Mark Murnahan's SEO and Social Media Marketing Blog

Sutures: Another Reason I Love and Hate Marketing

You may say that marketing is not worth the time, effort, and monetary investment that others claim. Maybe it really isn’t what separates companies within an industry. It could just be luck which drives a company beyond their competitors’ boundaries and makes them successful in business. Maybe it is an awesome product at amazingly low cost supplied by a company that is willing to work hard while going broke. Yes, perhaps that is the real secret to success, and maybe the moon landing was a hoax, too.

The reasons for apprehension about marketing could be any of a squillion things which you can rationalize in your own mind, or it could simply be that you are scared to bankruptcy by the thought of putting a lot of money and hope into something you have pre-qualified as “doomed to fail”. Now, would you like to know why most marketing is doomed to fail, or would you rather just read another blog, buy another book, listen to another lecture, and follow what every other failed company that ever walked in your shoes did wrong?

I like to imagine that most companies would prefer to learn things without hastening failure, but I have been shocked before. In fact, I am shocked very often by things I learn while interviewing a prospective new client. Something I find most shocking is when smart people think that marketing is a matter of implementation, while strategy and planning go out the window. I hope you will have a little fun with this example I am about to spell out, because I will.

Oh No! Another Suture Hopeful

Sutures are those things that many people refer to as “stitches”. You know, like the kind you get when you bump your head and lose all of your logic.

I received an email message from the delighted VP of a surgical supply manufacturer a few weeks ago. He read and laughed his way to the bank about a story I wrote to exemplify an online marketing failure. He had every reason to love the story, because it was one of my best wrist-slaps of 2010 to a company that, in layman’s terms, “screwed the pooch”. You can say that it was an edgy move, but when this VP’s rival stiffed their marketing guy, they became an interesting study in just how bad a company can be represented online. I don’t go picking on companies indiscriminately, but I do carry a pretty big sword to wield against aggressors. In fact, this example has provided much amusement and joy to a whole lot of people in my industry.

The company who received my defensive wrist-slap was Suture Express. If you wonder why this rival surgical supply VP was delighted by my work, just perform a search on Google for Suture Express and read the first couple pages of results to find out how much love I gave them. They wanted search engine optimization, and they got it. In fact, they got enough search engine ranking that even the rival VP found me using a search for his own company name.

If Google deserves to be a verb to describe searching something online, then Suture Express has perhaps earned their place as a verb to describe companies who sabotage their online marketing hopes.

Anyway, this is not about Suture Express’ lies, or Suture Express CFO, Brian Forsythe. It is about having the guts to pull the trigger, and to understand that marketing is a huge factor in making or breaking a company.

I spoke with the amused surgical supply VP, and he was a joy to meet. He told me that he had a great laugh from my work, and that he could clearly see I know my career well. He also had a job for me to do.

The surgical supply manufacturer VP gave my name to one of his clients who wants to grow his online suture supply company and be more visible to people who buy sutures online. Since I rank right up there when people search for things like “order sutures online”, it seems pretty certain that I can help his client.

I received a call today, from the VP’s eager referral, and I was smacked with a snowball once again. Since I felt that the referral was pretty qualified, I spent some time on the phone with him. I liked him, too. I learned that he has five salaried field reps beating the streets and hitting the surgical centers and doctor’s offices, with some pretty impressive sales results at roughly a 40 percent closing ratio. It starts to sound like this guy has something that can be sold. He has technical studies to back up his products, and he is pretty enthusiastic about reaching the online market with it.

Slam on the brakes! He doesn’t have any goals, any budget, or anything more than a few basic statements to reflect why he even picked up the phone. He wants more people to know about his company, he wants more of them to come to his website, and he wants them to buy his products. It is simple, right? He lays all of his business hopes at the feet of a marketer, as so many people do, but he also wants it cheap. He would love to slide by paying a marketing guy less than he pays a sales rep, even when the rep has no sales. Yet, he wants to enjoy the branding and ongoing collateral that a marketing guy brings. That is pretty brilliant, except that it doesn’t jive. He wants what everybody else does, which is “the most bang for the buck”. Oh yes, but nix the buck part.

What I think he failed to realize, right off the bat, is that he is in a business that will go head to head with Suture Express. He knows the article I wrote explaining how his competitor spent $150,000 on a website and online marketing approach, and then called me to come and fix their mistakes. The article also explained that I turned down a lot of money to delete my story and sweep it under the rug.

With this information in-hand, he sent me the proposal his researcher gave him as the best alternative for their new online shopping cart, which was priced at $2,000. Are you kidding me?! Do people really hope to go to battle against a company who can buy and sell them with a bad day’s revenue, and do it without a real-life budget, or a plan? Worse yet, do they hope to do it with a plan that is comprised of nothing more than soliciting a marketing provider’s “off the cuff” proposal?

There is a lesson in this tale. If you don’t have a grasp on your market potential, don’t have quantifiable and achievable goals, and don’t have a solid and merit-based budget reflecting those goals, you need to pay somebody to do that research for you. Successful marketing does not come from shooting into the dark without a strategy. It is not the action of implementing ill-prepared tactics that a marketer suggests. Success requires research that experienced marketers are prepared to offer, but if you don’t have any of the basic groundwork, we get paid for that, too.

If you think that asking for a marketing proposal is how you will get the best research, think again. I can whip out a boilerplate marketing proposal that will keep you reading for hours, but it is not going to be anything more than a big number on a page if you are trying to get somewhere with your carriage pulling your horse.

I find that too many people think of marketing as simply an implementation of generic processes. If that is how you look at marketing, you may want to look again. You can search the Internet to buy sutures online, order sutures online, and an extensive list of other fancy search keywords like suture company, suture supply company, suture companies. You will find me very easily that way, and I don’t sell a single suture. To do that, it would take more than just a listing at the top of search engines and a lot of people talking about it.

Now, I ask you, does it look like I am writing a marketing proposal tonight? Oh, I guess you could call it that, but my proposal is this “Get serious, or go broke!”

That’s my rant for the day. What’s yours?

Photo Credit to SuperFantastic via Flickr

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New Facebook Profile Employer Information Catches Users Off Guard

Update Facebook Employer Information

Facebook recently made a big move with their latest profile updates, but it seems that a lot of people are slow to accept the change. Without a doubt, Facebook’s new profile design includes some pretty significant changes which will impact businesses. The impact can be very positive, but only for people who are paying attention.

Many people are reluctant to adopt the new Facebook profile, but what they often do not realize is what each of the people who did make the change see when they look at a profile. Whether you have updated yours or not, users of the new profile design will see your profile in a way that you, or your company may regret.

I wrote about changes and things to be aware of in a previous article titled “Facebook Profile Changes: Updates to Make Before Switching!“ with cautions of what users should know. Yes, some people listened, especially about the tagged images displayed at the top of the profile, but there is an even more profound matter at hand for businesses.

If you are unfamiliar with Facebook’s new profile changes, I suggest that you see what Facebook says, and also discover how many of your friends have already updated. To date, only 100 of my Facebook friends have updated their profile, but the only view that I have for all friends is the new version.

New Facebook Profiles Display Employers Prominently

The latest update of our favorite social network comes with significant implications for businesses. I think this was a really smart move for Facebook’s reach into business networking, but it will also come with some “growing pains” for users. Those pains can affect employees and employers, alike.

Whether you have updated to the new profile or not, if you have an employer listed with Facebook, it is likely being misrepresented to users of the new profile design. I see examples of this all day long, so if you care how your employment or your company is being represented, you should really pay attention to this matter. The new profile has been made optional, but we will all use the new profiles very soon. You should also note that once you switch, you cannot change back.

Facebook Employer Display in New Profile

In the new design, Facebook places your employer information just below your name. It also includes a link to that employer, and this is where a problem arises for many users. The link, which is automatically created from the employer name listed in your profile, points to a Facebook page which is generated based on the company name. Since it would be worse if Facebook guessed at whether it is the right company, it cannot just link to the actual Facebook page of a company.

Imagine how bad it could be if they linked all of the people who listed an employer name to a given page, and it was the wrong page. Somebody at First National Bank in Spokane could have their employer’s link point to the Facebook page of First National Bank in New Orleans. That would be really bad, but what happens instead is a page that is inaccurate, rather than the company’s existing Facebook page.

When I noticed that my wife’s employer link listed her cakes and confections work as “Owner / Chef at Mad Eliza’s”, I clicked on it to discover that, although we already have an existing Facebook page, there were a few people who had clicked “Like” on the made-up page created by Facebook. Now wouldn’t it be a shame to not take a moment and fix that?

The best way to fix the employer link is to delete the employer(s) and re-add them. Facebook will then allow you to select your employer’s Facebook page, and link to it accordingly. Here is the link to edit your employers. If you have already updated to the new profile, but you are not quite certain about this, just try clicking on the link listed as your employer. If it does not actually link to your company Facebook page, you should probably change that. It is a common mistake, and I have actually even seen this on a respected Facebook marketer’s profile.

If you are an employer, you would be wise to point this out to employees and encourage them to update their profiles. It may benefit both employee and employer to do so. This is especially true in cases where employer and employee are the same person.

How to Change the Employer Listed on Your Facebook Profile

For people with multiple jobs listed, Facebook does not provide an option to select which employer is displayed below your name, but it can be changed. I will give an example of what I found when I updated to the new profile.

Like a lot of people, I wear multiple hats. Yes, I work a bunch of jobs, and while you sleep, I am here keeping this Internet thing we all love up and running. When I switched to the new Facebook, my profile showed things all wrong. Not only did it reflect one of my “less important” jobs right at the top of my profile, it also linked to a non-existent page that Facebook created to represent the company name I had listed in my profile.

To explain how I encountered it, I will explain my jobs. I am the CEO of a wholesale Internet services corporation (2001-present), I am the co-owner of a cakes and confections company (2009-present), and I independently provide marketing consulting services to people who appreciate my marketing talent enough to pay me for it (2000-present). Before that, I was the bearded lady in a circus, but I didn’t include that.

Facebook looks at the most recent employer that is listed as current, then uses the text entered as the employer’s name and represents it as a link in the new profile view. Since Facebook’s system will use the most recent employer as the one to list just below your name on the main profile page, it may not be what you want. In my case, they are all present employers, but Facebook will use the one which started most recently. This makes perfect sense, in a résumé, but what if you want your favorite job represented on your profile home page?

To get the order the way I wanted it, I actually had to put a more recent starting date on my marketing consulting work, and even delete my cakes and confections company from the list. Yes, I lied by shortening my time on the job and deleting a couple of companies I own or have owned … I feel awful, just awful! The truth is that I really only feel a need to go back a decade, except in my formal résumé.

In my case, the most recent addition was “Mad Eliza’s Cakes and Confections“, which is a company my wife runs, but I am just a co-owner and taste-tester. I don’t want to represent myself as a cake guy … I am a web guy.

It is still important to leave some of the other jobs there, but I don’t want them staring everybody in the face. I just wanted my new Facebook profile to say what it does now: “Marketing Consultant at awebguy”, but it took a little tweaking.

It brings up a few questions for me. Have you had to deal with this, too? If so, what did you do? If you have not already switched to the new Facebook profile, do you know what people are seeing? Let’s discuss this … add your comments and let’s see what others have to say about it.

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The Best SEO and Social Media Tools Are Not As Expected!

Best SEO and Social Media Marketing Tools

It seems that a lot of people talk about the mechanical aspects of marketing these days. When the Internet is involved, people seem to get really hung up on the technical issues … the mechanics of marketing. Sure, it matters, but the mechanics of today’s marketing starts to seem like the equivalent of marketers of the past calling a printing press their best tool.

I am a marketing guy, and a web guy. I write a lot of articles about SEO and social media marketing, and it is something that I know well. I write about topics such as SEO tips, blogging tools, social media measurement, marketing strategy, and much more.

I work hard to teach people how to help themselves, and when they need some extra help, I provide services for hire. Now I want to share an important tip that may very well help you more than any other!

I have expressed this before, but I want to say it again: “The Best SEO and Social Media Tools Are Not What You Think!” Some people will find this to be shocking, but the best SEO and social media marketing tools are not at all what you have likely been led to believe. I want to clear this up for you, and share what I know, without a doubt, to be the best tools for improving your online marketing efforts.

In order to best express this, I offer you this short video titled “Best SEO and Social Media Marketing Tools”.

Coffee and Cigarettes?

Yes, there is my answer … Coffee and cigarettes are my favorite tools for building a brand and for improving search engine optimization and social media marketing. I am crazy, right? It is a challenging concept for a lot of people, but it is often much easier than explaining every nut and bolt that makes a marketing machine run smoothly.

You see, coffee and cigarettes are a part of my brand. I even published it in a book, and I have said it a squillion times: “I take coffee and cigarettes and turn them into better social media marketing and SEO.”

The real truth is that the mechanics of marketing are of considerably small consequence when compared to marketing creativity and talent.

When I call coffee and cigarettes my best tools, it is because they help me to work longer hours, without sleep. They keep me functioning during those long hours of trying to discover something genius about a client’s products or services, and what makes them more attractive to their model customers.

My tip for the day is to consider the tools which are not so obvious. Try something less mechanical and be ready to get creative.

Do you smoke cigarettes and drink coffee? Talk to me … your comments are well-appreciated!

You Like Cake, Right? Food Network Does, Too!

Peggy Murnahan of Mad Eliza's Cakes and Confections — Peggy Murnahan of Mad Eliza's

I am excited to share my wife’s audition video for Food Network Challenge. This was not an open casting call. A Food Network associate producer recently contacted Peggy to ask if she is interested in competing on Food Network Challenge. Of course, she was brought to tears with the excitement of competing in this prestigious cake decorating competition.

Food Network found our company, Mad Eliza’s Cakes and Confections on the Internet. As a marketing guy, it is my job to be sure opportunities like this come to my clients. This client is one which is very dear to me.

Peggy tells the story of “Rocker Girl and Buttercream Boy” and what brought her to opening Mad Eliza’s Cakes and Confections. It is not all glitz and glamor, but it is a real story of how she found herself in the cake business, and how her passion led her to master the art of cakes.

January 2nd is my birthday, and Peggy made a birthday cake which matches well with my personal brand. I have often said that “I take coffee and cigarettes and turn them into better social media marketing and SEO.” I say that, because I consider them my greatest marketing tools. The construction of my birthday cake is played out in her audition video.

I am proud of this domestic “Rocker Girl”, so I am trying to spread her word. Please add your comments here on my blog and at YouTube.com, to say hi to Peggy, and to tell Food Network why they need more “Rocker Chick and Buttercream Boy”. Yes, she actually called me her “Buttercream Boy”!

Now for The Audition Outtakes!

I spent much of my birthday helping to encourage Peggy, and capture things which make her special. She was nervous as can be, as you will see in the video outtakes. These are the goofy pieces we held back from the official audition video. Enjoy!

You may see photos of Peggy’s work in the Mad Eliza’s Cakes and Confections photo gallery or join Mad Eliza’s on Facebook.

Tomorrow, I will share the significance of the coffee and cigarettes, and explain why the best SEO and social media marketing tools are not what you may have been led to believe. Be sure to subscribe to my blog by RSS or email and always be up to date with Murnahany things!

Fisker Automotive’s “Fisker Karma” vs. “Social Media Karma”

Fisker Automotive is a startup automobile manufacturer based in Irvine, California that holds some pretty valuable cards in the future of “green” car technology. Like any startup, how they play those cards will close the gap on their potential to become a Ford or a Flop. First, I want to tell you how amazing the product is, and then I will share some reasons you may or may not see this 100 MPG powerhouse in a driveway near you. I will also offer some solutions. This should be a lesson to any company.

Fisker has developed an extended range electric hybrid car that I would describe as being so sexy it makes me want to take my shirt off and rub the Karma all over my body. I do not apologize if that gives you an awkward visual, because their Fisker Karma holds many of the same elements which car lovers, like myself, look for in a proper mate. It has amazing curves, it is strong at over 400 horsepower and astonishing torque, plus it looks fast standing still. I suspect that it even smells like a new car, and we all know how sexy that is, right?

Fisker Karma: The Car You Never Let Your Daughter Borrow

The Karma shares signature design elements with distant cousins Aston Martin DB9 and BMW Z8 Roadster; cars which were also designed by CEO, Henrik Fisker. Fisker may be an unfamiliar name to you, but he has a pedigree in automotive design, and has made some bold statements since his liberating personal venture into Fisker Coachbuild.

An added attraction which bolsters Fisker Karma’s market potential is that it treads lightly on our planet. In common short distance day-to-day use, the Karma is a plug-in electric car. Any true car-lover knows that electric cars have full-tilt torque-on-demand to plant you firmly into the seat in an instant. The torque, which is what makes car enthusiasts’ heart race, is mind-blowing. Don’t fret if the batteries fade, because it will automatically kick into gasoline-augmented “Sport” mode with enough power to whack your skull back into the headrest far better than your average hot rod. Bonus points come to play while the Fisker Karma can do this and still achieve 100 miles per gallon, and 300 miles between energy stops.

Fisker is Easy to Hate

The automotive industry is an easy target which many people love to hate. We love the freedom our cars give us, while we hate things like breakdowns, smog, and car makers who get bailed out while other economy-drivers eat beans and try to keep their companies afloat. Anybody who ever met a stereotypical car salesman has likely forged a few dire opinions about the automotive industry.

Karma: “the concept of “action” or “deed”, understood as that which causes the entire cycle of cause and effect”
Source: Wikipedia

Some companies are easier to beat up than others. It is often not because they are doing something wrong, but because they are not projecting enough that is right. With too little positive representation, a negative portrayal is much easier for critics to propagate. In the case of Fisker Karma, the automotive rumor shylocks have come to collect their pound of flesh.

Fisker Automotive has received a significant share of negative public attention for a company able to produce over $300 million in private capital followed by a U.S. Department of Energy loan for an additional $528.7 million (REF: US DOE Announcement).

Matters such as production delays, pricing increases, and gouges aimed at corporate officers are readily available, and even prevalent in their online media mix. I am not sure I would call it overly punishing just yet, but I consider it enough that people with the high stakes of founders Henrik Fisker and Bernhard Koehler, are wise to carefully monitor and attempt to adjust the brand image. I would also consider it punishing enough to speculate that large investors in founding partner Quantum Technologies (NASDAQ “QTWW”) have cause for any spoken and unspoken concerns.

It is not uncommon for a startup automobile manufacturer to have critics, but it is disappointing that the company does not appear as a significant participant in their publicity, positive or negative, thus far.

Thinking Points for Fisker Automotive Executives

I would like to offer a short list of solutions for the company. I also want to point out that these can be modified and applied to most other companies, as well.

Monitor: Monitor the Fisker Automotive brand. Act upon the horrid speculation and testimonies of others, using consumer-centric answers, instead of continued passive acceptance.
Qualify: Qualify benefits of issues such as price increases and production delays. There are clearly defined reasons, and they are not all embarrassing ones. The embarrassing reasons are the speculative excuses which people make up about Fisker.
Create: Create a respectable blog, for the sake of all things logical and measurable. Have a hub for the Fisker Automotive brand’s voice.
Strategize: Use Fisker’s massive technology, financial, and human assets to forge a strategy. “Sell more cars” or “Increase industry alliances abroad” are not strategies. Those are goals and tactics, but competing with Tesla’s Master Plan will require strategy.
Participate: Notice and participate in positive publicity. I have read a lot of good news about Fisker, too. In fact, I recently submitted a story to Digg.com about Fisker’s agreement with China Grand Automotive Group and watched over 40 Digg votes stack up within just a couple hours. In each of the news stories and online conversations I have read, I never witness any company participation to answer questions, but I have often seen the comments turn sour. In several cases, there is a correlation between that lack of participation and the souring of opinions.
Delegate: Be diligent in reviewing my qualifications and my drive to assist the company. My résumé is only a click away, and likely a great investment for Fisker Automotive.

I hope to see Fisker do well, and I am pulling for them. In fact, there is only a small list of companies flying this low on my RADAR for which I initiate prompts to review my résumé. Fisker Automotive is a company that I find a strong desire to work with, because I see their enormous potential, as well as their missing pieces.

The first step is to find out if Fisker is listening, and if so, whether they recognize a need to address their current and upcoming challenges of public opinions and brand marketing.

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