Facebook Archives - Page 3 of 11 by Mark Murnahan

Social Media ROI, Marketing Cost, and the Willingly Confused

Social Media Sends Mixed Signals

Many people have a very confused view of social media, and I can understand why. If you just look at all the ways social media is used, there should be little wonder how people confuse the issues. Some of the most bewildering concerns I notice surrounding social media are the return on investment (ROI) and the cost of social media marketing.

Millions of the world’s businesses understand by now that an investment in social media is vital to their success. Tragically, many of the same businesses are generally clueless about how and why they spend money with social media, and how to optimize their spending for the best results.

These same confused companies are further complicated by misguided notions that social media is limited to, or primarily intended only for personal socializing. They are the companies who question why a business would use Twitter, because that is where people announce what they had for lunch, LinkedIn is just for job-hunters, and Facebook is where old high school friends swap stories. That is social networking, and networking is important, but it is only one facet of social media. If you confuse this, and think that social networking is the basis for social media marketing, you will waste a huge amount of energy trying to sell to your friends, and others who already know you.

Believing that social media is just for personal socializing is a costly absurdity. It is the kind of absurdity that some companies will only discover after competitors have stolen away enough market share to demand attention.

Because of a lot of confusion, some people will say that the return on investment (ROI) of social media marketing is difficult or impossible to accurately calculate. I don’t think that is the case at all. If you have the right variables, calculating the ROI of social media becomes just another mathematical equation. The trouble is that so many people neglect or overlook the measurable data that really counts.

Social Media ROI Causes for Confusion

A first step to calculating the ROI of a social media campaign is to have a clearly defined campaign. That means having a strategy in place, and not just a list of tactics. It means producing a plan with a set of measurable outcomes. It requires creating and collecting customer modeling data, and using that data to reach your target audience.

Read the Social Media Signals

I have read and participated in a lot of conflicting discussions and possible answers about social media ROI, and most of it is very inaccurate or misleading. Many people will intentionally leave it open for a lot of confusion. After all, if people are confused, it is a lot easier to charge them money for things that are of little or no benefit. Calculating the ROI of social media is actually very basic, but that’s not what the failed real estate agent turned instant marketer wants you to believe. If they can convince you to just wait a little longer to see measurable results, they get paid more. Because of ignorance and greed, the debate of return on investment may never end.

In order to try and bring a little more clarity, let’s address two huge variables.

Social Media Branding vs. Increased Sales

Two very popular considerations for growing a business using social media are branding and increased sales. The two should work well together, but let’s face it, a brand can be really popular and still have a bigger drain hole than spigot. Even the most brilliant branding does not always make the sales hose filling your bucket as fast and powerful as the money drain leaving your bucket. There has to be a balance in order for the efforts to be sustainable and valuable to the company.

I find it very common for companies to lean too far in one direction or the other in their goals and attempts for successfully reaching their market. Confusing the value and cost of branding with the value and cost of increased sales is often when measuring social media ROI becomes completely muddled. Producing a balanced strategy is simply not as intuitive as most companies expect.

Building your brand name is extremely important. It builds recognition, trust, and sets your tone among the many other competing brands. It does not always have a proportionate result in sales. If you doubt it, look at it like this: You have probably encountered many great brands via social media, while it still didn’t bring you closer to buying from them.

In many instances, building your brand recognition will seem like it takes on a life of its own. When it gets to a certain point, it will grow and change, even without your input. People will talk about you more, and they will pass along your virtues by way of social media. They share your brand on Facebook, tweet about your brand, and they will become an influence to your brand (if you are paying attention).

Now, what about building those social-media-induced sales? All of the touchy-feely great branding and kind words about you can still lack a good reason to buy from you. There are a lot of companies I really like, but I am simply not their target audience. When I know somebody who can benefit from those brands, I pass them along. The brand reaches their target through me, and others like me, who become their connectors to their ideal target audience.

This is a fantastic outcome, but let’s face it, it is not always as efficient or as easy to come by as you may wish. It takes a lot of effort, and a lot of brilliance to produce a sustainable and self-propagating level of branding. It is a highly effective strategy for long-term growth, but it is also a very ambitious and frightening marketing endeavor in the beginning. Thus, a need for a balance between short-term and long-term marketing strategy.

Social Media Marketing is Branding, Advertising, and Much More!

I believe that some of the worst points of confusion in social media marketing come back to what marketing is, or is not. Both branding (long-term) and advertising (short-term and long-term) are extremely valuable when they are done well, but they require very different measurements to accurately calculate their respective ROI.

Which Way is the Right Way?

Companies often skip steps in their marketing, and then wonder why it is not measurable. This is especially common in smaller companies, because it is nobody’s full-time job to understand, monitor, and measure the company’s successes in this area. Instead, a lot of companies will try and “wing it” by assigning marketing tasks as an add-on to other job descriptions.

This is most profound as it applies to social media, but often because the people actually writing the checks have never had somebody explain the value and potential of social media from a marketing perspective. So they often just pin a badge of “Marketing Expert” on an unsuspecting employee who seems to have some aptitude (has a Facebook account).

When you decide how to set your prices for something, it is marketing. When you perform a market feasibility study, it is marketing. When you accumulate customer modeling data and use that information to better understand what people want and need from your company, it is marketing. When you set up a new Facebook or Twitter account and cross your fingers and hope for amazing business results, that is not marketing. That is dreaming. Dreaming is not measurable, and only seldom is it profitable.

Aside From Being Social, Why Should People Buy From You?

Without an expressed reason for people to become your customer, efforts will generally fall into the category of branding. This includes when they are right there on your blog, where you want them to be. As an example, I use my blogs and social networks for reaching out to be helpful, and that emphasizes my branding. When I say “I take coffee and cigarettes and turn them into better SEO and social media marketing.” … that is my brand. All of that helpfulness and broad recognition in my industry is great. It leads to many opportunities, but it is not what actually makes the sale.

On the other hand, when I say “Call me to find out how I can help you to grow your business with a measurable return on investment” … that is advertising, and that is also marketing, but it is not branding. It is how I earn a living, and it is what improves my social media ROI. The branding is just what makes more people comfortable to call, and confident when they write me the check.

As you can imagine, when it comes to spreading a word far and wide, branding statements and being useful to others will often reach further and faster. This is because they are generally non-threatening to anybody. While, although this information is good food for thought and useful to many, I have already diminished much of its social media reach by making an advertorial statement (above).

Regardless how useful what I wrote here is, many people will be far less likely to share it with others. Part of that is due to cynicism, and part of it is due to competition. It takes a lot of branding to make up for and repair cynicism and people’s disinterest and distrust toward advertorials, even within a useful context. This is why I say that a balance is very important.

If you do not understand and differentiate the value measurements of branding and the value measurements of other areas of your marketing, calculating your return on investment will always be a bit cloudy and confusing.

Am I wrong? Go ahead and tell me why and we will hash it out until one of us agrees. 😉

Related Articles:

Photo Credits:
Confused Traffic Signal by caesararum via Flickr
Confusing Signals by Luis Argerich via Flickr
Confusing Signage by Tara Hunt via Flickr

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How to Add Facebook Comments to a Blog and Improve Search Ranking

Facebook for Blog Comments

Perhaps by now you have seen a few blogs using Facebook comments. If you have not seen it yet, you can witness it in action here on “SEO and Social Media Marketing Blog”. Go ahead and look, if you must … but we will get to that part anyway.

When I recently added Facebook comments I was so excited about the increased commenting and Facebook sharing that I knew others would want to know more about it, too.

I want to tell you about some really useful features of this free service, including SEO (search engine optimization) benefits, enhanced user-experience, increased social interaction, and more. Then, I will give you step-by-step instructions on how to add Facebook comments to your blog (or any website).

So, let’s get started. Before I give you the step-by-step “How To”, I want to explain some huge benefits. After all, it really doesn’t make sense to do this if you don’t know why, or how it can benefit your website.

Maybe I should have split this into two articles, but if you are just here for the installation, jump to the installation now. It could get a little geeky around here for some people, but haven’t you ever really wanted to know what makes geeks tick? Read on my “non-geek” friends. I have some love here for you, too!

Facebook Comments Search Engine Ranking Benefit

It is not a secret that Google and Bing use information from social media for ranking websites. Since December of last year, it has been speculated that one of the strongest individual signals Google uses is the number of Facebook shares. That is, the number of times somebody actually shares your website on Facebook. It is really hard to qualify this, and there is a lot of contention in the matter.

Regardless of any potential direct SEO value, when you use Facebook comments, it greatly increases the probability of people sharing your blog on Facebook. Of course, they don’t have to share it on their Facebook wall when they comment, but the option is selected by default. The way I see it is that unless I am ashamed of something I am reading, I will usually share my comments on Facebook, along with the originating article. Other people seem to react the same way, and since the option is so simple and right there in front of them, is it easy to see why it will increase the probability of a blog article receiving more Facebook shares. Facebook shares can lead to blog posts, Twitter conversations, and a whole list of other possibilities. So, in the end, the SEO benefits can come in many forms.

Although Google cannot see much of the information shared on Facebook, there is still a lot of reason to suspect that the crawler can find at least some of it. In case you are doubtful of the value of Facebook sharing to SEO, here are some influential third party references on the matter:

“Facebook + Twitter’s Influence on Google’s Search Rankings” SEOmoz
“What Social Signals Do Google & Bing Really Count?” Search Engine Land
“Correlation Data for SEO and Social Media Analysis” SEOmoz

Below is a video from the third article in the list. If you don’t have time for it, just know that Facebook sharing can potentially benefit your search engine rankings, and that Facebook comments are a huge step toward a more interactive user experience … another big step toward good SEO.

Let’s not forget that in addition to the benefit of Google and Bing using Facebook sharing in their rankings, it also opens the floodgates to more people seeing your website. That means more people to potentially share it along to their friends. Oh, it all gets so exponential and mathematical … I think I may need another cigarette!

Facebook Comments Enhance User Experience

User experience sounds so cliché and empty to me, but you understand the notion. Making your website easy and familiar is imperative to its success. The end-user is why we all work so hard to make our websites feel easy and familiar, like sweatpants and a pair of flip flops. It has to be comfortable, or people will stop coming back … or coming at all.

On the other hand, if you focus the website on benefiting the end-user, before you know it, that hard work all starts to make a lot of sense. People start blasting it out to all their friends about how they almost peed their shoes when they found the one website on earth that actually smelled like bacon, and rubbed them like a teenager in the back seat of a Camaro.

Add More Nasty Camaro with Facebook!

If you want to call it “User Experience”, go ahead … I am thinking about the party in the yellow Camaro with steamy windows! Then, before I fall asleep, I will paw through the fridge in search of that bacon I smelled. That is how I see “user experience”, and you can flop on my virtual couch any time. It’s comfy, isn’t it?

Here is how Facebook comments improve the user experience: Let’s face it, everybody who ever wrote a blog wants to see comments … even if only to point out a typosnaphical error. They want to know that they didn’t do all that work for nothing. If you are reading this, you probably have a blog, so you know what I mean. The challenge is in making comments an easy and natural response for the people who read your work.

Of course, you could look at it this way: Maybe everybody except you is a lazy, no-good, deadbeat blog lurker who soaks up your hard work, and laughs in your face when they click away to their next victim.

-or-

You could consider that there are a lot of busy people, and even a lot of them who really don’t know much about blogs, or the benefits of participating. They don’t all know the value of getting to know all of those other readers with the same interests. This makes it your job, the blogger, to fix the challenges. You need to make it easy, and natural to leave a comment, and Facebook comments do just that!

Shoe-peeing, Camaro-sweating, bacon-scented, unicorn-kissing, all-you-can-haul-out-the-door-for-a-dollar brilliant content is not always enough. You have to make it so easy that getting up to deal with a bad case of diarrhea can wait just a few more seconds while they shower you with their lovin’ words.

Facebook Comments Increase Social Interaction

With well over half a billion people using Facebook, it is a lot more recognized than your blog. People know how to use it. Facebook is a comfy, cozy, snugly, familiar place for many people. Those Facebookey people are not so shy to communicate on Facebook. They do it all the time. That is what Facebook is there for, and that is also why it is on my blog (and probably on your blog soon).

Facebook comments meet the challenges of familiarity and ease of use like a hungry blogger meets a greasy bacon sandwich. If people aren’t talking to you, and each other, with Facebook comments on your blog, you can believe it … they really just don’t like you, or other people … At All.

Some interesting things to note is that when somebody comments and elects to share it (along with the article) on Facebook, it will appear simultaneously on the blog, and on Facebook. Replies to that person will then be visible to them on their Facebook Wall, as well as a link back to the article.

For those who have their employer set up properly and visible publicly on Facebook, another neat feature is that their title and company Facebook Page link will appear. That can create additional possibilities for business networking. Of course, the user’s Facebook security settings still apply.

How to Add Facebook Comments to a Blog

The list of nice features goes on, but we can chat about that in the comments. That way you can see how neat it really is from a user perspective. Let’s get to the part about how you can add these nifty Facebook comments to your blog. I am going to explain it based on WordPress, but it is similar for other websites.

I looked for a a plugin for this, but I didn’t find one, so I may write a Facebook Comments WordPress Plugin (actually just a relatively simple installation script) if I get the time. The closest plugins I found were to import comments from Facebook notes, but that is not the same thing at all. This is how to actually include and synchronize Facebook comments, likes, and shares on a website.

This is really not very hard, but Facebook’s documentation is so lengthy that it could get confusing if you don’t know what you are looking for. So, I am going to include the links you will need to visit on Facebook, and what to do when you get there.

If you need help, that just makes a good case for why blogs have comments in the first place.

Step One: Create a Facebook Application – This does not mean going to school for web programming, and creating an app is much easier than it sounds. All you have to do is click here, then click on “Set Up New App”, enter an App Name (like the name of your blog), agree to Facebook’s terms, and then fill in a few more easy blanks.

Once you have the app set up, hold onto that info for a bit. You will need the application ID number in the next step.

Relax, you can do this … really. If you get confused, just add your questions in the comments below, and somebody will help you … probably me. If you start feeling a bout of rage coming on, just put down the weapon and ring me up. I will do it for you for a song. Well, actually a song along with some of your money, but not all of it.

Step Two: Load the JavaScript SDK – If that “creating an application” thing sounded hard, this one sounds like having to share a sleeping bag with your mother-in-law. It is actually quite simple. I don’t know why they make it all sound so difficult.

In this step, all you are doing is adding the basic information the application will need for your website, in the format Facebook needs it. It looks daunting to some people, but if you just look at the example, and find where it says “YOUR APP ID” replace it (the letters only) with the ID number you received when you created your app.

You can either go and copy the code on the Facebook Developers JavaScript SDK page, or just use the snippet below. I suggest using the version where it says “Loading the SDK Asynchronously”. You only need the one snippet of code, and this is the one I use here on my blog. Just be sure to put your new app ID where it says “YOUR APP ID” in this code.

Here is the code you will need:

<div id=”fb-root”></div> <script> window.fbAsyncInit = function() { FB.init({appId: ‘YOUR APP ID, status: true, cookie: true, xfbml: true}); }; (function() { var e = document.createElement(‘script’); e.async = true; e.src = document.location.protocol + ‘//connect.facebook.net/en_US/all.js’; document.getElementById(‘fb-root’).appendChild(e); }()); </script>

Step Three: Copy and Paste the JavaScript SDK – If my mother is reading this, she is probably going to the kitchen junk drawer for glue. That copy and paste thing drives her guano-crazy. I will handle it for my mom when she gets hot on her blogging career, but for you, this will be a snap! Take that snippet of code from above (edited with your new app id) and open your WordPress Theme Editor. It is right there in that place where you add new blog posts. More specifically at http://YOUR-DOMAIN/wp-admin/theme-editor.php (unless you have some freaky-deaky version of WordPress). This is where you can see a list of your theme files sitting there ready to beat up like a row of red headed boys in pink high-water pants.

Pay Attention and Stop Beating Up the WordPress Redheads

The precise placement of this code is not a huge issue. You see … this really is easy! I added mine into the “Header (header.php)” file in my theme. It could have a slightly different name, but you have something like that, where it has all of that header-ish kind of stuff. Within that file, you’ll see words like “head”, “body”, “meta”, and a lot of others. I added my “JavaScript SDK” snippet immediately below the “body” tag. You can see where it is in my source code if you like, but just don’t go giving me any “Grandma Guilt” if you don’t like the html comments in my source code. Just search the code for the word “body”. It’s there … you can find it … I have faith in you.

Paste it your code somewhere right around there (or exactly there), but keep that same page open. You still need to shove some more stuff in there.

Step Four: Add Facebook’s “xmlns:fb” Namespace Attribute to Your HTML Tag – That sounds worse than it is, but we want this to be easy. So, while you have that header file opened, look for this: xmlns=”http://www.w3.org/1999/xhtml” and add xmlns:fb=”http://www.facebook.com/2008/fbml” right behind it … well, with a space, of course.

So it should turn out to look like the example below. Just copy it and replace the old one.

Step Five: Add the Open Graph Protocol – I swear these Facebook guys smoke some crazy stuff to make this sound so darn complex. This is just a series of meta tags … little bits of information about your website and the specific pages, so Facebook knows what it needs to know.

Here is the code you need, with very minimal editing if you are using WordPress. All you need to do is edit the parts in CAPITAL LETTERS. You can pretty it up with line breaks and stuff if you like. It really makes no difference in function.

Step Six: Add the Comments Code – Ahh, this is the easy stuff. You are almost done. You need to paste the code below on your website where you want the comments to appear. In your WordPress theme editor, just click to edit “Single Post (single.php)” or the equivalent in your theme. It may be named differently, but don’t let that eat you up. I added it immediately above my existing comments. Just search the file for the word “comments” and you will probably find it really quick.

The only editing you will need to do here is to adjust the width (520 in my example) to the width you want it to appear on your blog, and also the “num_posts” for how many comments you want showing before the “show more comments” link appears to users.

That should do it. Save everything and start enjoying more comments and Facebook shares.

What About WordPress or Disqus Comments?

To me, WordPress’ built-in comments, Disqus comments, Intense Debate, and etcetera are not replaced by Facebook comments, but rather enhanced.

Disqus is Here to Stay

You cannot import your existing blog comments into Facebook (at least for now), and I still enjoy all of the features of Disqus. So I think it makes good sense to keep an existing comments system in place.

I am keeping Disqus right here where people can embed videos, upload photos, and all the other great networking benefits, but I am also pretty excited about the new addition.

Which one will you choose to use to add your take on the matter? If you don’t leave me a comment, I may just think you are a snob, so please redeem yourself! Oh, and give that share button a whirl, unless you are ashamed of me. 😉

More Useful Facebook Articles:
(You didn’t expect me to stop here, did you?)

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Hourly Rate for Setting Up Social Media Profiles?!

My blog is often inspired by things that happen in my real life. It is easier to tell something from experience than to make things up. Sometimes those things which happen in real life make me want to scream! I am going to share a good example.

I received a call from a friend yesterday. My friend was seeking some advice about social media, so I was delighted to provide my assistance. The question created one of those moments when I want to scream, pull my hair out, and choke people. My friend wanted to know how to set an hourly price to set up social media profiles for companies.

The question was important to her, because an advertising agency she works with had come to her asking for an hourly rate to help set up client’s accounts on Facebook, Twitter, and etcetera. She was caught off guard by their request, and so she asked me for an opinion of what it is worth.

My friend is a relatively popular blogger, and avid user of social media, but she is not really in the business of social media marketing. Strangely enough, they thought she could help. Since she does not want to turn away business, I feel for her dilemma. In this case, I suggested that providing a service that creates a zero net gain, or even a loss to the client is a good reason to either further educate the client, if they are open to learning, or to walk away from the offer.

I suggested that an hourly rate for setting up social media profiles, as with any other marketing or public relations service, should have a basis in the value to the client. In this case, the value would be minuscule, if not negative, and I explained some reasons this is the case. Of course, it began with the logic that any company who needs somebody just to set up their profiles is not likely to use those profiles for any significant benefit.

Creating social media profiles has extremely low value without a strategy, and without the manpower and mindpower to use them well. If they had that manpower, and more importantly, the mindpower, they wouldn’t need my friend at all. It all got me to thinking that it is like a dog chasing a train. What will the dog do if he catches it? The dog doesn’t know, and so the dog will not get much benefit from the chase.

I want to tell you a couple reasons this is a formula for failure.

Social Media Profiles Do Not Provide Value!

I understand that this may not make perfect sense to everybody, but I am going to try to make this easy. Sure, there are a lot of people who do not know how to get their name on Facebook, or how to create a Twitter username. My mother would not have a Facebook account if I had not set it up for her. My mother is not running a business and trying to promote her name, either.

Think for a moment … If my mother was in business, would it make sense to have somebody set up her account just so she could say “I’m on Facebook and Twitter”? What good is that? Is it so that people who already know who she is could magically flood her with new business? Why would they do that? Let me tell you the truth about this … They won’t!

The value of social media comes when you actually give people a reason to chose your company over the squillion other options out there in the marketplace. If you don’t have a clear reason for people to choose you over a competitor, or to recommend you to their friends because your company is awesome, what is the point? Is it the visibility that is so enticing? I want to assure you that there are millions of visible people who are failing in business. Having a social media profile is not going to make you more successful, and is very unlikely, in itself, to make you more visible.

A lot of people obviously do not yet understand that social media profiles are not going to spew crude oil or reveal a hidden gold mine. Perhaps everybody around you says “You have to be on Facebook” or “There are people making tons of money on Twitter.” The thing they don’t tell you, and probably do not realize, is that social media is not like a Hollywood “Field of Dreams” method for easy success.

This mentality is something I really try hard to understand, and I even try to be compassionate and patient about. The challenge is that when I explain it to people with solid proof, but they still have to learn things the hard way, I end up feeling bad for not having the strength to help them. That is crazy, right? I should not feel guilty for other people’s unwillingness to believe the truth, but I still do.

What About the SEO Value of Social Media Profiles

A lot of people seem to be convinced that there will be a big SEO (search engine optimization) benefit by having a lot of social media profiles. Social media can have an amazing impact on search engine rankings, but it is not why some people think, or hope, or would ask you to believe. The benefit comes when social media is used well, and more of the right people learn about your offerings and share it across their networks and link to your website from other places, such as their blogs and websites.

I understand how the false notion can seem almost logical, because each of those social media profiles will have a link to their website, and more links are a good thing.

There really is a lot of SEO value in social media, but it takes more than just setting up unused profiles. Otherwise we would all be in a race to have the most social media accounts. Some people are, but not the wise ones … not the informed ones. If you ever actually thought that the SEO comes from unused and unknown profiles, think again! Of course, most of the people seeking to pay for such a service would never take the time to read and learn about this, but for your amusement, I offer you some articles on the matter as follows:

100 Social Media Profiles or 1,000 … How Much Do You Want to Waste?

There is a constant pipeline filled with desperate companies hoping and begging for a quick and easy fix to increasing their business’ profit. However, with each company that sets up their social media profiles and endures the failure of short-sighted thinking, comes dozens of their friends and colleagues who will learn from their failure. This means that the pipeline will eventually slow down, and people will have to start thinking before they earn.

When Marketers Sell Negative Value, They Destroy Their Own Market

There is a rule in marketing that a lot of people try to overlook, but it is to their eventual regret. Regardless of the client’s request, it is the duty of a marketing professional to be sure that the client receives more value from the relationship than its cost. This goes for advertising agencies, independent marketing consultants, and in-house marketing departments.

The rule works like this: If the client / company receives less value, in the way of increased business, than the cost of the marketing efforts, it is not sustainable! Trying to work around this rule is like rubbing a lamp and hoping that a money genie will somehow magically come and make up for the screwups.

I realize that the conventional thinking is to give the client what they ask for, and to take their money. I see that as a huge mistake, and proof of a marketer who does not adhere to the same standards they expect of their clients. Good marketing consultants help clients to maintain their marketability and to avoid taking hazardous shortcuts. If the consultant just takes the money and gives a client what they ask for without questioning it, they are not doing their job.

As long as people are set on believing the myths of social media rather than the truth, they may as well say a toast to their own failure.

My Answer to This Question

My answer, if somebody asked me how much it would cost to set up their social media profiles would be something like this:

It will cost a bare minimum of $5,000 per month, and quite easily over $25,000. It will come with a whole lot of market research, strategy, implementation, and a well-forecasted return on investment. That means it will pay you a lot more than you pay me, but that is only if I believe in your company enough to hang my reputation on it. That does not happen with companies who are resigned to believing that simply “being on social media” will increase their profit. Thank you, but no thank you.

If you run your business by placing cost above value, you are making a big mistake. Instead of pouting about how much a successful marketing campaign will cost, it is better to focus on how much it pays. Then the more important factor is how to get your hands on the money it will take to achieve the results you are after.

Related Articles:
Yes, I put these here for you to read. I think they can help to emphasize why simply setting up social media profiles without a good strategy is a waste of time and money. You already have an idea whether you can afford me or not, so don’t worry … I am not selling you anything, and my prices will not go down just because you read more of my blog. Enjoy!

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Facebook Page Changes and New Settings You Should Know!

If you have a Facebook Page for your business, you probably already noticed that Facebook has made some changes. Most of it may seem pretty basic, but there are a few things you should know before you just dismiss it as a new design. There are settings you should review, and also some information that Facebook seems to have lost.

When Facebook profiles changed, starting back in late 2010, I was not entirely thrilled, but I adapted. I got used to it quickly, and I like the improved layout.

Facebook certainly caught many people off guard by placing employer links prominently in profiles, but as usual, we Facebook users have adapted. We are resilient, and even when we don’t like the changes, we push through it, and usually find some things we like.

The latest changes from Facebook are easier to take, and it was designed to make the transition between profiles and pages very easy for users. Just as always, the changes require a look at your settings to be sure everything is working as desired. This is why the most important thing you should look for when you upgrade to the new Facebook Page layout is the “Edit Page” button.

The topics I want to address here are the ones I think may catch users off guard, are useful, or a cause of concerns for people holding off upgrading until Facebook forces the change in March. The topics I will cover are as follows:

Facebook Page As a Profile
Facebook Page Default Wall Display
Facebook Page Default Landing Tab
Change Facebook Page Category
Facebook Page Featured Likes and Owners
Editing Your Facebook Page Settings: Summary

Facebook Page As a Profile

Use Facebook as Page

One of the profound changes to your Facebook Page is that you may now use it as a profile. That caught me off guard, because it was something I wished for. Now, when you interact around the web, you can choose to use your profile as usual, or you can interact as your Facebook page.

What mattered more to me is the ability to switch to using your page as a profile in order to view other pages you have “liked” as a news feed, just like you would view your news feed of friends. This provides a much easier view of updates from other business pages you interact with. It also means that they will be able to keep up with you even easier, too!

Facebook made it really simple to switch between interacting with your personal profile or as your page “on the fly”, without logging out and logging back in. If you manage multiple pages, it will allow you to select which page you wish to use, and switch between them easily.

Important: When you post to your own Facebook Page (with the new Page upgrade), you must switch to use Facebook as a page to post. Otherwise, your updates will be posted from your Profile and not as the Page. If your default wall display is set to show “Only Posts by Page”, your updates will not appear in the default view.

Facebook Page Default Wall Display

Without a doubt, there will be people caught off guard with this change to their Facebook Page. Facebook Page administrators have always been able to select their wall settings, including whether it will default to showing posts from “Everyone” or “Only Posts by Page”. Facebook seems to have lost this setting, so it will be wise to check yours. What I found with each of my pages was that they were all set to “Everyone” when I upgraded to the new version.

This is important to a lot of companies, and although it can be fine to allow everyone to post to your Facebook wall, I certainly encourage watchful moderation. It is very easy to reset this to your preferred method, and it is found under the “Manage Permissions” section. This is also where you may set your default landing tab (not changed), block profanity or other specific words.

Facebook Page Default Landing Tab

This is a feature that I know a lot of people have feared would be eliminated completely, but the option still exists (as it should). The old version of “tabs” went away, but the functionality is the same, and each former tab is now represented on the left side of the page.

If you have previously set a default landing tab, it will still be there. I know that gave a lot of marketers and developers a huge sigh of relief.

It appears that the selection of a default landing tab no longer allows for distinguishing between new and existing users. From what I have seen, it seems that it has not changed from any previous settings which were made. However, one concern would be if existing users who “Like” your page were forced to click an extra time to get from your default landing page to the wall. For example: The settings I have previously used will direct new visitors to a nice welcoming tab, but direct existing users who already “Like” the page straight to the wall. This is a commonly used setting for Facebook Pages.

My pages each appear to work just as they were previously set up, but it may not be the same when adding new pages. I say this because the setting for existing “fans” versus new visitors has disappeared in the new layout.

Of course, if you are handy with FBML (Facebook Markup Language), you can create a Static FBML page landing page but then add Wall contents limited by with the “fb:visible-to-connection” function. That just means people would all land on the same page, but existing users would see something different from new users. This is just good information to know, but as it is, I have not added a new page for testing since the change. So, for all I know, I am just seeing “grandfathered” settings. Either way, we geeks can still have fun with our FBML and can work our way around nearly anything.

Change Facebook Page Category

You may now change your Facebook Page category. This is an added feature that many people have asked for. Something that will surely surprise a lot of Facebook Page administrators is that the category you chose for your page when you set it up is gone. I noticed this in each of the many pages I manage. Not a single page still reflected the category it was set up with. Although, it may be stored behind the scenes and just didn’t show up in the new settings, it is definitely worth resetting your page’s category.

Facebook Page Featured Likes

This can be a great setting for any company with multiple Facebook Pages, or for companies who want to help promote friends or partnerships. In the instance pictured below, I have set the pages for my books and my wife’s cakes and confections company as my aWebGuy Facebook Page “Featured Likes”. What happens here is that up to five pages you select as your “Featured Likes” will always be displayed, while any others will be displayed in rotation.

Similar to featured likes, you may also feature page owners, so that people can put a name and face with the person or people behind the brand.

Editing Your Facebook Page Settings: Summary

I know that a lot of people feel pretty inconvenienced to have to edit their Facebook page. Let’s face it though, when it is your business involved, it is worth the attention.

Facebook has made it very easy to find the editing functions, and it is mostly pretty straightforward. Just look for the “Edit Page” button and be sure that you click on every section. It is better to fix it now than to fix it later.

I hope to read your comments about which settings and functions you like or dislike about the new Facebook Page.

Social Media Express: Avoiding The Social Media Train Wreck

Social media is more than just a little bit special to me. Perhaps, if you have been using social media for a while, you feel this way, too. I have lived with my Internet connection close by my side for many years, like a good friend. Just like any longtime friend, it has changed. It has built me up, and it has let me down.

Social media has helped me to meet many wonderful people that I never would have met elsewhere. Those people include some of my closest friends of the last 15 years, and even my wife and mother of our three children, whom I met back in 2000. I think a lot of people can relate to how I feel about this special part of my life where I laugh, learn, and spend many hours working.

I still cherish many memories of times when social media was simpler. I guess it must feel kind of the way my 94 year old grandmother feels when she recalls her earlier days. The pace was more manageable, and people would still wave from their window in a train, and take more time to visit with the passengers around them.

Today, I want to encourage you to slow your social media train to avoid a crash. Yes, I said slow down … take your time. Read about one of the worst hazards of social media, and consider how you may avoid it.

Don’t Let Your Social Media Train Derail

Over the past few years, we invited the whole world to board the “Social Media Express”. It has created a time in our society which can adequately be termed “astonishing”. Now that the train is full, we all want to go somewhere, and get there fast.

Sometimes it seems that social media is like a runaway train with a huge payload of information and passengers just sitting there oblivious to the derail ahead of them. I have ridden this train to many derails, such as Yahoo! Groups that fell apart, and services that eventually phased out and friends lost communications. In cases where I looked far enough ahead, I could see it coming and warn my friends and we could slow the train down to resume our comfortable ride.

I feel very fortunate for the many people I met through social media and still communicate with regularly after teens of years. It took some effort to avoid the scattering effect of a train derailment, but it has been very worthwhile to me.

The big crash that I have emphatically warned people about is trying to “follow”, “friend”, “connect”, and etcetera, with excessive numbers of people with whom they never have any intention or ability to build a meaningful relationship.

I understand the huge urge for people to feel popular. I hear it all the time, even from people who have no real agenda to have a squillion connections, but just enjoy the appearance of being popular. If I had to point a finger at one single overriding challenge in social media, this would be it.

What so many people overlook is that having real communication and meaningful relationships with a smaller group who really listen to you or care about you is much more rewarding. This is true for both personal and business purposes, because it only takes about 150 people sharing something worthwhile to set it on a path to “viral” communication. Don’t try to argue this point with me, because I really will win this one.

Robin Dunbar Meets The Social Media Express

Have you ever heard of Dunbar’s Number? I will explain with a quote from Wikipedia:

“Dunbar’s number is a theoretical cognitive limit to the number of people with whom one can maintain stable social relationships.”

I watch people trying to push Dunbar’s Number to a breaking point every day. Once they run through each passenger car on the “Social Media Express”, they burn out and jump off the speeding train when they don’t get what they hoped for. They don’t pull the hand brake, they don’t say goodbye, and many of them will never board the train again. They broke their social media train.

I can certainly place a good amount of blame on the implied importance of somebody with a lot of “friends” in social media. After all, I must be more important if I have xxxxx followers on Twitter and xxxx friends on Facebook, right?

There is another big challenge created by the many desperate people producing deafening levels of static while trying so hard to become marketers. With enough of that static, it causes many people to build up stronger than ever communication barriers. This overheats the train’s brakes, and sends more than a few passengers jumping off between stations.

Can You Share in My Guilt?

I witness many examples of pending challenges in my own use of social media. For example, I tend to tune out a lot just in order to keep up with people communicating with me directly. I am always available to anybody on this Internet, but it takes a lot of effort to reach out and see what all of those people have to say. So I let them come to me. I have even found out shamefully late of people who died, because it took me a long time to make my rounds to their Facebook profile.

I do my best to put friends and interesting people into lists, and I try to keep up, but nobody is immune to the challenge of “keeping up”. Many of the people I used to hear from every day stopped participating in social media, because they felt burned out and like nobody heard them anyway. Twitter makes a profound statement in this area, and has a horrible churn rate. It is not just specific networks, either. Many bloggers have expressed concerns that although people are reading, their comments have diminished. I certainly see it here, as well. Even while my readership is consistently high, it seems that many people don’t want to discuss topics the way they used to.

Do Those Big Numbers Really Matter?

I have studied this dilemma for years, and I know the importance of reaching a lot of people. Sure, it may increase your odds, right? Well, the truth is that if those are not the right people, and they are just a number for the sake of numbers, your impact will not be proportionate with your efforts. When you see somebody with a lot of friends, followers, and whatever you want to call them, it generally happens for one of two reasons: They either sought a lot of people who were also looking for big numbers for the sake of numbers, or they earned those numbers by reaching an appropriate audience who cared what they have to say and pay attention. One method imitates popularity in order to appear important or to throw spam at the wall and hope it sticks, and the other method is to do something people care about and presenting it to the right people.

I recently looked at my Twitter followers to find that many thousands of them had not used Twitter at all in the last six months. I filtered them out by those who had not sent an update in the last 90 days, and found that for many of them it had been over six months. I unfollowed 1,000 of them, which were mostly just nameless and faceless to me, and then I stopped. I realized that it was a waste of time to keep sorting through the graveyard of fallen Twitter users. I had only followed them in the first place because they had followed me, so I don’t feel some huge loss of a close friend.

Back before it became so popular to try and follow everybody under the sun, I used to see a huge value in Twitter. I liked it enough that I was asked to write a book about Twitter. I wrote it, and it was pretty good. I published it in July 2009, but I wish I had written it a few months sooner, before the Twitter graveyard started filling up.

Back in the good old days of social media, even as recently as Twitter, people paid attention to others. There were more conversations, and the conversations turned into friendships, and many times into business.

Today, I tweet something and it can sometimes seem to go unnoticed, even if it is totally hilarious or brilliant. Very few people respond, and almost nobody retweets things, compared to earlier years. Is it because they all hate each other, or is it because they simply went blind and only communicate if you go directly to them?

It is a tough call, but the numbers clearly indicate a speeding train.

Do You Slow Down and Say Hello Enough?

As a person who works and socializes here in this social media world, I have sometimes wondered “Is it me? Did I do something that changed things? Did I contribute to the extra hustle and bustle?” I really don’t think so, but I always try to keep myself in check.

I still find great value in many areas of social media, and it is still a very good place to make friends, build relationships, and produce new business. In fact, far better than any other, but it requires greater effort than ever before. It is not as easy as it used to be, and it can be more challenging than earlier years. It sometimes makes me wonder if I hadn’t been in my industry for so many years, what it would look like to me today. I have watched it evolve, and I have evolved with it nicely, but for somebody new here, I think it could get pretty overwhelming, and lose its luster quickly.

The Social Media Train is Human-Powered

I have written volumes of thoughts on the human aspects of our technical world. I write it in books, blogs, and I talk to groups about the importance of the real human communications that social media is so great for.

We control the pace of the train we are on, and the direction it travels. There are no rails, and plenty of great people and places to see. I only hope that more people will enjoy the ride, consider the people, stop running from car to car seeking more people to irritate with bad marketing, and avoid the train wreck.

Here is just a small selection of things I have said to try and caution others, and help them become more cognizant of the people around them. The longer list is found throughout my blog archive and in my books. I would not say these things if I didn’t mean them, and can stand behind them.

A Story from My Social Media Train Car

Something slowed my train nicely a few days ago. As I was unfollowing that 1,000 people on Twitter, as I mentioned, I came across several old friends who had dropped off the face of Twitter. One of them was Tom Roquemore, whom I met on Twitter a couple years ago. I like Tom, but he stopped using Twitter last October, and we hadn’t communicated since then.

Remembering good talks we had shared, I put him on my list of people to contact by phone. Before I even got around to calling him, my phone rang and it was Tom. We talked for a while and it was great to hear from him again. The timing was kind of uncanny, but we probably would have talked even sooner if our train was just moving a little slower.

How Does Tom Roquemore Affect My Social Media Train?

I have used social media, in one way or another, since before Yahoo! purchased GeoCities. That has been a long time, and I have seen a lot in those passing years. One thing that I have found to be the most valuable of all is to focus on a core group of the right people who really listen and feel strongly about the value you represent. That is where true and worthwhile popularity stems. It is like the initial spark of an explosion, and it starts very small. This holds true in the largest of all marketing campaigns, and in the smallest of groups. If you focus more on value over volume, your success and your enjoyment will be far greater. You just have to slow the train to recognize it, and find the truth in what I am telling you.

If some of you great people will slow down and add your comments here on my blog, maybe we could show others the start of a better habit. A habit of taking the time and effort to bring better communications back to social media, and not just rushing to the next thing that seems urgent.

Conga line image credit to fallingrock via Flickr