Google search results Archives - Page 3 of 3 by Mark Murnahan

Google Website Marketing: How to Improve Website Traffic

Have you ever taken a moment to consider what people are really looking for when they come to your website? Of course you have, right? Maybe you have tried some keyword research tools and done your best to discover as many lateral keywords as you can possibly optimize. What may be surprising is how many customers you are missing, and the relatively simple reasons why. I want to give you some Google website marketing ideas for how to improve your website traffic, and optimize the traffic you already have.

Let’s take a look at two types of website traffic that come from a Google search. I will call them “first-search” and “second-search” website traffic. Both are important, but most companies are too focused on one to even recognize the other. Their loss may be your gain!

Website Visitors Google What They Want!

I see a lot of companies scramble to be found in a Google search for what they sell, without enough consideration for the real reasons people are searching. I wish I had a dollar for every time somebody told me “we are in Google” and they think that is what matters. They may even be well ranked in Google for their product or service, and still be missing a huge number of potential sales. This often happens because much of their website traffic is from second-search users (I will explain in a moment) and competitors searching to check out the competition. I don’t know about you, but in a lot of industries, the competition is not the best target customer. Now, that is not true for every industry, because other SEO and Internet marketers are good clients for me (SEOs see “How To Market SEO and Vertical Internet Marketing“). I actually want to be a great resource to my “competition”, but for most people wanting to improve website traffic, the competition is not their best target.

Improve Website Traffic Through First Search Not Second Search

What is this “first search” and “second search” thing that I am writing about? An important Internet marketing factor that a lot of people do not measure or understand is that many people who search for something perform multiple types of searches. I will just give two main categories to explain this. I will call them “first-search” and “second-search”.

First-Search Website Traffic: First-search traffic comes when people search for what they want. If their toe hurts, they may search for “big blister on toe” as a first search. It helps them get direction. They want to know what to do with that big blister, and maybe what caused it. They are researching. They are not quite sure yet just what they want or need, but they are trying to find their way. Once they know their way and learn the industry-popular terminology and can refine a search, then they will use a second-search approach to filter through the available solutions.

Second-Search Website Traffic: If you are a podiatrist (foot doctor), you may feel that it is just great that they can find you when they search for a podiatrist, but what if you caught them in the first search? Wouldn’t it be more likely that if they found you in the first-search category that they will see you as a greater authority when they discover you again in the second-search? Then, once they figure out they need a podiatrist you will be a more likely choice to help them. Doesn’t this seem like a great idea to be an authority in both searches? Of course that makes sense, but do you think you are accomplishing the task? For most people, the answer is no. This includes your competitors.

Increased website traffic and better Google rankings are not the only things that matter. I could go into the topics of search conversion (getting more people to click on your website once they find you in Google listings) and website conversion (getting more people to take action once they are on your website). Those are both great topics for other articles, but what I want you to think about here is how to improve website traffic by answering people’s problems. In order to solve their problem, you will have to look at the core of your business. What do you do? I don’t mean looking at it as “practicing podiatry” but rather “we help people with sore toes who want something to help toe pain.”

As you notice the heading of this page states, “Google Website Marketing: How to Improve Website Traffic” and that is what I am here to tell you. “Google website marketing” is my example of first-search traffic, and it reaches my equivalent of a person with a sore toe. Once they learn more about my industry-specific terminology, they refine their search to compare solutions. For example, “reasons to blog” or “compare SEO” may be second-search considerations, because now they have a better feel for what they need.

Improve Website Traffic by Knowing Your Return Visitors

There is often a huge disparity between what a company hopes people will search for and what actually creates more business. I find that for many companies, even when they know what people search for, they often only mimic the competition by targeting the second-search users. They know that these second-search users become customers, but often ignore whether they are actually returning visitors who found them previously. Any business should target people who search for their product … the actual things that they sell. It just makes sense. What is too commonly missed is the website visitors who are actually returning first-search users, or otherwise knowing where they have been before they came to you. They may have been highly influenced long before the search term that you recognize as important. Imagine the value in knowing what they looked for the first time and honing in on those search terms. All of this is measurable, but many people just overlook the importance.

If you analyze your web server logs, your Google analytics, or other website analytics tool to find what people search for when they find your website for the first time and match it with the returning traffic, it may surprise you. Sometimes a better target is to reach people searching for the solution to a problem. Then, if you do not make them a customer in the first-search, you can be there for the second-search when they want to compare you to the competition. Analyzing your website traffic logs and giving close attention to returning website visitors can tell you a lot about what drives people to buy from you. If you are not paying attention and taking appropriate actions, you will miss a whole lot of customers.

A Real-Life First-Search and Second-Search Example

Many people find my websites for things like “compare SEO“, “lateral keywords“, “h1 tags“, and “Google SEO Starter Guide“. I rank nicely in searches for the things I do. However, I often find that some of my best clients came from first searches that were less industry-oriented, but then returned to my website as a result of a much more sophisticated search that shows they have done their homework. Reaching these readers in the first-search phase and repeatedly being there through their learning process is invaluable to me. Monitoring for these trends is important.

Maybe you rank nicely for your industry terms, too, but it is sometimes not the things that you do or sell that your best buyers will initially find you for in a Google search. If you improve your first-search exposure, you may find it a lot easier to reach the second-search buyers.

So, what do you think?

Brandon’s Baseball Cards and Google SEO Starter Guide

Did you know that Google will help you to have better results in their search engine? Google provides useful advice on how to improve a website’s search engine ranking, and they did it with Brandon’s Baseball Cards. If you have never heard about Brandon or the example Google made with his baseball cards, I would not be surprised. There is a lot of information on the Internet, and it can be hard to take it all in. The information Google provides to explain search engine optimization is worth the time it will take to read and take notes. This is especially true if you are going to try do-it-yourself search engine optimization (DIY SEO) for the first time.

Google Wants to Index Your Site

Google wants to include your website in their index, and for good reason. When you can find anything and everything you ever want to know at Google.com, it is good for their company. This is how Google maintains its ranking as the number one search engine. Being the perfect go-to source for information is what drives Google’s AdWords advertising sales up, and keeps their market share strong. The biggest challenges website owners face mirror the challenges Google faces, and are as follows:

Billions of Competing Web Pages
Providing High-Quality Information

Google works very hard to provide the best results when users search the Internet. If your website is not among the top results, it is not because Google is out to kill your business, but mostly that somebody else had more relevant and easier to index information.

Google Will Help You With SEO

The efforts Google has made to help people better understand their search engine is not a secret. Any decent search engine optimizer (SEO) is aware of Google Webmaster Tools and Google’s Search Engine Optimizer Starter Guide. Most SEO will be happy to share the information with you just as I am here. A good SEO will be glad to know their clients have read the information so they understand the job we do. An informed client will understand the value of SEO work, and is less likely to fall asleep when we talk.

If you put this information to good use, and you do not try to cheat Google’s well-formed system, your Google ranking will improve and your website will receive more traffic. Better yet, it will receive more relevant traffic because people will be finding your site based on exactly what they search for. It will cost you nothing but your time and attention, but what it can return is extremely beneficial to your business. Now that I put it this way, wouldn’t it really seem crazy to neglect it? Really, this is free exposure to your business using the number one way that people find businesses to buy from. Doesn’t it seem like that is worthwhile? I believe your answer is yes, but you may be wondering what this has to do with Brandon’s Baseball Cards, so I will get to that.

Brandon’s Baseball Cards and Search Engine Optimization

If you do not already know what Brandon’s Baseball Cards has to do with SEO, it is only because you did not read “Google’s Search Engine Optimizer Starter Guide” yet. It is only 22 pages in length and I really hope you will take some time to read it. Even if you are a professional SEO, the information contained in the document may just be what your next client needs to help them understand how you can help them.

Since I know some of you will never take my advice and read the SEO starter guide, I will let the cat out of the bag. Brandon’s Baseball Cards is the product Google used in its examples. Go ahead and see what is at brandonsbaseballcards.com. If you did not guess, it goes to Google.com.

What Google Didn’t Mention

The information Google provides about SEO is very important, but it is not everything. There is not a single element that will place your link at the top of every search results page. If there was an easy fix, everybody would be doing it. Effective SEO requires marketing talent, and it is a mix of both art and science. If I could condense all that you need to know into a list of SEO lessons and make it simple, I would do that. As it is, there are still a lot of important tasks that a professional SEO performs. Two search engine optimizers will never achieve the exact same results, and implementation of SEO skills will vary. There is only one position at the top, and I hope to see you there. If you need help with that, ring me any time at *REDACTED DUE TO AGING WEBSITE* (*REDACTED DUE TO AGING WEBSITE*).

Just one more thing: Can you name the baseball player pictured above? Add your guess in the comments!

Google Returns 404 Errors After Data Center Fire

Google is apologizing following what started as a minor incident at one of their data centers when a CO2 handler caught fire.

Google returned 404 errors (page not found) for over an hour in many locations around the world after a fire in one of their data centers, but not because of the fire. According Google, the fire started as only a small blaze caused by systems designed to reduce CO2 emissions. Ironically, the worst damage was caused by the fire suppression sprinklers and not the fire.

Although the sprinkler systems put out the fire and saved Google from significant losses of data and equipment, one of their routing systems was affected by the water and was unable to properly re-route the center’s web traffic to other appropriate alternative data centers. The way Google tells the story, as the replacement router was installed and powered up, the backup of traffic caused four other Google data centers to crash.

Google Fire Bad News for Advertisers

While data loss was minimized by Google’s swift reaction with a replacement router, there were reportedly many advertisers who were falsely charged for AdWords. Google expects it to take some time to determine the advertisers and the amount of lost ads.

For more information, see Google’s full statement.

UPDATE: Read additional coverage on Mobile Local Social “Google Data Center Fire Returns Worldwide 404 Errors” which reports “A fire at a Seattle data center, nicknamed The Googtopia has affected over 42,000 servers, bringing down search engine results pages across the globe.”

Bounce Rate? What is a Bounce Rate?

The bounce rate of a website, or of any given page, is an important measure of whether you have captured a reader’s interest enough to click and visit another page on your site. It is more important to some types of sites than others, and is often dismissed by considerations of the ratio of returning visitors to new visitors, but it should not be ignored. I know a lot of people understand bounce rate, but I still thought it was worth blogging about because you should hear it from somebody, and maybe I will give you a different angle on this.

Does Bounce Rate Affect Search Engine Rankings

The answer is no … and yes. Although bounce rate is purportedly not used in the ranking algorithm of Google or other search engines, some people will still try to insist that it is. I have heard arguments that even if Google used it, they would keep it very secret because it is too easy to cheat in the ways people have cheated to have higher Alexa rank. I think it is worth considering what Google has to say about bounce rate, and how true it is. According to Google’s Matt Cutts, it is “Spamable and noisy” data, and I agree. There are many things that can cause a higher or lower bounce rate that it is not useful as a single measure and requires other factors to become useful data. The ways that bounce rate can affect search engine ranking are outside of the search engine algorithms, and come down to how useful your site is to people and if it is not useful, they are probably not linking to it. Bounce rate is a symptom and not a cause.

Bounce Rate Factors

Bounce rate is subject to many different diluting factors, and a good example is Wikipedia. If I search for something and I find the answer at Wikipedia, I will likely not visit another page in that same browser session, thus creating a “bounce” for Wikipedia. This is an example of a high bounce rate being a good thing, because I did not need to click around to find my answer. I found it, Wikipedia’s job was done well, and I will still return often. There are a lot of things which may cause a high bounce rate, and it is not all bad. This does not mean you can ignore it, though.

You really should not ignore your bounce rate, because it can still play a role in your SEO efforts and make a difference in your rankings for other reasons. For example, if your bounce rate is on the rise but your site has not changed, it would be best to determine why before you start losing people’s interest any further. Is the information less relevant than it once was? If so, you really should pay attention to this. If people lose interest, they will probably stop returning to your site, linking to your site, and sharing it with others. If it is a blog, maybe you need better content, or maybe the content is so good that they come back every day to read more. Whatever the instance, you should be measuring this and know the answer. An important measure is not only whether the bounce rate is high or low, but whether it is changing.

How Bounce Rate is Calculated

Bounce rate of a website is calculated based on the total number of visitors of only one page in a session divided by the total number of visits to the site. Because it is based on a “session” there are several ways a bounce can occur. Things that can cause a bounce are clicking a link to another site, closing the browser window, clicking the back button to try their search again, or a session timeout, which could mean they just left your page open and went to lunch.

Don’t Bounce Me Just Yet!

I did mention the ratio of returning visitors to new visitors. If you have a high bounce rate, but you still have a very high number of returning visitors, it is easy to be relaxed about this. There are a lot of instances where a high bounce rate can still be a sign of potential improvements, such as emphasizing a further call to action. If you give people a reason to stick around right now, you will also improve your chances of a return visit, that they will bookmark your site, subscribe to your blog, or better yet, share it with friends.

The bottom line is that if you are not doing all that you can to make your website more useful, you are leaving the doors open for the competition. Knowing your bounce rate and knowing why it is high, low, or on the move can be a good step in the right direction.

By the way, while you are here, you may like to take a look at my “Recent Articles” listed to the left of the page. I would also invite you to visit the list of articles in my blog archive. I have worked very hard to make it useful for you.

Social Feed in Google Search Results

Do you see your Twitter updates or recent blog posts in Google? Well, of course you should. I would be pretty surprised to write a blog post and not see it show up in Google … at least at some point. However, it is taken up a notch with the near-real-time “Latest Results” section in Google search results.

What do I mean? Here is an example Google search for “murnahan“. Under the “Latest Results” it will show you what I sent on Twitter just a moment ago, instead of only a link to my Twitter account.

I heard it stated in a recent talk at Integrated Marketing Summit in St. Louis, that Google and Bing are the largest users of social media. It is true that when you break it down, their algorithms base results on community popularity. When something has a lot of incoming links, the ranking improves. The success of a site’s Bing or Google ranking is largely based on people voting it up by linking to it.

Social media really is a basis for search engine rankings, even when it is not as immediate or as conversational as you find with Twitter, Facebook, YouTube, LinkedIn, and etcetera. It is still social media.

I have heard some people say they like this this, some said they do not, and others on the fence. In my opinion, it shows that Google is working very smart to keep up with the massive explosion of real-time social media, and doing a nice job of it. I think it may also help to remind people just how interconnected the many social media sites really are, and remind them to watch what they do with their social media presence.

Where do you stand? I would like to hear your thoughts on Google’s addition of Twitter and other social media feeds in search results. Please add your comment here on my blog.