seo conversion Archives by Mark Murnahan

Fire Your SEO: Here is Why and How

Do you think you need a search engine optimizer? Let’s get serious. Your company is not a hobby, and you’re not working to build it only because the work is fun. Companies – smart companies – want to receive profit from their investment of hard work and money. Profit is what companies use to pay the bills.

It would be unwise to throw away your profit on SEO services just because you hope it may work out – someday. Don’t pretend to be shocked if I tell you that’s exactly what a lot of people are doing every day. I see it all the time that companies test the water and shakily hand over their credit card to the next SEO that gave them a good pitch. Other companies have all the skill they need for success, but they fail to use it.

I will give you some good pointers on how to select a good SEO, the basic components of their role, and even why you may (or may not) be able to handle much of it without their help.

Before I continue, I want to note that I do not sell SEO services (but I’m still in recovery). I am just here to share what I know from a lot of well-earned experience. Unless you are ready to pay me a huge salary plus a significant benefits package, don’t worry – I’m not looking at your checkbook.

SEO be damned, I’m going to tell you the truth you may not want to hear. It may sting, but it also may save you a lot of time, money, and frustration. I’m not just out to knock search engine optimizers, either. There are a lot of very talented SEO out there who just don’t want to talk to you because you’re trying to compare apples to airliners. As I tell you this, be mindful that it’s your business on the line, so if you’re getting this wrong, your company is the one that suffers.

SEO is a Double-Edged Sword

Don’t get me wrong about the value of good SEO. If you’ve got a good SEO, by all means, hang on to them. They are probably making you a lot of money. The problem is that statistically, most SEO are not very good at the job. Good ones are few and far between. It takes a lot of knowledge and experience to be really good at SEO. The best ones are also very well connected, and you don’t buy that for a few thousand bucks.

A truly qualified search engine optimizer can make an amazing difference in your business, but search engine optimization is a sword that cuts both ways.

Let’s make no mistakes about this: A legitimate attempt to reach your online audience can multiply your business, but an uncommitted and ill-considered effort can send it the other way … fast, and in more ways than you may realize. Rather than paying an inexperienced SEO who is still learning, you may do better to handle it yourself. It is true that a bad SEO can cost you a lot more than you pay them. Seriously – if you doubt me even a little bit, read about “Google Panda, Google Bowling, and How Bad SEO Can Kill Your Business“. If you’re trying to get by the cheap way, it’s like hunting for the cheapest root canal … it’s likely to hurt.

Do You Really Need Your SEO?

What makes you believe that you need a search engine optimizer? Think about that really hard. If you don’t have the right answer, based on the right strategy, it may be time to fire your SEO.

If your answer is that you have a legitimate business case for it, like most companies do, that’s great. Examine the business need carefully, choose your provider wisely, and make a strong commitment. Be sure that they understand your goals, and that they can provide a realistic forecast based on their work.

You should be prepared to pay them for that forecast, too. Otherwise, you are likely to make some huge strategic marketing errors. If you’ve chosen wisely, it will be worth every dollar you spend for their market research. If you get a good one, don’t expect to get their research for free. I’ll tell you why if you read that link I just gave you.

You should understand that even the best search engine optimizer will fail to bring you optimal results if you “kneecap” them with short budgets, “not enough time”, or other excuses. One of the worst things you can do is to make excuses because you are just too afraid to implement things they recommend based on their solid research. That frankly just pisses them off.

The mathematical confusion of SEO destroys a lot of companies’ efforts. They struggle to grasp that a twenty percent effort will not yield one fourth of the same result as an eighty percent effort.

Understanding the math of SEO, and how it pertains to your specific business needs will matter more than you likely realize. I’m not kidding, and I’m not making this up. I’ll explain more about the math of SEO return on investment in a moment.

On the other hand, if your answer to why you need SEO services is that you’re trying it out because you are hopeful it will eventually have an impact, I have a suggestion: Fire your SEO immediately! Don’t pay them another dollar until you have a better answer. Hope alone does not create profit, and it can lead you down a really bad path. If you’re just “testing the water”, take your money and use it elsewhere in your business. There are sharks in that water!

Reaching a usefully measurable result with search engine optimization does not happen from “testing the water”. There is a bell curve (a gaussian function) at work, and it does not work in favor of minimized efforts.

In case you never heard of The Pareto Principle – a widely used economic principle – it is worth the effort to understand it and apply it to your marketing.

Why to Fire Your SEO: Three Things You Should Know

SEO creates a lot of mixed reactions. If you ask a room full of business people about their experiences with SEO, you are likely to hear everything from extreme delight to extreme dismay. These few points are important to know if you want to avoid the dismay.

SEO is Not High Tech! I know that search engine optimization may sound very tricky and technical – and it is in some ways – but the technology aspects of SEO are only a small part of the “magic” a search engine optimizer actually does. I suggest reading “Search Engine Optimization is Not a Technology Job!” If you wonder if it is just one person’s opinion, be sure to read the comments to see what other professionals had to say.

If your SEO has ever led you to believe that their work is largely a matter of technical things, or that you don’t have the time or intelligence to understand what you are paying them for – Fire Them! No, wait … don’t fire them … incinerate them, because they are like zombies, and you don’t want them coming back to try and eat more of your brains again later.

Good SEO Are Smart Cookies! You should understand that you don’t just pay an SEO for what they do – you pay them for what they know, and for what they research on your behalf. If you want the best SEO results, you will need to hire some very talented and creative people.

Here’s the kicker: If they are smart enough to help you, they are also smart enough to help themselves. You should read further to understand “Why Good SEO Don’t Seek Your Business“. If you get a good one who loves your company as much as you do, get up off your wallet and book them before the competition does.

Otherwise, if you ever question their industry brilliance for a moment – Fire Them! Of course, I can’t condone criminal behavior, but you may want to keep a wooden stake handy. They are “un-dead”, so if you see their blood-sucking fangs – stake ’em!

$5000 is Not Half of $10,000! Maybe you think I just made a mathematical error, but I did not. I want to make a point about the vast difference between measuring efforts versus measuring results.

I already discussed the importance of having the right people handling your SEO versus the wrong ones. So, let’s assume you have the right ones – you are confident of it, and you are confident about your business goals. Let’s climb that bell curve that’s killing your success.

You can scale this to any level you like, but if you think that half of the effort will yield half of the result, you’ll waste money. The bell curve I mentioned has a nasty way of killing company hopes for profit.

Look at the bell curve of your industry’s marketing, and notice where the numbers make a sharp increase. Many companies will go right up to the curve and quit as soon as it gets too scary, but then slide back down because it was not measurable enough. A wise SEO knows that a business should push far enough up the bell curve to get the best results, but short of the point of diminishing returns.

If your SEO tries to take you to the shallow end of the bell curve because they are afraid to tell you what it will really take to make an optimal impact, then they are not doing their job properly. Many SEO dread trying to explain the vast difference between doing something and doing something well. In fact, it’s largely why I made the announcement that I stopped taking clients (it’s worth a read, by the way).

If an SEO is unable to explain the value of your strong commitment to their work, and if you are unwilling to hear it, don’t bother. Whether they realize it, they are doing you a disservice and they are lying to you. Fire Them! You can probably achieve mediocre results all on your own, so you shouldn’t be paying somebody else. Fire the SEO, and consider spending the money on an exorcism and perhaps a lobotomy – for you and for the SEO!

It can take a lot of climbing to reach the profitable part of the bell curve, but there is always a point when it becomes relatively self-sustaining. If you keep struggling just to stay on the shallow end of the curve, fire your SEO!

How to Fire Your SEO

I mentioned the matter of firing your SEO. Beyond the incinerator, the wooden stakes, and shoving them off a high cliff, there are other practical considerations. This is a tricky matter, because they have your passwords! You should change them … all of them. Even if you are the one trying to handle your own SEO like the dentist who went to dental school to fix their kids’ teeth – don’t trust the SEO. Any person who does not grasp the importance of this information should not have access to your company website.

If you want to get a better understanding of SEO, there are some basic lessons you should know. It doesn’t come without effort, but if you’re serious enough to read this far, you’re probably serious enough to read these valuable SEO lessons and subscribe for more to come.

Marketing your business should never be left to a roll of the dice, or just getting lucky that you landed the right SEO with the right skills, and who is generous enough to give you success on a minuscule budget with halfway mentality. You should take it very seriously if you expect to see results.

Remember, I’m not telling you this to sell you anything. I’m telling you this because I witness too many people with their heads up a dark place and I don’t want my readers to be among them.

You are not stupid. Don’t act like it with your search engine rankings.

Photo Credit:
Fire Breathing by Luc Viatour via Flickr

Podcast: Play in new window | Download

7 Blogless Days Inspired the Question: “Why Do I Blog?”

My optional title was “Why Do We Blog? (or Not): A Question Every Business Should Ask”. I just thought I’d share that upfront.

I believe my considerations about blogging can be applied to many industries, and I’ll even have a little humorous fun along the way. If your eyes are tired, just push the play button for the audio version.

As I recently took a seven day break from blogging, a question that has been rattling through my head is “Why do I blog?” The question is not on my mind because I don’t want to do it, although that happens, too. The question is more a matter of focus and purpose. If I know why I am doing it, the purpose is enhanced, and the message becomes clearer. Just like any other business effort, there should be a good reason for it. Periodically asking the question of why I blog keeps things making sense. Similarly, I think every business should ask this question of why they do, or do not blog.

I decided there would be no better place to put my thoughts about this in writing than right here … in a blog.

Why Would Anybody Do This?

I wouldn’t continue writing this blog if I didn’t have good reasons. I also would not recommend it to any person or company without a good strategic purpose for it. I can cite a lot of good reasons to blog, but wasting hundreds of hours and gallons of coffee are not among them.

It can be really punishing to write a blog. It takes a lot of time … many hours. In the audio version of this article, I share some of what I put into each article, but let’s just say that it requires a lot of effort.

Once any new blog article is sent out into the wild, the real punishment comes calling. It comes in the form of doubts. Even with a good track record, it is still easy to let the common doubts creep in. “Will they like it?” … “Will they comment about it, and let me know what they think?” … “Will they share it with others?” … “Did I just waste all that time?!”

To say the least, if you are not committed to the task of blogging, it is probably a bad idea. Taking up compulsive body piercing or volunteering as a crash test dummy may be a lot easier.

Here Are Some Answers to Why I Blog

As I have expressed, blogging is not simple. In the case of a business blog, if it is ever to become a success for the business, it will not be an easy task. If you don’t believe anything else I say, please trust me that producing a blog is a lot different than producing a successful blog. It takes a lot of creativity, and a lot of work. In nearly every instance, somebody will lose sleep over it!

So, here are some reasons I blog, and they are in no specific order. I hope you will be able to apply these to how and why you have a blog, or otherwise consider how and why you should.

Blogging Keeps Me Sharp

There is never an instance when I write a blog article that does not provide reminders of other articles I have written. When I am reminded of lessons I have learned and shared, the lessons become fresh again. I have found it very convenient to have hundreds of articles in my blog archive, and not just for others. It often becomes very useful reference material. Yes, it is true … we can actually even teach ourselves!

Blogging Improves My Industry

When I write something that becomes useful to others in my industry, it opens communications with my peers, and helps us each to learn. When we each perform better work, it adds just a little more credibility to the value of marketing. As it applies to search engine optimization and social media marketing, there is a lot of confusion. There is a tremendous value in collaboration and information sharing that should not be overlooked.

Giving a boost of thought to my fellow marketing professionals, whether creatively, technologically, mathematically, or otherwise, is good for them, and good for me.

This can be applied to many other industries, if you give it adequate effort.

Blogging Makes Search Rankings Nuclear!

Search engines do not list websites in search results just because they are pretty. It happens because the words on the website logically match what somebody is searching for. The ones at the top of a search result (just below the ads) are there because they are highly relevant to the search, and because there are a lot of links from other websites that vouch for their relevance. There is really no better way to achieve that mix of text content and links from other websites than a blog.

Blogging Shines a Light on Crooks

You may not have crooks in your industry, but I’ll bet there are still good reasons to help people understand what sets you apart from the rest.

Like any industry where there is a lot of confusion and a potential to earn “easy money”, the online marketing industry is filled with crooks. Attorneys and car salespeople should love the Internet marketing industry, because it takes the heat off them. These days, the cruel jokes about sleazy attorneys are about sleazy Internet marketers.

What do you get when somebody throws a grenade into a room full of “SEO gurus”? Viral applause!

All attorneys are not evil. Every company needs an attorney at some point. There are also good car salesmen. Most people would not have a car to drive without one. The same holds true about marketing, but it can be challenging for industry outsiders to find which are good or evil. This is another reason I blog.

I can’t kill all the sleazy ones, (largely because they run like roaches when the lights come on) so I try to help educate people with good information. I write things that shed light on industry issues and teach best practices.

I will not save everybody, but I can help starve a few of the cockroaches, and that makes it a lot more comfortable for me to keep working hard.

Seizing opportunities to help others become more aware of industry issues, and doing so with integrity and usefulness can be an asset to nearly any industry, don’t you think?

Here are some examples of my efforts to help educate people. There are hundreds more like them in my archive, and I put my stamp of approval on every one of them.

Blogging Boosts Credibility

Blogging is an excellent tool for establishing credibility in a given area of business. It shows where you stand on a topic, and it allows others the opportunity for due diligence. I have often expressed that if somebody wants to know if I am credible in my field, they should spend some time on my blog.

When I think of my blog for business development, I look at it a lot differently than some. It will vary in every industry, or at least it should. Because I seek a very unique client, the kind who will implement a marketing strategy (as opposed to just tactics), establishing industry credibility comes long before chasing a sale.

Having a lot of useful information on my blog is a good point of reference for that ideal client to determine whether I know my work. It is also where I establish two very important things. Those are ability and integrity, and I look at these as “I can do it”, and “I will do it”. They each scream credibility.

Whatever the case with your industry, I am confident that blogging can emphasize topical credibility. If not for you, for your competitors.

Blogging and Narcissism: We All Want to Be Awesome!

Blogging is fun. I love how it lets me express my personal brand. Some days it is with my tongue-in-cheek ornery tone, and other days I can be quite inspirational and thought provoking. It just wouldn’t feel the same without having some fun. If you don’t have a sense of humor, stop here! If you take it too seriously, you will probably hate me, and the last thing I need is another stalker.

I have heard people talk about social media being popular because it suits people’s egotistical needs, so I’ll play on that! I suppose it makes some sense, though. After all, who wouldn’t want to be popular, and how could it get any better than having your own blog? So, here is the secret answer about blogging that you really wanted to hear. It’s for the egotism!

Sure, I probably made it sound all great and useful to write a blog, but there is more to it. The real truth is that it provides a gushing river of self-worth. I always really wanted to be cool. Blogging makes me cool, because I get all those people to think about it, talk about it, tweet about it, facebook about it, and share it with their friends from around the world. In spite of all the hard work and torment it can involve, I can’t get enough of it. It’s like crack cocaine.

Maybe it sounds totally nuts, and maybe my mother didn’t hold me enough as a child, but I get a huge rush by being listed at the top of search engines for hundreds of thousands of searches. It’s not just for the money, either. Call me narcissistic if that makes you feel better, but I really love it that squillions of people per month are clicking on my literary works. That should be worth a free shot of tequila at any bar … anywhere!

There are a lot of services out there to tell me how awesome my blog is, and measure me up against others. Oh, I know you want a display, so here is a graph of my blog’s estimated worldwide traffic ranking compared to the top television station in my region. It is our local CBS affiliate, and I spank them like an ugly baby.

They have a whole staff of news, weather, and sports people blogging, and hundreds of thousands of television viewers. They even have a General Manager to tell people about his dog pooping (see image). No kidding! The thing is, they don’t have awesomeness … they don’t have my Murnahanism.

WIBW Channel 13 Jim Ogle Facebook Dog Poop-Talk — WIBW Channel 13 Jim Ogle's Facebook Dog Poop-Talk

Now isn’t that fun?! I’m thinking I should get some free shots out of that, for sure! Who cares whether it is accurate or useful? It strokes my ego, and that’s what I’m after!

Website Grader ripped me off when they graded me at 99. I’m sure there was a mistake! Twitter Grader scores me at 100 … yeah, One Hundred, but I think I can persuade them to create a “101” score just for me!

Another service says I’ve got “Klout”. Check this out … they even call me a “Celebrity”! Sure, I downplay the importance of Klout, but deep down, I’m really shallow. I know I’m awesome, and I think you and all of your buddies should know it, too! So, I blog … a lot!

Yeah, thats right ... a CELEBRITY! Are you that cool? — Yeah, that's right ... a CELEBRITY! Are you that cool?

Better than all that fluffy pseudo-awesomeness … I love to feel that rush of popularity when I see all the reader comments, and people sharing my work on a massive scale. It is proof that I exist!

I joke about it, but the real truth beyond the ornery joking is this: As long as I know my work helps others, I am happy to keep doing it. The fact that people keep sharing my work and help me feel a little pat on the back is great. The good fortune that the numbers add up and it produces a profit justifies the hard work. All of these things together hold a lot of meaning for me.

It means I’m doing it right!

In summary: Even though blogging is only a relatively small part of my work, I consider it highly valuable. How valuable? To answer that, I offer a recent article I wrote titled “Can You Value Each Blog Post at $10,000?“.

I limit how much I blog about blogging, because it is just one piece of an online marketing plan. However, since it is such a valuable asset to a social media campaign, and to search engine rankings, it deserves a reasonable share of the attention. That’s why I have written about good reasons to blog, explained benefits of blogging, shared a lot of information about blogging tools, and even how to integrate Facebook blog comments.

Photo Credits:
Why, Arizona by Ken Lund via Flickr
Why? by Joseph Vasquez via Flickr
Hand grenade training by The U.S. Army via Flickr

Podcast: Play in new window | Download

Lighthouse Candles: A Flicker from Search Engine Obscurity

I know, you may be thinking to yourself, “Lighthouse Candles, Mark, really?” Yes, it is true that I am generally likely to write about something more exciting and manly, and include things like guns, race cars, and motorcycles. That is mostly because I draw things right out of my real life, and my life is manly. Don’t make me prove it!

Not this time, my friend. Today, I am taking “SEO and Social Media Marketing Blog” to a whole new level of lace pink pantie-waist and foo-foo good smelling stuff. Just go with it, because if I have my way, Lighthouse Candles will be researching gunpowder and locker room scented candles by day’s end.

I realize that a lot of small companies are struggling with their marketing. It is very confusing to a lot of people. A common statement I hear is “We just can’t afford marketing.” The trouble with that statement is how stressful and difficult it is to keep paying all of those other expenses without marketing. Marketing is what sells products and services. It becomes a chicken and egg question of which comes first. Without marketing, there is not enough money to afford marketing. Something has to give, because unless a business does afford marketing, they can’t afford marketing. Without marketing, a company is better described as a costly passion than a business.

Lighthouse Candles SEO Marketing Example

Like so many other companies, Lighthouse Candles in Salt Lick, Kentucky has a strong case for marketing their business online. They produce a consumer product, and in order to earn profits, they must sell that product. In very familiar fashion, their market potential is huge, while their market reach is comparatively minuscule. In fact, I was challenged to find them at all.

Lighthouse Candles is representative of many small companies in some respects. So, I am using them as an example to pose some questions about business, and why some companies thrive, and others fail.

If the product is as good as they say, then why is their reach so small? Is it because people don’t like them? Sure, that happens with some companies, but it is more likely that the company is better at what they do than they are at marketing what they do. These people make and sell candles. They have done it for over a decade and a half, so let’s assume they have become pretty good at it. It is their specialty, and they are smart enough people to concentrate on that specialty. They make candles … but they are not a marketing company.

It is easy to wonder why they don’t take more care to market their company better, but I think it is really foreign and scary to many companies. I frequently find the cause of under-marketing to be fear of the unknown, apathy, finances, or a combination of these. It is seldom because they want to keep their revenue and profit low.

It is a big challenge to help companies like Lighthouse Candles to stop being afraid, start caring more about their business, and to grow their finances. When that challenge is overcome, it brings consistency to a company, and levels the ups and downs in business, and that takes knowledge!

Reducing Lighthouse Candles Challenges With Basic Education

It is hard to make good decisions based on bad information, or information that is hard to understand. When it comes to marketing, especially online, there is a lot of confusing information. I think it brings a lot of people to see marketing as risky, rather than to understand it as an investment. So let’s clear that confusion a bit and make some sense of this.

Many companies treat their marketing budget like risk capital, instead of a required operating cost. Marketing should not come from a slush fund, and it is not a luxury item. It is an essential component of business, and it is what makes companies more profitable.

I have to admit that there are levels of understanding of the Internet, and of marketing, that I tend to forget. I have been in my industry for many years, and it is a constant challenge to explain things in ways that both novice and experts will benefit from. If you will give me your time, I will try to deliver on both counts.

A friend told me, only yesterday, that some of my topics are “way over his head”. I really didn’t understand it, at first. I guess I often just assume that people in business know that being more visible, with the right message, to the right people, will increase sales, profits, and make a company more successful. Good marketing accomplishes those things, and the Internet is an extremely good tool.

I am sorry for the instances when I get too deep with my geekish chatter about SEO, customer modeling, propensity marketing, data analytics, and anything else that makes your eyelids heavy. The thing is, I really want to make this easy. I seriously, with every cell in my marketing brain, intend for people to benefit from the tips and advice I write about here on my blog.

Today, I want to break this down and make it easier than ever, while providing a good reminder for the experts. The SEO acronym stands for search engine optimization. There is a lot that goes into those three little letters, but let’s keep this simple.

Being listed at the top of the page when somebody searches the Internet is one big piece of that success. Being listed for something obscure is not good enough. Knowing what the people interested in buying your products or services are inclined to search for is another big part of the job. Then, after they search the Internet, find you, and click over to your website, you must give them something interesting, useful, and trustworthy enough to become your customer. Even when all of that is done, good SEO marketing includes giving them reasons to come back, and to tell their friends about their great experience.

OK, but this is about Lighthouse Candles, right? Yes, that is correct. Lighthouse Candles is a company I will use for my example. The example is intended to get you thinking about their missed potential, and how you would run things if it was your company.

Useful Observations About Lighthouse Candles

I have not spoken with Lighthouse Candles, so I am working with what I know of them from the Internet. I have the same information that any customer or potential business partner finding them online would have, if they looked for it. The first challenge was just finding them. It was seriously not easy, and their website was buried deeply from view.

Note that this is not picking on Lighthouse Candles. It is absolutely not one of my “Suture Express” jobs where I take over 50 percent of the top ten Google search results for their company name. It is more similar to the examples I have made with fearful Smart Slate retailers, apathetic online cigar stores, and lazy car dealers who fell asleep at the wheel and missed huge opportunities.

This is just observation, and it is an example that I find extremely common with companies that buy a website and are left wondering what to do with it. It is what often happens when a company realizes they need a website, but decide that the cheapest website price will be the best option for them. Then, their misinformed question of “How much does seo cost?” leads them to realize that marketing is much less about cost, and is better addressed by how much it pays them. It is called return on investment (or ROI for short), and it is based in mathematics and science, not unicorns and fuzzy bunnies.

How I came across Lighthouse Candles in the first place was when I saw a visitor to my blog that seemed to really pay attention and read what I have to teach about online marketing. Of course, every visit to any website is logged. Since I know what to do with my user data, I will often go through and take a look at people who are looking at me. I learn a lot from their actions, such as how they arrived here, what they do while they are here, how long they are on each page, and much more. I filter through and find users who visit certain pages, with a special interest toward anybody verging on an hour in a given week, and viewing 20 pages. These are the kind of website visitors I just want to reach out and hug. These are the kind of website visitors you should be reaching out to hug, too!

Fortunately, I discover a whole lot of users like this, which feels great, because it means I am doing my job well. Certain visitor actions will catch my attention when I don’t get a call or email. Here was a visitor who caught my eye.

Whenever I see this level of activity, and when specific pages are viewed for given amounts of time, there are a couple of likely conclusions as follows:

a.) Somebody is really trying to learn and implement suggestions I make.
b.) They are finding out what I know about SEO and social media marketing before they contact me to do the job.
c.) They have a rogue SEO next door who has hacked into their wireless network and is reading my blog.

There are just not a lot of other reasonable possibilities. I don’t know which is the case here just yet, but those are each distinct possibilities. So, let’s split a, b, and c into some likely conclusions.

First, I want to applaud Lighthouse Candles for being more proactive in their business and trying to improve their online market. I think it is a grand idea for them to try and reach out to capture a larger market share. There is a reason Yankee Candle has hundreds of thousands of website visitors per month. They sell candles, and although race cars and motorcycles are popular, people apparently really like candles.

So, we must ask the real questions about why Lighthouse Candles is not making a more aggressive play at that Yankee Candle market. Some companies will say they just don’t want to grow, out of principle. We can rule that out, because Lighthouse Candles is researching how to grow. They wouldn’t be on my blog otherwise. We could assume their budget is insufficient, but budgets must begin somewhere. That “somewhere” is what determines how well a company reaches its market growth objectives. That can mean reaching several different market potentials such as the market of investors, the market of retailers and distributors, and the market for potential acquisitions. There is a lot more possibility than just setting a goal of keeping the lights on.

The first reliable market to reach, in order to attract those other potential markets, is the consumer market. After all, who wants those candles in their stores, distribution networks, or investment portfolio, if the consumer doesn’t want them?

I know that it is a scary thing to believe in your own company, and to see things from a clearer view of potential. I have built successful businesses for over 20 years. It will age you faster than nearly anything else. However, success would not be so alluring if everybody could do it. That would cause the whole complex of “survival of the fittest” to come crashing down! Let’s not make it that scary. Instead, I will try to offer my possible answers and solutions to the a, b, and c speculations listed above.

Speculation is guesswork based on limited evidence. When that evidence is enhanced by experience, its feasibility increases. So this is based on calculated guesses, rather than just randomness. Breaking this into simple terms, in my estimation, the answers to those earlier possibilities are as follows:

Speculation About “a” (trying to learn and implement): This often happens when the company either does not have enough funds, or belief in their market potential to hire a professional. You can give them all the facts, case studies, and trustworthy reputation, but their confidence will not waiver. Their hopes to gather enough knowledge from reading blogs and do it themselves is what gives them confidence, because if they fail, it was probably just “fate” anyway.

Possible Solution to “a” In this instance, I would suggest an investor, or a bank loan, or pulling their teeth and selling their gold dental fillings. Just like any field, an experienced and accomplished professional will do a better job 100 percent of the time. No, not 90 percent … don’t even go there.

Example: Suture Express tried to cut their expenses and do things the cheap way. Search Google for them and look at the top ten search results to see how well that went.

Speculation About “b” (seeking the right option): This shows a diligent business person who understands that one of the greatest assets a company can have is the right people to do the jobs they are trained for. Many famously successful businesses have credited their success to discovering the right people, and knowing when to delegate what is not within their area of expertise.

Possible Solution to “b” Try driving a car like in this video. If you crash, it should help to emphasize the importance of training and the difference between a professional and somebody “testing the water”. If that doesn’t work, a frontal lobotomy may be in order, but I am not qualified to give medical advice.

Example: I don’t try to make candles, and I don’t do my kids’ dentistry either. I know when to hire outside professionals, and I am far more successful for it!

Speculation About “c” (rogue SEO): I suppose “c” is a good example of just how badly they need somebody on their side who understands the Internet from every angle.

Possible Solution to “c” Buy a better firewall, use better encryption, and change all passwords to something a little more challenging than “candles123”. Then, spend some more time at that computer to find out how easy it really is to hack a network.

Example: This is what a password looks like … o*D#kV$j2X&c7X

Some Painful Truth About Lighthouse Candles

In the case of Lighthouse Candles, there is such a huge opportunity, but why aren’t they doing things right? Why is their first marketing statement on their website a disclaimer. Yes, seriously, the first word after their company name is “DISCLAIMER”. Is it likely that a professional marketing consultant suggested that, or is it the work of a candle maker? Would Yankee Candle do that?

Why did they hire an inexperienced website developer who does not have good design or programming skill? They hired him for an ecommerce site, no less! I mean, surely he is a nice fella, but my guess is even stronger that he is cheap … very cheap! Not surprisingly, the one outside link to the Lighthouse Candles website I found was an accidental link placed on the privacy page of another company that their web developer built. If you are HTML literate, you will love this:

Why does Open Site Explorer only show three total links to the website? Yes, the total domain-level link count is three! Heck, even my little one man blog about boring marketing stuff shows 115,452 total subdomain-level links. Can you imagine what some great smelling candles could achieve with some effort?

Lighthouse Candles Subdomain-Level Links According to Open Site Explorer

aWebGuy.com Subdomain-Level Links According to Open Site Explorer

In the real world, marketing, and all of those tedious related tasks like feasibility studies, customer modeling, strategy, planning, budgeting, psychographic analysis, making good connections, and all of those other eyelid droppers really do matter. They are what make up the biggest differences between Yankee and Lighthouse.

If you like candles, maybe you’ll like this song, too. Candles by Hey Monday. It is something to listen to while you add your comments.

Photo Credits:
Candle by oneilkwangwanh via Flickr
Candle Smoke by The Ewan via Flickr

Podcast: Play in new window | Download

Are You a Participant in Your Business, or Just a Witness?

I blame the Internet. Attack this all you like, but I blame the Internet and its many over-hyped success stories for allowing people to let down their guard and take a “witness” approach to their marketing. We all know that the Internet is a hugely important tool to businesses, but the lack of understanding how and why the Internet is valuable to a company has led a lot of people to throwing their hands in the air and giving up participation in their marketing. It is a knee-jerk reaction people make because all that information about Internet marketing is beyond the comfortable things they understand.

What makes this worse is that as so many people give up trying to be participants in their marketing efforts they give up on even knowing the right questions to ask or directions to take. It is as if they just throw all their fate to Google and a few other websites, and hope they get the right results.

A Non-Participant Seldom Gets Exceptional Results

I received a message a couple days ago that bothered me. It bothered me enough to write this, but it was a message that I see every day from small business people. I want to share it with you, but first, I want to say that this is a good example of why small businesses remain small.

The real problem is the sentiment and lack of attention, and not the actual message content. The sentiment is that of a business owner not really wanting to be a participant, but rather simply a witness to their business. I see this all the time, in a lot of different forms. Obviously, the most common way I see this is in marketing, because that is my job.

I will share the message I received that inspired this topic. On the surface, this may be easy to question how it shows me a lack of business participation, but I will get to the point of how apathy and lack of involvement are common attributes which often destroy small companies. The message reads as follows:

Please provide me with a quote for search engine optimization of my website xxxxxxxxxxxxxxx.xxx.

Thanks,
xxxx xxxxxx

Maybe you think I read too much into this, but let’s dig a little deeper and consider the implied “hands off” hope of being ranked in search engines … or the hope to sell more goods or services with little or no effort.

The email, which came through a form on another of my websites, did not even include a telephone number or good time to discuss their business objectives (although it is requested in the form). Does this person want three customers per year, or 1,000 customers per month? OK, so they just want a dollar figure. If SEO is a commodity, as many people wish to see it, then why do some people have huge online success and others (most) never see a dollar’s worth of benefit?

You could say that this individual did not understand that SEO (search engine optimization) is much more than just some fancy programming code that is put into a website to magically bring in the business. The page they visited just before clicking on my contact page clearly explained things in human terms, but what confusion did they absorb just before they read what I told them? Maybe they just thought they were buying pink ponies and fairy dust like so many other people in online marketing tried to sell them. Maybe they do not actually believe that search engine optimization also means researching the search terms with the highest possible ROI (return on investment) to rank for, fixing any technical deal-stoppers, creating a strategy, and more than anything, discovering and promoting the reasons anybody would want to do business with the company.

Without a purposeful message and understanding who to reach, how to reach them, and what message to reach them with, the whole effort is lost. I’ll bet this guy didn’t think of that. In fact, I’ll bet he will be suckered out of whatever few dollars he is willing to part with. Yet, he may never consider the cost of his missed opportunities. He will probably totally deny the fact that marketing done well, including proper and accurate mathematic, demographic, and psychographic research, will always provide a positive return on investment. I did not say “sometimes” … I said “always”, and that is a truth that most non-participant business owners fail to grasp. It will often take more money, effort, or time than the impatient non-participant business owner is ready to face, but if they are willing to do it right, it will earn them more money. Tragically, it is also a truth that most SEO fail to grasp. Yes, I said “most SEO”, and if you disagree with that, then you must not have seen how many people with three weeks of marketing experience call themselves a search engine optimizer these days.

How Do I Define a Non-Participant Business?

You may wonder how I define a non-participant business, and I will explain this with an example.

As I looked at the website this individual wants to have optimized, I found that it was created with Microsoft Word. It was a really terrible “do-it-yourself” job with no call to action whatsoever. It has zero known incoming links from other websites, and even the business address was in the form of an image instead of text. It was really a great example website to reflect all the worst possible scenarios for ranking in search engine results, and more than I will get into in this article. It was like one of those awful at-home haircuts you see while standing in line over at Wal Mart. Yes, this person really needs some proper assistance.

What makes this story better is that I took a few minutes, out of sheer curiosity, to make a good estimate on his potential reach and effectiveness in his marketplace. I found that if they were willing to pursue a path for success, they could pave their street with gold.

Will I contact this person with a proper SEO proposal? Absolutely not, and I’ll tell you why. It is a non-participant! Only a non-participant would ever try to develop a website using Microsoft Word and ask somebody to fix it with SEO magic tricks. Only a non-participant would overlook the need for proper marketing instead of believing in the Voodoo which people make SEO sound like. Asking for SEO, while every other available factor in my cursory marketing audit of this company showed horrible results, is not good business sense, and it is not the mindset that makes for a successful outcome in any business plan.

You may recall hearing the term “survival of the fittest”, and I am here to testify that it works exceedingly well in the business world. It works just the way it has for millions of years, except it works even faster when you apply it to Internet marketing.

Simply “SEO-ing” a website to rank highly for search phrases is like spitting on a house fire and telling the insurance adjuster that you tried to save it. Asking the search engine optimization professional to SEO your website in this manner is like calling the fire brigade and directing them to spit on it for you.

SEO is just one tactic in a larger marketing strategy. Until you grasp that concept, you are just spitting.

Please realize for just a moment that money alone will not create success in small business marketing efforts. OK, maybe with huge amounts of money, but not the “get it fast and cheap” amounts of money that most small businesses bring to the table. Success takes participation, and often a lot of it. It means having a direction in your business, being ready to follow that direction, and changing direction as needed.

Why Small Companies Are Small

Small companies are small for a reason. That reason varies a lot between companies, but it is often because of lack of participation and attention to the things which grow a business.

Many small businesses do not have the resources in place to oversee important areas of their business growth. When they lack the needed personnel to manage things like legal, accounting, marketing, research and development, and etcetera, they must improvise. That can create a huge burden, but if it was easy, it probably wouldn’t pay very well.

Putting somebody in charge and delegating your weak points is fine, in fact, it is a great idea. However, when it comes to your marketing, the part of your business where it reaches the customers, you should pay close attention to getting it right. Marketing is what will direct many of the other growth factors in a business. Lacking participation and just being a witness in your marketing can cause a chain reaction that destroys many other areas of a company. Marketing is an integral piece of a company that brings in money for all the other things a company needs.

Try asking a couple of marketing professionals how often they find themselves waiting on clients to complete simple tasks. It is often startling how much a marketing person has to hound clients just to send over the pictures they said they were going to send last week, or the reports they asked for two months ago. Willingness to pay attention and complete simple marketing related tasks is often reflected in the overall success of an organization, and it is what I call being a “participant” rather than a “witness”.

I am not trying to sell you this idea, because you can probably already see it in companies all around you … maybe even your own.

Photo credit to Son of Groucho via Flickr

Podcast: Play in new window | Download

SEO and Conversion: Increasing Website Traffic is Only Part of SEO

I write a lot about SEO (search engine optimization) and social media marketing. You expect that, and I am here to deliver. What I think a lot of people interested in SEO do not want to face is that SEO is a lot less about tricky technology issues, and a lot more about producing brilliant marketing.

The industry of SEO is ever-changing, but at the same time, many things are constant. For the largest part, the same things that mattered ten years ago still matter today. There have been many technical changes, but the technical aspects of SEO are not as individually important as some people may lead you to believe. The technology is really just a lot of little pieces which we fit together to assist the larger cause.

Early in the industry of SEO it became popular to chase information on the latest tricks to stay a step ahead of the search engines. Although there were cases when this became valuable, it seems pretty convenient that it is also used for confusing customers in order to seem more valuable. Many absurd yet popular myths about SEO such as meta tags still persist, even today.

There is value in understanding the technologies involved, but the truth is often less popular than myths. The truth is that search engine optimization and the value it represents is influenced a lot more by human response than by a computer. Giving people something which holds value to them has always been the most important part of SEO. This is the truth, and it is backed up with numbers.
Providing value to customers is not just a principle of good SEO, but marketing as a whole. When you give people something of value, they are more likely to share it with others. On the Internet, they often share it with links. In SEO, those links are like votes telling the search engines who should sit at the top as the “President”.

The Best SEO Trick Ever: Provide Value to Others

If you adhere to this one solid principle of providing value to others, your marketing will take a positive turn. A trick I have learned through two decades in the marketing business is that sometimes you must give until it hurts. Getting everything you want may not always work on the time frame you have set for yourself. I have often discovered that this challenge simply means that you are either not giving enough value, or you should have started sooner, and with better research.

Transforming a business from good to great is not simple. If it was simple, every business would have great results and everybody would win.

It is popular these days to award medals and ribbons to every kid in the race, but let’s face it … that will not translate well in the business world. We do not all get ribbons and medals.

Making the best of any market means knowing which people to reach and knowing what they want. It means knowing the customers’ needs and desires, and knowing the best way to solve them. When you take a close look, SEO starts to sound a lot like marketing, which is exactly what it is, but SEO is often viewed at as a technical trade. What many people are hesitant to understand is that SEO is more about producing great marketing in a very competitive atmosphere and less about geeky magic tricks. It requires an understanding of what people want, the unique ways they interact online versus offline, creating an appropriately compelling message, and being able to properly apply technology and mathematics.

SEO is a lot less about programming code and geek stuff than it is about people and psychology.

SEO Meets the Human Factor

The technologies surrounding SEO can help a lot, and increased website traffic is a great thing. I certainly love watching big numbers. I know that big numbers of website visitors will always impress my clients. They really want to see those new visitor statistics, because that is something they understand. What they have a harder time focusing on is that if those numbers do not inspire the conversion of lookers into buyers, or convert their brief message into a lasting one, most of the value is lost.

With any marketing message, there is a right group and a wrong group to deliver it to. It is easy to assume that if somebody performs a given search, they are the right audience for you. This is not always as simple as it seems, and often leads to spending a lot of time and money learning hard lessons. Taking a stronger approach to researching your market reminds me of something my father often advised, which is to “measure twice and cut once.”

Focusing on delivering the right message and presenting that message to the right people leads to higher conversion rates. The research to affect this result is in the top two most important roles of a search engine optimizer, second to getting out of bed.

Getting the research right is what tells us how to reach the right audience and what they will respond to favorably. It gives us the information we need to convert website visitors from lookers into buyers. Secondarily, it tells us how to bring more website traffic based on what people are searching for. Yes, bringing the people is secondary to knowing what they will want once they get there. Why should this concept be so difficult for smart people to grasp? Perhaps it is because they are blindsided by a lot of technical talk and SEO lies.

Educating a client on the importance of increasing conversion by producing a better message based on proper research may sound like an excuse to overlook the traffic numbers, right? This is not the case. More traffic is relatively simple to achieve, when you are actually providing high value based on good research.

The fascination with big numbers has created a culture of promoting valueless junk on the Internet aimed only at bloated traffic numbers. As the importance of traffic volume over traffic value grew roots early, many businesses overlooked doing the things that actually produce revenue. This misjudgment has lead many companies to underestimate the value of the Internet for their business growth. They may have hired SEO services which produced a huge volume of traffic, but then when it did not convert to revenue for the company, they lost faith. More often, they find that the SEO either did not really understand their role, or did not make a stand against the client’s preconceptions of the SEO being just a tech job. It is easy to see how these things could make a company stop trying.

Improving SEO Conversion Means Great Marketing

What can you do to convert more website traffic from lookers into buyers? This is an old question that every good marketer faces. The best answer is usually in finding the right audience. It is always easier to sell a product or service if you are selling to the right audience.

It is commonly accepted that good search engine optimizers who have done their research will know how to get more links by providing useful and compelling content. This will create a lot of website traffic, but that does not always mean the money train is coming down the track. If they are trying to sell tractor tires to race car drivers, they may gain a lot of website traffic, but they will probably have a hard time selling tires.

Good SEO also know, which I suspect a lot of people do not realize about the business function of SEO, is that they must produce reasons for those website visitors to take action and convert into something valuable to the website owner. This may mean a sale, a sales lead, a subscriber, or whatever it is that provides value and purpose to the effort. The first step is knowing who those visitors are and what will compel them to take action. The common tragedy is to get the traffic and then try to figure out why people are not responding.

Traffic quality is an area where it seems that many SEO (the good ones) would like to concentrate on more, but they get their hands tied by the client. The client often looks to the SEO primarily for the purpose of driving more traffic, but then neglect the value an experienced SEO has as a marketer and not just as a part of a tech field. This can create a case where conversion is viewed as secondary to a primary goal of traffic, which is totally backward and often a fast track to failure.

What do you think?

Photo credit to landofnodstudios via Flickr

Podcast: Play in new window | Download