blogging Archives - Page 6 of 9 by Mark Murnahan

New vs. Returning Users: How Readership Churn Counts in The Static Age

The Internet has changed. Wait, scratch that … the world has changed, and the people of the world are fully engrossed in “The Information Age”. Maybe it is even beyond that, and perhaps we can now effectively call this “The Static Age” because of the massive level of static we must sort through to hear or be heard. Right now, today, there are likely 42 squillion people writing about your industry on a daily basis, and unless you are the reincarnation of Elvis Presley, you will have a hard time capturing their interest.

It is time to take a closer look at an important metric of your website traffic. Who is coming to visit, and will they return? Did you do something that knocked their socks off? Did you have something to say that totally blew them away enough to subscribe and come back? Allow me to explain why this matters, and what you can do about it.

Good Bloggers Know and Care About Readership Churn

The number of bloggers in 2010 has shot the moon. If you don’t believe me, that is fine. I should not need to prove this with numbers, because you surely already know it. You probably already saw another blog (or three) in the last 1 minute and 22 seconds. The blast of information is fast, furious, and growing like a flu pandemic. Some of it is great information, but most of it will interest you as much as a knitting class interests a race car driver.

Much of the massive blast of information simply does not apply to your life. Even if it is reliably useful information, I think we can agree that a lot of what we see on the Internet is filed away in the “time wasted” category and we will not be going back to read more.

So what about you? Will you find yourself filed away in the bottom of your readers’ Internet history? If you want to avoid this, you must get a couple things straight right now. In my short list, I will include that you must be useful, pay attention to your readers, give them a great reason to come back, and do not disappoint them when and if they do.

There is Still Hope for Bloggers!

I have written about good reasons to blog. The reasons I have listed have been implemented and trusted by many readers. I write things to help people, and I do not take them for granted. Even with all my efforts to be useful, it would be astonishingly simple for people to forget where they got that useful idea (whatever the idea). I know this, because I forgot where I have found some great ideas, too. I am telling you … there is a massive wave of information, and even the best of us cannot keep it all filed away perfectly. So it is extremely important to help people remember you. If you are in business, it is important to help people remember why to come back to you when they want more, or they know somebody who does. How can you do that?

If you are blogging to advertise your goods or services, you will have a hard time getting people to pay attention. Something far more important is to give them something they care about. Give them something useful. Since you cannot do something amazing every day (nobody can), you should give them a picture of other things you write about. Give them an archive. If they think that you may be just a little bit interesting, let them see if there is more where that came from. I will blog about how to create various kinds of blog archives soon, but for now, just be aware of the idea and that it can help others see more value in what you provide.

If They Want More, Make it Easy and Non-Threatening

The next thing to do is be sure that if people see a value in what you provide that they can subscribe to receive more of it. You do not have to beat them over the head with it, but you cannot expect them to go out of their way to give you their attention, either. It is not a promise that you will be amazing. It is not a promise that they will ever do business with you, either. It simply means that they will have more opportunity to see what you are about, and if they eventually need what you offer or know somebody who does, they will remember you. Timing is a big issue in business, and most of the time, people do not need or want what you sell at the moment they discover you. Things can change, and if they are at least aware of you, you will have a lot stronger chance of getting the call when they need you.

Give them an easy way to subscribe. Google’s FeedBurner is easy and non-threatening because people will never need to worry about you spamming them. If they subscribe by email, it is safe because they are not giving it to you. I never worry about subscribing to a FeedBurner feed, because I know my email is not going anywhere but Google, and Google already has my email. They don’t spam me. As for RSS subscribers, like email, they choose whether to subscribe and they will not need to worry about you having their email address, and the only way you can really “spam” them is by putting it on your blog for the world to see.

It is this easy to ask somebody to subscribe. Allow me to lead by example.

Please Subscribe by Email or RSS

or Subscribe in a reader.

… and it is this easy to show them your past performance so they know what to expect:

See My Blog Archive

To summarize this, it is important to remember the value of repetition in marketing, and that if you want people to receive your message over and over again, you need to do something useful that benefits them. You have to give them a great reason to receive your repetition. Then, you must let them know that you want to be in their list of considerations when it is the right time for them.

No, this is not a precise tutorial on how to get things just right. It is a message on how to think about your marketplace and why people will want to hear from you again. Just like any business endeavor, when you reach the same people again and again, it is a whole lot easier than trying to continually find new people. This is true whether you are giving something away for free, or offering something for sale.

Now I ask that if you have an interest in what I said here that you subscribe to receive more, because I truly do not want to have to replace you.

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Improve Social Media Interaction With Wibiya

I am such a fan of this product that I want to tell you this right upfront: I have not been hired by Wibiya to market for them, and I do not have anything at stake here. My reason for blogging my review of Wibiya is nothing of the sort. It is just so cool that I was compelled to give my testimonial. Now, shouldn’t we all be so fortunate to have fans who feel like that?

Wibiya is kind of a funny name, and it may not just roll off the tongue the way Twitter, Facebook, or Squidoo does. All the same, I think this is a social media service you will see in use a lot more in the future.

Website Toolbars Are Not Created Equal

I have used toolbars on various websites before, and some were pretty cool. I have even scripted my own website toolbars from scratch and made them work really nicely with social sharing links, custom URL shortener, and all of the neat stuff you can pack into the little 50-80 pixel space you would expect from a toolbar. I am kind of geeky like that. I very often choose the hard way of programming, by doing it all myself from beginning to end. That way I get the exact result I am looking for, and not include all of the extra junk that most off-the-shelf programming code will include for meeting every possible scenario on every possible type of website. As you can see at the bottom of each page on my blog, I have chosen Wibiya on this website, and for some good reasons.

Here are just a few things I like about Wibiya:

Non-invasive and fast-loading (unlike some web toolbars).
Wibiya is highly customizable.
Simple site-search function located out of the way of other site elements.
Easy photo and video gallery implementation with multiple photo sites.
Nice RSS features.
Users can do more and see more without leaving the site.
Additional statistics reporting for Wibiya application usage.
Many available applications ready for use.

Social Media Interaction and Wibiya Toolbar

Social media interaction is clearly an important part of my job. I interact with blogs (mine and many others), Facebook, Twitter, YouTube, and a big list of other social networks. There is no better way to know if my work is useful than to share it with others and hear from others to gather their opinions. That is why most bloggers love comments on their work. It means people are paying attention.

Another way to know if people are paying attention is how long they are on your website and how many pages they visit. My blog has an average time on page of over four minutes, over two pages per visit, and a bounce rate around 20-25 percent. To me, that is about as awesome as bacon (I love bacon)! So, any way that I can improve these stats would be even more awesome … like cigarette and coffee flavored bacon.

One great way I have found is to not just let people see that little piece of you, but to see a bigger picture. This goes for big corporations and individuals alike. If you have something valuable to share, you should share it in whatever way people want to receive it. That can mean meeting them where they are, on their terms, and on their preferred networks. This is something Wibiya can help to improve.

Try it out and see what I mean. There is a Wibiya toolbar on the bottom of each page on my blog. Click a few things and find out why I like it. I will also include a couple websites by friends (and my wife) who chose to use Wibiya. Check them out and see how they used it.

Social Media Philanthropy by Jeff Gibbard
RuhaniRabin.com
Mad Eliza’s Cakes and Confections

If you decide you want one for yourself, you can get yours at Wibiya.com. There is a free version and multiple upgraded packages available to choose from.

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Blogging Tip: Use Your Experience and Blog What You Know

Blogging from experience may not seem all that revolutionary. After all, I suspect that if you write a blog, you probably already understand this. It is best to blog things you know, and know well. I want to drive the point a bit further and inspire you to use your experience, and to pull from the experience of others around you.

I will tell you where I find much of my inspiration, in hopes that it may help your creative process. When I reflect on my work, it is pretty easy to find blogging material directly from my daily life. I blog about things I know, but not just something I pulled out of the back reaches of my mind. I blog about things I have actually encountered … usually recently. Some of the best stuff comes from questions people ask me. When I hear something a few times, I start to think to myself “I’ll bet there are a lot of other people who would like to know more about this, too.” A great benefit of blogging this way is that it becomes “evergreen” blogging material which is useful for more than just the moment. It often becomes something people can look back into my archives and find useful months, or even years later.

Blog What People Ask You … They Are Not Alone!

If your work inspires questions from people, blog about it. It is usually true that others have the same questions, too. Listen to things people ask you over the phone, in email, or even in the grocery store line. If you are paid for answering the questions, don’t worry about giving something up for free. If you are not answering the question, you can bet that somebody on the Internet is willing to, and they will be a lot closer to getting the new customer if they are the one being helpful.

Blog from Others’ Experience, Too!

Do not limit it to just your own experience. Ask your receptionist, customer service representatives, sales staff, service technicians, customers, and others in your line of work what people are asking them or what challenges they face in their jobs. Keep in touch with your front line so that you will know what people want to know. These are the things people also ask when they sit down at their computer … with their favorite search engine.

Make it Easy and Make it Useful!

Don’t mess this all up by trying to sound too impressive or trying to use the most amazing industry buzzwords. In some instances it is best to keep it really simple and write it as if search engines don’t exist. Word it similar to the way it is posed to you. If you are an attorney and somebody asks you a legal question, blog about it in a useful, human, and conversational way. Don’t make it a lecture filled with a bunch of legal industry terms that we don’t understand, and don’t keyword it up just hoping to land people from every possible search engine query.

If you make it useful, easy to read, and it is something people want to know about, they will find it. Once they find it, the real search engine optimization comes into play, because it is relevant to people’s questions. Relevant enough that people will share it with others and all of the sudden you have yourself a blog that becomes popular. Then the SEO keyword stuff and assumptions about SEO being a bunch of tricky programming code and geeky witchcraft starts to look pretty darn silly. Sure, that stuff matters to a degree, but if it clouds the view of the people, you will be doing them a disservice.

Use your experience, and do not assume that just because it seems obvious to you that it is not useful to somebody else with a different background.

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SEO Blogging Tip: Blog Like Search Engines Don’t Exist

I am not going to tell you to ignore search engines totally, but it is important that you strike a balance in favor of people over search engines. It is really easy to get caught in a trap of writing and optimizing everything just to be listed the most prominently in search engines.

I have written about a lot of SEO topics, provided a lot of useful blogging tools, and shared some really good reasons to blog. One thing that I am not so sure I have really said enough about is the notion of writing as if the search engines never existed.

I try to have this thought in my mind with every article I write, but even I am often caught in a trap. It is really easy to get a little too keyword choosy and worry yourself with keyword density and all the other SEO magic, to the point where it is no longer useful or interesting to the people who are ultimately your audience. Without them, you are kind of like a dog chasing a railroad train. What would you do with those search engine results without the people? I mean interested people who receive benefit from what you have to share with them.

Ask yourself this question: “How much differently would I do this if search engines did not exist.”

SEO Blogging Tip Summary

In summary, my SEO Blogging Tip today is this: Don’t get caught in a trap of doing things just for search engines. Remember your audience, and that they are people … not machines. You can still sneak in some awesome SEO keyword value, but the people are what matter the most. Since you are one of those people, and I care about you, I offer you a video to help you remember what I have shared with you on this topic.

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SEO Tip: WordPress Category Descriptions Matter

SEO: It is the art and science of getting your website listed in search engine results for more search terms and listed higher than all the others. This is a pretty important factor to website success … and business success. So, it would seem tragic if you had done almost all the right things, but then you just forgot some of the basics.

Nobody is perfect. We all forget things. I want to give you a reminder of something that I frequently find overlooked by WordPress blog owners when they set up a new blog, and as the blog grows. The basic principle can apply to any website, really. The little things really do add up, and this is a quick SEO tip that you can use to improve your SEO so fast that you may wonder why you ever neglected it.

WordPress Category Descriptions

Sure, you have set up your categories, and you may add to them now and then. Blogs change over time, and so their focus changes. Categorizing your content is important, and so you probably did not forget that part. What I find that a lot of people do forget is to optimize WordPress category descriptions to match their content.

WordPress categories are a way to make it easier for people to find more information on the same topic. They also help search engines to better index your blog. It only makes good sense to have your category descriptions reflect the content of that category correctly, and keep it up to date.

The category description is where WordPress gets the page description for category pages to include in the meta description. If you do not have a description, or it is an old description that does not reflect changes to your blog and to the state of that category, your blog is missing an important element.

Using “Noindex, Follow” in WordPress Category Pages

You may say, “but I have a noindex, follow meta tag in my categories.” This is good, and I do, too. I use “All in One SEO Pack“, and I recommend it to others. It allows easy management of meta indexing directives.

I do not want search engines to index my categories, but I want them to know exactly what the categories are about and then follow the category page links to my article pages. It makes sense that I should give them a good meta description.

It may seem trivial, but when you consider it, many of the things we do to optimize our websites for search engine ranking really are just little pieces. Those little pieces add up to be one big picture, and until you get them all together, the puzzle is still not complete.

Managing WordPress Category Descriptions

Just to be sure I did not give you a great idea and motivate you to take action, but not follow through with a “how to”, I will tell you a couple of tips on where to go and do this, and also what to include.

First, for anybody unfamiliar with where to edit WordPress categories. Depending on the version of WordPress you are using, you will find it in your blog administration either under “Posts” and then “Categories” or under “Manage” and then “Categories”. From there, you will see all of your categories listed. Simply click on a category name and add or modify the description. I would not suggest changing the “slug”, because it would change the URL and upset your internal link structure and search engines would have to learn it all over again.

Now that you are ready to edit your blog categories, try to create a description that reflects the emphasis of the category, and how it relates to the overall content of the site. As an example, my “Internet Marketing” category description reads as follows:

“Internet marketing has many sub-categories and this information focuses on marketing content creation, SEO, and social media marketing.”.

As you can see here, it reflects the blog category, but it also reflects how it relates to the overall subject of the blog.

I hope you have found this to be useful. It is sometimes easy to forget the little steps, but they all matter.

For more useful WordPress-specific tips and tricks, I recommend my friend, Ruhani Rabin‘s blog. Here is a link directly to his WordPress category where he has a lot of useful articles about tweaking WordPress blogs.

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