social networking ROI Archives by Mark Murnahan

What Did Farmers in 1951 Know About Social Media?

The 1950’s may seem like an early time for social media, but what I will tell you is the way social media has worked since long before it existed as you know it today. It is also the way social media at its very best still works in 2011 and beyond. You don’t have to trust me on this, but I think you will.

When my “Baby Boomer” mother was a little girl of five years old, her father died unexpectedly from a very fast progression of cancer. He was a successful farmer who used all of the magical farming chemicals of the day. Although the new technology kept the pests off his crops, nobody told him it would cause him to leave his family early, at only age 38.

When my grandfather died, farmers came from miles around to help harvest his crops for the sad widow and her three little kids that he left behind. They didn’t do it for self-seeking reasons, but they did it because it was the right thing to do. They were all a part of a community which came together for the benefit of one and all. They were a part of a social network that you probably never heard of, and it was called Mount Ida, Kansas.

Mount Ida, Kansas was a farming community where they worked harder than most men can survive today. They did a very good deed for my family, and they brought in the crops that my grandmother and three kids of ages three, five, and eight could not.

Were Those Farmers Just Crazy?

In today’s society, there are some people who may look at these overexerted farmers at the height of a short-lived harvest season as crazy. They left their own crops in the ground in order to look out for somebody else. This is the kind of thing that some of us are privileged to witness, and a few of us are honored to replicate.

You can say that people don’t come together that way anymore, or that things have changed and nobody cares like that these days. Sure, we see things like a homeless person being beat up and nobody coming to their assistance. We witness atrocities of all kinds. What you may be surprised to discover is how often others band together and do what it takes, like that community of farmers in Mount Ida, Kansas, and do good things for others without an overzealous hope for immediate personal or business gain.

As I said before, you don’t have to trust me on this, but I think you will. That spirit of giving and being good to others is making a comeback. It has always been an important component of business growth, but now it is more visible than ever. It is happening in social networks today, just as it was in the 1950’s. If you take a close look at social media, you will find many instances of small communities of people sharing what they can, and offering their hand to others.

Some are giving what they know, and others are giving what they have. Some are aware that by giving to others, they receive more than ever. Some just do it because they saw it somewhere else and it made good sense to them.

How Were Those Farmers Repaid?

Those farmers would not take a thing from my grandmother. Not even a hot meal. They did what they felt was right, and you can bet that their hearts swelled by doing it.

They have been repaid, in some way, and probably even far beyond just the good feelings it gave them. Doing good deeds simply cannot go unrewarded forever. It is against everything I know, and everything I believe. This concept is steeped in history, and was even the focus of my 2009 book “Living in the Storm: Creating Joy and Inspiration When Everything is a Mess“.

When you consider why these farmers did what they did, and what it repays them over time, then you understand social media better than ever before. They planted a crop within a community, and not just in their fields. They did something which made them more endearing, and showed that they were more kind than greedy.

The Give and Take of Monetizing Social Media

For as long as people have been giving, they have always had needs of their own to address. It was impossible for television to be completely free, and it took money to build those networks … a lot of money. The same thing is true for the Internet, and all of the useful information you find here. Whenever something is given, something must be returned … somehow, someday, it must be returned. It is why we have the term “what goes around comes around” and why doing good things are reciprocated in some way.

People are still talking about those farmers’ good deeds more than sixty years later. It begs the question of what we can do today so profound that people will recount it kindly in the 2070’s. Those good farmers did not intend, forecast, or otherwise expect this. Their word is still spread because being helpful was in their nature. From a marketing perspective, many companies can take a good lesson from those Mount Ida farmers.

I hope I have been a good farmer today, and that you will use this small piece of my thoughts for the benefit of others around you.

You are welcome to subscribe and keep coming back, but what I really love are those people who will talk to me. Please give me your comments.

Just one more thing! I thought I would give you some perspective, in case you wonder “where in the heck is Mount Ida, Kansas?“

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6 Reasons We Didn’t Hire a Social Media Consultant

I know you are expecting it to be snarky, so I will try to avoid letting you down. Yeah, you guessed it, I am writing yet another “Mr. Smarty Pants” article on social media. This time it is about some of the very good reasons for not hiring a social media consultant. Without further delay, I want to introduce Mr. John Lunchbucket of Clip Away Paper Clip Company to explain some reasons his company didn’t hire a social media consultant.

Number 1 – Obscure Market Audience

“We sell paper clips. It would be pretty boring to blog, tweet, and Facebook about that, don’t you think? I doubt anybody could make our business more fun or engaging.”

If that is the attitude you take, Mr Lunchbucket, you are right. You should probably carefully avoid social media. Come to think of it, you may do well to stop marketing your business completely. You wouldn’t want to bore people with paper clips such as explained in this video:

Number 2 – We Can Do It In-House

“Jerry in accounting set up our Twitter and Facebook accounts and he sends out some stuff every day. He says that by handling it in-house we can save a lot of money. “

I guess I really do understand this idea. After all, I was thinking about going to dentistry school so I can take care of my kids’ teeth one day.

It is good to spread the work around. It can show off the company’s best assets … the people. However, the sad part is that Jerry didn’t have anything more productive to be doing. Now I know why. While Jerry is busy handling bad marketing efforts, the accountant over at the competition is counting the money Jerry used to account for.

Number 3 – Localized Market

“We only provide products and services in a localized market. The Internet is better suited for companies doing business with a broader geography.”

This is fine if the people in your market area don’t use the Internet, like at the bottom of the ocean! I suppose that the enhanced search engine ranking from those links on other Websites talking about your company would be considered wasteful. Maybe you should save some of that recognition for the competition. When I ask the people at your competitor, can I quote you?

I am glad you have such a good grasp on my job, Mr. Lunchbucket. I hope you don’t go into my line of work like everybody else who “knows” the Internet as well as you.

Number 4 – The Expense

“It has been a tough year, and our budget is shot. We just can’t justify spending money on something that could take months to see a return on our investment.”

You are correct, Mr. Lunchbucket. It has been a really challenging year for a lot of companies. Thanks for pointing this out for me, because I really only like to do business with companies willing to plan for being around in a year or more.

Something to consider is whether it has been hard for your competitor, too. If so, but they get a leg up on you, how much harder will it be next year? If you only market during the best of times, you are doomed to fail. Allow me to share a wise quote with you:

“The man who stops advertising to save money is like the man who stops the clock to save time.” –Thomas Jefferson

Number 5 – It Doesn’t Work!

“We already tried social media and it didn’t work. It was a big waste of time!”

Yep, it sure was a waste of time. It is a good thing you figured that out early. Maybe Jerry in accounting can get back to counting all of that money you are making through your newspaper and phone book advertisements. Good luck in the coming year!

Number 6 – We Ran Out of Reasons

“We ran out of reasons, but we are pretty sure there are others.”

Social Media: How the Big Dogs Get Paid

This is such a fun blog post to write, because I am going to tell you how the “big dogs” in social media marketing get paid. I hear it all of the time, and many of my peers say they hear it, too … “so how do you make money with social media?”

Please note that this relates to social media marketing consultants who earn their living by helping clients with marketing their products or services better with social media. There are many branches to the field of social media, such as bloggers who earn money as writers and blog owners. There are providers, such as Twitter, Digg, Sphinn Linked In, Reddit, Facebook, etcetera. There are social media marketers who saw some success in the industry and decided to write a book about it and sell it to make money, and similarly those who speak about their success in public forums. These are various methods, and this article is not about them (maybe later).

What I am writing about here are the social media marketing people you encounter and wonder how they earn a living. The “big dogs” are the ones who seem to have a lot of connections, including many thousands of followers on Twitter and elsewhere, and who seem to always be active with socializing in social media.

Social Media Big Dogs Love People!

The big dogs of social media marketing really love people. The most successful social media marketers are the ones who would give you the shirt off their back and ask if you need their shoes, too. I can name many of these big dogs, and I will get to that. The truth about the biggest dogs with the best pedigree in social media marketing, and with the biggest social media respect, are the same people who can laugh with you when you tell them a funny story of how your son got even with his brother by writing all over him with a marker, and counsel you when you have a bad day. They may not reach each and every person, but they sure try, and they are sincere. They care about you, and you are not a part of some underbellied marketing plan.

Social Media Big Dogs Get Paid to Have Fun

It is really an amazing thing, but yes, social media marketing big dogs get paid to know people, make friends, and have fun. So, you may think that is crazy, right? Let’s examine this. The big dog of social media marketing consulting does not look at you as a meal ticket or a box lunch. They want to know about you. They want to hear from you and have a feel for who people are. The big dog of social media has a genuine enjoyment of being your friend.

Social Media Big Dogs’ Agenda

So the business side of the big dog comes out, and I will tell you their agenda. The agenda of the social media marketing big dog is to know people. The big dog uses an understanding of people (yes, including you) to know what people want. Once the big dog knows anything and everything about what people want, they use this information to help their client (the people paying them) to be a better company and to best express themselves to the appropriate audience, and to do so more abundantly, providing a greater return on their investment. By the time the social media marketing big dog is ready to bring something to market, he or she has polished that offering to be positioned at the top of the given industry.

Social Media Big Dogs Run in Packs

A pack hound mentality is not really as ugly as it may sound. Here is how it happens: Once the big dog has done their homework and knows the perfect way to reach the people who will best benefit from their cients’ product or service, they search their brain and their contacts to seek assistance. The big dog will likely make telephone calls to other big dogs to ask for advice, and for references of who they know that can help. This may be to find an editor at a popular industry-related news agency, blogging site, or other periodical. It may also be a series of email and social media messages such as Twitter, Digg, Sphinn, Linked In, Reddit, Facebook, etcetera. If the big dog has done their job well, and has improved their clients’ message to one that is appealing to a massive audience, they will put their reputation on the line and ask other big dog friends to pass along the clients’ revised and shiny new image directly to their networks.

Social Media is Easy

So here you have it. Social media big dogs get paid for a lot of fun, doing what they truly love to do. It is really pretty easy in some ways. You may wonder why they get paid for it at all, since it is so easy. The truth is that although it is a lot of fun, the social media big dog also uses a lot of social equity, analytical marketing experience, media insight, and much of their time in making their clients massively successful. The social media big dog makes many efforts to help their clients understand where their offering should be positioned in the marketplace. They often train and coach key client personnel in proper public relations, keep watch over the client’s reputation, open doors the client never realized existed, and much more.

What Can They Do That a Client Cannot?

The social media big dog often encourages individuals and companies to do everything they can to engage in social media. They try to give their best advice, and hold very few secrets. However, even with all of their coaching and training, and even their list of contacts, a well polished message will often still fall on deaf ears. The relationships and the experience of any big dog will vary, but you can be assured that a real big dog has put in the time and effort to build an invaluable network. If it is truly a big dog, you have one that you are not wise to let walk away. That network sits silently behind them when they are at your bargaining table, and they can prove it to you.

A company can do this all on their own, but it is often the equivalent of a father going to school for dentistry in order to take care of his own family’s teeth. When it calls for a professional, it is best to hire a big dog.

Hiring a Social Media Big Dog

It seems that most social media marketing big dogs are pretty busy. They usually have a lot of work to do, even when it does not relate to a specific client. This is because their job has a lot to do with building and maintaining relationships, and a constant study of the world around them. It also seems that many are not really into selling their service, but rather educating. After all, their job is far more about making a product or service so attractive that selling is not necessary. This can be misleading to both the big dog and the potential client. When the social media big dog sniffs you, they want a feel for the culture of your product or service. If it smells bad, they will likely walk away without any further interest. The real truth of the matter is that if they really have what you need and take the time to prove it, the job is then up to you to recognize it quickly, and be ready to strike a deal. This is because a real social media big dog is truly your best friend, and you will be lucky to have him or her in your family.

When you read this blog post, it is not at all unlikely that it reached you because a dog broke his chain and delivered it to you. The author runs with a lot of really amazing hounds.

So there you have it. This is my job as a social media marketing consultant and search engine optimizer. I enjoy it very much, and I love to help others. If you know somebody seeking to make the most of their business, I am a phone call away at *REDACTED DUE TO AGING WEBSITE* (*REDACTED DUE TO AGING WEBSITE*).

The Value of Social Media Marketing

What is the value of social media marketing and social networking to a business? This seems to be a very misunderstood subject, and one which too many companies tend to relate to other marketing efforts or advertising. If you really do not see the enormous value of social media marketing today, then it is likely because you are either going about it wrong or you are not embracing it at all. It is time that we change that for you and help you to see what this social media thing is all about.

Business Social Networking ROI

I hesitate to use the term “business social networking”, because it is an awkward term. So many businesses want to know the value of networking using social media, so this is a term I use for the company hoping to implement a social media plan. This could also apply to the growing number of individuals seeking new employment opportunities using social networking.

First, I want you to understand that much of what you learned about marketing and advertising goes out the window right now. This is not likely what you think it is … it is much more! If you try to measure a return on investment of social networking, it is a lot like putting a ROI on each handshake or each “hello” as you walk through your grocery store. It is not about advertising, and the same metrics cannot be applied. The value of social networking flows down many streams, and it harnesses the value of good public relations, communications, marketing, friendships, and so much more. There is much that simply cannot be measured in a spreadsheet, and thus it will often take a degree of faith, especially if you hire a social media consultant.

Social Media is “Networking” and it is “Social”

The term, social networking really says what it is, but I often find people who continually get it all wrong. Companies seeking to use social media for business purposes often get it wrong by trying to advertise their goods or services. This sets them up for an utter failure, and can often do more harm than good. Business people participating in social networks often find it hard to come out of their shell and actually be social. How do we fix this? Well here are just a few tips about social networking that you should not overlook:

Always put your first name in your profile! People want to know YOU, and not a username or company name. Some people will still communicate with you, but is it really you?
These people you meet on social networks don’t bite! Well, maybe a few do, but most will hug you rather than bite you.
Get to know people. Spend time with them, just as you would with a friend anywhere else.
Be yourself! I have said it a million times, but I mean it. We will not all get along, but most people will respect the individuality you show.
Do not tell me about your business and then not remember my name! If you do this at your local Chamber of Commerce function or worse, at a cocktail party, you will look like a buffoon. You are not a buffoon are you?
Remember that 100 people saying something nice about you to 100 other people is far more valuable than a few business prospects. When you have friends, you will have people who want to be helpful to you. The value of a friendly referral can go a long way!
Be respectful of others.

Social Networking Takes Dedication

If you cannot make a solid commitment to a social media plan, it is best to not start one at all. The people you will meet are real and you simply cannot make friends only to leave them behind. Just how seriously do I mean this? Let’s examine just a couple of my friends whom I met online and through these social networks I write about.

Peggy (my wife)
Mike, who is one of my closest friends, Web developer, and Kansas State Legislator.
Reg, who has children 6 years and 10 months old and a stepdaughter who is 21. Reg is also a social media giant.
Bianca, whom I met online in 1998 and communicate all the time. She lives in Austria and used to be an au pair in the USA.
Eric, who ate a 6 pound burrito, lives in Las Vegas, and sells bulletproof vests and armored cars.
Toni, who blogs and chats with friends even while her husband Royal sleeps beside her in bed. Oh, yes … and she is lovely!
Melissa, who nearly wets herself laughing at things I send her via Twitter.
Sail, who lives in Honolulu, Hawaii and has not been to a beach in the last month.
Cody, who lives in Calgary, Canada, likes to party, is a bodyguard to celebrities, and met a new love interest on my live Webcast (#Shabam, Cody!)
Misty, who lives in Manila, Philippines and loves chatting and great design.
This list can go on for thousands of people.

The people mentioned above and many more are among the very important relations I have met using social networking. I communicate with these people regularly online, on the telephone, and in person. They are all parts of a very important network of people whom I can count on to be friends, and to have something nice to say about me, with or without prompting.

The Social Media Commitment

Just how important is a commitment to social networking? Like any wise investment of your time or money, you will benefit from social media commensurate with your efforts. If you have seen the news, it should be clear by now that other forms of communication such as television, radio, and newspapers are failing. If you have not heard this, it should be even more clear just how much their reach has degraded. Social media is picking up where all of those others left off, and at the horizon is Twitter. With all of the huge changes in today’s communication methods in mind, you must ask yourself just how important it could be to your company to make a significant effort toward building a social network and social media plan before your competition does.

Can a Social Media Consultant Really Help?

This may seem like an alien question to many people. After all, if you are to be yourself, how can somebody be a better “you” than you, right? That is not what a social media consultant does.

When you venture into the unknown world of social networking, there are many pitfalls to avoid, and many useful tools that can help you. Having a professional on your side to guide you and to promote you can be a huge factor to your success in reaching the right audience with the right message and with the right approach.

The answer is YES! A social media consultant can be an immeasurable benefit to your social networking efforts, and should be chosen wisely.

Which Social Network Do I Prefer? Twitter of Course!

I offer you the links below to understand how important I consider Twitter. Also, see my other recent articles on Twitter.

My personal commitment to social networking and Internet marketing is greater than I would ever expect for one of my clients. However, I expect my clients to make a substantial commitment to their efforts in social networking. In order to explain how committed I am, I will simply say that I spend far more time cultivating relationships with my social networks than most people will ever spend in an office. This is not a 9:00am to 5:00pm process.

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Three Kids Prove Social Networking Works

Social networking has been analyzed, scrutinized, bastardized, and commercialized, but my family is proof that it works, and that it has worked for over a decade. If you will give me a moment, I will tell you why I am blogging about this today, and give inspirational credit to people I met and have built deep relationships with that have lasted for over a decade and growing, and those whom I only recently met. I will start with today, and I will go back to the really good stuff when I met Peggy.

A little while ago, I sent a tweet on Twitter (for the confused, see: “Twitter Usage Study: Pass The Tweet #PTT“) and it read as follows:

“Social Networking Fact: I met my wife online in 2000 and we await the birth of our 3rd child in April. It works, I tell ya!”.

I sent this tweet after an engaging blog conversation asking “When will social media be ‘ready’?”. I am never the guy to leave a quick one-liner on a blog because I am just not a link-spammy blogger. I would rather say nothing at all than to say “Great article, it was really helpful.” As it should be, my comment was thoughtful, and it was engaged by the author, Caleb Gardner. Here is how it went:

Mark Aaron Murnahan:

When somebody questions the ROI of social media, they have already missed the point. It is worse than the mentality of trying to measure the ROI on taking a client to a ball game or going to dinner. Building relationships should not be measured by dollars and cents. I have just been communicating with a friend whom I met and have built a strong friendship since 1998. I have never asked her for business or for referrals, but you can bet that if she knows somebody who needs my services, I will get the call. Further, I did a lot of dating online years before it was common and finally met my wife online in 2000. We are now expecting our third child in April 2009. Social networking has been ready for years, but people being ready for it is another story. Social networking used to happen in ballrooms and the corner restaurant. The primary thing that changed was the venue.

calebgardner:

@Mark

I love the personal story about your wife. Way to make an emotional (literally) appeal for social networking.

It’s an interesting thought that social networking has been around for years. You’re right – it literally has in that we’ve always built relationships with those around us. I think what is happening is that the Web is making us more cognizant of the relationships we build, because we’re able to build them with people that we never would have been in contact with before.

Hmm… have to give that some more thought. Sounds like an interesting post on its own…

Mark Aaron Murnahan:

@caleb

Since my comment, I was on the phone with a good friend I know from my “other job” racing cars. His very financially successful company has a churn issue because of a hugely competitive market with tiny margins. I used myself as an example with him. I explained that he would not hear my message as clearly if he did not know me, my wife, my children, and my integrity. He has been in my garage working on racecars with me at 3:00am before a big event, and we drive around corners at 100+++MPH together, for the sake of Pete. He knows that I have a lot more at stake than a sales pitch. We have a relationship. I have tried to reach his executive staff to understand that without relationships, all we have is a sales pitch, and that people do not buy the pricetag but rather what is attached. He gets the message, and he is really excited to work together, as am I, but he is getting a lot of pushback on implementation from his fellow execs. They have a corporate stuffiness that does not even match their written message and their goals. The bottom line is that if we miss the relationships, we work much harder and achieve less. You built on our relationship by engaging me with your reply. This is how stuff really works. My next blog article about it is forthcoming.

How I Met My Wife: Re-tweeted

Remember that tweet I sent? It was re-tweeted and replied to, which is always an honor, because it means I said something that people actually heard and thought enough about to tell others, and to ask a question. A question was posed by @askorkin as follows:

“really! you met your wife online, i am intrigued how? if you don’t mind my asking :)”

—

I replied:“Since you asked how I met my wife online, I am inspired to blog about it. It is my best proof that social networking really works.”

—

My Social Networking in 1998

In 1998, I had a friend and business partner who did not really understand the reach of the Internet. He was a physician and I was a marketing guy. We were working on a project targeted toward pharmaceutical companies that were spending tons of money to bring doctors to luxury resorts in Miami, Palm Springs, Orlando, Phoenix, and elsewhere, to learn about their new drug. At the time, thanks to government subsidized travel and tourism in Central Europe, we found that it was actually less costly to bring American participants to a conference in Budapest, Hungary than to Miami. This became the target of our new conferencing company.

Jeff posed a lot of questions as to how the Internet worked into our business model. He did not really “get it”. I explained that I had developed a network of friends in the region, and globally. Even back then, my European social network of friends included Bianca, who was an au pair from Austria working in USA, with whom I have communicated even in the last 24 hours (see my Facebook).

We made connections with hotel managers, tourist attractions, and one of our favorites, Varsaci Karoly (“Karchi”). Karchi worked for the E.C. as a Euro Qualifier, and we were fast friends. We got to know him online, but he soon showed us many incredible times in Budapest. We had a lot of fun at the courtesy of the Hungarian government. After all, it was ideal for them to attract American dollars back then.

It was really sinking in for Jeff, by this point, that this Internet thing could be useful. However, he still questioned it as a marketing tool. It is funny how most people think of it as a marketing tool first, and a networking tool second. We (he) flipped that around. Jeff knew that I was pretty “Internet savvy”, but I needed to give him a clear example. This gets to how I met my wife.

Social Networking Study: “Mark the Single Guy”

By 1999, I was single, 26 years old, and retired. My marketing business had been pretty good to me, but my personal life was lackluster from years of focusing on my work. Jeff’s challenge to use the Internet to show localized results led me to kill two birds with one stone. I wanted a woman to hold, and he wanted to understand the Internet. Again, it is funny how he thought localization was the challenge back then, but now globalization is the challenge.

I set out to prove that there were enough people right there in our town of Topeka, Kansas, USA to show the Internet market reach. Of course, back then, his concern was that the audience may be too slim. Wow, I showed him. I used a XOOM.com account (back then xoom.com was a free host) to create a significantly detailed biography of “Mark the Single Guy”, and I used a “.cjb.net” account to shorten the URL. I included everything I liked, didn’t like, and I even had a special section about my baggage. The “Mark’s Baggage” section was complete with an affiliate link to ebags.com. I promoted my heart everywhere I could, and I used the equivalent of today’s “re-tweeting” by asking my online social network to pass along the bio and help me find the woman who would become the love of my life.

It was not too long before I was receiving 300-400 email messages per day from ladies within a 50 mile radius who wanted to meet me. I met a lot of ladies, and I had a lot of fun … yes, a lot! I met a few neurotic ladies like Sara, Nancy, and DeeAnne, and I broke a few hearts. I am still sorry for making one of the Stacys cry. She was a sweet girl, and I really liked her family. Of course, Sara, Nancy, and DeeAnne were the ones I really wanted, but thanks to them, I was single when I met my darling wife, Peggy.

After the neurotic gals had nearly broken my will, I was pretty careful when it came to being close to Peggy. I think I was in love with her before I ever touched her hand or smelled her hair. Peggy was clearly very special, and I would do my best to keep from hurting her with my baggage (and WOW, I had baggage). Peggy does not like to admit this, but she admitted back then to crying as she read the deepest parts of me, the man she really wanted but was afraid of.

Social Networking: Shedding My Skin for Peggy

Sharing the real me was like pulling a scab off my entire body and letting air hit my sensitive inside. In my biography, I had shed my skin and stood emotionally naked for the world to see and inspect. It is lucky for both of us that I was real. I showed my sweat, my tears, my fears, my body odor, and the things that made me a real person.

Is This Fact or Fiction?

Some will question if this is all real, just as Peggy did back then. The accounts you have read here are only a small part of the full story, but it is all real, and it is all me. Perhaps as you get to know me, I will tell you the really deep and hard stuff that I once shared more freely online.

It cannot be all wrong to share who you are. After all, that is how I met the love of my life and the mother of my six year old son, my three year old daughter, and the baby she carries today whom I will announce in April 2009.

If you would like to know me better, just tell me so, and we will make that happen. I know the value of social networking, and I treasure the many relationships I have built.