Category: Facebook

Facebook and related SEO and social media marketing issues.

Eureka Springs Tourism = Fail Arkansas Style

Eureka Springs Social Media ReactionsEureka Springs, Arkansas is a lovely little tourist destination … blah blah FAIL!

Do they wonder why people make fun of Arkansas, or do they even hear it? Maybe they just figure people make fun of every state that way. You know, like the way people make fun of all those barefoot inbred hillbillies playing the banjo and smoking corn cob pipes over in Colorado’s tourist destinations.

Sure, for all the jokes, there is charm in Eureka Springs. Sometimes it is the kind of charm of looking at an ugly baby. You get a good laugh after the parents are out of earshot and wonder how you held it together without spewing your drink out of your nose. There is still charm to that ugly baby.

Enough Eureka Springs Jokes, This is Business

Seriously though, there really is some charm to Eureka Springs, Arkansas, and I am not just saying that to avoid being buried out by the woodshed or cut up for catfish bait. I said I would stop joking, so here you have it … the real deal.

Eureka Springs, Arkansas has been a nice little tourist destination, and perhaps still even has much of its original charm … for now. Sadly, it seems that they slipped behind the eight ball as other communities have embraced their would-be tourists and are poised to take Eureka Springs right off the map given time. It appears as if this little town has elected to roll over and die instead of taking steps to regain their reputation as a tourist destination that wants visitors. It is a case of survival of the fittest, and this tired old animal seems to have given up.

To show how serious their problem is, just have a look at this Eureka Springs social media analytics report. If this was funny it would be a great submission to Fail Blog. Instead, it is a sad fact of utter social media failure and business failure. It is something I see often, and worth a good strong warning to anybody who thinks an empty Facebook Page or following a bunch of people on Twitter without any interaction is how to see benefit from social media. It is also a warning to anybody who still doubts social media’s importance to a business or to a community.

It really does matter, and it really does drive real business. Otherwise, why in the heck did Pepsi spend $20,000,000 (yes, twenty million dollars) in social media outreach instead of Super Bowl commercials? Sure, you can say that is crazy, but it was a huge success for Pepsi. Read “Social Media Marketing: How Pepsi Got It Right“.

How Eureka Springs, Arkansas Tourism Failed

Is it really a failure? Yes! When you lose market share you fail, and when social media barely even knows you exist, it is a pretty good picture of your business health. This is especially true of a geographically-bound institution such as a city. They cannot just move to a better location, so instead, they count on people to come to them. This does not mean waiting for people to search Google for things to do in Eureka Springs, Arkansas. It means telling people about its charm and cultivating a market of potential visitors. It means creating an awareness of the community instead of just rolling over to die. It means having the highest waving arm and saying “pick me” when somebody is looking for a nice day trip or a romantic getaway. It means generating a fan base of people who will tell all their friends how incredible the place is and that everything from the food, the people, the scenery, the shopping, and even the bed sheets at the bed and breakfast were amazing. Yes, it is just like old fashioned word of mouth, except that it spreads further, farther, faster, and with much greater longevity than the blurb from somebody at the water cooler of days past.

Here is a video I was presented with that illustrates a very troubling fact that some people seem to believe just putting something on the Internet will make people come begging to do business. It is worth a laugh.

Arkansas Governor’s Conference on Tourism

I will tell you how Eureka Springs was recently brought to my attention. What prompted me to write this was not a recent trip or a good experience. It was a message on Facebook about a blog post. The blog addressed Eureka Springs’ failure to make people aware of an upcoming event that is important to the community. Ironically, it is the “Arkansas Governor’s Conference on Tourism“. Yes, seriously … Arkansas Governor’s Conference on Tourism is coming, and if left to the Internet to discover it, you might think it would be hosted by their new Governor Bill Clinton.

Do you see how nicely that spreads? A friend told some friends, who told some friends … and the story goes on. This is how social media works. This is the power of people communicating with people. This is what Eureka Springs and a sad too many hard luck stories out there wondering why all the customers disappeared should know.

I think it is both funny and sad that a word I made up only yesterday on another blog where I write has more presence in social media than an entire town that relies on tourism to pay the bills. It is sad indeed! I think Eureka Springs may need a “social media dubeshag“.

Man in Box Social Media Marketing Genius or Insanity?

A man locked in a steel box for 30 days with cameras showing his every move to the Internet public will give away 30k GBP / 50k USD if you can find him. He does not even know where he is, but he is given periodic clues to help you determine his location.

The appeal seems massive so far. Viral, even! What do you think? Is it total madness or is it creative social media marketing genius?

A part of me wants to say that he is totally nuts, but that is coming from the guy who Webcasted a live stream crossing 6,000 miles in nine days during the 25th Cannonball One Lap of America from the confines of a Corvette with huge stickers that said CopMagnet.com all over it.

I say “Bravo!” to the Man in Box. I hope he survives the 30 days with his mind intact.

View the live video stream below. Just click the play button to see what he is up to now.

Man in Box Website

For more information, visit the Man in Box Website.

Everybody Hates Spam … But What If?

You hate spam, I hate spam … we all hate spam. Right?

I spend a lot of time reading, researching, and finding out about stuff. I like knowing things. While I am reading, learning, and soaking in the glory of this Information Superhighway we have all built together, I encounter a lot of spam. Don’t we all?

We all want it to feel like a global community and we all want to know more about people, things, places and more. We find out how different we are, and we find out how similar we are. We find out what others like, and we find out things they don’t like. Sometimes we mix it up and forget that while we are so vigilant about not hearing the stuff we don’t want to hear (spam), we may miss a few things we do want to hear.

People love to talk about themselves. People with kids love to talk about their kids. People who love food love to talk about the great cuisine they just enjoyed. People with something to sell love to talk about their goods.

We each have a lot to say, and when we can connect it all with a worldwide crowd, it validates us. It makes us feel less alone. It makes us HUMAN!

I have always been careful to discourage a bunch of spam on my blog comments. I want real comments that people will find useful and will build a conversation. At the same time, I have to question what I may be missing.

I wrote a post once upon a time asking for people to share their Twitter usernames. It was titled “Twitter Username Selection: What’s in a Name?” It turned out that even with over 160 comments, it was not entirely a spamfest, but also allowed people to share who they are. It allowed people to talk about themselves. It also allowed and encouraged people to connect.

That is what I am offering now, but in a different way. I want to ask each of you … yes, YOU, to share a little about yourself. What do you like? What are you all about? What do you do for a living? Do you have something to sell? Share it with people here, because you never know whom you may connect with.

Hey, what can be the worst outcome? We have to sort through a little bit of junk to find the prize? They do that at diamond mines, too.

This is my call for spam. Place your spam here. When I say spam, in this case I mean to not be afraid to talk about yourself … I don’t mean to offer your free diplomas or cheap Rolex watches. I mean, connect, share, and don’t be afraid to drop a link or sell us some stuff. As long as it is in good taste, let it fly. This is a mixer, so by all means, MIX!

NOTE: If you are wondering how or if I will moderate this … Yes, I will probably have to shut the comments off at some point or begin some manual moderation. Big deal, I can handle it. As long as it sounds genuine and is not illegal, go ahead and share it with the rest of us!

By the way … aren’t you curious what people will say when they are actually requested to talk about themselves? Be sure to subscribe to the comments!

UPDATE: Take a look at the things we may miss when we become too cynical. There are some really talented and amazing people in this world, and right here in the blog comments! Let us all be sure that we each stop and smell the flowers.

Why Are You Reading This?

“Why are you reading this?” This is perhaps the most important question a blogger can ask. This is not only for bloggers, but it also goes for Twitter, Facebook, LinkedIn, or other social media users. You do not have to ask your readers directly, but it is the question that should be considered whenever you sit down to write.

You have probably heard how important it is to know your customer. I still find a lot of people who do not know how to answer me when I ask specific questions about who their customers are … or who they think their customers are. Sometimes this question of “why are you reading this” will be as simple as “because the author is just so damn interesting”, but that is seldom the case. I like to think it is because I am good looking and people just like to come back and see my picture … but I doubt even that is the case. Well, probably for some?

What’s in it for them?

Let’s be realistic for a moment. I don’t like being realistic, but I will give it a whirl, just for you. People read what you have to say for a number of reasons. These reasons can include entertainment, industry facts, product facts, respect for your opinion, and a whole lot of other things. The one common factor is that there is something in it for them! Knowing your readers reason and knowing what is in it for them is imperative to your success. Digging deeper, you can look at a whole lot of data to key in on who they are and why they read what you have to say, but just looking at the surface can get you started.

It may seem tricky to find what they want at first, but there is something on the surface to tell you what they are after … there always is. Much can be discovered if you simply ask yourself why you write what you write. I will share my example and hopefully it can help jump start some thinking about how it may apply to you. Maybe you can draw some useful parallels.

In my case, I write about things I know well. My inspiration very often comes from something that happened. If somebody asks me a question and I had a good answer or additional thoughts on the topic, I blog about it. I mostly write about my industry … the Internet. I am a search engine optimization guy, social media guy, a programmer guy, a Web hosting guy, an ecommerce guy … pretty much your overall “Web Guy” (hence my blog aWebGuy.com). I have been in my job since the mid 1990’s, and I have a lot of experience … so I share it.

So why do people read it? People want to know about my industry. For some people it is totally alien, and others just want another opinion to draw ideas from. I try to break it down and make it easier to understand, and I try to help people make it more useful. I try to help people with good ideas about marketing. I give them something. There is something in it for them. There is a value proposition. I try to fill a need.

What’s in it for you (me)?

Since we asked the first question of what’s in it for them, naturally there should be a mutual value. There should be something in it for both parties. Otherwise, one of the parties is getting stiffed. The important part is that you make the “what’s in it for you” (me) the secondary focus. If you focus first on giving and second on receiving, you will receive a whole lot more!

I could never do all of the writing I do without some remuneration (getting paid). Well, maybe I could, but it would not be as good. I would probably let you down, and we don’t want that. In my case, I let people know that they can reach me for help, and if they really want to get serious in their marketing, that is what I am paid for. That is just a very small piece of my readership. Most will never become a client … ever. This fact actually helps me, because I am not trying to sell you a bunch of stuff. Plus, I am also the CEO of YourNew.com, Inc., so that is really my bread and butter … not my blog. That means I can focus better on what’s in it for you … err, “them”.

Your Core Readership

By knowing and trying to understand your core readership, you will be better equipped to serve them. It is this core readership that I would consider to be your “translators” and your “promoters”. If you are giving them value and making sure that there is something in it for them the translation and promotion can look like this:

Translation: When I say translate, it can mean that they hear a need from somebody else and they translate it as that person’s need for what you wrote. Another type of translation can happen when they comment on your blog with their interpretation of your message. It can be good for them, and it can be good for you … you learn together.

Promotion: If your core readers know somebody who should be reading your writing, they will pass it along, and often with their translation as well … or even an excuse for you. For example, you may pass this along to somebody and say “hey, you need more business and I know a guy who can help … but he is kind of unconventional, so just forgive him if he drops cigarette ashes or spills coffee on your rug.”

Your core readership will get to know you and your personal brand. It is normally best if you keep it human. Maybe even a bit funny and quirky and entertaining now and then. People are people … they like people stuff.

Translate This!

OK, now it is your turn, my core readership. Go ahead and translate this for others. That is what blog comments are for. Also, please be sure to answer the original question: Why are you reading this?

Social Media Applications Are Not always as Described!

Have you ever been hit with a rogue application on Facebook, Twitter, or other social media sites? I was, and the application was called “Photas”.

The world is not always as it seems. This often goes double for third party applications for social media sites like Facebook and Twitter. I see it all the time when somebody falls for another app that will spam all of their friends. It never happens to me, because I generally stick to only a few known applications, but it happened to me today. A Facebook application titled “Photas” said that somebody has tagged me in a photo. Well, I checked it out, and sure enough, it was false. There was no photo of me. Instead, it sent out the same message to all of my friends. When they allowed the app, the life cycle is complete.

Just a simple warning for you: Think before you click … and beware of “Photas” on Facebook!

Has this ever happened to you? Tell us about it … leave a comment!