social networking Archives - Page 12 of 22 by Mark Murnahan

Are You Ready to Market Like Einstein?

Marketing is what makes things sell, and it is what makes businesses profitable. Without marketing, whether word of mouth, television, radio, print, Internet, or some other medium, even the best companies with the best products will fail. Somebody has to make buyers aware of an offering, and do so in a desirable way, before it will sell. That is marketing in a nutshell.

Great marketing takes us by the nose and leads us to a brand. The best marketing makes us think. Sometimes it makes us laugh, and sometimes it makes us cry, but it always makes us think. When it makes us think enough, it makes us talk about it. It enters our conversations around the water cooler, at little league games, sitting at a bar among friends, and in boardrooms. When marketing is done at optimum levels, it permeates our conscious and our subconscious. That is the kind of marketing that makes the difference between Fortune 500 companies and all the others who came and left. It is also the kind of marketing that makes the difference between your little company and the little bigger company you want it to be. It only makes sense for you to want to know how to market better.

Marketing is not just about putting your words out to a bunch of people. Marketing also means bridging the divide between the way a producer thinks and the way their consumers think. It is not something that everybody is built for, but it is something they can practice and become better at. A lot of people can perform the more menial tasks associated with marketing, and millions of them can clearly send a tweet, update their Facebook, spam LinkedIn, or write a blog. Only a relatively few will make the necessary sacrifices of planning, learning, and stepping outside of themselves enough to do something truly brilliant that attracts people to them. It is precisely why marketing is not, and will never be a commodity.

Today’s Murnahanism: Good marketers must answer why their marketing is more expensive than others. Great marketers refuse to answer, because they don’t want the client who doesn’t already know.

Brilliant marketing comes with a cost. The cost can vary greatly, and I don’t just mean money, either. It often comes with the cost of a marketer who studies people and understands what drives them to take action. It takes somebody with a uniquely analytical mind who thinks differently than those around them. It comes with a whole lot of what I call “brain sweat”. If you are unprepared to afford these traditional costs associated with brilliant marketing, you had better be ready to sweat a lot, with your brain.

Are You Ready for Einstein-Style Brain Sweat?

If you are dedicated to your marketing, you must exercise your thinking. Einstein was a great marketer. Although it was not his vocation, in many ways he was one of the best marketers ever. After all, we have all heard of him, and he was quite effective at selling his ideas to the world. If you think it was easy, just try marketing theoretical physics and see if you can make a household name for yourself. Some of Einstein’s greatest struggles were in bridging the gap between his thinking and the conventional wisdom around him. He had to look at things from other peoples’ perspective in order to understand how to best explain his thoughts to them, and thus “sell” his ideas. The cost to Einstein was that he was criticized by many and became a bit “crazy” by some standards. Brain sweat does that to a person. It is a huge challenge to carry such divergent thoughts of both the producer and the consumer and know how to package them and sell them. In my estimation, this is the greatest challenge of marketing.

The best marketers I have ever met are all just a bit “crazy”. I think most marketers prefer the term “eccentric” over “crazy”. Trying to think like other people is tough. It was tough for Einstein to try and think like others around him enough to get his ideas through to them, and it is similarly challenging for many people trying to market their product or service. It tends to stretch a person’s imagination. It is like a rigorous brain exercise, and like any exercise, it makes you stronger with repetition.

I have often been called “eccentric”, but if you ask me, I am crazier than a shithouse squirrel (I wanted to say “shithouse rat” but my editor asked me to change it). I push myself just a little closer to insanity every time I try to understand people and how to most effectively market something to them. It is my job, and I quite enjoy it. They say there is a fine line between higher thinking and insanity. Personally, I try my best to straddle that line with one foot on either side. It beats being bored. It does not mean that I am calling myself smarter than others, it just means that I use what brain I have, and I push it to an uncomfortable limit where the competition is not willing or able to go. That is often what it takes to create the best marketing.

Einstein kept pushing forward even when other scientists were not on his side. He knew his product, and he persevered against the odds. Einstein was fortunate to have much assistance to see him through his research, but most businesses (and most other theoretical physicists) are not so fortunate. Albert Einstein’s marketing was often just good enough to receive his next round of funding and to continue his work. Most businesses only have one shot to get it right, and to achieve enough market penetration to sustain them through to the next higher level.

Are You Feeling Brilliant Yet?

The process of learning how to produce great marketing is long and hard. It would be great if I could just hand you a “brilliant switch” that you could turn on and instantly start thinking like your customers. I don’t have a learning course to sell, and although I say that I am for hire, I say “no” to the vast majority of the people who try to hire my services (largely because I am not cheap). What I can offer is a pretty sizable blog archive of marketing articles that may help jump start your thinking about your customers and how to address the challenges of marketing what you offer. I hope that it will help you.

If you are not ready to think more like your customers and dedicate more of your mind to your marketing, it is best to leave it to the people who do it for a living. Otherwise, you risk regurgitating the same old junk that has become so commonplace on the Internet. It does not work the way many people may lead you to believe, and it comes at a much higher risk of failure.

Grammatical Reasons They’re Taking Their Business Over There

There are spelling and grammar errors that can make you look astonishingly lazy, and then there are spelling and grammar errors which simply make you appear stupid. The lazy errors happen to the best of us. I have never read a book that did not have an error, somewhere, even after many rounds of professional editing. Hekc, you may even find an error here on my blog.

I cannot expect people to be perfect, but what I can do is have a whole lot of fun at their expense. Perhaps you do not feel strongly about these failures of education, but do you ever read something which indicates that you are shopping in the wrong place?

I encounter horrible spelling and grammar every day, and I often wonder how these perpetrators of illiteracy keep up their fight to grow a business. Below are some brain-failures I hope to one day see eradicated.

Your Prolly May Hate Me For This

I think the first time I saw “prolly” used in somebody’s marketing material, I wondered what other kind of seafood they had. A “prolly” is the deep sea cousin of a prawn, right? Otherwise, I am at a loss to understand how anybody could slaughter a word so horribly.

I later learned that they were probably referring to the probability of business failure for being so damn lazy. “Prolly” is not a word, but if it ever becomes a word, I imagine that it will probably be used to describe a deep sea crustacean.

You’re Not Using Your Head

“You’re” is a contraction that means “you are” and “your” is a second-person pronoun meaning something belonging to the subject, you. “Ur” is deep sea text messaging code that the prolly kids use to keep grown-ups from understanding what the heck they are saying.

If you try telling me “your going to love our stuff” you had better be giving it away, because I am not buying it. My what is going to love your stuff? My wife, my kids, my libido? If you say “your going to love our stuff” you need to add something to help me understand you better. Perhaps you meant “your prolly is going to love our stuff!”

If you use “ur”, I may boil you in a seafood gumbo. There is not even a “dumb camp” for people so dumb to try and pass off “u” or “ur” as words. That is, unless you’re a 14 year old prolly girl and want to disarm the boys by downplaying your intelligence.

The words “you’re” and “your” are not even close to the same thing, and they are pronounced differently as well. Maybe understanding the pronunciation will help you to remember the correct usage. “You’re” begins with the sound of the word “you” and since it is a contraction, it slurs in the word “are”. Try it out and begin with “you” and add “are” and keep slurring them together faster until it sounds right.

The pronunciation of “your” rhymes with lore, more, store, and whore. So if you think about using the word “your” try using it as follows: “Your store is creating more lore.” Now remember that if you are talking about somebody’s whore, you can use the word “your”, because it is something they posses. It is their whore, and it shows possession. On the other hand, if you say “You’re whore”, you just called them a whore, because you said “you are whore”. That makes it more personal and is more likely to start a fight than simply talking about the whore they possess. You might just as well talk bad about their prolly while you are tossing around the insults.

One more thing: “Youre” is another prolly word. Please refrain from using it unless you are deep in the ocean and related to prawns.

They’re Going to Take Their Money Over There

If you don’t get this one by the time I am done, you should be sent to swim with the prolly. Again with the damn contractions. I largely avoid contractions, in speech and in writing, but they are widely accepted in the twisted version of the Queen’s English that is used in my country.

“They’re” means “they are”, “their” means that they possess it, and “there” means somewhere else or the existence of something. Here is some practice for you to consider: There is a good chance they’re going to take their money over there if you screw these up. Now read this sentence again and think really hard.

There is a good chance they’re going to take their money over there if you screw these up.

“Their” is a personal pronoun. If you remember that lesson about “your whore”, just flip that around and now you are talking about their whore. If you get this wrong they’re probably going to take their money somewhere else … over there.

Your Till Will Ring Less ‘Til You Stop Abusing This

Note that I have edited this for clarification after receiving a comment (below) assuming I had a problem with using “till”, which is not the case. The problem is in trying to make a contraction of “until”. Think for just a moment about the word “until”. Until is just five letters long, but I see a lot of people who try to shorten it. If you want to shorten “until” consider how you may do so with the least absurdity. Would you add another letter to the word that did not previously exist and say “‘till“. That seems kind of useless, considering that you just removed one letter and added another letter plus one more character. In this case, maybe you mean the word till. Otherwise, “until” is still five characters long in this iteration ( ‘-t-i-l-l ), but it makes you look five times as stupid! I suppose you can get a down home feel by using “’til“, which would be the correct usage if there were an acceptable contracted version of until. On closer inspection you may notice that it is still only one character shorter.

A “till” is a place where money is stored, or something you do to the field before you plant corn to make your whiskey. Until you understand that “until” only has one letter “L”, and that till is not a contracted version of until, you may sound like you are drinking from a still. At least you will sound like a hillbilly for trying to make a contraction of the word until, in case that is what you are after.

The Alot Eats Prolly

I find a lot of people who like the “Alot”, but they abuse him. The Alot is a unique creature, and should not be taken for granted. I do not have a lot better way to describe the Alot than to introduce you to the creature in a blog article titled “The Alot is Better Than You at Everything“. Here is a snippet for you:

The Alot is an imaginary creature that I made up to help me deal with my compulsive need to correct other people’s grammar. It kind of looks like a cross between a bear, a yak and a pug, and it has provided hours of entertainment for me in a situation where I’d normally be left feeling angry and disillusioned with the world.

For example, when I read the sentence “I care about this alot,” this is what I imagine:
(see Hyperbole and a Half)

I have just one more thing to mention on the subject. Get your “‘s” (apostrophe s) and “s'” (apostrophe s’) right. If it needs an apostrophe or does not, you should learn the difference and also the correct placement. Otherwise, don’t blame me if your customer rides their alot over there to another store to buy their prolly.

What Makes You Want to Rant?

I could go on with rants about bad grammar until I am as blue as a prolly. What makes you want to rant? Perhaps it is people who correct your grammar? 😉

How To Sell Paper Clips: A Closer Look at Marketing

Think about paper clips for a moment. They are about the most basic thing you will find in your desk drawer. When you consider your marketing, try to imagine selling paper clips. You probably do not think much about what brand you are buying when you need to replenish your paper clip supply. This is likely true of your product or service, too. Unless people have a good reason to remember you, it will be a lot harder to grow your paper clip market share and to become more prosperous.

If you challenged multiple companies with a truckload of paper clips to sell, somebody would sell out sooner than the rest. One would almost surely hit their stride and empty that truckload of paper clips before the others, and there must be a reason.

A basic essential of marketing is to get people to talk about you in a positive way. When other people talk about your brand, it is far more valuable than when you talk about your brand. This is proven every day, and in many markets. Just think about the ones you remember and why you remember them.

In order to emphasize the point, I have created this short video to show you how to sell more paper clips. I hope that you will enjoy it.

Addendum: After comments from Jim Rudnick at Canuck SEO (JVRudnick) both below and on social networks, I picked up the phone to call and thank him. We chatted and he told me of a remarkable story about a man who traded a paper clip for a house. If you doubt the value of good marketing and how to build value in something as simple as a paper clip, you should see the story of Tyler Wright.Thanks for sharing, Jim!

Is Your Blog Sending Mixed Messages?

Have you been here before? I do not just mean here at my blog, but have you been faced with questions or doubts about your efforts? Maybe you question whether people understand the intent and purpose of your blog, or maybe you question the intent and purpose of the blogs you read. These are legitimate considerations for a lot of bloggers, whether producers or readers.

I am a big proponent of blogging. In fact, if you just google “reasons to blog”, you can see that I am practically a poster child for the benefits of blogging. If you need encouragement, I suggest giving my list of “10 Really Good Reasons to Blog” a thorough read. If you need blogging tools, I would recommend “6 Essential Blogging Tools for Bloggers and Non-Bloggers“.

Let’s face it, great blogging is hard work. I have actually considered making a video of my steps to produce a blog article, but then I want to break my own fingers just to avoid the temptation of all the video editing on top of the other efforts.

What does it take to produce a blog article? Here is a one-sentence rundown for you: I get a bright idea, then I research, write, print, proofread, edit, print, give it to an editor, edit again, find a graphic, edit the graphic, categorize it, tag it, keyword it, write a description, produce an excerpt, record a podcast, upload podcast, title and tag the podcast, review the podcast, preview the article, edit it, preview it again, publish it, tweet it, facebook it, linkedin it, stumble it, reddit it, ping it, diigo it, mixx it, delicious it, then watch my web stats and keep my fingers crossed while hoping that some people will digg it, stumble it, facebook it, tweet it, and etecetera.

Somewhere in blogging, there must be an earthly reward. This is not the extent of what it takes to produce and promote a good article, by any means, but I was running out of breath trying to fit it into just one huge run-on sentence. There is a whole lot more to it than just that one breath. Through all of this effort, I hope that readers will appreciate it just a fraction of how sincerely I was trying to benefit them. If I benefit them enough with useful topics, they may help pass my blog along to somebody interested and in need of my marketing services, so that I can keep blogging without my kids getting too skinny.

Ahh, true passion of the SEO and social media marketing blog producer … you want some of that, don’t you?

Fun and Simplicity of Blogging

I already pointed out that I am an advocate of blogging. It it true that blogging holds many great rewards, but blogging is not an easy task for most of us. Some people will promote how fun and simple it is to produce a blog, but then I once heard a woman say something similar about having a baby, too. Yes, blogging can be very worthwhile, but there is also a pregnancy and labor side of blogging. Good blogs come from things like pixie dust and unicorns, but great blogs come from mind-numbing levels of creative effort. This is especially true if they are business blogs, which require a high level of marketing talent.

Knowing that it requires a lot of work to produce a useful blog, it would be a horrible shame to create and promote all that great work and not at least receive a few comments from readers, more subscribers, additional business, or something to justify all the effort and keep you wanting to continue giving your works to this amazing Internet resource we all build together.

Why Do I Make So Much Effort to Blog

Yes, here comes the reason I work hard to serve you. I will break it down really simple to tell you why I work hard to provide benefit to my readers. It is not as despicable as you may have thought.

If you are a subscriber to my blog, you have seen my crafty works to help get your thoughts racing about SEO and social media marketing. You may wonder why I work so hard to help people with marketing tips and ideas. I do not sell advertising here on my blog, so how can this possibly be worthwhile to me? I do not even promote my own company. Actually, the opposite is true, and my company promotes my blog.

What the following description of my efforts should drive home for you is the very most essential piece of the combined art and science of online marketing. Here it is: The most important thing about my blog is to serve people with something useful and compelling. The short version that I often tell people is “be useful!”

Yes, there you have it. The emphasis of my effort is to be useful and compelling. The kicker is this: When I am useful and compelling, people will share my work with others. If they share it on their blogs and social networks, my search engine ranking is improved, my readership is improved, and far beyond any big ego boost you may suspect, I actually stand a greater chance of having a paying customer ask me to help to do the same for them. Now that does not sound so much like the kitten-killer you may have made me out to be, does it? I did not even con you into buying something you do not need. That is refreshing in this day and age, don’t you think?

Have I Helped You?

I want to ask that in consideration for my efforts for you to pass along my work. If you are a do-it-yourself’er, please pass this along to people who may hire out my marketing services. If you are a marketing person and you do not have a conflict of interest, please spread this to others in our field. If you are a marketer seeking a client, just like me, I want to ask you to reach out to me so we can share ideas. Maybe I can guest blog for you and help promote you to your best audience.

In any case, if you find it useful, I want to ask you to subscribe to my blog and share your comments with others here. Also, please do not be too ashamed to pass along what I offer to others on your Twitter, Facebook, LinkedIn, Digg, or other social networks. I am not your embarrassing Cousin Eddie. Helping me to share my work with people who can benefit is nothing to be ashamed of. I may be just “a web guy” to you, but I may provide a lot of benefit to somebody you know.

I promise that, although I am from Kansas, I will not behave like the famous Cousin Eddie from Kansas depicted in this video.

Podcast: Play in new window | Download

Statistics Obsession: Another Huge Internet Time-Waster

Do you check your statistics to see if your web traffic has moved up since you checked it an hour ago? Do you ever feel just a tinge of obsession over your Google Analytics or Clicky statistics? Do you wait impatiently for the next update of your score on Alexa, or Quantcast? Do you get frustrated when your Klout score is a day behind and you just have to know if they actually picked up on all of your hard work?

Stop it! Just stop it!

I know how easy it is to feel better when you go and see how (or if) people are interacting with your website or your social media profiles. It is actually very important information to know. Knowing your statistics, and understanding what they mean is extremely valuable for effective online marketing. The problem arises when it is taken to a level where productivity is lost.

Don’t take this wrong. I am not berating you, because I know how easy the trap can be. Allow me to jest. I am one of those guys who is drawn to statistics like a moth to a bug-zapper. I will probably know if you click this link before you can even pick up the phone to call me and ask how I can help you to grow your business. It is one of my important calls to action for people to visit my “About Mark” page to find out more about me, or my contact page to reach me about better marketing. (UPDATE: I no longer accept loser clients.)

When I see those things, it means somebody is interested in my services. Well, sometimes it means that. If they click on my link for “What Others Say About Mark” it must mean that they are going to spend a ton of money, and I can take a few more minutes to check out my stats on other sites, because I have already practically got their money in the bank. You know, because people are clicking all the right stuff, and I had a four percent increase over an hour ago in the stuff I wanted clicked. Now I am freed up to do more statistics-surfing. Maybe somebody retweeted me, maybe they bookmarked me somewhere, or maybe I have more FeedBurner subscribers. If I check these things, maybe I will feel better, like Oprah Winfrey with a double-scoop ice cream cone.

A Better Waste of Time

The Internet is such a fascinating place. It amazes me what kind of things you can find. Perhaps a better waste of time for those moments when you want to go and check those stats again would be to watch this nine minute video of some guys frying bugs in a bug zapper.

On the other end of the spectrum, if you are not checking your website statistics to know what your readers want and how they are interacting with your material, you should be. Just don’t be too obsessed with it.