Facebook Archives - Page 10 of 11 by Mark Murnahan

Social Journalism: Real Time vs. Vetted Journalism

I have been thinking about the power and truth of live Internet. The power in the numbers is staggering. Today, we can all be journalists, and many of us clearly have a story to report. In fact, before I finish this article I will demonstrate the potential of social journalism with a live video stream from my cell phone, and have it posted to my Twitter, Facebook, FriendFeed, YouTube, and others as it happens … in real time. Speed of information delivery is a huge trend these days, as I pointed out in a recent article about social feeds in Google search results, and once you put it out there, it is not going away.

People love to tell their story, and it is even better if they tell it right when it happens. They often want to tell it before they have too much time to dwell on the details, forget about it, or in many cases even give thought to whether it should be told. If it is an important story, they may even find incentive of wide recognition for being the first on the scene.

This goes well beyond only social journalism. Entertainment has also taken on a whole new look. Earlier tonight my son came to me asking to watch some of our videos from a weekend visit to the zoo. He already had a Wii game on, so instead of showing him on the computer, I played them off my YouTube channel on the big screen television. Then I played some more videos off a laptop in the other room by accessing them through my X-Box 360. This all sounds so insane to me that my kids will never remember having to wait until Gilligan’s Island comes on at four o’clock. Who needs old school television these days, except for those who work for television?

If we did not each have a story to tell, there would not be over 35 million people (out of over 350 million active Facebook users) who update their Facebook status each day, and Twitter may only be a group of about 30 people reporting how the cookout at cousin Evan‘s place went. As it is, the world faces a turmoil of how this all works, and how can we best use all this information.

Where this is going and how it will change our society is a story that is being written each day. For some, it is a story of how drunk they got at a fraternity keg party and are sorry for the embarrassing photos they posted on their social networks. Others will apologize to customers for not being the company they portrayed when their media exposure was more one-way, and worked much slower. In extreme cases, nations will defend political scrutiny such as that of the Iran elections being lambasted on Twitter, and people will run scared from health issues like H1N1.

The threat of misinformation and lack of vetting is there, but the real time “get it now” reality creates an appeal to masses that cannot be overlooked. It opens a lot of questions on the value of real time social journalism. I discussed this with a high school journalism teacher just this evening, and we agreed on many things, but challenged others. Overall, I think our conclusions were inconclusive.

So where does it go, and how cool is it that I just coincided the release of this blog post by streaming the first comment from my cell phone? Now imagine doing that five years ago! I was ultra-high-tech in 2008 when I did a 6,000 mile nine day live mobile auto racing Webcast or my Tornado encounters on my storm chasing Webcast. Now all I need to show you my surroundings along with live GPS and live chat is a cell phone and a service like Qik or LiveCast.

On one hand, being live (or close to it) makes it easier to disclaim discrepancies simply for the fact the facts may not all be known. On the other hand, it can leave a door open to fast spread of misinformation and rumors. One known fact is that people are taking notice in great numbers.

The questions and considerations of social journalism are in no short supply, and I hope your comments are not either. Please tell me and others what you think. Let’s discuss it. Add your comments here, and of course, feel free to message me live with the Meebo chat on the left side of this page.

How Connected Are You With Your Social Networks?

I get a surprise every day with just how connected people are. Perhaps it should be no surprise at all. Networking with people is a big part of my job and my lifestyle, both online and offline, but it still amazes me on a regular basis. More amazing yet is that there are still ways to improve upon that connectivity. Here are just a few of my thoughts on the matter, and I welcome yours.

Being Interested Makes You Interesting

Consider how many times you have received a message from somebody on Twitter, Facebook, your blog, or elsewhere and found yourself reading over their latest news to be sure you are up to speed on their life. An amazing thing about social networking and life in general is that people who are interested immediately become more interesting. You can bet that if you add your comments on my blog, I am interested, and you have made another step to strengthening your network. Not only with me, but also with others who connect here. It is a perfect case of becoming more interesting by being interested.

I got to thinking about this as I added the meebo chat on my blog earlier today (over on the left side). It allows for people to start a direct chat with me. I did this because I am interested in what readers have to say, and I want to give them another option to reach me. Try it now by typing a message to me. I may just answer. It is pretty cool, and another way to be even more connected.

I think nearly every blog author wants to start a dialog, but some people are too shy to give their opinion in public, too lazy, or just don’t understand the benefits of blog commenting (like the conversation, or those extra incoming links to their Website). Whatever the reasons, a direct chat is another great connection tool.

OK, so now that you are more interesting, let’s look at how connected you are. Once you realize how connected you already are, it is easier to find ways to make it even better … and why!

Realize How Connected You Are

I keep finding that people know a lot about me. Some will call it “transparency”, and I am all about that. I try to be sure that people know who I am … just me, without any false hype. People like people, so I don’t try to be any more than that. Being genuine seems to be a huge benefit if you are trying to connect with people. Even if you do not think you are very interesting, you are plenty interesting to some people, just the way you are.

Now that you are interesting, look around and see how much people recognize you. They may be noticing you more than you think! Those people who find you interesting are the roots of your network. I will give you examples:

Just a couple days ago I was talking with my brother and he asked me about things I didn’t expect him to even know. He asked if my wife was upset that I uploaded a video of her karaoke performance. David is not all that technology oriented, and does not spend a lot of time on Facebook. However, he does have a Facebook account, along with about 350,000,000 other people. Even if he does not check his Facebook, his wife, kids, or somebody else who knows me may ask him about something relevant to my current life or even tell him something that I had mentioned in my social networks. I also hear similar things from people all around me who seem to know a lot about my daily life, and I know theirs. We are connected!

Another instance was when a long time friend contacted me earlier today to ask about book publishing. Since I wrote three books in 2009, I guess I seemed like a good guy to ask. We chatted for a while and I found that he also needed a printer, a picture framer, and some tips for his photography business. So I referred him to three different friends whom I know well and trust in their fields. By recognizing the connections around me, I was able to help four friends … the one I was visiting with and the three I recommended.

As the conversation went on, he commented that I seem to know people in nearly any given line of work. I explained that I consider it my job to know everybody. It can do a lot of amazing things, both for personal and business purposes. Here is a piece I wrote about a year ago on building referral business.

I think networking should be a big part of everybody’s job. If your paying job is to change light bulbs on water towers, it may be good to know the guys who paint the towers in case the light bulbs ever stop burning out and you need more work. The tower painters may have work for you someday, or you may get busy and need more light bulb changers. The point is that it is always good to know where to find reliable people, and it is best to know them before you need them or they need you.

Here is the catch! How do you weigh the importance of quality vs. quantity?

Quality Over Quantity in Networking

Being connected with a lot of people is a great thing. Being closely connected is an even better thing. The importance of quality should be obvious, but it can also be easy to overlook or underestimate. Quantity is fine, but not without quality.

I got busy in 2009. In fact, I got real busy. I welcomed the birth of a son, wrote three books, and managed four new blogs, on top of an already busy job as CEO of YourNew.com, Inc. What I found was that as I became tied up in so many projects, some of my network became even tighter, while some of my network got kind of loose. Without a focus on quality in my network, it could have been a disaster.

A quality network remains solid, even when you are not looking. Like any relationship, some of your network will require more attention than others. Give them all attention, but the ones who reach out to you in return deserve a special focus. Good networkers know this, and will seldom let you down.

What do you think? How can you improve your network connectivity today? I cannot read your mind, but I can read your comments!

6 Reasons We Didn’t Hire a Social Media Consultant

I know you are expecting it to be snarky, so I will try to avoid letting you down. Yeah, you guessed it, I am writing yet another “Mr. Smarty Pants” article on social media. This time it is about some of the very good reasons for not hiring a social media consultant. Without further delay, I want to introduce Mr. John Lunchbucket of Clip Away Paper Clip Company to explain some reasons his company didn’t hire a social media consultant.

Number 1 – Obscure Market Audience

“We sell paper clips. It would be pretty boring to blog, tweet, and Facebook about that, don’t you think? I doubt anybody could make our business more fun or engaging.”

If that is the attitude you take, Mr Lunchbucket, you are right. You should probably carefully avoid social media. Come to think of it, you may do well to stop marketing your business completely. You wouldn’t want to bore people with paper clips such as explained in this video:

Number 2 – We Can Do It In-House

“Jerry in accounting set up our Twitter and Facebook accounts and he sends out some stuff every day. He says that by handling it in-house we can save a lot of money. “

I guess I really do understand this idea. After all, I was thinking about going to dentistry school so I can take care of my kids’ teeth one day.

It is good to spread the work around. It can show off the company’s best assets … the people. However, the sad part is that Jerry didn’t have anything more productive to be doing. Now I know why. While Jerry is busy handling bad marketing efforts, the accountant over at the competition is counting the money Jerry used to account for.

Number 3 – Localized Market

“We only provide products and services in a localized market. The Internet is better suited for companies doing business with a broader geography.”

This is fine if the people in your market area don’t use the Internet, like at the bottom of the ocean! I suppose that the enhanced search engine ranking from those links on other Websites talking about your company would be considered wasteful. Maybe you should save some of that recognition for the competition. When I ask the people at your competitor, can I quote you?

I am glad you have such a good grasp on my job, Mr. Lunchbucket. I hope you don’t go into my line of work like everybody else who “knows” the Internet as well as you.

Number 4 – The Expense

“It has been a tough year, and our budget is shot. We just can’t justify spending money on something that could take months to see a return on our investment.”

You are correct, Mr. Lunchbucket. It has been a really challenging year for a lot of companies. Thanks for pointing this out for me, because I really only like to do business with companies willing to plan for being around in a year or more.

Something to consider is whether it has been hard for your competitor, too. If so, but they get a leg up on you, how much harder will it be next year? If you only market during the best of times, you are doomed to fail. Allow me to share a wise quote with you:

“The man who stops advertising to save money is like the man who stops the clock to save time.” –Thomas Jefferson

Number 5 – It Doesn’t Work!

“We already tried social media and it didn’t work. It was a big waste of time!”

Yep, it sure was a waste of time. It is a good thing you figured that out early. Maybe Jerry in accounting can get back to counting all of that money you are making through your newspaper and phone book advertisements. Good luck in the coming year!

Number 6 – We Ran Out of Reasons

“We ran out of reasons, but we are pretty sure there are others.”

Social Feed in Google Search Results

Do you see your Twitter updates or recent blog posts in Google? Well, of course you should. I would be pretty surprised to write a blog post and not see it show up in Google … at least at some point. However, it is taken up a notch with the near-real-time “Latest Results” section in Google search results.

What do I mean? Here is an example Google search for “murnahan“. Under the “Latest Results” it will show you what I sent on Twitter just a moment ago, instead of only a link to my Twitter account.

I heard it stated in a recent talk at Integrated Marketing Summit in St. Louis, that Google and Bing are the largest users of social media. It is true that when you break it down, their algorithms base results on community popularity. When something has a lot of incoming links, the ranking improves. The success of a site’s Bing or Google ranking is largely based on people voting it up by linking to it.

Social media really is a basis for search engine rankings, even when it is not as immediate or as conversational as you find with Twitter, Facebook, YouTube, LinkedIn, and etcetera. It is still social media.

I have heard some people say they like this this, some said they do not, and others on the fence. In my opinion, it shows that Google is working very smart to keep up with the massive explosion of real-time social media, and doing a nice job of it. I think it may also help to remind people just how interconnected the many social media sites really are, and remind them to watch what they do with their social media presence.

Where do you stand? I would like to hear your thoughts on Google’s addition of Twitter and other social media feeds in search results. Please add your comment here on my blog.

Social Media Objectives: Popularity or Profits?

What do you seek from social media? Do you know? Are you wasting time?

In a recent conversation with a friend, I asked him why he spends so many hours per day using Twitter, YouTube, Facebook, and other social networks. I asked him if he had achieved any considerable objectives, and whether they were personal or business objectives.

I was really asking him these things to help him consider his objectives, and to gather his opinions. After all, gaining others’ perspectives is a huge benefit of social media. My friend works for a living and counts on new business to keep a paycheck coming in. So there is presumably a business hope for gain. He admits that he has hopes that it will help him meet some future business goals, but it has thus far been unfruitful. He also is a very friendly and social person, so there is clearly a gain there. He meets a lot of cool people. I wanted to know how his gains measure up with his expectations and his goals, or if he even considered any goals, or what action he was taking to address them specifically. Without actually having a set goal, all of the greatest social life of an arena rock star will not get you there. You must know what it is that you are after in order to achieve it.

I approached this subject with my friend in part because I really wanted his honest answers of how he believed it would benefit him to be what I call a “popular information gatherer”. There are many people who do this, but seldom do they actually have an answer for their reason, and even more seldom do they actually find any benefit for all the time and energy they spend. Plus, there are a lot of services that do this, so the “service” they render of shoveling content back and forth across their networks is not a whole lot different than that friend you have who emails you jokes sixty times per day.

I believe that is it very important that if you spend a lot of time with anything, you should have a good idea why you are doing it. The reason can be anything you like, but there should be a conscious purpose for the time you spend. Otherwise, you should perhaps spend more time with your children, cleaning house, or a hobby. Time is your most precious resource, and once you use it, you cannot have it back. Spend your time well, and know why you are doing it.

For some, social networking is a hobby, and it certainly has some interesting appeal for many people. There can be many different benefits to a good social network. Social networking is great for meeting friends. Friends can help you to find customers. After all, if you are my friend, I will do my best to send people your way when they need the product or service that helps you to earn a living. Don’t you do this for your friends if given the opportunity? There are a lot of great benefits, but it seems common that I ask people what they are after and they either truly do not know or they are going about it completely wastefully.

A more serious question was in how much time my friend spends trying to be popular. Being popular is not so bad, but it can also be a bit of an addiction. For example, I know a lot of people will use Twitter to send rapid-fire messages about the funny video they just found or the amazing news article that just broke. They will monitor Digg.com, Alexa Hot URLs, Google Trends, and dozens of RSS feeds to find the coolest and latest trend and hope to be the first person to make the story popular. So this begs the question of what they are really after. A common answer is that it will help them become more recognized in rating services that rank users with various standards. If they are the “top user” in their city, state, region, or country, that is awesome! It will help more people find them and watch what they have say.

Here comes the wasteful and arrogant part. When these people do this, they often completely neglect the fact that if they are popular with knitting grandmothers, but the people they really want to reach are a completely different group, they may be wasting a whole lot of time.

The other side of this is that networking is nearly always good. Meeting the knitting grandmother is great. She may become your good friend. There is also an outside chance that she will introduce you to her daughter who is in the same field as you or is single and really right up your alley. There are many possibilities that are opened up with networking and knowing a lot of people. The possibilities are hard to count.

There must be a balance! If the popularity contest is what you are after, there is a huge likelihood that other areas of your social media hopes or expectations will suffer greatly. If all you want is to be popular without any reason, you are probably lying to yourself and others. Being popular in itself is not a meaningful goal. Being popular in order to spread a purposeful message or to meet an objective such as earning a living can make a lot more sense. Popular by itself is really pretty shallow and meaningless, don’t you think?

So, when you set out to become popular by spending hour after hour Tweeting, Digging, Facebooking, and FriendFeeding every last “useful” piece of content, why not take a look at your message and find a place for quality in the equation. If all you are doing is passing along the story you just found, perhaps consider why. What is your objective? Is it to make somebody laugh? That is fine, but how many hours are you spending, and what might you be missing during all those hours?

If you are really clever and resourceful, perhaps you may try creating some content for a change. Then, if you are really … I mean really good at it, there is a chance that the unique message you have to share can take on a quality tone over and above quantity. Best of all, it can set a tone of your own, and not just like that of the dog who drags a dead rabbit to the porch to impress their master.