facebook pages Archives by Mark Murnahan

Klout: Online Influence Measurement … Like it or Not!

Klout is a social measurement tool that places a numeric value on a person’s influence within their social media circles. The service currently pulls data from Twitter, Facebook, LinkedIn and Foursquare for their influence calculations, but plans to add Google+, YouTube, Facebook Pages, and others for a total of 20 networks by the end of 2011.

On the surface, it may sound positively impersonal, and even a bit absurd to make judgments based on a number, but is it really? We’ve been doing it for many years with credit scores. I don’t think it is a good idea to become obsessed about statistics such as these, but I do believe it is valuable to be aware.

Klout seems to have really honed in on a couple of interesting psychological and business needs of social media. I will explain what I mean, and how it could have a real-world impact for a lot of people, whether they like it or not.

I wrote about Klout back in 2010 in an article on the topic of social media measurement tools and what they know about you. It raised a question of what this type of service may know, and what level of accuracy or inaccuracy they may reflect. This type of data collection across multiple networks is subject to errors. Reliability is simply not guaranteed, but it is getting better.

Klout Score and Perceived Personal Worth

Klout hits on a very personal psychological need for a lot of people, which is the need to feel valuable. I think we can largely agree that we all want to feel like we make an impact. We want to know that we are being heard.

This is not to say that we are all Narcissistic for using social media, but only that it would not be so fun to communicate if nobody listened to us or acknowledged us. If that was the way we wanted it, we would just keep all of our Facebook, Twitter, LinkedIn, and other social media thoughts to ourselves. We could keep them on our own computers and we wouldn’t need this Internet to share them.

The desire to share and collaborate clearly creates a strong psychological drive for many people. I do not think it is at all strange for somebody to feel a sense of greater personal satisfaction when their thoughts or ideas receive Facebook shares and comments, or Twitter replies and retweets. It is no more Narcissistic or bizarre than how it feels to receive applause for any job done well. In some cases, it can actually be quite humbling, like when the whole restaurant starts singing “Happy Birthday” and you just want to sink deep down into your seat as you blush. At the same time, it feels kind of alluring and it makes you smile.

When it comes to social media, it is easy to be just a bit allured by the objective measurements. I’ll be the first to raise my hand. When I see a squillion people sharing my work, I love it. It makes me happy, like sucking free grape soda through a garden hose, while eating from kiddie pool piled high with bacon. It feels very satisfying, and validating.

So, I am sure you can imagine how this psychological desire applies to Klout. Klout measures a person’s influence of others. People want to know their Klout Score, and it is pretty hard to fault them for that. This makes it easy to understand why it has had such a strong level of attention, and how it holds huge potential for continued growth.

The Business End of Klout

Far beyond the typical consumer desire to be measured as accepted, popular, or influential, there is a strong business side of Klout that is undeniable.

Thousands of companies are using Klout’s information in hiring decisions, purchasing decisions, and in their communications strategies. Whether you like it or you don’t, and whether it is right or wrong, numbers are a front-line component in our business world. Scoring such as offered by Klout is being relied upon more all the time as Internet static continues to flood into our business communications.

There is magic in numbers! I am a marketing guy, so I rely on a lot of different sets of numbers. Many of the numbers that are conventionally viewed as important don’t mean a damn thing to me. Inaccurate or meaningless data would be an easy way for a guy in my line of work to waste a lot of time, and burn through huge amounts of money. That means I need the good stuff. I want the least fallible information I can get my hands on, and that is where my attention is focused.

Klout’s data is largely based on activities across Twitter, Facebook, and LinkedIn, but there is another component that allows a sort of industry-specific peer review. Yes, Klout also includes industry-specific information about an individual’s influence. In this peer review model, others may enhance a person’s Klout by clicking to give them “+K” for a given segment, and it is like a vote. The “K” is wisely limited so that a user only has five “K” to give out per day. So, if I wanted to give you a “K” because you influenced me in some way, I cannot go wild and spike your Klout score. If I really liked you, I could come back each day and give you “K”, but that would not provide unreliable data, because it would reliably reflect your high level of influence upon me.

Klout also attempts to define a style in which a person influences others. These styles provide an interesting overall view of how the individual uses their social media. There are sixteen different styles, and they are described as follows:

Klout Style Definitions
Curator: You highlight the most interesting people and find the best content on the web and share it to a wide audience. You are a critical information source to your network.  You have an amazing ability to filter massive amounts of content to surface the nuggets that your audience truly care about.  Your hard work is very much appreciated.
Broadcaster: You broadcast great content that spreads like wildfire. You are an essential information source in your industry. You have a large and diverse audience that values your content.
Taste Maker: You know what you like and your audience likes it too. You know what’s trending, but you do more than just follow the crowd. You have your own opinion that earns respect from your network.
Celebrity: You can’t get any more influential than this. People hang on your every word, and share your content like no other. You’re probably famous in real life and your fans simply can’t get enough.
Syndicator: You keep tabs on what’s trending and who’s important to watch. You share the best of this with your followers and save them from having to find what’s hot on their own. You probably focus on a specific topic or cater to a defined audience.
Feeder: Your audience relies on you for a steady flow of information about your industry or topic. Your audience is hooked on your updates and secretly can’t live without them.
Thought Leader: You are a thought leader in your industry. Your followers rely on you, not only to share the relevant news, but to give your opinion on the issues. People look to you to help them understand the day’s developments. You understand what’s important and what your audience values that.
Pundit: You don’t just share news, you create the news. As a pundit, your opinions are wide-spread and highly trusted. You’re regularly recognized as a leader in your industry. When you speak, people listen.
Dabbler: You might just be starting out with the social web or maybe you’re not that into it. If you want to grow your influence, try engaging with your audience and sharing more content.
Conversationalist: You love to connect and always have the inside scoop. Good conversation is not just a skill, it’s an art. You might not know it, but when you are witty, your followers hang on every word.
Socializer: You are the hub of social scenes and people count on you to find out what’s happening. You are quick to connect people and readily share your social savvy. Your followers appreciate your network and generosity.
Networker: You know how to connect to the right people and share what’s important to your audience. You generously share your network to help your followers. You have a high level of engagement and an influential audience.
Observer: You don’t share very much, but you follow the social web more than you let on. You may just enjoy observing more than sharing or you’re checking this stuff out before jumping in full-force.
Explorer: You actively engage in the social web, constantly trying out new ways to interact and network. You’re exploring the ecosystem and making it work for you. Your level of activity and engagement shows that you “get it”, we predict you’ll be moving up.
Activist: You’ve got an idea or cause you want to share with the world and you’ve found the perfect medium for it. Your audience counts on you to champion your cause.
Specialist: You may not be a celebrity, but within your area of expertise your opinion is second to none. Your content is likely focused around a specific topic or industry with a focused, highly-engaged audience.

These are not handed out at random, but rather based on the outgoing and incoming data about each given profile. Although, for some really crazy but totally flattering reason, Klout measures me as a “Celebrity”. Of course, to that I’d say “Heck yeah … roll out the red carpet and pop the champagne. There’s gonna be a party!”

Is That Paparazzi I Hear Approaching, or Just More Naked Coeds Running to Greet Me?

Is Klout Accurate?

Do I think that Klout is entirely accurate? Absolutely not, but I do believe they are doing a good job. One reason is the sheer volume of their data. They are currently compiling data about more than 75 million users, and expect to include information from 20 different networks by the end of 2011. The numbers become more accurate in higher volume, but that is not enough. What about how that data is processed? This is where Klout really stands out, and pulls away from the crowd.

Klout organizes data from more sources and uses more factors than other companies trying to compile and present a numeric score. The broad diversity of data acquisition makes it much harder to cheat a Klout score, and thus, more reliable than other online influence measurement tools. If you have not already done so, it is worth taking a look at how Klout compiles scores. There is clearly a far more in-depth process than what is described, but it will give you a good overview.

Like anything else, Klout can be manipulated for an increased score, but not without a high degree of talent, and significant efforts.

Historical data is critically important in many business processes, but let’s not overlook the value of predictive data. With the right data at hand, I can imagine predictive data becoming a part of the Klout algorithm in the future, as people seek those who are on the rise. Imagine the business value of finding those with high potential who are just not on the RADAR yet.

Is Klout Good or Evil?

Is Klout good or evil? This is a question that it seems a lot of people struggle with about any company which acquires a lot of data. I think it is good, and it helps to meet some challenging needs of businesses and individuals surrounding trust and reputation.

Everybody wants to have influence, but it comes in a package with other factors. Those other factors of trust and reputation are often even harder for companies and individuals to put their finger on. Klout offers some broad insight about an individual and how others view them.

Would I weigh an important hiring or purchasing decision, or a business partnership choice heavily based on Klout? I guess you would have to define heavily for me to answer that, but in many scenarios, I would definitely have to consider it a factor.

Let’s face it, we are each measured every day. Whether it is for the style of our hair, the car we drive, the company we keep, the way we walk, talk, and even how we chew our food. Somebody will always be watching and summing us up. Klout takes it to the social web and makes well-founded estimates about us based on observations.

Perhaps the best answer, for anybody who does not like it, is to consider the other ways in which we are judged based on less reliable factors and guesswork. In the case of Klout, I don’t think it is any more an invasion of privacy or an intrusion than people-watching in a shopping mall.

In the instance of social media, if you are doing the equivalent of standing there picking your nose, somebody will probably notice. In fact, they may even share it on Facebook, and get a higher Klout score for it!

Now if you’d just go and tweet this, Facebook it, give me a Klout “+K” bump for social media, and make a lot of comments about it, maybe I will get that new dreamy offer I’ve been seeking and share some of my Klout with you.

Fine, even if you don’t give me any “K”, I urge you to check it out just to see what Klout knows about you. It may uncover people that you influence and didn’t even know it, or it may introduce you to somebody new to connect with. It’s free, so you don’t have anything to lose, and quite possibly something to gain.

Photo Credits:
Job Interview by Quinn Dombrowski via Flickr
I Made It by Kirsten via Flickr

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5 Spam Tactics Good People Use to Kill Business Efforts

I am being pretty generous by using “spam” and “good people” in the same line, but I am trying to be forgiving. As surprising as it may seem, there are instances where otherwise good people will do spammy things which tarnish their business hopes. I don’t mean the canned meat, SPAM®, either. I mean the spam that happens when people try anything to get your attention.

I view spam as a desperate attempt to be productive while using counterproductive means.

When I say that it is an otherwise good person, it is often simply because they don’t know any better. They get confused by so much hype about the Internet, and end up doing spammy things that tarnish their business hopes, and hurt their chances for successful business communication.

Spam Tactic Number One: Company Names

It may seem innocuous to use a company name instead of a human name, but there is a time and a place for each. You may think this is subjective, but the numbers have come in, and if you are making this mistake, you are very likely hurting your odds.

Regardless what some flunky want-to-be “expert” may have told you, if you are not communicating explicitly on behalf of a company entity, it is best to use your human name. Even in those cases when it is “all business”, if you will be accepting any feedback, you should include your name. You know … the one your parents gave you.

An instance of this spam offense which has come back to hurt thousands of unwitting businesses is creating a Facebook Profile under the company name, but then having it deleted for a Facebook terms of service violation. Why would Facebook delete a profile with a business name? The answer is easy … because they should have been using a Facebook Page. If you don’t know the difference, or just how much it matters, you would be wise to read “Facebook Profiles Are Not For Business … Facebook Pages Are!”

You may argue the perceived benefit of using a company name in place of a personal name all you like, but before you get too set on your opinions, you may want to read an article titled “Social Media Profiles: Keywords, Company Names, and Humans“. It will explain how some of the best researched companies in the world are handling the matter. If you think that using your company name as a replacement for your given name is a good idea, think again!

There are many instances when the brand of a person is far more important than the brand of a company. Sometimes the company name adds authority to the person, but it is even more common that a person adds authority to the company. Heck, in my instance, only a small percentage of people I communicate with are aware that I am CEO of a successful decade-old wholesale Internet services corporation. The ones who need to know (customers and potential customers) are very aware. It shows up on their bill.

A real person with a human name will win the hearts and minds of people over companies every time. Many successful corporations know this, and prove it to be true.

Spam Tactic Number Two: Being False

Claiming to be something or somebody else is just asking for trouble, but it happens all the time. It is more common in personal communications than in business, but it happens in business more than you may like to imagine. This is done in many forms, but I will classify it as “Hot Chick Spam”.

I recall a specific instance of a beautiful lady (or “hot chick” if you prefer) whom I quickly realized was not what she claimed. It was a man who used a name and photograph of a beautiful woman instead of his own, because he was sure that more people would listen to and buy from a good looking woman.

There are certain word patterns, even in short Twitter messages which can give away even the best lies, as well as other obvious discovery tools. In the instance of my “hot chick” example, it only took a moment to figure out that it was a man, so I looked up the website owner with a WHOIS lookup and made a phone call. As I expected, when I asked to speak with the woman from Twitter, the truth came out really quick!

He got over this absurd plan for success once I pointed out how easily he could be exposed. His company also ended up hiring me to handle the search engine optimization for a highly competitive million+ page website. No, will not tell you who he/she was … under any circumstances! What I can tell you is that their business communications are far more legitimate and far more effective now that the company is represented by real people.

Spam Tactic Three: Spammy Blog Comments

If you have a blog, you surely get spam comments, but did you know that some people actually think it is a good strategy? This spam offense aligns with the previous two, but it goes further, and it can become a very destructive tactic for the spammer and the blog owner alike.

This is What Blog Comment Spam Looks Like to a Blog Owner

This spam tactic is generally executed by using industry keywords (or a company name) in place of a proper name when posting comments to a blog. Since those keywords will then be the link text pointing to the spammer’s website, it is assumed that it will be great for search engine ranking. It makes sense, right? If it could only be so easy, don’t you think everybody would do it? Then it would just be a battle to see who could produce the largest amount of spam. Actually, that does pretty well sum up this kind of spammer’s mentality, but they are so wrong, and they kill their chances of success like you may never believe! Search engines are simply not this stupid.

Ironically, this particular tactic was also previously implemented by the company I mentioned in “Spam Tactic Two.” In their case, they had paid some guys in India to write thousands of pithy blog comments including their website links. They got some extra website visitors out of it, but not the paying kind. When their website was brutally punished by Google and other search engines, they were ready to jump out of a third story window. You know … not really committed to death, but definitely upset enough for a jump.

If you think that something may be spammy, it probably is. I recently replied to this kind of spammer, and he actually answered back saying that he was not a spammer. My answer to that was as follows:

I am glad you responded. I just figured it was pretty unlikely that Mother Business Card and Father Brochure actually came together and decided to name their little beloved one “Logo Designer”.
REF: SPAM or Not SPAM? The First Test is Your Name!

Many people agree with my view of blog spammers, but apparently some people still don’t grasp the downsides.

Spam Tactic Four: Follow Me!

There are many obvious examples of this spam tactic found every minute of the day on Facebook and Twitter. It is commonly expected that having a lot of people “follow” what you have to say will matter. But guess what?! Those people who are quick to follow you without a good reason are also likely following about a squillion others just like you. They aren’t paying close attention and just waiting for the right time to send you a wallet full of money. They are usually just following you so that you will follow them back. You know, because that way you will both gain some amazing authority.

The truth that is hard to drive home is that more is not always better. I have given examples of this more times than I can count, but people usually have to make their own mistakes before they learn.

It stunned me how many people thought it was a useful action-list when I wrote a completely smart assed article titled “How To Become Popular on Twitter Without Actually Being Useful“. Apparently a whole lot of people missed my disclaimer that stated as follows:

“If you follow this list without deviation, you are sure to become massively popular. Just remember that if anybody says “I hate you and hope you die a miserable death” or “You deserve a really bad case of herpes” … those people are just jealous because they will probably never be as popular as you.”

It does not always have to be an extreme overstatement or effort to be spam-like. If you want people to follow you just to feel better, try buying a feather … they tickle, too!

This obese woman selling weight loss has offered to help me build a huge following on Twitter. — Obese Woman Selling Weight Loss

When the “Twitter Follower Frenzy” or “Facebook Please Like Me” epidemic gets to be so desperate as this obese woman selling weight loss and trying to tell me how to grow a huge Twitter following, it is a clear failure (click the image to enlarge). Note: She has six people following her. Perhaps she meant something else when she said “huge”.

If tweeting and facebooking to a large number of people who do not care about what you have to say is really so useful, how are you measuring that success? Is it in the bank?

People who fall into this addictive need to spam more disinterested people will be better off measuring the cost of their missed opportunities from all that wasted time and energy. If you have fallen prey to the disease, it is time to regroup and get some help to develop a better strategy.

Spam Tactic Five: Shooting at Innocent Bystanders

Trying to reach everybody, instead of a targeted audience is really the widest use of spam. Do you remember how I defined spam as a desperate attempt to be productive while using counterproductive means? Trying to reach everybody is about the worst conceivable spam of all. It not only wastes the time and resources of the spammer, but can create a lot of other possible business communication side-effects.

A Lot of Ammunition is Good, But Sharper Aim is Better!

Before trying to market something, it is important to remember that “everybody” does not want what you offer for sale. “Everybody” is not a target. Lack of focus is the most costly mistake any company can make in marketing, and is often the biggest missing piece in a failed campaign.

The task of targeted marketing using customer modeling based on demographics, psychographics, and propensity analysis really does make the difference. You can count on it!

If you target the right people, and stop shooting blindly, you will no longer need to reach all of the people. The right ones will do the “heavy lifting” for you. When others are promoting your virtues on your behalf, it is no longer spam … it is marketing.

Spam Tactics and the Ignorant

Sure, anybody can be guilty from time to time, and sometimes a small degree of spamminess is just an accident. Ignorance does not mean a person is stupid, but simply that they don’t know any better.

I know that some people will try until their last breath to defend these atrocities. That would be easier than admitting to making huge errors. Maybe they believed a bad pitch from an ignorant marketing agency, or they believed the fairy dust that so many people are promoting each day about Internet marketing.

Sometimes it is the company itself that is the perpetrator of the spamminess, but even more often it is because they trusted the wrong people to handle it for them. I have encountered many companies that believed a crooked marketing consultant, without ever caring to understand whether their tactics were sustainable, and an overall strategy was never even a consideration.

Once the pain sets in, it is too late, and they end up paying somebody like me a whole lot more money to fix their mistakes. That is, to fix the mistake of their prior ignorance.

An even more tragic result is that many companies will keep trying to do the things which do not work, just because they refuse to listen to good advice. When their marketing isn’t working for them, they assume the whole thing just doesn’t work.

These are the people I call the willingly confused. I generally try to be forgiving and patient with them, but those are not my strongest traits. The reason my patience often fails is not because of ignorance, alone, but rather the apathy which so often comes along with it. When you throw a dose of apathy on top of ignorance, the ignorance is sustained because they don’t care enough to overcome it.

Without apathy, ignorance is much easier to fix. When people care to do better, and to know more, ignorance fades with each thing they learn. If you know somebody going down this path, you will be kind to warn them.

Photo Credits:
No Pooping by johannal via Flickr
World Cup Babes Australia by gnews pics via Flickr

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Facebook Page Changes and New Settings You Should Know!

If you have a Facebook Page for your business, you probably already noticed that Facebook has made some changes. Most of it may seem pretty basic, but there are a few things you should know before you just dismiss it as a new design. There are settings you should review, and also some information that Facebook seems to have lost.

When Facebook profiles changed, starting back in late 2010, I was not entirely thrilled, but I adapted. I got used to it quickly, and I like the improved layout.

Facebook certainly caught many people off guard by placing employer links prominently in profiles, but as usual, we Facebook users have adapted. We are resilient, and even when we don’t like the changes, we push through it, and usually find some things we like.

The latest changes from Facebook are easier to take, and it was designed to make the transition between profiles and pages very easy for users. Just as always, the changes require a look at your settings to be sure everything is working as desired. This is why the most important thing you should look for when you upgrade to the new Facebook Page layout is the “Edit Page” button.

The topics I want to address here are the ones I think may catch users off guard, are useful, or a cause of concerns for people holding off upgrading until Facebook forces the change in March. The topics I will cover are as follows:

Facebook Page As a Profile
Facebook Page Default Wall Display
Facebook Page Default Landing Tab
Change Facebook Page Category
Facebook Page Featured Likes and Owners
Editing Your Facebook Page Settings: Summary

Facebook Page As a Profile

Use Facebook as Page

One of the profound changes to your Facebook Page is that you may now use it as a profile. That caught me off guard, because it was something I wished for. Now, when you interact around the web, you can choose to use your profile as usual, or you can interact as your Facebook page.

What mattered more to me is the ability to switch to using your page as a profile in order to view other pages you have “liked” as a news feed, just like you would view your news feed of friends. This provides a much easier view of updates from other business pages you interact with. It also means that they will be able to keep up with you even easier, too!

Facebook made it really simple to switch between interacting with your personal profile or as your page “on the fly”, without logging out and logging back in. If you manage multiple pages, it will allow you to select which page you wish to use, and switch between them easily.

Important: When you post to your own Facebook Page (with the new Page upgrade), you must switch to use Facebook as a page to post. Otherwise, your updates will be posted from your Profile and not as the Page. If your default wall display is set to show “Only Posts by Page”, your updates will not appear in the default view.

Facebook Page Default Wall Display

Without a doubt, there will be people caught off guard with this change to their Facebook Page. Facebook Page administrators have always been able to select their wall settings, including whether it will default to showing posts from “Everyone” or “Only Posts by Page”. Facebook seems to have lost this setting, so it will be wise to check yours. What I found with each of my pages was that they were all set to “Everyone” when I upgraded to the new version.

This is important to a lot of companies, and although it can be fine to allow everyone to post to your Facebook wall, I certainly encourage watchful moderation. It is very easy to reset this to your preferred method, and it is found under the “Manage Permissions” section. This is also where you may set your default landing tab (not changed), block profanity or other specific words.

Facebook Page Default Landing Tab

This is a feature that I know a lot of people have feared would be eliminated completely, but the option still exists (as it should). The old version of “tabs” went away, but the functionality is the same, and each former tab is now represented on the left side of the page.

If you have previously set a default landing tab, it will still be there. I know that gave a lot of marketers and developers a huge sigh of relief.

It appears that the selection of a default landing tab no longer allows for distinguishing between new and existing users. From what I have seen, it seems that it has not changed from any previous settings which were made. However, one concern would be if existing users who “Like” your page were forced to click an extra time to get from your default landing page to the wall. For example: The settings I have previously used will direct new visitors to a nice welcoming tab, but direct existing users who already “Like” the page straight to the wall. This is a commonly used setting for Facebook Pages.

My pages each appear to work just as they were previously set up, but it may not be the same when adding new pages. I say this because the setting for existing “fans” versus new visitors has disappeared in the new layout.

Of course, if you are handy with FBML (Facebook Markup Language), you can create a Static FBML page landing page but then add Wall contents limited by with the “fb:visible-to-connection” function. That just means people would all land on the same page, but existing users would see something different from new users. This is just good information to know, but as it is, I have not added a new page for testing since the change. So, for all I know, I am just seeing “grandfathered” settings. Either way, we geeks can still have fun with our FBML and can work our way around nearly anything.

Change Facebook Page Category

You may now change your Facebook Page category. This is an added feature that many people have asked for. Something that will surely surprise a lot of Facebook Page administrators is that the category you chose for your page when you set it up is gone. I noticed this in each of the many pages I manage. Not a single page still reflected the category it was set up with. Although, it may be stored behind the scenes and just didn’t show up in the new settings, it is definitely worth resetting your page’s category.

Facebook Page Featured Likes

This can be a great setting for any company with multiple Facebook Pages, or for companies who want to help promote friends or partnerships. In the instance pictured below, I have set the pages for my books and my wife’s cakes and confections company as my aWebGuy Facebook Page “Featured Likes”. What happens here is that up to five pages you select as your “Featured Likes” will always be displayed, while any others will be displayed in rotation.

Similar to featured likes, you may also feature page owners, so that people can put a name and face with the person or people behind the brand.

Editing Your Facebook Page Settings: Summary

I know that a lot of people feel pretty inconvenienced to have to edit their Facebook page. Let’s face it though, when it is your business involved, it is worth the attention.

Facebook has made it very easy to find the editing functions, and it is mostly pretty straightforward. Just look for the “Edit Page” button and be sure that you click on every section. It is better to fix it now than to fix it later.

I hope to read your comments about which settings and functions you like or dislike about the new Facebook Page.

Facebook Advertisement Declined: Is Facebook Nitpicking?

I have heard people question how Facebook can support 650 million accounts and remain free to users. Some people have even held the absurd notion that Facebook will someday charge users.

Funding Facebook is something that most users don’t give a lot of thought to, as they connect and have fun with their friends. Most people will easily overlook the huge volume of advertisement dollars Facebook generates from their ads. Advertising is a very successful business model on the Internet (REF: Google, YouTube, Facebook, and etcetera). It is how Facebook makes money, and those advertisements facilitate Facebook’s bloated $50 Billion valuation in January 2011.

Internet users are very accustomed to seeing advertisements. Many of us became relatively immune to much of the advertising, years ago. Yesteryear’s ads were not very well targeted, and many still are not, but that is not because of the tools.

As the Internet grew smarter, ad targeting platforms became smarter. Advertising targeting and reporting is vital to a campaign’s success, and so the tools have evolved to meet the challenges. Facebook has done extremely well in this area, and I commend them. Their system provides for excellent demographic, geographic, and psychographic modeling and targeting, and should not be underestimated.

Facebook advertising can be an excellent tool for business. Make no mistake about that! The information you can learn from Facebook’s ad reporting can provide great insight to a marketing campaign. I explained more about the value and usage of Facebook advertising in a previous article titled “Facebook Marketing: Pages, Customer Modeling, Promoting, and Awesomeness“. That article is great reading for anybody who wants to understand the value of Facebook marketing.

I like Facebook, and I even like the new Facebook profile.

An Unqualified Rant About Facebook Ads

Here is my unqualified rant. OK, maybe it is a little bit qualified, but I realize that some people will whine, snivel, and argue that I am wrong. I do that to people. I give them something to talk about.

I know Facebook ads well. I have used the Facebook ad system for client projects of many types, and I have had a mostly great experience with it. Facebook reviews each ad submitted to their system, and either approves or declines it, and they are doing a good job of it. When a friend recently complained of having his ads declined by Facebook, I thought he must be doing something wrong. After all, I never had an ad declined, but now that has changed.

I finally had my first declined Facebook ad a couple days ago. At first, I thought it was no big deal. Then I realized how silly their reason was for declining the ad. I will show you the ad, explain why it was declined, and also why I think it was nit-picking on Facebook’s part.

First, I will explain that this ad was intended to reach a targeted group of people as a part of my campaign to stop providing marketing consulting services. You see, I am not-so-secretly tired of selling what I do. I love doing what I do, but I do not enjoy the short-sightedness and lack of strategy that I witness with so many companies when it comes to their marketing. I said it well when I wrote “When I Go to Hell, They Will Have Me Selling SEO“. That is because selling the kind of marketing services I provide often makes me feel like I am trying to explain quantum physics to third graders. Perhaps more to the point, it feels like explaining the color blue to blind people.

This ad was targeted at headhunters. You know, those executive recruiting folks. It was to lead them to my aWebGuy Facebook page. Specifically, it was to lead them to the “My Tools” tab of the aWebGuy Facebook page.

I am not applying to companies for open jobs, but I am interested in a long-term objective outside of independent consulting. I know, it may sound like a big step backward. I just want to enjoy my work without having to feel like a third grade teacher while talking with new clients.

I moved far beyond the typical marketing job ages ago, and the type of work that I am qualified for is often not advertised on job boards. It takes a slow-burn approach, and so I want to be sure that headhunters recognize my name when they find themselves seeking to place a new Director of Marketing or VP of Marketing.

The image above is my proposed ad, and Facebook’s reason for declining the ad was explained as follows:

“The image included in your ad is not suitable to appear on Facebook. Before resubmitting your ad, please visit our Help Center for additional tips and examples compliant with our Advertising Guidelines.”

At first, I thought “It is just a picture of my birthday cake. How could that be so offensive?” Then I realized that it was declined for a violation of Facebook Advertising Guidelines section 5 d iii. You may wonder, “What is 5 d iii?” Well here you go:

5. Prohibited Content

d. Ads cannot contain, facilitate, promote, or reference the following:

iii. Tobacco products;

Stand Up for Facebook Ad Rebels!

Here comes the silly part. Based on the targeting criteria, and Facebook’s advertising guidelines, I could have used a couple hookers and a bottle of Scotch, but not my birthday cake. I guess I must just be a real life badass if my birthday cake is banned from Facebook ads, but that’s how I roll!

I love marketing for clients, and I serve them very well, but there is a unique challenge to marketing myself and my future. When it comes to marketing myself, the approach is quite long-sighted. That is because I must be selective about the buyer. This is where you come in, and I am asking you to stand up for my rebelion. Do you know any of those headhunters who should be aware of me? Pass my name along, will you?

If you think Facebook was nitpicking, please click my “Like” button and share this to show that even the rebels have a place on Facebook. Otherwise, you can “Lump” it and just keep reading my blog.

One More Thing! Do you find my birthday cake to be offensive? Go to the aWebGuy Facebook page to see the entertaining back story.

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New Facebook Profile Employer Information Catches Users Off Guard

Update Facebook Employer Information

Facebook recently made a big move with their latest profile updates, but it seems that a lot of people are slow to accept the change. Without a doubt, Facebook’s new profile design includes some pretty significant changes which will impact businesses. The impact can be very positive, but only for people who are paying attention.

Many people are reluctant to adopt the new Facebook profile, but what they often do not realize is what each of the people who did make the change see when they look at a profile. Whether you have updated yours or not, users of the new profile design will see your profile in a way that you, or your company may regret.

I wrote about changes and things to be aware of in a previous article titled “Facebook Profile Changes: Updates to Make Before Switching!“ with cautions of what users should know. Yes, some people listened, especially about the tagged images displayed at the top of the profile, but there is an even more profound matter at hand for businesses.

If you are unfamiliar with Facebook’s new profile changes, I suggest that you see what Facebook says, and also discover how many of your friends have already updated. To date, only 100 of my Facebook friends have updated their profile, but the only view that I have for all friends is the new version.

New Facebook Profiles Display Employers Prominently

The latest update of our favorite social network comes with significant implications for businesses. I think this was a really smart move for Facebook’s reach into business networking, but it will also come with some “growing pains” for users. Those pains can affect employees and employers, alike.

Whether you have updated to the new profile or not, if you have an employer listed with Facebook, it is likely being misrepresented to users of the new profile design. I see examples of this all day long, so if you care how your employment or your company is being represented, you should really pay attention to this matter. The new profile has been made optional, but we will all use the new profiles very soon. You should also note that once you switch, you cannot change back.

Facebook Employer Display in New Profile

In the new design, Facebook places your employer information just below your name. It also includes a link to that employer, and this is where a problem arises for many users. The link, which is automatically created from the employer name listed in your profile, points to a Facebook page which is generated based on the company name. Since it would be worse if Facebook guessed at whether it is the right company, it cannot just link to the actual Facebook page of a company.

Imagine how bad it could be if they linked all of the people who listed an employer name to a given page, and it was the wrong page. Somebody at First National Bank in Spokane could have their employer’s link point to the Facebook page of First National Bank in New Orleans. That would be really bad, but what happens instead is a page that is inaccurate, rather than the company’s existing Facebook page.

When I noticed that my wife’s employer link listed her cakes and confections work as “Owner / Chef at Mad Eliza’s”, I clicked on it to discover that, although we already have an existing Facebook page, there were a few people who had clicked “Like” on the made-up page created by Facebook. Now wouldn’t it be a shame to not take a moment and fix that?

The best way to fix the employer link is to delete the employer(s) and re-add them. Facebook will then allow you to select your employer’s Facebook page, and link to it accordingly. Here is the link to edit your employers. If you have already updated to the new profile, but you are not quite certain about this, just try clicking on the link listed as your employer. If it does not actually link to your company Facebook page, you should probably change that. It is a common mistake, and I have actually even seen this on a respected Facebook marketer’s profile.

If you are an employer, you would be wise to point this out to employees and encourage them to update their profiles. It may benefit both employee and employer to do so. This is especially true in cases where employer and employee are the same person.

How to Change the Employer Listed on Your Facebook Profile

For people with multiple jobs listed, Facebook does not provide an option to select which employer is displayed below your name, but it can be changed. I will give an example of what I found when I updated to the new profile.

Like a lot of people, I wear multiple hats. Yes, I work a bunch of jobs, and while you sleep, I am here keeping this Internet thing we all love up and running. When I switched to the new Facebook, my profile showed things all wrong. Not only did it reflect one of my “less important” jobs right at the top of my profile, it also linked to a non-existent page that Facebook created to represent the company name I had listed in my profile.

To explain how I encountered it, I will explain my jobs. I am the CEO of a wholesale Internet services corporation (2001-present), I am the co-owner of a cakes and confections company (2009-present), and I independently provide marketing consulting services to people who appreciate my marketing talent enough to pay me for it (2000-present). Before that, I was the bearded lady in a circus, but I didn’t include that.

Facebook looks at the most recent employer that is listed as current, then uses the text entered as the employer’s name and represents it as a link in the new profile view. Since Facebook’s system will use the most recent employer as the one to list just below your name on the main profile page, it may not be what you want. In my case, they are all present employers, but Facebook will use the one which started most recently. This makes perfect sense, in a résumé, but what if you want your favorite job represented on your profile home page?

To get the order the way I wanted it, I actually had to put a more recent starting date on my marketing consulting work, and even delete my cakes and confections company from the list. Yes, I lied by shortening my time on the job and deleting a couple of companies I own or have owned … I feel awful, just awful! The truth is that I really only feel a need to go back a decade, except in my formal résumé.

In my case, the most recent addition was “Mad Eliza’s Cakes and Confections“, which is a company my wife runs, but I am just a co-owner and taste-tester. I don’t want to represent myself as a cake guy … I am a web guy.

It is still important to leave some of the other jobs there, but I don’t want them staring everybody in the face. I just wanted my new Facebook profile to say what it does now: “Marketing Consultant at awebguy”, but it took a little tweaking.

It brings up a few questions for me. Have you had to deal with this, too? If so, what did you do? If you have not already switched to the new Facebook profile, do you know what people are seeing? Let’s discuss this … add your comments and let’s see what others have to say about it.

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