search engine optimization Archives by Mark Murnahan

Fire Your SEO: Here is Why and How

Do you think you need a search engine optimizer? Let’s get serious. Your company is not a hobby, and you’re not working to build it only because the work is fun. Companies – smart companies – want to receive profit from their investment of hard work and money. Profit is what companies use to pay the bills.

It would be unwise to throw away your profit on SEO services just because you hope it may work out – someday. Don’t pretend to be shocked if I tell you that’s exactly what a lot of people are doing every day. I see it all the time that companies test the water and shakily hand over their credit card to the next SEO that gave them a good pitch. Other companies have all the skill they need for success, but they fail to use it.

I will give you some good pointers on how to select a good SEO, the basic components of their role, and even why you may (or may not) be able to handle much of it without their help.

Before I continue, I want to note that I do not sell SEO services (but I’m still in recovery). I am just here to share what I know from a lot of well-earned experience. Unless you are ready to pay me a huge salary plus a significant benefits package, don’t worry – I’m not looking at your checkbook.

SEO be damned, I’m going to tell you the truth you may not want to hear. It may sting, but it also may save you a lot of time, money, and frustration. I’m not just out to knock search engine optimizers, either. There are a lot of very talented SEO out there who just don’t want to talk to you because you’re trying to compare apples to airliners. As I tell you this, be mindful that it’s your business on the line, so if you’re getting this wrong, your company is the one that suffers.

SEO is a Double-Edged Sword

Don’t get me wrong about the value of good SEO. If you’ve got a good SEO, by all means, hang on to them. They are probably making you a lot of money. The problem is that statistically, most SEO are not very good at the job. Good ones are few and far between. It takes a lot of knowledge and experience to be really good at SEO. The best ones are also very well connected, and you don’t buy that for a few thousand bucks.

A truly qualified search engine optimizer can make an amazing difference in your business, but search engine optimization is a sword that cuts both ways.

Let’s make no mistakes about this: A legitimate attempt to reach your online audience can multiply your business, but an uncommitted and ill-considered effort can send it the other way … fast, and in more ways than you may realize. Rather than paying an inexperienced SEO who is still learning, you may do better to handle it yourself. It is true that a bad SEO can cost you a lot more than you pay them. Seriously – if you doubt me even a little bit, read about “Google Panda, Google Bowling, and How Bad SEO Can Kill Your Business“. If you’re trying to get by the cheap way, it’s like hunting for the cheapest root canal … it’s likely to hurt.

Do You Really Need Your SEO?

What makes you believe that you need a search engine optimizer? Think about that really hard. If you don’t have the right answer, based on the right strategy, it may be time to fire your SEO.

If your answer is that you have a legitimate business case for it, like most companies do, that’s great. Examine the business need carefully, choose your provider wisely, and make a strong commitment. Be sure that they understand your goals, and that they can provide a realistic forecast based on their work.

You should be prepared to pay them for that forecast, too. Otherwise, you are likely to make some huge strategic marketing errors. If you’ve chosen wisely, it will be worth every dollar you spend for their market research. If you get a good one, don’t expect to get their research for free. I’ll tell you why if you read that link I just gave you.

You should understand that even the best search engine optimizer will fail to bring you optimal results if you “kneecap” them with short budgets, “not enough time”, or other excuses. One of the worst things you can do is to make excuses because you are just too afraid to implement things they recommend based on their solid research. That frankly just pisses them off.

The mathematical confusion of SEO destroys a lot of companies’ efforts. They struggle to grasp that a twenty percent effort will not yield one fourth of the same result as an eighty percent effort.

Understanding the math of SEO, and how it pertains to your specific business needs will matter more than you likely realize. I’m not kidding, and I’m not making this up. I’ll explain more about the math of SEO return on investment in a moment.

On the other hand, if your answer to why you need SEO services is that you’re trying it out because you are hopeful it will eventually have an impact, I have a suggestion: Fire your SEO immediately! Don’t pay them another dollar until you have a better answer. Hope alone does not create profit, and it can lead you down a really bad path. If you’re just “testing the water”, take your money and use it elsewhere in your business. There are sharks in that water!

Reaching a usefully measurable result with search engine optimization does not happen from “testing the water”. There is a bell curve (a gaussian function) at work, and it does not work in favor of minimized efforts.

In case you never heard of The Pareto Principle – a widely used economic principle – it is worth the effort to understand it and apply it to your marketing.

Why to Fire Your SEO: Three Things You Should Know

SEO creates a lot of mixed reactions. If you ask a room full of business people about their experiences with SEO, you are likely to hear everything from extreme delight to extreme dismay. These few points are important to know if you want to avoid the dismay.

SEO is Not High Tech! I know that search engine optimization may sound very tricky and technical – and it is in some ways – but the technology aspects of SEO are only a small part of the “magic” a search engine optimizer actually does. I suggest reading “Search Engine Optimization is Not a Technology Job!” If you wonder if it is just one person’s opinion, be sure to read the comments to see what other professionals had to say.

If your SEO has ever led you to believe that their work is largely a matter of technical things, or that you don’t have the time or intelligence to understand what you are paying them for – Fire Them! No, wait … don’t fire them … incinerate them, because they are like zombies, and you don’t want them coming back to try and eat more of your brains again later.

Good SEO Are Smart Cookies! You should understand that you don’t just pay an SEO for what they do – you pay them for what they know, and for what they research on your behalf. If you want the best SEO results, you will need to hire some very talented and creative people.

Here’s the kicker: If they are smart enough to help you, they are also smart enough to help themselves. You should read further to understand “Why Good SEO Don’t Seek Your Business“. If you get a good one who loves your company as much as you do, get up off your wallet and book them before the competition does.

Otherwise, if you ever question their industry brilliance for a moment – Fire Them! Of course, I can’t condone criminal behavior, but you may want to keep a wooden stake handy. They are “un-dead”, so if you see their blood-sucking fangs – stake ’em!

$5000 is Not Half of $10,000! Maybe you think I just made a mathematical error, but I did not. I want to make a point about the vast difference between measuring efforts versus measuring results.

I already discussed the importance of having the right people handling your SEO versus the wrong ones. So, let’s assume you have the right ones – you are confident of it, and you are confident about your business goals. Let’s climb that bell curve that’s killing your success.

You can scale this to any level you like, but if you think that half of the effort will yield half of the result, you’ll waste money. The bell curve I mentioned has a nasty way of killing company hopes for profit.

Look at the bell curve of your industry’s marketing, and notice where the numbers make a sharp increase. Many companies will go right up to the curve and quit as soon as it gets too scary, but then slide back down because it was not measurable enough. A wise SEO knows that a business should push far enough up the bell curve to get the best results, but short of the point of diminishing returns.

If your SEO tries to take you to the shallow end of the bell curve because they are afraid to tell you what it will really take to make an optimal impact, then they are not doing their job properly. Many SEO dread trying to explain the vast difference between doing something and doing something well. In fact, it’s largely why I made the announcement that I stopped taking clients (it’s worth a read, by the way).

If an SEO is unable to explain the value of your strong commitment to their work, and if you are unwilling to hear it, don’t bother. Whether they realize it, they are doing you a disservice and they are lying to you. Fire Them! You can probably achieve mediocre results all on your own, so you shouldn’t be paying somebody else. Fire the SEO, and consider spending the money on an exorcism and perhaps a lobotomy – for you and for the SEO!

It can take a lot of climbing to reach the profitable part of the bell curve, but there is always a point when it becomes relatively self-sustaining. If you keep struggling just to stay on the shallow end of the curve, fire your SEO!

How to Fire Your SEO

I mentioned the matter of firing your SEO. Beyond the incinerator, the wooden stakes, and shoving them off a high cliff, there are other practical considerations. This is a tricky matter, because they have your passwords! You should change them … all of them. Even if you are the one trying to handle your own SEO like the dentist who went to dental school to fix their kids’ teeth – don’t trust the SEO. Any person who does not grasp the importance of this information should not have access to your company website.

If you want to get a better understanding of SEO, there are some basic lessons you should know. It doesn’t come without effort, but if you’re serious enough to read this far, you’re probably serious enough to read these valuable SEO lessons and subscribe for more to come.

Marketing your business should never be left to a roll of the dice, or just getting lucky that you landed the right SEO with the right skills, and who is generous enough to give you success on a minuscule budget with halfway mentality. You should take it very seriously if you expect to see results.

Remember, I’m not telling you this to sell you anything. I’m telling you this because I witness too many people with their heads up a dark place and I don’t want my readers to be among them.

You are not stupid. Don’t act like it with your search engine rankings.

Photo Credit:
Fire Breathing by Luc Viatour via Flickr

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Face it Marketing Professional, You’re a Commodity!

If you’re in the field of marketing, get over yourself. You’re a commodity. At least that is the way a lot of people will see it, even if you actually are as awesome as you say you are.

Looking at marketing as a commodity is something people can understand. That’s because if they see it as all the same, it just comes down to the dollar amount, and that is what feels the safest for most people.

As it applies to the majority of people buying marketing services, the dollars which are easiest to concentrate on are the dollars going out, but without adequate forethought or examination of the incoming dollars the marketing produces.

It seems that a lot of people think of it like throwing those dollars to the wind and hoping some of them will float back.

That’s not the way it works when marketing is done well, but it is the easier way to digest. In the real world of business, marketing should be based on qualified mathematics, demographics, psychographics, and other principles of qualified market research and forecasting, but that is enough to make most people’s head explode. That kind of marketing comes with an investment and a commitment beyond commodity-style thinking about marketing. Many people confuse that as a risk, while the real risk is when marketing is based on guesswork and crossing fingers.

Here is perhaps the biggest problem about marketing: The number of dollars spent becomes the easiest measure. It is counterproductive when people look at it this way, but it is a true depiction of the current market of marketing … especially online.

I’ll describe how the trend of “commoditized marketing” goes completely wrong. I hope you’ll take some qualified advice from somebody who has been around the block, and no longer wants to accept your money. In fact, this is my formal announcement that I Quit.

I have made my 2012 New Year’s resolution, and that is to stop offering marketing services for hire. I’ll give you some good advice and try to help you, though. The only things I would like to ask from you are your friendly wishes on my new career path away from providing marketing services for hire, and maybe a little discussion.

What Do You Want to Do With Your Life?

I believe that everybody should periodically ask themselves the question: “What do you want to do with your life?” That’s a tricky one, isn’t it? At least it is for me.

I’ve been asking myself this question a lot recently, and I’m seeing some things with much greater clarity. It’s still a bit blurry to me, but one thing is clear … I absolutely do not want to sell marketing services.

I finally reached the conclusion that selling marketing services for hire is a twisted soul-sucking racket filled with liars, and it has led me to ask this very important question of what I want to do with my life … and why I keep letting people suck me back into building their success while neglecting my own.

Knowing the answer to what you want to do with your life is vital to professional and personal growth, and it’s why my career is about to take a sharp turn, which I’ll announce one day soon.

The big life question I’ve addressed here was perhaps most famously asked in the 1984 music video “I Wanna Rock” by Twisted Sister. For your amusement, I’ll share that piece with you as you contemplate your answer.

I guess you could call it my mid-life crisis that brought me to this point. After all, I am about to turn 40 years old, my beard is going gray, my belly is getting bigger, and my job is sucking the life out of me. I’ve done most of the things I ever wanted to do. I’ve raced cars, authored books, been a CEO, earned squillions, retired, un-retired, and even created a family complete with three kids and a wife, but now I largely hate this job. As much as I love the work I do, dealing with a public who really want to believe that marketing is a commodity sucks a little more soul out of me every day.

I’m simply not willing to participate in the “marketing as a commodity” mentality, and I honestly hate to even watch it from a distance. I’ve got better things to do than demean myself by taking peanuts for my skills and dealing with clients who don’t have a clue how much I am worth to them if they get out of their own way. Nosiree, Bob, that’s not my bailiwick … not in the least!

I previously promised myself to quit the addiction of accepting marketing clients by mid-2011, but as the end of 2011 draws near, I plan to stick to my guns. I’m not going to play along with the absurdity of “commoditized marketing” any longer, but I’ll tell you some good reasons for my decision, and leave you with some keys to help make more people flock to you like a free bacon sandwich covered in sex appeal.

While I take this turn away from selling the services of marketing, I’ll give you some indications of where this mentality is taking companies.

“Flat Broke” is Popular in Business!

Many companies are flat broke these days. Being broke is very a popular trend in business, but in most cases, they have a competitor that is raking in the profits. Decades ago, I made it a career objective to help people understand some of the reasons this is the case.

Helping companies to create success has always been very inspiring to me, but it also comes with a lot of challenges. Now, more than ever, I see a lot of companies making bad decisions about their marketing, and I see a lot of fear.

Why did it get this way? I have my ideas on the matter, and I’ll start with this: Marketers got lazy, and while they did, people’s confusion of marketing being a commodity was booming right along with the Internet. Fueled by that confusion, the barrier of entry to a marketing career was lowered to the level that any intern can pretend to be the equivalent to a Chief Marketing Officer or Marketing Director without being called out as an obvious fraud by the general public.

That’s for the fakes and liars, but as the frauds became more believable, the true marketing professionals with an ounce of integrity still faced the same old challenges.

The Challenges of Marketing Professionals

It has always been a challenge of marketing professionals to help people understand marketing concepts like customer modeling, targeting a market, and many other components to effective marketing.

Most people really don’t need or want to fully understand these things, and trying to explain it can often bore them to tears. So it is fitting that the client often just assumes these are things the marketer is using to confuse more money out of them.

A much tougher concept to explain is that marketing is not a cost, but rather an investment. This one stumps many good marketers, because companies either “get it” or they don’t. In my experience, most companies only understand their market very fractionally, and doing what it takes to achieve their potential scares them.

Other companies are complacent, and they are certainly beyond help. You can give some people case study after case study of successful marketing campaigns, and you can explain that it is the difference between growing a company or shrinking it, but if they refuse to help themselves, you cannot force it on them.

These things have never changed, but one thing that has become clearer is that marketing is increasingly viewed as a commodity.

Commodity: “used to describe a class of goods for which there is demand, but which is supplied without qualitative differentiation across a market. A commodity has full or partial fungibility; that is, the market treats it as equivalent or nearly so no matter who produces it.”

Source: Wikipedia

I’ve provided marketing services to clients for a very long time. I’ve watched marketing change dramatically since my start in the 1980’s. I watched it change from small companies trying to chase unicorns with $1,000,000 catalog mailers and newspaper ads, to chasing unicorns with $300 ecommerce websites and marginal blogging efforts. More recently, I watched it change into the popular notion that hiring an intern to send tweets and update the company Facebook status is what marketing is all about.

It seems that an astonishing number of companies have been falsely convinced that social media marketing is just about socializing, and that search engine rankings are a function of technology. They’ve also been convinced that it is easy to be successful online and that if they keep doing what they’re doing, success will just magically come to them one lucky day.

Great Marketing Professionals Don’t Need to Lie!

I often find that marketers lean in one of two different directions: There are marketers who are great at selling marketing services but stink at actually performing them, and then there are marketers who are just great at performing marketing services, but stink at selling it. I am the latter of the two.

Something you should know is that good marketers don’t need to lie, and don’t like to sell.

An analogy I think is kind of funny is that I rank quite nicely if you search for “how to sell SEO” (search engine optimization), but I am absolutely terrible at selling SEO. In fact, if you google “SEO hell“, that’s where you’ll find me.

A point I want to drive home for people is that if you’re talking to the right marketers about marketing services, there is not a sneaky agenda up their sleeve. The good ones are hard to find, and most of the best ones are not seeking your business. There are good reasons, too. They can earn far more money building their own company than by building yours.

From my experience, I’d suggest seeking the the ones with the highest prices and finding out why their rates are so high. That’s what I do when I’m looking for marketing help, because I understand that this is not a commodity … I accept it, and I embrace it.

I look for the ones who are doing it for the right reasons, and who made success for themselves and others. Then I make them prove it, and if they can, they’re in!

There are more than enough “Johnny Come Lately” marketers out there, so you have to be diligent. Watch this video to see my take on them, or read “Bashing SEO and Social Media Experts: Humor or Hazard?” to see real life examples of it. Without their proof, you’re just guessing, and good marketing is not about guesswork!

$300 Unicorn Ride to Planet Success

I can show you a metric squillion instances of people seeking unrealistic profit from minimal commitment. It has become so convincing that some people will try almost anything, as long as it’s cheap.

What went completely wrong for me is that I am one of those marketing marketers, and not one of the selling ones I mentioned. I’ve had sales reps to handle sales for me, but most of them have been just as confused and in the dark about the value of good marketing as the general public. Besides, you just can’t train somebody to overcome apathy … people either want more, or they don’t.

I am entirely unwilling to let people pay me to deliver them mediocre results. That is my curse, and my Achilles heel. I just cannot see letting people believe something is going to help them unless it is actually going to help them.

I’m not willing to start offering $300 unicorn rides to planet success, and as long as people see marketing as a commodity, somebody else always will. I thought about stooping to the cheap side of marketing, but my integrity always gets in the way.

I hope that you can believe my words more than ever by knowing that I’m out of the consulting business, and I’ll turn you down when you come waving a wad of money in my face. Well … I guess it depends on the wad, but it let’s just say that it would take a signed letter of commitment and a lot of money before we sit down for lunch to talk about changing my mind. Plus, I’d have to really like your brand.

Farewell to the Mediocrity of Commoditized Marketing

If you are one of my many readers who makes it to the very end of my articles, I hope you will at least give me a good send-off with a “hello” or something to let me know you’ve been reading. I hope you will know that I really feel the words I write, and that this is not an easy step. I also hope that you will look forward to hearing more from me, because I have many working drafts for articles to come.

To those knuckleheads who were just lurking around, waiting and thinking about contacting me to help them grow their business: You waited too long. I would have worked a lot harder and could have achieved a lot more for your business than you gave me credit. On a positive note, there’s probably a 15 year old kid in Pakistan who will do the same thing for fourteen bucks. Yeah, it’s probably the same. 😉

I hope that my work (including my books) has, and will continue to help you move forward in your business and personal desires. I sincerely believe that my integrity is fully intact and I have never been misleading in this blog. I know there is a lot of benefit for those who continue to read my archives … and my tales of what’s to come.

Now I’d really appreciate hearing from you. Please take a moment to add your comments and help me create a discussion of what you’ve just read. It means a lot to me.

Photo Credit:
I’m A Human Being NOT A Commodity by Kenny Sun via Flickr

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Is Today’s Marketing Mostly Just Lies?

Have you ever felt so sick of people feeding you lies about marketing that you can still taste it the next morning? Those lies often leave us, as a society, with a bad taste in our mouth for the whole concept of marketing. It creates a heightened level of cynicism that was not there before, and it spreads like a bad rash.

Isn’t it time to take inventory of what you’ve been accepting on faith, and start to question it? I think so, and I think it should apply to marketers and their clients alike. Of course, that will require a shift toward using due diligence and common sense. When you wonder if what you’ve been told is a lie, do you accept the responsibility to find the truth, or do you just give in and believe it because it is what you want to believe?

It is not my full-time job to be a whistle-blower about the abundance of bad marketing, but I’d say I definitely have a knack for it. I also have a sense of industry responsibility to balance out all the worthless junk and cons with some common sense and honesty … brutal honesty. Maybe I shouldn’t harp on it so much, but there are many instances when I see just how badly lies about online marketing can hurt a company. It is true that many marketing efforts can cause a net loss even greater than the upfront price paid.

I’ll wrap this up with a real life example of a company that was scammed for many thousands of dollars, but this is also about the course that brings them to accept their defeat rather than fight back. I’ll begin with some observations, and I’ll include some links throughout this article to extended resources on related topics. You may like to give attention to those.

Convincing Evidence of a Marketing Decline

I am fully convinced that the majority of things people are promoting to fix your online marketing is a string of lies. I see it all the time that somebody lied to somebody else, and now they are out to sell it to you. I suspect that many of the people lying don’t even know they are lying … they believe what they have been told so completely that they actually see it as the truth. There is a huge component of the blind leading the blind, and taking inspiration from even the slightest of success stories they read about on the next amateur marketing blog. I can prove the concept, too … just have a good hard look at this piece about the sad state of SEO and social media marketing experts.

Consider this: How many times have you heard how important it is to use Facebook? I like Facebook just fine, and it can be very useful for marketing, but how much of what you hear is hyperbole and lies? After all, how much do you actually expect to buy from that guy on Facebook trying so hard to sell you his stuff? Do you think the answer is completely different if you asked him the same question about you?

This is not about Facebook, and I actually know for a fact that Facebook can play an amazing role in a marketing strategy. Facebook has performed wonderfully for my wife’s cakes and confections company (of course, she is far sweeter than I am), and it has become invaluable to many of my clients. What I am very unsettled about is the utter loss of common sense I see surrounding “miracle cures” like Facebook, Twitter, blogs, and the rest of the wagon full of assorted snake oils.

Sure, maybe snakes have great oil, but do you rub it on your feet, fry with it, put it in your bath, or what? There is no perfect single-source cure for your every marketing objective, and it takes much more than just showing up! It is important to note that “everybody” is not your target market, but that’s how I see a majority of marketers promoting marketing these days. If you are hoping to earn squillions of dollars, or even a few dollars, just by being on Facebook without a strategy, you will be disappointed. Let’s try to be more realistic … please!

The Internet has largely become a society of marketing. Whether it is marketing to have more friends, more business, or just to feel more connected with society, it becomes a reflection of how we each market ourselves, our ideas, our thoughts, and our beliefs. We must question “how much of this is real versus imagined, and accurate versus lies?” Otherwise, don’t we all suffer?

For your enjoyment, I have included a video about lying.

It is easy to see how the industries related to marketing a business online became so hard to trust. After all, who doesn’t want a commission … a job … a paycheck? Many people will lie to get those things. You will find a massive abundance of them in marketing … especially online marketing. The end result is that it does not matter if the lies are due to ignorance or greed. Lies are lies, and there are no innocent lies, nor innocent victims, as long as the truth is available. There are just the willingly confused.

Great Marketing Professionals Are Not Just Mythical

I’ve got to say that there are some amazing marketing people out there. There are also many of them with a lot of integrity. I know they exist, because I’ve met many of them. I’ve also trained many of them. The trouble is that the field of marketing was flooded with newcomers like a tsunami. Now that it all looks so “easy” to reach a huge audience online, there is little wonder why everybody wants to be an expert. It is a mathematical truth that most of them are not, and will never be very good at marketing. Marketing takes training, it takes experience, and it takes aptitude, but since the majority of today’s online marketing newcomers have very little of these things, they lie … even to themselves. I suppose it must seem easier to lie than to go through the hard process of working and learning their way to the top. Only the few with high integrity and strong work ethic will survive in the long run, but there is a constant flow of new liars … so look out!

There is also a huge audience who are swallowing those lies like a free bacon sandwich and washing them down like sucking free grape soda through a garden hose. It is maddening that they are in even greater abundance than the lying newcomers shamelessly taking their money. They are getting more gun-shy with each leap of faith, so it makes me wonder what it will look like when the whole thing collapses like a house of cards, and there is nobody left to believe it when they actually do encounter the truth. Have you seen the housing market? Most people thought that would never collapse, but it did!

The Marketing Con Job I Promised

I told you I’d wrap this up with an example of a company that was scammed. In this case, it is a friend of my friend and colleague. It is driving him nuts to see his friends get ripped off, so he asked me to help.

The company is paying thousands of dollars per month for search engine optimization services. They have previously paid multiple SEO companies to optimize their law firm websites to reach their target market, but each time, the results were just as bad. They have largely lost faith that online marketing can help them at all, but at the same time, they are strangely afraid to stop sending the checks … just in case.

The latest rip-off has performed so horribly that more than five months into their $36,000 contract, they are receiving under 30 monthly website visits that are even from the same country as where they provide their legal services. The last report I saw showed just over 600 monthly website visits from Southeast Asia, while only 28 were from within the United States. When the law firm asked for a list of the work performed, the marketing company replied with what one could logically estimate at under an hour of work … total … after months of being paid thousands of dollars per month.

The law firm has said they want my help, but they are “waiting it out” to see if the crooked SEO provider will do right by them. It becomes really upsetting as I consider how frequently I hear stories just like this. They keep hoping the lies will somehow miraculously become the truth, even when they have been presented with concrete proof that the SEO company is actually hurting their efforts … quite likely well into the future.

What do you think? Why do people allow themselves to be ripped off? Should marketing companies be willing to lie, just because it is how others do it? Shouldn’t we all use more due diligence and common sense? Am I doing this all wrong by trying to be honest in a dishonest world?

Please answer me!

P.S.

If you question how it can possibly be the majority of marketing that is plagued with lies, be sure to notice that there is a lot more marketing that you never see than what you do see … but yet, somebody is paying for it.

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Google Panda, Google Bowling, and How Bad SEO Can Kill Your Business

Google's: Watching from Above — Google's Panda: Watching from Above

Your search engine ranking efforts may be hurting your business a lot more than you think! Whether you are the person handling your search engine destiny, or you have hired a search engine optimizer to handle it, this is information you should know. I’ll start with some simple facts.

Google makes frequent changes to their algorithm (roughly 500 per year). Yes, algorithm … the mathematical methods used to determine which websites will rank higher or lower in searches. On occasion, the changes are quite significant, such as the “Panda” series of updates (most recently Panda 2.5). We should expect changes, and it is a very good thing.

Google has a lot at stake in continuing to deliver the most relevant results when we go searching. From a search user’s standpoint, it is excellent, because it helps us find what we are looking for, easier and faster than ever. From a business standpoint, it is a huge cause for concern to many people, and often rightfully so.

Should you worry about Google’s changes? Perhaps yes, and perhaps no. Let’s see if I can answer that question. I’ll address some changes in layman’s terms, including a blast from the past that seems to be making a resurgence, which is “Google Bowling”, and it is not to be overlooked. In fact, I’ll explain how the methods of link building which many SEO sell to their customers is the same tactic other companies use to negatively affect competing websites. Please don’t click away if some of this seems too basic, or too advanced. There is value here, and I’ll make it easy to understand.

In Google’s Own Words:
“This update is designed to reduce rankings for low-quality sites—sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites—sites with original content and information such as research, in-depth reports, thoughtful analysis and so on.”
Source: The Official Google Blog

I often challenge search engine optimization providers for their abuse of people’s fears by telling them SEO requires constant technology changes to keep up. What the abused SEO-buying public hesitates to understand is that SEO is not a function of technology. It is generally very untrue that search engine changes will adversely affect rankings based on technology issues. I have extensive proof of this in competitive markets where I have ranked websites at the top of searches, but made absolutely no changes. Some have not been touched in a decade, but still rank in the top one to three positions for competitive searches. Of course, that only happens if you are doing things above board, and not trying to cheat your way to the top … or paying somebody else to do it.

The problem that is hitting many websites hard with the new Google changes is that they have, either knowingly or unknowingly, used practices which Google has recently cracked down on harder than ever before.

What Google Changed in Panda Update … In Simple Terms

Some of the most recent Google algorithm changes are making a broad impact across the Internet. Big change always sends the cockroaches of the search engine optimization industry scurrying for a new patch of darkness. This time, the changes are in a series of updates called “Panda”, with the latest to date being called “Panda 2.5”. The focus of the updates is to wipe out some of the most prevalent and slimy tactics companies use to try and trick their way to top search engine rankings. I’ll share some reasons this could affect your online business future.

Panda Update is Good News ... Unless You're the Bamboo!

Unique Content Matters: Copycats Don’t Have Nine Lives!

One hard-hit area is companies taking content from other websites and re-purposing it on their own website. This can be as simple as a retailer re-using a manufacturer’s description, or a lazy content producer stealing somebody else’s work. An extremely hard hit area is auto-blogging, which automatically scrapes content from other websites to increase blog content. The more “innocent” instance uses automated means to replicate product descriptions from a manufacturer or supplier database. It happens a lot, and has been widely accepted for years, but many companies are finally seeing the downside. If you are unsure whether this is being done with your website, you may soon find out … the hard way.

What’s worse, is that a lot of people are paying search engine optimizers who use links from this kind of reduced-quality website to link to theirs. These dirty SEO tell the client that more links are a good thing, so they create thousands of them, but they don’t tell the client the rest of the story. It is extremely common, and very destructive, but I’ll get to that in a moment.

A huge number of websites are hit by Google’s more hard-line approach with Panda updates. It is often because somebody opted for the easy way, instead of the right way. This is the way of the dark side of the SEO industry, but somebody keeps feeding the SEO monster, and it’s not me.

I cannot call anybody a victim if this hits them in the wallet, because there are no victims. There are only “willingly confused“. Due diligence and common sense often go out the window when it comes to marketing, and especially as it applies to the Internet. People really want to believe that “easy success” actually exists.

Many people previously decided that the easy way is the better way, but its not true, and Google is proving it. It takes a lot of work to create truly excellent unique content that will perform well in searches. A lot of companies fell for the notion of trying to save money by using cheap SEO tactics and taking shortcuts, but Google is fighting back. Now people are finding out that the cost of shortcuts is a whole lot more than doing it right in the first place. If you who want to know “How much does SEO cost”, I suggest searching Google for it … but be sure to look for this article while you are there: “How Much Does SEO Cost?” is The Wrong Question. It won’t be hard to find … I wrote it.

Links Are Not Created Equal!

A tactic that Google is aggressively punishing is buying or trading links from other websites to make your website falsely appear more credible and “important”. This has always been a sore spot for Google, but more today than ever, as the Internet’s growth accelerates. Google wants to judge the Internet by what people like and find useful, and not things which have been falsely inflated by “content farms” and low-quality link gathering. It is why I have always spoken out against such tactics. An example is my article titled “Reciprocal Link Exchanges Don’t Work!“. I don’t think I can be a lot more clear than that.

Acquiring links is something that most search engine optimizers will tell you is very important. What too many of them don’t explain is that doing it the wrong way will, with near certainty, cause more harm than good. Link building strategies are not created equal, and a huge number of SEO are doing it totally wrong! It is another in a long list of lies SEO tell.

Google knows who links to your website, and who links to the websites that link to your website. There are no secrets here … if there is a link in a public place on the Internet, it is Google’s intent and responsibility to know about it. From all of those links, Google creates and evaluates the website’s overall link portfolio. It is a primary factor in determining what will be listed in search results, and where it will appear on the list. If the links in a website’s overall portfolio of links are not relevant, or are not what Google can logically (algorithmically) expect as a natural conclusion, the website will suffer.

Google Bowling and Bad SEO

I touched on some of the things Google does not like, but now, let’s imagine reverse engineering this. What if somebody else tried to make it look like you used these tactics? One way that seems possible is “Google Bowling”. That is the practice of buying or otherwise acquiring low-quality links to a competitor’s website in hopes of affecting a penalty against them from Google.

Wait! It seems crazy if there is actually a value in this kind of links that they could be used for harm, right? Well, there is not a value in them, and Google Bowling is a real thing … just google it. Directing a high volume of those low-quality links that so many SEO are selling is actually often used against competitors. It is an old trick, but it appears to be making a resurgence since Google’s Panda updates.

That is a dirty tactic, but does it work? Many indications show that it can and does work. Before you worry, here’s the good news: It will generally only have an affect against websites with a weak link profile. The bad news is that if you don’t have a mature and high-quality link profile, it may include you.

This came to mind recently, as I discovered nearly 300,000 new links pointing to my blog, here at “SEO and Social Media Marketing Blog”. They all sprung up in only a few days, which is a bad signal to Google of somebody buying links. Some people would surely say “Wow, that’s great! Hundreds of thousands of free links!” To say the least, I was not so delighted. Somebody is trying to Google Bowl my blog. I discovered it because of excessive Google Alerts, and also signals in my Google Webmaster Tools. See the example screenshot below.

Note: A few days after I took this screenshot and wrote this article, the new link creation peaked at over 2.6 million new incoming links.

Screenshot of My Google Webmaster Tools Links Report

The good news is that I already had a baseline of over 150,000 incoming links. Some are good, while some are not so good, but it is a good balance. It is a mature link profile with a significant volume of high-quality links in the mix. If not for that, I would be worried, and with good reason.

With a good existing link profile, the worst scenario would be to file a reconsideration request with Google and explain the issue. With a link profile built on weak tactics, the challenge to recover becomes much more tedious, and emphasizes the value of being proactive.

Summary of Google’s Panda Update

When you have thousands … millions … billions, and even squillions of companies competing for the same space, it is pretty easy to see how trickery and fraud could flourish. It is easy for Google (and other search engines) to see this, too. They have billions of dollars at stake, and some of the brightest minds working to thwart that kind of trickery and fraud.

It should be no surprise why, as high search engine rankings became more challenging, the masses have scurried to try and figure out social media. Social media is an important signal which Google uses to measure a website’s value. In actuality, Google is the biggest example of social media there is. The links to and from websites are the most profound social measurement across all social media. It reflects what the people like and do not like. When that is faked, Google has a lot of ways to measure it.

As long as you are not sending false signals by trying to cheat search engines, you have little to worry about when they make changes. The sad fact is that many people are sending false signals, and they don’t even know it. They relied on search engine optimizers who offered a good pitch and a low price. The outcome is often far more costly than doing it right in the first place. Doing it right does not cost money, it pays money. Doing it cheap and haphazard is where the big cost comes in.

Search engine ranking holds many businesses’ success or failure in the balance. Where your website is ranked in search results, whether you accept this or not, can make a huge impact in your business. Most companies don’t fully recognize the degree of impact, because they have never been ranked very well. It is true … most … and that is because the space at the top of the list is very limited.

P.S. If you are the thumb-sucker behind trying to Google Bowl my blog, know this: People are sick of your kind of useless tactics. They already wasted their money trying it your way, and they are pissed. That’s why I often write about your type of SEO, and warn people. I suspect you are pouting like a wet toddler who never got enough love, but you won’t bump me from your favorite spot. Count on it!

Photo Credits:
Panda by geopungo via Flickr
Panda Floss by istolethetv via Flickr

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Search Engine Optimization is Not a Technology Job!

Whether you work in a large corporation or a small company, this applies to you. I am going to explain why SEO is far more than just the technology it makes use of. If you think SEO is a technology skill, or worse, you are guilty of leaving your SEO to the IT department, duck and take cover! This may hit you between the eyes.

Did somebody ever tell you that SEO is a function of IT? If so, I want to explain how terribly misinformed they truly are. If you believed them, this may be upsetting, but at least it’s the truth.

First, allow me to break away from the acronyms for a moment. “SEO” stands for search engine optimization, and it involves the art and science of helping websites to rank in the top of search engine results for given search keywords. “IT” stands for Information Technology, and one way to look at it is the people who help keep your computer network running, and who you call if your email stops working.

I just dramatically understated each of the skills involved, but that gives you an idea to start with. What I hope to explain in a way you can appreciate is that IT is a technology skill, and SEO has more to do with people than it does computin’ machines. It is a marketing skill that makes good use of technology, and not a technology that makes use of marketing.

A surgeon uses scalpels, but is not defined as being in the scalpel industry. Similarly, a search engine optimizer uses technology, but should not be defined as being in the IT industry. Use of technology is just one subset of SEO skills.

Sure, there are important matters of technology involved, such whether to use www or no www and how to do a 301 redirect, or the very important difference in a slash or no slash at the end of your web address. That is just SEO at its most basic level, but if you want to rank well in searches, there is a whole lot more to it.

How the Absurdity of SEO Being a Technology Skill Began

Search engine optimization, in its earliest days, was looked at as something to do with computers. It was all a part of that new Internet craze that told everybody to have a website. Companies who wanted a website needed “computer people” to make it happen. After all, the Internet runs on computers, and having a website was a pretty technical thing.

Websites really are very technical when they are done well. Most people who look at websites don’t understand all the programming that goes into it, the security features, or the server architecture that it all runs on. So, it looks really technical to them, and for many people it implies that everything surrounding it surely must be technology-oriented.

Let’s take another look!

Why Do Companies Have Websites?

Let us consider the most common reason any company has a website. It is to emphasize the assets of their business. Websites are built with technology, but their most common purpose is marketing. Whether that marketing is just to share information for free, increase sales, or impress investors, it is still a tool of marketing and communications. There are very few cases where a company will create a website “just for the heck of it” or to intentionally waste money. There must be a reason, and that reason almost always has its roots in being more visible to others.

Doesn’t this begin to sound a bit outside of the scope of those “computer people” who keep your email working? Sure, there are many aspects of SEO that require technical skills, but definitely not the kind that fit into an IT job role. Save your IT people for something more up their alley.

Many SEO professionals have been falsely embedded into IT departments, and they simply do not belong there. The most important and effective job functions of effective search engine optimizers have little to do with computers or technology. Sure, we know a lot about technology, because we have to, but that is not our most valuable asset. Again, I submit that a surgeon may know a lot about her scalpels, but that does not make her a “scalpel person”.

Here are a few basic examples of how technology is a part of SEO. See the articles as follows:

There must be at least a squillion more technology matters related to SEO. I think I’ve probably written something about most of them over my 15+ years in the industry. Even if you put them all to perfect use, it will never make up for the importance of understanding how to make things more marketable.

I’m not trying to fool you into thinking technology does not matter. I mean, I did write those earlier technology-related articles about SEO, and many more. I also have a significant amount of proof that I know the job of SEO. The technology does matter … a lot … but it will not trump the other magic that a truly talented SEO professional brings to the equation. Those things include defining what moves people to action, analyzing demographics, psychographics, geographics, and deeply understanding Internet usage on the human level. It also requires analyzing the competition and knowing what makes you the stronger competitor.

The many non-technology creative marketing assets of a good SEO professional with measurable marketing talent are vastly more valuable than any amount of technology.

Understanding SEO as a Hybrid Skill Set

Most companies understand that when people search the Internet for something, it is good to be found at the top of the list. People start clicking at the top of the list, and not at the bottom. So, it makes sense, right? The difference a few spots down that list can make is astonishing. See “Improve SEO Return on Investment (ROI) With Simple Math” to understand the difference.

It is a bit harder to understand SEO as a hybrid between multiple departments within a company. It involves defining and distilling the best assets of a company into something people will love. It involves putting those things to work on the Internet where people will see them and link to them from their websites, blogs, Twitter, Facebook, social bookmarking sites, and more. It involves making a company popular based on its own previously hidden merits. Within the mix, there is technology, but the technology is just to support the awesomeness. The awesomeness is not there to support the technology.

It may help to consider that the single most prominent factors for top search engine ranking is the number of other websites linking to yours, and the quality of those websites. You don’t get those links from technology, you get them from people who think you’re amazing, and you get those people by repeatedly doing amazing things.

Reciprocal link exchanges are a bad idea, and you don’t have enough friends to link to your website to outrank any significant competitors. It’s going to take more than that, so isn’t it wise to at least have the right department handling it?

Why was this stuck in my craw?

I recently wrote a proposal for a company that I really like. I like them because of their industry, and I like them because I know I can do amazing things for them. When I discovered that they are relying on the IT department to handle their SEO efforts, it made my stomach hurt.

I don’t take on projects if I am not 100 percent confident that I can help them. In this case, there should be little wonder why their websites have a miserable response. They just don’t know how much they don’t know. I hope to fix that!

Photo Credit:
Washington State Cage Fighting Championships by Kelly Bailey via Flickr

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