seo answers Archives - Page 2 of 5 by Mark Murnahan

“How Much Does SEO Cost?” is The Wrong Question

If you are in a customer-facing job role, you have surely heard the common question of “how much does it cost?” Many of us hear it long before questions of value even come into consideration, and it seems especially common in SEO (search engine optimization).

I consider the “how much does it cost” shopping approach a very worthwhile reason to scream at somebody and demean them. I usually try to hold back that urge, but it is definitely scream-worthy. I have very often answered it by hanging up the phone. That is because I take it as an indication that the person asking will only see a dollar amount and not what it represents.

When it comes to SEO (search engine optimization), “how much does it cost” is absolutely the wrong question to open discussions. I will explain why the cost of SEO is far down the list of things which will matter, and whether you are on the buying side or selling side of SEO, this should be useful to you. I will also explain why the question of how much the SEO will cost is not only a moving target, but also ways to determine an appropriate cost.

First, consider this: The topic struck me when I see how often my wife, Chef and Owner of Mad Eliza’s Cakes and Confections, answers burning questions about the cost of wedding cake. It happens very often that a bride-to-be will ask how much her wedding cake will cost, before even having a good idea of the design or even how many guests it needs to feed. I find a lot of people shop for SEO the same way. From now on, you will know better!

The SEO Cost Should Be Based on the Need

There is no practical way of answering questions of the cost of SEO until the variable of need is addressed. Assessing the need for SEO should be based on client goals and accurate marketing projections. To get to the right number, you must have a good fix on the overall market potential, and how much market share can be reasonably expected at a given level of action.

This is not rocket surgery, but it does require more than just guesswork. A good projection will be based on multiple variables, but a good start is to know how many people are looking for what you offer.

If you are not clear on how many people are looking for you, and what they are looking for, close estimates can be made using tools such as SpyFu, WordTracker, and Google’s keyword tool. These tools can help you find out how many people are searching for what you offer, and provide a glimpse of the overall market potential.

More useful information on this topic is available in the article titled “Improve SEO Return on Investment (ROI) With Simple Math“.

The Point of Diminishing SEO Returns

It is possible to overestimate your efforts and do more SEO than you need. I have never seen it happen in real life, but the theory makes sense. If you are spending more money on SEO than the potential for your entire market, there is a point where it would be wasteful. However, the ugly monkey which stares many people in the face is that in the beginning, most SEO efforts will cost more than they return. So, this brings up the point of how far you can see into your future.

Short-Term SEO Cost vs. Increased SEO ROI Later

Let’s look at this with a bit of logic. There is no return on investment (ROI) at the point when you write the first check for SEO. Having short term (30, 60, and 90 day) goals is important for most companies. When more effort is focused on short term SEO goals than long term goals, the expected overall ROI is lowered. There is a balancing point which is important to reach.

If you need to meet short term objectives in order to produce cashflow to achieve longer term goals, the end cost will generally be higher. This is because you are overemphasizing the short term objectives just to pay for the higher return long term goals.

Where SEO Cost Goes Off The Rails

While I was writing this article, I was distracted by the ding of a message coming from the live chat on my contact page. It was from a really nice guy named Eric, and here is how the chat went:

[11:04] Eric: Hi Mark I’m interested in asking you about some of your services if you have a few minutes

[11:04] murnahan: Sure.

[11:05] murnahan: You are welcome to ring me if you prefer. My direct line is *REDACTED DUE TO AGING WEBSITE* or my Skype username is “murnahan”.

[11:05] Eric: I came across your site researching SEO tips and first off, great information. I’m trying to gain an understanding of SEO, and it’s obviously very in-depth. I’m a vey tech savvy person but not really on the “up and up” for SEO. Anyway, I manage a national moving company, and we’re looking to increase our search traffic. What type of services do you offer that you think could help us out?

[11:07] murnahan: There are a lot of answers to that question, but perhaps the best one is this: I can make your company more attractive, somewhere along the lines of sex and bacon.

[11:08] Eric: Hm. I do like both of those things

[11:08] murnahan: When you make your company more attractive, the word spreads, and you get bigger pay checks.

[11:08] murnahan: See what I mean … most people do! LOL

[11:08] Eric: I would actually like to speak with you. can I call now?

[11:09] murnahan: sure … my ears are on.

Well, Eric called me and we spoke for a while. It was a good talk, and I listened to what his company does, and where they hope to go with it. As we talked, I was thinking … I do that a lot. One of my first thoughts was how important it is for a moving company to gain people’s confidence. I have heard a lot of nightmares about how moving companies break stuff, steal stuff, and scam people out of extra money once they have your stuff in their trucks. In fact, I have a friend who is in a lawsuit against his mover right now.

Eric asked me if I had any ideas on how I could help his company. Although this is the exact stuff I am paid to do, I thought I’d at least let him know I was listening and thinking. I discussed a few ideas with Eric about how we could make his moving company a little more sex and bacon-like.

Since his company has complete access to people’s stuff, I suggested that overcoming the potential customers’ fears about movers would be an important step to increasing their business. Of course, this is only one piece of a larger strategy, but a critical one.

I told Eric I thought it would be really neat for them to walk into each job and hang a half dozen IP cameras on the walls and provide customers a website login in case they want to look in on the progress. Then I pointed out that the cost of an 8 gigabyte SD card is under 30 bucks, and it may be cool to hand people a complete video record of their move when he hands them their bill. Not only could this set them apart as a more trustworthy company, it could also be a nice benefit for people to document all of their belongings for insurance purposes. It would provide customers with greater confidence, and give them something valuable, all at once.

OK, so it may cost a few bucks. It could easily have a one-time cost a thousand bucks or more per truck for wireless cameras and a laptop with a built-in Internet connection. That is not bad, considering it is a tiny fraction of the cost of a tractor trailer and other moving equipment. It would take them an extra 10-20 minutes (of a 4-6 hour job) to hang some stick-on hooks to place the cameras, and $30 for an SD card. The technology part would be a breeze, for me. Heck, I did a 6,000 mile live mobile webcast from a race car. This one would be a no-brainer, and the moving guys would only have to know how to turn on a laptop and click a “start” button.

Can you imagine how much that relatively small extra effort could pay them with customer confidence? Can you imagine what would happen if major tech blogs picked up the story of their success in using technology to overcome real-world trust barriers? It could make a nice press release for tech bloggers, television, and more. Can you imagine how that could affect their SEO?

How Much Does SEO Cost Now?

I never worked with a moving company, and this idea sprouted up fresh from a short conversation during a free consultation. It gets even better if Eric pays me for my ideas. Eric didn’t call to ask me about the cost of SEO. He asked the right questions, centered around value and calculated return on investment.

When he asked me about how much SEO would cost, it was more about how much he needs to beg, borrow, and steal to get the results that he wants for his company. He understands that good marketing is what makes companies bigger, and that bad SEO can cost a lot more than good SEO. That is a whole lot different than simply fearing the cost of SEO.

Get the SEO Questions Right

If you know the right questions to ask about SEO, you will have a lot better results. It will help you to avoid being taken advantage of by SEO lies, and to realize why SEO is a lot more than just technical geeky work.

I have always said that coffee and cigarettes are the best SEO and social media marketing tools. If that sounds crazy, please be sure to see this video explaining why I know it is true.

My Answers About “How Much Does SEO Cost”

Every search engine optimizer will have a different answer about the cost of SEO services. Some of them will be right, and some of them will be woefully wrong. We each work differently, and each have different skill sets and levels of marketing talent. In my case, I require a sizable investment, and I am not a good match for most companies. I prefer to only work with two to four clients at a time, and my projects come with a three to twelve month commitment. That should pretty well explain why I don’t do SEO for dog walkers.

Something important to consider is that until the other important questions are answered, the matter of cost will always be incorrect. This is simply not a commodity business, and everybody will have different needs and expectations. Throwing around dollar amounts is a waste of time if the purchaser and the provider do not fully understand each other, and the job at hand.

I want to leave you with these thoughts regarding the cost of SEO from my perspective:

Yes, I have a family of five, and each of them like to eat every day.
Yes, I do own a motorcycle that cost more than my first two houses, combined.
Yes, that is a real Picasso hanging in my living room (pictured above).
Yes, it will cost you a lot more than the money in my hand to get my attention.
Yes, my clients always earn more profit from my work than I do!
Yes, I will probably scream at you and hang up the phone if you call me to ask “how much does SEO cost?”

Some search engine optimizers will promise 1,000 links to your website and first page ranking in Google for $300. Isn’t that search engine optimizer a great deal?

Now, please answer me … do you really think that it is the same thing wherever you go?

Here are some related articles I have written regarding the cost of SEO and placing cost above value. I hope you will enjoy them.

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Google PageRank Changes and Fools Still Listen

Remembering Farrah Fawcett and Google PageRank

Google PageRank? Seriously, just get out your checkbook right now and write me a blank check. Don’t worry, I will go ahead and fill in the dollar amount. You just be sure to sign it.

I was thrown back into yesteryear by a blog article I read at Search Engine Journal that discussed Google PageRank. No, it was not something from deep in the bowels of their 2003 archives, but rather a real life demonstration of sad linkbait published only yesterday. I don’t need a pissing match with these guys, but it was sad to see a long-dead topic like PageRank being exhumed for public consumption.

It reminded me about who I write for, and why. I write for you, and I try to make useful facts and good ideas spring to life with a touch of entertainment value. Once in a while I will throw in my Murnahan Cheez Whiz style to keep you on your toes and make you say “what?!”

My objectives include reducing the abundance of blatant SEO lies and myths that search engine optimizers promote. Sure, I may not be able to fix the whole world, but I can do my part to blow the “bullshit whistle” on bad SEO information.

Since I want you to subscribe to my blog and come back, I try to overlook topics that will be genuinely useless and guide you wrong. You know, topics to scare you into putting crap in your brain like Google PageRank changes.

The article I am talking about brought acid to the top of my throat and reminded me just how easy it could be to scam people out of a blank check. It touched on just how “unknown” this SEO business I am in really is, and it made me feel like one hell of a nice guy for telling things straight.

I will go ahead and link to the article, so I guess their “linkbait” idea worked. The article is titled “New PageRank Formula May Change Your SEO Priorities.” Below is my comment, in which I replied to my friend and fellow long-time SEO who also criticized the article, Jim Rudnick of Canuck SEO:

OMG, are people seriously still writing about PageRank? Maybe we can throw some meta tags into the conversation. While we are at it, I want to break out my old Farrah Fawcett poster and leave my mom a “surprise” under the bed, too.

Agreed, very old news. It is funny to me that somebody recently mentioned the PageRank of my blog and my first thought was as nostalgic as my Atari 2600.

I have not even looked at the “Green Fairy” of PageRank in half a decade. If you are doing the things you should be doing, people will love your stuff enough to link to it. If it is relevant content for a given search, on a reasonably decent website, and other people crave it, the site will rank well. Isn’t that a whole lot easier than waiting for Google to give you a number?

The remembrance of Google PageRank brought to mind the different qualities of search engine optimizers that I enjoy just enough to squash them to pieces and bury them in a shallow grave.

It is easy to understand how people could get confused about SEO. It is an industry that begs for naivety, ignorance, greed, and dishonesty. Sadly, these things are in great abundance among website owners and want-to-be SEO providers, alike.

Lay Down Your Google PageRank Gun and Listen!

Don’t shoot the messenger, but if you are looking at measurements like Google PageRank as an indicator of progress, your efforts are a hot mess. Save yourself some grief. A far better answer is to create something useful, creative, interesting, and relevant to people. These are the things which compel people like crack cocaine. These are the things which cause people to reference you and link to your website content. These are the things which make a difference, and not some misunderstood 1-10 measure that Google itself tells you to ignore.

I do not even understand why there is still a Google PageRank measurement, because Google has made it damn clear for many years that the most important thing is to give people what they want. If you concern yourself a fraction as much about what you are delivering to people as you concern yourself with Google, you will very likely rank a whole lot better. Plus, your PageRank will go up, too!

Note: I am not one of those people who only preach the gospel of “Content is King” and that writing a bunch of stuff on a blog will make something rank well. There are a lot of things which go into good SEO. Google PageRank is not in my list of SEO lessons, and I don’t think it was anywhere in my SEO blog archive, either … until now.

OK, doubters, now that you have heard me out, go ahead and fire your PageRank guns and tell me how wrong I am in the comments section below.

Image via Wikipedia

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Are There Any Dumb SEO Questions?

I want to introduce you to Michael Colemire, a Kentucky artist, and newly initiated asker of dumb SEO questions.

I talk to a lot of people about SEO and social media marketing. It is my job, so that makes perfect sense. I answer a lot of questions, debunk a lot of myths, and develop a lot of ideas. I brainstorm with industry know-it-alls, and I brainstorm with people who know little or nothing about these topics, but want to grow their business.

Something I found interesting while I recently visited on the phone with my friend and long-time reader of my blog was that he was afraid of asking dumb questions. His name is Michael Colemire, and he is a very talented sculptor and wood carver. He is not a marketing guy, but he has some great works of art to market, so he wants to learn.

Michael said that the reason he often hesitates to comment on my blog is that he didn’t want to bother me with dumb questions. Also, being such a nice guy, he did not want to feel like he was taking advantage of me. After I picked my jaw back up and thought for a moment, I realized that he had expressed a pretty common and legitimate sentiment. I want to shatter any misconceptions about this.

You see, I have a pretty tricky task of writing a blog about SEO and social media marketing. These are topics which reach people from every different skill level and many different schools of thought about best practices. I try to produce something useful that will cover many skill levels, and that is the trickiest thing.

Why I Want Your Dumb SEO Questions

Reader’s comments are very important to me, because they help me to understand what people already know, or want to know more about. Comments (including “dumb” questions) help to keep me sharp with an appropriate answer, and they give other readers opportunities to look at things from other angles, and cultivate their thoughts.

Let’s take a break for an Internet truth:

A sad truth of the Internet is that it is very easy for people to be selfish. A lot of people will not do something for other people “just because”. It is common that if people think it may benefit you, more than it does them, they will just pass on by. They won’t comment, they won’t retweet it, and they won’t share it on Facebook … unless there is more in it for them than for you.

Something I shared with Michael, and I’ll tell you, is that those “dumb questions” also provide other benefits to me, such as better ranking and recognition in lists that measure a blog’s value to readers. No, it doesn’t pay me money, but it does bring me a bit closer, and it is like a big warm hug and a pat on the butt. I think that every writer needs a pat on the butt and an “attaboy” now and then.

I guess you could say that your comments and dumb SEO questions directly benefit me in a lot of ways, but what about how they benefit you?

Afraid of a Dumb SEO Question or Comment? Think Again!

I know that a lot of people will totally overlook this, but when you add your comment to my blog, it will probably benefit you even more than it does me. This is because when you add your comment, you can add a link to your website, which can have a real benefit to your search engine rankings. It also comes with networking benefits as I described in a recent article titled “Why Disqus May Be The Best Social Network of 2011“,

Do you know what a link from a high-traffic and well ranked blog can do to help your search engine rankings? Well, I’ll just say that it is why I delete a constant flow of spam comments from people who want no more than a link from this blog. Yes, I kill the useless spammy comments, but the legitimate stuff stays here.

Your sincere questions and useful answers deserve to be rewarded, and that reward comes in the form of the number one highest valued SEO treasure there is … a link to your website. Not to mention a great opportunity to network with other readers who may decide you are pretty cool.

One more thing: If you are a super great person like Michael Colemire, I may even credit an article to you.

Thanks for the dumb questions and for taking advantage of me, sculptor and artist Michael Colemire.

What SEO Questions are Dumb?

There are a lot of things which I may think are obvious, but then, this is the work I do every day to earn a living and feed my family. These things are supposed to be obvious to me, after about 15 years in the industry. Let me assure you that they were not always so obvious. I have worked hard and spent a lot of time to develop a solid understanding of my job. Practice makes a world of difference.

I can’t carve or sculpt like Michael Colemire, and I probably never will. If I asked him how to carve a piece of wood into an intricate design, my questions may sound really basic to him, but only because I don’t know the answers.

I guess my point here is that the dumbest questions about SEO are simply the ones you neglect to ask. I would love to say that there are no dumb questions, but I am not ready to commit to that, just yet. I have heard some pretty damn dumb stuff over the years. Most of the questions about the work I do, and the things I write about are just kind of like the questions I would ask Michael. Not dumb at all, just inexperienced.

On the topic of SEO questions, I have listed some of the most common SEO questions, created lists of things people should know about SEO, and have a pretty lengthy blog archive. I welcome you to read these, but in any case, I hope that you will never hesitate to add your comment or question about an article I write. After all, answering questions a primary goal of this blog.

So, what are your dumb SEO questions? Bring it on!

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Is Twitter Good for SEO?: Is Ice Cream Good for Hemorrhoids?

I suspect that you want to know, “is Twitter good for SEO?” Either that, or your bum is feeling pretty sore, and you are willing to try anything. I am happy to help with the Twitter part, and I am sorry about your rump. Try pistachio, but don’t blame me if it doesn’t work.

I am surprised that more people have not discussed the topic of Twitter and SEO to provide their opinion-based answers. I think that a lot of people are afraid to touch on this, for fear of giving an unpopular answer, or being wrong. Well, leave it to me to tell you this: “Yes, Twitter helps SEO!”

Twitter can help with SEO efforts, directly, as well as indirectly when Twitter users share the information in places such as blogs, social bookmarking sites, and elsewhere. If somebody tells you otherwise, you are listening to the wrong SEO advice.

I read an article on the widely respected SEOmoz.org blog today that addressed the SEO value of Twitter. It reminded me how much I sometimes forget the importance of bringing things down to a very simple level. I guess I just forget that not everybody has done this “Internet thing” to earn food for the past decade and a half. I try to keep things pretty simple, but I know I can wing one over readers’ heads some days. I try to provide useful marketing and SEO tips, but if I ever forget to make them simple, I apologize. This one should be nice and easy.

I thought that the value of Twitter for SEO was pretty obvious to most users, a long time ago. Sometimes, when I see what other people are saying, I recognize that details like this can slip by some people. Here is a quote from the recent article on SEOmoz titled “The Social Media Marketer’s SEO Checklist“:

“So for a long time, most SEOs blew off links from social sites like Twitter and Facebook since they didn’t have much direct SEO value because the links are almost always nofollowed [learn more about nofollow]. Now that we know that Google and Bing use Twitter and Facebook to influence regular search results, it’s time to start thinking about how the person in charge of Social Media can start to think like an SEO as well.”

The article had some good points, but it really did take me back to grammar school. Quoting the article, “Now that we know” … what? Holy hemorrhoid! I guess I assumed that we knew this kind of thing years ago. Links from my old Yahoo chat groups in 1998 helped my SEO, but is that revolutionary, too? It was kind of funny to me how much it resembled something I said in early 2009 when I wrote the book “Twitter for Business: Twitter for Friends“. Here is a statement I made in the book, and I stand by it today:

“Many search engine optimizers (SEO) will overlook the value of Twitter for improving search engine penetration. If they miss this part, they are making a big mistake. A reason many SEO will dismiss this value is that Twitter uses the “nofollow” attribute in outbound links. Make no mistake; Twitter can greatly enhance your visibility in search engine results.”

Heck, maybe the Internet is coming up to speed, or maybe I am just one of those people who are as strange as a pickled duck fart and foresee things in some uncanny way. I don’t know … maybe it is a combination.

Do More Tweets Help SEO?

This should be obvious, but the impact of more people tweeting your website content may be even higher than you imagined. Whenever somebody tweets your linked content, it creates links to your website. The quality and quantity of inks to a website are the most important factors that search engines use to gauge the importance of a website. Also, the links Twitter produces are not necessarily only on Twitter. There are a lot of services which aggregate Twitter’ed content, as well as many widgets and other syndication through RSS in which it may appear on other websites.

It will be far more important for other people to tweet your content than just tweeting your link a squillion times. Don’t bother with that, because it is not going to make you a ton of new friends. A few times is fine, but let’s not go out of the way to garner death threats, and insults about your mother.

Do More Twitter Followers Help SEO?

I am the last person who would wish to promote a “Twitter follower-frenzy”, so I almost hate to say this. Many indicators will suggest that more followers on Twitter can improve the SEO value of a tweet. Yes, a high follower count does correlate to higher SEO value, but I believe it correlates even better with the number of Twitter lists a person is on and other measurements.

I know that a lot of people want to become popular on Twitter, but before you implement some off the cuff plan, be sure to read the article titled “How To Become Popular on Twitter Without Actually Being Useful“. If you do the things that many moronic marketers suggest, people will wish a bad case of herpes on you and throw you on a flaming bed of nails before they will care to listen to you … or buy your stuff.

The important factor is being useful and giving people what they want. Here you go … try thinking a little bit more like this video.

There is not much that I dislike more than a bunch of bad marketers out there with nothing useful to say. I think that millions of Twitter users would agree with me on this. Don’t take this as any suggestion that you go and try to gather as many Twitter followers as you can. Instead, I recommend, as I always have, that you be useful. As with anything SEO-related, being useful and providing compelling information is what matters the most. If you can do that, many of the other factors seem to magically fall into place. I am pretty sure it can also help hemorrhoids, even better than ice cream.

Twitter Changed, But it is Still Useful for SEO

Although I still really like Twitter, it changed a lot over time. Twitter had a huge growth spurt, and as the new users poured in, much of the real value of the service dwindled. It is still good for SEO, but what so many people do not grasp is that if you expect people to tweet and retweet what you have to share, it had better be pretty damn awesome to be heard over the excess noise.

How much did Twitter change? I could write another book about this, but I would rather stick needles in my eyes. I will just offer this: I wrote about Twitter retweets on February 29th, 2009. It was titled “Twitter: The Tweet About Retweet” and it received many hundreds of retweets. Tweetmeme says 420, but that data is old, and it was actually many more. In another case, I wrote a really short and basic article (approximately 250 words) about Twitter username selection on April 8th of 2009. It also received a ton of retweets and 158 reader comments. Back in the earlier days, I would measure between 500-1,500 clicks on darn near any link I tweeted, within minutes. Now, a hundredth of that would buzz my radar.

Maybe I just became less “brilliant” with the things people love to share, but I am pretty sure that is not the case. Many Twitter users just don’t see it when they are trying to follow a squillion other people, with hopes of being followed back.

Today, when I tweet something from my blog, I do not count on Twitter to pass it along. In fact, Twitter directly accounts for under three percent of my website traffic. Moreover, I have measured that the website traffic coming directly from Twitter has a low probability of participating and adding their comments to a topic. I think this is because of Twitter-enhanced attention disorders which were there before Twitter. Twitter just made it even more “old fashioned” to actually read things and pay attention. My study on this is forthcoming, but let’s just start the study with whether you will take the time to finish reading and add your comment.

Since the time of these popular Twitter-related articles, I have written hundreds of very compelling and useful blog articles which far exceeded the relatively minor value of those. I can effectively measure the value of Twitter from a conversational standpoint as much lower than it was. The SEO value of Twitter and the Twitter “retweet” is still there, but if you want to break through the noise, it better be something stunning.

As I said in the article titled “Is Squidoo Good for SEO? Likely More Than You Think!“, I must add a basic disclaimer as follows:

“I do not rely on any single SEO tool too heavily, and I do not recommend that you do that, either. There is not a short list of SEO tools and tricks that will make you famously successful with search engines.”

If you came here about the ice cream, I am sorry about your bum. Perhaps you could try eating it really fast to take your mind off the ‘roids. If you came here about Twitter and SEO, please add your comments on my blog. Just type it in and let’s have a good old fashioned ice cream social.

Photo credit to weelakeo via Flickr

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SEO and Conversion: Increasing Website Traffic is Only Part of SEO

I write a lot about SEO (search engine optimization) and social media marketing. You expect that, and I am here to deliver. What I think a lot of people interested in SEO do not want to face is that SEO is a lot less about tricky technology issues, and a lot more about producing brilliant marketing.

The industry of SEO is ever-changing, but at the same time, many things are constant. For the largest part, the same things that mattered ten years ago still matter today. There have been many technical changes, but the technical aspects of SEO are not as individually important as some people may lead you to believe. The technology is really just a lot of little pieces which we fit together to assist the larger cause.

Early in the industry of SEO it became popular to chase information on the latest tricks to stay a step ahead of the search engines. Although there were cases when this became valuable, it seems pretty convenient that it is also used for confusing customers in order to seem more valuable. Many absurd yet popular myths about SEO such as meta tags still persist, even today.

There is value in understanding the technologies involved, but the truth is often less popular than myths. The truth is that search engine optimization and the value it represents is influenced a lot more by human response than by a computer. Giving people something which holds value to them has always been the most important part of SEO. This is the truth, and it is backed up with numbers.
Providing value to customers is not just a principle of good SEO, but marketing as a whole. When you give people something of value, they are more likely to share it with others. On the Internet, they often share it with links. In SEO, those links are like votes telling the search engines who should sit at the top as the “President”.

The Best SEO Trick Ever: Provide Value to Others

If you adhere to this one solid principle of providing value to others, your marketing will take a positive turn. A trick I have learned through two decades in the marketing business is that sometimes you must give until it hurts. Getting everything you want may not always work on the time frame you have set for yourself. I have often discovered that this challenge simply means that you are either not giving enough value, or you should have started sooner, and with better research.

Transforming a business from good to great is not simple. If it was simple, every business would have great results and everybody would win.

It is popular these days to award medals and ribbons to every kid in the race, but let’s face it … that will not translate well in the business world. We do not all get ribbons and medals.

Making the best of any market means knowing which people to reach and knowing what they want. It means knowing the customers’ needs and desires, and knowing the best way to solve them. When you take a close look, SEO starts to sound a lot like marketing, which is exactly what it is, but SEO is often viewed at as a technical trade. What many people are hesitant to understand is that SEO is more about producing great marketing in a very competitive atmosphere and less about geeky magic tricks. It requires an understanding of what people want, the unique ways they interact online versus offline, creating an appropriately compelling message, and being able to properly apply technology and mathematics.

SEO is a lot less about programming code and geek stuff than it is about people and psychology.

SEO Meets the Human Factor

The technologies surrounding SEO can help a lot, and increased website traffic is a great thing. I certainly love watching big numbers. I know that big numbers of website visitors will always impress my clients. They really want to see those new visitor statistics, because that is something they understand. What they have a harder time focusing on is that if those numbers do not inspire the conversion of lookers into buyers, or convert their brief message into a lasting one, most of the value is lost.

With any marketing message, there is a right group and a wrong group to deliver it to. It is easy to assume that if somebody performs a given search, they are the right audience for you. This is not always as simple as it seems, and often leads to spending a lot of time and money learning hard lessons. Taking a stronger approach to researching your market reminds me of something my father often advised, which is to “measure twice and cut once.”

Focusing on delivering the right message and presenting that message to the right people leads to higher conversion rates. The research to affect this result is in the top two most important roles of a search engine optimizer, second to getting out of bed.

Getting the research right is what tells us how to reach the right audience and what they will respond to favorably. It gives us the information we need to convert website visitors from lookers into buyers. Secondarily, it tells us how to bring more website traffic based on what people are searching for. Yes, bringing the people is secondary to knowing what they will want once they get there. Why should this concept be so difficult for smart people to grasp? Perhaps it is because they are blindsided by a lot of technical talk and SEO lies.

Educating a client on the importance of increasing conversion by producing a better message based on proper research may sound like an excuse to overlook the traffic numbers, right? This is not the case. More traffic is relatively simple to achieve, when you are actually providing high value based on good research.

The fascination with big numbers has created a culture of promoting valueless junk on the Internet aimed only at bloated traffic numbers. As the importance of traffic volume over traffic value grew roots early, many businesses overlooked doing the things that actually produce revenue. This misjudgment has lead many companies to underestimate the value of the Internet for their business growth. They may have hired SEO services which produced a huge volume of traffic, but then when it did not convert to revenue for the company, they lost faith. More often, they find that the SEO either did not really understand their role, or did not make a stand against the client’s preconceptions of the SEO being just a tech job. It is easy to see how these things could make a company stop trying.

Improving SEO Conversion Means Great Marketing

What can you do to convert more website traffic from lookers into buyers? This is an old question that every good marketer faces. The best answer is usually in finding the right audience. It is always easier to sell a product or service if you are selling to the right audience.

It is commonly accepted that good search engine optimizers who have done their research will know how to get more links by providing useful and compelling content. This will create a lot of website traffic, but that does not always mean the money train is coming down the track. If they are trying to sell tractor tires to race car drivers, they may gain a lot of website traffic, but they will probably have a hard time selling tires.

Good SEO also know, which I suspect a lot of people do not realize about the business function of SEO, is that they must produce reasons for those website visitors to take action and convert into something valuable to the website owner. This may mean a sale, a sales lead, a subscriber, or whatever it is that provides value and purpose to the effort. The first step is knowing who those visitors are and what will compel them to take action. The common tragedy is to get the traffic and then try to figure out why people are not responding.

Traffic quality is an area where it seems that many SEO (the good ones) would like to concentrate on more, but they get their hands tied by the client. The client often looks to the SEO primarily for the purpose of driving more traffic, but then neglect the value an experienced SEO has as a marketer and not just as a part of a tech field. This can create a case where conversion is viewed as secondary to a primary goal of traffic, which is totally backward and often a fast track to failure.

What do you think?

Photo credit to landofnodstudios via Flickr

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