SEO ROI Archives - Page 2 of 2 by Mark Murnahan

SEO For Hire: The Worst Job for an Honest Person

I have been in the business of SEO (search engine optimization) for over a decade, and it has provided me a very handsome living in that time. I fell in love with the SEO field with the excitement of having nearly anything I ever really wanted listed at the top of search engines reach the top, and remain there. I still do that, today … every day.

In the time I have been in the SEO industry, I have accumulated so many stories of winning that it is no wonder it feels like a bad drug habit, and I am addicted. Through the 2000’s, SEO was the basis of my means to sell millions of dollars in Internet access and web hosting services to over 2000 Internet access providers and web hosts. I rocked that market and earned squillions as the CEO of a wholesale Internet services company. SEO was really fun, indeed!

Adding to all the fun and games, I have enjoyed things like a relatively small client crediting me for increasing their new home sales by over $82 million in the first year they were my client. That is like an intravenous drug to me, and hearing how many jobs it created for that somewhat small organization means that I have done something meaningful.

I have a lot of stories like these, which keep me going and keep me seeking that next “drug” high.

When SEO Became the Worst Job

I have really had a blast performing my work for clients over the years, and I still love performing the work. However, it was a lot more fun back before every con artist jumped in and said they could do the same thing for pennies, and then cheat customers out of their money. Liars and cheats have made a mockery of the SEO industry, and given people reasons to doubt the truth.

Of course, a good SEO can see right through the lies, but many business customers cannot tell the difference between good SEO and bad SEO. Although I have tried to warn many people, lies about SEO have lead a lot of people by the nose (and the wallet).

I have often said that business is great, if not for all of these damn customers.

For much of my career in search engine optimization, I have worked as the man behind the curtain, as a sub-contractor for other firms. That is largely because I have often felt, and said that “business is great if not for all of these damn customers.” What I mean by that phrase is that in a field where I am quite deeply engrossed and knowledgeable, it can be very challenging to bring SEO down to a level that people will relate to and understand. I am simply not a good person to ask if it is helpful to be listed in the top of search listings when somebody searches for something in your industry. I am a really bad guy to ask whether marketing is a commodity and if everybody can do it just the same.

I have written my thoughts of dealing with prospective clients who do not understand, nor wish to understand, what it takes to develop really effective SEO and social media marketing. I believe I said it well in an article titled “When I Go to Hell, They Will Have Me Selling SEO“.

SEO is Like a Drug Habit, and I May Relapse

Although I may have a relapse from time to time, I have finally decided to set a course to end my services for hire by mid-2011, in order to focus on other endeavors. As I have indicated, SEO is like an addiction to me, so I know that if I do not actually say it in public, right here on my blog, I will probably never quit it.

The fact remains that the field of performing SEO for clients has lost much of the joy. I am tired of having people return to me for cleaning up the messes of another SEO after they decided to go with the cheap guy with a pocket full of fairy dust. More than that, I am tired of defending the truth while realizing that the truth is not what people really want.

For the past couple years, I have sought to gain retail clients to work with directly. I decided to take on a small group of clients who understand what it really means to build success. The ignorance (don’t know), apathy (don’t care to know), and dishonesty (will lie about it) that I have witnessed in the last couple years have caused me to lose much faith in the SEO industry and in the popular business mindset of the day.

Unfortunately, I find that far too many business people are not interested in creating real success when they can settle for just getting by. As a web guy who really does care about delivering results for a client, I have decided that the ignorance, apathy, and dishonesty of the SEO industry, and much of the SEO shopping public are not worthwhile to me.

I am tired of explaining the difference between doing something, and doing something well. Being able to prove results and giving factual proven data, but then having people too indifferent or scared to take the best actions for their own benefit drags me down and quite honestly makes me very sad. I see the actions of the large number of businesses who reach out to me as a microcosm of what is wrong with our business world and our economy today.

There are still a lot of myths to bust and lessons to teach, so I intend to continue blogging on topics of the SEO and social media marketing industry, for now. Besides, I still plan to perform search engine optimization.

Maybe once I officially do not take clients, people will have more trust when I say that the majority of what you hear about SEO and social media marketing is bullshit. It actually does require work, and it actually does require marketing talent to build success.

Your comments and/or well wishes are welcome here. If you can relate to this, I would love to hear your stories! If you would rather throw tomatoes at me, that is just fine as well.

Podcast: Play in new window | Download

Crazy Things People Search For

People search for the craziest things online. Looking at your website statistics to see the searches people use to find your website can be an eye-opener. I discover thousands of bizarre and unexpected searches which lead people to my websites, and some of them quite useful. This can be quite entertaining, and also very beneficial for understanding people and the ways they search.

I constantly hear from people begging to be at the top of search engine results for specific terms. I often find that the things they want to rank for are about as well researched and thought out as balancing a three ton hippopotamus on a popsicle stick above your grandmother’s fine China collection. There are two problems with this: 1.) Somebody is going to get hurt. 2.) It does not work well, mathematically.

Most website owners do not have a clue about how to select the search terms to target, or even what people are already using to find their website. Even fewer know how to target useful search terms, or anything at all about the enormous value of lateral keywords which can often account for far more website traffic than the terms they desire. This is to your advantage, because now you do have a clue. You can thank me with your comments.

Reviewing the actual terms people type into a search engine to find things is truly astonishing. It is also an important way to better understand people and what they want. If you do not use tools like Google Analytics or Clicky statistics, you should.

The topic of how people search the Internet came up in conversation with a client yesterday. He pointed out a competing website which was ranking higher in search engines than his website. Of course, it was for his “hippopotamus-balancing” keyword selection which he thought must be important, because everybody else was targeting it. He got a quick schooling when I pointed out how few people were actually searching for that keyword phrase, and that according to available measurements (Compete.com, Alexa.com, Quantcast.com, Open Site Explorer and others) his website receives over 1,000 times more visitors and incoming links, and is ranked well for thousands of search terms. He kind of shut up after I showed him that, and I had my mind’s-eye vision of doing a victory dance. Then I pointed out his high conversion rate and had to take a step backward to preserve my personal space before he could slap on a big man-hug or kiss me square on the lips for all the money he is making.

Strange Ways People Search the Internet

It is easy to assume what people are searching for. It is also a huge point of failure for the majority of businesses trying to promote their product or service. I find too many people who make assumptions of the keyword phrases people will use to find them. It is important to be aware that each and every one of us use search engines differently. I find whole industries every day which blow me away with their total failure to understand and reach their market.

In an effort to make this point, I offer you these little bits of reality:

Here is a blog article I wrote a while back about cigars. I do not sell cigars, (although perhaps I should). I wrote one article about a cigar company falling short in their marketing, and then I later followed up with an article which showed the top 200 cigar-related search terms which brought people to my website from that single blog post. See “Cigar Prices Rising With Bad SEO and Social Media Marketing“.

More proof of this matter of an industry which did not grasp search engine optimization was found in the Smart Slate interactive whiteboard slate. See “Smart Slate, Smart Airliner, and Other Interactive Slates“. Because of the absurdity of this industry, I have earnestly looked into the option of entering the market just to mop the floor with the blood of fallen competitors.

Then, there is the automotive industry. I want to scream at this whole industry for the way they suck up billions in government bailouts, yet they keep trying to do business the way their grandfather sold cars. I wrote about their infamous ways of marketing and just how badly they are missing the mark. See “Topeka Kansas Car Dealer Social Media Marketing Case Study”

These examples are just a few of many thousands of markets being terribly overlooked by good marketing efforts including SEO that works. If you do not know what people are looking for, you will have a really hard time delivering what they want. It should seem obvious that when some knucklehead SEO (search engine optimizer) like me can come into an industry and take over thousands of first-page spots for search phrases and pull in the eyes of their potential customers, somebody is really missing the boat.

I suggest examining the search phrases people are already using to find your website, and reading this article on how to “Improve SEO Return on Investment (ROI) With Simple Math“.

If you don’t pay attention to what people are searching for, in reality rather than just myth, you may as well just play with a hippopotamus on a stick. Just don’t blame me if you break grandma’s China.

Podcast: Play in new window | Download

Improve SEO Return on Investment (ROI) With Simple Math

I share a lot of information about marketing topics and SEO (search engine optimization), but I realize that many people still wonder if SEO is real or just make believe. I have a pretty good idea of why this is the case, and I will share that with you. It is usually due to a history of low return on investment (ROI) for their SEO efforts, or a fear of low ROI for future SEO efforts. This pretty well covers it in basic terms.

Let’s face it, if you knew that you could hand a dollar to the search engine optimizer and they would hand you three dollars back, you would go to great lengths to get your hands on more dollars … to hand over to the SEO. So, what in this world would ever hold you back from that? I will venture an experienced guess. It is mostly a concern of whether you can actually see a return on investment, right? You want to know there is profit in the future, before you spend money on something you may or may not fully understand.

I am going to give you some simple math to help you understand and improve ROI of SEO in your business. I will also provide tools to help you measure your market potential. I hope that you will pay attention and use this to your benefit.

A big step to achieving this good math I speak of is to use mathematical logic in your marketing and stop fussing about low budgets, drained bank accounts, or anything else outside of these more important numbers of how to grow your profit. You see, this math will be lost on deaf ears unless you can overcome your own obstacles surrounding effective marketing. If it is mathematically sound, and a better answer for your business, it is your job to do what it takes to achieve better results.

The first thing to understand will be the potential value of SEO to your business, and then realize that SEO is extremely measurable. Thus it carries a very low risk when it is done well, and done completely.

How Much Potential Business is There For You Online?

If you are not yet aware of your market potential, we must get past this part. Do you have something worth marketing? I wrote an article on this not so long ago titled “Things You Cannot Sell Online“, but the list is pretty small. My wife even sells wedding cakes online … and lots of them! She does not take the orders online, but because of her online presence, she is busy enough to turn away customers every day.

If you are not clear on how much business is available to you, try using a tool like SpyFu, WordTracker, or Google’s keyword tool to find out how many people are searching for what you offer. Once you have some idea of the potential, which is likely more than you would expect, and even more than you will discover in just a few minutes of effort, it is time to turn it into an increase in your business.

Turning Market Potential Into Real SEO Numbers

Using basic figures, let’s consider this: If your average customer is worth an extra $50 to your business and you know that one in every 1,000 exposures to your business will bring you a new customer, you can see how 100,000 exposures to your business will be worth $5,000. This is easy so far, right?

Now, what if you could relatively easily raise some of these numbers? Which will you raise first? Maybe a better marketing message could reduce that one in 1,000 exposures to one in 700 that becomes a customer. That same number of visitors would be worth over $7,100.

What if there was an even easier way to improve your ROI? What if you had better market segmentation and a more targeted audience searching for exactly what you offer? Then, it may mean you earn a customer’s business once in every 500, 250 or even fewer exposures. That could add up pretty big.

Now, let’s consider increasing volume. What if you could realistically multiply your traffic just by moving up one or two positions in search results? Do you think that is impossible, improbable, or just doesn’t happen to people like you? Well, let me comfort you a bit by saying that it is clearly definable in the math, and it is quite achievable, too. Somebody will be there at the top of every search, and it is not just by luck.

It is true that where you are listed in search engine results for any given user’s search will have a huge impact on your reach and your ROI. Just how much does your search engine position relate to exposure to your brand? Allow me to explain it with math.

Using Simple Math to Improve SEO ROI

Let’s consider some very reliable numbers to help you increase your SEO return on investment. These are not sketchy make-believe numbers. These are numbers which are widely accepted and observed across the industry.

First, second, and third positions returned for a search receive over 50 percent of users’ clicks.
First page search positions receive over 90 percent of users’ clicks.

Now think about this: It means that if you are in the top three search results, you can expect that over half of the people visiting a website when performing the particular search will land on your website. On the other hand, if you are on the second page, you can expect a website visit from only a minuscule number of people searching for the given term. The way the math works out, if you are number seven and there are 10,000 monthly clicks to websites from searches for a given phrase, you can expect 2-3 percent of the search users to visit your website on average. That means 200-300 visitors for that search phrase each month, whereas the top of the list can expect over 5,000 by being just six spots above you. Now try plugging that math into the examples I gave earlier about value per customer, reaching a better audience, and the potential profit.

It really is true that you can have many times the number of people looking at your website and checking out your offerings, simply by moving your search engine rank upward. Sometimes, it is just a small move that keeps you away from success, but do you know which terms you are almost successful with? I hope this is some pretty serious thought for you, because you may actually be on the edge of success, but you do not know it or know what to do with it.

If you are concerned about the ROI of search engine optimization, the first place to look should be whether you are almost there already, but only doing it part-way and ending up somewhere down the list. If you budget and plan for top 20 ranking instead of top three ranking, you will often waste money and risk wanting to slash your wrists sometime down the road. On the other hand, if you plan and budget for top three ranking, you will shoot coffee from your nose while laughing on the morning you walk into your office and see all the new business coming in.

Reducing the Competition Can Raise Your ROI

Another place to look for better SEO ROI is in the pieces your competition left behind. If you are only focused on highly competitive keyword phrases but only making it to the second or third page of search engine results, you are likely thumbing your nose at a lot of money. Two reliable solutions are to do more of what it takes to reach the top, and also refocus some of your effort toward lateral keywords which are more achievable and can be snatched up by the thousands. Yes, by the thousands!

For example, searches for terms like “lateral keywords“, “SEO meta tags“, or “how to sell SEO” (which, by the way, has a lot to do with being able to do it well) will show my articles in the top of search engine results. Although these items receive a lower volume of searches than other keyword phrases, they are valuable because there are thousands of phrases like these where users find my websites … and your websites, if you choose to embrace your lateral keywords.

Less competitive lateral search terms are often very specific to the users’ search, which means they are more precisely getting what they want. It is a winning solution which can often dramatically increase the ROI of SEO. Oh, and I want to repeat that there are thousands of these potential search terms just ready for you to sweep in and rank at the top.

ROI Requires Investment

Yes, return on investment requires investment. Are you surprised?

I see it every day how a potential client will flinch at the cost of good SEO. In fact, depending on how serious they are about increasing their business, I am lucky that some of them don’t stroke out and lie dead before me. I would really hate to administer CPR to somebody before the check is written, but I have come close a few times. So to minimize the risk, I try to have some good numbers to explain the process and benefits of SEO done well.

If you do not have an investment, you surely cannot expect a return on investment (ROI). This is pretty simple to understand. I realize how scary an investment can be. It is especially scary when it is something that you do not fully understand. I hope this has given you some thought on how you approach your search engine optimization efforts and how to increase the ROI with some very basic math.

Now after all this math, can you believe there are actually trained and experienced SEO for hire who can do all this for you and minimize your loss of ROI? It is a crazy thought for some, but you want to increase your SEO ROI, and I am sure you will try to use this information wisely.

Here are two more articles you may appreciate that discuss marketing cost:

Please be sure to add your comments.

*Photo Credit to Acid Wash Photography via Flickr

Podcast: Play in new window | Download