car dealership Archives by Mark Murnahan

Ray Skillman, Indianapolis Car Dealer Review: Bad Social Media and SEO

If you are marketing something online, give me a moment to show you how to screw it all up. Since I know a lot of people shudder at all the sacrifices associated with marketing done well, I want to show you an example of how badly it can go wrong if you succumb to being shortsighted and misinformed.

This exemplifies so much of what is wrong with today’s Internet, and why Google keeps splitting skulls on worthless website owners. It shows a downward spiral of desperation of a car dealer, and a trend that is so widely followed in other businesses that it relieves me of wondering why companies suffer from dwindling market share.

This really should open your eyes if you are trying to take the quick and easy road to your SEO (search engine optimization) and social media marketing. If this example does not show the pitfalls of shortcuts and the benefits of playing by the rules, nothing will. I know that you will probably not finish reading this, but then, that is exactly the problem … shortcuts are popular. I made an audio version, in case that will help.

In this case, it involves a car dealership in Indianapolis, Indiana that operates by the name Ray Skillman. For all I know, this fella may be a delightful car dealer. He may even be the kind of guy I would personally like, enough to buy a whole fleet of cars. In fact, his story sounds really great, but it seems that this guy has a reckless streak of delegating his business future.

On the surface, it appears that whomever is making their marketing decisions has chosen to believe an “easy money” approach to SEO and social media, or otherwise perhaps just wants to damage the company deliberately. My guess is that they simply believed a good pitch of SEO lies from a bad search engine optimizer, instead of using diligence. I could make guesses all day long, but I want you to give you what I know about the Ray Skillman auto dealerships, and help you to figure this one out.

I previously wrote about the high level of absurdity of car dealers using social media, and it really is a worthwhile read. This Ray Skillman Auto Group seems to be trying to set the bar at an all new low. Low enough that it seems they are quickly dropping off the net, despite all of their frantic actions.

Ray Skillman Dropping Off the ‘Net?

Based on statistical data, it appears that Ray Skillman Auto Group has messed up bad enough to get virtually slaughtered online. It was bad enough for it to hit my RADAR, and it gave me adequate material to send a warning slap. I will tell you why, but better yet, I will tell you just how badly they are ripping themselves a virtual new orifice when it comes to website traffic, and future search engine rankings. It will be even more obvious as they endure the effects of Google’s Farmer Update of late February 2011, just in time for the car industry’s busy spring and summer sales seasons. Google’s “Farmer Update” was designed to wipe out website farms, and this one will probably yield some pretty bad crops from Google.

Before I show you the company’s new orifice, let me explain that they seem to actually want to reach the auto buying market of the Indianapolis area. Although they are very misguided, I think they comprehend the importance of the Internet for their business, just like you. In fact, it only took me a moment to find that they have a unique domain name for each of the entities as follows:

Ray Skillman Auto Group
Ray Skillman Ford
Ray Skillman Chevrolet
Ray Skillman Buick
Ray Skillman Northeast Buick GMC
Ray Skillman Buick GMC
Ray Skillman GMC
Ray Skillman Classic Cars
Ray Skillman Collision Center
Ray Skillman Hyundai
Ray Skillman Southside Hyundai
Ray Skillman Hyundai West
Ray Skillman Kia
Ray Skillman Auto Center
Ray Skillman Shadeland
Ray Skillman Kia West
Ray Skillman Mazda
Ray Skillman Northeast Mazda
Ray Skillman Mazda West
Ray Skillman Mitsubishi
Ray Skillman Suzuki
Ray Skillman Buy Here Pay Here

Is Ray Skillman Playing Too Much Defensive SEO?

I understand the importance of “defensive SEO”. Heck, my examples in this area are the subject of case studies. Ranking for your own brand name, in multiplicity, is important. Nobody wants to become a “Suture Express” case (yeah, Google it if you are not sure what I mean). The problem here is that it seems they are using frantic tactics for defense, and abysmal strategy.

There is little or no tangible value for the consumer being expressed in their visible efforts. Even their “Happy St. Patrick’s Day” update to the 55 fans of their Facebook page was just another sales pitch to chime in with “It’s going to be a beautiful day… a perfect day to come out and look around!” They should really take the time to read this article about Facebook marketing titled “Facebook Marketing: Pages, Customer Modeling, Promoting, and Awesomeness“. Their Twitter usage is just as bad, too. They are still trying to use interruption marketing rather than building equity in social media.

So, Skillman, do you want me to have a happy holiday, or do you want me to come out and have a crappy time with a pushy car salesman? Don’t tell me your salesmen are not pushy, either. When I get spammed by you from The Philippines, a logical assumption is that it is in your company culture.

Skillman Auto Group and The Philippines?

My introduction to Skillman was in a spammy comment on my blog. The comment originated in Makati, The Philippines.

The commenter whipped out a blurb of horrible English to tout the value of social media for car dealers. They claimed to have shopped at a dealership in Indianapolis, Indiana, so I thought that was a kind of long trip from Makati, The Philippines just to buy a car.

Not only did they shop for a car thousands of miles away, they used a URL from Ray Skillman’s website as their own URL in the commenter profile. They must be a big fan, right? Otherwise, the comment seems a bit fishy? Well, I guess maybe they swam from The Philippines to go car shopping and they picked up a little fishiness along the way.

Sure enough, I was right … that is a really long trip! Check it out on Google Maps and see for yourself.

View Larger Map

Look, if this guy is pulling in customers from clear across the Pacific Ocean to buy a car, and use his website address when they comment on blog articles about auto dealer social media marketing, more power to him. According to what I see from his dwindling SEO and social media results, this is not likely the case. Instead, it looks like a cheap and easy way to get penalized by Google and other search engines, and to annoy people with more spam (as if we don’t already have enough). Let’s also not forget that a blog is social media, and social media is often very unkind to spammers.

Here is a quote from Google Webmaster Central about using comment spam as part of a strategy. Yes, this is actually in Google’s words:

“Comment spammers are often trying to improve their site’s organic search ranking by creating dubious inbound links to their site. Google has an understanding of the link graph of the web, and has algorithmic ways of discovering those alterations and tackling them.”

Here is a link to the full article: “Hard facts about comment spam”

As long as Skillman is actively offending people with their social media efforts with pitchy crap and spamming blog comments, there is no wonder why they are so busy playing defense with their SEO efforts.

Ray Skillman Auto Dealership Websites Sinking in The Pacific

Let me share what I discovered when I looked at just a couple of third-party resources for Ray Skillman’s dealership websites. I will show you results from Alexa.com and WebsiteGrader.com. I chose these, because they are well known measures of websites, and they are easy for people to understand the results.

What Does Alexa.com Say About Ray Skillman Dealerships?

Alexa ranks websites according to their known popularity, and the smaller the number, the better. Google is number one, Facebook is number two, YouTube is number three, aWebGuy.com is somewhere in the 130,000’s (still top 0.45% most trafficked), and etcetera. Alexa is not perfect, but it is pretty compelling when you see multiple of Skillman’s websites dropping in ranking by a million points or more over the past 30 days, and seven of them disappearing completely. This is a bad sign of doing something seriously wrong.

I took an average from 22 of Ray Skillman Auto Group websites and here is what I found:

90 Day Average of Ranked Domains:
9,498,928 average across 16 domains (the rest were not measurable). The best rank was 1,477,739 and the worst rank was 11,867,267

30 Day Average of Ranked Domains:
8,491,088 average across 11 domains (half were not measurable). The best rank was 2,766,597 and the worst rank was 21,187,719

So, are they moving up or down? If you look again, you can see that on a 30 day basis, even their best individual ranking was worse by 1,288,858. Worse than that is the disappearing act of seven more domains. Yes, there were seven of them which dropped completely off the RADAR!

I’d call it a game and throw in the towel before I threw another single dollar at the horrific tactics and utter lack of strategy that the SEO working for Ray Skillman Auto Group is using. My experience says that it will cost them many times whatever they are paying the search engine optimizer.

What Does Website Grader Say About Ray Skillman?

Website Grader uses information about the website to assign a numeric grade. It is explained on their website as follows: “The algorithm uses a proprietary blend of over 50 different variables, including search engine data , website structure, approximate traffic, site performance, and others.”

For the Ray Skillman Auto Group websites that I checked on Website Grader, the results did not look so good. Of course, I am a master of understatement. Fine, it looked like a murder scene, OK? Here is what I found from the websites:

Highest Grade: 86

Lowest Grade: 21

Average Grade: 64.6

The results are not just bad, but it shows a huge shortcut from trying to do things well. A website should be ready before it is ever even marketed … even in spam. For comparison purpose, and of course never to brag, this blog has a ranking of 99.8.

Ray Skillman Can Still Win!

With all of these business entities operating under the Ray Skillman Auto Group umbrella, just consider this: If they could increase their profit from SEO and social media marketing by just $1,000 per company, per month, it would add up to $252,000 per year. Even with a miserably low goal like that, they could expect a much greater increase in following years. That $252,000 per year could help them to afford a good SEO strategy, and improved social media marketing reach and response rate.

The trouble seems to be that they may not yet realize that a higher return on investment requires a responsible investment, first.

That, my friends, shows the difference between doing something, and doing something well. Rip me a new one if you like. My ears are wide open.

One more thing! Don’t take this wrong, because I love cars. I love them enough to drive them at over 200 miles per hour, race them at tracks all across the USA, and slap those who abuse them with terrible marketing shortsightedness.

Here are some other automotive-related articles from my petroleum-guzzling marketing head:

Photo Credits:
Bent screw by stevendepolo via Flickr
Screws by aussiegall via Flickr
Xray photo by Laurel Fan via Flickr

Podcast: Play in new window | Download

Automotive Marketing Example: Selling Cars Online is More Than Cars and Dealers

Car dealers (the whole automotive marketing industry for that matter) are just an example I will use, but this is about a lot more than the automotive industry and car dealers. It applies to the automotive market, anecdotally, but this is mostly about overlooking the reasons people would want to buy from you, and being blind to what people are really looking for.

Without understanding people’s motivations and expectations, it is nearly impossible to deliver what they want. In the cases where you are able to reach the market and get the sale, it is usually only a small slice of the pie, and it is more blind luck than marketing talent. It is like driving a car with your eyes closed … you may not crash the first time, but it is just a matter of time.

Picture the car dealer for a moment. Maybe you know one who is doing things different and better than the rest, but it is pretty typical that they are looking for the immediate sale. They do a whole lot of advertising, but often lack a sustainable marketing strategy. Sure, if you throw out enough ads for the lowest priced cars, you will make a few sales (at the lowest possible profit), but sustainability suffers. The dealership marketing suffers in multiple ways, and here are just a few to consider:

The profit really stinks, because you are spending a lot of time and/or money to reach people based largely on their motivation to get the most for the least amount of money. Price is a motivator, but certainly the least profitable motivator.
Advertising without a people-focused sustainable marketing strategy diminishes the sustainability of referral business which comes with brand-loyalty.
Outbound marketing (marketing without ears) lacks the sustainability that comes with people having a reason and willingness to talk to you about your brand. It is important to realize that only a small number of brand-loyal customers and angry customers will tell you what they really think. When that limited information is what you use to make your marketing decisions, it is easy to make future mistakes.

I have criticized the automobile industry for their marketing shortsightedness, because it is a pretty easy target, and one that many of us can relate to. As an industry, they largely have a hard time looking beyond the next 30, 60, and 90 day cycles of their business. You can read more about my thoughts on that in my article titled “Topeka Kansas Car Dealer Social Media Marketing Case Study” which talked about car marketing and their self-centered approach.

Auto dealers’ urgency for more business stunts their vision, and diminishes their recognition of why people really buy cars. This is a challenge common to many industries. As I described in a recent article titled “7 Reasons That Your Marketing Sucks“, people buy cars for reasons such as freedom to roam, fun road trips, family safety, peace of mind, personal status, comfort, pride, dealership reputation, brand reputation, and other things. Buyers are not usually brand-loyal because of the screaming idiot in your commercials, and things like inflatable gorillas and guys in bad suits are tactics of the past. Today’s version of the loud mouth in the bad suit is to tweet and facebook your latest specials and hope it lands in the right place.

Automotive Marketing Goes Internet

These days, it seems that a lot of industries tend to mock the old-school marketing tactics of the pre-Internet automotive industry. Perhaps the flashy, screaming, “in-your-face” style of advertising was just all they knew, so they mocked it in hopes that it would work. It led to a significant amount of noise, but noise at a higher volume is still just noise.

While all of those “car dealer types” are out there making noise, it is a good time to move forward and market differently, using foresight, and giving people something compelling. The contrast between the good and the pathetic is stronger than ever, and for those who address the customer, the benefits are great. You know, the kind of marketing that addresses the things people want. The kind of marketing that doesn’t turn them off and allows them to feel comfortable enough to tell you why they are or are not buying from you. This is the kind of marketing that shows customers that you are listening.

On today’s “scan-and-click” busy Internet, you will have a lot less time to reach your market with your goods or services. Maybe you will blame “the Internet”, but let’s face it, if you are blaming the Internet; you are looking at this all wrong. The Internet affords companies amazing opportunities to reach their market and to create brand-awareness and loyalty, but it will require looking at things from a different perspective than it used to. It requires looking at things from the customer’s standpoint and discovering what it is that truly motivates them. This means you must listen to them.

Successful marketing today means that you have defined and delivered what the consumer wants. That means being able to look at yourself through their eyes and without your preconceptions and greed. You can have your greed back later, but you have to put it on the shelf at least long enough to make good marketing decisions.

Marketing Cars is Not Just About Cars and Car Dealers!

I use the automobile industry as a harsh example of short-sightedness and self-centered thinking, because many of us can relate to that. Now, regardless of your industry, just imagine what I said about some of the reasons people buy a car. Use it as an exercise and try to imagine how you would reach the people who may be in the market. Maybe their car keeps breaking down. Maybe they have a class reunion coming up and want to look good. Maybe they are not looking at all, but if they connect with somebody they like and that person happens to work in the industry, they may feel more loyal to a particular brand.

There are so many reasons for people to buy what you offer, but if you are trying to market to the wrong ones, at the wrong time, and with a message that is all about you and mostly addresses your interests, most of it will fall on deaf ears.

Perhaps instead of the same old price-boasting and deal-pimping, a look from the consumer’s standpoint is in order. How will you address them on their terms and based on their desires? How will you find what motivates them and makes your brand more interesting? If you want to sell more cars (or anything else) try thinking more like the buyer.

These are just a few of my thoughts. What are yours? I’m listening.

Photo Credit to Rmhermen via Wikipedia

Topeka Kansas Car Dealer Social Media Marketing Case Study

Car dealers are infamous for their marketing short-sightedness, so they make a great social media example. New and used car sales organizations live or die in short bursts of business, and it creates huge anxiety for them – but this is not just about car dealers. This principle applies to many industries. I’m just using our auto-peddling worst nightmare as an example so we can all relate.

In the auto dealer scenario, as with many other retail industries, the inventory is often financed using a “floor plan”, and if the inventory is not selling, the bank will make it very uncomfortable for them. This creates a challenge that is not so unlike the urgency felt in any other businesses. The sales must keep coming, or somebody is going to need some creative answers.

It causes a lot of companies to focus more closely on an eight percent increase in new business and overlook the eighty percent increase they could achieve if they look ahead and give people reasons to buy from them.

Topeka, Kansas has fourteen pages of car dealers and related automotive ads in the telephone book Yellow Pages. I had to ask my wife if we have a telephone book, and I was delighted to find that we actually do. I do not know how many car dealers still advertise in the Topeka newspaper, because I do not subscribe. The last time I saw a newspaper, it was a lot thinner than it used to be. The auto industry was hit hard by the economy in the last few years, and car dealers sought a better way to reach their market, just like everybody else.

It is not surprising that there are at least half as many results for car dealers in Topeka, Kansas returned in a Google search than there are residents of Topeka. A car dealer without a website would be like a car dealer without cars for sale.

Everybody knows that the Internet is where people buy things, right? The automotive industry caught on, and all of the sudden the job of Internet marketing shifted from the part-time receptionist to the “Internet Sales Manager”. That is often the fancy title for the guy who fiddles with a computer all day and tries to sell cars online. He emails his buddies and asks them to come and test drive a car, just so he looks busier. He is afraid for his job, and it is really important to show the boss that the Internet is a good investment.

After a few more doughnuts, he will put the latest finance rates on Facebook. After lunch, he will plan to tell Twitter users how he can save them a ton of money if they get there for the big tent sale this weekend. The successful car dealers are on Facebook. At least that is what they said at the last Car Dealer Internet Sales Manager’s Convention. Wait, maybe it was LinkedIn … I forget. In any case, getting the latest advertised specials out to the people is of the highest importance, right?

This Marketing Style is Not Limited to Car Dealers

This mentality is not only about car dealers, so make no mistake. I am just using them as a fun example. If you read carefully and think about this, you can probably relate it to many other industries.

What drives me absolutely crazy is that I watch far too many companies treat their business like my example of the Internet Sales Manager urgently trying to get the boss off his back. They do all that they know to make their advertising visible and be sure that everybody knows their name when they are looking for a car.

Companies frantically try to shorten their sales funnel while the importance of brand recognition and brand loyalty lose ground to immediate needs.

You could blame the Internet Sales Manager, but much of his focus is imposed by managers above him, the general manager, or dealership owner. Dealers are car guys, not marketing guys, and not Web Guys. Under the pressure of a competitive market, they completely lose sight of what motivates people to buy things.

Following the car dealer theme, many companies will look at the Internet the way they look at the big inflatable gorilla and colorful balloons dealerships put out on Saturdays to make passing traffic do a double-take (and if they are lucky, crash their car right out front). These are all fine and dandy, but they lack the sustainable value of social media.

These are the companies you see with a Facebook Profile instead of a Facebook Page, think Digg refers to an arcade game by Namco, and never understood the reasons to blog.

These companies usually have about 90 friends on Facebook and perhaps 14 Twitter friends to tweet stuff to. They are so wrapped up with search engine optimization (SEO) that they never understood how SEO and social media are inextricably paired with the more challenging factors of understanding what their customers want, need, expect, deserve, and demand.

They neglect that social media makes SEO a whole lot easier and more effective. They do it the hard way and just know that with enough SEO, the Internet will deliver more hot leads and they will sell more cars – and it will, but it lacks forethought.

They try to learn from their peers who are making the same mistakes, and then wonder why it did not work – while overlooking what their customers are already trying to teach them.

Is Your “Car Dealership” Being Creative?

Thinking is often underrated and undervalued. Marketing takes a lot of effort, and the numbers matter. What you do with the numbers also matters. Instead of just looking forward to the next email blast or rewriting your h1 tags, it may be useful to think about a social media strategy.

Everybody is using tactics, but strategy takes real marketing talent, creativity, and looking beyond the next 30 days. It takes guts, and regardless what others tell you is an easy fix, guts are where success grows.

Consider your own examples in place of the car dealership. Have you thought about why people love their cars? Have you considered holding a poker run with your Facebook fans and friends? Have you thought how cool it would be to integrate Foursquare when you do a scavenger hunt with potential buyers? Have you ever thought of holding a ride-along with a race car driver at your local race track? Did you ever consider that you could build more incoming links if you were the first to craft a story about something important to your industry … important to the people who care about your industry? Did you ever think to monitor social media to see if somebody is talking about your dealership, your products, or your industry?

Do you ever wonder what happens if your competition gets it right first?

I started thinking about this after two different instances of friends in the automotive industry who told me of two different car dealerships in the Topeka area in need of a better marketing plan. I looked at their online efforts and found lack of strategy. It appeared that they approach their online efforts and offline efforts as two completely divergent markets, rather than integrating them. Although there were some pretty websites, they were hard to navigate and lacking a call to action. Worse yet, they display their companies about as interesting as a car salesman in a leisure suit rushing across the lot to shake my hand.

Maybe it is time for me to perform a social media and SEO case study on a Topeka, Kansas car dealer. I think it could be really interesting to share what would happen when one of them led the way. On the other hand, in Topeka, we have what I see as the worst stereotype of car dealers. I would probably do better to poke my eyes out with a Chevy bumper than try and explain something car dealers refuse to hear.

Save your dealership – stop acting like a car dealer!

To Car Dealers: Car dealers always express urgency to buy today, so let’s spin the table and see how urgent you are about increasing your car dealership’s profit using effective social media and SEO. Subscribe to my blog today and I’ll let you read it for $0 down and $0 per month.

UPDATE: I have a funny update to this blog post. Shortly after publishing this, I received a call from a Topeka area car dealer who was referred to my services. The man on the other end of the line wanted to hire me to actually work for and work at the dealership … selling cars. It seems that somebody bumped their head … really hard.

I told him what I do (marketing consulting), and he kind of had that “duh, I don’t understand” glazed over effect. Many people just don’t understand that they will not improve their dealership’s new and used car sales volume until they stop trying to sell cars the way their father, and his father sold cars.

The world has changed, and car dealers seem to think they can hold back the change. This is why so many of them are going out of business. They do not want good advice. They just want another person to explain how “right” they are. It is a sad loss for them.