I believe there is an unrealistic fear that challenges many people in my line of work, and I am bold enough to address it even if others are not. I also seek your input, so please don’t be shy.
There are certain elements within the fields of SEO and social media marketing which cause many misunderstandings and hardships for reputable people with good means, and good intent. People have chosen many names for the people representing those bad elements, but one stands out more prominently than others. For now, I’ll call it “the D word”, and it is something that wise people must be cautious of being tagged with.
It seems that the bad elements in social media and SEO have caused some quality people to become unreasonably afraid to properly promote their goods or services. It affects many other industries, and it seems to have created an overall hypersensitivity which causes many people to only hint about how they actually keep their business running, rather than be upfront about it. This is often an unreasonable fear, but definitely worth some consideration. I’ll explain this with a story.
Not so long ago, I tried my best to be less self-conscious about what others might say, and become more promotional of my own services. Yes, more promotional, rather than less. It felt kind of awkward, because that is the opposite of what I often suggest to others. This is because over-promoting your own value is often looked down upon, regardless how worthwhile it is. Being less promotional and more promotable by focusing on others often leads them to do the promoting for you. The trick is in having a good balance. After all, even if you are astonishingly good at something, if you rely solely on others to do your promoting, you will often be let down.
Finding a Promotional Balance in Social Media
What I am describing can really go either way, and finding just the right balance between self-promotion and being promoted by others is a tricky matter. You see, there is this awkward little piece of our psychology that makes us far less likely to promote something that benefits somebody else more than it benefits us. This often holds true, even if we actually think something is worth promoting. It is a bit cynical, but it is a common reaction of people, and it is hard to change that.
An ideal marketing balance lies somewhere between remaining highly “promotable” by others while still effectively promoting things which actually sustain our business needs. To meet this challenge, it is often considered best to keep our efforts more useful to others than to ourselves, and I believe that’s an excellent goal. It makes us more creative and helps us to be more fun and entertaining. It can also have a really big downside.
In my case of seeking that balance, it is not about a lack of confidence. I know that what I do for others benefits them more than it benefits me. I work hard to be useful to others, and I have a solid record of helping companies to become very successful by implementing effective marketing strategies. I am extremely good at getting websites ranked in the top of search engine results, and I know how to make something very marketable … except my own services.
So why is it that I find it so challenging to create a balance? In simple terms, I don’t want to be one of “those people” who are unfairly chastised for trading money for the things in my brain. You know, because people often think things like experience and knowledge should be free. For more on that mentality, I seriously suggest reading “Strategic Marketing Failure: Are You Giving it Up Too Easy?”
Why the Social Media Promotional Balance Occurred to Me
My moment of introspection came differently to me. It was not because anybody called me “the D word”. It came after several friends told me that my own self-marketing didn’t have enough “bite”. Really, they told me I needed to be more upfront by saying “Hey, look at me! I accept money from companies to make them more successful in their marketing … and I have a hell of a track record of success!” They said I needed to be more clear that the things I write about are the things I get paid to do, and that i don’t cost companies money … I make them money.
That should be simple, and I can support that with facts.
My argument was that I didn’t want to be one of those “douchebags” (the “d word”) so many people were talking about. I didn’t want to be berated for that horribly ugly term, “self-promotion”.
I am very critical of the way some people promote themselves in my line of work, because I can see through the hype. I despise the dishonesty and sleaziness of many people’s marketing approach in my industry, and I refuse to do it. I have always been extremely opposed to taking the “if you can’t beat ’em, join ’em” approach, even to the point of under-hyping myself to less than half the level of my own credibility and experience. If I boasted with truth half as much as others in my field boast with lies, I could knock a bunch of them right off the totem pole … but risk being a “douchebag” by doing it.
I even felt really awkward the first time I placed ads on my blog, because “douchebags” do that. I was even more concerned when I added that awesome popup reminder to subscribe to my blog … but now I’m really glad I did it. I described the considerably tiny amount of friction I got from it in my earlier article titled “Social Media Goals and Complications of Winning“, but it has been an overall success.
The Cynics Are Not Buying your Lunch!
I have said it before, but it is worth reiterating … The cynics are not buying your lunch!
It is easy to forget that many people are cynical and insulting without good reasons. I realize some people will not immediately recognize that I actually teach people good and sensible no-hype ideas about their marketing. Most people who look a little closer change their mind once they get to know me, and my work. Unfortunately, that initial concern of a “douchebag” moniker held me back, and still does to some degree. The good news is that I’m getting over the concern and finding it easier to say “Hey, look at me! I accept money from companies to make them more successful in their marketing … and I have a hell of a track record of success!” I am also finding it a lot easier to say “I would like to talk with you about improving your marketing.”
I’ll tell you why it got easier … because it is all true, and it is how I earn a living. Just because some few outspoken people do not like it does not change the fact that I am still providing more value for free than many people do for pay.
I was reminded of all this today as I went through a list of new people following me on Twitter. I found myself making fast judgments about them. It all got me to wondering how I might look, on the surface, and before people get to know me. It made me wonder how many people suffer on one side or the other of this balancing act. It appeared to me that more of them were afflicted on the opposite side of the self-promotion equation.
I think it is an important thing to be aware of in either instance, and I hope I have encouraged you to step back and try to imagine how others see you. Maybe you are a little too “douchebag”, and maybe you are not quite enough “douchebag”. If you are like me and not making it clear enough about the action you want people to take, you may need some more “bite”, too. It is worth some consideration.
This sort of insecurity has begun to fade for me, and it is because I took another look at just how successful I have helped others to become in their businesses. Yes, in the end, I came to understand that I really am damn good at what I do. If you hate me for it, maybe you just hate me for being a “douchebag”. As long as it is totally unfounded, I’m OK with that.
I’d like to know what you think. Have you encountered this, too?
I have been in the business of SEO (search engine optimization) for over a decade, and it has provided me a very handsome living in that time. I fell in love with the SEO field with the excitement of having nearly anything I ever really wanted listed at the top of search engines reach the top, and remain there. I still do that, today … every day.
In the time I have been in the SEO industry, I have accumulated so many stories of winning that it is no wonder it feels like a bad drug habit, and I am addicted. Through the 2000’s, SEO was the basis of my means to sell millions of dollars in Internet access and web hosting services to over 2000 Internet access providers and web hosts. I rocked that market and earned squillions as the CEO of a wholesale Internet services company. SEO was really fun, indeed!
Adding to all the fun and games, I have enjoyed things like a relatively small client crediting me for increasing their new home sales by over $82 million in the first year they were my client. That is like an intravenous drug to me, and hearing how many jobs it created for that somewhat small organization means that I have done something meaningful.
I have a lot of stories like these, which keep me going and keep me seeking that next “drug” high.
When SEO Became the Worst Job
I have really had a blast performing my work for clients over the years, and I still love performing the work. However, it was a lot more fun back before every con artist jumped in and said they could do the same thing for pennies, and then cheat customers out of their money. Liars and cheats have made a mockery of the SEO industry, and given people reasons to doubt the truth.
Of course, a good SEO can see right through the lies, but many business customers cannot tell the difference between good SEO and bad SEO. Although I have tried to warn many people, lies about SEO have lead a lot of people by the nose (and the wallet).
I have often said that business is great, if not for all of these damn customers.
For much of my career in search engine optimization, I have worked as the man behind the curtain, as a sub-contractor for other firms. That is largely because I have often felt, and said that “business is great if not for all of these damn customers.” What I mean by that phrase is that in a field where I am quite deeply engrossed and knowledgeable, it can be very challenging to bring SEO down to a level that people will relate to and understand. I am simply not a good person to ask if it is helpful to be listed in the top of search listings when somebody searches for something in your industry. I am a really bad guy to ask whether marketing is a commodity and if everybody can do it just the same.
I have written my thoughts of dealing with prospective clients who do not understand, nor wish to understand, what it takes to develop really effective SEO and social media marketing. I believe I said it well in an article titled “When I Go to Hell, They Will Have Me Selling SEO“.
SEO is Like a Drug Habit, and I May Relapse
Although I may have a relapse from time to time, I have finally decided to set a course to end my services for hire by mid-2011, in order to focus on other endeavors. As I have indicated, SEO is like an addiction to me, so I know that if I do not actually say it in public, right here on my blog, I will probably never quit it.
The fact remains that the field of performing SEO for clients has lost much of the joy. I am tired of having people return to me for cleaning up the messes of another SEO after they decided to go with the cheap guy with a pocket full of fairy dust. More than that, I am tired of defending the truth while realizing that the truth is not what people really want.
For the past couple years, I have sought to gain retail clients to work with directly. I decided to take on a small group of clients who understand what it really means to build success. The ignorance (don’t know), apathy (don’t care to know), and dishonesty (will lie about it) that I have witnessed in the last couple years have caused me to lose much faith in the SEO industry and in the popular business mindset of the day.
Unfortunately, I find that far too many business people are not interested in creating real success when they can settle for just getting by. As a web guy who really does care about delivering results for a client, I have decided that the ignorance, apathy, and dishonesty of the SEO industry, and much of the SEO shopping public are not worthwhile to me.
I am tired of explaining the difference between doing something, and doing something well. Being able to prove results and giving factual proven data, but then having people too indifferent or scared to take the best actions for their own benefit drags me down and quite honestly makes me very sad. I see the actions of the large number of businesses who reach out to me as a microcosm of what is wrong with our business world and our economy today.
There are still a lot of myths to bust and lessons to teach, so I intend to continue blogging on topics of the SEO and social media marketing industry, for now. Besides, I still plan to perform search engine optimization.
Maybe once I officially do not take clients, people will have more trust when I say that the majority of what you hear about SEO and social media marketing is bullshit. It actually does require work, and it actually does require marketing talent to build success.
Your comments and/or well wishes are welcome here. If you can relate to this, I would love to hear your stories! If you would rather throw tomatoes at me, that is just fine as well.
Many companies will face the question of whether to outsource SEO (search engine optimization) or to hire in-house SEO professionals to improve, manage, and monitor search engine optimization and other Internet marketing efforts. Of course, some companies will overlook the need for search engine optimization, branding, and online reputation management altogether, but don’t worry about them. They will not likely steal away any of your market share, so whichever of these options works best for your company, it is better than overlooking the question.
I have witnessed many arguments on each side of this topic, but most do not give fair and unbiased consideration to each viewpoint. I intend for this to be useful to companies seeking to hire SEO services, freelance and agency search engine optimizers, and in-house SEO who may not be getting what they are worth. My goal is to remain as objective as possible and to discuss something of a potential trend in the online marketing industry.
First Consideration: Who Needs SEO, and How Much?
I want to address one very important consideration right upfront, and that is the question of “who needs search engine optimization?” I do not want to carry on with this part too long, because it should be obvious, and otherwise you would probably not be reading this. There is scarcely a company in existence that will not benefit from proper search engine optimization and Internet marketing. The benefits are measurable, and the factual data proves the importance. A challenging part of the question is in how the SEO efforts you put forth will most greatly increase the bottom line of your company. You would probably not pay a sales representative more money than they return for the company, and SEO is not so different in this respect. You should expect more profit.
In an unbiased fashion, I want to make it really clear that success mostly depends on the skill level implemented and dedication to the campaign. Even very small companies can benefit from either a full-time in-house SEO (search engine optimizer) or outsourced SEO if it is a skilled effort with the company’s interests at task. Believe me or don’t, but the real numbers bear it out that a well executed long-term online marketing campaign has the potential to make nearly any size or type of company very successful. The list of case studies and stories of success is longer than you will ever be able to read, because the list grows each day. I have witnessed it in my own corporation, and we turned a tiny company into a phenomenal multi-million dollar industry success. Proper online marketing should not be viewed as wasted cost, but rather as an investment. It is a very important investment which should not be taken lightly, because the list of failures grows even faster than the list of successes.
Why This SEO View is Unbiased
I have a sincere cause to pose questions about outsourcing SEO vs. hiring in-house SEO and base it on minimal bias. First, I will explain why my comparison is unbiased, and I hope you can see that it is provided for maximum value and not serving the agenda of one side over the other.
I have been a company president and/or CEO for a long time (over 20 years), and not just a CEO. For over a decade, I have been the CEO of a successful Internet company which offers SEO services. I look at this from the perspective of a corporate executive who seeks SEO talent, and also as somebody who has regularly been approached by “headhunters” seeking to bring me into their in-house staff. I was approached recently, and it was enticing enough to really make me consider the two sides of this topic and try to weigh them carefully.
I want to address the topic of hiring internal SEO versus outsourcing freelance or agency SEO consultants in a way that is as cost-aware and benefit-aware as I can determine from my viewpoint. I would also appreciate any input you may provide on the topic, because although I may wish to know everything, I still need people to help me prove it.
I will focus on eight segments plus a summary, and address the company needs and the employee or outsourced search engine optimizer (SEO) independently because I want to make a purposeful case for each. This format should help me to make these high-level pros and cons of each option as unbiased as possible. I will not touch on every point, because this could get very long, but I will address some of the top advantages and disadvantages. My arguments for and against outsourced SEO or in-house SEO will be categorized as follows:
Outsource SEO: Advantage to Company
Outsource SEO: Disadvantage to Company
In-House SEO: Advantage to Company
In-House SEO: Disadvantage to Company
Outsource SEO: Advantage to SEO
Outsource SEO: Disadvantage to SEO
In-House SEO: Advantage to SEO
In-House SEO: Disadvantage to SEO
Summary
So let’s begin to look at this from the standpoint of a company who wants to be more visible in the Internet marketplace, with a more effective message, increased profits … and to do this with the highest effectiveness and the least amount of failure.
Outsource SEO: Advantage to Company
The most advantageous aspect of outsourcing SEO is not what most people may think. It is not a way to save money, because let’s face it, the outsourced SEO has to eat just as much as an in-house SEO. The good ones eat much better. In fact, the expense to outsource comparable results is generally significantly higher than in-house SEO. I see what in-house SEO people are paid by many companies and I wonder how they can do it for more than a couple months without seeking a different field. Then I remember that the lower pay scale usually equates to experience, regardless of the level of talent. Fair or not, that is often the way it is. The underpaid SEO with significant talent should always be seeking more opportunity, because they deserve it. You cannot expect them to earn success for a company without enjoying some success of their own. It just doesn’t work that way.
The greater advantage of outsourcing is that companies can pull from a greater talent base of people who are more highly specialized in the field of marketing and SEO. They are often people who were previously in-house SEO and developed enough talent to fire their boss and go freelance or with an agency. With greater specialization, experience, and overall industry skill, it should be no surprise that the cost is higher (although it actually is a surprise to some). More skill equals more cost … just like it should be. When hunting success, it is best to seek success where it lives. If the SEO has a success record, they are not likely to put themselves in the pool of eligible employees to work for small earnings and punch a time clock. The real benefit here is in the selection, and being able to purchase talent that a company cannot otherwise afford. They may even be able to afford it, but they lack the means to justify SEO to other decision makers.
Another advantage to companies by outsourcing is the typically obvious concerns surrounding human resources issues (payroll, benefits, liability, and etcetera). However, it is quite clear from everything I have read and witnessed that those considerations, especially where they relate to a scale of cost for talent still leave the company with a higher expenditure for outsourcing SEO … but also a higher return on their investment.
Outsource SEO: Disadvantage to Company
Aside from the common disadvantage of budgetary concerns and how very hard it is to free up necessary marketing capital, the company has less perceived control. Much is perception rather than reality, but there is some basis to this. For a marketing director or business owner with a need for immediate action and accountability, an in-house SEO is an easier neck to strangle when something is urgent or if goals are falling short. Most outsourced SEO, if vetted properly and found to be reputable, will care very much to serve their clients. However, they also have their own company interests to address. In instances where resources are pooled and the top-level resources are shifted to another project or otherwise short-handed, a client may not have the level of immediate recourse they like, as they may have with an employee. This often comes down to the level of client you have placed yourself as, and if another client is more profitable and needs urgent attention, it should be no surprise how business decisions are made.
In-House SEO: Advantage to Company
I have not been an employee in decades. I have always been the employer, so I can see the advantages of outsourcing SEO from the company standpoint. A commonly perceived advantage to the company focuses on greater control over the SEO and their marketing message.
This is generally more a myth than reality, but many companies will see an employment contract as more enforceable than an independent contractor agreement. The greater control is not in the enforceability but rather the requirements. If somebody is your employee, you can require them to be in a specific place at a specific time. This can make it easier for some companies to feel relatively secure that their SEO is working a specific amount of hours per day, and help to assure that they are working hard on the company’s projects. To my notion, the most valued benefit of in-house SEO to the company is far more human in nature, and it includes pride in a job done well.
The greatest benefit of in-house SEO to a company will really rely on a much more human aspect of business. If employees are happy with their job and they have a passion for making the company successful, many other obstacles are averted. When they can share in a feeling of pride, their effectiveness is likely to reflect that pride. I saw this most profoundly when I was recently contacted to meet with a company in Chicago. I felt a real connection with the company objectives and I can say for certain that I would accept a much smaller contract with that company than I would accept from other companies which have reached out to me. This is not to say that I would work for any company without dramatically stretching out their SEO budget. What I can say is that the right company could offer me $100,000 lower salary than the wrong one and still capture much more of my interest. I know, some people will think it is crazy that I would take $100,000 less to do something I love and work with people I enjoy. This is far less than the huge number of prospective clients I turn away each year because I would rather choke them than make them successful. Oh yes, SEO with a heart and soul … that must seem silly, right? Having a passion for something always makes a difference in success. Overlooking or doubting this fact is a huge mistake! If you doubt it, read this article: “Where Does Marketing Talent Come From and What is the Cost?”
In-House SEO: Disadvantage to Company
The biggest disadvantage that I can see to a company with in-house SEO is if the well eventually runs dry. Creativity can diminish over time if the in-house SEO does not discover new challenges to meet. This can be assisted with maintaining good relationships and keeping open communication with others in the SEO field, but it is often well-augmented by an outside consultant. For companies unwilling or unprepared to provide their SEO staff with the necessary resources, they can often find a dead-end of sorts. It is mitigated by finding the best SEO for the job, but on limited budgets, companies are frequently required to settle for what they can afford. That can mean having an in-house SEO that is a shallower well, and that well may require a refill from time to time. The tragic disadvantage to many companies is that rather than to bring in additional inspiration, they will assume that their in-house SEO has just run out of value. This is often not the case, but rather that they have just not been granted enough resource. Hiring replacement talent is a tragic end to this scenario, which can set a company back a lot of time and money. I guess the disadvantage here is how to properly discover and provide the degree of trust and artistic freedom which will benefit their SEO staff and the company at the optimal level.
Outsource SEO: Advantage to SEO
This should be no surprise that the biggest gain to the outsourced SEO is financial. Although there are a lot of starving people calling themselves search engine optimizers, the big reward comes in the form of money. Most freelance SEO will have multiple business interests, and have multiple income streams. A good SEO knows how to be more visible with a better marketing message. They do not reserve this only for their clients. I like the way Rand Fishkin of SEOmoz described why good SEO is expensive as relating to the cost of the search engine optimizer’s lost opportunities elsewhere. I have said this before, and it is very true that if I spend more of my time working on clients’ projects, it means less time I am spending on my own.
Outsource SEO: Disadvantage to SEO
I described what I see as the greatest disadvantage of being an outsourced SEO in a recent article, and I think this sums it up pretty well. The article is titled “When I Go to Hell, They Will Have Me Selling SEO” and it discusses the challenges we face from people simply not understanding that there is a huge difference between good and bad SEO. When people see marketing as a commodity, it is hard to help them, even when you have factual data to make a good case.
I see a potential shift in corporate thinking about SEO as the market is flooded by bad SEO. The cream rises to the top, and the best SEO are in even higher demand. Before that happens, a lot of people are hurt by the fringe of the SEO industry bastardizing the market and causing confusion among companies in need of the service. This makes it more acceptable than ever for the higher level SEO to consider leaving the rat race and doing what they love on behalf of an employer. Battling for scraps in a market that people strongly want to believe is a commodity and can be bought cheap is not appealing to me in the least. As that trend continues, search engine optimizers who really do know their work and can achieve results have every reason to be frustrated. Good SEO can compete just fine, but there is a point when it is just not fun to explain something to people only to have them learn it the hard way by hiring a cheap SEO and then come back to repair the mess it caused them.
In-House SEO: Advantage to SEO
I think most good search engine optimizers love their work. That is what makes them good at it. An advantage to the in-house SEO which also benefits the company is that they get to do the job they love and develop a full-scale marketing effort rather than the bits and pieces that many clients will opt for. Instead of working on projects that are shaved down by clients trying to save money, the SEO can do more of the work they know works. It allows for a better focus on both long-term and short-term objectives. Any SEO should love that.
In-House SEO: Disadvantage to SEO
An obvious downside to working in-house is that companies often only budget for low-level SEO positions. Yes, the money is a big disadvantage, but there is one thing perhaps even worse. A battle for many in-house search engine optimizers is that they receive friction from multiple departments. This can happen to the outsourced SEO as well, but the in-house employee is often caught in the middle. SEO involves marketing, information technology, and other departments who often do not see eye-to-eye. Depending on the company’s receptiveness and understood importance of online marketing, it can require extreme patience.
If a company wants the best from their online marketing efforts, they must listen to the SEO and be open to good ideas. When this is not the case, the SEO may have to take on a role which is not just SEO, but also office politician. Such is the life of the underrepresented in-house SEO.
Summary of Outsourced or In-House SEO
In summary, I must say that the worst answer is to look away and ignore the importance of the role of SEO in any company. In many instances, it is most logical and effective to make use of both outsourced and in-house SEO as a united effort.
I believe that as online competition for business increases among hiring companies, the importance of the in-house SEO will cause companies to increase their budgets and bring in higher level SEO talent to achieve their goals. This will provide opportunities for independent SEO, agencies, and employment alike.
For the freelance SEO, I see a continued battle of smaller and “uninitiated” companies viewing SEO as a commodity. This is a common challenge. With more people offering ineffective services it is not likely to fade soon, but it will. Companies who want to remain competitive will see greater value for highly skilled professional SEO in both capacities.
The most pronounced trend I see coming is that high-quality SEO has an ever-increasing demand, including all areas of the field. Filtering out the good and the bad SEO has become more challenging for many companies, but when they find good marketing talent, I expect them to take it more seriously than ever.
When I think about the worst things in the whole world, I have this mental list of things like cruel people, wars, child abuse, murder, and all of that awful stuff. Ranking right up there is selling SEO and Internet marketing services. That is why I say that when I go to hell, they will probably strap me down to a flaming chair in front of a smoldering desk to answer a fire telephone and respond to burning questions about SEO services. Really, I have nightmares about this!
How Selling SEO is Like Hell on Earth
I said that Hell would have me selling SEO, but probably because it is the one thing I despise more than almost any other thing on Earth. I will explain this to you, but first, you must wonder how I can possibly love my job? I love my work as a search engine optimizer, probably more than what you would consider “natural”. If all jobs paid the same, I would have two jobs … SEO and racing cars. There are only a few things I love more than my work as SEO, and those are my family, racing cars, and riding motorcycles. So, it may seem strange that I hate to sell SEO, but I will tell you why.
Most People Only Know Enough About SEO to Be Annoying
It seems common that when people will set out to find good SEO, they have no concept that the best SEO have something more than basic geeky programming skills. I hear things all the time which make me believe that people view SEO and Internet marketing services as commodities. People often think what the SEO does is all about things like properly SEO’d meta tags, page titles, h1 tags and other things that really are a miniscule piece of the overall objective.
The objective is to earn the highest return on investment for the client. Technical issues, high search engine rankings, and even more website traffic will not achieve the objective without the rest of the assets a good SEO brings. These are the things the client often does not care to hear nor understand.
Good SEO (search engine optimizers) also have marketing talent that goes far beyond what the client is prepared to recognize (or pay for). They mostly just have a handful of common SEO questions that somebody who knew nothing of SEO suggested that they ask. Then they are shocked when the search engine optimizer will give an honest answer instead of just what they wanted to hear. It is almost as if the truth offends them, and they will keep shopping until they find somebody willing to tell them the right lie. Good for them. The one who will lie to them will also show them the lowest upfront price. So as long as they just want to live for today and not consider lost profit tomorrow, that will work great for them.
A lot of people come to me each day hoping to optimize their websites for particular search keywords. They usually don’t have a clue which search words will actually bring them results, and they think it is just some basic tasks that an SEO can do to optimize the existing terrible website content they already have that is already not working.
This kind of shopper does not want to hear that their brand image sucks, or that their website marketing reflects a company that cares more about shortcuts than doing something well. They think of only their landing pages, instead of factors like whether those people actually care what they have to say. They don’t look at whether people spend a lot of time on their site, click on the links in their text, and follow their call to action. They think of more in terms of more clicks equating to more money, but remain clueless how the two things actually relate. To tell you the truth about why I consider selling SEO to be hell, it is because this is the norm, and not the exception. This is the way the majority of SEO shoppers see the SEO industry, and it is why most companies fail to reach their online marketing objectives. I have plenty of numbers to back up this statement, and I live in it every day.
Just yesterday, a man asked me for any keywords that I am particularly proud of for ranking well. I guess that should not shock me too much, because a few prized words ranking well on search engines is what a lot of people think will bring success. I told him that I was proud to have each of the hundreds of thousands of search terms people use to find my work, and to narrow it down meant to narrow down my success in this industry. I gave him a few words, but there is not a small list of prized keywords that make up my big nest egg.
Drag Me to SEO Hell
I guess perhaps it is my attitude alone that makes it feel like Hell to explain things that people do not care to really understand. They set out to compare SEO without realizing that there is no apples-to-apples comparison. SEO is an art and a science, and no two minds will produce identical results.
Too many people come to me with a set of questions, but they already have the wrong answers strongly embedded in their head. If you want to ask me questions about how and why SEO and better Internet marketing works, you must first dismiss all of your previous false conceptions.
The fact is that I am probably the worst guy in the world to sell SEO, but I sure as hell can rank for the term.
I just got off the phone with a guy who purportedly spent over a million dollars developing his quasi-e*trade competitor service that will supposedly bring the whole world of finance back into check and fix the struggles of anybody afraid to lose their money in a mutual fund or other stock market failure. Before I get too far, I want to make it very clear that I do not earn my living writing this blog. People find me here, but it is absolutely not how I earn money. I earn money when somebody comes to me to make their business successful and can push their marketing go button. When they come to me to feed me more crap, I feed it right back to them. Sometimes I feel compelled to tell my readers about it. I often do that with a scorching opinion of mediocrity.
The Wizard guy called me a couple days ago after finding me online. Yes, he found me in a search and I was not seeking him. I don’t seek people, and I don’t do fluffy sales pitches and free market research. I am the SEO (search engine optimizer) after all, and my job is for people to find me, but mostly to help people find my clients. I answer questions and I help people to understand what I do, but I would rather choke them than explain the importance of being visible in search engines with a magnificent marketing message … or that I know how to do it. Seriously, if you find me, don’t ask me if I can help people find you. That is clearly grounds for choking. People discover me many times per hour, and some of them think they understand the whole idea of what I provide, but most of them have it all wrong. I mean, sometimes they get it extremely wrong!
I am not here to sell you stuff or to take your money. Do not ask me for a price tag for a subjective interpretation of success, because I will only tell you that if you want “success”, you better bring your lunch money and expect me to hang you up by your ankles to shake the coins from your pockets. You are not going to get success for free. I already have a wife, and she is the only person who can rip my shirt off and get my talent for free. Success does not come with a set price, and it is not defined the same for you as it is for that other person over there. That is why, if you want success, my standard price begins at 438 squillion dollars. Now just how much success do you want to buy?
I am here to improve my clients’ profits by improving their marketing message and its reach. That is what I am paid to do. I do not care who you are or how much you can pay me … or try to impress me with, because you cannot buy my reputation or integrity. Not at all, and I have foregone millions of dollars in the past to prove that money cannot buy my integrity. Don’t even make a bid, because it is not going to happen.
The Wizard Impressed Me … At First
The Wizard guy gave me a great demonstration of his service and I was impressed. In fact, I was impressed enough to ring “The Wizard” on the phone tonight as a follow-up call to our previous conversation. He was beaming with delight at the prospect of my interest in marketing his service, and we shared some great ideas about what his marketing plan should entail.
The Wizard guy has the brilliance to suggest that his service may be best served as a pyramid scheme. Sure, it could go that way (in a bad movie), but I told him that if he made that decision without the foresight of market research that it could kill a lot of other possibilities he had also hoped for, including potential for selling the company. He had mixed ideas on how to market his service, and I told him that what would benefit him the most before his product launch is some solid market research. He liked that, but thought that should be free. He had the impression that properly extensive market research was something we would just provide free of charge and then send him a proposal for the implementation. It is too common for people to think that marketing is just about the implementation and that the research is just pulled out of our undershorts. It is not that way, and good research with solid projections does not come free … for me, you, The Wizard, or anybody else.
In my opinion, this guy expressed no better clue about marketing the product than an arrogant idea of who should buy “The Wizard” and why the whole stock market and mutual fund industry should believe in him and his flashy but convincing Wizard service. He only explained who he was and who he thought he should sell it to. He seemed to know or care little about who it would actually benefit the most, how to reach them, or the proper message they would respond to. Market research to him seemed to mean I would go and gather all of the magic bullets and put them into a canned proposal, and that to pay me meant I would send him a loaded gun to shoot at his target.
There is a whole lot more potential for The Wizard than he seemed to grasp, but it was only after I gave him a big enough dose of my marketing experience in a “reality pill” that he finally said “this is sounding kind of expensive.” What completely failed to sink in was that in order to bring a product to a position of massive market success in an industry already clouded with distrust and crooks is that you cannot do it with a tin cup full of pencils and a pair of dark glasses begging for nickels on a street corner. When you create a self-proclaimed brilliant product and have the audacity to call it “The Wizard” and brand it as some sort of financial savior, you better be ready to market it and prove that you have more than a mythical profit-solving stock market idea. Marketing takes research, and that means more than a kid next door saying “we can put it on Craig’s List.”
The Wizard Mutual Fund Management Tool Wants Contingency SEO
If you ever happen to Google the term “contingency SEO” I am what you get. Yes, numero uno … I am the guy. I love working for pay based on my performance. That is where I make money, and that is all great. I just hate it when people think that it means they have no cost involved and that I trust them just because … well, just because they called me on the telephone to pitch me their line like a squillion other cheapskates. For my candid take on this, take some time and see the video of Wimpy from Popeye here (if you are reading by RSS, see video on the original blog post).
If you want to know how contingency SEO works, read about it. It does not mean free marketing. It means partnering up with your marketing people and working together for more profit. I know that may get confusing for some people, but the reality is that you cannot shit on your best asset and expect the best results. No … that is not how this works. That kind of illusion only happens in fairy tales and movies … like The Wizard of OZ.
Peeking Inside The Wizard’s Mind (My Speculation)
OK, I get it … if I create a market for this unknown service called “The Wizard” and give my gracious SEO talent and market research on contingency, the wizard will gladly pay me on Tuesday, like that jackass Wimpy from the Popeye cartoons who always owed people for last Tuesday’s burger. Sorry, but no dice. When I market something, I bring more than my good looks and a pocket of arcade tokens. I use my industry reputation, and I use a long list of marketing resources and talents which are not free. I put a lot of money and work into the launch of a product which can cost dearly if I start launching marketing plans like “The Wizard” only to piss off all of my business relations when some Wizard guy does not pay the bill and I am on the hook to pay the people I brought in to help market it with me.
The Wizard Stock Market Service Has No Stock
Before I jump into bed with a client for a contingency SEO contract, they had better be ready to put some skin in the game. I mean, if this guy has a million dollars wrapped up in development of a service, how can he seemingly care so little to recoup the cost and bring it to market the right way. How much can you trust the wizard who did not seem to understand that creating a solution is only a tiny part of a business? What kind of financial wizard is that?
Do you want to do business, or do you want to feed bullshit to somebody choking on a mouth full of bullshit?
Success and earning trust from consumers should require that you can do what you say you can do. You have to be a business person and that means more than having a great idea. You must have money … yes … m-o-n-e-y, because although it may look easy, what I do requires people … full-time people with kids to feed and bills to pay. Without money, it is hard to promote some scheme that deals with people’s finances and retirement futures. I am not about to become another Bernie Madoff jerk by promoting some plan to solve the world’s mutual fund and stock market troubles. No … not for free, and not if I view you as a bad businessman or somebody summing me up as a sucker.
I may be an asshole, but I am not an asshole that you can scam, or pay enough to scam others.
Do Not Act Like The Wizard
If you have a product to bring to market, do not act like The Wizard. Are you seriously so delusional that you think product development is where an idea will make money? No … the money comes after you bring it to market, and sometimes not even then.
If you come to find a need for serious marketing and you reach out to a serious marketing person … I mean one with some marketing talent, don’t come to us with an attitude that we are here to sell you something. If the marketer is good, and if it is any search engine optimizer with a little experience, he or she hears from people like you all day, every day. We get sick of it, and it forces our gag reflex into overdrive. Then we end up waving a bullshit flag all over you and may turn you into the next Suture Express. Go Google to see what happens with companies like Suture Express when they irritate the SEO by not paying. Don’t take my word for it … go and ask Google!
If you want the best marketing, it is better to treat it as if you are going to the bank seeking a loan. You want what we have to offer (money), that means you need to give us a reason to approve you. This is especially true if you are seeking contingency / performance-based SEO. I am not your momma, and I have no obligation to feed you. Let’s get that straight right now. I have three words for cheapskates wanting a free lunch and those are “rub a lamp”.
If you think I make my money here … writing this blog, you really got it all wrong. I make money when non-bullshitters reach up under their sack and bring something to the table that I can market for them. Hitting me up for a bunch of free ideas and then insulting me is a good way to get said sack on an Internet chopping block.
So there is my rant. Do you want to do business, or do you want to feed bullshit to somebody choking on a mouth full of bullshit?
That is my opinion. Take it or leave it, but don’t act like you didn’t see it.
