Mark Murnahan's SEO and Social Media Marketing Blog

Social Media Rat Race: Avoiding Social Marketing Burnout

I surely cannot be alone in my thoughts when I reflect upon social media and the rat race it can sometimes represent. There are millions of people out there in our social networks who are trying so hard to be brilliant every day, in their respective industries and job roles. It can be really challenging to find the right balance between burning hot and burning out.

If I am the only person who feels that pressure of striking the perfect balance, I would be really shocked. On the other hand, if I am the only one who will admit it, there is little surprise. People are proud (often far too proud), and they don’t like to admit their weaknesses.

Some of you certainly must relate to the burn that keeps you “hot” in your social media efforts. Just like any fire, it takes fuel to keep it burning. When the fire rages, it takes more fuel. After a while of burning really hot, it is easy to run low on fuel and need to go chop some more wood. That means it is time to find new inspiration!

There should be little wonder why so many people burn out and give up on their efforts. I see it all the time, and I see it across many networks, and with individuals and companies of all sizes. It is really hard to be brilliant on a consistent basis, and it is even harder when you try to balance long-term objectives with short-term frustrations. This is true for individuals and groups alike.

How can you control this “fuel consumption” dilemma and keep your fire burning steadily? I may not have all the answers to your individual burnout challenges, but I can offer you some ideas. First, I would like to direct your attention to the term “Rat Race“ as it is described in Wikipedia. Here is a quote:

“A rat race is a term used for an endless, self-defeating or pointless pursuit. It conjures up the image of the futile efforts of a lab rat trying to escape while running around a maze or in a wheel. In an analogy to the modern city, many rats in a single maze expend a lot of effort running around, but ultimately achieve nothing (meaningful) either collectively or individually.”

The first step to keep your efforts from becoming (or remaining) like this description of a rat race is to be aware of it.

Who Are Those Social Media Experts, Anyway?

I have a strong suspicion that the reason you took all of that “brilliant” advice the world kept shoving at you about social media marketing is somehow related to money, right? They told you to use Facebook and Twitter, they gave you all the good reasons to blog, and urged you to jump on the social media express train. Maybe a few even advised that you be “human” but yet, whatever you do, be brilliant every single day!

Social Media Rat Racers Are Constantly Feeding

Maybe “they” didn’t put it quite in those terms, but that is the writing you saw on the wall. Social media marketing became the clearest answer for helping your business to survive and hopefully thrive while other marketing failed like an untied balloon sailing through the air as it deflates. You have seen how thin newspapers and telephone books are nowadays, right? Perhaps you noticed how many television stations had cutbacks, or how thin your telemarketing cousin is looking these days. All paths seem to lead to social media as an ideal cure for the cancer ravaging your business.

Social media is the one place where “they” tell you that you can do it all yourself and you will save a ton of money because it is “free”. Of course, “free” will never come without a cost. That is another blog article altogether, but let’s be realistic: Social media marketing is not designed to save you money, or save your sanity, but rather to earn you money more effectively. There is a huge difference in saving and earning, and I love how Thomas Jefferson said “The man who stops advertising to save money is like the man who stops the clock to save time.”

Social media marketing done well will often require an even larger investment than those things of the past. One of the steepest costs comes from right there between your ears. It takes a great strategy to achieve great results, and great strategies can be just about challenging enough to put most people on the doorstep of an insane asylum. Whether you hire it out, or you try and do it all yourself, there is a big cost of time and energy, or money.

In a perfect world, success may be simple or it may be free, but you can bet that it will not be both. In either case, the famed social media miracle cure has probably let you down more than once.

Grab Your Social Media Rope

Since you are hip-deep in it now, I want to throw you a rope to help pull you from the ashes and give you an ember to rekindle your efforts.

I will admit that I am not feeling very brilliant today. I am worn out from long hours of work, and we have had a nasty cold running through my family. How else would I be able to reflect on burnout so clearly, yet confused at the same time? Hey, I am human … Imagine that! You are, too, and that means you are full of faults. You have all kinds of lovely faults, and each of them provides opportunities to do better.

If what you are doing is burning you out, it is time to regroup and rekindle. It is time to rethink things, and create new solutions. My example is certainly different from many, because I am a marketing professional. After long days of building upon theories and crafting marketing strategies for everybody else, it is easier to just ignore my own marketing needs. I guess it is why there are so many metaphors about plumbers with leaky pipes, sick doctors, and cobblers with barefoot children. If you are in the marketing field, this should be a cinch for you, but it can be applied to any marketing endeavor.

Grab my rope and pull yourself out of those ashes and let’s reflect on your strategy. Is it outdated for your needs? Do you have more insight to work with today than you did in the past? If so, it is time to redefine and reshape your social media strategy.

In the Social Media Rat Race, It is Better to Be A Squirrel!

Redefine Your Strategy

Why did you ever begin a social media marketing effort? Did you do it to solve short-term objectives and squelch immediate fears of jumping in too late? One of the most tragic things I see with companies is the act of just dipping their toe in, only to find that it is quicksand.

If you take a step back and consider this, you may find that you entered the social media arena with a tactical approach, but without a well-formed strategy. If this is the case, don’t be ashamed of it, and don’t be overwhelmed by it. It is a common mistake, and my experience says that it is the most frequent cause for burnout. I was not kidding or trying to be “Mister Popular” when I wrote “Social Media Tactics Without Social Media Strategy Fails“.

Taking a new look with a fresh set of ideas can make a huge difference. What have you learned along the way, and how can you use that knowledge? It is worth the effort to discover things you may be overlooking or procrastinating.

Measure and Enjoy Your Social Media Successes

I can often share things best by recounting things from my professional work. Real stories are very often my best inspiration and source of that “fuel” to keep me working hard. It is a good way to get a point across and help you to think about how it may relate to your world.

I met a college student on my blog this morning. You see, I have this nice little chat on my blog where I can see what people are reading and engage them in a chat. I saw the article he was reading, and I struck up a conversation. We had a nice 19 minute chat, and I found that he was very interested in learning from my work. I have given a lot of hard lessons and grief to newcomers in my industry, because there is a widely held perception that it is easy. I strongly dislike the type who come into my industry and treat it like a Gold Rush. It is not a “get rich quick” kind of job, and it took me years to earn my first million. On the other hand, I respect the newcomers who have integrity, are willing to work hard, and want to learn. I work hard to help them, and I feel good about doing that.

What? You don’t consider that a success story? It did not pay me a penny, but you can bet that I came away feeling better about my work. It gave me more fuel, because it reminded me that I have a lot to offer, and that I can make a useful impact in somebody’s learning. It reminded me why I love what I do, and why my objectives always follow along behind my purpose … and not the other way around.

Maybe this seems too longsighted, but it is what works in the real world. Anything else is like trying to harvest a crop without sowing any seeds. All you get is dirt!

Restate Your Objectives

Are your objectives honorable? Do you have integrity and honesty? Unless you are representing something despicable and unworthy, it is OK to make your objectives known. Regardless of the stigma which some (usually jealous or unsuccessful) people place on those seeking a benefit from social media, most people won’t hate you for that. What they hate is when you try to harvest a crop without planting any seeds.

If you work hard to provide a value to others, and they appreciate your work, it is fine to ask them for something in return. That may mean asking for the sale, asking for them to subscribe, or many other possibilities. If they don’t like it, they are probably selfish about other things, too. Some misguided people will always want something for nothing. A lot of people will respect you for it, and it could be a big breath of fresh air for your business.

You don’t have to take it as far as I do with stating your objectives and your strategy publicly, but you must at least mark them in your business plan and keep them in your sights. When you have a clear definition of your strategy and how it will help you achieve your goals, it is a lot easier to do what it takes to reach those goals. It will also be much easier on the people you hope will listen to you and take action.

It was perhaps not my most brilliant moment, but I think I said it pretty well in my article “How to Make a Blog Popular: Consider Your Intent!“ This is not just about a blog, either. Your intent will have a lot to do with how people perceive you, and how receptive they are to your brand. Here is a quote from that article:

“The focus of this blog is to help educate people about things which can help them. I like to help people think and create their own ideas. I like to teach people about things which they may find useful. I also like to dispel the many SEO lies which are common in the industry.

When I say that intent is important, here is how I look at it: If my intent was centered around selling something rather than educating and helping people, the direction would be totally different. The intent would show through, and the value to others would be far less.”

When I consider this intent, it is a lot easier to achieve my hopeful outcome. That hopeful outcome is that you will subscribe to my blog, share it on Facebook, Twitter, email, blogs, and scream it at the top of your lungs in a packed office, train station, street, or any other place where there are people. My strategy involves people adapting and sharing my ideas far and wide. Since I only seek a very select group of businesses to provide my services, my strategy is to help others enough that they will help me in return, by getting me in front of my special somebody.

Did you follow that? My strategy is to help enough people that some of them will help me to find my special client … the one I call “The Right One”. Be helpful? Not a bad idea, right? Sure, I am only seeking one good person to see value in my work, and you may be seeking a million of them. Trust me now, or resent me later, but I can tell you that the principle is the same regardless of the scale.

Can you see the parallels in your industry? I hope so, and I hope that this gives you some fuel for thought and keeps your social media bonfire burning for another day.

The strategy almost seems too simple, right? It should seem simple, because then it is manageable and sustainable. If you make things too confusing, or if you don’t have your objectives straight, your strategy will fail. That is a perfect recipe for rat racing and eventual burnout.

What do you have to say about this?

Photo Credits:
Two Rats by Matt Baume via Flickr
Rat & Squirrel by Peter Pearson via Flickr
Rats Drinking Milk by Mandy via Flickr

Reciprocal Link Exchanges Don’t Work!

I decided to title this article “Reciprocal Link Exchanges Don’t Work”. Perhaps even more appropriately, what I really mean is that reciprocal link exchanges are fool’s work.

Of course, I also know what people are more likely to search for after some crooked or inexperienced SEO (search engine optimizer) runs off with their money and leaves them with worse results than they started. So that is what I am here to explain. Join in the discussion if you have the need to defend your reciprocal link exchange strategy after reading this.

I know this may put a huge bullseye on my forehead with the slimier side of the SEO industry, but I say “bring it on!” Show me your best reciprocal link exchange, and I will show you foolishly exhaustive efforts with lackluster results.

I am not saying that it is a bad thing to cross-link websites, because sometimes there can be a synergy created. It can be useful in a limited few cases, but reciprocal link exchange is a very weak link building strategy. In fact, it is far more common for reciprocal link exchanges to be counterproductive. I’ll bet the last SEO you talked to didn’t tell you that.

Why Reciprocal Link Exchanges Exist

Links are the single most important and effective means to help your website rank highly in search engines. The links pointing to a website are used by search engines to measure the authority of a website overall, and for a given topic.

There are a lot of important contributors to high search engine ranking, but incoming links are the biggest factor. The structure and content of a website is extremely important, but without links pointing to all of that greatness, it will never rank well for competitive search phrases.

Because of the importance of incoming links, link exchanges have become the focus for many novice search engine optimizers and website owners who just don’t know how much they don’t know. Link exchanges fuel enough failed SEO link building efforts that if we could turn that into electricity, we could light a small country.

There are at least a squillion people out there trying to sell you links and trade links with you. If they have not reached you yet, it is because you don’t have any links. Once you have links to your website, and especially if you have a high Google PageRank, they will come to you in droves! All I have to do is check my email spam folder to find at least a thousand requests to exchange links or to hire some self-proclaimed “expert” to handle all of those link exchanges for me.

Reciprocal Link Exchange Motivation

I told you a bit of the motivation behind people wanting to exchange links with you, but what motivated me to write this? Maybe you think I am just trying to stand my industry on it’s ear, or maybe you will just think I am trying to mislead you. Yes, perhaps I am just trying to fool you in order to keep the SEO mystique alive, and try to cover up the truth about SEO. Maybe this whole “reciprocal link exchange” thing really is the big secret to SEO.

Just in case you are truly skeptical about this, I offer you this quote directly from Google Webmaster Central.

Your site’s ranking in Google search results is partly based on analysis of those sites that link to you. The quantity, quality, and relevance of links count towards your rating. The sites that link to you can provide context about the subject matter of your site, and can indicate its quality and popularity. However, some webmasters engage in link exchange schemes and build partner pages exclusively for the sake of cross-linking, disregarding the quality of the links, the sources, and the long-term impact it will have on their sites. This is in violation of Google’s Webmaster Guidelines and can negatively impact your site’s ranking in search results. Examples of link schemes can include:

Links intended to manipulate PageRank

Links to web spammers or bad neighborhoods on the web

Excessive reciprocal links or excessive link exchanging (“Link to me and I’ll link to you.”)

Buying or selling links that pass PageRank

Of course, there are a lot of people who will say that Google is lying, too. The complete failure of that logic is that it is contrary to Google’s own interest to lie about how to rank well in their search engine. Google wants to include your website in their results, and they work hard to try and help website owners to do the right thing. If you still feel skeptical, please read this article titled “Brandon’s Baseball Cards and Google SEO Starter Guide” which explains Google’s motivation, and their efforts to help you.

If you really want more links, do something useful, creative, or otherwise more like sex and bacon. Take it from Google’s head of webspam, Matt Cutts. Here is a video of Matt talking about building links.

Matt Cutts (and common sense) said this: “the best links are earned and given by choice.“ Unless common sense is a totally worthless concept, what Matt said still holds true today, tomorrow, and always.

Reciprocal Link Exchange Foolishness

I will write more about link building soon, but I want to offer you some thoughts about links. If it was really as easy as just trading reciprocal links and submitting your website to search engines and directories, don’t you think the usefulness would wear off? If there was a way to cheat search engines, don’t you think they would fix the problem?

Maybe you heard that the magical fix is to use indirect, three way link exchanges. If you buy into that, you still have the wrong mindset of trying to shortcut the best practices. I mean the practices which work within the guidelines of a well organized system of both technology and people.

Consider that if you are seeking a link exchange with another website, who do you expect it to benefit the most … your website, or the other website? That’s right, you want it to benefit you more than the other guy. Now, when people come to you seeking a link exchange, don’t you think their answer is the same?

Links Are Not Equal in Value

According to Google Webmaster Tools, this blog you are reading has just a little over 50,000 links pointing to it. It is a small number compared to a lot of projects I work on, but large compared to a lot of one-person blogs. The number is not the part which matters the most, and not the point I want to make. They are not all “awesometacular” links from “amazinglicious” websites, but there is not a single one of them that comes by way of a reciprocal link exchange. These links exist because I concentrate on providing value to people first, and search engines second.

Links are not created equally. I could demonstrate this in about as many ways as I can chug a beer, and I am Irish, so that is a lot. Only a limited percentage of the links to any website will provide significant value. As an example of this, just compare the more than 50,000 links referenced in Google Webmaster Tools to the 8,774 which are measured by the respected SEOmoz Open Site Explorer. A huge number of the 50K links are not even visible by most measures. That is the same kind of links that comprise the vast majority of reciprocal link exchanges!

aWebGuy.com Links Measured by Open Site Explorer

Consider the the ratio of quality links created “organically” because somebody saw value in your website, compared to “junk” links. If you can measure it, don’t you think a search engine such as Google can as well?

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SEO Tip: Trailing Slash, Canonicalization, and Google

I am going to give you a helpful SEO tip that you can put to use fast and easy. It is a common error that can make a big difference in your search engine optimization efforts, and it has to do with canonicalization. Don’t let the big word intimidate you, because I will break this down and make it very easy to understand.

I could get really deep into the issues of your sitemap format, .htaccess files, rel=”canonical” tags, server configuration, and a squillion other things, but not this time. I want to give you the “low hanging fruit” that anybody can put to good use, starting immediately.

The Difference in a Slash or No Slash

Did you know that there is a significant difference between a web address that has a slash at the end and one that does not have a slash at the end of it? I don’t want to confuse anybody, so I will give a visual example of what I mean. I will show you two web addresses (URL) that look very similar, and will both land you in the same place, but they are actually very different. My sample web addresses are as follows:

http://www.awebguy.com/seo-lessons/
http://www.awebguy.com/seo-lessons

As you can see in my example above, one of these addresses has a trailing slash (“/”), and one does not. So, let’s examine the important difference that the slash at the end of a URL makes. For you technical folks, it makes the difference of returning a “200 OK” status code or a “301 Moved Permanently” (or other) status code when the page is requested. I will try to explain this a little better for the non-techie people, because I really want this to make sense, and I want it to help you.

Note: In order to know for certain what your web server is telling people, you need to know your server’s HTTP response headers. Don’t worry, I made you a handy little tool so you can see the difference. I will also show you how to tell the same thing with Google Webmaster Tools.

What you want to know is whether the header begins with a “HTTP/1.1 200 OK” response, or a different response such as “HTTP/1.1 301 Moved Permanently”. Only one of the versions will return the 200 OK, while the alternate version may return something else … and perhaps even something unexpected, like a “404 Not Found”. I made this really easy to check your server’s response headers here:

Enter a URL:

I am using Google in this instance, because we all care about Google, and I am using Google Webmaster Tools to illustrate the point. When search engines visit your website, they receive what is called an “HTTP status code” from your web server which tells them the status of the URL. A status code you have surely seen is “404 Page Not Found”, but there are a lot of other server status codes, too. The two which I am primarily addressing here are “200 OK”, which is the one you want search engines to see, and “301 Moved Permanently”, which tells the search engines that your page is not at that address, but your web server knows where to find it.

Below are screenshots from within Google Webmaster Tools to show what Google sees with my two sample addresses. The images below show the status codes that Google received for each of them. Note the address that Google fetched, and the status code in each of these images. In the instance with the trailing slash, the “200 OK” was returned, and Google continued with fetching the page. In the second image, Google was told that the page had “moved permanently”, and where to find it.

Now let’s look at the 301 status code. Notice the difference in how it tells Google that the page has moved, and where to find it.

A 301 status code is still better than having it return a “404 Page Not Found” error, but far worse than returning a “200 OK” status. Perhaps it shouldn’t surprise me, but I have actually witnessed “webmasters” handle this with 404 and 302 status with a lot of websites as well. Notice that I used the term “webmasters” very loosely, and this definitely does not reflect the work of a “master”. Yes, even on the modern Internet of 2011, people still screw things up, horribly!

Slash or No Slash in URL and Duplicate Content

Either of the URL versions is “correct” to use, but you should choose one, stick with it, and configure your website and your links accordingly. I have seen a lot of cases where people have their website configured to return a “200 OK” status code for both versions, but that is a horrible idea. The reason is that if both addresses return a 200 status, you are telling Google that the content actually exists in two places. That would result in duplicate content, which Google deals with pretty well, but does not like. It also dilutes your efforts for building links.

The Easiest Novice Fix for Canonicalization

This is surely very confusing for a lot of people, or the problem would not exist. However, there is one small part of this issue which even a novice can work to improve. You may not get it all fixed with this, but it will be a good start to fixing a common mistake.

Whether it is a link from other websites, or links between pages on your website, you should always link to the version which returns a “200 OK”, because that is where the page actually resides. Google and other search engines can be quite accommodating, but there is a qualitative and quantitative difference in doing this right and doing it wrong. With all of the competition on the Internet, it is worth getting things right, as much as possible.

The right or wrong version to use depends on your website, and what the URL represents. You see, an address that ends without a slash is typically used for a file, while an address with a slash denotes a directory structure (but not always). The right version to use will vary, but the most important thing to know is to always use the URL which returns a “200 OK” status, whichever that is.

In the case of content management and blogging systems like WordPress, the trailing slash is often used, and the correct status code is returned. However, even in instances where it seems that it is all done for you, there are many cases where you, or others, may link to content manually and use the wrong format.

How to Fix Trailing Slash and Canonicalization Errors

Fixing your canonicalization errors does not need to be a huge headache. Since this can make a big difference in your search engine ranking, it is very worthwhile to fix it. The “Official Google Webmaster Central Blog” has a useful article about this issue, and it is titled “To slash or not to slash“. I think it is worth a read. Another, more effective, alternative is to hire a good SEO to help you to know what you didn’t know, and to fix the things which are holding you back from ranking higher in search engine results.

What I have described is an easy mistake, and one which may be costing you, big! I hope that you will give this your attention, and that you will use it to improve your search engine ranking effectiveness.

As always, your comments, questions, compliments, gripes, complaints, and bellyaches are all welcome here on my blog.

If you don’t like what I have to say about this, I welcome you to look at my HTML source code to see if that helps you any. 😉

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Facebook Page Changes and New Settings You Should Know!

If you have a Facebook Page for your business, you probably already noticed that Facebook has made some changes. Most of it may seem pretty basic, but there are a few things you should know before you just dismiss it as a new design. There are settings you should review, and also some information that Facebook seems to have lost.

When Facebook profiles changed, starting back in late 2010, I was not entirely thrilled, but I adapted. I got used to it quickly, and I like the improved layout.

Facebook certainly caught many people off guard by placing employer links prominently in profiles, but as usual, we Facebook users have adapted. We are resilient, and even when we don’t like the changes, we push through it, and usually find some things we like.

The latest changes from Facebook are easier to take, and it was designed to make the transition between profiles and pages very easy for users. Just as always, the changes require a look at your settings to be sure everything is working as desired. This is why the most important thing you should look for when you upgrade to the new Facebook Page layout is the “Edit Page” button.

The topics I want to address here are the ones I think may catch users off guard, are useful, or a cause of concerns for people holding off upgrading until Facebook forces the change in March. The topics I will cover are as follows:

Facebook Page As a Profile
Facebook Page Default Wall Display
Facebook Page Default Landing Tab
Change Facebook Page Category
Facebook Page Featured Likes and Owners
Editing Your Facebook Page Settings: Summary

Facebook Page As a Profile

Use Facebook as Page

One of the profound changes to your Facebook Page is that you may now use it as a profile. That caught me off guard, because it was something I wished for. Now, when you interact around the web, you can choose to use your profile as usual, or you can interact as your Facebook page.

What mattered more to me is the ability to switch to using your page as a profile in order to view other pages you have “liked” as a news feed, just like you would view your news feed of friends. This provides a much easier view of updates from other business pages you interact with. It also means that they will be able to keep up with you even easier, too!

Facebook made it really simple to switch between interacting with your personal profile or as your page “on the fly”, without logging out and logging back in. If you manage multiple pages, it will allow you to select which page you wish to use, and switch between them easily.

Important: When you post to your own Facebook Page (with the new Page upgrade), you must switch to use Facebook as a page to post. Otherwise, your updates will be posted from your Profile and not as the Page. If your default wall display is set to show “Only Posts by Page”, your updates will not appear in the default view.

Facebook Page Default Wall Display

Without a doubt, there will be people caught off guard with this change to their Facebook Page. Facebook Page administrators have always been able to select their wall settings, including whether it will default to showing posts from “Everyone” or “Only Posts by Page”. Facebook seems to have lost this setting, so it will be wise to check yours. What I found with each of my pages was that they were all set to “Everyone” when I upgraded to the new version.

This is important to a lot of companies, and although it can be fine to allow everyone to post to your Facebook wall, I certainly encourage watchful moderation. It is very easy to reset this to your preferred method, and it is found under the “Manage Permissions” section. This is also where you may set your default landing tab (not changed), block profanity or other specific words.

Facebook Page Default Landing Tab

This is a feature that I know a lot of people have feared would be eliminated completely, but the option still exists (as it should). The old version of “tabs” went away, but the functionality is the same, and each former tab is now represented on the left side of the page.

If you have previously set a default landing tab, it will still be there. I know that gave a lot of marketers and developers a huge sigh of relief.

It appears that the selection of a default landing tab no longer allows for distinguishing between new and existing users. From what I have seen, it seems that it has not changed from any previous settings which were made. However, one concern would be if existing users who “Like” your page were forced to click an extra time to get from your default landing page to the wall. For example: The settings I have previously used will direct new visitors to a nice welcoming tab, but direct existing users who already “Like” the page straight to the wall. This is a commonly used setting for Facebook Pages.

My pages each appear to work just as they were previously set up, but it may not be the same when adding new pages. I say this because the setting for existing “fans” versus new visitors has disappeared in the new layout.

Of course, if you are handy with FBML (Facebook Markup Language), you can create a Static FBML page landing page but then add Wall contents limited by with the “fb:visible-to-connection” function. That just means people would all land on the same page, but existing users would see something different from new users. This is just good information to know, but as it is, I have not added a new page for testing since the change. So, for all I know, I am just seeing “grandfathered” settings. Either way, we geeks can still have fun with our FBML and can work our way around nearly anything.

Change Facebook Page Category

You may now change your Facebook Page category. This is an added feature that many people have asked for. Something that will surely surprise a lot of Facebook Page administrators is that the category you chose for your page when you set it up is gone. I noticed this in each of the many pages I manage. Not a single page still reflected the category it was set up with. Although, it may be stored behind the scenes and just didn’t show up in the new settings, it is definitely worth resetting your page’s category.

Facebook Page Featured Likes

This can be a great setting for any company with multiple Facebook Pages, or for companies who want to help promote friends or partnerships. In the instance pictured below, I have set the pages for my books and my wife’s cakes and confections company as my aWebGuy Facebook Page “Featured Likes”. What happens here is that up to five pages you select as your “Featured Likes” will always be displayed, while any others will be displayed in rotation.

Similar to featured likes, you may also feature page owners, so that people can put a name and face with the person or people behind the brand.

Editing Your Facebook Page Settings: Summary

I know that a lot of people feel pretty inconvenienced to have to edit their Facebook page. Let’s face it though, when it is your business involved, it is worth the attention.

Facebook has made it very easy to find the editing functions, and it is mostly pretty straightforward. Just look for the “Edit Page” button and be sure that you click on every section. It is better to fix it now than to fix it later.

I hope to read your comments about which settings and functions you like or dislike about the new Facebook Page.

Social Media Express: Avoiding The Social Media Train Wreck

Social media is more than just a little bit special to me. Perhaps, if you have been using social media for a while, you feel this way, too. I have lived with my Internet connection close by my side for many years, like a good friend. Just like any longtime friend, it has changed. It has built me up, and it has let me down.

Social media has helped me to meet many wonderful people that I never would have met elsewhere. Those people include some of my closest friends of the last 15 years, and even my wife and mother of our three children, whom I met back in 2000. I think a lot of people can relate to how I feel about this special part of my life where I laugh, learn, and spend many hours working.

I still cherish many memories of times when social media was simpler. I guess it must feel kind of the way my 94 year old grandmother feels when she recalls her earlier days. The pace was more manageable, and people would still wave from their window in a train, and take more time to visit with the passengers around them.

Today, I want to encourage you to slow your social media train to avoid a crash. Yes, I said slow down … take your time. Read about one of the worst hazards of social media, and consider how you may avoid it.

Don’t Let Your Social Media Train Derail

Over the past few years, we invited the whole world to board the “Social Media Express”. It has created a time in our society which can adequately be termed “astonishing”. Now that the train is full, we all want to go somewhere, and get there fast.

Sometimes it seems that social media is like a runaway train with a huge payload of information and passengers just sitting there oblivious to the derail ahead of them. I have ridden this train to many derails, such as Yahoo! Groups that fell apart, and services that eventually phased out and friends lost communications. In cases where I looked far enough ahead, I could see it coming and warn my friends and we could slow the train down to resume our comfortable ride.

I feel very fortunate for the many people I met through social media and still communicate with regularly after teens of years. It took some effort to avoid the scattering effect of a train derailment, but it has been very worthwhile to me.

The big crash that I have emphatically warned people about is trying to “follow”, “friend”, “connect”, and etcetera, with excessive numbers of people with whom they never have any intention or ability to build a meaningful relationship.

I understand the huge urge for people to feel popular. I hear it all the time, even from people who have no real agenda to have a squillion connections, but just enjoy the appearance of being popular. If I had to point a finger at one single overriding challenge in social media, this would be it.

What so many people overlook is that having real communication and meaningful relationships with a smaller group who really listen to you or care about you is much more rewarding. This is true for both personal and business purposes, because it only takes about 150 people sharing something worthwhile to set it on a path to “viral” communication. Don’t try to argue this point with me, because I really will win this one.

Robin Dunbar Meets The Social Media Express

Have you ever heard of Dunbar’s Number? I will explain with a quote from Wikipedia:

“Dunbar’s number is a theoretical cognitive limit to the number of people with whom one can maintain stable social relationships.”

I watch people trying to push Dunbar’s Number to a breaking point every day. Once they run through each passenger car on the “Social Media Express”, they burn out and jump off the speeding train when they don’t get what they hoped for. They don’t pull the hand brake, they don’t say goodbye, and many of them will never board the train again. They broke their social media train.

I can certainly place a good amount of blame on the implied importance of somebody with a lot of “friends” in social media. After all, I must be more important if I have xxxxx followers on Twitter and xxxx friends on Facebook, right?

There is another big challenge created by the many desperate people producing deafening levels of static while trying so hard to become marketers. With enough of that static, it causes many people to build up stronger than ever communication barriers. This overheats the train’s brakes, and sends more than a few passengers jumping off between stations.

Can You Share in My Guilt?

I witness many examples of pending challenges in my own use of social media. For example, I tend to tune out a lot just in order to keep up with people communicating with me directly. I am always available to anybody on this Internet, but it takes a lot of effort to reach out and see what all of those people have to say. So I let them come to me. I have even found out shamefully late of people who died, because it took me a long time to make my rounds to their Facebook profile.

I do my best to put friends and interesting people into lists, and I try to keep up, but nobody is immune to the challenge of “keeping up”. Many of the people I used to hear from every day stopped participating in social media, because they felt burned out and like nobody heard them anyway. Twitter makes a profound statement in this area, and has a horrible churn rate. It is not just specific networks, either. Many bloggers have expressed concerns that although people are reading, their comments have diminished. I certainly see it here, as well. Even while my readership is consistently high, it seems that many people don’t want to discuss topics the way they used to.

Do Those Big Numbers Really Matter?

I have studied this dilemma for years, and I know the importance of reaching a lot of people. Sure, it may increase your odds, right? Well, the truth is that if those are not the right people, and they are just a number for the sake of numbers, your impact will not be proportionate with your efforts. When you see somebody with a lot of friends, followers, and whatever you want to call them, it generally happens for one of two reasons: They either sought a lot of people who were also looking for big numbers for the sake of numbers, or they earned those numbers by reaching an appropriate audience who cared what they have to say and pay attention. One method imitates popularity in order to appear important or to throw spam at the wall and hope it sticks, and the other method is to do something people care about and presenting it to the right people.

I recently looked at my Twitter followers to find that many thousands of them had not used Twitter at all in the last six months. I filtered them out by those who had not sent an update in the last 90 days, and found that for many of them it had been over six months. I unfollowed 1,000 of them, which were mostly just nameless and faceless to me, and then I stopped. I realized that it was a waste of time to keep sorting through the graveyard of fallen Twitter users. I had only followed them in the first place because they had followed me, so I don’t feel some huge loss of a close friend.

Back before it became so popular to try and follow everybody under the sun, I used to see a huge value in Twitter. I liked it enough that I was asked to write a book about Twitter. I wrote it, and it was pretty good. I published it in July 2009, but I wish I had written it a few months sooner, before the Twitter graveyard started filling up.

Back in the good old days of social media, even as recently as Twitter, people paid attention to others. There were more conversations, and the conversations turned into friendships, and many times into business.

Today, I tweet something and it can sometimes seem to go unnoticed, even if it is totally hilarious or brilliant. Very few people respond, and almost nobody retweets things, compared to earlier years. Is it because they all hate each other, or is it because they simply went blind and only communicate if you go directly to them?

It is a tough call, but the numbers clearly indicate a speeding train.

Do You Slow Down and Say Hello Enough?

As a person who works and socializes here in this social media world, I have sometimes wondered “Is it me? Did I do something that changed things? Did I contribute to the extra hustle and bustle?” I really don’t think so, but I always try to keep myself in check.

I still find great value in many areas of social media, and it is still a very good place to make friends, build relationships, and produce new business. In fact, far better than any other, but it requires greater effort than ever before. It is not as easy as it used to be, and it can be more challenging than earlier years. It sometimes makes me wonder if I hadn’t been in my industry for so many years, what it would look like to me today. I have watched it evolve, and I have evolved with it nicely, but for somebody new here, I think it could get pretty overwhelming, and lose its luster quickly.

The Social Media Train is Human-Powered

I have written volumes of thoughts on the human aspects of our technical world. I write it in books, blogs, and I talk to groups about the importance of the real human communications that social media is so great for.

We control the pace of the train we are on, and the direction it travels. There are no rails, and plenty of great people and places to see. I only hope that more people will enjoy the ride, consider the people, stop running from car to car seeking more people to irritate with bad marketing, and avoid the train wreck.

Here is just a small selection of things I have said to try and caution others, and help them become more cognizant of the people around them. The longer list is found throughout my blog archive and in my books. I would not say these things if I didn’t mean them, and can stand behind them.

A Story from My Social Media Train Car

Something slowed my train nicely a few days ago. As I was unfollowing that 1,000 people on Twitter, as I mentioned, I came across several old friends who had dropped off the face of Twitter. One of them was Tom Roquemore, whom I met on Twitter a couple years ago. I like Tom, but he stopped using Twitter last October, and we hadn’t communicated since then.

Remembering good talks we had shared, I put him on my list of people to contact by phone. Before I even got around to calling him, my phone rang and it was Tom. We talked for a while and it was great to hear from him again. The timing was kind of uncanny, but we probably would have talked even sooner if our train was just moving a little slower.

How Does Tom Roquemore Affect My Social Media Train?

I have used social media, in one way or another, since before Yahoo! purchased GeoCities. That has been a long time, and I have seen a lot in those passing years. One thing that I have found to be the most valuable of all is to focus on a core group of the right people who really listen and feel strongly about the value you represent. That is where true and worthwhile popularity stems. It is like the initial spark of an explosion, and it starts very small. This holds true in the largest of all marketing campaigns, and in the smallest of groups. If you focus more on value over volume, your success and your enjoyment will be far greater. You just have to slow the train to recognize it, and find the truth in what I am telling you.

If some of you great people will slow down and add your comments here on my blog, maybe we could show others the start of a better habit. A habit of taking the time and effort to bring better communications back to social media, and not just rushing to the next thing that seems urgent.

Conga line image credit to fallingrock via Flickr