Category: social media

Social media and social media marketing are important for most companies and can create great benefit in your SEO as well.

Ashton Kutcher (@aplusk) Changed Media Forever

Much of America heard about the popularity competition between Ashton Kutcher and CNN. If you did not hear about it, it is pretty easy to find on Twitter.

Social Media Ignorance and Arrogance

How could this happen that such arrogance and ignorance has become the definition of mass media? Well, it has not, and I consider Ashton Kutcher an utter failure in this respect. I watched the ustream Webcast of Ashton Kutcher (@aplusk) talking about how he was changing media forever. It was fascinating, but not in a good way. It was more like the kind of fascination that gives me big sick feeling in the pit of my stomach. This guy clearly has no idea what it is like to really connect with people. He will surely never understand or relate to the feeling I get from conversations I have with the many wonderful people I meet on Twitter. He surely will never understand the social in social media.

Ashton Kutcher Changing Media Forever?

Before I sound only negative on this, I will give some credit to Ashton. Maybe Ashton Kutcher is changing media forever. If we are lucky, his actions will help to emphasize the a point of social media failure on the part of those who do a lot of talking but no listening.

Perhaps Ashton Kutcher’s best contribution ever is his show of arrogance when he thanked all of his million Twitter followers and said that it was all their help that got him there. Oh, yeah, they got him “there” … wherever that is. He said, “You guys are all of it, because I can’t follow me”  and then said the perhaps the biggest failure line a person has ever uttered in social media. Ashton Kutcher said “There are a million people who need to be thanked, because I am not following me, I’m following you” (see timestamp 20:20 on the video below). I found this really odd, because Twitter shows that Ashton Kutcher’s @aplusk account is only following 73 people. These are just a couple of assinine quotes taken from Ashton Kutcher’s recent ustream Webcast, but feel free to watch it and draw your own opinions.

What is Social Media?

If you follow my blog or my Webcast, you probably know what social media is to me. I have written volumes of publicly-deemed valuable information. My opinions are my own, and I freely share them every day with others by way of social media. I don’t feel an obsessive need for acceptance, and I do not shudder to hear another’s disagreement. This, my friends, is a wonderful thing about social media. It is not just being heard, but also about hearing, and learning, and sharing ideas and opinions with others.

A short time ago, I sent out a tweet on Twitter. It read as follows: “I would rather have 10 people speak kindly of me than a million to preach at.” (see the tweet). Apparently there is a good number of people who feel the same way, because it was retweeted many times (see retweets).

Another tweet I sent said “Just an FYI: I receive a lot of tweets, but I respond to nearly every single one.” (see the tweet). Again, there was a huge response from this, both in retweets and in replies. I responded to each of the responses. Now, I do not respond to every retweet. That, for me, would be truly debilitating, but if somebody is talking to me, you can bet I am listening.

I am listening now, and I want your opinions. Please give your comments right here on this blog and let’s discuss this socially.

Twitter Username Selection: What’s in a Twitter Name?

Twitter username selection may not be my most interesting blog post, but the stories behind them may be. I want to keep this short, because what I am really after is your input. I wish to use some of this information in the release of the book, Twitter for Business: Twitter for Friends. I want to know if there is a story behind the Twitter username name you selected, so please share your story, and I will tell you mine.

I am @murnahan

My Twitter username does not have a particularly unique story, as it is simply my surname, @murnahan, which has become a personal brand. My wife is @pegmu, which is her first name and part of her last. Her name is Peggy Murnahan, so @pegmu fit and sounded cute. When her name was chosen, length was a consideration in the selection. When I helped a friend choose his username, I suggested keeping it short, due to the limitation of 140 characters on Twitter. He really got it right with @uj1. His name is Uday Jadhav. I don’t think he could have done a lot better to keep it short and sweet.

How did you choose your Twitter username?

Did you consider length when choosing your Twitter username? Did you use a name that carried over from another service such as Google, Yahoo, Digg, etcetera?

It is your turn to share. Tell your story, and give your username. Be sure that you enter the URL for your Twitter profile (example: http://twitter.com/username), because you never know who you may meet.

The Social Media Marketing Dilemma

There is a lot of buzz about social media marketing these days. We have all heard it, and no industry is immune. All of the facts and figures point to the inevitability that your business will be affected by this turn in the marketing tide. This all got me to thinking about the dilemma that social media poses to each and every business entity.

The dilemma is in weighing the cost of participating versus the risk associated with not embracing social media marketing. So how can you mitigate your risk? Spend a moment with me to understand why you should not overlook social media for another minute.

Social Media Marketing: Now or Later?

The part that may be the hardest for many companies is that this shift in the marketing tide has occurred during an already frightening time for business people. Companies who used to advertise in newspapers have found that they are largely ineffective. This has further added to the already obvious demise of print media. Similarly, television is losing the marketing battle at an astonishing rate. Your local affiliate stations used to receive a piece of the national advertisers spending, and that was cut by the major networks. This is all happening because the Internet has fully eclipsed all other media in both total adspend and consumer reach. 

I can give you a long list of the things which have added to the social media boom, but I do not think I will need to explain this. You know it is here, and you are quite possibly feeling a bit overwhelmed by it all. It is a huge transition. It is kind of a big shuffle where everybody is just trying to find their way and hope when it all settles that they will have made the right choices and that they adapted to the new rules of marketing soon enough to be effective. This really is a dilemma of when to make a quantifiable effort: will it be now, or will it be later? When should you adopt the new rules of engagement? Are you too late? It is too soon? The questions are so plentiful and pressing that I have watched it paralyze many would-be good business decision makers.

Social Media Dilemma: Risk vs. Risk

Perhaps you are just warming up to the idea that this “new” media is where things are going. The fear of jumping in is really pretty normal. After all, it is hard to believe in something after you have watched all the things you always knew about business and economy suddenly change. Most of us were always told that our home would always be a great investment. That seems to be a bit shaky now, although it will certainly return. We thought companies like General Motors, AIG, and others were unshakeable and that the whole world economy could not all just collapse. Things have changed, and amidst all of that change around you, the thought of spending what seems like a fortune in order to effectively participate in a marketing method with a whole new set of measurement metrics probably feels a bit uncomfortable at best.

So what will make all of this feel better and help it all make sense? The answer is this: If your competition does it sooner and better than you, the cost of lost opportunity will be greater than any other potential risk. 

Social media marketing is truly not as new as you may see it on the surface. In many ways, it is the way it used to be done in every company, for as long as business has been done. The tools have changed a lot, but the communication basics are that if you develop a warm market, your business will always perform far better. Your sales process will be much smoother. Your brand image will be enhanced by the added customer satisfaction. The list of benefits to the added communication of social media marketing over advertising as usual should not be so hard to understand. All the same, as a social media and Internet marketing professional since the mid-1990s, I still often feel like I am trying to explain the color blue to a person devoid of sight.

A Picture of Social Media Marketing

I want to provide you with a mental picture of social media marketing. Work with me, please. Let’s say that you are about to walk out the door to drive to your local Wal Mart for a couple items. You are going to pick up a garden hose, some razor blades, a new alarm clock, and a few other items. As you head for the door with your car keys in hand, the doorbell rings. You get to the door and there is a salesperson standing there to greet you. They are with a company you have heard of, but you have never met this person. He says that he has all of those things you planned to pick up at Wal Mart. He has the garden hose, the razor blades, and even the alarm clock, and he happens to have them right there. He even has the brands you would buy. How does this feel to you? Are you a bit uneasy about it? Many people have answered this question for me, and it seems that the vast majority would still get in the car, drive to Wal Mart, sort through the aisles, wait in line, and return home. The trust factor compels them, and the guy at the door just did not have the trust yet, regardless how hard he tried.

I have a new picture for you. The person standing at the door is somebody you have had some brief communication with, and you realize you have some mutual friends. It warms up with a bit of friendly conversation, and what do you know. You belong to the same social group. It all starts to look different now, does it not?

The differences in these scenarios are very similar psychologically to an advertisement compared to a social media approach. In addition, with a social media approach, it is altogether likely that the phone rang before you even grabbed your car keys and a friend was on the other end to let you know they were sending the hose, razor, and alarm clock guy over. It has a completely different feel, and it is the reason that advertising has always been an uphill battle compared to proper relationship marketing.

Social Media Fears: The Biggest Dilemma of All

Now that I have walked you through an analogy of digital social media compared to yesterday media, let us look at the worst social media dilemma of all. This time, you are in the selling position, and you are the guy at the door. Answer yourself this question: do you want to be that guy at the door trying to peddle your goods, or would you rather be the hose, razor, and alarm clock guy who took the care to build relationships and will be walking up to the door already announced.

If you fear what happens if you embrace social media marketing today and that it may not work for you, the greater question should be in which hose, razor, and alarm clock salesperson you want to be. If you leave it up to your competition, your cost will be much greater indeed, because the deepest cost is that of missed opportunities.

Relationships and Internet Marketing

Relationships come in many types. The relationship we are sharing as author and reader may seem to be very casual and even a bit superficial. I want to explain how and why it matters.

Since statistical data tells me that it would be nearly impossible in my lifetime to even shake hands with all of my readers, I always find it important to try and reach out in my, can I say, “authorly” way. We will probably never do business together, and for now I am just another guy on the Internet. Of course, I welcome your business, so don’t get me wrong. I just want you to know that I am not selling you anything more than some thoughts right now. So just relax and hear me out about relationships and the Internet, and how it all ties together to make you more successful and happy.

I have noticed for some time that each time my wife is pregnant I see a dramatic increase in new business. It has puzzled me for years exactly why this happens. I have always had my ideas on this. Of course, there is a lot that probably comes down to instinct. Doing all the right things just somehow sinks in and I find myself making better judgments, thinking more clearly, and most importantly developing better relationships. I know that having a new baby may be a little too extreme for increasing your business, but there are substitutes to help you emphasize building better relationships.

I find the relationships I build on the Internet to be absolutely crucial to my success. Just consider our new relationship as an example, you and me. Perhaps if I give you valuable information that helps you, and if I help you to feel good about me and my knowledge, you may become a regular reader. Eventually, if you grow comfortable with our relationship, you may call on me for advice or to hire my services. Notice how this is a process. By the time you call me, you will have many opportunities to know me on your terms. You can read hundreds of articles that I have authored, learn of my background, and know just who you are dealing with. It all comes back to the same reasons why social networking Websites have had such amazing success. People are there to actually interact with other people, and not just some corporate giant or sketchy small business. They are building relationships, right here on the Internet.

I hope that I do not insult you if I group you with “most people”, but in many respects, we are all “most people”. What I know about most people is that they want to feel good about the people in their lives. We can say that this does not apply to “those people on the Internet”, but let’s face it … it matters. In case you have not heard, Facebook has over 120,000,000 users in under five years of business. It has been built on relationships. Social networking sites are some of the most successful Internet businesses ever created, and that should teach us all some lessons. “Those Internet people” are you and me. The Internet is where I communicate with many friends, and it is even where I met my wife about eight years and two-going-on-three three kids ago, so you cannot convince me that what I am telling you is false.

People want to know real people. To set a picture for you, it is 6:00am and I am sitting in my kitchen where I just happened to plop down my laptop to make this entry. I have been working since early yesterday morning, and I have a meeting with a new client in just a few hours. As I thought about my morning meeting, it really hit me why this meeting feels different than so many others, and it inspired me to write you this blog entry.

In a short time, I will meet with somebody with whom I have already laid the groundwork of a personal relationship. He is a fellow member of a business networking group where we have both been members for some time. I see him every Thursday morning, and we have a mutual friendship and respect. You may be thinking that it would be great if every meeting could be so relaxed as this. The good news is that they can. It all starts with a relationship, because behind every business person is the person. Be certain that you express this in your business.