Website Development Issues Archives - Page 8 of 9 by Mark Murnahan

Tynt Helps Track Content When it Leaves Your Website

Tynt content tracking has some great uses and is extremely simple to implement. I just cannot figure out why more people are not using it. My guess is that they will!

I am a fan of knowledge. I love to know things, and this is especially true when it comes to Websites. I use a lot of tools to track what people are doing on my sites. I use Google Analytics (of course), and I love Clicky Web Analytics because I like to watch what people are doing on my site in real time (yes, I see you there, reading and copying stuff). I use BackType and Disqus, and many other great applications to keep a finger on the pulse of what is around me. Of course, not the least of these is Twitter.

What is Tynt and How Can it Help Track Content?

Today I want to share a handy tool called Tynt. What is it? It is really very simple. It helps to track content that is copied from your Website. People copy and paste things from Websites all the time. It is often just to share it with others in an email message, their Facebook, or on their blog. For the most part, it is a really great thing, and often innocent rather than theft of your content.

Tynt makes it easier to not only know what they are copying, but also to help them provide attribution. When they copy something from your site, it will automatically add additional information that you specify to their clipboard. In my case, I just have it add the page title and the Web address for where they found it. However, you can also add additional information, such as Creative Commons Licensing, an advertisement, or some other greeting.

It does not stop there. Tynt also reports back to you with what was copied and statistics on the copied content. You can choose to receive emailed reports, and you can even have it automatically post the most popular text copied from your Website to your Twitter account!

It is still simple for somebody to delete the additional information, so it is not really for thwarting content theft. There are other great tools for that (which I also use). In this case, it is more about knowing what people found compelling, outside of the commonly measured metrics like page views, time on page, and sharing statistics.

Perhaps the best way I can explain this is if you simply select some text from this page and paste it somewhere … anywhere. Just copy a little piece of this post and paste it in the comments below to see what I mean (or a text editor, or anywhere else). You may be surprised just how cool it really is. Oh, and there is a FREE version of Tynt! Here is some more information about Tynt.

Please add your comments and tell me what you think about Tynt.

10 Really Good Reasons to Blog

You and I know good reasons to blog. Hundreds of millions of bloggers know good reasons to blog. It still amazes me when I find people who really do not understand all of the very important reasons why individuals and companies write blogs and comment on blogs, often. Maybe you don’t write a blog, and you just enjoy reading them and adding your comments, or maybe you are a full time super-blogger. In either case, it never hurts to review some of the basics. Here is a list of ten really good reasons to blog. I invite you to add to this list in my blog’s comments … as it should be.

Reason to Blog Number One:

Blogs Give More Than They Take

Blogs provide value to readers, and if they don’t, they will not have readers. Blogs normally have valuable information to offer, and differ greatly from typical static Websites that are more focused on one-way communication and sales copy. They open conversations and welcome people to answer questions, ask questions, and become more familiar with you, your ideas, your brand, and your product. Blogs are commonly produced in the spirit of creating good information that people can use and appreciate. This often creates a valuable shift in thinking for both the blog author and the reader.

Reason to Blog Number Two:

Static Pages Are Like Old Newspapers!

A static Website is like a newspaper, while a blog is a subscription. What do you do with a newspaper after you read it? You don’t toss the subscription out, but you will toss out the pages you’ve already read.

The contents of a static Website are far less likely to be discussed and even less likely to be re-blogged and linked to by others. A static Website is far less likely to make sense or be found at Blog Catalog, Technorati, Reddit, Digg, StumbleUpon, Mixx, and etcetera.

Promoting a boring old static Website is like an advertisement, whereas a blog is like a conversation that is enhanced by others’ input. Do you want to converse about your interests or hang a sign and hope for the best?

Reason to Blog Number Three:

Google Wants to Find You!

Google and other search engines want to find you. It is their job to know everything there is to know about every industry, every person, every question, and every answer. Having information about every possible topic is a basis for their industry. Blogs make it far easier for them to find this information. If you think this is a myth, just ask yourself why the stuff running through your head is not streaming to Google in near-real-time. Mine is. From the time I publish this article to the time it is indexed in Google, I will likely not even make it to the coffee pot. The last blog post I wrote was there, and listed on the first page of Google for “How to Sell SEO” in under six minutes. That is not always the way it goes, but then, it is for people who put forth the effort to do so. Now, highly competitive SEO is a pretty “bouncy” thing in Google, but I can assure you it will do well, just as many articles I wrote 8-10 years ago have. For example, just do a search for “h1 tags” on Google and I can assure you I am in the top two results with an article at YourNew.com that I wrote well over five years ago. Once you create good content that sticks, it is worth the time it took to create it. There are thousands of people reading things that I wrote a decade ago, and each article adds to that collection. That is the power of a blog. Now, if you are thinking about blogging, think of it like this: If you want a shade tree in your yard, when is the best time to plant it?

*Note: This blog post was indexed on Google in under 15 minutes!*

Reason to Blog Number Four:

Time Builds Trust

A wildly popular blog post may be just the gas you need to fuel your business, but that is being shortsighted. I have created things that gave me a huge return on investment, and quickly, but don’t count on that. When you think of reasons to blog, branding should be enough to push you over the tipping point. Just consider these lines, and tell me if you recognize them:

You deserve a break today!
Have a _______ and a smile.
Don’t squeeze the _______!
When _______ talks, people listen.

If you have not been under a rock for the past thirty years, you know at least a couple of these. It is because they are branded. It took these brands hundreds of millions, and in some cases billions of dollars to build their name. A good lesson to take from these successes is in consistently being visible.

You will probably not build a name like these with a blog alone, but it is your next best alternative to the decades of work and billions of dollars noted above.

Reason to Blog Number Five:

Your Competition Has Been Blogging for Years

An important reason to blog is that if you are not doing it, you are missing out. You may not think you are missing huge business from it, but over time, it can and will affect your market share.

I look at it from a standpoint of longevity, as anybody in business should. It is easy to think that the impact it has today is small, but that is often not the case. I explained the search engine optimization benefits of blogging, and the branding benefits of blogging. You surely cannot imagine that your competition is doing it just to throw time and money away, right?

Reason to Blog Number Six:

Blogging is Fun!

Blogging can be great fun. I would not expect most people to have as much fun blogging as I do, but something is better than nothing. I know it may seem like it is time consuming or hard to know what to say, but I see it like any exercise, and it is easier all the time. I do not spend my days struggling with what to write on my blogs. In fact, I find it quite manageable. That is coming from a guy with a blog for everything from my race team to my catch all blog where I put the goofy stuff that just doesn’t fit anywhere else. I have my video blogs (Qik | YouTube), blogs about each of my books, and blogs about blogs. I have so many to choose from, my biggest challenge is which one I want to create something for today.

Reason to Blog Number Seven:

Blogs Can Teach you A Lot

We each have interests. Whatever interests you, I can assure you there is a blog for that, and an audience for a blog about it. Reading the thoughts of others can be fascinating, and being able to reach into their world with your comments and questions is enlightening. When you don’t find just what you were looking for, it is a good sign that you should be blogging. Whether it is for business or a hobby, blogging about your interests and hearing what others have to say can be very helpful.

If you think that there is not an audience for it, think again. Everything is exciting for somebody, and you may be shocked how many people you will find who think a whole lot like you.

Reason to Blog Number Eight:

Syndicate This!

Syndication is bliss, and RSS is important. Perhaps you are not entirely familiar with RSS feeds, but you have surely heard of them, and received information by way of them, even if you didn’t know it.

I know there are a lot of people who may think that to “subscribe” to a blog sounds kind of tricky. “What? You mean I need a feed reader? Isn’t that what blind people use or something?”

There are many ways that RSS allows people to see a blog, even outside of directly subscribing to the RSS feed. For example, this post will land on my Amazon.com Author Page, GoodReads.com Author Profile, Blog Catalog, Technorati, a long list of others that will receive the “ping”, and a big portion of the huge list of social profiles on the left side of my blog. It is like magic! My RSS feed syndicates this information all over the place.

Just how confused are some people about the importance of RSS feeds as they relate to blogging? Here you go … I have a story for you.

Earlier this evening I was informed by a client that although there is a massively visible prompt to subscribe to her RSS feed or email publication, her clients “will never (REPEAT) never know or understand how to do this.” She was really becoming stressed that people were asking her how to subscribe to her blog’s RSS feed, because they had never used a feed reader before. She still has her email publication, and RSS is just another option now. Mind you, her primary market is an educated and affluent group who can master this, and with both RSS and email, I think she has it covered.

Of course, I had an answer. In fact I had a few answers. Please note that I am not a pansy with my clients, and I will tell them what they need to hear, and not just what they want to hear. I am not a salesman. I am here to help clients do more business and reach more people. Whether they love me or hate me is less concern than whether I reach their objectives, which subsequently makes them love me. My responses included the following statements:

“It seems that your focus is on reaching the ones you are already reaching, but little on the millions of people who subscribe to blogs that you are not reaching.

“… you may come to find that it is a fantastic way to both communicate with ongoing clients, and find those bizarre and gawky millions of people who understand how to subscribe to blogs.”

“One view is not a world view. With over 350,000,000 Facebook users and unknown hundreds of millions of blogs, the picture you paint is one that shows me even more reason you are now blogging. I will not ask you to trust me in your refrigerator, but with regard to this Internet, I require it. What you see is a tiny piece of a much larger picture … Much larger than you have a way of seeing.”

Now what I must point out is that my client had grave concern that her clients were contacting her to figure out how to subscribe to her RSS feed. She also has an email subscription, and now that she has a blog, people are begging for it. Now please, people, tell me how this statement from my client sounds: “So far I have 8 people asking me how to subscribe to the blog. I hope this doesn’t continue at such a high pace. I’ll try to have faith.”

Here is my answer, and I hope you can see it the same way:

“I hope it continues at a much higher pace. Why would you not want people begging to interact with you? You really are looking at things from a (industry) head instead of a business head. Change your perspective and look at how cool it is to have so much more attention to what you are doing. You didn’t even have a blog a few weeks ago, and now you are stressed that people are rushing to find out about it? I think what you have totally failed to see is how tragic it is you didn’t do this years ago.”

I tried to console her with the fact that RSS is only one more way people can choose to interact with her and further syndicate her content. It does not mean email is now obsolete.

Reason to Blog Number Nine:

The Author’s Point of View is Never the Only One

Blogging is not all about creating a blog of your own. When I say “reasons to blog” I also mean participating in blogs. The author’s point of view is never the only one. Reading comments and responding to the author and other readers can provide benefit in multiple ways. It can give you varying perspectives. It can introduce you to others with similar interests, and if you write something with a little thought behind it, you may be shocked what comes from it.

Nearly every blog has a place to put your Web address. Whether it goes to your own blog, company Website, Twitter, Facebook, or other address is up to you. I have met some great people who followed a link from a comment I left on a blog and wanted to know more about me. I also do this all the time. I recently found a blog that I enjoy because the blog author replied to my comment on another blog. I followed the link back to her blog and found that she writes about things similar to my recent book, “Living in the Storm”. I like her blog, and I will be back to read it again … and participate.

Sure, I told you that I have a blog for about everything, and that I have a lot of fun blogging. Perhaps most importantly, I participate in other peoples’ blogs. A lot of the fun I have with blogs is in adding my creative commentary on other people’s articles and joining in the communication.

Reason to Blog Number Ten:

It is Your Turn!

What do you have to say about it? This is not rocket surgery. I want to hear your reasons for blogging, and I want your comments on why you comment on blogs. Indulge me! 🙂

How to Sell SEO (and Compare SEO)

How to sell SEO is a challenging topic for SEO agencies, freelancers, and in-house corporate SEO alike. In each case, they must have the right answers for why their job is important, why they are the right choice, and why they need more of the company’s budget. In order to sell SEO, they must have a plan that beats all of the other squillion SEO experts, and they must convey the plan properly. This can also help the person seeking to hire or compare SEO services.

Here is a bit of thought on how to sell SEO effectively, and I hope it will help you. I also hope you will participate in the discussion by adding your comments.

The SEO Client

Let us first look at the SEO client. What are they searching for, and how will you deliver what they want and need? Do they want to find out what you know so they can use it to shop it around with other SEO agencies or implement it in-house? Why are they contacting you? You need to know this!

What is the SEO client searching for? They contacted you, right? I assume that they contacted you because any SEO worth their Google should have clients contacting them, often (another blog post). The SEO client knows this, too, and it should make sense to them when you ask why they contacted you. The fact that they came to you makes them a whole lot hotter lead than if you contacted them. After all, the fact that they found you is exactly the thing they want you to do for them. In my case, if they have filled out a form on one of my sites, I know what link or search has led them there, what else they have clicked on, how long they spent there, and how many times they have come back.

This gives me some great data, but then I consider an instance where the Chief Technology Officer, Marketing VP, and the whole marketing staff was totally on board with my SEO plan for their surgical supply company, but the CEO would not present it to the board because he had already made a $150,000 mistake with the last Internet marketing decision he made. He was afraid for his job, and ashamed of his last mistake. This makes it important to dig deeper into what human elements and fear factors you must overcome to get the job done. You cannot overlook these factors, such as the last joker who came in and made your industry look bad.

It is easy to toss out a few amazing claims and sprinkle their eyes with SEO dust, but let’s look at something much greater. The human factor of offering a service for sale is important, even if you are selling a nuclear reactor. If the client cannot work with you or you cannot work with them, this will clearly not work. Both the SEO client and SEO provider should be diligent in their choices, and this requires a lot of trust from both parties.

The facts and figures are hugely important to any marketing campaign, but all the numbers in the world will not satisfy a client who does not see what is in it for them, or understand your vision for their success. This is vital, and if you are selling facts and figures without how that translates into your client’s needs, goals, and comfort level, you will not sell SEO for very long.

Shopping and Comparing SEO

I have been selling SEO for over a decade, and I do not even bother counting how many SEO contact me to try and know what I know, or to gather ideas on how to sell SEO. Prospective SEO clients and SEO agencies alike will do this. If you are one of the SEO who has been in the business for a while, you have probably given many proposals or other valuable information to somebody who has no plan of ever doing business with you. SEO espionage is pretty rampant, and you will not stop it. I remember some early lessons in selling when I would go out and present myself as a customer in order to find out what salespeople were doing right and wrong, and using the information to do my job better. In the case of SEO, it is often the reason an SEO will hold information close to the vest and avoid discussing details of a plan and their SEO pricing model. It is a hard hurdle to leap, but if you are doing the job well, they will need a whole lot more than a copy of your contract or your plan … they will need you to get the job done!

If you are going to sell SEO effectively, you will need to weed this out and spend your time wisely, which brings me to the next point on confidence.

SEO Arrogance Confused with Confidence:

Have you ever talked about SEO or Web development with somebody who knows more than you? Yeah, I remember those days. When I was new at this, I recall thinking that I would never be able to absorb all that information and store it up here in my little head. That was not only in another decade for me, it was in another century altogether, and this is 2010. I do know a whole lot more than 99.999 percent of people about my job. That should be expected. I mean, how crazy would it be if you went to the dentist and learned something about search engine optimization from the dental hygienist? If it was me, I would jump up out of the chair before the drilling begins!

The hardship here is to convey confidence without being a jerk. I am not sure I have this mastered, but I try to remember the human elements I mentioned above. Sadly, some of the smartest and most talented people in the SEO industry will have a hard time talking about their work without either seeming like they are talking down to the client or just shooting straight over their head. The conversation is also often damaged by the fear of SEO espionage and that they are just being used for free information. Withholding information can make you seem sneaky and sinister, or it can make you seem as if you do not know what you are doing. Drawing the line on what you give away can be tricky, and it will be different each time.

Feeling out the client’s knowledge on the topic and tailoring your focus to their understanding is a challenge. A little fact-finding up front can help a lot.

Ask Many Questions … and Listen to the Answers!

One of the hardest things for somebody trying to sell SEO is to give their answers without really having a clear picture of the questions their prospective client has. If you are an SEO, you know the job, and you know that it does not matter whether they are selling fishing lures or race cars … the job of SEO has many of the same basic principles. The client may not know this, and what they need to know is that you have the creativity, experience, and ambition to help them.

I cannot drive this home for you enough. It is one of the biggest mistakes I have ever made, and that anybody selling SEO or anything else makes. You cannot serve the client to the best of your abilities without knowing specifically what they need, want, and expect from you.

The best way to answer those questions is to ask questions. This seems basic, but just consider how many times you are backed down because a client simply does not want to answer the questions you must ask in order to give them the best plan for their company. When this is the case, it is often best to hang up the phone, walk out of the room, or otherwise let the client know that you cannot help them until they allow you to help them. Veterinarians struggle to find the answers from patients who cannot speak, but these are human beings, and they can give you the answers. In order to give them the best results, they must!

Sure, you can do the research and you can improve their position in search engines, but if it does not speak to their expectations and goals, you will be foolish to continue. Much of this can be improved with an engagement letter and a fee for anything over “X” level of discussion. If the client is more comfortable, whip out your non-disclosure agreement for their security.

Whether you are selling SEO or buying the service, you must drop the inherent cynicism to do business. This requires confidence, which comes from asking questions and getting accurate answers. This is beneficial to both parties. If I ask a client for their server logs before I enter a performance-based contingency SEO contract, I will have an answer or I will walk away. If I ask for a clear picture of their existing marketing efforts and results, I want it for comparison and their view of their target. If I ask for their budget, I expect an answer. I do not ask for their budget without a reason, and that reason is that if I have a $5000 SEO budget, I will have a totally different plan than if I have a $50,000 SEO budget. Each of these has a totally different focus and set of criteria. Each client will answer my questions as differently as people walking into an emergency room. How I treat them depends on honesty and trust.

Just as an attorney will not defend you in a murder case without hearing your alibi, the SEO with best intentions will not take on a client without hearing their case.

So there you have just a few factors in how to sell SEO. This could obviously become a novel, so I will continue this in other articles. In the meantime, I want your input. Give me your comments and let’s discuss this.

Hire a Web Developer and SEO

How often have you said to yourself, “I need to hire a Web developer”? My guess is that it is not something you do every day, unless you are in the business. I suspect that the question of hiring a Web developer or hiring a search engine optimization (SEO) professional is relatively foreign to you, so allow me to help you.

When you shop for commercial real estate, the experts will tell you that the three most important factors are, in this order, 1.) Location 2.) Location 3.) Location. As for the building itself, some of the considerations are size, features, accessibility, ammenities, legal issues, etcetera. The cost will also be a factor, but if you get these basics right, the cost is a hurdle that you will make every effort to leap.

These principles of location (SEO), size, features, accessibility, ammenities, and legal issues hold true in Website development as well, so before you hire a Web developer, you should consider how they will address each of these matters.

Hiring a Web Developer: Website Location

I am surprised how many people think that because somebody can find them online by searching for their company name that it is enough. These people are missing the whole picture. If your company name is Bob’s Bait Shop and somebody Googles that, it is only because they knew you exist. That is not how marketing works. The only way to be successful online is if people who do not know you exist can find you. In the instance of Bob’s Bait Shop, Bob needs to be found when people search for worms, or stink bait, fishing lures, night crawlers, minnows, fishing rods, and boating supplies. This is what I mean by location of your Website, and it is very seldom to find a need for a Website that cannot benefit from a good location on the Internet. Hiring a Web developer, alone, may make it possible to Google your company name, but it will not likely set your cash register ablaze.

Web Developers and SEOs Are Not The Same

Just because somebody is a Web developer does not mean they have a clue about SEO. Also, many SEO professionals will know how to develop a Website, but it is not really their cup of tea. If you consider the hourly rates of Web developers or SEOs, there is generally a huge contrast, which explains why SEOs will generally stick to their area of expertise. They are both important to your Internet marketing, but I have found that too seldom these two experts do not play well together. It is common that the Web developer / Web designer is more concerned with aesthetics and layout, whereas the SEO’s job is to be sure that enough people will actually see the Website. These two divergent concerns often have technological conflicts, and if they are good at what they do, they will likely have big egos to preserve. With practice, they can get along, and once in a while, they can even be found in the same person or company. When you make the leap to hire a Web developer, you will be wise to find one that understands SEO, but it is even better if you find them in the same place.

How To Find a Web Developer and SEO

A sad fact for many people seeking to hire a Web developer is that they will go with the first referral from a friend who says “I have a neighbor kid who can build a Website for you”, or they know somebody who has a full time job but does a little freelance work on the side. You found my blog, so you can likely understand the difference between the professional Web developer and SEO and the kid who just unwrapped his new copy of Dreamweaver. As for the freelance guy with a day job, why isn’t he doing this full time from the comfort of his pajamas if he is really good at it? Your best answer is more likely to be to find a Web developer using Google. A Web developer with a good search engine ranking and a good looking and useable Website will normally suggest that there is the capacity to do the same for you. It is often comfortable to hire a Web developer in your general location, but I do a lot of work for companies far away from my location in Topeka, Kansas.

Hiring a Web Developer: Legal Issues and Liabilities

This is an area where I am often dumbfounded. I have been shocked on many occasions to be contacted by companies trying to resolve the ownership of their programming code, content, and even their domain name, because they hired an inexperienced or unethical Web developer. The concerns of legal and liability issues when hiring a Web developer should not be taken lightly. You should review their contracts carefully, and if you have questions, pay an attorney to review it also. If they offer you a “handshake deal”, run away, fast. There is good reason for a clearly defined Website development contract, and it will benefit you to understand it before signing it or paying a deposit.

Web Development and SEO Related Blog Posts

I have written many blog posts relating to hiring a Web developer or SEO, and I hope that they will help you to find your next Web development company. I would like my company to be the one you choose, but in any case, I want you to find this information useful, above all.

SEO and Web Development Hourly Rates

Hourly rates for SEO (search engine optimization) and Web development are confusing. As a Web developer and SEO, I am very often asked to produce a Website development quote, without the client giving all of the facts. The most important thing to remember is that there is no apples-to-apples comparison.

Website Development Hourly Rates

When you compare the hourly rates of two different Website developers or SEOs, you are really only looking at a fraction of the picture. If “Web Developer A” charges $85 per hour, and “Web Developer B” charges $150 per hour, which one is a better deal? There is a missing variable in how much and how well either of them can produce the results. If “Web Developer B” has a decade of experience and can finish the same task in half of the time, “Web Developer A’s” hourly rate just became $170 per hour ($85*2).

Another strong factor is that although there are standards for Web programming, there are many “correct” ways to produce a project, and usually the “correctness” will come in different degrees. This requires a question of how correct you want it. Two Web developers will likely never produce the exact same results. Thus, the comparison of hourly rates is already flawed.

SEO Hourly Rates

When it comes to SEO, many of the tasks are even less defined than Web development. Determining the best SEO between “SEO A” and “SEO B” it is like comparing two brains, which stumps even the most brilliant Neurosurgeons. There are many skills that we share, but there are also many varying opinions on the best practices. There is only one number one position in each search engine for a given keyword or keyword phrase. That is the goal of the SEO, but the methods used to get there often vary greatly between SEOs.

Reduce Hourly Rate Confusion

Perhaps the most challenging and confusing thing about shopping for Website development or SEO is how much a Website should cost. As I have strongly suggested before, it is best to set a budget. Here is a clip from another of my blog posts:

“Hiding your expected budget is like going to a realtor and saying that you want to buy a house and hiding your budget. If they do not know your budget, they can show you homes all day but you will both be spinning your wheels and never get anywhere.”

When a Web developer or SEO provides a proposal based on only a portion of the client’s objectives, they will always be wrong. I can appreciate the notion of “shopping around”, but to shop without a budget serves nobody at all, and may land you with “Web Developer A” who can potentially cost you more. When it comes to shopping for SEO services, the largest cost is often in the cost of lost opportunities.

Getting the Right Cost Quote

I have produced quotes to shoppers who simply refused to give me the whole picture, only to have them compliment me greatly but say that they believe I am “out of their league”. The fact is that I write quotes ranging from a few thousand dollars on up to many tens of thousands of dollars. It is always based on the information I am given. No two companies place the same importance on Internet marketing, thus, their needs and expectations of both performance and cost will always be different. Without clarifying the needs and expectations for both parties, nobody wins.