hiring seo Archives - Page 2 of 3 by Mark Murnahan

Are You a Participant in Your Business, or Just a Witness?

I blame the Internet. Attack this all you like, but I blame the Internet and its many over-hyped success stories for allowing people to let down their guard and take a “witness” approach to their marketing. We all know that the Internet is a hugely important tool to businesses, but the lack of understanding how and why the Internet is valuable to a company has led a lot of people to throwing their hands in the air and giving up participation in their marketing. It is a knee-jerk reaction people make because all that information about Internet marketing is beyond the comfortable things they understand.

What makes this worse is that as so many people give up trying to be participants in their marketing efforts they give up on even knowing the right questions to ask or directions to take. It is as if they just throw all their fate to Google and a few other websites, and hope they get the right results.

A Non-Participant Seldom Gets Exceptional Results

I received a message a couple days ago that bothered me. It bothered me enough to write this, but it was a message that I see every day from small business people. I want to share it with you, but first, I want to say that this is a good example of why small businesses remain small.

The real problem is the sentiment and lack of attention, and not the actual message content. The sentiment is that of a business owner not really wanting to be a participant, but rather simply a witness to their business. I see this all the time, in a lot of different forms. Obviously, the most common way I see this is in marketing, because that is my job.

I will share the message I received that inspired this topic. On the surface, this may be easy to question how it shows me a lack of business participation, but I will get to the point of how apathy and lack of involvement are common attributes which often destroy small companies. The message reads as follows:

Please provide me with a quote for search engine optimization of my website xxxxxxxxxxxxxxx.xxx.

Thanks,
xxxx xxxxxx

Maybe you think I read too much into this, but let’s dig a little deeper and consider the implied “hands off” hope of being ranked in search engines … or the hope to sell more goods or services with little or no effort.

The email, which came through a form on another of my websites, did not even include a telephone number or good time to discuss their business objectives (although it is requested in the form). Does this person want three customers per year, or 1,000 customers per month? OK, so they just want a dollar figure. If SEO is a commodity, as many people wish to see it, then why do some people have huge online success and others (most) never see a dollar’s worth of benefit?

You could say that this individual did not understand that SEO (search engine optimization) is much more than just some fancy programming code that is put into a website to magically bring in the business. The page they visited just before clicking on my contact page clearly explained things in human terms, but what confusion did they absorb just before they read what I told them? Maybe they just thought they were buying pink ponies and fairy dust like so many other people in online marketing tried to sell them. Maybe they do not actually believe that search engine optimization also means researching the search terms with the highest possible ROI (return on investment) to rank for, fixing any technical deal-stoppers, creating a strategy, and more than anything, discovering and promoting the reasons anybody would want to do business with the company.

Without a purposeful message and understanding who to reach, how to reach them, and what message to reach them with, the whole effort is lost. I’ll bet this guy didn’t think of that. In fact, I’ll bet he will be suckered out of whatever few dollars he is willing to part with. Yet, he may never consider the cost of his missed opportunities. He will probably totally deny the fact that marketing done well, including proper and accurate mathematic, demographic, and psychographic research, will always provide a positive return on investment. I did not say “sometimes” … I said “always”, and that is a truth that most non-participant business owners fail to grasp. It will often take more money, effort, or time than the impatient non-participant business owner is ready to face, but if they are willing to do it right, it will earn them more money. Tragically, it is also a truth that most SEO fail to grasp. Yes, I said “most SEO”, and if you disagree with that, then you must not have seen how many people with three weeks of marketing experience call themselves a search engine optimizer these days.

How Do I Define a Non-Participant Business?

You may wonder how I define a non-participant business, and I will explain this with an example.

As I looked at the website this individual wants to have optimized, I found that it was created with Microsoft Word. It was a really terrible “do-it-yourself” job with no call to action whatsoever. It has zero known incoming links from other websites, and even the business address was in the form of an image instead of text. It was really a great example website to reflect all the worst possible scenarios for ranking in search engine results, and more than I will get into in this article. It was like one of those awful at-home haircuts you see while standing in line over at Wal Mart. Yes, this person really needs some proper assistance.

What makes this story better is that I took a few minutes, out of sheer curiosity, to make a good estimate on his potential reach and effectiveness in his marketplace. I found that if they were willing to pursue a path for success, they could pave their street with gold.

Will I contact this person with a proper SEO proposal? Absolutely not, and I’ll tell you why. It is a non-participant! Only a non-participant would ever try to develop a website using Microsoft Word and ask somebody to fix it with SEO magic tricks. Only a non-participant would overlook the need for proper marketing instead of believing in the Voodoo which people make SEO sound like. Asking for SEO, while every other available factor in my cursory marketing audit of this company showed horrible results, is not good business sense, and it is not the mindset that makes for a successful outcome in any business plan.

You may recall hearing the term “survival of the fittest”, and I am here to testify that it works exceedingly well in the business world. It works just the way it has for millions of years, except it works even faster when you apply it to Internet marketing.

Simply “SEO-ing” a website to rank highly for search phrases is like spitting on a house fire and telling the insurance adjuster that you tried to save it. Asking the search engine optimization professional to SEO your website in this manner is like calling the fire brigade and directing them to spit on it for you.

SEO is just one tactic in a larger marketing strategy. Until you grasp that concept, you are just spitting.

Please realize for just a moment that money alone will not create success in small business marketing efforts. OK, maybe with huge amounts of money, but not the “get it fast and cheap” amounts of money that most small businesses bring to the table. Success takes participation, and often a lot of it. It means having a direction in your business, being ready to follow that direction, and changing direction as needed.

Why Small Companies Are Small

Small companies are small for a reason. That reason varies a lot between companies, but it is often because of lack of participation and attention to the things which grow a business.

Many small businesses do not have the resources in place to oversee important areas of their business growth. When they lack the needed personnel to manage things like legal, accounting, marketing, research and development, and etcetera, they must improvise. That can create a huge burden, but if it was easy, it probably wouldn’t pay very well.

Putting somebody in charge and delegating your weak points is fine, in fact, it is a great idea. However, when it comes to your marketing, the part of your business where it reaches the customers, you should pay close attention to getting it right. Marketing is what will direct many of the other growth factors in a business. Lacking participation and just being a witness in your marketing can cause a chain reaction that destroys many other areas of a company. Marketing is an integral piece of a company that brings in money for all the other things a company needs.

Try asking a couple of marketing professionals how often they find themselves waiting on clients to complete simple tasks. It is often startling how much a marketing person has to hound clients just to send over the pictures they said they were going to send last week, or the reports they asked for two months ago. Willingness to pay attention and complete simple marketing related tasks is often reflected in the overall success of an organization, and it is what I call being a “participant” rather than a “witness”.

I am not trying to sell you this idea, because you can probably already see it in companies all around you … maybe even your own.

Photo credit to Son of Groucho via Flickr

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SEO and Conversion: Increasing Website Traffic is Only Part of SEO

I write a lot about SEO (search engine optimization) and social media marketing. You expect that, and I am here to deliver. What I think a lot of people interested in SEO do not want to face is that SEO is a lot less about tricky technology issues, and a lot more about producing brilliant marketing.

The industry of SEO is ever-changing, but at the same time, many things are constant. For the largest part, the same things that mattered ten years ago still matter today. There have been many technical changes, but the technical aspects of SEO are not as individually important as some people may lead you to believe. The technology is really just a lot of little pieces which we fit together to assist the larger cause.

Early in the industry of SEO it became popular to chase information on the latest tricks to stay a step ahead of the search engines. Although there were cases when this became valuable, it seems pretty convenient that it is also used for confusing customers in order to seem more valuable. Many absurd yet popular myths about SEO such as meta tags still persist, even today.

There is value in understanding the technologies involved, but the truth is often less popular than myths. The truth is that search engine optimization and the value it represents is influenced a lot more by human response than by a computer. Giving people something which holds value to them has always been the most important part of SEO. This is the truth, and it is backed up with numbers.
Providing value to customers is not just a principle of good SEO, but marketing as a whole. When you give people something of value, they are more likely to share it with others. On the Internet, they often share it with links. In SEO, those links are like votes telling the search engines who should sit at the top as the “President”.

The Best SEO Trick Ever: Provide Value to Others

If you adhere to this one solid principle of providing value to others, your marketing will take a positive turn. A trick I have learned through two decades in the marketing business is that sometimes you must give until it hurts. Getting everything you want may not always work on the time frame you have set for yourself. I have often discovered that this challenge simply means that you are either not giving enough value, or you should have started sooner, and with better research.

Transforming a business from good to great is not simple. If it was simple, every business would have great results and everybody would win.

It is popular these days to award medals and ribbons to every kid in the race, but let’s face it … that will not translate well in the business world. We do not all get ribbons and medals.

Making the best of any market means knowing which people to reach and knowing what they want. It means knowing the customers’ needs and desires, and knowing the best way to solve them. When you take a close look, SEO starts to sound a lot like marketing, which is exactly what it is, but SEO is often viewed at as a technical trade. What many people are hesitant to understand is that SEO is more about producing great marketing in a very competitive atmosphere and less about geeky magic tricks. It requires an understanding of what people want, the unique ways they interact online versus offline, creating an appropriately compelling message, and being able to properly apply technology and mathematics.

SEO is a lot less about programming code and geek stuff than it is about people and psychology.

SEO Meets the Human Factor

The technologies surrounding SEO can help a lot, and increased website traffic is a great thing. I certainly love watching big numbers. I know that big numbers of website visitors will always impress my clients. They really want to see those new visitor statistics, because that is something they understand. What they have a harder time focusing on is that if those numbers do not inspire the conversion of lookers into buyers, or convert their brief message into a lasting one, most of the value is lost.

With any marketing message, there is a right group and a wrong group to deliver it to. It is easy to assume that if somebody performs a given search, they are the right audience for you. This is not always as simple as it seems, and often leads to spending a lot of time and money learning hard lessons. Taking a stronger approach to researching your market reminds me of something my father often advised, which is to “measure twice and cut once.”

Focusing on delivering the right message and presenting that message to the right people leads to higher conversion rates. The research to affect this result is in the top two most important roles of a search engine optimizer, second to getting out of bed.

Getting the research right is what tells us how to reach the right audience and what they will respond to favorably. It gives us the information we need to convert website visitors from lookers into buyers. Secondarily, it tells us how to bring more website traffic based on what people are searching for. Yes, bringing the people is secondary to knowing what they will want once they get there. Why should this concept be so difficult for smart people to grasp? Perhaps it is because they are blindsided by a lot of technical talk and SEO lies.

Educating a client on the importance of increasing conversion by producing a better message based on proper research may sound like an excuse to overlook the traffic numbers, right? This is not the case. More traffic is relatively simple to achieve, when you are actually providing high value based on good research.

The fascination with big numbers has created a culture of promoting valueless junk on the Internet aimed only at bloated traffic numbers. As the importance of traffic volume over traffic value grew roots early, many businesses overlooked doing the things that actually produce revenue. This misjudgment has lead many companies to underestimate the value of the Internet for their business growth. They may have hired SEO services which produced a huge volume of traffic, but then when it did not convert to revenue for the company, they lost faith. More often, they find that the SEO either did not really understand their role, or did not make a stand against the client’s preconceptions of the SEO being just a tech job. It is easy to see how these things could make a company stop trying.

Improving SEO Conversion Means Great Marketing

What can you do to convert more website traffic from lookers into buyers? This is an old question that every good marketer faces. The best answer is usually in finding the right audience. It is always easier to sell a product or service if you are selling to the right audience.

It is commonly accepted that good search engine optimizers who have done their research will know how to get more links by providing useful and compelling content. This will create a lot of website traffic, but that does not always mean the money train is coming down the track. If they are trying to sell tractor tires to race car drivers, they may gain a lot of website traffic, but they will probably have a hard time selling tires.

Good SEO also know, which I suspect a lot of people do not realize about the business function of SEO, is that they must produce reasons for those website visitors to take action and convert into something valuable to the website owner. This may mean a sale, a sales lead, a subscriber, or whatever it is that provides value and purpose to the effort. The first step is knowing who those visitors are and what will compel them to take action. The common tragedy is to get the traffic and then try to figure out why people are not responding.

Traffic quality is an area where it seems that many SEO (the good ones) would like to concentrate on more, but they get their hands tied by the client. The client often looks to the SEO primarily for the purpose of driving more traffic, but then neglect the value an experienced SEO has as a marketer and not just as a part of a tech field. This can create a case where conversion is viewed as secondary to a primary goal of traffic, which is totally backward and often a fast track to failure.

What do you think?

Photo credit to landofnodstudios via Flickr

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Why Do SEO Lie? Their Customers Demand It!

You can often catch me defending the importance of search engine optimization, but I am just as likely to criticize the industry. Actually, I tend to be more critical than defensive, but today I am defending the industry honor. This is because although there are a lot of slimy, no good, low-life, bottom feeding, liars, cheats, and rip-off search engine optimizers on the fringe of my industry, there are also many SEO with integrity. These are the men and women in the SEO field who work hard and uphold good business values and deliver on their promises. These are people who take pride in their work and are as excited to see their clients succeed as the clients themselves. So the question must be asked, “Why do SEO lie?” and we should also question the reasons it has become an expected norm in the field. It turns out that a lot of people simply cannot handle the truth and the market started demanding lies. The truth is that it takes more time, knowledge, and expense than most SEO will be willing to tell you. The lies are a whole lot easier for most people to take.

I have done a lot of thinking about why SEO lie and I think I have some good insight to the matter. I have been in the Internet business since about the time graphical browsers came into existence and I have earned millions of dollars for myself and my clients as a search engine optimizer. This is nothing new to me, and I have watched the evolution from beginning through today. I want to share a bit of that with you, and I hope you will understand this from the point of view of a guy with no reason or intent to lie to you. Note that although I may say I am “for hire”, I am extremely selective about who I will work with, and it is statistically unlikely that you will be one of them. That said, if I bullshit you once, just stop reading and move on.

SEO was once a field in which the biggest challenge was to help people understand the value and the need to be listed at the top of search engine results. Being listed as number one in search results delivers many times the return of being listed lower. If you want to learn more about the math, just read the article “Improve SEO Return on Investment (ROI) With Simple Math“.

A Reason to Perform SEO

I will tell you why I entered the industry of search engine optimization for hire, and fell in love with it. Once upon a time, I merged two companies and created a monster. When I say a monster, I mean something big and with teeth that could bite the head off the competitors. We were in the field of website development, web hosting, Internet access and many other things Internet-related. We quickly found that marketing online was really effective, and we made a stand in the wholesale end of the Internet as the geeks behind the geeks. We found ourselves providing Internet access and web hosting services to over 2,000 Internet service providers and web hosts. It soon got to a point when we made calculated efforts to avoid the retail customer. We were doing so well at wholesale services that I often found myself saying “business is great if it wasn’t for all these damn customers!” What we knew was that it had everything to do with our reach in search engines, and so that was obviously an important service offering. What this means is that I joined the industry because I was already successful at it for my own services. I did not enter the SEO field to earn money, I entered it because it was already earning me money.

By providing SEO services to our customers, our customers can sell more, and in the wholesale end of the industry, that is great. Making customers successful means that they sell more, and since the service our customers sell comes from us, it is an obvious formula for success.

Where SEO Lies Began … The Money

Because SEO was such a lucrative field for top performers, it only made sense that there would eventually be an ugly turn in the market. When money flows fast and easy, it is very alluring for every con artist with a computer and a modem. Don’t tell me you have not seen this sort of greed online unless you have never received an unsolicited email for pharmaceuticals. SEO took on an ugly face as it was flooded with people making false claims and unrealistic promises. This was bolstered with extremely high demand for quality search engine optimization that could not be met by the relatively small number of good SEO vs. bad SEO, and due to the huge growth of the Internet.

High demand created a challenge for many SEO, because the industry not only had to explain the needs and benefits of search engine optimization, but also to defend themselves against a growing public perception that was created by the fringe of our industry trying to cash in on the latest craze. This created a market where legitimate SEO had to compete with liars with nothing to lose. On the surface, it put us at a disadvantage, because we planned to be there for the long haul, while the SEO who lie are just there to collect their money and move on and change their company name as needed. In many instances it caused the skilled to stand out, but many SEO took a stance that “If you can’t beat ’em, join ’em.”

SEO is Flooded In Recent Years

SEO has taken some obvious directional changes over the past couple years as companies desperately seek cost-effective answers to their marketing needs. The most sensible answers are usually not the easiest or most comfortable for businesses, and this paved the way for an even larger majority of fringe SEO willing to lie to get their business. Many dirty SEO have preyed on notions that if it is cheaper, it must be lower risk, and that search engine optimization is something way over the customer’s head.

The Internet has grown at an astonishing rate, and along with that, there is a huge population of website owners who know so little about the Internet that they are very easy to cheat out of their money by offering them false hopes. Just consider how easy it would be to lie and cheat somebody who knows little to nothing about an industry, and has little patience to learn enough to make good decisions. Then add in the desperation of a recession and you have a formula for disaster.

Many people launching a new website are of the mindset that it will be a quick and easy way to rake in a ton of business and that SEO must be pretty much the same everywhere. This is a huge open door to fraud and misrepresentation of the industry as something confusing and technical. Just imagine how easy it would be to make up a few catchy lines to confuse the public and haul in the money.

What really hurt the industry over time is that as more of the professional SEO who really do know the industry and do a good job for their clients are asked to justify the cost of SEO, more of them lowered their standards to become affordable. It made it likely for honest SEO to take on projects without the resources they needed and only deliver a fraction of what they otherwise could. It started going downhill from there, and it began to blur the lines between the skilled and the unskilled. It caused many of the good SEO to tell seemingly innocent lies of the hard work and long hours it really takes to do the job well. It lowered the good just a little closer to the level of the liars. This also drove many of the good search engine optimizers out of the SEO-for-hire market to focus on their own SEO projects.

Why Would a Good SEO Need You?

It is important to consider that good search engine optimizers who know the job can choose their products and choose their clients. Any time you hire a good SEO, you are buying their time away from other projects, and that creates a cost to them in the way of lost opportunities elsewhere. The best results often come from the SEO who chooses to work for hire because they love it. All the same, they will expect to be compensated well to achieve your success, and often in the form of “pay for performance“.

On that note, I will say that the continued decline of the SEO-for-hire industry is the reason I have recently been blogging less frequently than usual. I am working on my own projects and taking less time to share my talent with others. After all, for the good SEO with integrity and knowledge, we will always earn more by doing the job for ourselves than to do it for our clients. I hope that you will consider this fact when you seek a search engine optimization provider.

I know, my picture says “For Hire”, but the truth is that it is only for those rare few who are not fooled by the lies. It would take a couple sticks of dynamite and a bulldozer to fully drag me away from some of the projects I am working on. Either that or a client with a real understanding of the job at hand and willing to realize that much of what they hear about SEO is a lie. Especially the notion that it is cheap, easy, or the same everywhere.

Search engine optimization done well is worth the effort and the challenges. It is what makes companies more successful than their competition, and it has an important place in nearly any business. I have no reason to lie to you about that.

Good search engine optimizers will agree with the decline of integrity in the industry, while others will prefer to sweep this bit of ugliness under the rug and keep on lying. There will always be those with integrity to defend. In my case, I feel like I can defend SEO for hire more effectively from the outside looking in, and separating myself from what I see as a good market gone in a bad direction.

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7 SEO Lies: How to Know When the SEO is Lying

I was taught that it is not nice to call somebody a liar, but if you hear these things from a search engine optimizer, there is a good chance they are lying to you. They are either lying about the facts, or lying that they know the job of SEO. In either case, it is unreliable information that can cost companies a lot of money and can have some disastrous results.

Let’s have some fun and review these common lies told by SEO. If you have stories to tell, please add your experience in the comments of this blog post.

SEO Lie Number One: Meta Tags

One of the most common lies I have ever heard is when the SEO says, “You just need some keyword meta tags to improve your ranking.” The truth is that meta descriptions are important, but the keywords tag is mostly meaningless. Meta tags are a minor part of SEO and if somebody tells you that adding meta tags is your answer, they are lying to you. Here is some more information on the topic: “SEO Meta Tags: Oh, You Must Be Another SEO Expert!”

SEO Lie Number Two: Search Engine Submissions

Here is one of my favorite SEO lies. The SEO says something like “We will submit your website to 40,000 search engines and directories.” This is not only an ineffective thing to do, it can also be very damaging when your website links are in a bunch of penalized websites called “link farms”. The same thing goes for other methods of reciprocal link exchange.

If you just must submit your website somewhere to make you feel productive, submit it to DMOZ. Otherwise, leave it to the search engines. They will find you if you have something that other people believe is worth linking to.

Never trust the SEO who sells directory submissions and pink ponies. REF: SEO Directory Submissions and Pink Ponies For Sale

SEO Lie Number Three: Guaranteed Search Engine Ranking

Here is a lie I see a lot, and I often wonder how many people actually fall for it. The SEO lie sounds like this: “We guarantee number one results in Google.” The big problems here are often twofold. First, the “top ranking” they offer is for weak search phrases which do not convert to more business. Secondly, the guarantee is worthless because it came from a liar.

If you want to know about reasonable guarantees the SEO can make, read “7 SEO Guarantees: Yes, Guaranteed SEO Can Be Legitimate!”

SEO Lie Number Four: It Will Be Cheap

Inexperienced search engine optimizers will often tell this lie: “Sure, we can get you ranked high in search engines for under $300.” This one is absurd, because if it was true, don’t you think every one of your competitors would have done it, too? This is a sign of the SEO who really does not want a long-term relationship with you, but rather prefers to just agree with you and take your $300 instead of telling you the truth.

SEO Lie Number Five: Technology vs. Marketing

One of the worst lies is when the SEO will lead you to believe that SEO is mostly about a bunch of high-tech stuff that you would not understand. Yes, there are a lot of technical and mathematical aspects to SEO, but that is far from the whole truth. The truth is that if you give people what they are looking for, you will be found. Delivering something awesome is what really matters. You must stop trying to sell jumbo jets to jelly bean customers. Good SEO requires good marketing, and not just good technology. If they told you otherwise, I strongly suggest reading “Search Engine Optimization is Not a Technology Job!”

SEO Lie Number Six: The SEO Doesn’t Rank

Any SEO who does not have a highly ranked website of their very own is almost surely lying. There is no good excuse that a qualified SEO can provide that their own website is not ranked highly and receives a substantial amount of traffic. I have heard them try to lie their way around this and say, “Oh, but we have a whole bunch of websites, and our traffic does not all just come from one or two websites.” My question is this: With all of those websites, why are none of them ranking in search engines? The answer is that they actually do not know how to do the job without being penalized in search engines. Count on it!

There are some reliable ways to know the difference between a good SEO and a bad SEO. Their website is a big indicator. I suggest reading this article: “Good SEO vs. Bad SEO: How to Tell the Difference”

SEO Lie Number Seven: Cold Calling / Emailing SEO

If the SEO is cold calling you on the phone or emailing you offers to provide you with top listings, look out for the worst. Doesn’t it make sense that if the SEO was good at what they do, they would catch your eye in the same way they propose to help people find you? I do not mean to knock every SEO who ever called a prospect for business, but if they are doing their job well, plenty of people are finding them every day. I wrote more about this in the article titled “Find Good SEO: Why Good SEO Don’t Seek Your Business”

Note: If you want to avoid the lies of an SEO, you should spend some time reading and researching. I’ll give you a good head start on your higher education. If you think I’m lying, just search Google for “SEO lessons” and see where you find the link I just gave you about avoiding lies. 😉

For your enjoyment, I have included a video to better understand the SEO liar.

What do you think? Have you heard any interesting lies from search engine optimizers / Internet marketers?

Outsource SEO or Hire In-House SEO: An Unbiased Perspective

This SEO Has Opinions — This SEO / CEO Has Opinions

Many companies will face the question of whether to outsource SEO (search engine optimization) or to hire in-house SEO professionals to improve, manage, and monitor search engine optimization and other Internet marketing efforts. Of course, some companies will overlook the need for search engine optimization, branding, and online reputation management altogether, but don’t worry about them. They will not likely steal away any of your market share, so whichever of these options works best for your company, it is better than overlooking the question.

I have witnessed many arguments on each side of this topic, but most do not give fair and unbiased consideration to each viewpoint. I intend for this to be useful to companies seeking to hire SEO services, freelance and agency search engine optimizers, and in-house SEO who may not be getting what they are worth. My goal is to remain as objective as possible and to discuss something of a potential trend in the online marketing industry.

First Consideration: Who Needs SEO, and How Much?

I want to address one very important consideration right upfront, and that is the question of “who needs search engine optimization?” I do not want to carry on with this part too long, because it should be obvious, and otherwise you would probably not be reading this. There is scarcely a company in existence that will not benefit from proper search engine optimization and Internet marketing. The benefits are measurable, and the factual data proves the importance. A challenging part of the question is in how the SEO efforts you put forth will most greatly increase the bottom line of your company. You would probably not pay a sales representative more money than they return for the company, and SEO is not so different in this respect. You should expect more profit.

In an unbiased fashion, I want to make it really clear that success mostly depends on the skill level implemented and dedication to the campaign. Even very small companies can benefit from either a full-time in-house SEO (search engine optimizer) or outsourced SEO if it is a skilled effort with the company’s interests at task. Believe me or don’t, but the real numbers bear it out that a well executed long-term online marketing campaign has the potential to make nearly any size or type of company very successful. The list of case studies and stories of success is longer than you will ever be able to read, because the list grows each day. I have witnessed it in my own corporation, and we turned a tiny company into a phenomenal multi-million dollar industry success. Proper online marketing should not be viewed as wasted cost, but rather as an investment. It is a very important investment which should not be taken lightly, because the list of failures grows even faster than the list of successes.

Why This SEO View is Unbiased

I have a sincere cause to pose questions about outsourcing SEO vs. hiring in-house SEO and base it on minimal bias. First, I will explain why my comparison is unbiased, and I hope you can see that it is provided for maximum value and not serving the agenda of one side over the other.

I have been a company president and/or CEO for a long time (over 20 years), and not just a CEO. For over a decade, I have been the CEO of a successful Internet company which offers SEO services. I look at this from the perspective of a corporate executive who seeks SEO talent, and also as somebody who has regularly been approached by “headhunters” seeking to bring me into their in-house staff. I was approached recently, and it was enticing enough to really make me consider the two sides of this topic and try to weigh them carefully.

I want to address the topic of hiring internal SEO versus outsourcing freelance or agency SEO consultants in a way that is as cost-aware and benefit-aware as I can determine from my viewpoint. I would also appreciate any input you may provide on the topic, because although I may wish to know everything, I still need people to help me prove it.

I will focus on eight segments plus a summary, and address the company needs and the employee or outsourced search engine optimizer (SEO) independently because I want to make a purposeful case for each. This format should help me to make these high-level pros and cons of each option as unbiased as possible. I will not touch on every point, because this could get very long, but I will address some of the top advantages and disadvantages. My arguments for and against outsourced SEO or in-house SEO will be categorized as follows:

Outsource SEO: Advantage to Company
Outsource SEO: Disadvantage to Company
In-House SEO: Advantage to Company
In-House SEO: Disadvantage to Company
Outsource SEO: Advantage to SEO
Outsource SEO: Disadvantage to SEO
In-House SEO: Advantage to SEO
In-House SEO: Disadvantage to SEO
Summary

So let’s begin to look at this from the standpoint of a company who wants to be more visible in the Internet marketplace, with a more effective message, increased profits … and to do this with the highest effectiveness and the least amount of failure.

Outsource SEO: Advantage to Company

The most advantageous aspect of outsourcing SEO is not what most people may think. It is not a way to save money, because let’s face it, the outsourced SEO has to eat just as much as an in-house SEO. The good ones eat much better. In fact, the expense to outsource comparable results is generally significantly higher than in-house SEO. I see what in-house SEO people are paid by many companies and I wonder how they can do it for more than a couple months without seeking a different field. Then I remember that the lower pay scale usually equates to experience, regardless of the level of talent. Fair or not, that is often the way it is. The underpaid SEO with significant talent should always be seeking more opportunity, because they deserve it. You cannot expect them to earn success for a company without enjoying some success of their own. It just doesn’t work that way.

The greater advantage of outsourcing is that companies can pull from a greater talent base of people who are more highly specialized in the field of marketing and SEO. They are often people who were previously in-house SEO and developed enough talent to fire their boss and go freelance or with an agency. With greater specialization, experience, and overall industry skill, it should be no surprise that the cost is higher (although it actually is a surprise to some). More skill equals more cost … just like it should be. When hunting success, it is best to seek success where it lives. If the SEO has a success record, they are not likely to put themselves in the pool of eligible employees to work for small earnings and punch a time clock. The real benefit here is in the selection, and being able to purchase talent that a company cannot otherwise afford. They may even be able to afford it, but they lack the means to justify SEO to other decision makers.

Another advantage to companies by outsourcing is the typically obvious concerns surrounding human resources issues (payroll, benefits, liability, and etcetera). However, it is quite clear from everything I have read and witnessed that those considerations, especially where they relate to a scale of cost for talent still leave the company with a higher expenditure for outsourcing SEO … but also a higher return on their investment.

Outsource SEO: Disadvantage to Company

Aside from the common disadvantage of budgetary concerns and how very hard it is to free up necessary marketing capital, the company has less perceived control. Much is perception rather than reality, but there is some basis to this. For a marketing director or business owner with a need for immediate action and accountability, an in-house SEO is an easier neck to strangle when something is urgent or if goals are falling short. Most outsourced SEO, if vetted properly and found to be reputable, will care very much to serve their clients. However, they also have their own company interests to address. In instances where resources are pooled and the top-level resources are shifted to another project or otherwise short-handed, a client may not have the level of immediate recourse they like, as they may have with an employee. This often comes down to the level of client you have placed yourself as, and if another client is more profitable and needs urgent attention, it should be no surprise how business decisions are made.

In-House SEO: Advantage to Company

I have not been an employee in decades. I have always been the employer, so I can see the advantages of outsourcing SEO from the company standpoint. A commonly perceived advantage to the company focuses on greater control over the SEO and their marketing message.

This is generally more a myth than reality, but many companies will see an employment contract as more enforceable than an independent contractor agreement. The greater control is not in the enforceability but rather the requirements. If somebody is your employee, you can require them to be in a specific place at a specific time. This can make it easier for some companies to feel relatively secure that their SEO is working a specific amount of hours per day, and help to assure that they are working hard on the company’s projects. To my notion, the most valued benefit of in-house SEO to the company is far more human in nature, and it includes pride in a job done well.

The greatest benefit of in-house SEO to a company will really rely on a much more human aspect of business. If employees are happy with their job and they have a passion for making the company successful, many other obstacles are averted. When they can share in a feeling of pride, their effectiveness is likely to reflect that pride. I saw this most profoundly when I was recently contacted to meet with a company in Chicago. I felt a real connection with the company objectives and I can say for certain that I would accept a much smaller contract with that company than I would accept from other companies which have reached out to me. This is not to say that I would work for any company without dramatically stretching out their SEO budget. What I can say is that the right company could offer me $100,000 lower salary than the wrong one and still capture much more of my interest. I know, some people will think it is crazy that I would take $100,000 less to do something I love and work with people I enjoy. This is far less than the huge number of prospective clients I turn away each year because I would rather choke them than make them successful. Oh yes, SEO with a heart and soul … that must seem silly, right? Having a passion for something always makes a difference in success. Overlooking or doubting this fact is a huge mistake! If you doubt it, read this article: “Where Does Marketing Talent Come From and What is the Cost?”

In-House SEO: Disadvantage to Company

The biggest disadvantage that I can see to a company with in-house SEO is if the well eventually runs dry. Creativity can diminish over time if the in-house SEO does not discover new challenges to meet. This can be assisted with maintaining good relationships and keeping open communication with others in the SEO field, but it is often well-augmented by an outside consultant. For companies unwilling or unprepared to provide their SEO staff with the necessary resources, they can often find a dead-end of sorts. It is mitigated by finding the best SEO for the job, but on limited budgets, companies are frequently required to settle for what they can afford. That can mean having an in-house SEO that is a shallower well, and that well may require a refill from time to time. The tragic disadvantage to many companies is that rather than to bring in additional inspiration, they will assume that their in-house SEO has just run out of value. This is often not the case, but rather that they have just not been granted enough resource. Hiring replacement talent is a tragic end to this scenario, which can set a company back a lot of time and money. I guess the disadvantage here is how to properly discover and provide the degree of trust and artistic freedom which will benefit their SEO staff and the company at the optimal level.

Outsource SEO: Advantage to SEO

This should be no surprise that the biggest gain to the outsourced SEO is financial. Although there are a lot of starving people calling themselves search engine optimizers, the big reward comes in the form of money. Most freelance SEO will have multiple business interests, and have multiple income streams. A good SEO knows how to be more visible with a better marketing message. They do not reserve this only for their clients. I like the way Rand Fishkin of SEOmoz described why good SEO is expensive as relating to the cost of the search engine optimizer’s lost opportunities elsewhere. I have said this before, and it is very true that if I spend more of my time working on clients’ projects, it means less time I am spending on my own.

Outsource SEO: Disadvantage to SEO

I described what I see as the greatest disadvantage of being an outsourced SEO in a recent article, and I think this sums it up pretty well. The article is titled “When I Go to Hell, They Will Have Me Selling SEO” and it discusses the challenges we face from people simply not understanding that there is a huge difference between good and bad SEO. When people see marketing as a commodity, it is hard to help them, even when you have factual data to make a good case.

I see a potential shift in corporate thinking about SEO as the market is flooded by bad SEO. The cream rises to the top, and the best SEO are in even higher demand. Before that happens, a lot of people are hurt by the fringe of the SEO industry bastardizing the market and causing confusion among companies in need of the service. This makes it more acceptable than ever for the higher level SEO to consider leaving the rat race and doing what they love on behalf of an employer. Battling for scraps in a market that people strongly want to believe is a commodity and can be bought cheap is not appealing to me in the least. As that trend continues, search engine optimizers who really do know their work and can achieve results have every reason to be frustrated. Good SEO can compete just fine, but there is a point when it is just not fun to explain something to people only to have them learn it the hard way by hiring a cheap SEO and then come back to repair the mess it caused them.

In-House SEO: Advantage to SEO

I think most good search engine optimizers love their work. That is what makes them good at it. An advantage to the in-house SEO which also benefits the company is that they get to do the job they love and develop a full-scale marketing effort rather than the bits and pieces that many clients will opt for. Instead of working on projects that are shaved down by clients trying to save money, the SEO can do more of the work they know works. It allows for a better focus on both long-term and short-term objectives. Any SEO should love that.

In-House SEO: Disadvantage to SEO

An obvious downside to working in-house is that companies often only budget for low-level SEO positions. Yes, the money is a big disadvantage, but there is one thing perhaps even worse. A battle for many in-house search engine optimizers is that they receive friction from multiple departments. This can happen to the outsourced SEO as well, but the in-house employee is often caught in the middle. SEO involves marketing, information technology, and other departments who often do not see eye-to-eye. Depending on the company’s receptiveness and understood importance of online marketing, it can require extreme patience.

If a company wants the best from their online marketing efforts, they must listen to the SEO and be open to good ideas. When this is not the case, the SEO may have to take on a role which is not just SEO, but also office politician. Such is the life of the underrepresented in-house SEO.

Summary of Outsourced or In-House SEO

In summary, I must say that the worst answer is to look away and ignore the importance of the role of SEO in any company. In many instances, it is most logical and effective to make use of both outsourced and in-house SEO as a united effort.

I believe that as online competition for business increases among hiring companies, the importance of the in-house SEO will cause companies to increase their budgets and bring in higher level SEO talent to achieve their goals. This will provide opportunities for independent SEO, agencies, and employment alike.

For the freelance SEO, I see a continued battle of smaller and “uninitiated” companies viewing SEO as a commodity. This is a common challenge. With more people offering ineffective services it is not likely to fade soon, but it will. Companies who want to remain competitive will see greater value for highly skilled professional SEO in both capacities.

The most pronounced trend I see coming is that high-quality SEO has an ever-increasing demand, including all areas of the field. Filtering out the good and the bad SEO has become more challenging for many companies, but when they find good marketing talent, I expect them to take it more seriously than ever.

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