Are you being memorable? Do you recall a silly little man cruising the aisles of the grocery store nagging people to not squeeze the Charmin? His name was Mr. Whipple. OK, maybe that one is too old for you to remember, or you are not familiar with American pop culture. I remember it, and I’ll bet there are millions of others who do as well.
Maybe you remember Elvis Presley. Does he even need a last name? Can you remember what kind of outfits he wore? That’s right, he wore a lot of glittery white outfits and huge bell-bottom pants.
You don’t need a squillion dollars and a huge staff to be memorable. This is one of the beautiful things about the Internet. You just need some creativity and knowledge of spreading your message using search engine optimization and social media marketing. You don’t really even need these things, because they are available for hire!So, what is keeping you from making your brand more memorable? Are you afraid of shaking things up? Don’t worry. You don’t have to be outrageous, either. A consistent brand message that is all your own can still be memorable without being absurd or over-the-top.
Who Invented Business in Blue Jeans?
I guess I don’t really have the answer to this, but I retired my suits years before it became popular. It was not because I had a problem with the attire, but rather that it would often misrepresent my intentions. Many sales managers still believe that the “authority” of wearing a suit is important in instilling value to a product or service. It may strike some people as odd, but I have signed more million dollar deals in blue jeans than in a suit. I realized long ago that wearing a nice pair of blue jeans or casual slacks was more disarming. It made people more comfortable just seeing me being comfortable, and it even made me more memorable. If a client wanted to know that I am an authority, they could look out in the parking lot to see the motorcycle I rode in on that cost more than a house or two in most towns. It is far less assuming than a sharp suit, and better for conversation, too.
More memorable than anything else is that I would rather walk through spiderwebs and kiss a dog on the ass than to mislead people just to get what I want from them. If I don’t have what it is they need or want, I will be happy to help them find it, but I will not misrepresent something to make it fit. Honesty … now that is memorable!
What Will Make You Memorable?
Don’t be afraid to be a dubeshag. No, it is not what you think. “Dubeshag” is a nice word I made up a few months ago to describe people who can make their own waves instead of trying to surf everybody else’ wave. I guess the idea was memorable enough that it kind of caught on. Google now returns over 26,400 results for the word which had zero representation a few months ago. That is what I mean by being creative and memorable.
In short, I would suggest being creative. Think differently, because thinking just like everybody else is probably not your golden ticket. If you cannot think different from a crowd, hire somebody to do the thinking for you. Don’t be afraid to polarize your audience along the way, because you simply can’t make butter if you don’t stir the milk. Don't Be Afraid of Being a Dubeshag
What do you think? What will make you different from the millions of others out there in the vast Internet marketplace? Can you set yourself apart and do shit they will remember?
US Airways Consumer Scrutiny
I just read a blog article about a poor customer experience with US Airways. It got me to thinking about the ways we listen, and I think it could be described as two different types of ears.
Consumer Listening: Skeptical Ears
The first type of ears are those of a skeptical consumer. We have skeptical consumer listening skills which are pretty basic and instinctive. These are the ears we use to hear scandal and negativity. Most people have this set of ears cranked way up to hear anything they need to know as a consumer.
Consumer watchdogs are everywhere, and social media brings them out in a big way. In fact, it allows each and every one of us to be a consumer watchdog and to tell our story. Anybody with a bad experience can make a pretty loud sound using social media.
Consumer Listening: Marketing Ears
With a different set of ears we hear the marketing message of a company. We turn the sensitivity of those ears way down. These are the ears we use to hear all of the good things that a company does, and the reasons we should buy from them.
As a test of your ears, just consider it this way: Do you hear me better when I say that I want to provide you with my valuable SEO and social media marketing services (and I do), or when I warn you about ways you may be screwing up your SEO or social media marketing? You see! Your instinct is to hear what could hurt you, more than hearing things that can help you. This is why it takes so much more effort to spread a good marketing message than to spread a negative message about a company.
We have all heard that it takes many “rights” to correct a “wrong”, but what if you could turn the “wrong” into a “right” of sorts?
Turning Up the Marketing Ears
There are a lot of ways to turn up people’s marketing ears and help them to hear you. Ironically, it can sometimes come from whispering into their other set of ears … their skeptical ears. If you are running a business and somebody is talking about your brand, you should be listening to the negative and even using it to your advantage. I see it all the time that companies are either not paying attention, or they hear negativity about their brand but do not address it. They just hide their head in the sand like an ostrich and wait for things to blow over. What they often overlook is all the potential for benefit they may be missing. They see it only as damage, and often try to ignore it in hopes that it will go away. The truth is that it is not going away, and ignoring it only serves to cause a sense of passive aggression. It often makes people want to scream even louder about their distrust or discontentment.
US Airways Best and Worst Scenario
What if US Airways hears this message of discontent about their brand and ignores it? It means that they will further lose faith from this consumer, and also that of others he encounters … both online and offline. On the other hand, what if US Airways used it as an opportunity to regain his faith? What if they were able to improve his opinion of US Airways and even come to make him a fan of their company? Can you imagine the value of turning it completely around and showing a disgruntled consumer that you really do want to make them a happy customer?
I suspect that the disgruntled US Airways customer, Jeff Gibbard will soon have answers to whether US Airways is listening. In the meantime some skeptical consumer ears are perked, and just waiting for US Airways to whisper.
Update: 14 June at 7:30 p.m. USA Central TimeAmerica West is Listening
I would like to add thatĀ America West Airlines, which is the same company asĀ US Airways (they merged in 2005) has been here and did nothing! They gave no reply, and made no attempt toĀ apologizeĀ to Jeff Gibbard or even give an excuse.
Here is a screen capture from my visitor log which clearly shows that this article is visible, even to the noisy airline industry.
When I think of all the things I do to improve client’s search engine ranking, it is enough to make a non-SEO and non-geek’s head spin. It all gets so complicated and geeky that there should be no wonder why many SEO will not shake your hand unless there is money in it.
Today I want to offer you a fast, free, and easy to understand list of actions you can take right now to improve your search engine ranking in under one hour. I don’t mean an hour per day, an hour per week, or an hour per month … one hour, and that’s it. Then you can go back to doing things you enjoy. I even broke these steps down for you in maximum increments of ten to twenty minutes, but none of them should take you that long to complete. That is, unless you don’t want to take my word for it and you need to do a whole bunch of extra research to see if I just made this all up to trick you.
This is not intended to be an all-inclusive list of SEO tricks and tips to put the SEO industry out of business (I still want to earn a living, after all). This is just sixty minutes we are talking about here. Sixty minutes that will count! So, here it is … a list of six ways to improve your search engine ranking in under one hour. Better yet, it will only take you a few minutes to read this.
Add a link to your website on LinkedIn. LinkedIn can provide valuable link relevance for your website that search engines will recognize. If you do not have a LinkedIn profile, set one up right now. It will take less than ten minutes, and it will be worth it. It is simple, and even if a squillion people do not see it, search engines will, and they will follow the link to your website, thus improving your authority with search engines. This goes for many other social networking sites as well, but the clock is ticking and we only have an hour to get through this list.
If you already have a LinkedIn profile and you have your link on your profile, that is great. You are not off the hook, though. Update your LinkedIn status with a link to a compelling page of your website that others maybe have not already seen, and that search engines may not have not already seen. You can automate this process with a service such as Ping.fm or others, which offer updating of multiple services. Update each of your social networks with the latest content from your website, unless you are ashamed of it and you want to keep it a secret.
Improve Search Engine Ranking, Minutes 11-20: Google Profile Links
Add a link to your website from your Google Profile. If you do not already have one, it is very simple to set up, and the value of the links on a Google Profile are fantastic. They may not look very fancy, but Google Profiles are a good place to be sure your links are present. You may add multiple links, and I suggest adding some of your top priority links that you want people or search engines to notice.
In case you are not familiar, here is my Google Profile and you can create your Google Profile here. If you do not already have a Google account, the setup is simple, and it offers many other tools, but we are keeping this under one hour.
Improve Search Engine Ranking, Minutes 21-30: Link to Social Media Profiles
Create links to your social media profiles from your website. This not only allows others to communicate with you more closely, it will add link relevance to your social media profiles, which already link back to you. You may think that social media profiles all come pre-built with link authority, but it is not entirely true. Some seem to be valuable almost from the beginning, but others can use a little help. Linking to them will boost their link relevance (which you should want anyway), and when they link back to you the wonderful circle is complete. Don’t worry, it does not need to be as elaborate as my list of social networks, but your website should link to some of your most used social networks.
Your social media profiles already receive link relevance from outside sources, and you probably already made certain that your profiles are relevant to your business. Whether your business appears in searches by way of a social network or to your site directly, you still win. You win even bigger if they are cross-linked, sharing and boosting authority for the same topics. This is making sense now, right?
Improve Search Engine Ranking, Minutes 31-50: XML Sitemaps
Create or update your XML sitemap. Since I want to keep non-geeks from going googley-eyed and falling asleep, I want to explain that this is easier than it sounds, and is important to help search engines index the contents of your website. XML sitemaps are not the kind of sitemap that people use to find their way on your site. They are a kind of sitemap which is used only by search engines.
If you have a WordPress blog (as many millions of people do), simply add the massively popular Google XML Sitemaps plugin to your blog. It is a free plugin, but it is definitely worth a donation to Arne Brachhold for his efforts and your time saved. Roughly 3.8 million people have downloaded this plugin, so don’t be silly and say that it is way too hard to use.
If you do not have an XML sitemap because your antiquated website does not generate sitemaps automatically for you, then use an online sitemap generator to crawl your site and create one for you. Once it is created, simply upload it to your website and then add it to your Google Webmaster Tools. Yes, you already have this, because you have a Google account. You were paying attention to minutes 11-20 above, right? Great, then you already have a Google account, and you can follow the simple directions from Google about creating and submitting XML sitemaps.
I gave you 20 minutes for this one, just in case you need it. The clock it ticking, and you can do this!
This assumes that you have an existing RSS feed, but even if you do not, you can create RSS feeds and still get a lot done within this hour. Create a Feedburner Feed, and do not skip this part, because it is a big one. It will only take a tiny little bit of your time, but it is extremely valuable. You can create a Feedburner feed here. Just look for “Burn a feed right this instant” and enter the link to your feed (usually something like http://awebguy.com/feed).
The links from a Feedburner feed are quite valuable, and since it is suggested that you link to your RSS feed from every page anyway, it only makes sense that you should link to a feed with all the SEO usefulness of Feedburner. Plus, if you have great information to share, odds are good that you will also benefit by having people subscribe to your feed, which is the more obvious reason for Feedburner. See my Feedburner feed for aWebGuy.com to see what the feed looks like. It allows users to subscribe by email or RSS, and there are many Feedburner options that you may tweak later. In fact, the email subscription forms on my blog are Feedburner subscription forms. We are going to keep this under an hour, so for now let’s just be excited that you will have those awesome links pointing back to your website from Feedburner.
Improve Search Engine Ranking, Minutes 56-60: Blog Comments
You now have just four minutes left, so let’s make these count in a big way! I want to preface this by saying that you should never, under any circumstances spam a blog comment form. It is a huge point of contention among bloggers and it is very rude to the blog owner. At the same time, it is not only very acceptable, but also very appreciated by bloggers (me included) when readers leave their productive or considerate comments. It does not have to be a perfectly crafted work of art, but it should be relevant to the article.
You may be shocked to know the value of your comments on a reputable and popular blog. When you add your URL (web address) where it is asked for in a blog comment form, it creates a link. Somehow between absurd rumors that “nofollow” links do not provide great value in search engines and people’s hurry-up, scan-and-click way of Internet life, the tremendous link value of a blog comment is often overlooked.
Although I would discourage focusing on blog commenting as a cornerstone tactic in your SEO efforts, adding your comment to a blog post can greatly increase your website link authority over time. Doubt me if you like, but you read this far, and there is surely a good reason you found this article. This blog has significant link authority (see SEOmoz mozRank), and if you comment with courtesy to my blog and my readers, your link will be right here for search engines and people alike to follow.
If you finished the list early, the next big step would be to create some website content that is worth sharing with others on social media and social bookmarking sites. When people share a link to your website because you provided something useful to them or that they think will be useful to others, it is extremely valuable to your search engine ranking. (Hint: Something like this article. ;-))
Enterprise SEO Sounds Great: But What is Enterprise?
I often find myself visiting with everything from small emerging SEO clients to mid-market SEO clients and large enterprise SEO clients. A commonality I find is that each of them have a hard time justifying the initial cost of SEO services, but I want to help explain how they are able to do so. In each instance, there is a clear understanding that they need SEO. After all, it is what makes them visible to more people searching to buy what they sell. Let’s not get silly and start questioning whether SEO works or not.
We surely all know that SEO provides an excellent return on investment when it is done just right.Ā If you don’t know this already, there are a squillion solid case studies to back it up. If you are reading this, you know very well that it works. I wrote this and SEO’d it for you, and now you are here to read it, so let’s not be coy. You want more people to see your brand and your value proposition, and this is something that enterprise search engine optimizers do well. The challenge lies in how to justify the stroke of a pen that puts your money into the SEO’s bank account. So let’s look at that and consider how everything from the enterprise SEO service level all the way down to a “let’s fail fast and get it over with” marketing budget is justified.
What is Enterprise SEO?
Let us first look at the term, enterprise SEO. What does it really mean? Somehow the word enterprise has been used to define an elite level of businesses that spend a lot of money on marketing and have thousands of employees in huge skyscrapers. Let’s put that definition of enterprise to bed right now, and start looking at this a bit differently. I like the definition provided by Princeton University which states as follows:
Enterprise: “a purposeful or industrious undertaking (especially one that requires effort or boldness)”
Using this definition, it seems more obvious how we can categorize SEO and create a description of “enterprise SEO” as opposed to other SEO … call it “hobby SEO” or maybe “wasteful SEO”. This is because, as the definition describes, it is a “purposeful or industrious undertaking”, which is too often not the case at all with SEO. I often witness huge errors when the initial cost of SEO overrides the value of good SEO. I mean, let’s consider this: If you are shopping around for search engine optimization services, are you likely to look for the SEO with the highest cost, or the one with the lowest cost? If you do not recognize this as an absurd question, you should. If low cost is the biggest deciding factor, you have it all wrong. Instead, I want you to imagine seeking the search engine optimizer with a better strategy and a bid that you can justify to yourself, your company board members, your wife, or whomever you answer to.
Tragically, the initial cost of SEO is a big factor to a lot of people, while the “effort or boldness” part of the enterprise definition is devalued due to fear of loss overriding expectation of gain … even when it is substantiated with logic. I stand behind what I said in the article “Fear Affects Success in Marketing More Than Logic“, because I know from experience that it is true.
Common View of Enterprise SEO
Considering a common view of enterprise SEO, it is easy to imagine a team of bright and creative marketers gathered in a meeting room providing consultation to the big company’s internal SEO staff. They craft plans based on a lot of facts and figures, they meet repeatedly to define objectives, they strategize at great length, and they carve out a huge piece of marketing budget justified by real-world estimates based on known variables. Then it is time for implementation on a grand scale to put all of those great plans into profit-producing action.
Enterprise SEO starts to look really costly, but the risks also start to look smaller with all of that valuable data and planning. Most people agree that search engine optimization would be a whole lot easier to justify in this scenario of the enterprise-level SEO campaign. After all, it is no longer a unicorn hunting expedition or an elf-chase … it is a real-world Internet marketing campaign. Large enterprises like Amazon.com, Intel, Pepsi, and eBay would not spend all of that time, effort, and money if it did not improve their bottom line. An important question is how to bridge the huge gap between your efforts and enterprise-level SEO efforts responsibly and without waste?
Bridging Unicorn Hunting SEO and Enterprise SEO
A big difference between the large-scale enterprise SEO campaign and lower-level efforts is how far it is pushed to the point of diminishing return. Let’s look at the bell curve and understand that enterprise SEO strives to reach the top of the curve or a little beyond, while cautious SEO is generally at the very bottom of the curve before the big rise. In any market, and in any medium, there is a point of optimum value to the company. While many smaller or fearful companies are out to “test the water” with their SEO campaign, the bold and purposeful enterprise is pushing forward as closely to the point of diminishing return as possible with their SEO, and often just a little beyond it. All the while, the cautious company is often only reaching the beginning of the curve and wasting time and money. In the process of either instance, much efficiency is lost along the way. There must be a good balance, and reaching that balance is where SEO is most successful.
The reality is that either level of SEO includes largely the same processes, while one is a matter of taking it to a higher “enterprise level”. At the enterprise level, the data samples get larger, the depth of market research is greater, the manpower is increased, and the action steps are more defined, but it requires the same overall steps and makes use of the same or similar skills and tools. Most waste occurs by failing to optimize the optimization.
Too minimal effort with SEO is the most common problem I find with companies. When they barely reach the edge of the bell curve, it is easy to give up early and assume it was all a waste of time and money. This is all because it was not performed with the “effort or boldness” within that definition of enterprise.
I see it more often than not that SEO proposals are dreadfully flawed on the side of what appears to be caution. It seems so much easier to ask for a smaller dollar amount and present a low-cost (and therefore low-results) plan. The same problem is seen by companies going to a bank for a loan and seeking too small amount of money. They are often turned down because their plan is flawed by seeking too small of an investment. If you doubt this, just ask any Small Business Administration financial assistance person, accountant, or commercial loan officer about downsides of underestimating. Businesses trying to work with too small of dollar amounts are very often doomed to fail, and all because they equate less money with less risk. In the real world, it just isn’t this way. Thinking too small is a common precursor to failure. You can take my word for it and save yourself the trouble, or you can go down that ugly path of failure and learn the hard way. Just don’t ever say I didn’t warn you.
Enterprise SEO Means Less Risk
Companies of all sizes are more fearful than ever to implement effective marketing including SEO, because it requires money … scarce, elusive, and coveted money. So what often happens is that SEO companies, realizing their market, will give in and offer what companies say they want, whether it is the right answer for the client or not. In these instances, the SEO will address the client’s fears and misunderstanding about the business of search engine optimization, and capitalize on those fears by assuring them that even a minimal effort will do a lot to help. The problem here is that the minimized efforts often do not even begin the climb up the bell curve of successful market reach, and will leave the client disappointed by a lack of results. It is hard to call it an outright scam when it is what the client asks for, but it is hard to view it as ethical when it is not providing the best solution for the client.
Attempting to equate lower dollar amounts with lower risk is an easy mistake to make, but also a frequent cause of failure. Thinking bigger like the enterprise in the huge skyscraper is a good start. After all, every enterprise SEO client started somewhere, and they did not grow by thinking small.
This is not just about thinking bigger, but more about thinking outside of what you know … or rather, what you think you know. This is not an attack against you, or it must be attack against me, too. The fact is that we plain and simply do not know how much we do not know. Until we know it, and address those important but unknown issues, we stand to suffer many losses.
Some people will term it “thinking outside the box” but that is not natural for most people, and it can certainly hold its dangers in office politics. Let’s face it, independent and creative thinking is not encouraged enough. Most people think the way they are told to think. After all, that is most of what proper schooling is about. I respect the way Albert Einstein observed it with his statement as follows:
“Great spirits have always encountered violent opposition from mediocre minds.”
–Albert Einstein
It is hard to believe this occurs in a time with such great communication and collaboration tools, but it is quite common. Just consider how many times a creative person is suspected of gunning for the boss’ job and gets kneecapped for having great ideas. Even when this is not the case, it is often feared to be reality, or there are fears of not receiving proper recognition. Most companies hate to admit this, but a lot of great thoughts never make it up the flagpole because of a culture like I describe here, or somebody mediocre shot it down prematurely. Maybe it is because the decision makers do not understand the value, they are threatened, or otherwise just can’t get their head out of that box. Whatever the case, I know that it exists, because I see it all the time. Companies create their own misery, and the same thing happens in companies from one employee to thousands of employees. It is often a case of not knowing what they do not know, and it stunts their growth … often very badly.
The Tragedy of Projecting Your Own Beliefs
The fact that we do not know how much we do not know about our potential customers and their way of thinking can be tragic. It is so simple to think we have a good picture of them, but a very common fact is that we project our own lives and ideas onto them. When we think we know what they want, or what they should want, it gets in the way … badly! For example, I recall roughly 20 years ago selling cars to supplement three companies I was getting off the ground at the same time. I was pouring everything I could into those companies, and thank goodness. Two were pretty big hits for me.
At the time, I did not really relate to buying high dollar cars. Later, as life changed and I started buying nicer cars, I started seeing things differently. I realized signs of mistakes I had made back then by projecting my own thoughts or lifestyle. I have witnessed it from salespeople who were shy to ask for the sale or to ask for their reasonable profit, because they could not see themselves in my position, as the customer. I like buying nice things. I like cars and motorcycles … a lot. I have spent well over half a million on cars in a given year. I recall making a believer of a sales manager when I purchased three Corvettes, and a Cadillac Escalade from him. He learned to ask for the money when I came to buy cars that range from $60-80,000 each, and I admire him for it. I wanted those fine things, and even though it was not something that made a lot of sense in his life, he realized it made perfect sense in my life. You see, he stopped second-guessing the sale by projecting his life onto customers, and he did a lot more business for it.
You Know Your Market, But Could You Know More?
I am a marketing guy. I work with clients every day who think they know their market. To some degree, they do … they must, or they would not be in business at all. Would it surprise you to hear an opinion that the majority of businesses are really far off the mark where it comes to the most valuable resources for growing their business? This is not just something that struck me today. No, not at all. This is something that I have learned in over two decades of marketing experience and studies.
It is astonishingly true for many companies that a more refined look at their own marketplace is simply impossible from within. They need outside eyes, and new ideas. They do not have the means to reach beyond their microcosm … their little box where they are comfortable. I consider the locker scene from “Men in Black” or “Horton Hears a Who” by Dr. Seuss. These are good examples of not seeing beyond a small microcosm and realizing things from the other side.
Unless a company is enjoying a huge burst of market share increase, they can generally make big improvements. Come on, we can agree on this point, right? Even in instances of a dwindling market, if a business is not growing but yet somebody else in the industry getting bigger, there is some reason. Would you like to guess the most common reason? I hope you guessed marketing, because it is true that if a company reaches the right people, at the right time, with the right message, and there is a sufficient value proposition, their business will grow.
Marketing … really good marketing makes a difference, but that often requires an uncomfortable look beyond what a business thinks. It means thinking outside of themselves. It all sounds simple, but I have seen it a squillion times that a whole room of marketers will all turn pale and their mouths get dry when you show them how wrong they were. Although it often feels like lightning just cracked through the room, the reality is that it is often far more subtle differences that make the big difference.
It means taking the uncomfortable look outside of what you know. It means knowing that if you do not know it, you had better find somebody who does, and is willing to share it with you. It means finding that lightning and bottling it.
In the end, it often means getting a clean set of untarnished eyes to stand outside the box and help drag you out to see what you could not see before. It should not be a surprise to learn that one of the distinct advantages of a marketing consultant it that they are not already contaminated by what cannot be done, or what a client thinks cannot be done.
