LinkedIn Archives - Page 3 of 3 by Mark Murnahan

Social Media Measurement Tools: What Do They Know About You?

Social Media Measurement is Big Business

How much do people know about you? This is an important question to a lot of people, and particularly businesses. Another perhaps even greater question is “how much do they know about you that gives false indications about you?”

Opinions are very important, and also very easy to forge in social media. At least the bad opinions are easy to create, and so it becomes important to address things which may give early impressions about you, or your company.

There are millions of companies hot on the trail to compiling data about you online. It is easy to imagine that all of the data is just aggregate data which applies to you and millions of others like you, but there is also a shocking amount of data about you, specifically. This is not always a huge security risk, such as people stalking your social media usage to know when you are home and away, or anything so threatening as that. However, a risk that it may impose is an early impression that people or companies may create about you, or insights to your weaknesses.

Whether you are in the business of social media, or using it to promote your business, there are a lot of ways for people to make early, and perhaps false judgments about you. This is not limited to subjective statements about you or your company, and it is often presented with objective data.

I will point out a handful of the social media ranking and measurement tools that people may use to gather an opinion of you. Some may appear as little more than tools to allow people to boast, and promote themselves as being greater than reality. Others may cause a greater impact, especially when used to form a composite view.

It should be noted that each of these services are subject to errors, and often have network limitations imposed by their sources. The data should never be presumed as completely accurate, but again, when a composite is created, it begins to paint a clearer picture.

Klout: “The Standard for Online and Internet Influence”

Klout has some pretty compelling data collection and measurement metrics (see Klout website). Klout measures influence of users across the top social networks, Twitter, Facebook, and soon to include LinkedIn. The service seems to be making a lot of progress with improvements such as daily score updates, which used to be limited to every six days.

On the surface, Klout may just appear to be great for producing bragging rights. However, the emphasis is for discovering others who are measurably influential within given industries or topics. This gives it huge potential for networking as people seek influencers. On the other side of the coin, it could also show competition where you are lacking.

I like Klout’s idea, and with a large group of developers working on their service, it seems they are putting significant effort into it. Since the release of a recent plugin, users are able to view Klout measurement in the popular desktop social media tool, Seesmic Desktop. This makes it clear that people are viewing this data, and most certainly forging opinions.

I believe that Klout has some real potential to add value and move their service forward. I must also say that, although they may be completely wrong about this, I am definitely flattered by their assessment of me as a “Celebrity”. Heck, roll out the red carpet … the Murnahan limo tweeted from 48th Street and is headed this way!

HubSpot Grader Tools

HubSpot has created a suite of individual tools for social media and website measurement, including a Facebook grader, Foursquare grader, Twitter grader, and more. I generally place much lower value on any singular social media signal when compared to aggregate data across multiple sources, but people are using them. The number of people using these tools to discover other influencers or forge opinions, as opposed to seeking bragging rights, is unclear.

In my experience, most ranking services which only grade based on individual services are extremely easy to “game”, and especially with Twitter. I have seen my name at the very top of each of them when I wanted it there, and it often only takes a very short time (hours, not days). Twitter is a pretty challenging place to numerically assign accurate and meaningful values to users, but services like HubSpot’s Twitter Grader, Twitalyzer, TweetLevel, and many others are trying very hard. I have previously pointed out that any algorithm to measure Twitter can be cheated, and often with ease. Here are some reference points for that statement:

PostRank Measurements are Useful, but Flawed

PostRank measures social media engagement of blogs. Yes, blogs are social media. If your company does not have a blog, please stand up and hold out your wrists for a good slapping. Didn’t you read “10 Really Good Reasons to Blog“? Your competition probably did.

PostRank pulls data from many sources, which makes it far less fallible than others which only measure single points of data. PostRank is still limited to restrictions of networks, and simply cannot aggregate all pertinent data. However, it is more compelling than many measurement tools because it aggregates and assigns measurements from an impressive collection of data points.

The image below shows an example of a PostRank score for a given article which shows what PostRank knows about it. Again, I must emphasize that PostRank data can still be flawed, due to network restrictions and the sheer volume of data which is to be reported.

Advertising Age’s “AdAge Power150” Accuracy Through Composite Data

Advertising Age gives a great example of increasing relevance and accuracy by producing a composite view across more data points. The “AdAge Power 150” shows that if you selectively merge some of the many social media measurement tools together, the outcome can become more accurate and compelling.

In the example of AdAge Power 150, they have implemented measures of Todd Points, PostRank, Yahoo InLinks, Alexa Points, and Collective Intellect. Their calculations are explained on the Advertising Age website, and I think it makes a useful example of how social media measurement can be used to form a composite view. To further the depth of the data, most of their sources pull from multiple other data sources.

Summary of Social Media Measurement

Social media influence and authority of a company or individual is not easy to measure, but many people are seeking this data to make estimated guesses about you. This is becoming more prevalent as measurement tools are integrated with other services. It is easy to let down your guard and assume that nobody actually uses this sort of information, but they are, and in huge numbers.

If your online representation is weak, competitors can key in on that weakness and use it against you. On the other hand, if your online branding stands tall and reflects industry authority, it can lead to furthering your network and growing your business opportunities.

One common fact about each of these measurement tools is that in order to be viewed as relevant, you must make consistent efforts.

P.S. One of those measures of PostRank is comments. Strangely, my blog scores sky high, even with a considerably small number of comments, but you can still do your part! Tell me what you think, and how you feel about all of this measuring? How might it affect your business? Do you have a favorite?

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Say “Hi” … It is a Great Conversation Starter

I have been reaching out to some friends today, and it reminds me just how simple, yet valuable, saying “hi” can be. Some days, the networker in me takes over and I make time for just saying “hi” to people.

I often look through my Facebook, Twitter, and LinkedIn connections and seek out their telephone number to call and say hello. It often surprises people that I called them, because in many cases they were just “online acquaintances” prior to my call. When they hear a friendly “hi”, it can break the ice and open the door for a more meaningful and memorable connection.

Sure, you could say that you just don’t have time for it. After all, when you break the barrier between the broadcast effect of social networking and enter a more personal networking space, it takes more time. You may only reach one at a time with “hi”, but isn’t it worth a try?

How important can this be? I am not offering return on investment figures for this, but I can certainly say that it has been beneficial to me in many ways. Sometimes I find that people are really pleased that I took the time to connect by voice, and other times they wonder how I got their number (Tip: A WHOIS search can be very handy). I have often been met with kind questions about how my wife and kids are doing, or about something I recently wrote. However, I have never been met with insult.

Stop Overlooking the Value of “Hi”

“Hi” is a basic essential of networking, and yet it is so easy to neglect when we get busy or rely too heavily on a broadcast mentality. Networking with others and being friendly with a simple “hi” can have some very unexpected benefits. If you don’t believe me, just try it.

I love helping people to find what they are seeking. Whether they are looking for friends, customers, a job, or pink ponies, I try my best to know the right people to refer them to. That is the networker in me, and I have always enjoyed being able to connect people. Of course, that means knowing them, first.

It can be extremely refreshing to reach out to others and learn more about them. It is a great way to learn what motivates them, and that can be very motivating. With an attitude of seeking what they want, and how you can help them find it, you may be surprised how receptive people can be. When it is done without self-seeking, it can create some unexpected results. It can also create some great friendships and business alliances … you never know.

It can all start by saying “hi”.

Try it out, and say “hi” to somebody today.

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How SEO and Social Media Are Like Sex Drugs and Nigerian Scams

Achieve Stronger More Enjoyable Campaigns

The majority of the world’s population do not need sex drugs. Likewise, the majority of the world’s population do not need SEO and social media marketing. If you try to convince a spammer of this, their ears turn off. They just don’t get it, because they know that one in “X” squillion people who receive their message will respond.

It is easy to compare the propagation of false and misleading information about SEO and social media marketing to the false and misleading spam of sex drugs and Nigerian banking scams. It is also easy to compare the changes of social media’s growing spam to the way email turned spammy. A huge problem I see is that social media propagates the spam of social media. When SEO and social media is flooded with deception, it devalues the industry and creates much skepticism of these useful services.

I suppose I should define what it is that I am comparing to sexual aids and Nigerian bank scams. In case you have not seen the same kind of spam I see every day, I will just give you a quick note on each of these “sex drugs” and “Nigerian scams” of modern day.

SEO is search engine optimization, and it deals with creating higher ranking in search engine results, increasing website conversion, data analysis, and much more. Most of the world’s educated population do not have any idea what SEO means, or what it involves. This fact opens the floodgates for abuse and fraud by “SEO experts” who will stop at nothing to get your money and provide disastrous results in return. There are a lot of crooks out there actively selling SEO with a pitch consisting largely of “You need meta tags on your website to improve your listings in search engines.” Of course, that is a lie, and I can prove it, but I guess lies are easier than the truth for some people.

Social Media Marketing means marketing. Most of us realize that Twitter is not just for spouting off about what you had for lunch, and that Facebook is not just for talking about your kids, your spouse, or how drunk that dude got at the party last night. They are also not just for making more “friends” to pitch your goods to. Against popular adoption of the term, social media marketing does not mean spewing your latest specials and acting like a used car dealer. It means respectful, targeted, creative marketing and other customer communications that can withstand the scrutiny of others and provide sustainable value to a brand.

SEO and Social Media Are Like Futuristic Sex Drugs

The sex drug market took off like a rocket and ridiculous numbers of (low-life, sleazy, bottom-feeding, law-breaking, unethical) people wanted a piece of that market. It was presented as a fast way to get rich, and for a relatively tiny few, it came true. People like sex, and they like money, so this seemed like a perfect plan to get rich. You have probably been a victim of this dreadful pandemic.

If nobody has ever hit you up with their sex drug specials, you are an exception, and I will kiss your ring and address you as my Supreme Leader!

Perhaps the biggest craze to ever hit the Internet is the lure of easy money, and there are squillions of people who will insist that easy money is out there for the taking if you just sign up for their “plan” and give them a credit card number. Many will even tell you that they can make anybody rich with little effort and in just a few hours per day. SEO and social media are the obvious vehicles of choice for carrying out these get rich quick plans, and so they have become extremely popular. The glimmer of hope to have more tomorrow than they have today is just enough to create a spark in people that sets off an explosion.

I have to question the course of seo and social media marketing over time. Of course, it is my job, so it matters to me. It should really matter to a lot of the “innocent” people out there, too. I realize that most people have not been around the Internet or as utterly consumed by it for as long as I have, so the question may seem a bit innocuous to some. A lot of things seem pretty harmless until they get as annoying as a swarm of mosquitoes or actually reach out and cause you direct harm.

I have a lot of questions about the direction of this Internet space we all love. A concern that regularly comes to mind is how it seems that social media is moving the way of email. I remember when email was simple, and required relatively minor adjustments for email spam. Of course, that did not last long. As the use of email spread wide and fast, a lot of sleazy people found ways to make it far less productive, and eventually very costly to consumers. Once the sex drugs reached the market, email hit a really rough spot that it has still never been able to fully overcome. Now it is estimated that over 97 percent of email is spam. The overall percentage of unwanted business social media communication is likely even higher, as the world has been introduced to the “everybody is a marketer” craze and more people are dying to get their hands on all of that easy money available on the Internet.

The truth sucks for a lot of people, but I like to share it anyway. There are millions of people trying to market millions of products, while only a small percentile will take the care to be successful at it, or develop the required marketing talent. There is often no way to prove this to somebody other than to just give them time and watch them give up and fail. Tragically, this demographic are often lured back in when along comes another “plan”, another great “deal” that will make them successful … but this time it is different, and it is a “sure bet”.

I certainly love to dream big, and I never want to squash anybody’s dream. Instead, I just wish for them to have more dedication and better planning for their dreams than to assume it is as simple as what many people will claim.

The allure of easy money is strong, and because of this, it is easy to prey on people’s emotions by offering them an easier solution. That strong demand for a perfect answer to making more money has driven the need for SEO and social media marketing. In reality, SEO and social media are useful marketing tools, but unfortunately the candy brought in a lot of cockroaches.

The majority of the unwanted and spammy social media communication that I witness are attempts to either sell SEO and social media marketing services, or to recruit others to do the same spammy things with an expectation of earning a profit. With an eye on the future, does this really seem like a good plan for success? Sure, we can say that it will die out as more people figure out that it is largely fraudulent, but then, I seem to still find a lot of sex drug offerings in my email every day (thousands per day).

Is Social Media Going The Way of Email?

Social media has revealed and honed some brilliant creative marketers, and the gap between good and mediocre is constantly widening. Pareto’s principle of 80/20 will always apply to marketing, just as it does in any industry. The tragedy is that there is a constant spread of misinformation that SEO and social media marketing creates easy profit and that anybody can do it just as well as the next. I believe that as long as there are still people falling prey to these lies, the integrity of the industry will largely be shrouded in mystery and doubt.

What are your thoughts? Are you fooled by the “easy money” hype of today’s social media?

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Facebook, Twitter, LinkedIn, Etc.: All Those Friends and Now What?

Making friends is fun. Some of them just touch us for a moment, and some of them last a lifetime. Social media has changed a lot of our communications, and sometimes for the better. Usually it is for the better, but not always.

Over the past decade and a half or so, I have acquired a lot of contacts online. I try to keep a sense of closeness with them, and I still enjoy the friendship of many old friends from the once-popular AOL and Yahoo! social networks. In fact, one in particular stands out. We met ten years ago and became close as members of a Yahoo! chat group that got together every Friday night. We were married eight and a half years ago, built multiple successful companies together, and have three darling children now. A sad and frightening thought that occurs to me is whether with today’s astonishing level of social media static and frenzy to reach so many people, whether she would have even heard me.

What Happens When Social Media Gets Too Noisy?

I really care about my social networks, and they bring a lot into my life. I enjoy reconnecting with old friends from way back, and reminiscing about our crazy times as kids. I enjoy the many business relationships that I have built through social networking. I enjoy meeting new people who can make hot coffee shoot from my nose as I laugh at their uncanny wit, or who make me feel more love and compassion with stories of their lives. I suspect that you can relate to this on some level.

There is scarcely a day when I do not receive something that I hold dear, if only for a moment, that has come to me by way of my social networks. I think this is true for many of us, or otherwise social networks would likely lose much of their audience. We would lose much of our audience of friends who bring smiles with their presence.

In the past few years, the world has created a lot of “friends”, “followers”, “connections”, and etcetera. I guess that made it feel cozier when we call people “friends”, even if they are just another random person willing to check out our lives in exchange for checking out their lives. After all, by having “friends”, it is pretty easy to feel as if people like you, or at least pay attention to you. They express it every time they “like”, “comment”, “share”, “retweet”, and etcetera.

Social media satisfies our need to connect with others. Sometimes it just satisfies our need to be heard. It makes us feel popular, and it validates us. It is often something emotional, even for those who do not acknowledge it as emotion. We each want to connect on some level, and social media does that for us. It lets us collaborate, connect, share, and feel a sense of togetherness that is otherwise unlikely or impossible through pre-Internet channels. It is usually just fine, but if you are not diligent and attentive with social media, it can all begin to sound like static.

How Could Social Networking Possibly Go Wrong?

My short answer to how social networking can go wrong is that it can go wrong in more ways than it can go right. Perhaps the worst of all is a sense of static noise from having so many people trying to communicate with you, and not having an orderly way to keep the static down and let the important information through.

I am not saying that there is a defined “right way” and “wrong way” to enjoy your social media. What I am saying is that it is really easy to overlook the things which make it more fun, productive, and sustainable for long term objectives … whatever the objectives may be. Some of us want more friends, love, admiration, or perceived respect for having a squillion “friends”. Some of us want more business, more consciousness, more votes, or more peace of mind knowing that we are not all so different after all. The individual reasons we use social networks are as unique as our thumb print.

The worst thing that I see go wrong within social media is static noise. It is really common that people will pick up a huge number of “friends”, “followers”, “connections”, and etcetera, but then have absolutely no use for them, or value to them.

Have you ever sent something out there to your social networks and wondered how, with all of those so-called “friends” that it could possibly happen that none of them responded? Sure, it could be that you just said something so mundane and boring that staring at a blank sheet of paper would have been more exciting to them. This is usually not as likely as the possibility that they are overwhelmed with static from so many other people (their “friends”), that they totally forgot about adding you to their special list of people to give attention to.

Can you relate to this? I mean, have you ever found out that an old friend was sick, dying, or just had a fantastic day … or maybe just got the job promotion they so clearly deserved? Did you ever find out much later than you wish? I have, so I am certainly not pointing any fingers.

Sometimes life gets in the way, and we are surely each guilty of doing less than we could. The possible causes for the disconnection are numerous, but there are usually more reasons to reconnect with old friends. So, give it a try. What is the worst that could happen?

What is the Solution? Reconnect! … But How?

There are a lot of possible solutions to help avoid this tragedy of communications gone the way of static noise. Of course, there are a lot of great social media monitoring tools, but even with all the technology in the world, you still have to use them to get any benefit.

My suggestion today is that you take a little time to go through your list of friends, followers, and connections and try to reconnect with them. If they are somebody you found a particular interest in, or has shown an interest in you at some point, add them to a list or subscribe to their comments. Most social networks have the capability to create lists to help keep you in touch with people. Keep up with what they have to say. Let them know it, too. Interact, engage, communicate … you know, all of those things you used to do with them. Give them some feedback! If you have a blog, go back through some old comments and find out who used to always be there, but is less active than they once were. Do the same thing across other social media channels. Think about the people who provided some influence to you when you needed it. Bring them closer and don’t let the static get in the way.

If you feel like you have too much to keep up with, a little list-making effort will help you remain close to the ones you care about or respect the most. If you think really hard, I’ll bet there are some pretty great people who just slipped through the cracks of your everyday life. Reconnecting with these people and keeping them in a special list can be a huge help when struggling with all the static noise.

What do you think? Have you ever been let down, or let somebody else down just because their communication got lost in the static? Don’t be shy … be social! I have a comment form here on my blog, and it is there to connect and share. Tell others what you think, and if you have suggestions for managing relationships, by all means, share it!

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