I write a lot about SEO (search engine optimization) and social media marketing. You expect that, and I am here to deliver. What I think a lot of people interested in SEO do not want to face is that SEO is a lot less about tricky technology issues, and a lot more about producing brilliant marketing.
The industry of SEO is ever-changing, but at the same time, many things are constant. For the largest part, the same things that mattered ten years ago still matter today. There have been many technical changes, but the technical aspects of SEO are not as individually important as some people may lead you to believe. The technology is really just a lot of little pieces which we fit together to assist the larger cause.
Early in the industry of SEO it became popular to chase information on the latest tricks to stay a step ahead of the search engines. Although there were cases when this became valuable, it seems pretty convenient that it is also used for confusing customers in order to seem more valuable. Many absurd yet popular myths about SEO such as meta tags still persist, even today.
There is value in understanding the technologies involved, but the truth is often less popular than myths. The truth is that search engine optimization and the value it represents is influenced a lot more by human response than by a computer. Giving people something which holds value to them has always been the most important part of SEO. This is the truth, and it is backed up with numbers.
Providing value to customers is not just a principle of good SEO, but marketing as a whole. When you give people something of value, they are more likely to share it with others. On the Internet, they often share it with links. In SEO, those links are like votes telling the search engines who should sit at the top as the “President”.
The Best SEO Trick Ever: Provide Value to Others
If you adhere to this one solid principle of providing value to others, your marketing will take a positive turn. A trick I have learned through two decades in the marketing business is that sometimes you must give until it hurts. Getting everything you want may not always work on the time frame you have set for yourself. I have often discovered that this challenge simply means that you are either not giving enough value, or you should have started sooner, and with better research.
Transforming a business from good to great is not simple. If it was simple, every business would have great results and everybody would win.
It is popular these days to award medals and ribbons to every kid in the race, but let’s face it … that will not translate well in the business world. We do not all get ribbons and medals.
Making the best of any market means knowing which people to reach and knowing what they want. It means knowing the customers’ needs and desires, and knowing the best way to solve them. When you take a close look, SEO starts to sound a lot like marketing, which is exactly what it is, but SEO is often viewed at as a technical trade. What many people are hesitant to understand is that SEO is more about producing great marketing in a very competitive atmosphere and less about geeky magic tricks. It requires an understanding of what people want, the unique ways they interact online versus offline, creating an appropriately compelling message, and being able to properly apply technology and mathematics.
SEO is a lot less about programming code and geek stuff than it is about people and psychology.
SEO Meets the Human Factor
The technologies surrounding SEO can help a lot, and increased website traffic is a great thing. I certainly love watching big numbers. I know that big numbers of website visitors will always impress my clients. They really want to see those new visitor statistics, because that is something they understand. What they have a harder time focusing on is that if those numbers do not inspire the conversion of lookers into buyers, or convert their brief message into a lasting one, most of the value is lost.
With any marketing message, there is a right group and a wrong group to deliver it to. It is easy to assume that if somebody performs a given search, they are the right audience for you. This is not always as simple as it seems, and often leads to spending a lot of time and money learning hard lessons. Taking a stronger approach to researching your market reminds me of something my father often advised, which is to “measure twice and cut once.”
Focusing on delivering the right message and presenting that message to the right people leads to higher conversion rates. The research to affect this result is in the top two most important roles of a search engine optimizer, second to getting out of bed.
Getting the research right is what tells us how to reach the right audience and what they will respond to favorably. It gives us the information we need to convert website visitors from lookers into buyers. Secondarily, it tells us how to bring more website traffic based on what people are searching for. Yes, bringing the people is secondary to knowing what they will want once they get there. Why should this concept be so difficult for smart people to grasp? Perhaps it is because they are blindsided by a lot of technical talk and SEO lies.
Educating a client on the importance of increasing conversion by producing a better message based on proper research may sound like an excuse to overlook the traffic numbers, right? This is not the case. More traffic is relatively simple to achieve, when you are actually providing high value based on good research.
The fascination with big numbers has created a culture of promoting valueless junk on the Internet aimed only at bloated traffic numbers. As the importance of traffic volume over traffic value grew roots early, many businesses overlooked doing the things that actually produce revenue. This misjudgment has lead many companies to underestimate the value of the Internet for their business growth. They may have hired SEO services which produced a huge volume of traffic, but then when it did not convert to revenue for the company, they lost faith. More often, they find that the SEO either did not really understand their role, or did not make a stand against the client’s preconceptions of the SEO being just a tech job. It is easy to see how these things could make a company stop trying.
Improving SEO Conversion Means Great Marketing
What can you do to convert more website traffic from lookers into buyers? This is an old question that every good marketer faces. The best answer is usually in finding the right audience. It is always easier to sell a product or service if you are selling to the right audience.
It is commonly accepted that good search engine optimizers who have done their research will know how to get more links by providing useful and compelling content. This will create a lot of website traffic, but that does not always mean the money train is coming down the track. If they are trying to sell tractor tires to race car drivers, they may gain a lot of website traffic, but they will probably have a hard time selling tires.
Good SEO also know, which I suspect a lot of people do not realize about the business function of SEO, is that they must produce reasons for those website visitors to take action and convert into something valuable to the website owner. This may mean a sale, a sales lead, a subscriber, or whatever it is that provides value and purpose to the effort. The first step is knowing who those visitors are and what will compel them to take action. The common tragedy is to get the traffic and then try to figure out why people are not responding.
Traffic quality is an area where it seems that many SEO (the good ones) would like to concentrate on more, but they get their hands tied by the client. The client often looks to the SEO primarily for the purpose of driving more traffic, but then neglect the value an experienced SEO has as a marketer and not just as a part of a tech field. This can create a case where conversion is viewed as secondary to a primary goal of traffic, which is totally backward and often a fast track to failure.
You can often catch me defending the importance of search engine optimization, but I am just as likely to criticize the industry. Actually, I tend to be more critical than defensive, but today I am defending the industry honor. This is because although there are a lot of slimy, no good, low-life, bottom feeding, liars, cheats, and rip-off search engine optimizers on the fringe of my industry, there are also many SEO with integrity. These are the men and women in the SEO field who work hard and uphold good business values and deliver on their promises. These are people who take pride in their work and are as excited to see their clients succeed as the clients themselves. So the question must be asked, “Why do SEO lie?” and we should also question the reasons it has become an expected norm in the field. It turns out that a lot of people simply cannot handle the truth and the market started demanding lies. The truth is that it takes more time, knowledge, and expense than most SEO will be willing to tell you. The lies are a whole lot easier for most people to take.
I have done a lot of thinking about why SEO lie and I think I have some good insight to the matter. I have been in the Internet business since about the time graphical browsers came into existence and I have earned millions of dollars for myself and my clients as a search engine optimizer. This is nothing new to me, and I have watched the evolution from beginning through today. I want to share a bit of that with you, and I hope you will understand this from the point of view of a guy with no reason or intent to lie to you. Note that although I may say I am “for hire”, I am extremely selective about who I will work with, and it is statistically unlikely that you will be one of them. That said, if I bullshit you once, just stop reading and move on.
SEO was once a field in which the biggest challenge was to help people understand the value and the need to be listed at the top of search engine results. Being listed as number one in search results delivers many times the return of being listed lower. If you want to learn more about the math, just read the article “Improve SEO Return on Investment (ROI) With Simple Math“.
A Reason to Perform SEO
I will tell you why I entered the industry of search engine optimization for hire, and fell in love with it. Once upon a time, I merged two companies and created a monster. When I say a monster, I mean something big and with teeth that could bite the head off the competitors. We were in the field of website development, web hosting, Internet access and many other things Internet-related. We quickly found that marketing online was really effective, and we made a stand in the wholesale end of the Internet as the geeks behind the geeks. We found ourselves providing Internet access and web hosting services to over 2,000 Internet service providers and web hosts. It soon got to a point when we made calculated efforts to avoid the retail customer. We were doing so well at wholesale services that I often found myself saying “business is great if it wasn’t for all these damn customers!” What we knew was that it had everything to do with our reach in search engines, and so that was obviously an important service offering. What this means is that I joined the industry because I was already successful at it for my own services. I did not enter the SEO field to earn money, I entered it because it was already earning me money.
By providing SEO services to our customers, our customers can sell more, and in the wholesale end of the industry, that is great. Making customers successful means that they sell more, and since the service our customers sell comes from us, it is an obvious formula for success.
Where SEO Lies Began … The Money
Because SEO was such a lucrative field for top performers, it only made sense that there would eventually be an ugly turn in the market. When money flows fast and easy, it is very alluring for every con artist with a computer and a modem. Don’t tell me you have not seen this sort of greed online unless you have never received an unsolicited email for pharmaceuticals. SEO took on an ugly face as it was flooded with people making false claims and unrealistic promises. This was bolstered with extremely high demand for quality search engine optimization that could not be met by the relatively small number of good SEO vs. bad SEO, and due to the huge growth of the Internet.
High demand created a challenge for many SEO, because the industry not only had to explain the needs and benefits of search engine optimization, but also to defend themselves against a growing public perception that was created by the fringe of our industry trying to cash in on the latest craze. This created a market where legitimate SEO had to compete with liars with nothing to lose. On the surface, it put us at a disadvantage, because we planned to be there for the long haul, while the SEO who lie are just there to collect their money and move on and change their company name as needed. In many instances it caused the skilled to stand out, but many SEO took a stance that “If you can’t beat ’em, join ’em.”
SEO is Flooded In Recent Years
SEO has taken some obvious directional changes over the past couple years as companies desperately seek cost-effective answers to their marketing needs. The most sensible answers are usually not the easiest or most comfortable for businesses, and this paved the way for an even larger majority of fringe SEO willing to lie to get their business. Many dirty SEO have preyed on notions that if it is cheaper, it must be lower risk, and that search engine optimization is something way over the customer’s head.
The Internet has grown at an astonishing rate, and along with that, there is a huge population of website owners who know so little about the Internet that they are very easy to cheat out of their money by offering them false hopes. Just consider how easy it would be to lie and cheat somebody who knows little to nothing about an industry, and has little patience to learn enough to make good decisions. Then add in the desperation of a recession and you have a formula for disaster.
Many people launching a new website are of the mindset that it will be a quick and easy way to rake in a ton of business and that SEO must be pretty much the same everywhere. This is a huge open door to fraud and misrepresentation of the industry as something confusing and technical. Just imagine how easy it would be to make up a few catchy lines to confuse the public and haul in the money.
What really hurt the industry over time is that as more of the professional SEO who really do know the industry and do a good job for their clients are asked to justify the cost of SEO, more of them lowered their standards to become affordable. It made it likely for honest SEO to take on projects without the resources they needed and only deliver a fraction of what they otherwise could. It started going downhill from there, and it began to blur the lines between the skilled and the unskilled. It caused many of the good SEO to tell seemingly innocent lies of the hard work and long hours it really takes to do the job well. It lowered the good just a little closer to the level of the liars. This also drove many of the good search engine optimizers out of the SEO-for-hire market to focus on their own SEO projects.
Why Would a Good SEO Need You?
It is important to consider that good search engine optimizers who know the job can choose their products and choose their clients. Any time you hire a good SEO, you are buying their time away from other projects, and that creates a cost to them in the way of lost opportunities elsewhere. The best results often come from the SEO who chooses to work for hire because they love it. All the same, they will expect to be compensated well to achieve your success, and often in the form of “pay for performance“.
On that note, I will say that the continued decline of the SEO-for-hire industry is the reason I have recently been blogging less frequently than usual. I am working on my own projects and taking less time to share my talent with others. After all, for the good SEO with integrity and knowledge, we will always earn more by doing the job for ourselves than to do it for our clients. I hope that you will consider this fact when you seek a search engine optimization provider.
I know, my picture says “For Hire”, but the truth is that it is only for those rare few who are not fooled by the lies. It would take a couple sticks of dynamite and a bulldozer to fully drag me away from some of the projects I am working on. Either that or a client with a real understanding of the job at hand and willing to realize that much of what they hear about SEO is a lie. Especially the notion that it is cheap, easy, or the same everywhere.
Search engine optimization done well is worth the effort and the challenges. It is what makes companies more successful than their competition, and it has an important place in nearly any business. I have no reason to lie to you about that.
Good search engine optimizers will agree with the decline of integrity in the industry, while others will prefer to sweep this bit of ugliness under the rug and keep on lying. There will always be those with integrity to defend. In my case, I feel like I can defend SEO for hire more effectively from the outside looking in, and separating myself from what I see as a good market gone in a bad direction.
Do you check your statistics to see if your web traffic has moved up since you checked it an hour ago? Do you ever feel just a tinge of obsession over your Google Analytics or Clicky statistics? Do you wait impatiently for the next update of your score on Alexa, or Quantcast? Do you get frustrated when your Klout score is a day behind and you just have to know if they actually picked up on all of your hard work?
Stop it! Just stop it!
I know how easy it is to feel better when you go and see how (or if) people are interacting with your website or your social media profiles. It is actually very important information to know. Knowing your statistics, and understanding what they mean is extremely valuable for effective online marketing. The problem arises when it is taken to a level where productivity is lost.
Don’t take this wrong. I am not berating you, because I know how easy the trap can be. Allow me to jest. I am one of those guys who is drawn to statistics like a moth to a bug-zapper. I will probably know if you click this link before you can even pick up the phone to call me and ask how I can help you to grow your business. It is one of my important calls to action for people to visit my “About Mark” page to find out more about me, or my contact page to reach me about better marketing. (UPDATE:I no longer accept loser clients.)
When I see those things, it means somebody is interested in my services. Well, sometimes it means that. If they click on my link for “What Others Say About Mark” it must mean that they are going to spend a ton of money, and I can take a few more minutes to check out my stats on other sites, because I have already practically got their money in the bank. You know, because people are clicking all the right stuff, and I had a four percent increase over an hour ago in the stuff I wanted clicked. Now I am freed up to do more statistics-surfing. Maybe somebody retweeted me, maybe they bookmarked me somewhere, or maybe I have more FeedBurner subscribers. If I check these things, maybe I will feel better, like Oprah Winfrey with a double-scoop ice cream cone.
A Better Waste of Time
The Internet is such a fascinating place. It amazes me what kind of things you can find. Perhaps a better waste of time for those moments when you want to go and check those stats again would be to watch this nine minute video of some guys frying bugs in a bug zapper.
On the other end of the spectrum, if you are not checking your website statistics to know what your readers want and how they are interacting with your material, you should be. Just don’t be too obsessed with it.
Many companies will face the question of whether to outsource SEO (search engine optimization) or to hire in-house SEO professionals to improve, manage, and monitor search engine optimization and other Internet marketing efforts. Of course, some companies will overlook the need for search engine optimization, branding, and online reputation management altogether, but don’t worry about them. They will not likely steal away any of your market share, so whichever of these options works best for your company, it is better than overlooking the question.
I have witnessed many arguments on each side of this topic, but most do not give fair and unbiased consideration to each viewpoint. I intend for this to be useful to companies seeking to hire SEO services, freelance and agency search engine optimizers, and in-house SEO who may not be getting what they are worth. My goal is to remain as objective as possible and to discuss something of a potential trend in the online marketing industry.
First Consideration: Who Needs SEO, and How Much?
I want to address one very important consideration right upfront, and that is the question of “who needs search engine optimization?” I do not want to carry on with this part too long, because it should be obvious, and otherwise you would probably not be reading this. There is scarcely a company in existence that will not benefit from proper search engine optimization and Internet marketing. The benefits are measurable, and the factual data proves the importance. A challenging part of the question is in how the SEO efforts you put forth will most greatly increase the bottom line of your company. You would probably not pay a sales representative more money than they return for the company, and SEO is not so different in this respect. You should expect more profit.
In an unbiased fashion, I want to make it really clear that success mostly depends on the skill level implemented and dedication to the campaign. Even very small companies can benefit from either a full-time in-house SEO (search engine optimizer) or outsourced SEO if it is a skilled effort with the company’s interests at task. Believe me or don’t, but the real numbers bear it out that a well executed long-term online marketing campaign has the potential to make nearly any size or type of company very successful. The list of case studies and stories of success is longer than you will ever be able to read, because the list grows each day. I have witnessed it in my own corporation, and we turned a tiny company into a phenomenal multi-million dollar industry success. Proper online marketing should not be viewed as wasted cost, but rather as an investment. It is a very important investment which should not be taken lightly, because the list of failures grows even faster than the list of successes.
Why This SEO View is Unbiased
I have a sincere cause to pose questions about outsourcing SEO vs. hiring in-house SEO and base it on minimal bias. First, I will explain why my comparison is unbiased, and I hope you can see that it is provided for maximum value and not serving the agenda of one side over the other.
I have been a company president and/or CEO for a long time (over 20 years), and not just a CEO. For over a decade, I have been the CEO of a successful Internet company which offers SEO services. I look at this from the perspective of a corporate executive who seeks SEO talent, and also as somebody who has regularly been approached by “headhunters” seeking to bring me into their in-house staff. I was approached recently, and it was enticing enough to really make me consider the two sides of this topic and try to weigh them carefully.
I want to address the topic of hiring internal SEO versus outsourcing freelance or agency SEO consultants in a way that is as cost-aware and benefit-aware as I can determine from my viewpoint. I would also appreciate any input you may provide on the topic, because although I may wish to know everything, I still need people to help me prove it.
I will focus on eight segments plus a summary, and address the company needs and the employee or outsourced search engine optimizer (SEO) independently because I want to make a purposeful case for each. This format should help me to make these high-level pros and cons of each option as unbiased as possible. I will not touch on every point, because this could get very long, but I will address some of the top advantages and disadvantages. My arguments for and against outsourced SEO or in-house SEO will be categorized as follows:
Outsource SEO: Advantage to Company
Outsource SEO: Disadvantage to Company
In-House SEO: Advantage to Company
In-House SEO: Disadvantage to Company
Outsource SEO: Advantage to SEO
Outsource SEO: Disadvantage to SEO
In-House SEO: Advantage to SEO
In-House SEO: Disadvantage to SEO
Summary
So let’s begin to look at this from the standpoint of a company who wants to be more visible in the Internet marketplace, with a more effective message, increased profits … and to do this with the highest effectiveness and the least amount of failure.
Outsource SEO: Advantage to Company
The most advantageous aspect of outsourcing SEO is not what most people may think. It is not a way to save money, because let’s face it, the outsourced SEO has to eat just as much as an in-house SEO. The good ones eat much better. In fact, the expense to outsource comparable results is generally significantly higher than in-house SEO. I see what in-house SEO people are paid by many companies and I wonder how they can do it for more than a couple months without seeking a different field. Then I remember that the lower pay scale usually equates to experience, regardless of the level of talent. Fair or not, that is often the way it is. The underpaid SEO with significant talent should always be seeking more opportunity, because they deserve it. You cannot expect them to earn success for a company without enjoying some success of their own. It just doesn’t work that way.
The greater advantage of outsourcing is that companies can pull from a greater talent base of people who are more highly specialized in the field of marketing and SEO. They are often people who were previously in-house SEO and developed enough talent to fire their boss and go freelance or with an agency. With greater specialization, experience, and overall industry skill, it should be no surprise that the cost is higher (although it actually is a surprise to some). More skill equals more cost … just like it should be. When hunting success, it is best to seek success where it lives. If the SEO has a success record, they are not likely to put themselves in the pool of eligible employees to work for small earnings and punch a time clock. The real benefit here is in the selection, and being able to purchase talent that a company cannot otherwise afford. They may even be able to afford it, but they lack the means to justify SEO to other decision makers.
Another advantage to companies by outsourcing is the typically obvious concerns surrounding human resources issues (payroll, benefits, liability, and etcetera). However, it is quite clear from everything I have read and witnessed that those considerations, especially where they relate to a scale of cost for talent still leave the company with a higher expenditure for outsourcing SEO … but also a higher return on their investment.
Outsource SEO: Disadvantage to Company
Aside from the common disadvantage of budgetary concerns and how very hard it is to free up necessary marketing capital, the company has less perceived control. Much is perception rather than reality, but there is some basis to this. For a marketing director or business owner with a need for immediate action and accountability, an in-house SEO is an easier neck to strangle when something is urgent or if goals are falling short. Most outsourced SEO, if vetted properly and found to be reputable, will care very much to serve their clients. However, they also have their own company interests to address. In instances where resources are pooled and the top-level resources are shifted to another project or otherwise short-handed, a client may not have the level of immediate recourse they like, as they may have with an employee. This often comes down to the level of client you have placed yourself as, and if another client is more profitable and needs urgent attention, it should be no surprise how business decisions are made.
In-House SEO: Advantage to Company
I have not been an employee in decades. I have always been the employer, so I can see the advantages of outsourcing SEO from the company standpoint. A commonly perceived advantage to the company focuses on greater control over the SEO and their marketing message.
This is generally more a myth than reality, but many companies will see an employment contract as more enforceable than an independent contractor agreement. The greater control is not in the enforceability but rather the requirements. If somebody is your employee, you can require them to be in a specific place at a specific time. This can make it easier for some companies to feel relatively secure that their SEO is working a specific amount of hours per day, and help to assure that they are working hard on the company’s projects. To my notion, the most valued benefit of in-house SEO to the company is far more human in nature, and it includes pride in a job done well.
The greatest benefit of in-house SEO to a company will really rely on a much more human aspect of business. If employees are happy with their job and they have a passion for making the company successful, many other obstacles are averted. When they can share in a feeling of pride, their effectiveness is likely to reflect that pride. I saw this most profoundly when I was recently contacted to meet with a company in Chicago. I felt a real connection with the company objectives and I can say for certain that I would accept a much smaller contract with that company than I would accept from other companies which have reached out to me. This is not to say that I would work for any company without dramatically stretching out their SEO budget. What I can say is that the right company could offer me $100,000 lower salary than the wrong one and still capture much more of my interest. I know, some people will think it is crazy that I would take $100,000 less to do something I love and work with people I enjoy. This is far less than the huge number of prospective clients I turn away each year because I would rather choke them than make them successful. Oh yes, SEO with a heart and soul … that must seem silly, right? Having a passion for something always makes a difference in success. Overlooking or doubting this fact is a huge mistake! If you doubt it, read this article: “Where Does Marketing Talent Come From and What is the Cost?”
In-House SEO: Disadvantage to Company
The biggest disadvantage that I can see to a company with in-house SEO is if the well eventually runs dry. Creativity can diminish over time if the in-house SEO does not discover new challenges to meet. This can be assisted with maintaining good relationships and keeping open communication with others in the SEO field, but it is often well-augmented by an outside consultant. For companies unwilling or unprepared to provide their SEO staff with the necessary resources, they can often find a dead-end of sorts. It is mitigated by finding the best SEO for the job, but on limited budgets, companies are frequently required to settle for what they can afford. That can mean having an in-house SEO that is a shallower well, and that well may require a refill from time to time. The tragic disadvantage to many companies is that rather than to bring in additional inspiration, they will assume that their in-house SEO has just run out of value. This is often not the case, but rather that they have just not been granted enough resource. Hiring replacement talent is a tragic end to this scenario, which can set a company back a lot of time and money. I guess the disadvantage here is how to properly discover and provide the degree of trust and artistic freedom which will benefit their SEO staff and the company at the optimal level.
Outsource SEO: Advantage to SEO
This should be no surprise that the biggest gain to the outsourced SEO is financial. Although there are a lot of starving people calling themselves search engine optimizers, the big reward comes in the form of money. Most freelance SEO will have multiple business interests, and have multiple income streams. A good SEO knows how to be more visible with a better marketing message. They do not reserve this only for their clients. I like the way Rand Fishkin of SEOmoz described why good SEO is expensive as relating to the cost of the search engine optimizer’s lost opportunities elsewhere. I have said this before, and it is very true that if I spend more of my time working on clients’ projects, it means less time I am spending on my own.
Outsource SEO: Disadvantage to SEO
I described what I see as the greatest disadvantage of being an outsourced SEO in a recent article, and I think this sums it up pretty well. The article is titled “When I Go to Hell, They Will Have Me Selling SEO” and it discusses the challenges we face from people simply not understanding that there is a huge difference between good and bad SEO. When people see marketing as a commodity, it is hard to help them, even when you have factual data to make a good case.
I see a potential shift in corporate thinking about SEO as the market is flooded by bad SEO. The cream rises to the top, and the best SEO are in even higher demand. Before that happens, a lot of people are hurt by the fringe of the SEO industry bastardizing the market and causing confusion among companies in need of the service. This makes it more acceptable than ever for the higher level SEO to consider leaving the rat race and doing what they love on behalf of an employer. Battling for scraps in a market that people strongly want to believe is a commodity and can be bought cheap is not appealing to me in the least. As that trend continues, search engine optimizers who really do know their work and can achieve results have every reason to be frustrated. Good SEO can compete just fine, but there is a point when it is just not fun to explain something to people only to have them learn it the hard way by hiring a cheap SEO and then come back to repair the mess it caused them.
In-House SEO: Advantage to SEO
I think most good search engine optimizers love their work. That is what makes them good at it. An advantage to the in-house SEO which also benefits the company is that they get to do the job they love and develop a full-scale marketing effort rather than the bits and pieces that many clients will opt for. Instead of working on projects that are shaved down by clients trying to save money, the SEO can do more of the work they know works. It allows for a better focus on both long-term and short-term objectives. Any SEO should love that.
In-House SEO: Disadvantage to SEO
An obvious downside to working in-house is that companies often only budget for low-level SEO positions. Yes, the money is a big disadvantage, but there is one thing perhaps even worse. A battle for many in-house search engine optimizers is that they receive friction from multiple departments. This can happen to the outsourced SEO as well, but the in-house employee is often caught in the middle. SEO involves marketing, information technology, and other departments who often do not see eye-to-eye. Depending on the company’s receptiveness and understood importance of online marketing, it can require extreme patience.
If a company wants the best from their online marketing efforts, they must listen to the SEO and be open to good ideas. When this is not the case, the SEO may have to take on a role which is not just SEO, but also office politician. Such is the life of the underrepresented in-house SEO.
Summary of Outsourced or In-House SEO
In summary, I must say that the worst answer is to look away and ignore the importance of the role of SEO in any company. In many instances, it is most logical and effective to make use of both outsourced and in-house SEO as a united effort.
I believe that as online competition for business increases among hiring companies, the importance of the in-house SEO will cause companies to increase their budgets and bring in higher level SEO talent to achieve their goals. This will provide opportunities for independent SEO, agencies, and employment alike.
For the freelance SEO, I see a continued battle of smaller and “uninitiated” companies viewing SEO as a commodity. This is a common challenge. With more people offering ineffective services it is not likely to fade soon, but it will. Companies who want to remain competitive will see greater value for highly skilled professional SEO in both capacities.
The most pronounced trend I see coming is that high-quality SEO has an ever-increasing demand, including all areas of the field. Filtering out the good and the bad SEO has become more challenging for many companies, but when they find good marketing talent, I expect them to take it more seriously than ever.
I just got off the phone with a guy who purportedly spent over a million dollars developing his quasi-e*trade competitor service that will supposedly bring the whole world of finance back into check and fix the struggles of anybody afraid to lose their money in a mutual fund or other stock market failure. Before I get too far, I want to make it very clear that I do not earn my living writing this blog. People find me here, but it is absolutely not how I earn money. I earn money when somebody comes to me to make their business successful and can push their marketing go button. When they come to me to feed me more crap, I feed it right back to them. Sometimes I feel compelled to tell my readers about it. I often do that with a scorching opinion of mediocrity.
The Wizard guy called me a couple days ago after finding me online. Yes, he found me in a search and I was not seeking him. I don’t seek people, and I don’t do fluffy sales pitches and free market research. I am the SEO (search engine optimizer) after all, and my job is for people to find me, but mostly to help people find my clients. I answer questions and I help people to understand what I do, but I would rather choke them than explain the importance of being visible in search engines with a magnificent marketing message … or that I know how to do it. Seriously, if you find me, don’t ask me if I can help people find you. That is clearly grounds for choking. People discover me many times per hour, and some of them think they understand the whole idea of what I provide, but most of them have it all wrong. I mean, sometimes they get it extremely wrong!
I am not here to sell you stuff or to take your money. Do not ask me for a price tag for a subjective interpretation of success, because I will only tell you that if you want “success”, you better bring your lunch money and expect me to hang you up by your ankles to shake the coins from your pockets. You are not going to get success for free. I already have a wife, and she is the only person who can rip my shirt off and get my talent for free. Success does not come with a set price, and it is not defined the same for you as it is for that other person over there. That is why, if you want success, my standard price begins at 438 squillion dollars. Now just how much success do you want to buy?
I am here to improve my clients’ profits by improving their marketing message and its reach. That is what I am paid to do. I do not care who you are or how much you can pay me … or try to impress me with, because you cannot buy my reputation or integrity. Not at all, and I have foregone millions of dollars in the past to prove that money cannot buy my integrity. Don’t even make a bid, because it is not going to happen.
The Wizard Impressed Me … At First
The Wizard guy gave me a great demonstration of his service and I was impressed. In fact, I was impressed enough to ring “The Wizard” on the phone tonight as a follow-up call to our previous conversation. He was beaming with delight at the prospect of my interest in marketing his service, and we shared some great ideas about what his marketing plan should entail.
The Wizard guy has the brilliance to suggest that his service may be best served as a pyramid scheme. Sure, it could go that way (in a bad movie), but I told him that if he made that decision without the foresight of market research that it could kill a lot of other possibilities he had also hoped for, including potential for selling the company. He had mixed ideas on how to market his service, and I told him that what would benefit him the most before his product launch is some solid market research. He liked that, but thought that should be free. He had the impression that properly extensive market research was something we would just provide free of charge and then send him a proposal for the implementation. It is too common for people to think that marketing is just about the implementation and that the research is just pulled out of our undershorts. It is not that way, and good research with solid projections does not come free … for me, you, The Wizard, or anybody else.
In my opinion, this guy expressed no better clue about marketing the product than an arrogant idea of who should buy “The Wizard” and why the whole stock market and mutual fund industry should believe in him and his flashy but convincing Wizard service. He only explained who he was and who he thought he should sell it to. He seemed to know or care little about who it would actually benefit the most, how to reach them, or the proper message they would respond to. Market research to him seemed to mean I would go and gather all of the magic bullets and put them into a canned proposal, and that to pay me meant I would send him a loaded gun to shoot at his target.
There is a whole lot more potential for The Wizard than he seemed to grasp, but it was only after I gave him a big enough dose of my marketing experience in a “reality pill” that he finally said “this is sounding kind of expensive.” What completely failed to sink in was that in order to bring a product to a position of massive market success in an industry already clouded with distrust and crooks is that you cannot do it with a tin cup full of pencils and a pair of dark glasses begging for nickels on a street corner. When you create a self-proclaimed brilliant product and have the audacity to call it “The Wizard” and brand it as some sort of financial savior, you better be ready to market it and prove that you have more than a mythical profit-solving stock market idea. Marketing takes research, and that means more than a kid next door saying “we can put it on Craig’s List.”
The Wizard Mutual Fund Management Tool Wants Contingency SEO
If you ever happen to Google the term “contingency SEO” I am what you get. Yes, numero uno … I am the guy. I love working for pay based on my performance. That is where I make money, and that is all great. I just hate it when people think that it means they have no cost involved and that I trust them just because … well, just because they called me on the telephone to pitch me their line like a squillion other cheapskates. For my candid take on this, take some time and see the video of Wimpy from Popeye here (if you are reading by RSS, see video on the original blog post).
If you want to know how contingency SEO works, read about it. It does not mean free marketing. It means partnering up with your marketing people and working together for more profit. I know that may get confusing for some people, but the reality is that you cannot shit on your best asset and expect the best results. No … that is not how this works. That kind of illusion only happens in fairy tales and movies … like The Wizard of OZ.
Peeking Inside The Wizard’s Mind (My Speculation)
OK, I get it … if I create a market for this unknown service called “The Wizard” and give my gracious SEO talent and market research on contingency, the wizard will gladly pay me on Tuesday, like that jackass Wimpy from the Popeye cartoons who always owed people for last Tuesday’s burger. Sorry, but no dice. When I market something, I bring more than my good looks and a pocket of arcade tokens. I use my industry reputation, and I use a long list of marketing resources and talents which are not free. I put a lot of money and work into the launch of a product which can cost dearly if I start launching marketing plans like “The Wizard” only to piss off all of my business relations when some Wizard guy does not pay the bill and I am on the hook to pay the people I brought in to help market it with me.
The Wizard Stock Market Service Has No Stock
Before I jump into bed with a client for a contingency SEO contract, they had better be ready to put some skin in the game. I mean, if this guy has a million dollars wrapped up in development of a service, how can he seemingly care so little to recoup the cost and bring it to market the right way. How much can you trust the wizard who did not seem to understand that creating a solution is only a tiny part of a business? What kind of financial wizard is that?
Do you want to do business, or do you want to feed bullshit to somebody choking on a mouth full of bullshit?
Success and earning trust from consumers should require that you can do what you say you can do. You have to be a business person and that means more than having a great idea. You must have money … yes … m-o-n-e-y, because although it may look easy, what I do requires people … full-time people with kids to feed and bills to pay. Without money, it is hard to promote some scheme that deals with people’s finances and retirement futures. I am not about to become another Bernie Madoff jerk by promoting some plan to solve the world’s mutual fund and stock market troubles. No … not for free, and not if I view you as a bad businessman or somebody summing me up as a sucker.
I may be an asshole, but I am not an asshole that you can scam, or pay enough to scam others.
Do Not Act Like The Wizard
If you have a product to bring to market, do not act like The Wizard. Are you seriously so delusional that you think product development is where an idea will make money? No … the money comes after you bring it to market, and sometimes not even then.
If you come to find a need for serious marketing and you reach out to a serious marketing person … I mean one with some marketing talent, don’t come to us with an attitude that we are here to sell you something. If the marketer is good, and if it is any search engine optimizer with a little experience, he or she hears from people like you all day, every day. We get sick of it, and it forces our gag reflex into overdrive. Then we end up waving a bullshit flag all over you and may turn you into the next Suture Express. Go Google to see what happens with companies like Suture Express when they irritate the SEO by not paying. Don’t take my word for it … go and ask Google!
If you want the best marketing, it is better to treat it as if you are going to the bank seeking a loan. You want what we have to offer (money), that means you need to give us a reason to approve you. This is especially true if you are seeking contingency / performance-based SEO. I am not your momma, and I have no obligation to feed you. Let’s get that straight right now. I have three words for cheapskates wanting a free lunch and those are “rub a lamp”.
If you think I make my money here … writing this blog, you really got it all wrong. I make money when non-bullshitters reach up under their sack and bring something to the table that I can market for them. Hitting me up for a bunch of free ideas and then insulting me is a good way to get said sack on an Internet chopping block.
So there is my rant. Do you want to do business, or do you want to feed bullshit to somebody choking on a mouth full of bullshit?
That is my opinion. Take it or leave it, but don’t act like you didn’t see it.
