Peggy Murnahan of Mad Eliza's
I am excited to share my wife’s audition video for Food Network Challenge. This was not an open casting call. A Food Network associate producer recently contacted Peggy to ask if she is interested in competing on Food Network Challenge. Of course, she was brought to tears with the excitement of competing in this prestigious cake decorating competition.
Food Network found our company, Mad Eliza’s Cakes and Confections on the Internet. As a marketing guy, it is my job to be sure opportunities like this come to my clients. This client is one which is very dear to me.
Peggy tells the story of “Rocker Girl and Buttercream Boy” and what brought her to opening Mad Eliza’s Cakes and Confections. It is not all glitz and glamor, but it is a real story of how she found herself in the cake business, and how her passion led her to master the art of cakes.
January 2nd is my birthday, and Peggy made a birthday cake which matches well with my personal brand. I have often said that “I take coffee and cigarettes and turn them into better social media marketing and SEO.” I say that, because I consider them my greatest marketing tools. The construction of my birthday cake is played out in her audition video.
I am proud of this domestic “Rocker Girl”, so I am trying to spread her word. Please add your comments here on my blog and at YouTube.com, to say hi to Peggy, and to tell Food Network why they need more “Rocker Chick and Buttercream Boy”. Yes, she actually called me her “Buttercream Boy”!
Now for The Audition Outtakes!
I spent much of my birthday helping to encourage Peggy, and capture things which make her special. She was nervous as can be, as you will see in the video outtakes. These are the goofy pieces we held back from the official audition video. Enjoy!
Tomorrow, I will share the significance of the coffee and cigarettes, and explain why the best SEO and social media marketing tools are not what you may have been led to believe. Be sure to subscribe to my blog by RSS or email and always be up to date with Murnahany things!
Fisker Automotive is a startup automobile manufacturer based in Irvine, California that holds some pretty valuable cards in the future of “green” car technology. Like any startup, how they play those cards will close the gap on their potential to become a Ford or a Flop. First, I want to tell you how amazing the product is, and then I will share some reasons you may or may not see this 100 MPG powerhouse in a driveway near you. I will also offer some solutions. This should be a lesson to any company.
Fisker has developed an extended range electric hybrid car that I would describe as being so sexy it makes me want to take my shirt off and rub the Karma all over my body. I do not apologize if that gives you an awkward visual, because their Fisker Karma holds many of the same elements which car lovers, like myself, look for in a proper mate. It has amazing curves, it is strong at over 400 horsepower and astonishing torque, plus it looks fast standing still. I suspect that it even smells like a new car, and we all know how sexy that is, right?
Fisker Karma: The Car You Never Let Your Daughter Borrow
The Karma shares signature design elements with distant cousins Aston Martin DB9 and BMW Z8 Roadster; cars which were also designed by CEO, Henrik Fisker. Fisker may be an unfamiliar name to you, but he has a pedigree in automotive design, and has made some bold statements since his liberating personal venture into Fisker Coachbuild.
An added attraction which bolsters Fisker Karma’s market potential is that it treads lightly on our planet. In common short distance day-to-day use, the Karma is a plug-in electric car. Any true car-lover knows that electric cars have full-tilt torque-on-demand to plant you firmly into the seat in an instant. The torque, which is what makes car enthusiasts’ heart race, is mind-blowing. Don’t fret if the batteries fade, because it will automatically kick into gasoline-augmented “Sport” mode with enough power to whack your skull back into the headrest far better than your average hot rod. Bonus points come to play while the Fisker Karma can do this and still achieve 100 miles per gallon, and 300 miles between energy stops.
Fisker is Easy to Hate
The automotive industry is an easy target which many people love to hate. We love the freedom our cars give us, while we hate things like breakdowns, smog, and car makers who get bailed out while other economy-drivers eat beans and try to keep their companies afloat. Anybody who ever met a stereotypical car salesman has likely forged a few dire opinions about the automotive industry.
Karma:“the concept of “action” or “deed”, understood as that which causes the entire cycle of cause and effect”
Source: Wikipedia
Some companies are easier to beat up than others. It is often not because they are doing something wrong, but because they are not projecting enough that is right. With too little positive representation, a negative portrayal is much easier for critics to propagate. In the case of Fisker Karma, the automotive rumor shylocks have come to collect their pound of flesh.
Fisker Automotive has received a significant share of negative public attention for a company able to produce over $300 million in private capital followed by a U.S. Department of Energy loan for an additional $528.7 million (REF: US DOE Announcement).
Matters such as production delays, pricing increases, and gouges aimed at corporate officers are readily available, and even prevalent in their online media mix. I am not sure I would call it overly punishing just yet, but I consider it enough that people with the high stakes of founders Henrik Fisker and Bernhard Koehler, are wise to carefully monitor and attempt to adjust the brand image. I would also consider it punishing enough to speculate that large investors in founding partner Quantum Technologies (NASDAQ “QTWW”) have cause for any spoken and unspoken concerns.
It is not uncommon for a startup automobile manufacturer to have critics, but it is disappointing that the company does not appear as a significant participant in their publicity, positive or negative, thus far.
Thinking Points for Fisker Automotive Executives
I would like to offer a short list of solutions for the company. I also want to point out that these can be modified and applied to most other companies, as well.
Monitor: Monitor the Fisker Automotive brand. Act upon the horrid speculation and testimonies of others, using consumer-centric answers, instead of continued passive acceptance.
Qualify: Qualify benefits of issues such as price increases and production delays. There are clearly defined reasons, and they are not all embarrassing ones. The embarrassing reasons are the speculative excuses which people make up about Fisker.
Create: Create a respectable blog, for the sake of all things logical and measurable. Have a hub for the Fisker Automotive brand’s voice.
Strategize: Use Fisker’s massive technology, financial, and human assets to forge a strategy. “Sell more cars” or “Increase industry alliances abroad” are not strategies. Those are goals and tactics, but competing with Tesla’s Master Plan will require strategy.
Participate: Notice and participate in positive publicity. I have read a lot of good news about Fisker, too. In fact, I recently submitted a story to Digg.com about Fisker’s agreement with China Grand Automotive Group and watched over 40 Digg votes stack up within just a couple hours. In each of the news stories and online conversations I have read, I never witness any company participation to answer questions, but I have often seen the comments turn sour. In several cases, there is a correlation between that lack of participation and the souring of opinions.
Delegate: Be diligent in reviewing my qualifications and my drive to assist the company. My résumé is only a click away, and likely a great investment for Fisker Automotive.
I hope to see Fisker do well, and I am pulling for them. In fact, there is only a small list of companies flying this low on my RADAR for which I initiate prompts to review my résumé. Fisker Automotive is a company that I find a strong desire to work with, because I see their enormous potential, as well as their missing pieces.
The first step is to find out if Fisker is listening, and if so, whether they recognize a need to address their current and upcoming challenges of public opinions and brand marketing.
Toward the end of the year, it is easy to look back at the last twelve months, and to form new thinking of the year to come. We may try to do this all year, but let’s face it, as we see the clock tick toward 2011, it is easier to close one chapter and open another with a fresh mind. I want to share some of my social media observations of 2010 and look toward 2011. Please join me.
This year, as with past years, many people were frantic to learn the value of social media marketing for their business. During 2008, 2009, and 2010, social media experts in shining armor came riding along on their strong white steeds to save the day with theories from A to Z.
As we near 2011, there are about as many theories on social media as there are “social media experts”, and let me tell you, there are a lot of people calling themselves experts these days. In the past few years, the field of social media marketing took on the excessive noise of squillions of unemployed and starving advertising salespeople, public relations reps, marketing strategists, receptionists, real estate agents, automotive line-workers, and broom-pushers from around the world. Go ahead, shoot the messenger, but what I say is the truth.
Many newly self-appointed social media experts formed theories of what creates enough value in social media that they can sell their services to the abundant number of companies desperately trying anything to get their bills paid. A lot of these so-called experts agreed on things such as the best tools to use, the value of listening to the public, and engaging their customers and potential customers using social media. However, there has often been a huge disparity between the theorists’ ideas and their actions. Worse yet, they have often confused efforts with results.
A lot of people have claimed to have expertise with a given angle, such as how to become popular on Twitter (a very funny topic, by the way), or how to manage a Facebook campaign. Other experts will dig a bit deeper with topics of social media data analysis, and a smaller few experts engage the psychology of people in order to build upon their pack mentality and create a desired response.
As the experts came calling, so did their noise. Even the people who are reliably good at their jobs in social media found that there was a strong barrier of noise to overcome. What was often heralded as the most important factor, which was “engagement”, began to fade as people implemented a stronger filter to strain out the noise. A hazardous outcome of this was that many of the “experts” simply turned up the noise, rather than to create a new strategy and new tactics.
Making a Whisper Heard in Social Media
Social media is a very noisy place, and most of what people will encounter on a daily basis is easy to consider “junk”. That is because it is junk to them. I urge you to remember the old adage that says “One man’s trash is another man’s treasure.” and it goes both ways. Your treasure may be their junk.
The Internet is inundated by noise (people are noisy, after all), and there is likely only a small percentage who will see value in your “junk”. What I have to say is certainly “junk” or “noise” to the mango farmer in Navsari, India who just needs to find a new truck to haul his crop of mangoes. He is not my target, and thus, I keep my noise level down so as not to bother him. If he needs me, I am still here, but I am not going to bug him.
Where many failed social media campaigns sealed their losing fate is by simply adding to the noise. Failing to reach a specific target audience is not only wasteful, but leads to a significant filtering-out effect. As a marketing professional, myself, I have been stunned by how many people contacted me in 2010 to try and sell me their SEO and social media marketing services. They would actually even email me through my blog’s contact page where they have to enter a captcha code to send their email. This indicates that it was not just automated, but actually a live person entering their sales pitch to sell me the same services which I provide. Before you waste time with this approach, you should at least note the title of the blog.
These people who approached me had no idea of a target, and they added to my filtering-out of the majority of others in their industry … my industry. People approaching their market in this way made so much noise that many people’s “noise filters” went into hyper-drive and tuned them out. This was not limited to my industry, either. The noise level of the Internet as a whole is higher than ever, and with noise-filtering becoming more important, often times a whisper is heard above a shout. This means that the challenges are in careful targeting and balancing volume with value.
Social Media Balance of Volume vs. Value
There is an easy assumption that the volume and reach of a message creates value to a company. This is what we have all be taught through years of commercialization. It is true that there is a strong correlation, but there is a big backlash, too. In the realm of social media, there is a very common outcome of being filtered out.
A better solution is to be filtered-in by proving your value rather than just your volume. Anybody can create volume, and it is quite evident online. It does not take a marketing genius to promote something online and put it in front of a lot of people. Doing it in a way that gets you “filtered in” instead of being “filtered out” is a lot trickier.
Can I claim that this will be the most important piece of your social media strategy to address in 2011? I am not going that far, because there is already plenty of argument on the matter. There are many points of your social media strategy which should constantly be analyzed, criticized, and adjusted. What I can say regarding volume vs. value is what I have experienced. If you wonder if I actually mean what I say, simply look at my frequency of blog updates and usage of other social media for my answer.
I have been claiming it for years that volume alone is often wasted effort. Reaching a good balance of volume and value is important. I believe that as 2011 moves on, the balance will become even more important than ever while people continue learning to filter in good information and filter out noise.
Just as before, but with more prevalence than ever, targeting your message more carefully to reach your market influencers and discovering what they want will factor heavily in the success or failure in many social media campaigns.
Social Media at a Whisper
In summary, it is my continued belief that careful targeting and keeping value high will trump the importance of volume in 2011, just as it has in past years. As such, I invite you to filter me in and subscribe to my blog by RSS or email. If I do not have something to offer which I believe you will find useful, I will keep the noise to a whisper.
One of the greatest marketing one-liners in my recent recollection is “Prove it!”, and it came directly from a legend in the automotive racing industry. I think it can apply to nearly any company, in any industry. As a race enthusiast and driver, myself, I found a special attachment to this phrase. In racing, winning is not subjective, and you either “prove it”, or you lose the race. I will share the story with you, and hope to encourage you to do more than just make claims, but to actually prove it!
If you are an automotive enthusiast, you probably know the name, Brock Yates. Just in case you don’t have octane in your coffee and motor oil running through your veins, I will give you a quick background on this iconic man.
“Brock Yates is an American journalist and author. He was longtime executive editor of Car and Driver, an American automotive magazine.”
… “currently serves as a commentator on racing and vintage cars for the Speed Channel”
… “wrote Smokey and the Bandit II (1980). Yates also wrote the screenplay for The Cannonball Run (1981) film”
Best of all, there are two Brocks! Brock Yates Jr. continued his father’s profound love of performance automobiles and racing, and became the next generation of legendary Yates gearheads. “Brockr”, as many know him, is the next generation of Yates to pour gasoline on the 27 year old tradition of “Cannonball Run”, now commonly referred to as “Cannonball One Lap of America“. Cannonball is no longer the cross-country race from coast-to-coast across America as it was portrayed (with relative accuracy) in the Cannonball Run movie. Cannonball Run is a fact of the rebellious auto racing past, but the event continues to thrive in its modern, and law-abiding, iteration of today. It is now a National Auto Sport Association (NASA) sanctioned event, with a strong following of sports car racing enthusiasts.
The Cannonball One Lap of America over the past couple decades is an annual event taking race teams from one race track to the next, crossing the United States to compete and prove their racing skill and endurance with sixteen events in just eight days. Short-named “One Lap” is where automotive manufacturers, and companies of all kinds, send their best amateur and professional racers from all around the world to compete and to “Prove it!”
When Brock Yates Said “Prove It!”
I called “Brockr” a few nights ago to see how the Performance Racing Industry (PRI) trade show in Orlando went, and to further strategize my efforts to move deeper into the automotive industry, myself. We never seem to spend less than a couple hours on the phone, and I am not sure which of us is to blame, but we have great conversations, and I am delighted to call Brock a good friend.
Before Brock finally had to run and put his daughter to bed, he said “Oh, Mark, I have just one more quick story to tell …” He told that while he was at PRI, he approached several performance tuning companies with cars on display. He walked up to each of them and asked, “Is it fast?” Of course they answered “Yes! Very fast!” He then asked, “Is it durable?” Many automotive performance tuners will lie about this one, so Brock’s very appropriate answer to each of them was “Prove it” … and bring it to One Lap of America.
It is a message that I have given to companies at least a squillion times. If you have something better than the rest, and something that people should consider spending their hard-earned money to buy, you should prove it!
“Prove It” at Brock Yates’ Cannonball One Lap of America
I don’t hand out a lot of free “plugs”, but I can qualify this one. I have competed in Brock Yates’ Cannonball One Lap of America twice, in 2007 and 2008. Those were some of the most challenging days of my life, but days that I hope to repeat over and over again in future years, including the coming 3500 mile 2011 event.
The event comes early each May, and it is an amazing opportunity to see what you are made of. It also provides many excellent marketing opportunities, with multiple sponsorship levels to choose from. The marketing potential is especially strong if you take the initiative to publicize your participation well, and broadcast the whole eight days live on the Internet the way I did in 2008. Just imagine how many people would talk about that across social media, and all the new incoming links your website could have. There are a lot of imitators, but this is an event which really shows what a car enthusiast is made of, and it combines two of my favorite things … racing and marketing.
Here is an entertaining video of Motor Trend’s coverage of the event in 2010. It tells a great story of just how hard some people will work to prove what they can do.
John Heinricy Makes an Ideal One Lap Co-Driver!
As a side note to the story, and with a wink and a nudge, I offer a “brilliant” idea. I think that the uber-automotive-icon, John Heinricy, could make a mighty loud statement for Torvec, Inc. or the Hennessey Venom GT by pairing with me for a well-publicized live webcast of the event. Even better, he and Torvec’s CEO, Richard Kaplan, could appoint me as Torvec’s Marketing Director and implement high-torque strategies to demonstrate Torvec’s great potential.
Now back to the original thought. When you consider your business, I think you should always address this one very important question: How will you “prove it”?
When you think about your social media marketing efforts, it may be easy to consume yourself with all of the facts, figures, demographics, psychographics, website visitors, and how getting it all just right will help your business to succeed. I have written what feels like a squillion words about reaching the right people, being useful, gathering data, dissecting the data to measure your marketing efforts, and other fine things.
Something that I find a lot of people underestimate is the value of being liked. I do not mean “liked” in the sense of somebody clicking “Like” on Facebook, either. I mean, actually being likable and not just because you are offering your awesome stuff at spectacular prices with free shipping. I mean giving people reasons to hold you, or your brand, in high regard.
Each and every one of us has a level of trust among our friends. Even the worst people you will ever meet have the benefits of clout. Even if it is only their mother, there is somebody who holds them in high regard and cares about their opinion. The most common reason is that they are liked.
It reminds me of something a good friend of mine says as he nervously awaits his results each election year. He says “As a politician, I can only count on two votes … mine, and my mother.” Fortunately for him, he is very well liked, and he was recently elected for his fifth term in the Kansas Legislature.
A truth that every successful politician knows very well is that even with the best political platform and massive visibility, it will all fail if they are not likable. This does not just mean being likable enough to get elected, but likable enough to create action in a desired direction. You can still polarize people and be liked and respected. In fact, polarizing an audience is a good way to know who really does like you.
With little exception, each one of us has a group of people who respect us, like us, listen to us, and follow our advice. Being likable is not always as easy to measure as we prefer, but if it was, we would probably all walk through our lives feeling really bold and confident about how we influence somebody … at least somebody.
In case you ever doubted it, this should come as great news for you. You have influence, but where did you get it? If you think about this, it often comes from being liked, more than from any other factor. You may doubt it, or have a bad day and overlook it sometimes, but being liked, or lack thereof, is a big factor in the success of almost anything you attempt.
Like and dislike are not the only two options. There is a wide chasm of indifference between the two. If you want to be liked, you must give people reasons. That is how you move them across the chasm.
Testing the Theory of Being Liked
As a test of the value of being liked, let’s picture two people. It does not really matter what they do for a living, but we will say they are “rocket surgeons”. They went to school for brain surgery and followed it up to become rocket scientists. Both are clearly smart and capable, but which one wins?
Rocket Surgeon Jim is a person you respect highly for his genius ideas and brilliant works in his field, but you do not consider him overly likable. He is polite, but he is just not the kind you gravitate to at a party. Something about Jim seems uncomfortable, and you sometimes wonder how sad and boring it must be to be Jim’s wife. Jim is not a bad person, but he seems a little bit “robotic” and not much of a people person.
Rocket Surgeon David is somebody who is perhaps a notch or two less genius than Jim, but you like David very much. He is quite competent, but his likability alone seems to open doors for him. Just the mention of David’s name brings about good thoughts, and he is the kind of person you like to be around … or maybe even the kind of person you want to be more like.
Which rocket surgeon do you think will find more success in their endeavors?
The value of being likable comes in widely varying degrees, but it always matters. In my estimation, you are probably not too excited to do business with “Rocket Surgeon Jim”, right? Further, you will probably not recommend him to others, like those people I mentioned, who are influenced by you.
Now, if you turn this around and think about how others will respond to you if they do not like you, it is easy to see how it can hurt a business. I mean any business, and even the most genius ones, doing the most brilliant work. Being liked does not just mean keeping people from disliking you, but also actually giving them reasons to like you.
I do not wish to imply that you must be a people-pleaser, but giving reasons to be liked and not just being “robotic” is worth the effort.
Likability Applied to Social Media
The power of being liked is especially evident when you apply it to the vast, and fast moving vehicle of influence, which is social media.
Being genuinely likable, whether as an individual, or as a brand, offers the best possibility to improve the chances of achieving your objectives. If you neglect the importance of being likable, and you just operate as a machine, you are missing the biggest of all assets. Even the least suspecting people you meet will influence somebody, and if they like you, something great could happen.
