Category: Internet marketing

Internet marketing has many sub-categories and this information focuses on marketing content creation, SEO, and social media marketing.

Building Referral Business: Referrals Build Business

Building your referral business is probably not a new concept to you, but are you implementing it properly? Most people in business can understand the value of referrals and that referral business leads to greater customer satisfaction, which leads to more referral business. This is not limited to sales referrals. A good referral can be for a supplier, a lead for a new employee, a sales lead, or a referral of a good SEO (search engine optimization) professional.

The Value of Referral Business

If you put a pencil to the value of referral business, you will find that the value far exceeds the cost. The list of benefits is long, but here are just a few of the ways referrals can benefit your business.

  • Shorter sales cycle
  • Lower sales or recruiting cost
  • Greater customer satisfaction
  • Potential for more referrals
  • Increased market share
  • Improved image from the word of mouth
  • Improved trust

Referrals Go Both Ways

When we think about referrals, it is common to imagine somebody telling their friend about your product or service, saying that you will call the referral soon, and the deal will be a sure thing. This is a great business referral, but also consider the referral that you may be able to provide them. You may think that you do not know a lot of people who would be a great fit for their business need, but you may be surprised. Often, the referral of a potential employee who may work harder, or a supplier who may provide a better fit for them can be just as useful. It is important that you do not close your mind to opportunities to offer referrals, because when you give a referral, you are much closer to receiving referrals for your business.

Building Referral Business Using the Internet

Of course, because my blog is centered on improving Internet marketing and SEO, I want to point out the value of referral business as it applies to the Internet and your Website. Many people neglect or underestimate the value the referral business coming from people linking to your Website. Any search engine optimizer knows the importance of incoming links from other Websites, but do you? One of the top factors in the success of your Internet marketing is how many other Websites link to yours. Each link pointing to your Website is, as Google describes it, like a vote from that Website for yours. It is a primary factor in Google’s vaunted PageRank technology, which estimates the importance of a given Website. Although you may not look at this as a business referral, it is likely only because the referrals often come in without your even knowing it, thus, neglecting the value of these referrals is common. Perhaps if you truly understood the value, you would send a nice thank you note to the sites linking to your Website … wouldn’t that be a neat idea? It would probably take you less than an hour to thank each and every site owner or Webmaster with a link pointing to you. This brings me to another point on thanking those who give you referral business.

Give Thanks for Referral Business

If you are not giving great thanks for the referral business you receive, you are making a big mistake. I occasionally see an attitude that a referral is just something that the giver was not going to use anyway, so it is no skin off the giver’s back. The reality is that when you are given a referral, you should respect it as if they just gave you a family heirloom. After all, they not only gave you their confidence that you will be respectful and caring to the person they referred, but they also gave you something that you can measure in your success.

Asking for Referral Business

Asking for referral business should be a daily practice. It is not like asking for a birthday present. Although a referral is a highly treasured gift, referrals are often something that your clients and friends will be happy to give. This is especially true if they know the value you place on them.

What is your plan to ask for referrals? Are you sending letters requesting referrals? Are you asking for referrals by sending email to your existing client base? Are you blogging about it?

Referrals Welcome

Your referrals are welcomed by me. I understand the value of your referrals, and I will not only thank you very sincerely, I will write you a check of no less than 10 percent of the initial value of contracts I receive from your referral leading to a SEO (search engine optimization) project. As for Website link referrals, I will thank you kindly, and in many cases return the favor.

PETA Commercial Banned From Super Bowl

PETA has long been known for risky marketing tactics. Following the PETA marketing folks’ trend, they have produced yet another commercial banned from airing on television during the upcoming 2009 Super Bowl XLIII. Although the PETA commercial will not be aired during Super Bowl XLIII, the banned commercial’s video “Veggie Love” will surely circulate across the Internet enough, and at a lower cost to PETA, to make up for much of its lacking television airplay.

The cause for the commercial being banned is due to the overtly sexual nature of the video, but that is seldom a concern on the Internet. Regardless of the airing on Super Bowl XLIII, PETA’s “Veggie Love” advertising campaign is poised to become a bigger hit online than expected. When I recently visited their Website, the video would not play. However, it is also available for download, and on YouTube. For that matter, it is not so unlikely that somebody has already tried to email it to you.

What is PETA?

People for the Ethical Treatment of Animals. Just in case you are not familiar with the PETA organization, it is a group set to end unethical treatment of animals, including for food, clothing, or just about anything other than to raise as one’s own family. You will find more information about PETA on their Website, PeTA.org.

Watch PETA Commercial Banned by NBC

I did not personally find the commercial to be offensive. It is perhaps in poor taste for the message they are serving, but there is no nudity or outrageously offensive content. However, if you are easily offended by a woman licking a pumpkin or making out with broccoli and asparagus, simply don’t press play.

PETA Viral Marketing

Although I disagree with the methods and the message represented by PETA, as a marketing guy, I must give great respect to the marketing group for their viral marketing campaigns. If only the team had a better project to work with, they would surely see greater success.

My Personal Take on PETA

I used to think PETA stood for People Eating Tasty Animals, and I still prefer that version. If animals were not for eating, why do I keep seeing them at the grocery store? I am not out to treat them unethically, and I can certainly respect the animals I ingest (some more than others). I will perhaps never understand how it is unethical to follow one’s own nature to eat animals, but it makes me wonder what crafty things would happen to the human body as it evolved to their vegetarian views if we stopped. I also wonder what we would do to deal with the huge influx of animal population if we so broadly disrupted the food chain.

Keep Eating Animals!

It is my goal, and surely that of many of my readers, to keep eating those yummy animals we have come to love. In fact, I think I will now make a special trip to the grocery and pick up some extra dead animals to enjoy with my beer as I watch Super Bowl XLIII this coming Sunday.

Contingency SEO Contracts

I recently wrote about SEO Hourly Rates, and I received a lot of attention to the topic of SEO pricing methods. Now I would like to address one of the other popular SEO pricing methods, contingency SEO.

Contingency contracts have long been used by attorneys when a client either wishes to mitigate their investment risk in legal fees or cannot afford to pay for all of the legal cost upfront. Contingency contracts can also be leveraged properly for your search engine optimization (SEO). When the risk and the reward is equitably shared between the SEO professional and the client, a contingency SEO contract often makes sense. After all, it is easy to see why a professional will often do their best work when their income is dependent on winning. 

Contingency SEO: The Client Perspective

Most companies understand paying a reasonable percentage of their profit to a sales representative, and contingency SEO is not so different in some ways. When the sales representative provides you with business, you provide them with remuneration.

Viewing your SEO provider as another sales representative is a simplified look at contingency SEO, but it is also important to give consideration to legal matters and preserving your company reputation. Ideally, you and the SEO company will have a unified long-term goal of success. Like sales reps, there are good and bad search engine optimizers, so it is important to have a similar approach to that of hiring a new sales representative, or more appropriately, taking on a new business partner.

Since proper SEO work requires a sizeable investment of time, you should be prepared to provide the SEO an upfront payment so that you are, indeed, sharing the cost equitably. Securing a contract with a quality SEO company would be too simple if not for an upfront cost. Clearly, all of your competitors would have done it by now if it was that easy.

Contingency SEO: The SEO Perspective

If I only had a nickel for every opportunity to provide my work upfront and receive a percentage of the profits, I would not offer hourly pricing for SEO services. Like the example of an attorney working for contingency, the SEO provider must be comfortable with the arrangement, and see good potential for gain. The SEO must consider the marketability of the product or service, how to measure the SEO results (gross profit, net profit, market share gain, etcetera), and accountability. There are a lot more ways for the SEO company to come out cheated in the end, so clear contracts and trust become important factors.

Because of the risks for the SEO professional, some ways that contingency SEO can be accounted for include full access to the client’s records, Website scripting to account for the traffic and report it to the SEO, or a separate Website owned by the SEO to measure the traffic and send it to the client. There are many other methods of accountability, but this is simply to say that accountability is often one of the greatest concerns for the SEO professional.

The Contingency SEO Contract

When approached with the opportunity for a proper and equitable SEO contingency contract, I take it very seriously, and I expect my client to do the same. After all, we should be in it together for mutual benefit. Just to be sure both parties understand the relationship, it is very important to spell it out in a contract. A well defined contract for contingency SEO will require much consideration of both parties’ interests, and will take some work for the contracting SEO provider. The client should expect to pay for this time, and for a careful review of the existing Website assets or liabilities. Without a thorough review and assessment of the client’s needs, expectations, and current market position, the SEO professional and client will not have all of the necessary facts to work with. The client should be reminded that if they are engaging the SEO, it is like calling the attorney of choice. It is best to call a great attorney rather than just the first one willing to take on your project. Similarly, the upfront retainer cost to review the case, as well as the depth of the assessment will vary.

Contingency SEO Bloodsuckers

Attorneys have often been referred to as bloodsuckers, and it may be the contingency contract that has caused their reputation. Attorneys are persecuted for receiving huge amounts of money for what looks like an easy job. To their credit, we must remember that there is always a reason the client asks for them to take the case on contingency. The risk is shared, and so must be the reward. Like the attorney, if the contingency SEO does not meet the expectations, neither party benefits. That means the professional has spent their time on the client’s behalf, with the only reward being lost time. The responsibility of maintaining a marketable product or service offering lies outside of the SEO professional’s control. This exposure to potential loss on the part of the SEO must be carefully considered.

SEO and Web Development Hourly Rates

Hourly rates for SEO (search engine optimization) and Web development are confusing. As a Web developer and SEO, I am very often asked to produce a Website development quote, without the client giving all of the facts. The most important thing to remember is that there is no apples-to-apples comparison.

Website Development Hourly Rates

When you compare the hourly rates of two different Website developers or SEOs, you are really only looking at a fraction of the picture. If “Web Developer A” charges $85 per hour, and “Web Developer B” charges $150 per hour, which one is a better deal? There is a missing variable in how much and how well either of them can produce the results. If “Web Developer B” has a decade of experience and can finish the same task in half of the time, “Web Developer A’s” hourly rate just became $170 per hour ($85*2).

Another strong factor is that although there are standards for Web programming, there are many “correct” ways to produce a project, and usually the “correctness” will come in different degrees. This requires a question of how correct you want it. Two Web developers will likely never produce the exact same results. Thus, the comparison of hourly rates is already flawed.

SEO Hourly Rates

When it comes to SEO, many of the tasks are even less defined than Web development. Determining the best SEO between “SEO A” and “SEO B” it is like comparing two brains, which stumps even the most brilliant Neurosurgeons. There are many skills that we share, but there are also many varying opinions on the best practices. There is only one number one position in each search engine for a given keyword or keyword phrase. That is the goal of the SEO, but the methods used to get there often vary greatly between SEOs.

Reduce Hourly Rate Confusion

Perhaps the most challenging and confusing thing about shopping for Website development or SEO is how much a Website should cost. As I have strongly suggested before, it is best to set a budget. Here is a clip from another of my blog posts:

“Hiding your expected budget is like going to a realtor and saying that you want to buy a house and hiding your budget. If they do not know your budget, they can show you homes all day but you will both be spinning your wheels and never get anywhere.”

When a Web developer or SEO provides a proposal based on only a portion of the client’s objectives, they will always be wrong. I can appreciate the notion of “shopping around”, but to shop without a budget serves nobody at all, and may land you with “Web Developer A” who can potentially cost you more. When it comes to shopping for SEO services, the largest cost is often in the cost of lost opportunities.

Getting the Right Cost Quote

I have produced quotes to shoppers who simply refused to give me the whole picture, only to have them compliment me greatly but say that they believe I am “out of their league”. The fact is that I write quotes ranging from a few thousand dollars on up to many tens of thousands of dollars. It is always based on the information I am given. No two companies place the same importance on Internet marketing, thus, their needs and expectations of both performance and cost will always be different. Without clarifying the needs and expectations for both parties, nobody wins.

Internet Marketing Imagination: A Racing Webcast

If imagination is limiting your Internet marketing efforts, take a lesson from the professionals and open your mind to new Internet marketing ideas.

In early Spring 2008, I was tasked with developing an idea to reach more people in the fast growing demographics of automobile racing. Blogs are great, and can give a great mental picture of the action, but something was missing. Writing in blogs and posting some photos is great, but everybody was doing that. We needed something different and better. We needed imagination!

How About a Live Racing Webcast?

Enter the Live Racing Webcast. A racing Webcast, now there is a clever and fun idea to reach people. We could mount cameras in a racecar and air it in a live Webcast for people to come and watch our race season. We could distribute press releases in each of the hundreds of markets we would cross, and receive a lot of press coverage. It would be a great multimedia opportunity.

That is exactly what we did, but we did not stop with a live video Webcast. We added live in-car chat and a live GPS feed to make things even more engaging. We chose a time in early May 2008 to launch the Webcast with a 6,000 mile nine day maniacal road trip called the Cannonball One Lap of America. The event celebrated its 25th anniversary in 2008, and we were there to document it from beginning to end. Since the Cannonball requires drivers to drive the racecar itself from track to track across the USA, attracting much attention, we decided on the domain name, CopMagnet.com.

Internet Marketing With Imagination

I am often asked for new and better ideas about how to reach more people online. Fortunately for me, that is how I earn a living. I am an Internet marketing and search engine optimization (SEO) professional. My job is to develop new ways of defining and targeting an audience online. It is a great job, but one that comes with its own challenges. The greatest challenge is imagination. Fortunately, imagination is not my personal weakness, but it is often the weakness of my clients. Without marketing imagination, and the insight to implement new and better ideas to reach your market, you give everything to your competitors on a silver platter. The prevailing limitation to imagination is the people.

Internet Marketing Limitation: The People

If you close your mind to imaginative Internet marketing ideas, you greatly limit your potential. Think about your audience, and not yourself. Consider what appeals to them and what will engage them. If it is a racing Webcast, do it. If you find yourself short of ideas and your imagination is hurting you, consult a marketing professional and listen to what they tell you. They may just be on to something. When you open your mind to creative new possibilities, you are much closer to receiving their benefit.

Author Mark Murnahan is the Chairman and CEO of YourNew.com, Inc. and provides SEO consulting services to companies and non-profit organizations. Mark Murnahan may be reached toll free at 866-A-Web-Guy (*REDACTED DUE TO AGING WEBSITE*) for consultation.