Internet advertising Archives - Page 2 of 2 by Mark Murnahan

Tylenol Cyanide Murders Reflected in Social Media

In 1982 when the world heard that somebody had laced Tylenol products with potassium cyanide, many people were terrified to take a Tylenol for their headache for fear it would kill them. Some caution was in order, for certain. I remember my mother dumping out any Tylenol we had in the house after watching the reports on television. Was it realistic to believe we actually had laced Tylenol in our own home? Probably not, but similar types of unrealistic caution and chaos are still happening every day in social media. Can you imagine how many more people would have been trying to capitalize on those news stories if Twitter was around back then?

The Tylenol cyanide murders of 1982 changed a lot of consumer views. If you don’t believe me, just take a look at the packaging of nearly any product. Before 1982, product packaging was much less secure. Many products could easily be tampered and you would never know it. This created a lot of change in the world, and it resembles changes that we see in social media. From location-aware service causing home burglaries to swine flu (H1N1) killing millions, to social media marketing, the Internet is wrought with fear-selling. I will give you some examples and hope you see the similarities.

Location Aware Social Media

There have been a handful of reports of people’s homes being burglarized after they made a Foursquare, Twitter, or other social media service update while away from home. This is a very personal matter that I neither strongly advocate nor oppose, but as an observer, I think the reactions are a bit overzealous. All of the sudden, there is a huge wave of concern for home security making headlines. It didn’t take many burglaries to see a mob mentality take shape and for people to use fear to spread a message. A smaller number of people made the point that only because you make an update away from home does not mean that nobody else is home. Even fewer made the point that it may be better to be away from home while the burglar is at work.

Swine Flu Put Twitter Over Capacity

I blogged about the Swine Flu (H1N1) spread on Twitter very early, on 25 April 2009. It was an amazing case of how quickly things can be passed along, but also how little vetting and how much corruption can happen in communications. I also wrote about concerns of real-time social journalism vs. professionally vetted journalism. Fears are easy to promote, while facts are often a bit harder to produce.

Social Media is a Great Marketing Tool

When the world heard that social media is a great marketing tool, the masses rushed in. It seems that every public relations rep, advertising rep, or SEO who was starving in their line of work decided to starve selling social media services instead. Note that those fields are not dead. There are still successful PR firms, advertising agencies, and even SEO who do not sell social media consulting and marketing services at all. Although each of these services are deeply intertwined, many of the people who made significant efforts to focus on social media above their previous focus did so because they were already at a low production level. It seems that since many of them saw a bunch of people talking about their business on Facebook, they signed up for everything they could get their hands on and hung their shingle as a social media expert. That should get them rich beyond all belief, right?

This can initially create more of a problem than a solution for the industry. It creates great challenges for people to filter quality. At the same time, there is the positive side, in that it causes the cream to rise to the top, so to speak. Business uses the same law of nature that we call “survival of the fittest” and the weak will starve and eventually die.

As we wait for the weak or less talented to die their slow miserable death, we endure these times of turmoil. Saying that anybody can provide a justifiable service to a company in social media is like saying that any guy off the street can be Tom Brokaw or Walter Cronkite. Sure, they can report something, and they can even make it believable, but is there a sustained value? We shall see, but in the end, I believe it all comes out well.

In the famous words of Walter Cronkite, “… and that’s the way it is.”

The answer to this question is not always yes. Here is an even better question for you to consider. Will presenting an appealing message to thousands more of the right people who are interested in your products or services be beneficial to your business? Maybe your answer is “no”, but I really doubt that.

There are a lot of questions to be answered about reaching a targeted audience that is important to your business. There is a lot of fear of failure and loss. Sometimes I think the people who doubt potential for increasing business using the Internet the most are often convinced that it only happens for the lucky ones. I have good news for you. You have the luck of the Irish on your side today, and they don’t call me “Murnahan” for being French.

Tough Marketing Questions for Many People

Marketing is a scary thing to a lot of people. I mean, it all seems so speculative, right? Maybe you think it seems like a bunch of guesswork, and some people just get lucky.

Marketing is not so speculative at all. This is not like rolling dice on a craps table and gambling with your company’s money, except for the newcomers to the marketing industry who are trying to earn as they learn. There is a lot of math and science at work. Doing it right sometimes just means making proper calculations. On the other hand, the message you deliver requires marketing creativity, but even creativity is not as speculative as you may imagine. There really are a lot of safeguards in proper marketing, and it does not need to be risky.

The truth is that there are a lot of people who just don’t hit the mark. They don’t get the marketing right the first time, and that opens a floodgate of fears and apprehension. It begs some tough marketing questions for many people. Some of the hardest questions running through people’s minds are as follows:

“Is it really likely that I can reach thousands more people interested in what I offer”
“How much will it really help my business?”
“How much it will cost?”

These are troubling questions that hold a lot of people back from the much more important considerations of what happens if you do nothing, or keep doing the things that do not work. I will offer you some answers to each of these. Please pay attention.

Now Seriously, Would Exposure to Thousands More People Help Your Business?

When you hear something like this it is really easy to assume that it is just hype, or that it will not be worth the expense, right? Often, it truly is just hype, but it is true that there really are thousands of potential customers out there. If you have the right message, at the right time, and deliver it properly, those can be your customers. This is not a myth, and it is not a unicorn hunting expedition. It takes some well crafted effort to achieve, but it really is not all that hard to gain huge amounts of new business with proper Internet marketing.

Is it really likely that I can reach thousands more people interested in what I offer?

Are there really thousands more people out there on the Internet who are interested in what you have to offer? Yes, people have actually even been successful selling dog poop online! Is it likely to reach the right audience with a proper marketing plan? Yes, but a weak plan with little effort will just disappoint you, again.

You can rest assured that there are not very many of the tens of thousands of readers that come to my blog each month who are seeking tips for knitting pajamas. They come because they want ideas, and they want to know what I know about SEO, social media, and other Internet marketing topics. Now what percentage of Internet users do you think are really interested in marketing? Seriously, this isn’t the most fun you ever had. Most people try to ignore marketing until the competition destroys their business. Don’t you think some people will be interested in what you have to offer, too?

How much will it really help my business?

Here is one of those easy questions to answer with math. You know how much each customer is worth to your business, right? You know how much you spend to acquire each customer, right? With this information and other vital data, it is pretty easy to calculate the actual gain to your business. If you do not have solid numbers, you really need marketing help more than you realize.

I understand that you hear all of the talk about the Internet being like the big California Gold Rush of 1848. You are surely hit by hundreds of Internet marketers trying to sell you SEO snake oil or proposing that you will make millions of dollars using nothing but Twitter or Facebook. Yes, most of these offers are crap, and easy to see through.

Now let’s stop being silly and answer this serious question. If it is true that you can realistically reach a targeted audience of thousands more people with an interest in what you offer, wouldn’t it be absolutely absurd to ignore it? Here is the answer: Yes, it would be absolutely absurd, and the scary cost is that your competitor will probably reach the people you missed. Question answered? Yes, I think so.

How much will it cost?

If you see marketing as a net loss, you are really not getting the point of it at all. Perhaps you have just tried all the wrong things and you are tired of trying.

If you think of Internet marketing as an investment in your business, you are on the right track. Like an investment, you must consider how much you want to gain. The consideration of a well thought out and effective marketing plan should be more along the lines of how much money you can get your hands on to do the one thing that will grow your business more than anything else. When people ask me the question of cost before any considerations of the objectives and directives involved, I tell them “You had better bring your lunch money.” This is for two reasons. First, because the more you put into marketing, the more you get out of it. Second, because I have a whole lot to teach this person about how marketing really works.

I have written many articles on the topic of Internet marketing and development cost. Here are a couple of them that you may find interesting:

One More Question!

Oh yes, I already asked you this one, but now it is time for your answer. Will presenting an appealing message to thousands more of the right people who are interested in your products or services be beneficial to your business? I ask this, because it is what makes my telephones ring. It is what I do for my clients. This is not a rhetorical question. Find me here if you want more answers.

Here are some delicious tater chips for your enjoyment. Many SEO / Internet marketing and non-SEO people alike took notice of my recent article on how to sell SEO (and compare SEO). It is a pretty important topic for anybody hoping to do more business using the Internet. So, I thought I would write a piece on how to market SEO, but as before, this is not just for the SEO and Internet marketing folks. Whether you sell SEO services, fishing lures, or potato chips, this article can help you, too.

Don’t get confused just yet if you are not in the fields of sales or marketing. This should help to get your thoughts in the right place, too.

Sales and Marketing Are Not The Same!

I want to get this point clear first. Sales and marketing are so often intertwined that some people just look at them as the same thing. Please pay close attention. Sales and Marketing are not the same thing!

People in the fields of sales and marketing often realize this, but even they will get this mixed up a lot of times. Sure, the two disciplines of selling and marketing both have the similar focus of driving more dollars into your pocket with super-fantastic return on investment (you know, ROI). If you seek the definitions in many places, you may even find these two terms to be very similar. The truth is that they are different … they are vertical, but not the same. I can tell you that many salespeople know a similar amount about marketing analytics as their marketing counterpart knows about being bitten by that dog that answered the door on the last sales call.

Some people have called me a great salesman. They clearly missed something, because I actually kind of stink as a salesman in some ways. I give them the proof they want, but I am not about to grovel to the lowest bidder … that is just not my style. If I have to ask somebody to buy what I do, I consider it a failure in my marketing. This is because if the marketing is done right, the sale should be nothing but the fun part. Really, if somebody wants a big sales pitch, I just tell them to get a pen handy so I can have them call some of my customers … or even better, read more of my blog.

So argue if you must (that is why I allow your comments), but let us look at this as Internet sales being when somebody clicks your “buy” button or rings your phone, while marketing involves the sequence of events that led up to that wonderful (huge beam of light coming from the sky and angels singing) click that made your cash register ding.

Vertical Market? Guard your Wallet!

I do not like those industry terms people toss around just to sound smart or to throw the customer off long enough to grab their wallet. I have made fun of this in the past, because it is often designed to obscure the message just enough to distract a smart and hard working person who just doesn’t have a reason to know everything about cytology, acetaldehyde dehydrogenase, or how to bring more customers to their business.

If you are not a marketing person, you may not understand a vertical market compared to a horizontal market, or a skazmodic market. OK, I made that last one (skazmodic) up just for fun. You are not expected to know everything about marketing. Seriously, nobody knows everything about marketing, and the majority of the world’s population has another discipline to focus on. Should a dentist know as much about marketing as a marketer knows about dentistry? Not at all, but I can tell you that either of them is just as important in whether you eat or not. Without good marketing, most of what you know in this world would look a whole lot different.

So you may ask, what is a vertical market? Let me break the term “vertical market” down for you. If you are selling fishing lures, it is a vertical of fishing supplies, which is a vertical of outdoor sports. Other vertical markets are camping supplies, and hunting, but fishing lures will probably never be a part of aircraft repair (and if so, please choose a different airline).

Wikipedia includes the description of a vertical market as follows:

“The activities of participants within any given vertical market are typically similar in that they aim at solving the same or similar problems. These markets are typically competitive, due to the overlapping focuses of the products and services that are provided to the customers.”

Love Your Vertical Market … I Do!

In the SEO profession or in any market, I suggest falling in love with your vertical market. Get to know this market and it will not take very long to realize that your vertical market is chock full of mutually-beneficial assets. With this considered I use SEO as my example. Surely you can see how SEO is a vertical of website design, web development, web hosting, technology, marketing, advertising, and more. These are markets for the SEO professional to consider as their friends. Yes, vertical markets are your friends! Do not mistake this, because if you do it will hurt your bottom line whether you sell SEO / Internet marketing, fishing lures, or potato chips.

Any marketer worth the water they are made of should be highly aware of the vertical markets of their clients. Sadly for marketers, as so many marketers seem to be fighting for the same dollars, they forget about their own vertical market. For example, I am a search engine optimizer (SEO), but if you think that means I do not work very closely with other SEO, you must think I am totally stupid. These folks are my closest allies, and often my best clients. That is because as with any industry, we each have specific skills and when we put those skills together, we get a whole lot more accomplished. Digg.com is really not a huge piece of my own personal work, but you can bet that I know a whole bunch of people to who leverage it massively. On the other hand, I have somewhat of a whacky way of producing content with massive appeal. I mean, I produce really great results with things I come up with after a gallon of coffee and a pack of cigarettes. I do all of the things an SEO does. I create content, I am a programmer of about every known language, I have wicked skills with incoming link production, I am highly active in a squillion social media venues, I write for a good handful of blogs, and so many other things. So am I out to grab up the whole market by myself? Heck no! Not at all, because the more meat on the bone for those friendly competitors, the more food is on my table, too.

This, my friends, is vertical marketing at its best. Never think you are so amazing that you should try to do it all by yourself. The best SEO people know where their marketing talent lies, just the way the heart surgeon knows that he doesn’t want to perform vasectomies.

Horizontal Market … Oh, Beautiful Sunrise!

If the sun rises with your horizontal market, there are still some pretty huge things to consider. If you are trying to sell your product or service to anybody and everybody, you do so at your own demise. Trust me … no wait … I hate that term, because it implies that I have been lying to you all along. Don’t trust me … just go find out for yourself how miserably you will fail at trying to reach the hundreds of millions of people who desperately need what you offer if you can just tell them all about it. Let me know how that went after you spend hundreds of squillions of dollars on that campaign. Just be sure you set a couple squillion aside for when you are ready to do it the right way.

Consider the massive potential customer base of a potato chip company. They must have a really easy marketing plan. All they have to do is tell everybody who eats potato chips how good their product is, right? Wrong! If this was the case, you would probably never see a potato chip company advertising that their product is fat-free, in earth-friendly packaging, cheesier than the rest, low salt, in a nice can so the chips don’t get broken, or any of the other things that segment their market based on targeted desires.

To the SEO / Internet marketing people reading this:
Let’s think about that vertical market and start working together.

To the rest of you:
Call me right now so I can get my vertical market to talking about targeted reasons that your potato chips taste so amazing.

Wow, did you see that coming? I have something that anybody with something to market needs, but I am calling my vertical market to action. It is fancy how that works, isn’t it?

PETA Commercial Banned From Super Bowl

PETA has long been known for risky marketing tactics. Following the PETA marketing folks’ trend, they have produced yet another commercial banned from airing on television during the upcoming 2009 Super Bowl XLIII. Although the PETA commercial will not be aired during Super Bowl XLIII, the banned commercial’s video “Veggie Love” will surely circulate across the Internet enough, and at a lower cost to PETA, to make up for much of its lacking television airplay.

The cause for the commercial being banned is due to the overtly sexual nature of the video, but that is seldom a concern on the Internet. Regardless of the airing on Super Bowl XLIII, PETA’s “Veggie Love” advertising campaign is poised to become a bigger hit online than expected. When I recently visited their Website, the video would not play. However, it is also available for download, and on YouTube. For that matter, it is not so unlikely that somebody has already tried to email it to you.

What is PETA?

People for the Ethical Treatment of Animals. Just in case you are not familiar with the PETA organization, it is a group set to end unethical treatment of animals, including for food, clothing, or just about anything other than to raise as one’s own family. You will find more information about PETA on their Website, PeTA.org.

Watch PETA Commercial Banned by NBC

I did not personally find the commercial to be offensive. It is perhaps in poor taste for the message they are serving, but there is no nudity or outrageously offensive content. However, if you are easily offended by a woman licking a pumpkin or making out with broccoli and asparagus, simply don’t press play.

PETA Viral Marketing

Although I disagree with the methods and the message represented by PETA, as a marketing guy, I must give great respect to the marketing group for their viral marketing campaigns. If only the team had a better project to work with, they would surely see greater success.

My Personal Take on PETA

I used to think PETA stood for People Eating Tasty Animals, and I still prefer that version. If animals were not for eating, why do I keep seeing them at the grocery store? I am not out to treat them unethically, and I can certainly respect the animals I ingest (some more than others). I will perhaps never understand how it is unethical to follow one’s own nature to eat animals, but it makes me wonder what crafty things would happen to the human body as it evolved to their vegetarian views if we stopped. I also wonder what we would do to deal with the huge influx of animal population if we so broadly disrupted the food chain.

Keep Eating Animals!

It is my goal, and surely that of many of my readers, to keep eating those yummy animals we have come to love. In fact, I think I will now make a special trip to the grocery and pick up some extra dead animals to enjoy with my beer as I watch Super Bowl XLIII this coming Sunday.

SEO vs. PPC: The 2009 SEO Uprising

Search engine optimization (SEO) reaches the people who are looking for you right now, and pay-per-click (PPC) advertising reaches a back-of-mind market similar to billboards and television advertising. Cost considerations and increasing market competition positions SEO for a huge uprising in 2009. Although it is likely that both SEO and PPC will continue to see big gains against all other marketing methods in 2009, my prediction is that the 2009 SEO uprising will be substantial and swift in the first half of the year and carry through the end of the recession.

SEO and PPC Comparison

Both SEO and PPC each have a strong place in Internet marketing, but let us look at a very simple comparison of SEO and PPC and how they each work for or against you. I will give you a description followed by pros and cons of both SEO and PPC.

Search Engine Optimization a.k.a. SEO

SEO focuses on bringing your Website to the top listings returned by search engines based on its relevance to a search engine user’s query. As quoted from my recent article “SEO in a Nutshell“, a simple decription of SEO is as follows:

“SEO is, the practice of improving the qualities of a Website in order to be better indexed in search engines. In very non-technical terms, SEO makes it possible that when somebody goes to their favorite search engine, usually Google, and searches for something, that they find your listing at or near the top of the list.”

Considering that the focus of SEO is to be found by customers rather than finding customers, it has a much higher conversion of lookers to buyers. Because of SEO’s very nature, it is the most targeted approach to the market.

SEO requires quality Website content that people want, and search for using a search engine. The content should be on-topic, which is to say that if the Website is about beauty products, you do not try to optimize it for fishing lures and tractor tires.

The Pros of SEO – SEO lasts a very long time. Once the content is produced, optimized for search engines, and reaches a high search engine placement, the cost stops while the reward keeps coming in. SEO provides residual benefit, and the return on investment (ROI) of SEO increases over time.

The Cons of SEO – The best results come from paying a writer and SEO professional to research the most effective keywords and achieve the proper search engine placement. This will generally have a higher upfront cost.

Pay Per Click Advertising a.k.a. PPC

PPC is generally based on a bid-rank system, whereby companies place a maximum bid for the position and frequency that their advertisement will be displayed, as well as a daily spending limit. For simple comparison, I am also grouping pay-per-impression advertising and other methods of online display advertising into the mix. They all have much similarity in that they display the advertisers message alongside the content that users were actually seeking.

There are many variations to the pricing models, but the basic principle is that the advertiser pays for each time somebody clicks on their advertisement, or in the case of pay-per-impression ads, every time the ad is displayed to a visitor. A key to PPC or display advertising success is in the ad placement strategically reaching the proper demographic.

The Pros of PPC / Display Ads – PPC and display advertising in general can provide greater exposure to a back-of-mind market that may not have considered your product or service until they saw the advertisement. This can prompt users to buy when they were not already in the market.

The Cons of PPC / Display Ads – Each method of PPC or other online display ads have a termination point. When you stop paying for the ads to run, the benefit is gone. There is not a residual benefit, and the return on investment (ROI) of PPC stops when the spending stops.

SEO vs. PPC / Display Advertising Summary

Each Internet marketing method has a place in Internet marketing, and they often work nicely together. With greater consideration given to the return on investment (ROI) of online advertising and marketing during recession, SEO has a leg up for 2009. While the ROI of PPC and display advertising drops sharply when the investment stops, the ROI of SEO keeps growing.

In either case, 2009 will bring changes to Internet marketing. It is most important that whether you use display advertising or SEO, you should do something to assure your place in the 2009 Internet market.

Author Mark Murnahan is the Chairman and CEO of YourNew.com, Inc. and provides SEO consulting services to companies and non-profit organizations. Mark Murnahan may be reached toll free at 866-A-Web-Guy (*REDACTED DUE TO AGING WEBSITE*) for consultation.

Tag: Internet advertising

How To Market SEO and Vertical Internet Marketing