clown nose and reveal his magic bag filled with market share, acquisition targets, increased leverage, stronger investors, retail fanaticism, and other boardroom delights.
In either scenario which my gear-hugging pals over there prefer, my Eleanor+ (performance bonus, equity, and etcetera) price point is a cheap jailbreak to fire up the passion of a real gearhead marketer who can come to the office and bang out high-compression gasoline flavored treats the way I would passionately provide for these guys.
I doubt they can afford me, but I am just as sure as motor oil and gasoline going to give them every opportunity to try. It really comes down to how their board of directors view the value of the Internet and my impact upon it.
To my new gearhead pals, I have a tip for your use in our synergistic battle in the boardroom. If they want to know how to justify SEO cost, just Google it! They will find the same guy as when you were seeking how to find SEO talent. 😉
NOTE: To my many longstanding and devoted clients, many of which have been with my services for a decade, please be aware that nothing will shake my devotion to you. You will continue to receive the highest attention from my highly capable support representatives, and you can expect the same level of service which you have trusted me with for so long. As you are surely aware, there is no dollar amount which can purchase my integrity.
Are you in need of a real bargain for your next website? I have a great deal for you today, and it starts at just $175,000 and $25,000 per month maintenance cost. But wait! There’s more!
It sounds like a great bargain, right? Well, maybe and maybe not.
I wish I had recorded the conversation I had with a woman desperately in need of an answer about website pricing. She just wanted to hear the answer that agreed with her. She did not have any desire at all to hear the right answer. I do have the urgent voicemail message she left for me, and I will include it in the podcast.
Listen Here:
After hearing the voicemail message, I promptly returned her call and she was even more frazzled in real-time. The purpose for her call was that she was frantically seeking some way to sway her business partners from an offer made by a website development company for what she believed was astronomically high. The part she could not answer was why it was too high, or how much too high it was. All she knew was that it was too high, and she wanted ammunition to fire back at the developer and her business partners.
I agreed with her that the $175,000 plus $25,000 was extremely high for a “basic website” or “simple website”. It is funny, but from a customer’s standpoint, they usually are just “very simple”. That is, unless you take them to the mat and have them show you just how damn simple it is by telling them to do it themselves.
I did my best to calmly and logically address the woman’s concerns and told her that this amount of money should indeed buy a substantially complex website with a lot of functionality, or otherwise be justified with some really fantastic marketing services. I expressed that there was very possibly a lot of fat to trim from the price, and that I would be delighted to review her requirements and provide a competitive bid for the project. To my amazement, she really had no clue about the site’s details. She did not have a project scope laid out with details of her needs. All she knew is that she was getting the shaft from some development firm, and she needed proof that the quote was many times too high. For all I knew, the pricing she had received was the bargain of the century. She wanted to hear nothing of the truth, and instead, she hung up the phone when I told her I needed more information to determine whether it was a good deal or a bad deal.
The point is that if you are shopping for technology or marketing services, the cost is really never too high or too low without the missing variable of what you are getting for the money. There was really no way I could tell her if the quotation she had received was ten times too high or one tenth of the cost it should be. Did it require two developers or two hundred? Did it involve tens of hours or thousands of hours? Did it include software licensing and a cluster of dedicated servers, or a shared hosting account?
The trouble I see with this is that it has become far too common that people who are non-technical and have little or no understanding of an industry to seek something based on cost and not on value. These are the people who get screwed to the wall with bad results and then blame an industry instead of pointing the finger back where it really belongs, which is at themselves for making fast assumptions based on cost of things they know.
Now, if you really want to know how much a website should cost, or how to determine website development or SEO rates, I invite you to read the articles as follows:
Of course, I could write all day about different pricing models and how to determine the cost of a website project, but in short, I will just say that if the price is all you look at, you are a sucker!
I would also like to add that if you are in such a rush to get your website launched that you do not have time to hear the professional’s answers to your questions, you may be a jackass, too!
Being ranked at the top of search listings on Google, Bing, and etcetera, for the things that make companies money is a very competitive endeavor. The SEO who can produce really fantastic results are few and far between. The demand is high, and the supply is comparatively low. SEO is a tricky business, and to find good SEO is kind of like finding a needle in a haystack. What makes it even harder to find good SEO (search engine optimization), is that the best SEO (search engine optimizers) are not seeking you.
Unless you sell fish milkshakes or garlic scented breath spray, you have probably noticed that there are a lot of others trying to attract the same customers as you. I should not need to explain all the reasons for wanting to be at the top of search listings, but I will say that being there is very valuable. I don’t just mean being there for your few “important” search phrases like your company name. I mean being there for the right search phrases, with the right marketing message, and a website that will convert lookers into buyers. I mean being listed for thousands of searches and maximizing your lateral keyword effectiveness. This is a job of the SEO, and we are paid to do the work that makes most people want to pull their hair out and scream at their computer. We do what others cannot do. In fact, maybe we are just a little more like Superman than we like to let on. You know, we try to be pretty humble (even though it is difficult).
Good SEO Are Not Salespeople
It has often been said that a good SEO does not need to seek business. If they are skilled at search engine optimization, there are many great opportunities open to them. This does not mean they do not want your business, but only that they are probably not banging down your door, ringing your phone off the hook, or filling your email inbox with offers of cheap SEO services. Now, I should explain that I don’t mean the ho-hum average SEO, but the ones who really deserve to carry the title of Search Engine Optimizer. There are a lot of fakes, but I have already explained how to tell the difference between good SEO and bad SEO. If you missed that article, you should make time to read and find out.
Why do I think that good SEO are not salepeople? Well, I think most SEO can probably sell SEO if they have to, but for most of us I think it gets pretty aggravating to answer salesy questions that people do not actually even care to know anyway. I mean, do you really think a client needs to know each detail of the work to be performed? Do they need to know everything the SEO knows? If that was the case, they would do it themselves. They just need to know that the SEO is good at what they do, and that they will receive quantifiable benefit from the work. Hell, I hate selling SEO, but I love performing the work. Go ahead and search Google for sell SEO and see if you find me there (Hint: Don’t look down). To me, proof should be all the selling I need to do. If somebody wants more than that, I guess I can take my shirt off and show them my sexy chest, because that would likely mean more to them than my in-depth SEO lesson that will go right over their head anyway.
Good SEO Are Quirky, But Entrepreneurial
As people, the best SEO (search engine optimizers) tend to be a little bit quirky, opinionated, eccentric, clever, and above all, entrepreneurial. SEO do not choose this work just because all the other jobs down at the 7-Eleven were taken. We do it because we have a passion for success, a competitive spirit, and often something to prove … call it a Napoleon complex if you like. SEO is a field filled with some truly astonishing marketing talent that is honed every day by constant studying of people, trends, facts, figures, and of course, the “secret ingredient” that we will never share with you because after all, you are not “in the club”.
Why SEO Don’t Seek Your Business
So, you may still wonder why I say that “good SEO don’t seek your business”, and that is something I am here to answer. The reason is this: A good search engine optimizer can take their skills to any industry, at any time, and invest themselves in that industry and earn a fortune. This is not a myth, and a good SEO can back it up. I would say that it is even true that a “pretty good SEO” can achieve a high level of success if they put enough time, study, and patience into their work in a given industry. In my case, I earned millions of dollars selling wholesale Internet services over the past decade. That did not happen because I was passionate about selling dial-up Internet access and web hosting services to ISPs. It happened because I was passionate about SEO, and I kicked that market in the ass hard enough to amass up to 2,000 resellers. It would have been even easier if I could have just been the SEO all along and not had to work as the CEO, too.
I like Cigars Just Fine
You may wonder why, if a search engine optimizer is good, they would choose to work with clients’ projects instead of selling their own product or service. This is where some people just don’t understand the required focus of SEO work. If I wanted to sell cigars online, you can bet I would corner the cigar market. I am already well listed in Google for cigar related search terms, and I am not even a cigar retailer. I don’t want to sell cigars. I do not want the hassles of operating another business … I just want to sell other people’s cigars. That is why I am a search engine optimizer. As you may have noticed, my blog is “a Web Guy” and not “a Cigar Guy”. I want to focus on making products and services successful with better SEO, and not deal with all the operational headaches of the business.
Good SEO Seek Opportunity
The reasons freelance or agency SEO consulting is so attractive to a good search engine optimizer has a lot to do with our entrepreneurial drive, and our passion for success. In order to be a really great SEO, it takes a lot of focus and love for the work. I will speak for a group when I say that most of us love wielding our success tools and reaching the top of search results and making more business happen. We think like a Mount Everest climber. We have one overall goal in mind, and that is to reach the peak.
SEO will often turn away business for reasons that you may not understand. This is not entirely about money, either. We seek opportunity, and much of the time, the client simply does not have the opportunity we are seeking.
Another reason good SEO do not seek your business is because until you understand the value of our work enough to come to us, you would never pay us more than a small fraction of what our work is worth. Unless you understand that we pay you more in increased business and brand recognition than you will ever pay us, you are just not ready.
Consider how you would react to a qualified SEO with a track record of success and a proposal that he or she will work tirelessly over the next year to make your product or service offering more visible, with better brand recognition, higher conversion of lookers to buyers, higher profit margin, and they can back it up with real numbers. They even come to you with legitimate SEO guarantees that make sense to you. How do you answer to that? Do you say “No, I am totally happy where I am … I don’t really want more customers.” If that is the case, which sometimes really is the case, then why in the name of all things intelligent are you reading this blog? You want more business or you should be reading something a whole lot more suitable to sitting in a rocking chair or moving to Florida to play golf. No, instead, you want more business, and you want to know ways to make that happen.
Once you accept this, the only obstacle left is for you to get up off your wallet and push your marketing “Go” button. Just don’t ask a qualified SEO to start begging for your business or offering you discounts while you are getting more out of the transaction than they are.
Summary: The best SEO are the ones you find, and not the ones who found you.
Turning away business from a customer with a fist full of money and a desire to buy what you sell may seem like a bad business tactic. For many people, turning away a customer is viewed as a tragedy, but in some cases it can produce great benefit. In fact, there are many instances where this tactic can be extremely profitable. I know, it sounds crazy, but let me explain. First, I want to be clear that this is a tactic versus strategy, so don’t start trying to make a bunch of money turning people away just yet.
Examine, for a moment, a couple of reasons it can be important to turn away business, and how it may benefit your business to do so. Face it, not all customers are great customers. There are bad customers in every business … yes, I said every business. Even if you own a coin operated vending machine company and never have to face the customer, there is such a thing as a bad one. There are ways to turn away business that are tactful and useful, and sometimes we just have to learn when it is right to say “no” to the customer.
What brought me to write about this today was that I recently expressed selectiveness to a friend who is in need of marketing services. It is not a matter of arrogance at all, but in my line of work, there are very good reasons I absolutely must turn away business. I only have a limited amount of time to render my services, and if I am spending time working with people who do not pay well, have a bad product offering, or are difficult to work with, I may as well stay in bed. Working with a client for the money alone would be miserable to me, and likely to them as well. Mine is an extreme case, but in every service industry role where time, creativity, and knowledge are the product, it is very important to seek the right customers and stop wasting time with the ones who hold us back. Turning away business can be a painful transition for those unfamiliar with the concept, but it can save a lot of grief.
Opportunity Cost
(economics) The cost of an opportunity forgone (and the loss of the benefits that could be received from that opportunity); the most valuable forgone alternative.
When you are striving to be profitable, you must consider opportunity cost. That is the cost of opportunities that you will miss by taking on each customer. Any time you take on a new customer, there is a loss of potential opportunities elsewhere that could slip by because you are too busy.
In good and proper business transactions we can see that the customer is just as fortunate to make a purchase as the seller is to sell their product or service. If you focus on a better value proposition, competition really does not affect you as much. I have created many instances where a client raises their prices because their offering is worth more than they realized, and they were able to qualify it in their marketing message and quantify it in their business volume. This is the way it is supposed to be, after all. If somebody is willing to trade their hard-earned dollars, the seller clearly has something they want or need. If it is something with a limited supply and a sufficient demand, turning away business is sometimes not just the best option, but rather the only option. That is basic supply and demand, but there are still other reasons to turn away business.
The Arrogance of Purchasers
As purchasers, we often do not see things clearly and we become arrogant with our spending. There is always somebody else out there willing to sell things as if they are a commodity even when they are not. These sellers will offer something that is inferior, and price it low enough to capture the business of those who cannot understand the value difference. What this seller often misses out on is longevity and sustainable profitability. They do not understand the notion of turning away business for any reason, and the value it represents. This sort of selling as a commodity affects most businesses at some point (either internally or externally), and it is important to address it in your marketplace. In service industries, especially, it is a tragic end for many companies to fall into the trap of selling as if they are a commodity just to keep doing business … profitable or not.
Commodity
A commodity is a good for which there is demand, but which is supplied without qualitative differentiation across a market. It is fungible, i.e. the same no matter who produces it.
A valuable lesson for both buyers and sellers is to recognize when something is not a commodity. Seeking qualitative differences is important to good purchasing, and conveying these differences is an essential of good marketing.
Overcoming Commodity Selling
I write what I know, so I am using examples from experience in my own companies to illustrate my point. Perhaps if you see that I live by my own advice, you can at least view it as sincere. When I consider people selling something as a commodity that is indeed not a commodity, it is easy to find examples. Let’s take web hosting as an example (the service that keeps websites up and running). I have been in the web hosting business as a wholesale web host selling to hosting resellers for a decade. Is it the same thing anywhere you go? Well, without a long drawn out explanation, I can say that it clearly is not a commodity. My company’s web hosting prices reflect the millions of dollars invested in higher quality equipment and network architecture that sets us apart. We turn away a lot of business, and thank goodness, because it allows us to keep the quality standards extremely high for the customers who want something better.
Is SEO a Commodity?
Another absolute case of a non-commodity that is often sold as such is marketing and search engine optimization (SEO) services. I see people every day who sell dreadfully ineffective but cheap marketing and SEO services. Tragically, I find many people in the marketing and SEO field who will drop their prices to try and compete as if they offer a commodity. In my line of work as a marketing consultant and enterprise SEO, it is pretty clear to me that my clients receive more quantitative benefit from the transaction than I do. Maybe you have a similar case of providing great value as well, and if so, it is best to recognize it. Sure, I get to earn a good living, but the dollars the client gets in return far exceed what I am paid. It kind of makes me like a money duplicating machine to clients. Would it make sense for me to take on every project that comes my way? Of course not, and especially considering that much of my profit is derived from performance-based contingency SEO. So I refuse to sell it as a commodity, which is why I turn down the vast majority of potential clients who approach me. It is stupid? Some may say “yes”, but my clients are fortunate for it, and my reputation has become valuable because of this.
Do You Want Cake or Do You Want Cake?
I also see the benefit to turning away business very clearly in another of the companies my wife and I own and operate, in the cake and confectionery business. It is a very busy time of year for cakes. There are a lot of weddings, anniversaries, and graduations this time of year, in addition to the constant baby showers, birthdays, company parties, and etcetera. Designer wedding cakes and custom gourmet cupcakes require a lot of time, creativity, and skill. If we tried to take on every customer, it would degrade the product for all customers. So we turn away business to keep quality standards high. This makes it better for business on both sides, the customer and the company.
If you are not selling a commodity, it is unwise to try and compete as if you do. There will always be somebody willing to cut their own business throat to beat you out of a sale just to drive revenue. Discovering and conveying your value proposition is essential. Sometimes that means that you will need to start turning away business.
