I could sit here at my computer all day and tease people who are willing to take on small contracts in the field of SEO and social media marketing, or the clients willing to pay them. Many of those clients are broke, and there are a lot of bad people with an SEO and social media flag waving to attract the last of their money.
Giving them a hard time can be very fun, but it is not really all that productive. After all, there is a huge majority of small businesses who seek somebody to help them, but do not have the needed resources for a grand entrance to the online market. There are also some talented marketing minds who like working with small or short-term contracts. I prefer to help bring them together.
I don’t accept those contracts, but not because I am an arrogant jerk who thinks he knows it all. I don’t arbitrarily look down upon those companies, and I don’t automatically look down upon the people serving them. It is just not my market, and I turn away business every day because of this.
If you accept small projects in SEO and social media marketing, I have some free leads for you. I don’t mean just a bunch of shabby sales leads from people hoping to spend an hour of research online to find a free website that will earn them a squillion dollars. I mean real companies hoping to make an entrance to their market.
This does not mean that I am a bad option, or that I am expensive. I return huge profits for my clients, and I am worth many times my rates. It also does not mean that you are bad, or “cheap”. We all have our market space here, and mine is in long-term and well-funded strategic projects. In fact, you can use me as an example to show your potential clients that you are not just trying to rip them off. It really does cost a lot of money and work to create success. Bigger success takes bigger experience, bigger money, and bigger strategy. Those are the projects I accept.
In reality, the upfront cost of an optimal campaign in SEO or social media is prohibitive for the majority of companies. Sure, if they could pony up the money for a well-researched campaign, they could turn over their investment at a much higher velocity. As it is, they will have a higher opportunity cost by cutting corners, but that is often the only option. It is an option that you may be able to deliver.
Even when the cost is not the biggest hurdle, putting money into an online marketing campaign is a damn scary proposition for many companies. Even when and if they can swing the money, they will dip their toe in to check for sharks before they go swimming. It is frequently not the best option, but it is a popular option. Again, it is an option that you may be able to deliver.
Note: Sharks are my friends, and whales are my clients. The other fish are looking for you. You like fish, right?
People probably ask you a lot of questions about this industry. You will sometimes need a third-party resource to help make your point. I am happy to help you ease their tension, and to help them make better decisions. My blog is always here, and there is a lot of useful information in my archive. I don’t even want a finder’s fee to send paying customers your way, or to help you explain the benefits of SEO or social media marketing to your customers. Not at all, because if you have a small budget to work with, the last thing you need is to spiff me with money.
I love spiffs, but I prefer to pay them rather than receive them. Reference my article earlier this year titled “SEO and Social Media Reward: $5,000 for Introduction“. Yes, I really do prefer to pay you a $5,000 finders fee than for you to pay me a hundred. I am a money-spending madman like that. 😉
The Caveat … Yes, The Fine Print
The first thing to do is add your comment here on this article.
Of course, I don’t just want every cockroach in the Twinkies dumpster to hold out their hand for a free crumb. I want to hear from people who actually have a quality value proposition. The big catch is that for each person with their hand out, I will be watching. Yes, I will be looking at you, and judging you. I intend to provide a small degree of vetting. If I like what I find, I may put a spotlight on you in a follow-up article.
Because we are talking about people who looked to me for help, I am not about to mess up my reputation by referring them to somebody who will rip them off. I will watch my server logs to see how much and how long you have read my work. If you have been reading, and if you have subscribed, it is far more likely that we share similar principles. I will also notice if you have been a blog troll or lurker. If you are a non-communicating type of person, start communicating, and stop hiding in the shadows if you want my referral business.
Very Important: I will notice whether you are honest with your comment, and with your communications elsewhere on the Internet.
I welcome you to add your comments to explain your value. Feel free to spam all you like. If you seem spammy to me, I have a delete button for that. I tend to react pretty abruptly to people who annoy me. For example, don’t even think about commenting with your favorite keywords in place of a name. I am looking for people … real people with real names … who want more business.
The upside of my offer is that if you are legitimate, I would like to help my readers with appropriate options, and for us to possibly work together for mutual benefit. I am serious when I say that I want quality people to refer small project business to. If you are good and honorable, we may work together a lot in the future.
I have assembled a phenomenal team for producing massive success, but there never seems to be enough marketing talent to trust with the smaller projects.
I would also ask that in the event that you are ever over your head, that you consult me. You may find that you have enough resource to help that whale of a client after all.
Other Cost-Related Articles
Although it may seem hard to turn away a client only because of their budget, there are minimums I simply don’t work below. For more thought-provoking articles on the cost of SEO and social media marketing, and perhaps help with explaining cost to your clients, I offer the links as follows:
Candles Can Burn Much Brighter
I know, you may be thinking to yourself, “Lighthouse Candles, Mark, really?” Yes, it is true that I am generally likely to write about something more exciting and manly, and include things like guns, race cars, and motorcycles. That is mostly because I draw things right out of my real life, and my life is manly. Don’t make me prove it!
Not this time, my friend. Today, I am taking “SEO and Social Media Marketing Blog” to a whole new level of lace pink pantie-waist and foo-foo good smelling stuff. Just go with it, because if I have my way, Lighthouse Candles will be researching gunpowder and locker room scented candles by day’s end.
I realize that a lot of small companies are struggling with their marketing. It is very confusing to a lot of people. A common statement I hear is “We just can’t afford marketing.” The trouble with that statement is how stressful and difficult it is to keep paying all of those other expenses without marketing. Marketing is what sells products and services. It becomes a chicken and egg question of which comes first. Without marketing, there is not enough money to afford marketing. Something has to give, because unless a business does afford marketing, they can’t afford marketing. Without marketing, a company is better described as a costly passion than a business.
Lighthouse Candles SEO Marketing Example
Like so many other companies, Lighthouse Candles in Salt Lick, Kentucky has a strong case for marketing their business online. They produce a consumer product, and in order to earn profits, they must sell that product. In very familiar fashion, their market potential is huge, while their market reach is comparatively minuscule. In fact, I was challenged to find them at all.
Candles Blow Out Without Marketing
Lighthouse Candles is representative of many small companies in some respects. So, I am using them as an example to pose some questions about business, and why some companies thrive, and others fail.
If the product is as good as they say, then why is their reach so small? Is it because people don’t like them? Sure, that happens with some companies, but it is more likely that the company is better at what they do than they are at marketing what they do. These people make and sell candles. They have done it for over a decade and a half, so let’s assume they have become pretty good at it. It is their specialty, and they are smart enough people to concentrate on that specialty. They make candles … but they are not a marketing company.
It is easy to wonder why they don’t take more care to market their company better, but I think it is really foreign and scary to many companies. I frequently find the cause of under-marketing to be fear of the unknown, apathy, finances, or a combination of these. It is seldom because they want to keep their revenue and profit low.
It is a big challenge to help companies like Lighthouse Candles to stop being afraid, start caring more about their business, and to grow their finances. When that challenge is overcome, it brings consistency to a company, and levels the ups and downs in business, and that takes knowledge!
Reducing Lighthouse Candles Challenges With Basic Education
It is hard to make good decisions based on bad information, or information that is hard to understand. When it comes to marketing, especially online, there is a lot of confusing information. I think it brings a lot of people to see marketing as risky, rather than to understand it as an investment. So let’s clear that confusion a bit and make some sense of this.
Many companies treat their marketing budget like risk capital, instead of a required operating cost. Marketing should not come from a slush fund, and it is not a luxury item. It is an essential component of business, and it is what makes companies more profitable.
I have to admit that there are levels of understanding of the Internet, and of marketing, that I tend to forget. I have been in my industry for many years, and it is a constant challenge to explain things in ways that both novice and experts will benefit from. If you will give me your time, I will try to deliver on both counts.
A friend told me, only yesterday, that some of my topics are “way over his head”. I really didn’t understand it, at first. I guess I often just assume that people in business know that being more visible, with the right message, to the right people, will increase sales, profits, and make a company more successful. Good marketing accomplishes those things, and the Internet is an extremely good tool.
I am sorry for the instances when I get too deep with my geekish chatter about SEO, customer modeling, propensity marketing, data analytics, and anything else that makes your eyelids heavy. The thing is, I really want to make this easy. I seriously, with every cell in my marketing brain, intend for people to benefit from the tips and advice I write about here on my blog.
Today, I want to break this down and make it easier than ever, while providing a good reminder for the experts. The SEO acronym stands for search engine optimization. There is a lot that goes into those three little letters, but let’s keep this simple.
Being listed at the top of the page when somebody searches the Internet is one big piece of that success. Being listed for something obscure is not good enough. Knowing what the people interested in buying your products or services are inclined to search for is another big part of the job. Then, after they search the Internet, find you, and click over to your website, you must give them something interesting, useful, and trustworthy enough to become your customer. Even when all of that is done, good SEO marketing includes giving them reasons to come back, and to tell their friends about their great experience.
OK, but this is about Lighthouse Candles, right? Yes, that is correct. Lighthouse Candles is a company I will use for my example. The example is intended to get you thinking about their missed potential, and how you would run things if it was your company.
Useful Observations About Lighthouse Candles
I have not spoken with Lighthouse Candles, so I am working with what I know of them from the Internet. I have the same information that any customer or potential business partner finding them online would have, if they looked for it. The first challenge was just finding them. It was seriously not easy, and their website was buried deeply from view.
Note that this is not picking on Lighthouse Candles. It is absolutely not one of my “Suture Express” jobs where I take over 50 percent of the top ten Google search results for their company name. It is more similar to the examples I have made with fearful Smart Slate retailers, apathetic online cigar stores, and lazy car dealers who fell asleep at the wheel and missed huge opportunities.
This is just observation, and it is an example that I find extremely common with companies that buy a website and are left wondering what to do with it. It is what often happens when a company realizes they need a website, but decide that the cheapest website price will be the best option for them. Then, their misinformed question of “How much does seo cost?” leads them to realize that marketing is much less about cost, and is better addressed by how much it pays them. It is called return on investment (or ROI for short), and it is based in mathematics and science, not unicorns and fuzzy bunnies.
How I came across Lighthouse Candles in the first place was when I saw a visitor to my blog that seemed to really pay attention and read what I have to teach about online marketing. Of course, every visit to any website is logged. Since I know what to do with my user data, I will often go through and take a look at people who are looking at me. I learn a lot from their actions, such as how they arrived here, what they do while they are here, how long they are on each page, and much more. I filter through and find users who visit certain pages, with a special interest toward anybody verging on an hour in a given week, and viewing 20 pages. These are the kind of website visitors I just want to reach out and hug. These are the kind of website visitors you should be reaching out to hug, too!
Fortunately, I discover a whole lot of users like this, which feels great, because it means I am doing my job well. Certain visitor actions will catch my attention when I don’t get a call or email. Here was a visitor who caught my eye.
Lighthouse Candles Wants to Learn
Whenever I see this level of activity, and when specific pages are viewed for given amounts of time, there are a couple of likely conclusions as follows:
a.) Somebody is really trying to learn and implement suggestions I make. b.) They are finding out what I know about SEO and social media marketing before they contact me to do the job. c.) They have a rogue SEO next door who has hacked into their wireless network and is reading my blog.
There are just not a lot of other reasonable possibilities. I don’t know which is the case here just yet, but those are each distinct possibilities. So, let’s split a, b, and c into some likely conclusions.
First, I want to applaud Lighthouse Candles for being more proactive in their business and trying to improve their online market. I think it is a grand idea for them to try and reach out to capture a larger market share. There is a reason Yankee Candle has hundreds of thousands of website visitors per month. They sell candles, and although race cars and motorcycles are popular, people apparently really like candles.
So, we must ask the real questions about why Lighthouse Candles is not making a more aggressive play at that Yankee Candle market. Some companies will say they just don’t want to grow, out of principle. We can rule that out, because Lighthouse Candles is researching how to grow. They wouldn’t be on my blog otherwise. We could assume their budget is insufficient, but budgets must begin somewhere. That “somewhere” is what determines how well a company reaches its market growth objectives. That can mean reaching several different market potentials such as the market of investors, the market of retailers and distributors, and the market for potential acquisitions. There is a lot more possibility than just setting a goal of keeping the lights on.
The first reliable market to reach, in order to attract those other potential markets, is the consumer market. After all, who wants those candles in their stores, distribution networks, or investment portfolio, if the consumer doesn’t want them?
I know that it is a scary thing to believe in your own company, and to see things from a clearer view of potential. I have built successful businesses for over 20 years. It will age you faster than nearly anything else. However, success would not be so alluring if everybody could do it. That would cause the whole complex of “survival of the fittest” to come crashing down! Let’s not make it that scary. Instead, I will try to offer my possible answers and solutions to the a, b, and c speculations listed above.
Speculation is guesswork based on limited evidence. When that evidence is enhanced by experience, its feasibility increases. So this is based on calculated guesses, rather than just randomness. Breaking this into simple terms, in my estimation, the answers to those earlier possibilities are as follows:
Speculation About “a” (trying to learn and implement): This often happens when the company either does not have enough funds, or belief in their market potential to hire a professional. You can give them all the facts, case studies, and trustworthy reputation, but their confidence will not waiver. Their hopes to gather enough knowledge from reading blogs and do it themselves is what gives them confidence, because if they fail, it was probably just “fate” anyway.
Possible Solution to “a” In this instance, I would suggest an investor, or a bank loan, or pulling their teeth and selling their gold dental fillings. Just like any field, an experienced and accomplished professional will do a better job 100 percent of the time. No, not 90 percent … don’t even go there.
Example:Suture Express tried to cut their expenses and do things the cheap way. Search Google for them and look at the top ten search results to see how well that went.
Speculation About “b” (seeking the right option): This shows a diligent business person who understands that one of the greatest assets a company can have is the right people to do the jobs they are trained for. Many famously successful businesses have credited their success to discovering the right people, and knowing when to delegate what is not within their area of expertise.
Possible Solution to “b”Try driving a car like in this video. If you crash, it should help to emphasize the importance of training and the difference between a professional and somebody “testing the water”. If that doesn’t work, a frontal lobotomy may be in order, but I am not qualified to give medical advice.
Example: I don’t try to make candles, and I don’t do my kids’ dentistry either. I know when to hire outside professionals, and I am far more successful for it!
Speculation About “c” (rogue SEO): I suppose “c” is a good example of just how badly they need somebody on their side who understands the Internet from every angle.
Possible Solution to “c” Buy a better firewall, use better encryption, and change all passwords to something a little more challenging than “candles123”. Then, spend some more time at that computer to find out how easy it really is to hack a network.
Example: This is what a password looks like … o*D#kV$j2X&c7X
Some Painful Truth About Lighthouse Candles
In the case of Lighthouse Candles, there is such a huge opportunity, but why aren’t they doing things right? Why is their first marketing statement on their website a disclaimer. Yes, seriously, the first word after their company name is “DISCLAIMER”. Is it likely that a professional marketing consultant suggested that, or is it the work of a candle maker? Would Yankee Candle do that?
Why did they hire an inexperienced website developer who does not have good design or programming skill? They hired him for an ecommerce site, no less! I mean, surely he is a nice fella, but my guess is even stronger that he is cheap … very cheap! Not surprisingly, the one outside link to the Lighthouse Candles website I found was an accidental link placed on the privacy page of another company that their web developer built. If you are HTML literate, you will love this:
Lighthouse Candles Subdomain-Level Links According to Open Site ExploreraWebGuy.com Subdomain-Level Links According to Open Site Explorer
In the real world, marketing, and all of those tedious related tasks like feasibility studies, customer modeling, strategy, planning, budgeting, psychographic analysis, making good connections, and all of those other eyelid droppers really do matter. They are what make up the biggest differences between Yankee and Lighthouse.
If you like candles, maybe you’ll like this song, too. Candles by Hey Monday. It is something to listen to while you add your comments.
Updated 13 June 2011 — This offer is re-opened through 30 June 2011.
I am going to give you an opportunity to pick up $5,000 just for making a simple introduction. This is not a hoax, and I really will put $5,000 in your sweaty palms for introducing me to “the right one”.
Great weather is coming, and I am pretty sure that most people can find a way to spend a surplus of $5,000 this spring. Cruise ships, sandy beaches, mortgage payments, utility bills, and many other amazing delights are right around the corner.
I hope that $5,000 will be worth a few minutes of your time to rack your brain, peel through your list of contacts, and think hard about whether you know this person I am seeking. Mostly, I hope that you will do it because I am a good fit for that acquaintance of yours, and because we deserve to meet each other.
So that you can have a better idea of who you are introducing, I offer you a link for more information about me, but you can come back to that part.
First, I will briefly explain why I am making this offer, what I offer, and who I am looking for. If you just want to skip to the details, click here.
I just reviewed the response to an engagement letter I sent out a couple days ago, and I almost wet myself with laughter and dismay all at once. I send out what seems like a squillion responses to companies that contact me hoping to benefit from my work, but this one was different. It was for a company that was referred to my services by somebody who was referred to my services. Somewhere along the line, it seems that I have picked up a reputation for what I do. This still does not mean that everybody I meet has a brain in their head, a dollar in their bank, or a sincere desire to improve their business.
As I have seen many times before, the recipient of my engagement letter hit me back with something resembling “Duh, wut duh ya mean … ya want us tuh pay fur it?” This was not their exact words, but that was my interpretation. To say the least, I am not very tolerant of cheapskates, or people who talk about action more than actually taking action.
It was after this response that I seriously realized that I had hit the wall at the end of my patience for dealing with this equivalent of The Abominable Snowman on Looney Tunes (video reference). As a husband and father of three, I am all grown up and reasonably mature, but if I must tolerate another of these abominable snowmen who insist I am a rabbit, I will likely use much stronger language than good old Daffy Duck.
Yes, I am a snarky guy, and I prefer to send a good booger from your nose to your computer screen than to make this sound too serious. After all, I am trying to put 5,000 bucks in your pocket, and that should be fun!
In this case, I am going to spell something out in sobering terms. I love the work I do. I help companies to be successful with their online marketing. It is an awesome feeling to see companies succeed. However, I must say this in true Murnahan fashion: “Business is great if not for all the damn customers.” Is that crazy? Perhaps, but it is very true. I am inundated by requests each day to offer my services to build an uncommitted company’s success for a fraction of what my work is worth.
The size of the company doesn’t matter. Building bigger and more profitable companies is my job. Even a small company with a focused desire for business growth can be extremely successful with a good strategy and a decisive marketing approach.
I broke my magic wand a long time ago. So, these days I build companies with other tools like market research, strategy, customer modeling, and well-crafted ideas to help companies look, smell, and feel like sex, bacon, and other things people crave. Yes, you read that correctly. In layman’s terms, my job is to make companies more like sex and bacon. You know what I mean, the things that people like.
That is how companies become popular. It improves their search engine rankings because all of the sudden the whole world wants to link to their website. Understanding their best value proposition and knowing the customers who want their “sex and bacon” improves their social media reach, and response rates. When it all comes together, it makes a lot of other great things happen for a company, including much higher profit.
Seeking a Frog Hair in a Fiberglass Factory
Although I am a very experienced and creative marketing guy, finding the best clients is like searching for a frog hair in a fiberglass factory. I sort through a lot of people rubbing their lamp and hoping for a genie, but a much smaller number of people are ready and able to put a signed check in my hand. They still want their fill of that sexy bacony stuff that comes when I rub a couple brain cells together, but that comes with money.
I have said it many times, and even blogged that “When I go to hell, they will have me selling SEO“. I say that, because I simply do not enjoy the selling process. Sure, you can search Google for How to Sell SEO and find me right up top, but the truth is that I love the work, and not the selling. This is why I am seeking an ongoing project, rather than the short-sighted marketing that many people ask for.
To make this fun for both of us, I am offering you a $5,000 reward to help me find that one special “frog hair in the fiberglass factory”. I want the one who wants the benefits that a great SEO and social media marketing guy can provide.
Claim Your $5,000 Social Media Reward!
The details are easy: If you introduce me to my special someone who is ready to take their marketing to a new level of success with a minimum six month engagement of my SEO and social media marketing services, you get the money.
This could be either contract work, or in-house, working directly for the company. You can introduce me by email, telephone, blog about it, tweet about it, direct them to my resume, or whatever you like. You only have to be the one who brings us together, and the money is yours. I just need to know that you are the actual person who introduced us, so I welcome you to contact me.
When do you get the money? I am sure you were thinking that, right? I will pay the $5,000 reward within ten days of my acceptance of a paid contract, or within 30 days of joining with a company full-time.
This is a limited offer! This is limited to just one … my special one. I don’t take on a lot of clients, and if somebody wants me enough to make me their Marketing Director, that is clearly a one-time offer. I am also limiting it in time, so stop dilly-dallying and claim your five grand!
If you are in a customer-facing job role, you have surely heard the common question of “how much does it cost?” Many of us hear it long before questions of value even come into consideration, and it seems especially common in SEO (search engine optimization).
I consider the “how much does it cost” shopping approach a very worthwhile reason to scream at somebody and demean them. I usually try to hold back that urge, but it is definitely scream-worthy. I have very often answered it by hanging up the phone. That is because I take it as an indication that the person asking will only see a dollar amount and not what it represents.
When it comes to SEO (search engine optimization), “how much does it cost” is absolutely the wrong question to open discussions. I will explain why the cost of SEO is far down the list of things which will matter, and whether you are on the buying side or selling side of SEO, this should be useful to you. I will also explain why the question of how much the SEO will cost is not only a moving target, but also ways to determine an appropriate cost.
First, consider this: The topic struck me when I see how often my wife, Chef and Owner of Mad Eliza’s Cakes and Confections, answers burning questions about the cost of wedding cake. It happens very often that a bride-to-be will ask how much her wedding cake will cost, before even having a good idea of the design or even how many guests it needs to feed. I find a lot of people shop for SEO the same way. From now on, you will know better!
The SEO Cost Should Be Based on the Need
There is no practical way of answering questions of the cost of SEO until the variable of need is addressed. Assessing the need for SEO should be based on client goals and accurate marketing projections. To get to the right number, you must have a good fix on the overall market potential, and how much market share can be reasonably expected at a given level of action.
This is not rocket surgery, but it does require more than just guesswork. A good projection will be based on multiple variables, but a good start is to know how many people are looking for what you offer.
If you are not clear on how many people are looking for you, and what they are looking for, close estimates can be made using tools such as SpyFu, WordTracker, and Google’s keyword tool. These tools can help you find out how many people are searching for what you offer, and provide a glimpse of the overall market potential.
It is possible to overestimate your efforts and do more SEO than you need. I have never seen it happen in real life, but the theory makes sense. If you are spending more money on SEO than the potential for your entire market, there is a point where it would be wasteful. However, the ugly monkey which stares many people in the face is that in the beginning, most SEO efforts will cost more than they return. So, this brings up the point of how far you can see into your future.
Short-Term SEO Cost vs. Increased SEO ROI Later
Let’s look at this with a bit of logic. There is no return on investment (ROI) at the point when you write the first check for SEO. Having short term (30, 60, and 90 day) goals is important for most companies. When more effort is focused on short term SEO goals than long term goals, the expected overall ROI is lowered. There is a balancing point which is important to reach.
If you need to meet short term objectives in order to produce cashflow to achieve longer term goals, the end cost will generally be higher. This is because you are overemphasizing the short term objectives just to pay for the higher return long term goals.
Where SEO Cost Goes Off The Rails
While I was writing this article, I was distracted by the ding of a message coming from the live chat on my contact page. It was from a really nice guy named Eric, and here is how the chat went:
[11:04] Eric: Hi Mark I’m interested in asking you about some of your services if you have a few minutes
[11:04] murnahan: Sure.
[11:05] murnahan: You are welcome to ring me if you prefer. My direct line is *REDACTED DUE TO AGING WEBSITE* or my Skype username is “murnahan”.
[11:05] Eric: I came across your site researching SEO tips and first off, great information. I’m trying to gain an understanding of SEO, and it’s obviously very in-depth. I’m a vey tech savvy person but not really on the “up and up” for SEO. Anyway, I manage a national moving company, and we’re looking to increase our search traffic. What type of services do you offer that you think could help us out?
[11:07] murnahan: There are a lot of answers to that question, but perhaps the best one is this: I can make your company more attractive, somewhere along the lines of sex and bacon.
[11:08] Eric: Hm. I do like both of those things
[11:08] murnahan: When you make your company more attractive, the word spreads, and you get bigger pay checks.
[11:08] murnahan: See what I mean … most people do! LOL
[11:08] Eric: I would actually like to speak with you. can I call now?
[11:09] murnahan: sure … my ears are on.
Well, Eric called me and we spoke for a while. It was a good talk, and I listened to what his company does, and where they hope to go with it. As we talked, I was thinking … I do that a lot. One of my first thoughts was how important it is for a moving company to gain people’s confidence. I have heard a lot of nightmares about how moving companies break stuff, steal stuff, and scam people out of extra money once they have your stuff in their trucks. In fact, I have a friend who is in a lawsuit against his mover right now.
Eric asked me if I had any ideas on how I could help his company. Although this is the exact stuff I am paid to do, I thought I’d at least let him know I was listening and thinking. I discussed a few ideas with Eric about how we could make his moving company a little more sex and bacon-like.
Since his company has complete access to people’s stuff, I suggested that overcoming the potential customers’ fears about movers would be an important step to increasing their business. Of course, this is only one piece of a larger strategy, but a critical one.
I told Eric I thought it would be really neat for them to walk into each job and hang a half dozen IP cameras on the walls and provide customers a website login in case they want to look in on the progress. Then I pointed out that the cost of an 8 gigabyte SD card is under 30 bucks, and it may be cool to hand people a complete video record of their move when he hands them their bill. Not only could this set them apart as a more trustworthy company, it could also be a nice benefit for people to document all of their belongings for insurance purposes. It would provide customers with greater confidence, and give them something valuable, all at once.
OK, so it may cost a few bucks. It could easily have a one-time cost a thousand bucks or more per truck for wireless cameras and a laptop with a built-in Internet connection. That is not bad, considering it is a tiny fraction of the cost of a tractor trailer and other moving equipment. It would take them an extra 10-20 minutes (of a 4-6 hour job) to hang some stick-on hooks to place the cameras, and $30 for an SD card. The technology part would be a breeze, for me. Heck, I did a 6,000 mile live mobile webcast from a race car. This one would be a no-brainer, and the moving guys would only have to know how to turn on a laptop and click a “start” button.
Can you imagine how much that relatively small extra effort could pay them with customer confidence? Can you imagine what would happen if major tech blogs picked up the story of their success in using technology to overcome real-world trust barriers? It could make a nice press release for tech bloggers, television, and more. Can you imagine how that could affect their SEO?
How Much Does SEO Cost Now?
I never worked with a moving company, and this idea sprouted up fresh from a short conversation during a free consultation. It gets even better if Eric pays me for my ideas. Eric didn’t call to ask me about the cost of SEO. He asked the right questions, centered around value and calculated return on investment.
When he asked me about how much SEO would cost, it was more about how much he needs to beg, borrow, and steal to get the results that he wants for his company. He understands that good marketing is what makes companies bigger, and that bad SEO can cost a lot more than good SEO. That is a whole lot different than simply fearing the cost of SEO.
Get the SEO Questions Right
If you know the right questions to ask about SEO, you will have a lot better results. It will help you to avoid being taken advantage of by SEO lies, and to realize why SEO is a lot more than just technical geeky work.
Every search engine optimizer will have a different answer about the cost of SEO services. Some of them will be right, and some of them will be woefully wrong. We each work differently, and each have different skill sets and levels of marketing talent. In my case, I require a sizable investment, and I am not a good match for most companies. I prefer to only work with two to four clients at a time, and my projects come with a three to twelve month commitment. That should pretty well explain why I don’t do SEO for dog walkers.
Something important to consider is that until the other important questions are answered, the matter of cost will always be incorrect. This is simply not a commodity business, and everybody will have different needs and expectations. Throwing around dollar amounts is a waste of time if the purchaser and the provider do not fully understand each other, and the job at hand.
I want to leave you with these thoughts regarding the cost of SEO from my perspective:
Yes, I have a family of five, and each of them like to eat every day.
Yes, I do own a motorcycle that cost more than my first two houses, combined.
Yes, that is a real Picasso hanging in my living room (pictured above).
Yes, it will cost you a lot more than the money in my hand to get my attention.
Yes, my clients always earn more profit from my work than I do!
Yes, I will probably scream at you and hang up the phone if you call me to ask “how much does SEO cost?”
Some search engine optimizers will promise 1,000 links to your website and first page ranking in Google for $300. Isn’t that search engine optimizer a great deal?
Now, please answer me … do you really think that it is the same thing wherever you go?
Here are some related articles I have written regarding the cost of SEO and placing cost above value. I hope you will enjoy them.
You may say that marketing is not worth the time, effort, and monetary investment that others claim. Maybe it really isn’t what separates companies within an industry. It could just be luck which drives a company beyond their competitors’ boundaries and makes them successful in business. Maybe it is an awesome product at amazingly low cost supplied by a company that is willing to work hard while going broke. Yes, perhaps that is the real secret to success, and maybe the moon landing was a hoax, too.
The reasons for apprehension about marketing could be any of a squillion things which you can rationalize in your own mind, or it could simply be that you are scared to bankruptcy by the thought of putting a lot of money and hope into something you have pre-qualified as “doomed to fail”. Now, would you like to know why most marketing is doomed to fail, or would you rather just read another blog, buy another book, listen to another lecture, and follow what every other failed company that ever walked in your shoes did wrong?
I like to imagine that most companies would prefer to learn things without hastening failure, but I have been shocked before. In fact, I am shocked very often by things I learn while interviewing a prospective new client. Something I find most shocking is when smart people think that marketing is a matter of implementation, while strategy and planning go out the window. I hope you will have a little fun with this example I am about to spell out, because I will.
Oh No! Another Suture Hopeful
Sutures are those things that many people refer to as “stitches”. You know, like the kind you get when you bump your head and lose all of your logic.
I received an email message from the delighted VP of a surgical supply manufacturer a few weeks ago. He read and laughed his way to the bank about a story I wrote to exemplify an online marketing failure. He had every reason to love the story, because it was one of my best wrist-slaps of 2010 to a company that, in layman’s terms, “screwed the pooch”. You can say that it was an edgy move, but when this VP’s rival stiffed their marketing guy, they became an interesting study in just how bad a company can be represented online. I don’t go picking on companies indiscriminately, but I do carry a pretty big sword to wield against aggressors. In fact, this example has provided much amusement and joy to a whole lot of people in my industry.
The company who received my defensive wrist-slap was Suture Express. If you wonder why this rival surgical supply VP was delighted by my work, just perform a search on Google for Suture Express and read the first couple pages of results to find out how much love I gave them. They wanted search engine optimization, and they got it. In fact, they got enough search engine ranking that even the rival VP found me using a search for his own company name.
If Google deserves to be a verb to describe searching something online, then Suture Express has perhaps earned their place as a verb to describe companies who sabotage their online marketing hopes.
Anyway, this is not about Suture Express’ lies, or Suture Express CFO, Brian Forsythe. It is about having the guts to pull the trigger, and to understand that marketing is a huge factor in making or breaking a company.
I spoke with the amused surgical supply VP, and he was a joy to meet. He told me that he had a great laugh from my work, and that he could clearly see I know my career well. He also had a job for me to do.
The surgical supply manufacturer VP gave my name to one of his clients who wants to grow his online suture supply company and be more visible to people who buy sutures online. Since I rank right up there when people search for things like “order sutures online”, it seems pretty certain that I can help his client.
I received a call today, from the VP’s eager referral, and I was smacked with a snowball once again. Since I felt that the referral was pretty qualified, I spent some time on the phone with him. I liked him, too. I learned that he has five salaried field reps beating the streets and hitting the surgical centers and doctor’s offices, with some pretty impressive sales results at roughly a 40 percent closing ratio. It starts to sound like this guy has something that can be sold. He has technical studies to back up his products, and he is pretty enthusiastic about reaching the online market with it.
Slam on the brakes! He doesn’t have any goals, any budget, or anything more than a few basic statements to reflect why he even picked up the phone. He wants more people to know about his company, he wants more of them to come to his website, and he wants them to buy his products. It is simple, right? He lays all of his business hopes at the feet of a marketer, as so many people do, but he also wants it cheap. He would love to slide by paying a marketing guy less than he pays a sales rep, even when the rep has no sales. Yet, he wants to enjoy the branding and ongoing collateral that a marketing guy brings. That is pretty brilliant, except that it doesn’t jive. He wants what everybody else does, which is “the most bang for the buck”. Oh yes, but nix the buck part.
What I think he failed to realize, right off the bat, is that he is in a business that will go head to head with Suture Express. He knows the article I wrote explaining how his competitor spent $150,000 on a website and online marketing approach, and then called me to come and fix their mistakes. The article also explained that I turned down a lot of money to delete my story and sweep it under the rug.
With this information in-hand, he sent me the proposal his researcher gave him as the best alternative for their new online shopping cart, which was priced at $2,000. Are you kidding me?! Do people really hope to go to battle against a company who can buy and sell them with a bad day’s revenue, and do it without a real-life budget, or a plan? Worse yet, do they hope to do it with a plan that is comprised of nothing more than soliciting a marketing provider’s “off the cuff” proposal?
There is a lesson in this tale. If you don’t have a grasp on your market potential, don’t have quantifiable and achievable goals, and don’t have a solid and merit-based budget reflecting those goals, you need to pay somebody to do that research for you. Successful marketing does not come from shooting into the dark without a strategy. It is not the action of implementing ill-prepared tactics that a marketer suggests. Success requires research that experienced marketers are prepared to offer, but if you don’t have any of the basic groundwork, we get paid for that, too.
If you think that asking for a marketing proposal is how you will get the best research, think again. I can whip out a boilerplate marketing proposal that will keep you reading for hours, but it is not going to be anything more than a big number on a page if you are trying to get somewhere with your carriage pulling your horse.
I find that too many people think of marketing as simply an implementation of generic processes. If that is how you look at marketing, you may want to look again. You can search the Internet to buy sutures online, order sutures online, and an extensive list of other fancy search keywords like suture company, suture supply company, suture companies. You will find me very easily that way, and I don’t sell a single suture. To do that, it would take more than just a listing at the top of search engines and a lot of people talking about it.
Now, I ask you, does it look like I am writing a marketing proposal tonight? Oh, I guess you could call it that, but my proposal is this “Get serious, or go broke!”
