Do You Know Your Bounce Rate?The bounce rate of a website, or of any given page, is an important measure of whether you have captured a reader’s interest enough to click and visit another page on your site. It is more important to some types of sites than others, and is often dismissed by considerations of the ratio of returning visitors to new visitors, but it should not be ignored. I know a lot of people understand bounce rate, but I still thought it was worth blogging about because you should hear it from somebody, and maybe I will give you a different angle on this.
Does Bounce Rate Affect Search Engine Rankings
The answer is no … and yes. Although bounce rate is purportedly not used in the ranking algorithm of Google or other search engines, some people will still try to insist that it is. I have heard arguments that even if Google used it, they would keep it very secret because it is too easy to cheat in the ways people have cheated to have higher Alexa rank. I think it is worth considering what Google has to say about bounce rate, and how true it is. According to Google’s Matt Cutts, it is “Spamable and noisy” data, and I agree. There are many things that can cause a higher or lower bounce rate that it is not useful as a single measure and requires other factors to become useful data. The ways that bounce rate can affect search engine ranking are outside of the search engine algorithms, and come down to how useful your site is to people and if it is not useful, they are probably not linking to it. Bounce rate is a symptom and not a cause.
Bounce Rate Factors
Bounce rate is subject to many different diluting factors, and a good example is Wikipedia. If I search for something and I find the answer at Wikipedia, I will likely not visit another page in that same browser session, thus creating a “bounce” for Wikipedia. This is an example of a high bounce rate being a good thing, because I did not need to click around to find my answer. I found it, Wikipedia’s job was done well, and I will still return often. There are a lot of things which may cause a high bounce rate, and it is not all bad. This does not mean you can ignore it, though.
You really should not ignore your bounce rate, because it can still play a role in your SEO efforts and make a difference in your rankings for other reasons. For example, if your bounce rate is on the rise but your site has not changed, it would be best to determine why before you start losing people’s interest any further. Is the information less relevant than it once was? If so, you really should pay attention to this. If people lose interest, they will probably stop returning to your site, linking to your site, and sharing it with others. If it is a blog, maybe you need better content, or maybe the content is so good that they come back every day to read more. Whatever the instance, you should be measuring this and know the answer. An important measure is not only whether the bounce rate is high or low, but whether it is changing.
How Bounce Rate is Calculated
Bounce rate of a website is calculated based on the total number of visitors of only one page in a session divided by the total number of visits to the site. Because it is based on a “session” there are several ways a bounce can occur. Things that can cause a bounce are clicking a link to another site, closing the browser window, clicking the back button to try their search again, or a session timeout, which could mean they just left your page open and went to lunch.
Don’t Bounce Me Just Yet!
I did mention the ratio of returning visitors to new visitors. If you have a high bounce rate, but you still have a very high number of returning visitors, it is easy to be relaxed about this. There are a lot of instances where a high bounce rate can still be a sign of potential improvements, such as emphasizing a further call to action. If you give people a reason to stick around right now, you will also improve your chances of a return visit, that they will bookmark your site, subscribe to your blog, or better yet, share it with friends.
The bottom line is that if you are not doing all that you can to make your website more useful, you are leaving the doors open for the competition. Knowing your bounce rate and knowing why it is high, low, or on the move can be a good step in the right direction.
By the way, while you are here, you may like to take a look at my “Recent Articles” listed to the left of the page. I would also invite you to visit the list of articles in my blog archive. I have worked very hard to make it useful for you.
Does Your Marketing Egg Look Like This?Have you ever asked yourself what it will take to double your business? Adjust this question to your business however you like, but you should always be able to answer the question. If you operate very small or new business, doubling it is a pretty easy task. If you have been around a while and have a significant market share in your industry, this may be a pretty lofty goal. If you want to be “realistic” (by the way, realism is very subjective), maybe you want to increase your business by 15 percent, 25 percent, or 35 percent. Whatever the number, ask yourself what it will take to achieve it, and set a course to do it. Make a goal and treat it like an egg. Keep it warm, keep it safe from harm, and nurture it every day.
Treat Your Business How You Want it to Hatch
Successful business people ask what it will take to grow their market. Successful companies, even the small ones, treat their business like it is a big one, and like it will eventually hatch into a huge one. This is a pretty important principle that drives many companies to massive success.
Lately it seems that many companies have given up on the hope of growth and just beg to keep the market they have. A shocking truth I often find is that many businesses have a lot more means to grow than they give themselves credit. Many of them are too backed up in bureaucracy and indecision to actually make the efforts it will take to achieve growth. Executives are so afraid of losing their jobs for making a bad decision that they make the worst decision of all, which is indecision.
Don’t Lose your Business in the Marketing Omelette
There is often a simple answer to increase your business, but finding that answer is the tricky part. A truth about businesses today is that as the economy changed quickly in the past couple years, marketing changed even faster. Marketing became more confusing, and companies have to be a lot more creative to reach those elusive customers. It seems insane to me that as competition is stronger, a lot of companies have either tried really hard at doing all the wrong things or just gave up to take a “wait and see” attitude toward their market. They gave up on their egg and are letting the competition come and peck away at it. They ran out of ideas, and stopped seeking that simple but elusive answer of how to keep growing.
Business Growth Requires Defined Efforts
Flight does not happen by accident, and if you ever want that egg to hatch and fly, you must take good care of it. Achieving business growth requires defined efforts and careful attention. Here is that question for you, again. What will it take to double your business? If you cannot answer this with a clearly defined plan for success, there are people who can help. It is my job to make companies successful. Ring me up at *REDACTED DUE TO AGING WEBSITE* (*REDACTED DUE TO AGING WEBSITE*) and I will be happy to help you in the right direction. If I am not the guy to help you, rest assured that I know people who will be delighted to work with you. I am always happy to pass along a referral. Most importantly, don’t give up on your egg and do something to nurture it every day. Success is likely a whole lot more achievable than you give yourself credit.
Push Your Marketing Go Button!People dream up a lot of excuses to postpone positive action in their business. In decades of serving clients with marketing services, I must have heard them all. I want to distill a bit of that for you here, and hopefully boost your courage a bit.
I often feel like a police officer listening to peoples’ excuses for speeding. I mean, I should write another book just filled with the awful excuses I have heard from businesses over the years for how and why they messed everything up. By the time it gets to the “judge”, all of those excuses only embarrass the “speeder”. Now put all excuses aside and tell me if you can relate to this. I’ll bet it will sound kind of familiar. You may get a laugh, or you may get a fright.
Let’s first get one thing straight: If your business was simple, everybody would be doing it, and you would be out of a job. Business has its challenges, but there are huge rewards for doing the things others are unwilling or afraid to do.
Money Can Stop Business in Its Tracks!
One thing that seems to stop most businesses in their tracks is money. Actually, the lack of money, or fears surrounding money is what kills them. I have found that money is one of the greatest concerns to most business people. Imagine that! This one basic requisite of business is the same thing stopping them from having more of this one basic thing. It is like a loop … without more money, they don’t have more money. With more money, they get more money. It is crazy how that works, don’t you think?
I have found that with enough money, even a pretty bad business person can at least begin to solve most business issues. Money cannot fix it all, but more money can certainly help to solve the most common business problems. Money can buy better attorneys, it can buy better accountants, and it can buy better talent in most every area of a business. Let’s not lie … at least not to yourself. Sure, lie to me if you must, but really, just think about how much more you can do with a business if you have more money. I know this and you know this, so let’s not beat around that bush.
REMEMBER THIS: In business, the bottom line starts with a dollar sign.
When it comes down to it, money is the biggest reason people make bad decisions in their business, or worse yet, make no decisions at all. It paralyzes people and it clouds their judgment. So the big concern is how to bring a business beyond that hurdle of money.
How do you get your hands on more money? Do you beg a bank for more money? Do you rob a bank, a train, or a liquor store? How about this for an idea? Do more of the things that your business does to generate revenue. In many businesses, this means finding more people to buy a product or service, but in nearly every case it means finding more people … or them finding you!
A Look at Your Marketing Funnel
Let us look at your marketing funnel. I will use the basic idea of a marketing funnel to explain my point. At the top, where the funnel is the widest, you have the people who are aware of your offering. As the funnel narrows, you have people who are thinking about you and may become a customer someday. Closer to the bottom where the money gushes out, you have those hot prospects urgently grabbing their credit cards or check books to do business with you. This is just a basic introduction to the marketing funnel, but you get the point, right? Now let’s look at a couple ways people hurt their business waiting on the marketing funnel.
Waiting for Slower Times
Something I see very troubling in many businesses is that they hold off on their marketing until that biggest bulk of their current sales funnel comes through before they think it is time to get busy marketing. Instead of keeping the funnel full and adding more to it, they wait and see how things come through the funnel before they take action and push the “go” button.
This happens for a couple reasons. One excuse I sometimes hear is that the business is so busy they don’t have time to look forward to the next big rush of customers coming through the funnel. When they are not too busy, they cannot afford to market the business properly. So they go through these violent changes in business … up one day, down the next. The business is like a roller coaster ride.
Being “too busy” is as bad as the lie a teenage boy tells his girlfriend in the back seat of the car … at night … at a scenic overlook. Yeah, lie to a girlfriend, but don’t lie to me. I already heard this one.
Everybody has the same 24 hours in a day, and successful business people make time to be sure their business will still survive after the funnel slows down again. When I hear people say they are too busy to care for their future, I often find that they are simply not marketing in a way that is sustainable. They are the same kind who run a big special when they need more business, and they will have to do it again in a few months or weeks. They often waste a ton of money by marketing in this way, and die early from all of the stress it causes.
A better answer is to create a steady flow of business and make the peaks and valleys smoother. Scheduling is easier, accounting is easier, and production is easier. Everything becomes much more profitable and enjoyable with a sustained marketing plan instead of acting from urgency.
NOTE: This kind of business person commonly lies about their business health. They say they are busy, but it is often because they are busy trying to pay back all of the debt they created the last time the funnel went dry. This is sadly a very common approach taken by small business owners.
Waiting for Better Times
I am often reminded of something my mother told me many years ago. She said “Mark, if you wait until you are ready to have kids, you will never be a father.” I am glad I heard her advice, because today I have three children that bring huge amounts of joy to my life, and the lives of many others.
I think of this as the person who is just waiting for a big windfall to come. They have it all mixed up by believing they will be ready to market their business after they gain enough business to afford a marketing plan. They have placed the money cart in front of the marketing horse. It is a very hopeful person who really believes in their business, but just not quite enough to take the necessary risks to make it successful.
I usually find these people to be very energetic and hopeful. They are refreshing, because they come with the positivity of a child. They also often come with the budget of a child, but if you talk to them in six months or a year, all of that will be miraculously sorted out and they will be ready to push the go button then.
The harshest reality for this person is how much time and money they wasted by doing what they thought would minimize their risk. The worst risk for them of all was inaction. Not doing what they should have done has cost them dearly, both in actual loss and in opportunity loss.
I will hear from this person again, in their next venture. They will be ready to get their marketing plan started in another six months or a year.
Assumptions and Fears About Marketing
I watch a lot of people make assumptions about marketing, and they bolster those assumptions with fear. Call it fear, apprehension, diligence, or whatever you like. Waiting around and thinking about it until it paralyzes your business is not the answer. Taking action and being brave in your decisions is in order.
I have heard a lot of stories, and one I have heard a lot is “Oh, but you must be so expensive.” Here is something to think about: The expensive thing about marketing is trying to make more money without it. Thomas Jefferson said it well with this statement: “The man who stops advertising to save money is like the man who stops the clock to save time.” The reality is that marketing is what keeps your funnel full and makes businesses more money … not less.
I guess I could consider it kind of flattering when somebody looks at my experience and my marketing talent and makes the assumption that I must be extremely expensive. Wow, if I can make myself seem that valuable, don’t you wonder what happens to the value of your products or services when you push the go button?
I Gave You a Go Button!
I could go on a long time about the mistakes businesses make in their marketing considerations. The worst and most costly of all is to do nothing and wait on that marketing funnel to start pouring out the results without action on your part.
You have my permission to be successful in your business. In fact, you have my encouragement. There really is no better time, and things will not just better on their own. Go ahead and push the go button … Do it NOW!
SEO and Potato Chip Vertical MarketingHere are some delicious tater chips for your enjoyment. Many SEO / Internet marketing and non-SEO people alike took notice of my recent article on how to sell SEO (and compare SEO). It is a pretty important topic for anybody hoping to do more business using the Internet. So, I thought I would write a piece on how to market SEO, but as before, this is not just for the SEO and Internet marketing folks. Whether you sell SEO services, fishing lures, or potato chips, this article can help you, too.
Don’t get confused just yet if you are not in the fields of sales or marketing. This should help to get your thoughts in the right place, too.
Sales and Marketing Are Not The Same!
I want to get this point clear first. Sales and marketing are so often intertwined that some people just look at them as the same thing. Please pay close attention. Sales and Marketing are not the same thing!
People in the fields of sales and marketing often realize this, but even they will get this mixed up a lot of times. Sure, the two disciplines of selling and marketing both have the similar focus of driving more dollars into your pocket with super-fantastic return on investment (you know, ROI). If you seek the definitions in many places, you may even find these two terms to be very similar. The truth is that they are different … they are vertical, but not the same. I can tell you that many salespeople know a similar amount about marketing analytics as their marketing counterpart knows about being bitten by that dog that answered the door on the last sales call.
Some people have called me a great salesman. They clearly missed something, because I actually kind of stink as a salesman in some ways. I give them the proof they want, but I am not about to grovel to the lowest bidder … that is just not my style. If I have to ask somebody to buy what I do, I consider it a failure in my marketing. This is because if the marketing is done right, the sale should be nothing but the fun part. Really, if somebody wants a big sales pitch, I just tell them to get a pen handy so I can have them call some of my customers … or even better, read more of my blog.
So argue if you must (that is why I allow your comments), but let us look at this as Internet sales being when somebody clicks your “buy” button or rings your phone, while marketing involves the sequence of events that led up to that wonderful (huge beam of light coming from the sky and angels singing) click that made your cash register ding.
Vertical Market? Guard your Wallet!
I do not like those industry terms people toss around just to sound smart or to throw the customer off long enough to grab their wallet. I have made fun of this in the past, because it is often designed to obscure the message just enough to distract a smart and hard working person who just doesn’t have a reason to know everything about cytology, acetaldehyde dehydrogenase, or how to bring more customers to their business.
If you are not a marketing person, you may not understand a vertical market compared to a horizontal market, or a skazmodic market. OK, I made that last one (skazmodic) up just for fun. You are not expected to know everything about marketing. Seriously, nobody knows everything about marketing, and the majority of the world’s population has another discipline to focus on. Should a dentist know as much about marketing as a marketer knows about dentistry? Not at all, but I can tell you that either of them is just as important in whether you eat or not. Without good marketing, most of what you know in this world would look a whole lot different.
So you may ask, what is a vertical market? Let me break the term “vertical market” down for you. If you are selling fishing lures, it is a vertical of fishing supplies, which is a vertical of outdoor sports. Other vertical markets are camping supplies, and hunting, but fishing lures will probably never be a part of aircraft repair (and if so, please choose a different airline).
Wikipedia includes the description of a vertical market as follows:
“The activities of participants within any given vertical market are typically similar in that they aim at solving the same or similar problems. These markets are typically competitive, due to the overlapping focuses of the products and services that are provided to the customers.”
Love Your Vertical Market … I Do!
In the SEO profession or in any market, I suggest falling in love with your vertical market. Get to know this market and it will not take very long to realize that your vertical market is chock full of mutually-beneficial assets. With this considered I use SEO as my example. Surely you can see how SEO is a vertical of website design, web development, web hosting, technology, marketing, advertising, and more. These are markets for the SEO professional to consider as their friends. Yes, vertical markets are your friends! Do not mistake this, because if you do it will hurt your bottom line whether you sell SEO / Internet marketing, fishing lures, or potato chips.
Any marketer worth the water they are made of should be highly aware of the vertical markets of their clients. Sadly for marketers, as so many marketers seem to be fighting for the same dollars, they forget about their own vertical market. For example, I am a search engine optimizer (SEO), but if you think that means I do not work very closely with other SEO, you must think I am totally stupid. These folks are my closest allies, and often my best clients. That is because as with any industry, we each have specific skills and when we put those skills together, we get a whole lot more accomplished. Digg.com is really not a huge piece of my own personal work, but you can bet that I know a whole bunch of people to who leverage it massively. On the other hand, I have somewhat of a whacky way of producing content with massive appeal. I mean, I produce really great results with things I come up with after a gallon of coffee and a pack of cigarettes. I do all of the things an SEO does. I create content, I am a programmer of about every known language, I have wicked skills with incoming link production, I am highly active in a squillion social media venues, I write for a good handful of blogs, and so many other things. So am I out to grab up the whole market by myself? Heck no! Not at all, because the more meat on the bone for those friendly competitors, the more food is on my table, too.
This, my friends, is vertical marketing at its best. Never think you are so amazing that you should try to do it all by yourself. The best SEO people know where their marketing talent lies, just the way the heart surgeon knows that he doesn’t want to perform vasectomies.
Horizontal Market … Oh, Beautiful Sunrise!
If the sun rises with your horizontal market, there are still some pretty huge things to consider. If you are trying to sell your product or service to anybody and everybody, you do so at your own demise. Trust me … no wait … I hate that term, because it implies that I have been lying to you all along. Don’t trust me … just go find out for yourself how miserably you will fail at trying to reach the hundreds of millions of people who desperately need what you offer if you can just tell them all about it. Let me know how that went after you spend hundreds of squillions of dollars on that campaign. Just be sure you set a couple squillion aside for when you are ready to do it the right way.
Consider the massive potential customer base of a potato chip company. They must have a really easy marketing plan. All they have to do is tell everybody who eats potato chips how good their product is, right? Wrong! If this was the case, you would probably never see a potato chip company advertising that their product is fat-free, in earth-friendly packaging, cheesier than the rest, low salt, in a nice can so the chips don’t get broken, or any of the other things that segment their market based on targeted desires.
To the SEO / Internet marketing people reading this: Let’s think about that vertical market and start working together.
To the rest of you: Call me right now so I can get my vertical market to talking about targeted reasons that your potato chips taste so amazing.
Wow, did you see that coming? I have something that anybody with something to market needs, but I am calling my vertical market to action. It is fancy how that works, isn’t it?
Polarizing an audience does not mean that you are telling them to go away or that you do not appreciate them. When you polarize your audience, you set yourself apart from the crowd and you often gain respect. If somebody does not respect you for who you are, you probably did not need that respect anyway.
I am first going to explain what I mean by polarizing an audience, and then give you my recent example that happened with an article I wrote titled “Era of The Social Media Dubeshag”.
Stop Trying to Make Everybody Happy!
Sure, you are in business, and you want to be certain that anybody and everybody will want to buy your products or service. You want everybody to love you, I get it. Have you ever considered the downsides? Yes, the downsides can be that your biggest fans are indifferent. They are not the kind who will drag their friends, family, and complete strangers kicking and screaming to buy your brand.
Looking around the business world, you can see many very successful instances of polarizing an audience. A good example may be in Apple Computer’s decision to not support Adobe Flash Player in their iPhone and iPad products. Other examples are available in the soft drink market with Coke and Pepsi, and extreme examples occur in politics. Who wants a wishy-washy politician, anyway?
Do Facebook and Google Polarize Their Audience?
Once you know your brand, stand strong to it. I don’t mean going around and intentionally making people mad at you, but don’t be a chicken either. Just look to Facebook for an example. Facebook is not at all afraid to polarize their audience. They are in the news for it every time they make a big change, but you don’t hear them apologize for how they run their business, or the culture of their brand. Does it work for Facebook? Consider this: If Facebook was a country, it would be the third largest in the world with over 500,000,000 (yes, five hundred million) users.
Google battles against whole countries, like China and recently Italy. I don’t think I need to go into a lengthy argument of how Google polarizes their audience. They are famously polarizing, just as most massively successful brands are.
Sure, you can say that Facebook and Google do not have any real competition, but they do, and in huge order. Many people just don’t look at them as having competition because they are so extremely large and tower over their competitors. In any case, consider who you hear more polarizing stories from … Google or Dogpile?
Today’s Murnahanism: Being famous often requires the guts to be infamous. If you just want to please everybody, give up now, before you get hurt!
Pleasing Everybody Satisfies Nobody
I have said it many times that “I do not try to please everybody, and that pleases some people very much.” I strongly believe in this statement and it is with me at all times. What it means to me is that I will not waiver from who I am just to make people like me. It seems that if they do not like me, they dislike me with emphasis. Conversely, if they like me, they like me very much and they are brand-loyal. I try to leave very little room for indifference.
So What About This Dubeshag Article?
I created a new word for our chubby or less-than-Clark-Gable friends in the social media world. I called them “dubeshags”. The genesis of the word was in good humor, and there is what some would call a very funny back-story. You can read the article and judge for yourself.
It polarized an audience in a pretty big way. I was accused of all kinds of crimes of social media for writing it, such as using popular names to build popularity. I explained my reason for writing it in an addendum to the article and it included the statement as follows:
If you think I wrote it for attention, I would have left it as a draft if I didn’t want people to read it. Sure, I want it to be read. Maybe you just blog for the entertainment of your cats, but I do it for public consumption.
The moral of the story is this: Whether people loved it or hated it, the word “dubeshag” is no longer a secret. In roughly 36 hours, dubeshag went from zero listings in Google and no recognition at all to over 500 listings in Google (and later over 25,000); over 120 Digg.com diggs; a handful of votes on Mixx.com, Reddit.com, and StumbleUpon.com; was re-blogged on many blogs; has been tweeted to hundreds of thousands of Twitter users; created an interview on Social Blade; and has flattered a few of the dubeshags who were mentioned.
Who cares if it made a few people pout? Certainly not this author.
Author’s Addendum: This was a strange example, but it does show a few key things pretty clearly. It shows that original content can spread fast. It shows that with a little know-how, you can build a lot of incoming links. It shows that even if you step on a couple toes, you can still be very well branded and have an audience like the kind I mentioned … the ones who will tell a lot of people.
It is funny that since I wrote this and was away for an event at my son’s school for a couple hours, the number of listings for dubeshag on Google keeps going up. In a short time it increased to tens of thousands of pages talking about dubeshag, and linking to the article. So it should kind of make a person wonder what happens when you do that several times per day? What happens if you do it for six months, a year, or longer?
It amazes me how some people still wonder if this whole SEO and social media thing is really worth looking into or not. To those in doubt, I hope I have given you some food for thought, and I hope you will investigate further. Stick around and read some more. You may find that there is a lot more to it than you think.
