how to sell seo Archives by Mark Murnahan

Lighthouse Candles: A Flicker from Search Engine Obscurity

I know, you may be thinking to yourself, “Lighthouse Candles, Mark, really?” Yes, it is true that I am generally likely to write about something more exciting and manly, and include things like guns, race cars, and motorcycles. That is mostly because I draw things right out of my real life, and my life is manly. Don’t make me prove it!

Not this time, my friend. Today, I am taking “SEO and Social Media Marketing Blog” to a whole new level of lace pink pantie-waist and foo-foo good smelling stuff. Just go with it, because if I have my way, Lighthouse Candles will be researching gunpowder and locker room scented candles by day’s end.

I realize that a lot of small companies are struggling with their marketing. It is very confusing to a lot of people. A common statement I hear is “We just can’t afford marketing.” The trouble with that statement is how stressful and difficult it is to keep paying all of those other expenses without marketing. Marketing is what sells products and services. It becomes a chicken and egg question of which comes first. Without marketing, there is not enough money to afford marketing. Something has to give, because unless a business does afford marketing, they can’t afford marketing. Without marketing, a company is better described as a costly passion than a business.

Lighthouse Candles SEO Marketing Example

Like so many other companies, Lighthouse Candles in Salt Lick, Kentucky has a strong case for marketing their business online. They produce a consumer product, and in order to earn profits, they must sell that product. In very familiar fashion, their market potential is huge, while their market reach is comparatively minuscule. In fact, I was challenged to find them at all.

Lighthouse Candles is representative of many small companies in some respects. So, I am using them as an example to pose some questions about business, and why some companies thrive, and others fail.

If the product is as good as they say, then why is their reach so small? Is it because people don’t like them? Sure, that happens with some companies, but it is more likely that the company is better at what they do than they are at marketing what they do. These people make and sell candles. They have done it for over a decade and a half, so let’s assume they have become pretty good at it. It is their specialty, and they are smart enough people to concentrate on that specialty. They make candles … but they are not a marketing company.

It is easy to wonder why they don’t take more care to market their company better, but I think it is really foreign and scary to many companies. I frequently find the cause of under-marketing to be fear of the unknown, apathy, finances, or a combination of these. It is seldom because they want to keep their revenue and profit low.

It is a big challenge to help companies like Lighthouse Candles to stop being afraid, start caring more about their business, and to grow their finances. When that challenge is overcome, it brings consistency to a company, and levels the ups and downs in business, and that takes knowledge!

Reducing Lighthouse Candles Challenges With Basic Education

It is hard to make good decisions based on bad information, or information that is hard to understand. When it comes to marketing, especially online, there is a lot of confusing information. I think it brings a lot of people to see marketing as risky, rather than to understand it as an investment. So let’s clear that confusion a bit and make some sense of this.

Many companies treat their marketing budget like risk capital, instead of a required operating cost. Marketing should not come from a slush fund, and it is not a luxury item. It is an essential component of business, and it is what makes companies more profitable.

I have to admit that there are levels of understanding of the Internet, and of marketing, that I tend to forget. I have been in my industry for many years, and it is a constant challenge to explain things in ways that both novice and experts will benefit from. If you will give me your time, I will try to deliver on both counts.

A friend told me, only yesterday, that some of my topics are “way over his head”. I really didn’t understand it, at first. I guess I often just assume that people in business know that being more visible, with the right message, to the right people, will increase sales, profits, and make a company more successful. Good marketing accomplishes those things, and the Internet is an extremely good tool.

I am sorry for the instances when I get too deep with my geekish chatter about SEO, customer modeling, propensity marketing, data analytics, and anything else that makes your eyelids heavy. The thing is, I really want to make this easy. I seriously, with every cell in my marketing brain, intend for people to benefit from the tips and advice I write about here on my blog.

Today, I want to break this down and make it easier than ever, while providing a good reminder for the experts. The SEO acronym stands for search engine optimization. There is a lot that goes into those three little letters, but let’s keep this simple.

Being listed at the top of the page when somebody searches the Internet is one big piece of that success. Being listed for something obscure is not good enough. Knowing what the people interested in buying your products or services are inclined to search for is another big part of the job. Then, after they search the Internet, find you, and click over to your website, you must give them something interesting, useful, and trustworthy enough to become your customer. Even when all of that is done, good SEO marketing includes giving them reasons to come back, and to tell their friends about their great experience.

OK, but this is about Lighthouse Candles, right? Yes, that is correct. Lighthouse Candles is a company I will use for my example. The example is intended to get you thinking about their missed potential, and how you would run things if it was your company.

Useful Observations About Lighthouse Candles

I have not spoken with Lighthouse Candles, so I am working with what I know of them from the Internet. I have the same information that any customer or potential business partner finding them online would have, if they looked for it. The first challenge was just finding them. It was seriously not easy, and their website was buried deeply from view.

Note that this is not picking on Lighthouse Candles. It is absolutely not one of my “Suture Express” jobs where I take over 50 percent of the top ten Google search results for their company name. It is more similar to the examples I have made with fearful Smart Slate retailers, apathetic online cigar stores, and lazy car dealers who fell asleep at the wheel and missed huge opportunities.

This is just observation, and it is an example that I find extremely common with companies that buy a website and are left wondering what to do with it. It is what often happens when a company realizes they need a website, but decide that the cheapest website price will be the best option for them. Then, their misinformed question of “How much does seo cost?” leads them to realize that marketing is much less about cost, and is better addressed by how much it pays them. It is called return on investment (or ROI for short), and it is based in mathematics and science, not unicorns and fuzzy bunnies.

How I came across Lighthouse Candles in the first place was when I saw a visitor to my blog that seemed to really pay attention and read what I have to teach about online marketing. Of course, every visit to any website is logged. Since I know what to do with my user data, I will often go through and take a look at people who are looking at me. I learn a lot from their actions, such as how they arrived here, what they do while they are here, how long they are on each page, and much more. I filter through and find users who visit certain pages, with a special interest toward anybody verging on an hour in a given week, and viewing 20 pages. These are the kind of website visitors I just want to reach out and hug. These are the kind of website visitors you should be reaching out to hug, too!

Fortunately, I discover a whole lot of users like this, which feels great, because it means I am doing my job well. Certain visitor actions will catch my attention when I don’t get a call or email. Here was a visitor who caught my eye.

Whenever I see this level of activity, and when specific pages are viewed for given amounts of time, there are a couple of likely conclusions as follows:

a.) Somebody is really trying to learn and implement suggestions I make.
b.) They are finding out what I know about SEO and social media marketing before they contact me to do the job.
c.) They have a rogue SEO next door who has hacked into their wireless network and is reading my blog.

There are just not a lot of other reasonable possibilities. I don’t know which is the case here just yet, but those are each distinct possibilities. So, let’s split a, b, and c into some likely conclusions.

First, I want to applaud Lighthouse Candles for being more proactive in their business and trying to improve their online market. I think it is a grand idea for them to try and reach out to capture a larger market share. There is a reason Yankee Candle has hundreds of thousands of website visitors per month. They sell candles, and although race cars and motorcycles are popular, people apparently really like candles.

So, we must ask the real questions about why Lighthouse Candles is not making a more aggressive play at that Yankee Candle market. Some companies will say they just don’t want to grow, out of principle. We can rule that out, because Lighthouse Candles is researching how to grow. They wouldn’t be on my blog otherwise. We could assume their budget is insufficient, but budgets must begin somewhere. That “somewhere” is what determines how well a company reaches its market growth objectives. That can mean reaching several different market potentials such as the market of investors, the market of retailers and distributors, and the market for potential acquisitions. There is a lot more possibility than just setting a goal of keeping the lights on.

The first reliable market to reach, in order to attract those other potential markets, is the consumer market. After all, who wants those candles in their stores, distribution networks, or investment portfolio, if the consumer doesn’t want them?

I know that it is a scary thing to believe in your own company, and to see things from a clearer view of potential. I have built successful businesses for over 20 years. It will age you faster than nearly anything else. However, success would not be so alluring if everybody could do it. That would cause the whole complex of “survival of the fittest” to come crashing down! Let’s not make it that scary. Instead, I will try to offer my possible answers and solutions to the a, b, and c speculations listed above.

Speculation is guesswork based on limited evidence. When that evidence is enhanced by experience, its feasibility increases. So this is based on calculated guesses, rather than just randomness. Breaking this into simple terms, in my estimation, the answers to those earlier possibilities are as follows:

Speculation About “a” (trying to learn and implement): This often happens when the company either does not have enough funds, or belief in their market potential to hire a professional. You can give them all the facts, case studies, and trustworthy reputation, but their confidence will not waiver. Their hopes to gather enough knowledge from reading blogs and do it themselves is what gives them confidence, because if they fail, it was probably just “fate” anyway.

Possible Solution to “a” In this instance, I would suggest an investor, or a bank loan, or pulling their teeth and selling their gold dental fillings. Just like any field, an experienced and accomplished professional will do a better job 100 percent of the time. No, not 90 percent … don’t even go there.

Example: Suture Express tried to cut their expenses and do things the cheap way. Search Google for them and look at the top ten search results to see how well that went.

Speculation About “b” (seeking the right option): This shows a diligent business person who understands that one of the greatest assets a company can have is the right people to do the jobs they are trained for. Many famously successful businesses have credited their success to discovering the right people, and knowing when to delegate what is not within their area of expertise.

Possible Solution to “b” Try driving a car like in this video. If you crash, it should help to emphasize the importance of training and the difference between a professional and somebody “testing the water”. If that doesn’t work, a frontal lobotomy may be in order, but I am not qualified to give medical advice.

Example: I don’t try to make candles, and I don’t do my kids’ dentistry either. I know when to hire outside professionals, and I am far more successful for it!

Speculation About “c” (rogue SEO): I suppose “c” is a good example of just how badly they need somebody on their side who understands the Internet from every angle.

Possible Solution to “c” Buy a better firewall, use better encryption, and change all passwords to something a little more challenging than “candles123”. Then, spend some more time at that computer to find out how easy it really is to hack a network.

Example: This is what a password looks like … o*D#kV$j2X&c7X

Some Painful Truth About Lighthouse Candles

In the case of Lighthouse Candles, there is such a huge opportunity, but why aren’t they doing things right? Why is their first marketing statement on their website a disclaimer. Yes, seriously, the first word after their company name is “DISCLAIMER”. Is it likely that a professional marketing consultant suggested that, or is it the work of a candle maker? Would Yankee Candle do that?

Why did they hire an inexperienced website developer who does not have good design or programming skill? They hired him for an ecommerce site, no less! I mean, surely he is a nice fella, but my guess is even stronger that he is cheap … very cheap! Not surprisingly, the one outside link to the Lighthouse Candles website I found was an accidental link placed on the privacy page of another company that their web developer built. If you are HTML literate, you will love this:

Why does Open Site Explorer only show three total links to the website? Yes, the total domain-level link count is three! Heck, even my little one man blog about boring marketing stuff shows 115,452 total subdomain-level links. Can you imagine what some great smelling candles could achieve with some effort?

Lighthouse Candles Subdomain-Level Links According to Open Site Explorer

aWebGuy.com Subdomain-Level Links According to Open Site Explorer

In the real world, marketing, and all of those tedious related tasks like feasibility studies, customer modeling, strategy, planning, budgeting, psychographic analysis, making good connections, and all of those other eyelid droppers really do matter. They are what make up the biggest differences between Yankee and Lighthouse.

If you like candles, maybe you’ll like this song, too. Candles by Hey Monday. It is something to listen to while you add your comments.

Photo Credits:
Candle by oneilkwangwanh via Flickr
Candle Smoke by The Ewan via Flickr

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SEO and Social Media Reward: $5,000 for Introduction

Updated 13 June 2011 — This offer is re-opened through 30 June 2011.

I am going to give you an opportunity to pick up $5,000 just for making a simple introduction. This is not a hoax, and I really will put $5,000 in your sweaty palms for introducing me to “the right one”.

Great weather is coming, and I am pretty sure that most people can find a way to spend a surplus of $5,000 this spring. Cruise ships, sandy beaches, mortgage payments, utility bills, and many other amazing delights are right around the corner.

I hope that $5,000 will be worth a few minutes of your time to rack your brain, peel through your list of contacts, and think hard about whether you know this person I am seeking. Mostly, I hope that you will do it because I am a good fit for that acquaintance of yours, and because we deserve to meet each other.

So that you can have a better idea of who you are introducing, I offer you a link for more information about me, but you can come back to that part.

First, I will briefly explain why I am making this offer, what I offer, and who I am looking for. If you just want to skip to the details, click here.

I just reviewed the response to an engagement letter I sent out a couple days ago, and I almost wet myself with laughter and dismay all at once. I send out what seems like a squillion responses to companies that contact me hoping to benefit from my work, but this one was different. It was for a company that was referred to my services by somebody who was referred to my services. Somewhere along the line, it seems that I have picked up a reputation for what I do. This still does not mean that everybody I meet has a brain in their head, a dollar in their bank, or a sincere desire to improve their business.

As I have seen many times before, the recipient of my engagement letter hit me back with something resembling “Duh, wut duh ya mean … ya want us tuh pay fur it?” This was not their exact words, but that was my interpretation. To say the least, I am not very tolerant of cheapskates, or people who talk about action more than actually taking action.

It was after this response that I seriously realized that I had hit the wall at the end of my patience for dealing with this equivalent of The Abominable Snowman on Looney Tunes (video reference). As a husband and father of three, I am all grown up and reasonably mature, but if I must tolerate another of these abominable snowmen who insist I am a rabbit, I will likely use much stronger language than good old Daffy Duck.

Yes, I am a snarky guy, and I prefer to send a good booger from your nose to your computer screen than to make this sound too serious. After all, I am trying to put 5,000 bucks in your pocket, and that should be fun!

In this case, I am going to spell something out in sobering terms. I love the work I do. I help companies to be successful with their online marketing. It is an awesome feeling to see companies succeed. However, I must say this in true Murnahan fashion: “Business is great if not for all the damn customers.” Is that crazy? Perhaps, but it is very true. I am inundated by requests each day to offer my services to build an uncommitted company’s success for a fraction of what my work is worth.

The size of the company doesn’t matter. Building bigger and more profitable companies is my job. Even a small company with a focused desire for business growth can be extremely successful with a good strategy and a decisive marketing approach.

I broke my magic wand a long time ago. So, these days I build companies with other tools like market research, strategy, customer modeling, and well-crafted ideas to help companies look, smell, and feel like sex, bacon, and other things people crave. Yes, you read that correctly. In layman’s terms, my job is to make companies more like sex and bacon. You know what I mean, the things that people like.

That is how companies become popular. It improves their search engine rankings because all of the sudden the whole world wants to link to their website. Understanding their best value proposition and knowing the customers who want their “sex and bacon” improves their social media reach, and response rates. When it all comes together, it makes a lot of other great things happen for a company, including much higher profit.

Seeking a Frog Hair in a Fiberglass Factory

Although I am a very experienced and creative marketing guy, finding the best clients is like searching for a frog hair in a fiberglass factory. I sort through a lot of people rubbing their lamp and hoping for a genie, but a much smaller number of people are ready and able to put a signed check in my hand. They still want their fill of that sexy bacony stuff that comes when I rub a couple brain cells together, but that comes with money.

I have said it many times, and even blogged that “When I go to hell, they will have me selling SEO“. I say that, because I simply do not enjoy the selling process. Sure, you can search Google for How to Sell SEO and find me right up top, but the truth is that I love the work, and not the selling. This is why I am seeking an ongoing project, rather than the short-sighted marketing that many people ask for.

To make this fun for both of us, I am offering you a $5,000 reward to help me find that one special “frog hair in the fiberglass factory”. I want the one who wants the benefits that a great SEO and social media marketing guy can provide.

Claim Your $5,000 Social Media Reward!

The details are easy: If you introduce me to my special someone who is ready to take their marketing to a new level of success with a minimum six month engagement of my SEO and social media marketing services, you get the money.

This could be either contract work, or in-house, working directly for the company. You can introduce me by email, telephone, blog about it, tweet about it, direct them to my resume, or whatever you like. You only have to be the one who brings us together, and the money is yours. I just need to know that you are the actual person who introduced us, so I welcome you to contact me.

When do you get the money? I am sure you were thinking that, right? I will pay the $5,000 reward within ten days of my acceptance of a paid contract, or within 30 days of joining with a company full-time.

This is a limited offer! This is limited to just one … my special one. I don’t take on a lot of clients, and if somebody wants me enough to make me their Marketing Director, that is clearly a one-time offer. I am also limiting it in time, so stop dilly-dallying and claim your five grand!

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What Created the SEO Monster, and Who Keeps Feeding It?

Have you ever been hit by a stroke of Genius, telling you that automated directory submissions will help your ranking in search engine results? Maybe you thought that some nicely crafted meta tags would help your search engine ranking. I may be a bit too hard on people at times, but common sense just completely eludes many people when it comes to SEO (search engine optimization). Many website owners want to rank in the top of search results so badly that they will try almost anything. Well, as long as it is cheap, easy, and sounds techie-fancy.

When I started to write this, I was going to rant about automated directory submissions. Then I realized that I have touched on the topic of directory submissions before. I still have something to get off my chest, and I still have something to say about the toxic lies and misinformation that have been created surrounding the SEO industry. It is often fueled by greed and hope of getting something for nothing.

It is easy for liars to make something believable to people who know little about the topic. This has created an ugly monster of the SEO industry.

The SEO Monster Eats, Every Day!

In just the last spin of the clock, I have had several people ask me for information about automated directory submission services to improve their search engine ranking. It reminds me that most people really do not understand SEO. Judging from the glazed look on their faces, I can tell that many people really don’t want to understand. They just want it to magically work. I understand that, and I can imagine how frustrating and stressful it must be for non-SEO people to filter reliable information about search engine optimization through all of the common SEO lies (although this may help: 7 SEO Lies: How to Know When the SEO is Lying).

Outdated, Outrageous, and Downright Dishonest SEO Garbage

There is so much bad information and outdated material spread across the Internet that I think it would frustrate the heck out of me if I was trying to feel my way through it for the first time. What bothers me is how many people are out there trying to earn a buck by selling things that do not help, and even more commonly, severely damage paying customers’ hopes of being found in a search engine.

The world of SEO truly is like a foreign language to most people. They read something about SEO and meta tags, and they think they are on to something revolutionary. It just stuns me that with all of the great information out here on the Internet, how many people are fooled by the first scam they come across.

For some people, I think there is a sense that if it is written, it must hold some truth. Once they find out the hard way that it was a scam and it didn’t work, they either give up and hate everything about SEO, or they take the time to learn the difference and read something sensible and logic-based like “Good SEO vs. Bad SEO: How to Tell the Difference“.

Even in large corporate settings, I have often found people in the role of search engine optimizer collecting a nice salary who got their job just by spouting out a few industry buzz words. The people hiring them are either enamored by their “vast knowledge”, or just give up and offer them a job on blind faith.

A really hard pill to swallow is that most of today’s SEO “experts” have never ranked for anything significantly competitive. That is not a gouge against my industry, and these people are not my competitors. It is a statistical truth. To make this point clear, just have a look at the backlinks to most SEO websites and then see where they rank for the first four words of their home page title. Try this with the website of the SEO who reaches you by email, on the phone, or in a paid advertisement, instead of you finding them through a search.

Productized SEO Services Created a Monster

I think that productizing SEO and selling easy to understand pre-packaged SEO services has created and fed this monster. As an industry, those of us who sell SEO services realized a long time ago that it is much easier to package things up and say “Here is your price, and here is what you get.”

This certainly makes it easier to sell SEO. After all, it is easier for clients to choose from a list and compare it to what others offer. Also, it is a lot more profitable for the SEO to create something once, and sell it many times. The truth is that it is seldom what is best for meeting the customer’s objectives, and it creates a mentality that ranking well in search engines is merely a predefined set of SEO tasks.

This is not to say that things like SEOmoz’s SEO tools, SpyFu, and the squillion other SEO tools are not just great. These are tools, but like a paintbrush, they are only as good as the person using them. A tragedy that happened is when a lot of SEO realized that they could sell far more, and easier, if they promised something such as top ten ranking for “x” number of keywords and then price it and put it in a shopping cart for people to buy. There are countless types of SEO services being promoted with a “buy it now” approach, without any consultation, without any strategy, and with a promise of easy results.

Do you really trust anything that is so easy? OK, rephrase … Do you really trust anything that is so easy in 2011?

Directory Submission Service Example

I started my rant with directory submissions, and I will still use it as an example. “What is a directory submission service?” I hope that is what you are thinking, but in case you did not already know, I will explain it. It is a once-heralded way to automatically submit a website to long lists of search engines and directories, with a hope that it would help search engine rankings, bring more visitors to a website, and boost sales.

I suppose it seems logical to a lot of people that if they use SEO directory submission services to add their website link to a squillion directories and search engines, it will produce magical results. Now let’s clear this up. Seriously, do you think that a magical automated fix like directory and search engine submissions will be your pink pony ride to success?

Oh, and nobody else ever thought of that, so it will be revolutionary! Right? Search engines will suck that up like grape soda and will count all of those backlinks (links to your website) as proof that your website is valuable.

Rub a lamp, sucker! Maybe a Genie will come to your assistance, too.

The Productized SEO Monster Awakens My Inner-Sailor

There are just a few things which make it hard for me to hold back my inner sailor and refrain from dropping severely foul language all over my blog. People falling for things like automated directory submissions and other simple tricks helping their SEO efforts is one of those things. I just don’t think I can even be nice about this. Shit! Call it a temporary case of Tourette’s Syndrome, but this inner-sailor in me is wanting out pretty badly.

People who actually fall for things like this drive me nuts. I just want to say “Hey, Genius, do you want to know the truth, or would you rather waste more money and time to screw up your website?”

If you want the real truth about SEO, slow down, pay attention, and stop breathing those SEO fumes in the air. Spend some time to learn things that will actually work, and will help you to grow your business. For example, those links in the text of this article are not just there for me, and they may help you, a lot. Better yet, here is a link for some relatively easy SEO tips that can save you a lot of time and frustration: SEO Lessons You Should Know.

These tips will not cost you a penny, and will only take a short time to read. Maybe I am just full of hot air, but if so, go ahead and search Google for SEO lessons and see where that link I just gave you shows up in non-advertised, relevance-based organic results. Hint: It is not number two on the list.

I do not write about this because I am seeking a bunch of customers. I only work with a couple clients at a time, and I turn away far more than I work with. Yes, writing about SEO helps people to find me, but it is not just here to help me. This is here to help you.

Just one more thing! Have you subscribed to aWebGuy.com yet?

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SEO and Conversion: Increasing Website Traffic is Only Part of SEO

I write a lot about SEO (search engine optimization) and social media marketing. You expect that, and I am here to deliver. What I think a lot of people interested in SEO do not want to face is that SEO is a lot less about tricky technology issues, and a lot more about producing brilliant marketing.

The industry of SEO is ever-changing, but at the same time, many things are constant. For the largest part, the same things that mattered ten years ago still matter today. There have been many technical changes, but the technical aspects of SEO are not as individually important as some people may lead you to believe. The technology is really just a lot of little pieces which we fit together to assist the larger cause.

Early in the industry of SEO it became popular to chase information on the latest tricks to stay a step ahead of the search engines. Although there were cases when this became valuable, it seems pretty convenient that it is also used for confusing customers in order to seem more valuable. Many absurd yet popular myths about SEO such as meta tags still persist, even today.

There is value in understanding the technologies involved, but the truth is often less popular than myths. The truth is that search engine optimization and the value it represents is influenced a lot more by human response than by a computer. Giving people something which holds value to them has always been the most important part of SEO. This is the truth, and it is backed up with numbers.
Providing value to customers is not just a principle of good SEO, but marketing as a whole. When you give people something of value, they are more likely to share it with others. On the Internet, they often share it with links. In SEO, those links are like votes telling the search engines who should sit at the top as the “President”.

The Best SEO Trick Ever: Provide Value to Others

If you adhere to this one solid principle of providing value to others, your marketing will take a positive turn. A trick I have learned through two decades in the marketing business is that sometimes you must give until it hurts. Getting everything you want may not always work on the time frame you have set for yourself. I have often discovered that this challenge simply means that you are either not giving enough value, or you should have started sooner, and with better research.

Transforming a business from good to great is not simple. If it was simple, every business would have great results and everybody would win.

It is popular these days to award medals and ribbons to every kid in the race, but let’s face it … that will not translate well in the business world. We do not all get ribbons and medals.

Making the best of any market means knowing which people to reach and knowing what they want. It means knowing the customers’ needs and desires, and knowing the best way to solve them. When you take a close look, SEO starts to sound a lot like marketing, which is exactly what it is, but SEO is often viewed at as a technical trade. What many people are hesitant to understand is that SEO is more about producing great marketing in a very competitive atmosphere and less about geeky magic tricks. It requires an understanding of what people want, the unique ways they interact online versus offline, creating an appropriately compelling message, and being able to properly apply technology and mathematics.

SEO is a lot less about programming code and geek stuff than it is about people and psychology.

SEO Meets the Human Factor

The technologies surrounding SEO can help a lot, and increased website traffic is a great thing. I certainly love watching big numbers. I know that big numbers of website visitors will always impress my clients. They really want to see those new visitor statistics, because that is something they understand. What they have a harder time focusing on is that if those numbers do not inspire the conversion of lookers into buyers, or convert their brief message into a lasting one, most of the value is lost.

With any marketing message, there is a right group and a wrong group to deliver it to. It is easy to assume that if somebody performs a given search, they are the right audience for you. This is not always as simple as it seems, and often leads to spending a lot of time and money learning hard lessons. Taking a stronger approach to researching your market reminds me of something my father often advised, which is to “measure twice and cut once.”

Focusing on delivering the right message and presenting that message to the right people leads to higher conversion rates. The research to affect this result is in the top two most important roles of a search engine optimizer, second to getting out of bed.

Getting the research right is what tells us how to reach the right audience and what they will respond to favorably. It gives us the information we need to convert website visitors from lookers into buyers. Secondarily, it tells us how to bring more website traffic based on what people are searching for. Yes, bringing the people is secondary to knowing what they will want once they get there. Why should this concept be so difficult for smart people to grasp? Perhaps it is because they are blindsided by a lot of technical talk and SEO lies.

Educating a client on the importance of increasing conversion by producing a better message based on proper research may sound like an excuse to overlook the traffic numbers, right? This is not the case. More traffic is relatively simple to achieve, when you are actually providing high value based on good research.

The fascination with big numbers has created a culture of promoting valueless junk on the Internet aimed only at bloated traffic numbers. As the importance of traffic volume over traffic value grew roots early, many businesses overlooked doing the things that actually produce revenue. This misjudgment has lead many companies to underestimate the value of the Internet for their business growth. They may have hired SEO services which produced a huge volume of traffic, but then when it did not convert to revenue for the company, they lost faith. More often, they find that the SEO either did not really understand their role, or did not make a stand against the client’s preconceptions of the SEO being just a tech job. It is easy to see how these things could make a company stop trying.

Improving SEO Conversion Means Great Marketing

What can you do to convert more website traffic from lookers into buyers? This is an old question that every good marketer faces. The best answer is usually in finding the right audience. It is always easier to sell a product or service if you are selling to the right audience.

It is commonly accepted that good search engine optimizers who have done their research will know how to get more links by providing useful and compelling content. This will create a lot of website traffic, but that does not always mean the money train is coming down the track. If they are trying to sell tractor tires to race car drivers, they may gain a lot of website traffic, but they will probably have a hard time selling tires.

Good SEO also know, which I suspect a lot of people do not realize about the business function of SEO, is that they must produce reasons for those website visitors to take action and convert into something valuable to the website owner. This may mean a sale, a sales lead, a subscriber, or whatever it is that provides value and purpose to the effort. The first step is knowing who those visitors are and what will compel them to take action. The common tragedy is to get the traffic and then try to figure out why people are not responding.

Traffic quality is an area where it seems that many SEO (the good ones) would like to concentrate on more, but they get their hands tied by the client. The client often looks to the SEO primarily for the purpose of driving more traffic, but then neglect the value an experienced SEO has as a marketer and not just as a part of a tech field. This can create a case where conversion is viewed as secondary to a primary goal of traffic, which is totally backward and often a fast track to failure.

What do you think?

Photo credit to landofnodstudios via Flickr

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99 Percent of Marketing Fails, But Eleanor Can Fly!

I have heard percentages of marketing efforts that do not work. I have witnessed those statistics enough to reach the top of my throat, and to declare that most marketing is little more than miserable failure, like the last squeak of a mouse in a trap. In fact, if you held my job for a day or two, you could even taste it like bad acid reflux. It is really true though, that most marketing falls on deaf ears, and the masses are immune to it. This is largely because these days, anybody with a computer and an Internet connection can bill themselves as an expert marketer. The barrier of entry no longer requires aptitude, experience, or even desire for anything other than somebody else’s money.

The odds of a marketer to recognize the root of our field as helping others with respect, dignity, and a desire to serve them has diminished to a point that skepticism is allowed to take over as a prevalent factor. This means that trust … hard-earned and well-deserved trust is due for a resurgence. A recall to the very root of the word “sell” is what it takes to be really great in a marketplace. If you have not learned this from your marketing pedigree just yet, the word “sell”, in this context, owes its origin to the Norwegian word “selje”. The literal translation is “to serve”, and that still means a lot to some of us.

The job of a professional marketer is to figure out that tiny fraction which does work. What we do is to serve our clients in a way which reflects our desire to benefit more than only ourselves, and to serve others at our highest capabilities. It means that a great marketer must look beyond the benefit of a few bucks today and understand the greater benefit of tomorrow.

A Happy Marketing Success Story

As the economy spooks many companies into bankruptcy and executive fears of failed marketing reach the brim of my digestive system and invoke my gag reflex, I want to tell you a success story. Yes, amongst all of the corporate scaremongering and enterprise torment, there really is success in the mix. This story is a real one, and if it is what I believe it is, it exemplifies success in the hardest market ever, which is to find personal and professional satisfaction.

Join with me and jump on board with my excitement for a moment. Raise your hands and start cheering while I share an exciting story of enterprise SEO success.

There is a company, a tried and true success in their marketplace, who picked up the mouse and found me. They searched for what I do, they took time to read a small share of my facts, figures, and persona, and we met by voice over the telephone. The story has more detail, which I will share as it unfolds, but for the moment, I offer you a piece of my expectedly upfront social media transparency.

The caller on the other end of the phone was a bright and cheery executive who revamped much of the delight that I have held so dearly as my ideal marketplace. This was not an intern at the local veterinary clinic asking how they could get a few more sick dogs to treat. It was not even an auto dealer seeking answers to social media marketing. It was a fellow gearhead executive calling on behalf of a gearhead company. He spoke my language, and we held discussions of real marketing beyond just the couple clicks up the roller coaster track that most companies will attempt before they take the chicken exit and get off the ride while the cars roll back into the loading area.

This guy was speaking my kind of language. You know, the language of waking up and smelling gear oil, coffee, and yesterday’s sweat. The kind of stuff that would intimidate Clint Eastwood and force Chuck Norris to turn in his “Man Card” and scream “Uncle” like a crybaby-sissy-bed-wetter. Yes, it was as if the Chairman of Manhood and the CEO of Testosterone were in stereo driving an epic bass line directly into my entrepreneurial earphones.

When I tell you this guy is right up my alley, I only claim that because I actually pictured him taking down six Chicago street thugs with nothing but a toothpick and a rubber band … yep, in an alley … my alley. Indeed, this dude instilled just enough of a masculine man-crush that when I told the story to my wife, she actually recounted it, in jest, with a boy-meets-girl kind of scenario and somebody was about to lean in for the first kiss. She didn’t get to the part where they sweat on each other, but probably just because that made her a bit weak in the knees. The fog of testosterone floating around would be enough to stop most hearts dead in their tracks.

In our encounter, it was as if I was driving Eleanor from the movie “Gone in 60 Seconds” and … well, like we were both driving Eleanor (e.g. Barrett-Jackson Auto Auction LOT: 1287). All but one detail, he actually has yet come to liberate my Eleanor-plus sized budget from the company’s board of directors. He will be working on them this week, and I will assist him in that jailbreak all I can. It will be important that my new gearhead friends understand that there is a vast difference between Lot 1287 and the dozens of other nice 1967 Mustangs in the list, and the difference is not all about the price … it is value which matters.

While we visited, I discovered the most awkward scenario. The company has me pictured as an in-house corporate SEO guy. At first, I felt a little tear on my cheek, because I know there are only a relatively few companies who understand the value that a C-level position in my industry can provide for them, or how much a long-standing CEO requires just to keep feeding his family. Then I started remembering how much I hate selling SEO. I mean, after all, you can Google something as simple as “sell SEO” or “how to sell SEO” and find that I know a lot about this business. My best scenario of how to sell SEO is just to be able to do it, prove it, and earn a squillion dollars from it. I already did that. My selling is over, and what I mostly want is to do the work I love, and to never have to slink my way out of a boardroom because some kid with less talent but a better line of garbage talked them into some cheap SEO. Realistically, any boardroom worth the table where they sit should be able to distinguish real marketing talent from a marketing representative waiting for his next diaper change. If they cannot recognize that difference, maybe a quick Google for “marketing talent” will flip the butter and the bread in the right direction and show them where the real deal lives and thrives. Where that butter meets the bread is with the guy holding uncanny skills (marketing and gearhead alike), a history of success, and a knack for telling what people need to hear even if it is not what they want to hear. That is a guy with the company in mind, whether he is working as their independent SEO consultant or as their boardroom fun department ready to whip out his clown nose and reveal his magic bag filled with market share, acquisition targets, increased leverage, stronger investors, retail fanaticism, and other boardroom delights.

In either scenario which my gear-hugging pals over there prefer, my Eleanor+ (performance bonus, equity, and etcetera) price point is a cheap jailbreak to fire up the passion of a real gearhead marketer who can come to the office and bang out high-compression gasoline flavored treats the way I would passionately provide for these guys.

 I doubt they can afford me, but I am just as sure as motor oil and gasoline going to give them every opportunity to try. It really comes down to how their board of directors view the value of the Internet and my impact upon it.

To my new gearhead pals, I have a tip for your use in our synergistic battle in the boardroom. If they want to know how to justify SEO cost, just Google it! They will find the same guy as when you were seeking how to find SEO talent. 😉

NOTE: To my many longstanding and devoted clients, many of which have been with my services for a decade, please be aware that nothing will shake my devotion to you. You will continue to receive the highest attention from my highly capable support representatives, and you can expect the same level of service which you have trusted me with for so long. As you are surely aware, there is no dollar amount which can purchase my integrity.