Internet writing Archives by Mark Murnahan

A Letter to Friends and Readers: Please Don’t Throw Sharks!

I'm Writing to You ... No Sharks, Please!

Every blogger and every user of any other social media platform has a goal. There is always something … an outcome that they hope for and work toward. Whether that outcome is making a friend, or making a sale, there is a goal.

Those goals are each different, and they are often not entirely clear to the individual, but one common thread is that we all want people to read what we have to say.

With any luck, they will subscribe, come back, read more, add their replies, and click “Like”, “Tweet”, and all those other buttons to share it with their friends.

Luck isn’t enough! They will need reasons, and everybody has their own … reasons. It is your task to find those reasons, and I have some ideas that I truly believe can help you.

Define Your Social Media Objectives

If you don’t know what you want, it will be pretty hard to achieve it, and even harder to match it with what others want. Why are you doing this? If you don’t know, how will anybody else know, and how will you measure it when it happens? I don’t think I have to remind you that it is not a perfect world, but let’s imagine for a moment.

In a perfect world, everybody will follow our website links to all the right things we really want them to read, and maybe even get to know us. Even if it doesn’t make us money, it makes us feel good to be useful, entertaining, or whatever kind of validation which makes up those goals I mentioned. Sometimes the most useful of all is that it lets us know if we’re on the right track … or not.

If it is a business endeavor, we generally hold hopes they will become a customer.

That’s a perfect world, but in the real world, it’s going to take more than just hope. It will often require some pretty extensive effort, and maybe even a little magic … such as building trust, fostering ongoing communication, and a good dose of creativity.

First of all, you must define your objectives if you ever hope to match them with their objectives. You know … them … those people whose objectives you hope to trigger.

Here … let me give you tiny bit of creativity in this video. We can work on the trust and ongoing communication after you subscribe.

Define Their Objectives … That’s What Really Matters

This could go into a huge topic of audience modeling, but that’s another article … and it’s in my archive with the rest of them. What I want to suggest here is that being likable, human, and considerate is like Shark Repellent.

One of the strongest most profound objectives most people have is to avoid people they don’t like or trust. Heck, I’ll avoid whole cities because there are people there I don’t like or trust. I’m certainly not going to read their marketing material or do business with them. I’d rather throw a hungry shark at them!

A flaw that I often see in business use of social media is the tone people use, and whether that tone is really just about them, or about the person reading. If you ever want to sell something … anything … the message should be about the ways it will benefit them … and not just you. Focusing on why you want them to buy something rather than why they want to buy it is not likable. It turns people off like a light switch. If you want their attention, you need to address their objectives.

The best way to solve your tone issues is often with proper intentions. That is usually something people either have, or they don’t … but it can be developed and improved.

The tone we set with our words can tell a lot about us, but those words are often based on our intentions. Your words can help somebody feel like they would enjoy having beers with you, or your words can make them want to throw a hungry shark at you. Your intent will nearly always show through with your words, and so it holds true that your intent is often what makes you either likable or shark bait.

Get on Their Beer Side

The best way I’ve found to be on the beer side of their decisions rather than the shark side is to keep my intentions in check. When I know that is in check, the next thing is be a real person, and write to people just as I would speak to them in person, or how I would write if I was sending them a letter.

You may be writing to a lot of people at once, but as they each read what you have to say, they identify with it individually. Yes, I’m writing to you. Will you write me back?

I’m not going to claim that I have this just perfect. If you’ve read my blog for any time at all, you may consider me just a bit “crusty”. I tell things how I see them, even when it is not comfortable to everybody. That’s because I’m not trying to reach “everybody”, but hopefully the ones I do reach will keep their sharks for somebody else.

If you are likable and you avoid the flying sharks, all of those hopes and goals are a lot easier. For example, I am not ashamed or afraid to tell people the outcome I hope for. Of course, there must be a good balance between being useful to others and sustaining usefulness to yourself. I try my best to strike that balance, and from my experience, that balance is a lot easier when we’re feeling like having beers together, and nobody is throwing sharks.

Be Genuinely Human … Always!

I’m not out to make everybody happy … plain and simple. I have claimed it many times that “I am not out to please everybody, and that pleases some people very much.” What I do have on my side, and something I think matters a lot is that I am here to talk to you, directly, and to tell you just the way I see it. Even if you don’t like it, you will at least know where I stand. Being a genuine human makes that more palatable.

Yes, I’m human. I have my good moods, and I have my bad moods. I have my good ideas, and I have some that are flawed. Well, not actually flawed, but I just threw that in because some people like it better when I seem more humble. 😉

I am pretty sure that if you have a blog, use Facebook, Twitter, LinkedIn, YouTube or any other communications tool, you can probably relate to this in some way. You’ve seen the fake people. So, my thought today is to reflect on just how human you are, and how human those people reading what you say are, too.

Are you being conversational in the things you say? Are you writing for people, or are you writing at them? Are you inviting them for a beer, or are you making them want to whip out a shark and wing it at you?

I consider this often, and I hope you know that I am not just writing to write … I am writing to communicate. So, here it is … my letter to you. I didn’t write it in calligraphy and seal it in a sweet smelling envelope, but I did write it for you. Keep your sharks handy, if you must.

Dear Reader:

I appreciate your interest in improving your market share with better social media marketing. I hope you find my work useful.

I am pretty sure you didn’t wake up this morning jazzed to read about marketing, but I’ve got some reading material for you. I can’t make you read it, but I sincerely believe you will find real value in the information I am sharing with you.

One of the first things to note about social media is that much of what you will encounter sounds too good to be true. That’s because it is. The world has largely been enamored by the “new” trend of social media, and so there are a lot of people still in awe by the packaging, and still playing with the bubble wrap.

I think you will find that I tend to direct people back to some common sense and rationality. I believe in things which are objective and measurable, and I like to dispel the popular hyperbole. It is my job to make companies more visible and more profitable, not to waste clients’ money.

Social media is not new to me. I met my wife and mother of our three children by way of social media, a dozen years ago. We merged our respective companies and created one of the top wholesalers of Internet access and wholesale website hosting services in USA. Our growth was largely due to the same type of marketing services I provide for hire.

I would like to share some of the things I believe every company should know before jumping into social media marketing. The link I am about to share is to a series of articles that can provide a lot of understanding about what works and does not work, and how to make good decisions for your business (even if you don’t hire me to help you).

If you dare to accept some truthful and logical advice, based on extensive experience, please see this collection of social media marketing articles.

I hope that you will read it and put it to good use. If you don’t have the time right now, I hope that you will bookmark it and come back. If you subscribe for my updates, I’ll help to remind you.

There is also a link to my bio, on that page, as well as my blog archive with hundreds of articles dealing with online marketing, including a lot of useful information about search engine optimization. It will certainly not all interest you, but it can help you with good direction for your marketing.

If you will take the time to read some of this material, I am confident that it will benefit you. If you know somebody else who can benefit from it, please share it with them, and note that I pay quite generously for referrals.

Feel welcome to contact me any time. If you decide that you want to have a beer with me, let’s put that in our calendars!

Best Regards,

Mark Aaron Murnahan

P.S.

I just want to add one more thing. Thursday is Thanksgiving in USA. Since I am writing and publishing this in between Thanksgiving-related cooking tasks, I thought I’d share this with you. Yes, it is three pounds of bacon shaped like a turkey with a Thanksgiving wish from The Murnahan Family. Cheers!

Photo Credit:
writing santa by timlewisnm via Flickr

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Why I’m Unsubscribing and Reading Fewer Blogs

I’m trimming back my blog reading, and I thought I’d share my reasons, along with some benefits I discovered. I’ve been working on this for a while, and I’ve trimmed it down to a small fraction of what my reading list once was.

As I scroll through my blog subscriptions to hand pick the ones I find most valuable, there is a nagging thought I just can’t seem to shake. It forced me to question how much of the information in blogs is simply re-worded hyperbole and borrowed thoughts picked up at another blog, versus truly unique and useful insight.

This is not a blanket insult of bloggers at all, but rather an observation, and a compliment to the ones who are doing exceptional work. We are each influenced, to some degree, by the blogs we read. That can be a very good thing, but it can also have some downsides if we are not selective. I wrote about the influences around us in a recent article titled “Social Media Self-Analysis: How Are You Being Influenced?” I think it is worth some serious consideration of how this influence can affect the topics and tone of a blog.

I used to read a lot more blogs from within my industry, but in the online marketing field, it seems that many blogs will fall into one of the four categories as follows:

A.) Preaching to the Choir
B.) Blind Leading the Blind
C.) Beating a Dead Horse
D.) Boundless Awesomeness

I have been honored to know a good share of boundlessly awesome thinkers, but “A”, “B”, and “C” groups certainly account for a majority of blogs. “A”, “B”, and “C” also seem to be the ones copying and rewording the same topics as their peers.

I still read a lot, but a lot less than I once did, and I am being more selective than ever before. It has improved the quality of my work, too. I find myself addressing more topics that others are not. It has made me more creative, and even more than ever before, the inspiration comes from my own real-world useful experiences rather than something I just read about. Here is a recent example, and it was inspired by a conversation with a friend. See “Everybody” is Not Your Target Market!.

This is the same reason I did not read any of the other books about Twitter before I wrote one myself back in 2009. I wanted my book to be uniquely mine, and not hold any reflection of somebody else’s work. The same goes for blogging, books, or other creative works.

Same Blog, Different Author

Blogs can be a great source of ideas and inspiration, but if not chosen carefully, and when relied on in place of our own unique talents, the reverse is true.

Let’s face it, there is a whole lot of the same message regurgitated a squillion different ways. Some bloggers will have a more unique and interesting slant on the same topic, but overall, I find a lot of it to be the same old thing. It made me realize that of the many blogs I read, there is a much smaller number of truly unique thinkers. Those are the blogs I will continue to read.

There you have it, the story of why I don’t read as many blogs as I used to. I have found that I am still just as in touch with my industry without reading all of that repetitive static. It lifted a burden, and it allowed me to focus on the work I am actually paid to do … and it is not reading blogs.

I enjoy thought provoking blogs that can shift my perspective or inspire new ideas. When I find one with value, I immediately subscribe and keep coming back for more. That keeps me on track with good thinking and it helps me to avoid the proliferation of repackaged hyperbole.

Can you relate to this? Do you ever trim back your reading in order to focus on quality? Do you notice those four categories I mentioned? Do you ever wonder if your blog will make it on your readers’ shortened list?

Please share your thoughts, and don’t worry, we can still be friends if you unsubscribe.

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Blogging Tip: Use Your Experience and Blog What You Know

Blogging from experience may not seem all that revolutionary. After all, I suspect that if you write a blog, you probably already understand this. It is best to blog things you know, and know well. I want to drive the point a bit further and inspire you to use your experience, and to pull from the experience of others around you.

I will tell you where I find much of my inspiration, in hopes that it may help your creative process. When I reflect on my work, it is pretty easy to find blogging material directly from my daily life. I blog about things I know, but not just something I pulled out of the back reaches of my mind. I blog about things I have actually encountered … usually recently. Some of the best stuff comes from questions people ask me. When I hear something a few times, I start to think to myself “I’ll bet there are a lot of other people who would like to know more about this, too.” A great benefit of blogging this way is that it becomes “evergreen” blogging material which is useful for more than just the moment. It often becomes something people can look back into my archives and find useful months, or even years later.

Blog What People Ask You … They Are Not Alone!

If your work inspires questions from people, blog about it. It is usually true that others have the same questions, too. Listen to things people ask you over the phone, in email, or even in the grocery store line. If you are paid for answering the questions, don’t worry about giving something up for free. If you are not answering the question, you can bet that somebody on the Internet is willing to, and they will be a lot closer to getting the new customer if they are the one being helpful.

Blog from Others’ Experience, Too!

Do not limit it to just your own experience. Ask your receptionist, customer service representatives, sales staff, service technicians, customers, and others in your line of work what people are asking them or what challenges they face in their jobs. Keep in touch with your front line so that you will know what people want to know. These are the things people also ask when they sit down at their computer … with their favorite search engine.

Make it Easy and Make it Useful!

Don’t mess this all up by trying to sound too impressive or trying to use the most amazing industry buzzwords. In some instances it is best to keep it really simple and write it as if search engines don’t exist. Word it similar to the way it is posed to you. If you are an attorney and somebody asks you a legal question, blog about it in a useful, human, and conversational way. Don’t make it a lecture filled with a bunch of legal industry terms that we don’t understand, and don’t keyword it up just hoping to land people from every possible search engine query.

If you make it useful, easy to read, and it is something people want to know about, they will find it. Once they find it, the real search engine optimization comes into play, because it is relevant to people’s questions. Relevant enough that people will share it with others and all of the sudden you have yourself a blog that becomes popular. Then the SEO keyword stuff and assumptions about SEO being a bunch of tricky programming code and geeky witchcraft starts to look pretty darn silly. Sure, that stuff matters to a degree, but if it clouds the view of the people, you will be doing them a disservice.

Use your experience, and do not assume that just because it seems obvious to you that it is not useful to somebody else with a different background.

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Produce More Website Content … But Why? SEO?

“You should produce more website content.” This is a pretty common message that many search engine optimizers will tell you. They say that “if you produce more content, you will have more website traffic.” Are they lying to you? No, but there is another piece that is missing. I am going to give you that piece, and it will not cost you a cent. I will give you the good and bad sides of creating more content on your website, along with some encouragement that it is not as difficult at you may imagine, so pay attention.

You want more website traffic. Don’t try to deny it. I want more website traffic, too. Website traffic makes me happy. It makes me feel vindicated for all my hard work. It makes me money … (insert sound byte of screeching tires here). Incorrect! More website traffic actually does not pay me a penny. It actually comes with a cost. Maybe this is why I am telling you the truth. I may just lie to you if I earned a dollar every time you click another page, but I do not. Go ahead and look around to see that I do not have a bunch of cost-per-exposure advertisements or cost-per-action links to “buy now” or “register here” on my blog. I have a couple of my own books listed to the left, but I am not force-feeding that to you. They are not my big money-maker. So, you may ask, “what is the catch, and why do you want to share this with me?” There must be something dirty in this plan, right? No, in fact, I actually do not want to sell you anything at all. I will explain, but first, I want you to understand some facts about producing more website content. I will explain why more website content is important, and also why it is not important.

Benefits Producing More Website Content

If you produce more written content on your website, there will be more things for Google and other search engines to add to their databases. This means that as long as you do everything else just right, you will have a higher chance of being listed when somebody performs a search. Do not underestimate the importance of this fact. Consider why Wikipedia is found so often when you search for something. Wikipedia has a lot of useful website content … things you want to know.

I recently illustrated the huge differences in website traffic based on adding new website content as compared to the reach of social media. I suggest reading “Twitter is Useful but Blogging is Better” and also a piece titled “10 Really good Reasons to Blog“. Your website really is the epicenter of your business efforts online, so you should treat it that way. If you are in business and want more business, you should really be producing more website content … but here comes the hard part.

Producing More Website Content Does Not Matter

Website content is important. It is important enough that more website content, alone, is not what really matters. Your competitors are producing more website content, too. The race is on, and now it will require marketing talent to win. Doing it right is what matters. Giving people information they want and need, becoming a market authority, and being ready with a solution for the reader’s need matters more. Volume of website content will get people there, but having something truly spectacular for them is what makes them a customer.

There is a balance to be found between more website content and great website content. Some content will get traffic and public attention, but people will only look further if it grabs them and pulls them in. The people who visit my blog because they searched for “best hookers” (and they do) are not buying what I sell, but it is a pretty darn popular piece of blogging content. The people who happen upon that piece because I referenced it, like I did here, are why I wrote it. There is also a lot of value in reaching the audience just outside of your focus using “lateral keywords“. This means keywords in a lateral and sometimes unexpected market.

Producing Website Content Gets Easier

Producing website content gets easier with practice, and it can really create a snowball effect. Just consider this: I set out to write a book about Twitter in 2009. I was just out to write one book, but all of the sudden it got easier and I wrote two more within three months. I also blogged enough to wear my fingers smooth.

You do not need a degree in literature to produce successful website content. I can prove this statement. The website content that I have produced over the last decade is viewed by hundreds of thousands of people per month. It has also earned me millions of dollars. I left school at 15 years of age and I am the CEO of a wholesale Internet company. I didn’t have the time or education to write more website content either. I am glad that I did, and it provided inspiration for the book “Living in the Storm“.

You can do this, and it really does make a difference. When you cannot, there are also a lot of website content producers available to hire out the work or to augment your efforts. There is also a search engine optimizer on every corner. These fields grow with each round of layoffs at companies that didn’t produce more website content in time to beat the competition.

When Twitter, Facebook, LinkedIn, and all the other tools you have tried just aren’t working like you hoped, it is likely that you simply didn’t produce enough quality content that people were looking for. Think about it like planting a tree. If you want shade, the best time to plant it is ten years ago. You cannot go back and plant it earlier, so the next best time is now.

Why I Do Not Want to Sell You Anything

I wrote earlier that I do not want to sell you anything at all. That deserves an explanation, because I really do not mean to seem rude or impersonal. The truth is that I am actually looking at the guy over your shoulder. I want your competitor. I want the one who is out to crush your business because they understand the importance of not only producing more website content, but also producing the content that will smash the competition. That is how I earn a living for my family. So, if you call me on the phone or message me, be sure that you tell me you are out to cause a marketing massacre for that other company who read this blog article (yes, they are reading it, too).

Hookers Write the Best Blogs

Who would have guessed that hookers write the best blogs? In this fast-paced scan-and-click Internet world, what are people actually reading? It may sound crazy, but you could learn a lot from a hooker.

With over 200 million blogs on the Internet, who can slow down and read the whole thing? Hookers know the answer, and it is really pretty basic. When you hook the reader right up front, they will have more reason to keep reading and want to know more. So keep reading! I wrote this to help you get more productivity from your time online, and if you are a blog author, to help your readers get more from your articles.

Bloggers and Hookers

If you are a writer, it is your responsibility to assure readers a good value for their time. But first, you must give them an incentive … a hook. Thus, a writer with a good hook could be called a “hooker”. In order to do this, effectively, you really must think about the way you read. I have often found myself scanning through information in such a mad rush that I sometimes miss the good stuff. Consider for a moment how many articles you start to read but never finish. You only get a fraction of the message because you toss them aside and click on the next flashy thing that catches your eye. Your readers are not so different. A look at your Website statistics will show how long an average visitor spends on your site, and it is never as long as you would like. So, if you are a good hooker, “turning the trick” is the next big battle.

Turning the Trick

This happened to me just yesterday. I was reading a blog post that I thought was kind of interesting. I put it aside and figured I would read the rest later. I thought it was good enough that I tweeted it (sent a message using Twitter.com), but I almost didn’t finish it. Just a moment later, I saw that somebody “re-tweeted” it. The article very nearly ended up in my vast “to read” pile (which often remains unread). Once I read just a bit more, I could not stop … I was hooked! The terrible part is that I almost missed reading something that I ultimately found very interesting and useful.

So, in the example above, where did this all go wrong? I had actually read far enough to know it was a good article. The hook had been set, right? Wrong! The author almost lost me, and not because it got boring, but rather because he did not set the hook deep enough, fast enough. If the author had fully engaged me in the very beginning, I could have probably suffered through a lot of boring reading, just assuming there was something coming to re-spark my interest.

Quality Ad Copy

Quality ad copy always starts with a hook. If you get that part right, the rest is much easier. If you canont come up with the right hook, get help from a friend or hire a professional.

Quality ad copy with a good hook is more important on the Internet than any other place. You only have seconds to reach your readers. I don’t know any writer who feels good about losing a reader early, and when it comes to business writing, it hurts your bottom line. I personally love to look at my reader statistics to see people spending a lot of time on a page. This means they are actually getting what I tell them. It means I have done my job well, which is very satisfying to me. Be sure to look at your statistics, and if users are coming but not staying long, you are probably not setting the hook.

Am I a Hooker?

Yes, I am a hooker for hire. I got you to read this far, didn’t I? If I can do that, just imagine what I can do to help you reach more people and “hook” your audience. Of course, I don’t want to lose you here, because the good stuff is yet to come. If it will help you, take a deep breath, stand up and shake, get a cup of coffee, or do whatever you need to do, and then when you are ready … come back and read some more of my blog. Perhaps my section on SEO Lessons and the importance of quality Internet marketing will interest you, or take your pick from the left side of this page. This is all here to help you, and I will try to not let you down.

Origin of the Word “Hooker”

Since this blog post refers to hookers, I thought I would share this clever video to explain the origin of the word “hooker”. Enjoy! Oh, and Please Tweet This!