social media Archives - Page 16 of 44 by Mark Murnahan

Social Media Rat Race: Avoiding Social Marketing Burnout

I surely cannot be alone in my thoughts when I reflect upon social media and the rat race it can sometimes represent. There are millions of people out there in our social networks who are trying so hard to be brilliant every day, in their respective industries and job roles. It can be really challenging to find the right balance between burning hot and burning out.

If I am the only person who feels that pressure of striking the perfect balance, I would be really shocked. On the other hand, if I am the only one who will admit it, there is little surprise. People are proud (often far too proud), and they don’t like to admit their weaknesses.

Some of you certainly must relate to the burn that keeps you “hot” in your social media efforts. Just like any fire, it takes fuel to keep it burning. When the fire rages, it takes more fuel. After a while of burning really hot, it is easy to run low on fuel and need to go chop some more wood. That means it is time to find new inspiration!

There should be little wonder why so many people burn out and give up on their efforts. I see it all the time, and I see it across many networks, and with individuals and companies of all sizes. It is really hard to be brilliant on a consistent basis, and it is even harder when you try to balance long-term objectives with short-term frustrations. This is true for individuals and groups alike.

How can you control this “fuel consumption” dilemma and keep your fire burning steadily? I may not have all the answers to your individual burnout challenges, but I can offer you some ideas. First, I would like to direct your attention to the term “Rat Race“ as it is described in Wikipedia. Here is a quote:

“A rat race is a term used for an endless, self-defeating or pointless pursuit. It conjures up the image of the futile efforts of a lab rat trying to escape while running around a maze or in a wheel. In an analogy to the modern city, many rats in a single maze expend a lot of effort running around, but ultimately achieve nothing (meaningful) either collectively or individually.”

The first step to keep your efforts from becoming (or remaining) like this description of a rat race is to be aware of it.

Who Are Those Social Media Experts, Anyway?

I have a strong suspicion that the reason you took all of that “brilliant” advice the world kept shoving at you about social media marketing is somehow related to money, right? They told you to use Facebook and Twitter, they gave you all the good reasons to blog, and urged you to jump on the social media express train. Maybe a few even advised that you be “human” but yet, whatever you do, be brilliant every single day!

Social Media Rat Racers Are Constantly Feeding

Maybe “they” didn’t put it quite in those terms, but that is the writing you saw on the wall. Social media marketing became the clearest answer for helping your business to survive and hopefully thrive while other marketing failed like an untied balloon sailing through the air as it deflates. You have seen how thin newspapers and telephone books are nowadays, right? Perhaps you noticed how many television stations had cutbacks, or how thin your telemarketing cousin is looking these days. All paths seem to lead to social media as an ideal cure for the cancer ravaging your business.

Social media is the one place where “they” tell you that you can do it all yourself and you will save a ton of money because it is “free”. Of course, “free” will never come without a cost. That is another blog article altogether, but let’s be realistic: Social media marketing is not designed to save you money, or save your sanity, but rather to earn you money more effectively. There is a huge difference in saving and earning, and I love how Thomas Jefferson said “The man who stops advertising to save money is like the man who stops the clock to save time.”

Social media marketing done well will often require an even larger investment than those things of the past. One of the steepest costs comes from right there between your ears. It takes a great strategy to achieve great results, and great strategies can be just about challenging enough to put most people on the doorstep of an insane asylum. Whether you hire it out, or you try and do it all yourself, there is a big cost of time and energy, or money.

In a perfect world, success may be simple or it may be free, but you can bet that it will not be both. In either case, the famed social media miracle cure has probably let you down more than once.

Grab Your Social Media Rope

Since you are hip-deep in it now, I want to throw you a rope to help pull you from the ashes and give you an ember to rekindle your efforts.

I will admit that I am not feeling very brilliant today. I am worn out from long hours of work, and we have had a nasty cold running through my family. How else would I be able to reflect on burnout so clearly, yet confused at the same time? Hey, I am human … Imagine that! You are, too, and that means you are full of faults. You have all kinds of lovely faults, and each of them provides opportunities to do better.

If what you are doing is burning you out, it is time to regroup and rekindle. It is time to rethink things, and create new solutions. My example is certainly different from many, because I am a marketing professional. After long days of building upon theories and crafting marketing strategies for everybody else, it is easier to just ignore my own marketing needs. I guess it is why there are so many metaphors about plumbers with leaky pipes, sick doctors, and cobblers with barefoot children. If you are in the marketing field, this should be a cinch for you, but it can be applied to any marketing endeavor.

Grab my rope and pull yourself out of those ashes and let’s reflect on your strategy. Is it outdated for your needs? Do you have more insight to work with today than you did in the past? If so, it is time to redefine and reshape your social media strategy.

In the Social Media Rat Race, It is Better to Be A Squirrel!

Redefine Your Strategy

Why did you ever begin a social media marketing effort? Did you do it to solve short-term objectives and squelch immediate fears of jumping in too late? One of the most tragic things I see with companies is the act of just dipping their toe in, only to find that it is quicksand.

If you take a step back and consider this, you may find that you entered the social media arena with a tactical approach, but without a well-formed strategy. If this is the case, don’t be ashamed of it, and don’t be overwhelmed by it. It is a common mistake, and my experience says that it is the most frequent cause for burnout. I was not kidding or trying to be “Mister Popular” when I wrote “Social Media Tactics Without Social Media Strategy Fails“.

Taking a new look with a fresh set of ideas can make a huge difference. What have you learned along the way, and how can you use that knowledge? It is worth the effort to discover things you may be overlooking or procrastinating.

Measure and Enjoy Your Social Media Successes

I can often share things best by recounting things from my professional work. Real stories are very often my best inspiration and source of that “fuel” to keep me working hard. It is a good way to get a point across and help you to think about how it may relate to your world.

I met a college student on my blog this morning. You see, I have this nice little chat on my blog where I can see what people are reading and engage them in a chat. I saw the article he was reading, and I struck up a conversation. We had a nice 19 minute chat, and I found that he was very interested in learning from my work. I have given a lot of hard lessons and grief to newcomers in my industry, because there is a widely held perception that it is easy. I strongly dislike the type who come into my industry and treat it like a Gold Rush. It is not a “get rich quick” kind of job, and it took me years to earn my first million. On the other hand, I respect the newcomers who have integrity, are willing to work hard, and want to learn. I work hard to help them, and I feel good about doing that.

What? You don’t consider that a success story? It did not pay me a penny, but you can bet that I came away feeling better about my work. It gave me more fuel, because it reminded me that I have a lot to offer, and that I can make a useful impact in somebody’s learning. It reminded me why I love what I do, and why my objectives always follow along behind my purpose … and not the other way around.

Maybe this seems too longsighted, but it is what works in the real world. Anything else is like trying to harvest a crop without sowing any seeds. All you get is dirt!

Restate Your Objectives

Are your objectives honorable? Do you have integrity and honesty? Unless you are representing something despicable and unworthy, it is OK to make your objectives known. Regardless of the stigma which some (usually jealous or unsuccessful) people place on those seeking a benefit from social media, most people won’t hate you for that. What they hate is when you try to harvest a crop without planting any seeds.

If you work hard to provide a value to others, and they appreciate your work, it is fine to ask them for something in return. That may mean asking for the sale, asking for them to subscribe, or many other possibilities. If they don’t like it, they are probably selfish about other things, too. Some misguided people will always want something for nothing. A lot of people will respect you for it, and it could be a big breath of fresh air for your business.

You don’t have to take it as far as I do with stating your objectives and your strategy publicly, but you must at least mark them in your business plan and keep them in your sights. When you have a clear definition of your strategy and how it will help you achieve your goals, it is a lot easier to do what it takes to reach those goals. It will also be much easier on the people you hope will listen to you and take action.

It was perhaps not my most brilliant moment, but I think I said it pretty well in my article “How to Make a Blog Popular: Consider Your Intent!“ This is not just about a blog, either. Your intent will have a lot to do with how people perceive you, and how receptive they are to your brand. Here is a quote from that article:

“The focus of this blog is to help educate people about things which can help them. I like to help people think and create their own ideas. I like to teach people about things which they may find useful. I also like to dispel the many SEO lies which are common in the industry.

When I say that intent is important, here is how I look at it: If my intent was centered around selling something rather than educating and helping people, the direction would be totally different. The intent would show through, and the value to others would be far less.”

When I consider this intent, it is a lot easier to achieve my hopeful outcome. That hopeful outcome is that you will subscribe to my blog, share it on Facebook, Twitter, email, blogs, and scream it at the top of your lungs in a packed office, train station, street, or any other place where there are people. My strategy involves people adapting and sharing my ideas far and wide. Since I only seek a very select group of businesses to provide my services, my strategy is to help others enough that they will help me in return, by getting me in front of my special somebody.

Did you follow that? My strategy is to help enough people that some of them will help me to find my special client … the one I call “The Right One”. Be helpful? Not a bad idea, right? Sure, I am only seeking one good person to see value in my work, and you may be seeking a million of them. Trust me now, or resent me later, but I can tell you that the principle is the same regardless of the scale.

Can you see the parallels in your industry? I hope so, and I hope that this gives you some fuel for thought and keeps your social media bonfire burning for another day.

The strategy almost seems too simple, right? It should seem simple, because then it is manageable and sustainable. If you make things too confusing, or if you don’t have your objectives straight, your strategy will fail. That is a perfect recipe for rat racing and eventual burnout.

What do you have to say about this?

Photo Credits:
Two Rats by Matt Baume via Flickr
Rat & Squirrel by Peter Pearson via Flickr
Rats Drinking Milk by Mandy via Flickr

Facebook Page Changes and New Settings You Should Know!

If you have a Facebook Page for your business, you probably already noticed that Facebook has made some changes. Most of it may seem pretty basic, but there are a few things you should know before you just dismiss it as a new design. There are settings you should review, and also some information that Facebook seems to have lost.

When Facebook profiles changed, starting back in late 2010, I was not entirely thrilled, but I adapted. I got used to it quickly, and I like the improved layout.

Facebook certainly caught many people off guard by placing employer links prominently in profiles, but as usual, we Facebook users have adapted. We are resilient, and even when we don’t like the changes, we push through it, and usually find some things we like.

The latest changes from Facebook are easier to take, and it was designed to make the transition between profiles and pages very easy for users. Just as always, the changes require a look at your settings to be sure everything is working as desired. This is why the most important thing you should look for when you upgrade to the new Facebook Page layout is the “Edit Page” button.

The topics I want to address here are the ones I think may catch users off guard, are useful, or a cause of concerns for people holding off upgrading until Facebook forces the change in March. The topics I will cover are as follows:

Facebook Page As a Profile
Facebook Page Default Wall Display
Facebook Page Default Landing Tab
Change Facebook Page Category
Facebook Page Featured Likes and Owners
Editing Your Facebook Page Settings: Summary

Facebook Page As a Profile

Use Facebook as Page

One of the profound changes to your Facebook Page is that you may now use it as a profile. That caught me off guard, because it was something I wished for. Now, when you interact around the web, you can choose to use your profile as usual, or you can interact as your Facebook page.

What mattered more to me is the ability to switch to using your page as a profile in order to view other pages you have “liked” as a news feed, just like you would view your news feed of friends. This provides a much easier view of updates from other business pages you interact with. It also means that they will be able to keep up with you even easier, too!

Facebook made it really simple to switch between interacting with your personal profile or as your page “on the fly”, without logging out and logging back in. If you manage multiple pages, it will allow you to select which page you wish to use, and switch between them easily.

Important: When you post to your own Facebook Page (with the new Page upgrade), you must switch to use Facebook as a page to post. Otherwise, your updates will be posted from your Profile and not as the Page. If your default wall display is set to show “Only Posts by Page”, your updates will not appear in the default view.

Facebook Page Default Wall Display

Without a doubt, there will be people caught off guard with this change to their Facebook Page. Facebook Page administrators have always been able to select their wall settings, including whether it will default to showing posts from “Everyone” or “Only Posts by Page”. Facebook seems to have lost this setting, so it will be wise to check yours. What I found with each of my pages was that they were all set to “Everyone” when I upgraded to the new version.

This is important to a lot of companies, and although it can be fine to allow everyone to post to your Facebook wall, I certainly encourage watchful moderation. It is very easy to reset this to your preferred method, and it is found under the “Manage Permissions” section. This is also where you may set your default landing tab (not changed), block profanity or other specific words.

Facebook Page Default Landing Tab

This is a feature that I know a lot of people have feared would be eliminated completely, but the option still exists (as it should). The old version of “tabs” went away, but the functionality is the same, and each former tab is now represented on the left side of the page.

If you have previously set a default landing tab, it will still be there. I know that gave a lot of marketers and developers a huge sigh of relief.

It appears that the selection of a default landing tab no longer allows for distinguishing between new and existing users. From what I have seen, it seems that it has not changed from any previous settings which were made. However, one concern would be if existing users who “Like” your page were forced to click an extra time to get from your default landing page to the wall. For example: The settings I have previously used will direct new visitors to a nice welcoming tab, but direct existing users who already “Like” the page straight to the wall. This is a commonly used setting for Facebook Pages.

My pages each appear to work just as they were previously set up, but it may not be the same when adding new pages. I say this because the setting for existing “fans” versus new visitors has disappeared in the new layout.

Of course, if you are handy with FBML (Facebook Markup Language), you can create a Static FBML page landing page but then add Wall contents limited by with the “fb:visible-to-connection” function. That just means people would all land on the same page, but existing users would see something different from new users. This is just good information to know, but as it is, I have not added a new page for testing since the change. So, for all I know, I am just seeing “grandfathered” settings. Either way, we geeks can still have fun with our FBML and can work our way around nearly anything.

Change Facebook Page Category

You may now change your Facebook Page category. This is an added feature that many people have asked for. Something that will surely surprise a lot of Facebook Page administrators is that the category you chose for your page when you set it up is gone. I noticed this in each of the many pages I manage. Not a single page still reflected the category it was set up with. Although, it may be stored behind the scenes and just didn’t show up in the new settings, it is definitely worth resetting your page’s category.

Facebook Page Featured Likes

This can be a great setting for any company with multiple Facebook Pages, or for companies who want to help promote friends or partnerships. In the instance pictured below, I have set the pages for my books and my wife’s cakes and confections company as my aWebGuy Facebook Page “Featured Likes”. What happens here is that up to five pages you select as your “Featured Likes” will always be displayed, while any others will be displayed in rotation.

Similar to featured likes, you may also feature page owners, so that people can put a name and face with the person or people behind the brand.

Editing Your Facebook Page Settings: Summary

I know that a lot of people feel pretty inconvenienced to have to edit their Facebook page. Let’s face it though, when it is your business involved, it is worth the attention.

Facebook has made it very easy to find the editing functions, and it is mostly pretty straightforward. Just look for the “Edit Page” button and be sure that you click on every section. It is better to fix it now than to fix it later.

I hope to read your comments about which settings and functions you like or dislike about the new Facebook Page.

Social Media Express: Avoiding The Social Media Train Wreck

Social media is more than just a little bit special to me. Perhaps, if you have been using social media for a while, you feel this way, too. I have lived with my Internet connection close by my side for many years, like a good friend. Just like any longtime friend, it has changed. It has built me up, and it has let me down.

Social media has helped me to meet many wonderful people that I never would have met elsewhere. Those people include some of my closest friends of the last 15 years, and even my wife and mother of our three children, whom I met back in 2000. I think a lot of people can relate to how I feel about this special part of my life where I laugh, learn, and spend many hours working.

I still cherish many memories of times when social media was simpler. I guess it must feel kind of the way my 94 year old grandmother feels when she recalls her earlier days. The pace was more manageable, and people would still wave from their window in a train, and take more time to visit with the passengers around them.

Today, I want to encourage you to slow your social media train to avoid a crash. Yes, I said slow down … take your time. Read about one of the worst hazards of social media, and consider how you may avoid it.

Don’t Let Your Social Media Train Derail

Over the past few years, we invited the whole world to board the “Social Media Express”. It has created a time in our society which can adequately be termed “astonishing”. Now that the train is full, we all want to go somewhere, and get there fast.

Sometimes it seems that social media is like a runaway train with a huge payload of information and passengers just sitting there oblivious to the derail ahead of them. I have ridden this train to many derails, such as Yahoo! Groups that fell apart, and services that eventually phased out and friends lost communications. In cases where I looked far enough ahead, I could see it coming and warn my friends and we could slow the train down to resume our comfortable ride.

I feel very fortunate for the many people I met through social media and still communicate with regularly after teens of years. It took some effort to avoid the scattering effect of a train derailment, but it has been very worthwhile to me.

The big crash that I have emphatically warned people about is trying to “follow”, “friend”, “connect”, and etcetera, with excessive numbers of people with whom they never have any intention or ability to build a meaningful relationship.

I understand the huge urge for people to feel popular. I hear it all the time, even from people who have no real agenda to have a squillion connections, but just enjoy the appearance of being popular. If I had to point a finger at one single overriding challenge in social media, this would be it.

What so many people overlook is that having real communication and meaningful relationships with a smaller group who really listen to you or care about you is much more rewarding. This is true for both personal and business purposes, because it only takes about 150 people sharing something worthwhile to set it on a path to “viral” communication. Don’t try to argue this point with me, because I really will win this one.

Robin Dunbar Meets The Social Media Express

Have you ever heard of Dunbar’s Number? I will explain with a quote from Wikipedia:

“Dunbar’s number is a theoretical cognitive limit to the number of people with whom one can maintain stable social relationships.”

I watch people trying to push Dunbar’s Number to a breaking point every day. Once they run through each passenger car on the “Social Media Express”, they burn out and jump off the speeding train when they don’t get what they hoped for. They don’t pull the hand brake, they don’t say goodbye, and many of them will never board the train again. They broke their social media train.

I can certainly place a good amount of blame on the implied importance of somebody with a lot of “friends” in social media. After all, I must be more important if I have xxxxx followers on Twitter and xxxx friends on Facebook, right?

There is another big challenge created by the many desperate people producing deafening levels of static while trying so hard to become marketers. With enough of that static, it causes many people to build up stronger than ever communication barriers. This overheats the train’s brakes, and sends more than a few passengers jumping off between stations.

Can You Share in My Guilt?

I witness many examples of pending challenges in my own use of social media. For example, I tend to tune out a lot just in order to keep up with people communicating with me directly. I am always available to anybody on this Internet, but it takes a lot of effort to reach out and see what all of those people have to say. So I let them come to me. I have even found out shamefully late of people who died, because it took me a long time to make my rounds to their Facebook profile.

I do my best to put friends and interesting people into lists, and I try to keep up, but nobody is immune to the challenge of “keeping up”. Many of the people I used to hear from every day stopped participating in social media, because they felt burned out and like nobody heard them anyway. Twitter makes a profound statement in this area, and has a horrible churn rate. It is not just specific networks, either. Many bloggers have expressed concerns that although people are reading, their comments have diminished. I certainly see it here, as well. Even while my readership is consistently high, it seems that many people don’t want to discuss topics the way they used to.

Do Those Big Numbers Really Matter?

I have studied this dilemma for years, and I know the importance of reaching a lot of people. Sure, it may increase your odds, right? Well, the truth is that if those are not the right people, and they are just a number for the sake of numbers, your impact will not be proportionate with your efforts. When you see somebody with a lot of friends, followers, and whatever you want to call them, it generally happens for one of two reasons: They either sought a lot of people who were also looking for big numbers for the sake of numbers, or they earned those numbers by reaching an appropriate audience who cared what they have to say and pay attention. One method imitates popularity in order to appear important or to throw spam at the wall and hope it sticks, and the other method is to do something people care about and presenting it to the right people.

I recently looked at my Twitter followers to find that many thousands of them had not used Twitter at all in the last six months. I filtered them out by those who had not sent an update in the last 90 days, and found that for many of them it had been over six months. I unfollowed 1,000 of them, which were mostly just nameless and faceless to me, and then I stopped. I realized that it was a waste of time to keep sorting through the graveyard of fallen Twitter users. I had only followed them in the first place because they had followed me, so I don’t feel some huge loss of a close friend.

Back before it became so popular to try and follow everybody under the sun, I used to see a huge value in Twitter. I liked it enough that I was asked to write a book about Twitter. I wrote it, and it was pretty good. I published it in July 2009, but I wish I had written it a few months sooner, before the Twitter graveyard started filling up.

Back in the good old days of social media, even as recently as Twitter, people paid attention to others. There were more conversations, and the conversations turned into friendships, and many times into business.

Today, I tweet something and it can sometimes seem to go unnoticed, even if it is totally hilarious or brilliant. Very few people respond, and almost nobody retweets things, compared to earlier years. Is it because they all hate each other, or is it because they simply went blind and only communicate if you go directly to them?

It is a tough call, but the numbers clearly indicate a speeding train.

Do You Slow Down and Say Hello Enough?

As a person who works and socializes here in this social media world, I have sometimes wondered “Is it me? Did I do something that changed things? Did I contribute to the extra hustle and bustle?” I really don’t think so, but I always try to keep myself in check.

I still find great value in many areas of social media, and it is still a very good place to make friends, build relationships, and produce new business. In fact, far better than any other, but it requires greater effort than ever before. It is not as easy as it used to be, and it can be more challenging than earlier years. It sometimes makes me wonder if I hadn’t been in my industry for so many years, what it would look like to me today. I have watched it evolve, and I have evolved with it nicely, but for somebody new here, I think it could get pretty overwhelming, and lose its luster quickly.

The Social Media Train is Human-Powered

I have written volumes of thoughts on the human aspects of our technical world. I write it in books, blogs, and I talk to groups about the importance of the real human communications that social media is so great for.

We control the pace of the train we are on, and the direction it travels. There are no rails, and plenty of great people and places to see. I only hope that more people will enjoy the ride, consider the people, stop running from car to car seeking more people to irritate with bad marketing, and avoid the train wreck.

Here is just a small selection of things I have said to try and caution others, and help them become more cognizant of the people around them. The longer list is found throughout my blog archive and in my books. I would not say these things if I didn’t mean them, and can stand behind them.

A Story from My Social Media Train Car

Something slowed my train nicely a few days ago. As I was unfollowing that 1,000 people on Twitter, as I mentioned, I came across several old friends who had dropped off the face of Twitter. One of them was Tom Roquemore, whom I met on Twitter a couple years ago. I like Tom, but he stopped using Twitter last October, and we hadn’t communicated since then.

Remembering good talks we had shared, I put him on my list of people to contact by phone. Before I even got around to calling him, my phone rang and it was Tom. We talked for a while and it was great to hear from him again. The timing was kind of uncanny, but we probably would have talked even sooner if our train was just moving a little slower.

How Does Tom Roquemore Affect My Social Media Train?

I have used social media, in one way or another, since before Yahoo! purchased GeoCities. That has been a long time, and I have seen a lot in those passing years. One thing that I have found to be the most valuable of all is to focus on a core group of the right people who really listen and feel strongly about the value you represent. That is where true and worthwhile popularity stems. It is like the initial spark of an explosion, and it starts very small. This holds true in the largest of all marketing campaigns, and in the smallest of groups. If you focus more on value over volume, your success and your enjoyment will be far greater. You just have to slow the train to recognize it, and find the truth in what I am telling you.

If some of you great people will slow down and add your comments here on my blog, maybe we could show others the start of a better habit. A habit of taking the time and effort to bring better communications back to social media, and not just rushing to the next thing that seems urgent.

Conga line image credit to fallingrock via Flickr

SEO, Social Media, and Marketing Balls

I often try to relate concepts of SEO and social media to things that people in other industries can use. After all, who really cares about all of this, unless it can help them do whatever it is they do for a living.

If you don’t have anything to sell, you probably aren’t very concerned about your marketing. But you do have something to sell, so let me give you a hand.

My challenge is to help you translate this into earning profit for your company. In the big picture, two important questions I must address are as follows:

What do you do to earn the food you eat?
How can I relate this Internet stuff to something that will help you eat better?

One way I hope to relate this into your line of work is to use analogies. This time, I will use tennis balls, but it could really be about anything.

Now let’s look at what others competing in your industry are doing.

How Others Sell Balls With SEO and Social Media

A common approach to social media that you may see with your competitors is to create a website and then start tweeting and facebooking things like “I have balls”, “Check out my balls!” After a while, they will figure out that people get really tired of the same old balls, and nobody wants to see them anymore.

This is a common outcome when companies neglect the people they are trying to reach, and overlook creativity in their value proposition. So, it will take a different approach, and they may turn their focus to SEO. They will often fill up their blog with a whole bunch of articles about their balls and hope that will work.

The trouble here is that it will take a lot of time and effort to produce all of that blog content. They may decide to outsource it to India or The Philippines but all of the sudden find themselves sending really mixes messages. Balls are different in other countries, and a lot can be lost in translation.

This is not the path you want to take, so put this out of your mind and let’s think about a better way to move your balls.

A Better Way to Move Your Balls

My experience in SEO and social media has led me to this: I have never found an industry that, with enough dedication, cannot be made more interesting when looked at from the right perspective.

It takes some research and creativity, but every industry has something that makes it interesting. Even paper clips can be more exciting … yes, paper clips!

One of the first things to do is to carefully research who wants your balls. You want to understand them, and what they are likely to look for online. You want to reach them where they are … on their turf. Then you need to get a picture of what drives them to take a desired action. In this case, you want tennis players. More precisely, you want tennis players without balls. In order to find them, you need to think more like them, and develop a sense of what will attract them.

Sometimes you have to look outside of the tennis-related industry to find your potential customers’ other interests. I wrote about this not so long ago in an article about customer modeling titled “Facebook Marketing: Pages, Customer Modeling, Promoting, and Awesomeness“. It addressed how to gather information to produce a better model of your ideal customer, and it is worth a read.

Get Others to Talk About Your Balls!

Once you know more about your model customer, you need to produce information that interests them. If you consistently produce quality information about their interests, it will be much easier to keep their attention. If it is compelling enough, they will subscribe to your blog, your Twitter, your Facebook, and etcetera. Now you have an audience that wants to hear about your balls.

With an attentive audience that likes what you do, it will be a lot easier for your balls to be ranked well in search engines. This is because your attentive audience will share your information with other interested people, in the form of website links. They will tweet it, facebook it, and even blog about it. Now, unlike your competitor who talks about his balls all the time, you will have other people talking about your balls.

This is a huge reward to you, because all of those links to your interesting website are crucial to making it rank higher in search engines than the competition. You will want to be good to these people, and keep them fed with more interesting and useful information. So you add more to your blog, and it grows bigger and bigger and eventually gets even more popular.

The cycle has begun, and you are on your way to greater things. You may even decide to grow your business with bigger balls, like softballs, volleyballs, and basketballs.

Selling Balls Takes Dedication

When I claim that this all requires dedication, it means spending time researching, and doing more than just the same old thing the competition is doing.

Before you put this all to use, it is best to develop some degree of marketing talent. Since you are not in the SEO and social media marketing business by profession, I want to recommend subscribing to my blog and reviewing my blog archive to learn about other things that can help you.

I do a bang up job of ranking in search engines for things in the SEO and social media marketing industries. I am supposed to, right? That way, new people can find me.

This was not always the case. I had to work really hard to discover what people want, connect with them using social media, and produce a lot of compelling information, just like I suggested for you. It does not happen overnight, but with dedication, it does happen in time. It will be worth it.

Now, back to those two questions I mentioned earlier:

What do you do to earn the food you eat?
How can I relate this Internet stuff to something that will help you eat better?

Since you can’t just eat your balls, you are going to need to sell them to buy food!

If you do everything just right, before you know it, people will be begging to play with your balls.

If you need more help promoting your balls, there are a lot of people in my industry who can make this happen for you.

I am always looking for people with balls. In my line of work, I encounter a lot of people every day who have no balls, and I will be happy to help you connect with them.

Balls image credit to shawnzrossi via Flickr
Old ball image credit to basykes via Flickr
Ball in mouth image credit to TCL8TO7 via Flickr
Splashing Balls image credit to ingridtaylar via Flickr
Bored ball image credit to greenkozi via Flickr
Begging image credit to sunsets_for_you via Flickr

Are There Any Dumb SEO Questions?

I want to introduce you to Michael Colemire, a Kentucky artist, and newly initiated asker of dumb SEO questions.

I talk to a lot of people about SEO and social media marketing. It is my job, so that makes perfect sense. I answer a lot of questions, debunk a lot of myths, and develop a lot of ideas. I brainstorm with industry know-it-alls, and I brainstorm with people who know little or nothing about these topics, but want to grow their business.

Something I found interesting while I recently visited on the phone with my friend and long-time reader of my blog was that he was afraid of asking dumb questions. His name is Michael Colemire, and he is a very talented sculptor and wood carver. He is not a marketing guy, but he has some great works of art to market, so he wants to learn.

Michael said that the reason he often hesitates to comment on my blog is that he didn’t want to bother me with dumb questions. Also, being such a nice guy, he did not want to feel like he was taking advantage of me. After I picked my jaw back up and thought for a moment, I realized that he had expressed a pretty common and legitimate sentiment. I want to shatter any misconceptions about this.

You see, I have a pretty tricky task of writing a blog about SEO and social media marketing. These are topics which reach people from every different skill level and many different schools of thought about best practices. I try to produce something useful that will cover many skill levels, and that is the trickiest thing.

Why I Want Your Dumb SEO Questions

Reader’s comments are very important to me, because they help me to understand what people already know, or want to know more about. Comments (including “dumb” questions) help to keep me sharp with an appropriate answer, and they give other readers opportunities to look at things from other angles, and cultivate their thoughts.

Let’s take a break for an Internet truth:

A sad truth of the Internet is that it is very easy for people to be selfish. A lot of people will not do something for other people “just because”. It is common that if people think it may benefit you, more than it does them, they will just pass on by. They won’t comment, they won’t retweet it, and they won’t share it on Facebook … unless there is more in it for them than for you.

Something I shared with Michael, and I’ll tell you, is that those “dumb questions” also provide other benefits to me, such as better ranking and recognition in lists that measure a blog’s value to readers. No, it doesn’t pay me money, but it does bring me a bit closer, and it is like a big warm hug and a pat on the butt. I think that every writer needs a pat on the butt and an “attaboy” now and then.

I guess you could say that your comments and dumb SEO questions directly benefit me in a lot of ways, but what about how they benefit you?

Afraid of a Dumb SEO Question or Comment? Think Again!

I know that a lot of people will totally overlook this, but when you add your comment to my blog, it will probably benefit you even more than it does me. This is because when you add your comment, you can add a link to your website, which can have a real benefit to your search engine rankings. It also comes with networking benefits as I described in a recent article titled “Why Disqus May Be The Best Social Network of 2011“,

Do you know what a link from a high-traffic and well ranked blog can do to help your search engine rankings? Well, I’ll just say that it is why I delete a constant flow of spam comments from people who want no more than a link from this blog. Yes, I kill the useless spammy comments, but the legitimate stuff stays here.

Your sincere questions and useful answers deserve to be rewarded, and that reward comes in the form of the number one highest valued SEO treasure there is … a link to your website. Not to mention a great opportunity to network with other readers who may decide you are pretty cool.

One more thing: If you are a super great person like Michael Colemire, I may even credit an article to you.

Thanks for the dumb questions and for taking advantage of me, sculptor and artist Michael Colemire.

What SEO Questions are Dumb?

There are a lot of things which I may think are obvious, but then, this is the work I do every day to earn a living and feed my family. These things are supposed to be obvious to me, after about 15 years in the industry. Let me assure you that they were not always so obvious. I have worked hard and spent a lot of time to develop a solid understanding of my job. Practice makes a world of difference.

I can’t carve or sculpt like Michael Colemire, and I probably never will. If I asked him how to carve a piece of wood into an intricate design, my questions may sound really basic to him, but only because I don’t know the answers.

I guess my point here is that the dumbest questions about SEO are simply the ones you neglect to ask. I would love to say that there are no dumb questions, but I am not ready to commit to that, just yet. I have heard some pretty damn dumb stuff over the years. Most of the questions about the work I do, and the things I write about are just kind of like the questions I would ask Michael. Not dumb at all, just inexperienced.

On the topic of SEO questions, I have listed some of the most common SEO questions, created lists of things people should know about SEO, and have a pretty lengthy blog archive. I welcome you to read these, but in any case, I hope that you will never hesitate to add your comment or question about an article I write. After all, answering questions a primary goal of this blog.

So, what are your dumb SEO questions? Bring it on!

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