Marketing Professional Asks: May I Have a Glass of Water?

WANTED: A Glass of Water
WANTED: A Glass of Water


People really are friendly. At least that’s my view. They may not always have a great day, and they may be disappointing at times, but I still love people. It feels great to express it, too. Most people really do have a kind side. As long as that’s the side you’re appealing to, the result is like magic.

Even when you doubt them, sometimes you’ve just got to take the plunge, and believe in people.

I want to share something I find fascinating about the nature of people. I also hope that since my blog is about marketing and business, you will relate to how this applies to your business. I’m even going to point out what I believe is the most popular thing on the whole Internet – even more popular than sex and bacon – and I think you’ll agree with me.

Stop and Smell the People … Err – Roses

None of us would be very good without the others around us. I imagine that same need for people is a strong reason social media is so popular. We get to connect, share, brainstorm, encourage, and gain a connection with more people – awesome people. So, I’ll repeat it – I love people – even the disappointing ones who are having a bad day.

People may not always realize exactly why they do it at the time, but being good to others makes them feel good. I believe it is a baseline reflex that is built into each of us, and those who neglect that reflex do so at their own peril.

Even when there is not a large perceived personal benefit, and sometimes especially because there is not a large perceived personal benefit, people move together for a common action. I’ve witnessed it my whole life, and it still amazes me every day.

Making others feel good spreads far and wide. In fact, I’d like to challenge you to find anything more “viral” on the Internet than a smile. If you doubt it, just consider how many times you’ve seen this: 🙂

Job-Seeking Taught Me a Lesson

What brought this to mind for me today is the friendliness of people when I recently asked them to assist me in a very meaningful career endeavor. I reached out to a small handful of people for friendly advice and assistance to reach Steve Phelps, Senior Vice President and CMO at NASCAR. I humbly asked a circle of friends for introductions to others who could provide me with even more friendly advice and introductions. I didn’t ask for a large sacrifice, or a huge piece of their time, but I was amazed to find them giving their time freely, and without seeking a return.

You see, I’m a marketing guy with a passion for racing. It makes sense that Steve Phelps received the very first rĂ©sumĂ© and cover letter I sent in what seems like a squillion years. People knew it means a lot to me, so they gave freely.

It was as if I had simply asked them for a glass of water, and they were delighted to help.

For those people, the greatest return is perhaps just my sincere thanks, and a smile they can spread to others. They made me feel good, and knowing how it feels when I do something similar, I know it made them feel good. I’m not selling anything here, but I even wrote a book that focused on the great benefits of being good to others … and imagine what happened … it made me feel very good!

The Pursuit of Meaningful Work

I’ll back up just a bit. In December, I decided that I would stop taking new marketing clients in 2012. I announced it, but I said I would have another announcement to come. On January 2nd, I solidified it, and officially bid sayonara to mediocrity. Today’s announcement is where I’m going next.

I’ve heard it surprised some people when I stopped taking clients. Those who know me probably did not imagine where I decided I wanted to go with this career. That’s because it sounds like a step down … and it is, in some ways. I’ve run a successful corporation for over a decade, and before that, I was retired for a while and resting on the good fortune of a previous endeavor. Some people would ask what in the heck a guy like that wants with a job working for somebody else. I’ll tell you just that.

I’ve been a CEO and business owner my entire adult life. I’ve participated in board meetings and advised corporations since I was a teenager. I’ve seen a lot, done a lot, and enjoyed a lot. I’ve also been the guy who is handed many of the hardest decisions. I’m good at decisions, for the most part, but one I battled with for a while is to change my career and stop being the guy who is supposed to be good at everything. I want to focus on the things I am the best at, and that’s marketing. I feel it is a healthy and productive change for me, and I’m prepared to go “both feet in”.

Maybe this will encourage you, too. I hope it will.

Going “Both Feet In”

I’ve witnessed many people who want a lot in life, but are afraid to ask for it. I think that kind of fear affects each of us on some level, at some time. Asking for something simple from a few of my inner circle of friends has reminded me that it is important to ask for what you want, and recognize that many people will go out of their way to be helpful. I teach this principle, and I do it for clients every day, but it is easy to neglect even my own good advice.

I don’t often ask a lot from people around me, so this was a really great reminder to practice what I preach. I hope you will take this good advice from me. Ask for it! Have a call to action! If you don’t, you’re missing out on most of the best results.

You will not always get it just right, but if you never take a risk, you may never know what you’ve missed. I don’t want to live with those doubts, so I believe there are times to go “both feet in”.

Here’s a little Racing 101 course that you can apply to your marketing.

The term “both feet in” is a term used in racing when you’ve tried to recover from a slide and the car is not in agreement. You let go of the steering wheel (before its rapid spinning breaks your hand) and put both feet to the floor – one on the brake, and one on the clutch. It’s a thrill ride, but not in the way we drivers prefer it. It slows us down, and hopefully keeps us off the wall. It quickly resets our objectives.

That's one of my Corvettes, after I drove with both feet in on a practice day.
That's one of my Corvettes, after I drove with both feet in on a practice day.

This happens when you know that steering and throttle alone will not correct the car’s angle, and it’s time to save what you can of the car and your safety. All the while, time moves slowly, and you just want to get back in the race.

For experienced drivers, this only happens once in a long while, and preferably only in practice. As out of control as it may sound, it’s often well-calculated and happens when we’ve decided to lay on the gas a bit harder and earlier as we come out of a turn. Sometimes you have to push the limits to know the limits, and sometimes you have to take a risk. That’s how you get big speed on the straights, and that’s how you win races.

I love racing. I even love analogies about racing, so I’ll give you one. I believe today is a great day to push the throttle hard and risk a “both-feet-in” ride. I’m pushing the throttle on a new career directive, and I hope you can offer me a friendly hand to exit the turn with more speed than ever.

I’ll describe the race course, and I hope you’ll find it as easy as a glass of water. I also hope you will find inspiration in seeking a glass of water for yourself.

How About That Glass of Water?

My “both feet in” moment is when I ask you to help me reach the right person with my message. Here’s the simple “glass of water” I’m seeking:

  • If you have a friend, colleague, or know a company that you believe can benefit from my skills of 25 years in marketing, please introduce me.
  • If you have a connection with anybody at NASCAR, BMW, Porsche, Mazda, Ford, Audi, or any other automotive, racing-oriented, engineering, or high-technology companies – or recruiters for such things – please introduce me. I’m not married to automotive, either. Like I said, I love people, and the people and culture of the company will matter more than the industry … or even the pay scale. Most importantly, they must appreciate the difference between just doing something, and doing it well.
  • Take a look at my rĂ©sumĂ© to find out what I know about my area of expertise, and get to know a little more about me. I have extensive experience in marketing and business consulting. I want to share that experience for the benefit of my next employer.
  • Let’s brainstorm. I’m an analytic guy with a lot of imagination. I may have some good ideas for you, too. I’m not selfish with the thoughts that race through my mind, and I’m usually happy to share some inspiring ideas.
  • Please spread this message and help me with my goal of finding the right match in an employer. That would mean a lot to me, and you have nothing to lose. Twitter, LinkedIn, and Facebook are some great places to start. Anything is appreciated.

It will not cost you any more than a glass of water to help me, and it will most certainly make somebody smile … and probably more than only me.

Does that sound self-serving? I guess maybe it does, but if you know me at all, you know I would do the same for you and I would smile the rest of the day just for feeling helpful.

YourNew.com Racing Corvette Z06: Driver Mark Aaron Murnahan
YourNew.com Racing Corvette Z06: Driver Mark Aaron Murnahan

Photo Credit:
Glass of Water by Michael Hamann via Flickr

Twitter in Numbers: Marginal, Not Magical

100 Twitter Profiles Examined
100 Twitter Profiles Examined

I don’t write a lot about Twitter these days. I did back in the golden days, but many Twitter users don’t readily recall “The Golden Days of Twitter”. Today, I want to offer up some recent observations about Twitter, along with some rather curious numbers.

If you are an old timer with Twitter, you will almost undoubtedly nod and agree with a lot of this. If you are new with Twitter, this should help you understand the service in ways you may have missed. If you are one of those incessant spammers of modern day Twitter, oh yes … then you must be new, or you would have received the memo to explain how the Twitter Follower Frenzy just makes you look bad.

I want to offer a short bit about Twitter following, but then show you more about where Twitter is going for those people who are unwilling to adapt to a better, and smarter purpose for their tweeterizing. Oh, don’t get me wrong, I’m not here to tell you the right or wrong way to use your Twitter … I will just give you some facts and figures and let you see for yourself.

Holy Bird Poop! Look at These Twitter Followers!

Once in a while, but less frequently than before, I check to see who is following me on Twitter. There are always a few new faces to greet me, and I like to know who they are, the best I can.

I used to try and follow most people who followed me on Twitter, so they could feel free to reach out to me directly with a private direct message if they should choose. It has never been because I was concerned they would stop following me if I did not return the “favor”, as if it is some amazing favor to follow somebody. Maybe they think it’ll make them famous … or at least feel famous.

This is just a bit of opinion, but it seems to me that following somebody’s Twitter feed should be because you are interested in what they share, or because you are interested in establishing some sort of communication with them. Am I right, or did I miss something?

Let me show you what I found yesterday when I looked through the list of people who, in theory, wanted to know what I have to say on Twitter. This table includes numbers I gathered from the most recent 100 people who followed my Twitter feed. I chose to follow a few of them, but I want you to take a quick glance through the list. Below the list, I will share some averages, and logical assumptions that a reasonable person could make.


followers following ratio more or less tweets
1097 1931 1.76 : 1 834 814
1015 1989 1.96 : 1 974 889
2977 2359 0.79 : 1 -618 815
66 311 4.71 : 1 245 917
202 1928 9.54 : 1 1726 30
579 2001 3.46 : 1 1422 1037
233 868 3.73 : 1 635 952
2099 2300 1.10 : 1 201 793
617 1170 1.90 : 1 553 91
6323 6459 1.02 : 1 136 1557
113 308 2.73 : 1 195 614
365 1002 2.75 : 1 637 456
12471 12861 1.03 : 1 390 18712
6265 6103 0.97 : 1 -162 4229
524 2001 3.82 : 1 1477 86
403 678 1.68 : 1 275 295
2362 2416 1.02 : 1 54 6160
9481 10427 1.10 : 1 946 9115
1938 1999 1.03 : 1 61 3486
1178 1956 1.66 : 1 778 1341
8439 8238 0.98 : 1 -201 144
1662 1956 1.18 : 1 294 325
1888 1902 1.01 : 1 14 714
112 138 1.23 : 1 26 504
2094 2305 1.10 : 1 211 451
729 1248 1.71 : 1 519 2588
5166 5597 1.08 : 1 431 7871
287 1685 5.87 : 1 1398 94
484 910 1.88 : 1 426 1069
334 745 2.23 : 1 411 7025
1123 1961 1.75 : 1 838 1448
285 351 1.23 : 1 66 4350
73 482 6.60 : 1 409 27
205 246 1.20 : 1 41 473
10859 11887 1.09 : 1 1028 1076
157 575 3.66 : 1 418 155
90 1229 13.66 : 1 1139 6
646 1252 1.94 : 1 606 1313
194 284 1.46 : 1 90 173
4169 3298 0.79 : 1 -871 4047
9107 9299 1.02 : 1 192 764
13779 10807 0.78 : 1 -2972 1650
990 1943 1.96 : 1 953 3135
174 393 2.26 : 1 219 115
175 376 2.15 : 1 201 58
35 242 6.91 : 1 207 22
431 905 2.10 : 1 474 10
1015 1113 1.10 : 1 98 1540
1691 1693 1.00 : 1 2 1237
1373 1979 1.44 : 1 606 527
272 571 2.10 : 1 299 457
438 1085 2.48 : 1 647 425
661 219 0.33 : 1 -442 154
1877 2055 1.09 : 1 178 3044
2204 2394 1.09 : 1 190 3359
2249 2393 1.06 : 1 144 350
168 796 4.74 : 1 628 6
60 922 15.37 : 1 862 54
301 717 2.38 : 1 416 124
401 2000 4.99 : 1 1599 76
48 405 8.44 : 1 357 10
3312 3635 1.10 : 1 323 2171
23141 20522 0.89 : 1 -2619 3126
329 720 2.19 : 1 391 13
12 41 3.42 : 1 29 27
2716 2964 1.09 : 1 248 1314
1066 2001 1.88 : 1 935 1405
242 601 2.48 : 1 359 53
272 373 1.37 : 1 101 10
806 1873 2.32 : 1 1067 447
1005 1628 1.62 : 1 623 67
1316 1442 1.10 : 1 126 48
134 653 4.87 : 1 519 152
293 1389 4.74 : 1 1096 76
149 2001 13.43 : 1 1852 11
138 638 4.62 : 1 500 17
4387 4788 1.09 : 1 401 55
4329 3688 0.85 : 1 -641 180
89 491 5.52 : 1 402 5
1121 1866 1.66 : 1 745 662
132 1030 7.80 : 1 898 20
135 226 1.67 : 1 91 66
2317 2551 1.10 : 1 234 618
380 1143 3.01 : 1 763 55
70082 73497 1.05 : 1 3415 1815
24118 21839 0.91 : 1 -2279 700
972 1384 1.42 : 1 412 522
140 146 1.04 : 1 6 472
877 1034 1.18 : 1 157 312
5337 5239 0.98 : 1 -98 410
65 257 3.95 : 1 192 108
3472 3779 1.09 : 1 307 1190
459 1025 2.23 : 1 566 73
572 1129 1.97 : 1 557 35
301 1097 3.64 : 1 796 489
548 2001 3.65 : 1 1453 2
116 1267 10.92 : 1 1151 1
194 1518 7.82 : 1 1324 121
130 177 1.36 : 1 47 15
61 400 6.56 : 1 339 1
avg. followers avg. following avg. ratio avg. difference avg. tweets
2820.18 3217.16 2.84 : 1 396.98 1202.23
total followers total following total tweets
282,018 321,716 120,223

What Do These Twitter Follower Numbers Indicate?

What I hope you will notice is that the average of these 100 users is following 2.84 other users to every one who follows them. That came out to the average person following 396.98 more people than are following them. A common strategy Twitter has tried to address is that of following a lot of people in hopes they will return the follow. Twitter has set limits as an effort to avoid this, but it is still alive and going strong. What so many people don’t understand is how worthless it truly is in practice.

Now, we could assume the 284 percent (2.84:1 ratio) means people are just doing a lot of “listening” to others, but I found reasons to doubt that. I have tested simply re-following everybody who follows me on Twitter, and you probably guessed it … my follower count goes up like mad! When I stop re-following everybody, it levels off.

This whole topic is much like I wrote about two years ago in an article titled “Follow, Unfollow, Re-Follow … What?!” In that article, I even offered a logical alternative, but apparently that memo missed a few desks.

Perhaps an even more important read for people doing this would be a popular piece I wrote titled “Social Media and The Absurdity of Implied Reciprocity“. Yes, I said “absurdity”, and based on public reception of that article, I think I built a pretty darn good case against this tactic.

What is Twitter Really Getting You?

I’m going to show you some real numbers that reflect user attention and engagement. Of course, there is much more to Twitter than just sharing website links, but since it is a valuable part of Twitter for many people, I’ll use website traffic to make the point.

Let’s look at some sobering numbers based on over 1,000 tweets, and their affect on website visits. Below is a table showing the ten most recent articles published here on my blog, along with the number of times they were tweeted at the time I wrote this. The total of tweets is 1016. The average number of tweets is 101.6, with the lowest at 48 and the highest at 228. Those are sufficient numbers for the point I want to illustrate.

Note: I’ll bet real money that if you click on the most popular ones, you will discover that they continued to receive hundreds more tweets over time.

In a perfect world, that will happen because they were just downright great information, but it also happens too often because enough people clicked and saw a startling number of retweets, and so they tweet it without reading beyond the first three lines.

Yes, in far too many cases, people will just assume it is good, because enough others thought it was good … neglecting that mind of their own altogether. Fortunately for you, you’re still reading, and you are judging for yourself.

I measure everything. Measuring and analyzing data is an important part of my job. So I’ll tell you what I found from those 1016 tweets, and their multi-million user exposure. The readership totals reflected great signs that readers were paying attention. They spent an average time on page of more than five minutes. That includes the 10 second clicks, and it is good time on page. The average pages visited by readers referred through a link from Twitter was 1.8, so a decent number of them clicked around.

Here’s the punchline! Out of this sample of 1016 tweets by many different users, the highest number of website visits attributed to any individual tweet was 21. The average number of visits per tweet came to 2.74. Maybe that doesn’t seem very surprising, but let’s add some contrast. Two years ago, I witnessed no less than 500 visits from a single tweet within the first hour of tweeting a link to my blog. My guess is that the past level of engagement and traffic generation from Twitter had a big role in its eventual degradation. Times have changed, and much of that change can be attributed to the following frenzy I described.

I Still Like Twitter … But …

I like Twitter a lot, and I don’t intend to stop using it any day soon. Twitter presently accounts for approximately 10 percent of traffic to my blog. I’ll take that 10 percent, but one thing I’m certainly not going to do is worry about whether a squillion people follow me.

The way I see the math, even if each and every one of those 100 users I listed above were to read an article and then tweet the link to my blog, on a sunny day I could expect 374 website visits from that (their 100 visits, plus an average 2.74 visits per tweet times 100). Based on their usage model, I think that would be a pretty steep climb.

The overall average engagement of Twitter users is very low. There is a relatively minuscule few who truly make good use of the service, and those are the ones I enjoy my Twitter time with.

What do you observe about Twitter?


P.S.

I hand-picked some articles I have written about Twitter. I hope you will enjoy these.

If you still insist on more, I wrote a book about Twitter.

Google Acquires Fridge, PittPatt, and PostRank, But What Does it Mean?

Google's New Data Prize
Google's New Data Prize


Google acquires many companies, but do you ever notice which ones, and do you ever speculate on why Google wants these start-up companies? I think it makes for some great water cooler gossip, but I also think it begins to form a picture of where our Internet is, and where it is moving.

Some of the recent Google acquisitions have been Fridge, which has a focus on security in social sharing, and PittPatt (Pittsburgh Pattern Recognition), a facial recognition developer. With only minimal creativity, one can imagine how these could each be useful to Google. I am confident that we will see influence from these technologies as Google continues to enhance the Google+ platform and other Google products.

In fact, if you have used Google+ at all, you can see some uncanny similarities between Google+ and Fridge.

Google and PostRank: An Obvious Match

I think perhaps one of the most telling of Google’s recent acquisitions is when they picked up PostRank in June. I wrote about PostRank back in 2010 in an article titled “Social Media Measurement Tools: What Do They Know About You?” Something I stated in that article was as follows: “PostRank pulls data from many sources, which makes it far less fallible than others which only measure single points of data.” It seems that Google noticed the value in this as well.

The image below shows an example of a PostRank score for a given article and indicates what PostRank knows about it. PostRank data can still be flawed, due to network restrictions and the sheer volume of data, but it does a good job.

Example of PostRank Measurement
Example of PostRank Measurement

We obviously know that Google has been very keen on social media for a long time. In fact, I have often said that Google is the ultimate king of social media. I do not mean because of their efforts with relative non-starters like Google Wave and Google Buzz, or the social feed in Google search results.

When I say that Google is the king of social media, I mean that because they have always made extraordinary strides toward measuring and delivering the information that is deemed important by social interaction. That social interaction has historically been in the form of websites linking to other websites. Google not only measures links from website to website, but they qualify it with the more popular websites providing amplification to the signal. This principle is not changing, but the methods and complexities of measurement are changing. In my estimation, Google is not missing a beat, and the acquisition of PostRank further adds to their reach.

People have tried to argue that Google’s measurement of links from one website to another is not social media, but let’s have a look at “social”. Social means, literally, “Of or relating to society or its organization” and it doesn’t just mean the microcosmic view of making buddies or socializing in the “let’s grab a beer” sense. By measuring website links, Google has used a social response from others to determine what people want, and what they are looking for.

So, let’s look at how the modern use of social media changed things. Google’s historical measurement of links is still just as social-based as what we see in modern social networks. The overall factors of separating the popular from the unpopular are similar. The difference today is that the simplicity of sharing those links is much easier for the non-technical “John and Mary Lunchbucket” type who don’t know anything about websites or HTML. Accordingly, it is much faster, and the amount of information to sort through is huge. There are a lot of factors to assimilate, and far more data points than ever before. Google is extremely efficient at this, but now Google has even more help gathering that data.

Since you may wonder how Google’s acquisition of PostRank really makes sense, or how it can help Google, here is a brief statement about PostRank in their own words:

What is PostRank?
The social web connects people where they share, critique and interact with content and each other. PostRank is the largest aggregator of social engagement data in the industry.

Our platform tracks where and how users engage, and what they pay attention to — in real-time. PostRank social engagement data measures actual user activity, the most accurate indicator of the relevance and influence of a site, story, or author.

PostRank provides useful data for publishers, and now that data will be useful to Google as well. I have heard a lot of people confused about how Google views the usage of modern social networks. I think it is absurd that a person could actually think they are not making efficient use of this information. For anybody who doubts the degree to which Google gives attention to modern social signals, the acquisition of PostRank should give a further indication that they are serious.

PostRank Engagement Activity Report
PostRank Engagement Activity Report

What Google Says About PostRank

According to an article on TechCrunch, Google made the statement about their acquisition of PostRank as follows:

“We’re always looking for new ways to measure and analyze data, and as social analytics become increasingly important for online businesses, we’re excited to work with the PostRank team to make this data more actionable and accountable. They have developed an innovative approach to measuring web engagement, and we think they can help us improve our products for our users and advertisers.”

As I said in my recent article about Klout, “I don’t think it is a good idea to become obsessed about statistics such as these, but I do believe it is valuable to be aware.”

If you are curious about how it works, or what PostRank knows about your presence on the web, I would encourage you to take a closer look and get familiar with PostRank.

This further emphasizes what I have always claimed, which is that SEO and social media marketing are entirely intertwined, and always will be. Through it all, I think it is important to note that Google wants to index your website, and they even go to great lengths to help you help yourself.

Please tell me what you think.

Klout: Online Influence Measurement … Like it or Not!

A Perfect Klout Score
A Perfect Klout Score

Klout is a social measurement tool that places a numeric value on a person’s influence within their social media circles. The service currently pulls data from Twitter, Facebook, LinkedIn and Foursquare for their influence calculations, but plans to add Google+, YouTube, Facebook Pages, and others for a total of 20 networks by the end of 2011.

On the surface, it may sound positively impersonal, and even a bit absurd to make judgments based on a number, but is it really? We’ve been doing it for many years with credit scores. I don’t think it is a good idea to become obsessed about statistics such as these, but I do believe it is valuable to be aware.

Klout seems to have really honed in on a couple of interesting psychological and business needs of social media. I will explain what I mean, and how it could have a real-world impact for a lot of people, whether they like it or not.

I wrote about Klout back in 2010 in an article on the topic of social media measurement tools and what they know about you. It raised a question of what this type of service may know, and what level of accuracy or inaccuracy they may reflect. This type of data collection across multiple networks is subject to errors. Reliability is simply not guaranteed, but it is getting better.

Klout Score and Perceived Personal Worth

Klout hits on a very personal psychological need for a lot of people, which is the need to feel valuable. I think we can largely agree that we all want to feel like we make an impact. We want to know that we are being heard.

This is not to say that we are all Narcissistic for using social media, but only that it would not be so fun to communicate if nobody listened to us or acknowledged us. If that was the way we wanted it, we would just keep all of our Facebook, Twitter, LinkedIn, and other social media thoughts to ourselves. We could keep them on our own computers and we wouldn’t need this Internet to share them.

It's OK to Be Proud Sometimes
It's OK to Be Proud Sometimes

The desire to share and collaborate clearly creates a strong psychological drive for many people. I do not think it is at all strange for somebody to feel a sense of greater personal satisfaction when their thoughts or ideas receive Facebook shares and comments, or Twitter replies and retweets. It is no more Narcissistic or bizarre than how it feels to receive applause for any job done well. In some cases, it can actually be quite humbling, like when the whole restaurant starts singing “Happy Birthday” and you just want to sink deep down into your seat as you blush. At the same time, it feels kind of alluring and it makes you smile.

When it comes to social media, it is easy to be just a bit allured by the objective measurements. I’ll be the first to raise my hand. When I see a squillion people sharing my work, I love it. It makes me happy, like sucking free grape soda through a garden hose, while eating from kiddie pool piled high with bacon. It feels very satisfying, and validating.

So, I am sure you can imagine how this psychological desire applies to Klout. Klout measures a person’s influence of others. People want to know their Klout Score, and it is pretty hard to fault them for that. This makes it easy to understand why it has had such a strong level of attention, and how it holds huge potential for continued growth.

The Business End of Klout

Far beyond the typical consumer desire to be measured as accepted, popular, or influential, there is a strong business side of Klout that is undeniable.

Klout Affects Hiring Decisions
Klout Affects Hiring Decisions
Thousands of companies are using Klout’s information in hiring decisions, purchasing decisions, and in their communications strategies. Whether you like it or you don’t, and whether it is right or wrong, numbers are a front-line component in our business world. Scoring such as offered by Klout is being relied upon more all the time as Internet static continues to flood into our business communications.

There is magic in numbers! I am a marketing guy, so I rely on a lot of different sets of numbers. Many of the numbers that are conventionally viewed as important don’t mean a damn thing to me. Inaccurate or meaningless data would be an easy way for a guy in my line of work to waste a lot of time, and burn through huge amounts of money. That means I need the good stuff. I want the least fallible information I can get my hands on, and that is where my attention is focused.

Klout’s data is largely based on activities across Twitter, Facebook, and LinkedIn, but there is another component that allows a sort of industry-specific peer review. Yes, Klout also includes industry-specific information about an individual’s influence. In this peer review model, others may enhance a person’s Klout by clicking to give them “+K” for a given segment, and it is like a vote. The “K” is wisely limited so that a user only has five “K” to give out per day. So, if I wanted to give you a “K” because you influenced me in some way, I cannot go wild and spike your Klout score. If I really liked you, I could come back each day and give you “K”, but that would not provide unreliable data, because it would reliably reflect your high level of influence upon me.

Klout also attempts to define a style in which a person influences others. These styles provide an interesting overall view of how the individual uses their social media. There are sixteen different styles, and they are described as follows:

Klout Style Definitions

  • Curator: You highlight the most interesting people and find the best content on the web and share it to a wide audience. You are a critical information source to your network. You have an amazing ability to filter massive amounts of content to surface the nuggets that your audience truly care about. Your hard work is very much appreciated.
  • Broadcaster: You broadcast great content that spreads like wildfire. You are an essential information source in your industry. You have a large and diverse audience that values your content.
  • Taste Maker: You know what you like and your audience likes it too. You know what’s trending, but you do more than just follow the crowd. You have your own opinion that earns respect from your network.
  • Celebrity: You can’t get any more influential than this. People hang on your every word, and share your content like no other. You’re probably famous in real life and your fans simply can’t get enough.
  • Syndicator: You keep tabs on what’s trending and who’s important to watch. You share the best of this with your followers and save them from having to find what’s hot on their own. You probably focus on a specific topic or cater to a defined audience.
  • Feeder: Your audience relies on you for a steady flow of information about your industry or topic. Your audience is hooked on your updates and secretly can’t live without them.
  • Thought Leader: You are a thought leader in your industry. Your followers rely on you, not only to share the relevant news, but to give your opinion on the issues. People look to you to help them understand the day’s developments. You understand what’s important and what your audience values that.
  • Pundit: You don’t just share news, you create the news. As a pundit, your opinions are wide-spread and highly trusted. You’re regularly recognized as a leader in your industry. When you speak, people listen.
  • Dabbler: You might just be starting out with the social web or maybe you’re not that into it. If you want to grow your influence, try engaging with your audience and sharing more content.
  • Conversationalist: You love to connect and always have the inside scoop. Good conversation is not just a skill, it’s an art. You might not know it, but when you are witty, your followers hang on every word.
  • Socializer: You are the hub of social scenes and people count on you to find out what’s happening. You are quick to connect people and readily share your social savvy. Your followers appreciate your network and generosity.
  • Networker: You know how to connect to the right people and share what’s important to your audience. You generously share your network to help your followers. You have a high level of engagement and an influential audience.
  • Observer: You don’t share very much, but you follow the social web more than you let on. You may just enjoy observing more than sharing or you’re checking this stuff out before jumping in full-force.
  • Explorer: You actively engage in the social web, constantly trying out new ways to interact and network. You’re exploring the ecosystem and making it work for you. Your level of activity and engagement shows that you “get it”, we predict you’ll be moving up.
  • Activist: You’ve got an idea or cause you want to share with the world and you’ve found the perfect medium for it. Your audience counts on you to champion your cause.
  • Specialist: You may not be a celebrity, but within your area of expertise your opinion is second to none. Your content is likely focused around a specific topic or industry with a focused, highly-engaged audience.

These are not handed out at random, but rather based on the outgoing and incoming data about each given profile. Although, for some really crazy but totally flattering reason, Klout measures me as a “Celebrity”. Of course, to that I’d say “Heck yeah … roll out the red carpet and pop the champagne. There’s gonna be a party!”

Is That Paparazzi I Hear Approaching, or Just More Naked Coeds Running to Greet Me?
Is That Paparazzi I Hear Approaching, or Just More Naked Coeds Running to Greet Me?

Is Klout Accurate?

Do I think that Klout is entirely accurate? Absolutely not, but I do believe they are doing a good job. One reason is the sheer volume of their data. They are currently compiling data about more than 75 million users, and expect to include information from 20 different networks by the end of 2011. The numbers become more accurate in higher volume, but that is not enough. What about how that data is processed? This is where Klout really stands out, and pulls away from the crowd.

Klout organizes data from more sources and uses more factors than other companies trying to compile and present a numeric score. The broad diversity of data acquisition makes it much harder to cheat a Klout score, and thus, more reliable than other online influence measurement tools. If you have not already done so, it is worth taking a look at how Klout compiles scores. There is clearly a far more in-depth process than what is described, but it will give you a good overview.

Like anything else, Klout can be manipulated for an increased score, but not without a high degree of talent, and significant efforts.

Historical data is critically important in many business processes, but let’s not overlook the value of predictive data. With the right data at hand, I can imagine predictive data becoming a part of the Klout algorithm in the future, as people seek those who are on the rise. Imagine the business value of finding those with high potential who are just not on the RADAR yet.

Is Klout Good or Evil?

Is Klout good or evil? This is a question that it seems a lot of people struggle with about any company which acquires a lot of data. I think it is good, and it helps to meet some challenging needs of businesses and individuals surrounding trust and reputation.

Everybody wants to have influence, but it comes in a package with other factors. Those other factors of trust and reputation are often even harder for companies and individuals to put their finger on. Klout offers some broad insight about an individual and how others view them.

Would I weigh an important hiring or purchasing decision, or a business partnership choice heavily based on Klout? I guess you would have to define heavily for me to answer that, but in many scenarios, I would definitely have to consider it a factor.

Let’s face it, we are each measured every day. Whether it is for the style of our hair, the car we drive, the company we keep, the way we walk, talk, and even how we chew our food. Somebody will always be watching and summing us up. Klout takes it to the social web and makes well-founded estimates about us based on observations.

Perhaps the best answer, for anybody who does not like it, is to consider the other ways in which we are judged based on less reliable factors and guesswork. In the case of Klout, I don’t think it is any more an invasion of privacy or an intrusion than people-watching in a shopping mall.

In the instance of social media, if you are doing the equivalent of standing there picking your nose, somebody will probably notice. In fact, they may even share it on Facebook, and get a higher Klout score for it!

Now if you’d just go and tweet this, Facebook it, give me a Klout “+K” bump for social media, and make a lot of comments about it, maybe I will get that new dreamy offer I’ve been seeking and share some of my Klout with you.

Fine, even if you don’t give me any “K”, I urge you to check it out just to see what Klout knows about you. It may uncover people that you influence and didn’t even know it, or it may introduce you to somebody new to connect with. It’s free, so you don’t have anything to lose, and quite possibly something to gain.

Photo Credits:
Job Interview by Quinn Dombrowski via Flickr
I Made It by Kirsten via Flickr

Building Equity in Social Media vs. Interruption Marketing

Interruption Marketing vs. Social Media
Interruption Marketing vs. Social Media


I know this may seem impossible in 2011, but I discover many companies that do not yet fully appreciate the value of social media and the long-term equity it can build for their business.

A lot of companies understand the value of their brand being visible in many places online, and some will understand the value of those people who help to grow its visibility. Only a relatively few actually look forward beyond the horizon to understand the greater value that social media represents over an extended time.

When I hear people say things like “we just don’t have time for all of that” or worse, “we don’t have the staff for that”, it always leaves me shaking my head. It reminds me why only a small percentage of businesses account for the lion’s share of their market. It is explained well by Joseph Juran’s well documented “Pareto Principle” named for Vilfredo Pareto. Many people know the Pareto Principle as the 80/20 Rule.

Consider the Interruption of Marketing

Think as a consumer for a moment, and consider the way you shut down to marketing. Think about how your brain just goes in another direction when companies interrupt you with their marketing and try to sell you stuff. We are each inundated by a constant barrage of commercial information about everything from A to Z in our daily lives. This is why we fast-forward through commercials on television, we screen our telephone calls, and we are seasoned to ignore advertisements on websites.

Interruption Marketing Train Coming Through
Interruption Marketing Train Coming Through

Unless you are really tired and vulnerable, you probably don’t stay tuned to that late night infomercial about something you really never knew you needed. Although, I can almost bet that you can remember a time when you thought “why in the hell am I still watching this?” Perhaps you can even remember thinking “Holy crap … I was about three seconds from picking up the phone to buy one of those” or even “Damn, I bought this … why did I buy this?!” It happens, and we each have our weaknesses, but let’s face it, we are far better adapted to turning away from all the hype. Otherwise, if marketers had their way, you would own one of everything, and you would have worthless crap in every nook and cranny, and stacked to your ceiling.

For the most part, we consumers make efforts to avoid these awkward moments which compel us to buy things. Why? Maybe it is just because, deep down, we hate saying “no”. If we can avoid the pitch, we can avoid wanting something, and thus, avoid saying “no” to our own urges, and the urges of those squillion salespeople out there.

Maybe you are different, and you enjoy that marketing interruption, but in that case, you are not like most people. I am addressing most people.

Marketing Got Sneakier With Social Media

Since there was so much information out there interrupting our days and nights, as a collective group, consumers became more cautious. We decided to make companies earn our business. Of course, the economy of the past few years has helped this along faster than ever. The timing was perfect for social media marketing to explode like a shot from a gun.

Maybe you like it, or maybe you don’t, but let’s face it, marketing got a whole lot sneakier. It became more targeted, and marketers became better spies. Effective marketing today utilizes more information, better strategies, and just a bit of James Bond 007-style of thinking.

Marketing Became Targeted and Marketers Became Better Spies
Marketing Became Targeted and Marketers Became Better Spies

As consumers, we became more cautious and protective of ourselves. We got really smart and created clever ways to filter our television ad consumption, filter our email, and filter our social media.

In order to effectively reach us consumers, marketers have been forced to provide a greater value proposition. This is a hard concept for many companies to grasp. Today’s successful companies are giving before they take, and the ones giving the most are receiving the most.

Today, people are more likely than ever to make purchasing decisions based on trust, reputation, and a good old fashioned sense that the company gives a damn about us. We have come to expect it, and whether you feel this way yet or not, it is a sweeping trend. People want to do business with people, and with brands represented by people. The world is building relationships with brands, and those relationships are worth money … a lot of money. Missing this fact is a very costly mistake.

You can consider it sneaky, or you can consider it a welcomed gift, but brands are in our lives to stay. We will always need to buy things, and we buy from the companies and the people we feel good about. When the brand is there to help us with information, and with a legitimate desire to help us make good decisions, they win, and we buy.

Shortsighted Brands Damage Their Social Media Future

A huge obstacle which gets in the way of social media marketing is time. Companies want everything, and they want it right now. It is understandable, but when companies forget the importance and value of longevity, and when they feel the breath of their competitors on the back of their neck, they can be quite irrational.

Smart Companies Have a Social Media Vision
Smart Companies Have a Social Media Vision

Smart companies look far ahead into the future. Rather than take a reactive and panicked approach to a weak quarterly report, they work with an eye toward longer goals. Strong companies can look farther ahead, and that is why they succeed farther into the future. Applying this to social media marketing means doing business the right way, and not simply with the urgency of trying to force a brand down the consumer’s throat. This means doing business on the customer’s terms and timelines, and not only in a one-way company-centric method of the past. Consumers respect companies for this, and they return with even more consumers following closely behind them.

What About Social Media Marketing Equity?

I know that for some people, it is easy to look at social media as a bunch of time-wasting crazy people who believe that somehow the world’s consumers will come flocking to their front door just by using a nice, soft approach and patting everybody on the butt with nice words. Well, maybe yes, and maybe no, but there is a very significant value in a good reputation. Reputations do not just happen … they are built. It takes a lot of effort to build a good reputation, and it takes both words, and deeds.

Anybody in business today should understand the value of word of mouth. What people say about a company, whether good or bad, forms consumer’s perceptions of a brand. More than ever before, they are not just picking up the telephone and talking to a friend, or talking about companies at a lunch meeting. They are talking about them in large groups such as Facebook, Twitter, LinkedIn, YouTube, and etcetera.

Whether the perception is good or bad, they will be talking. Either outcome cannot be controlled by a company, but when a company is not involved in their own brand message, they are missing huge opportunities. Even a negative statement made in social media is an opportunity to make things better with customers, and other potential customers who are silently watching.

People really do notice what companies are doing online. I realize that for a lot of companies, this just seems impossible, and they do not have a good grasp on how to track their reputation. Just because a company does not really “get it” does not keep them out of trouble. This would be about as silly as trying to talk your way out of a speeding ticket just because you didn’t read the speed limit sign. It just doesn’t work that way.

If you feel a bit lost about the value of social media, it is time to read the signs.

I will leave you with a video which I believe makes some very good points. I believe that this video titled “The Thank You Economy: How Business Must Adapt to Social Media” is well worth your time and consideration.

If you feel like you still have more to learn, please subscribe to my blog, and as always, feel free to email me or ring me on the phone. I am always happy to hear from readers and to brainstorm.

I hope that you have found this useful, and I would really appreciate your comments.

Photo Credits:
Skyline photo by Hackfish via Wikipedia
Train Crossing photo by Paul Heaberlin via Flickr