Asking For The Sale Online

Sales representatives forgetting to open the order pad or afraid to ask for the sale has been a concern of sales managers forever. This is something that I concentrated on as a sales trainer and management consultant for years. It often came down to a lack of confidence and training, but why should this be the case with a Website? Shockingly, the same problem also holds true on the Internet. Are you asking for the sale?

Asking for the sale is the best part of the job!

It could be said that asking for the sale is the hardest task for a sales representative. It seems strange, however, that this is the part that actually creates the business, and thus pays the salesperson. When it comes right down to it, it should be the most natural thing, and the fun part of the job. So why are so many Website owners neglecting the best part of the sales job? The answer is that they simply do not know better. It is because of a lack of training and experience.

How do you ask for the sale?

In order to understand your shortcomings, it is often best to ask for another set of eyes from outside your organization. Fortunately, with Websites those extra eyes (and where they are looking) are recorded in a server log that may be reviewed and analyzed to determine patterns which may show that you simply are not asking for the sale. If you do not know what to do with this information, and most people do not, you need a professional. This brings me to the point of asking you for the sale.

May I have your business?

I am not a hypocrite, so I will lead by example. I want your business, and I am not afraid to ask. Some benefits that you will receive from my services are as follows:

  • Enhanced Website user experience emphasizing your call to action.
  • Expanded visibility with search engine optimization (SEO) placing your Website at the top of appropriate search results.
  • Improved market exposure through social media.
  • Improved public relations with well prepared and distributed press releases.
  • Improved presentation with professional creation and review of existing marketing copy.

I want to provide you with my experience in reaching markets and delivering quality results. For more information, please take your time and review this blog. I hope that you will find this information useful. Following your review, call me at *REDACTED DUE TO AGING WEBSITE* to get started with a better approach to your Internet market.

 

One last thing! May I have your business please?

Skittles Web 2.0 Social Media Blitz

Skittles candy by Mars Snack Food, LLC took full advantage of social media and user generated content (UGC) today in a Web 2.0 social media blitz. As I sit here and write this, I am in complete awe of their genius. So, what is the scuttlebutt on Skittles?

Skittles Candy Goes Full Web 2.0!

Skittles.com, the product’s Website, now has just a small navigation box to guide users through a broad grouping of Web 2.0 user-generated content (UGC) sites such at Twitter, YouTube, Wikipedia, and Facebook. The homepage now points to the real-time search at Twitter, which shows very near real-time results for what people are saying about Skittles. The “Media” link leads you to their YouTube account, the “Friends” link leads you to their Facebook page, and even the individual products lead to their Wikipedia page! It truly is the greatest show of appreciation and understanding of today’s social media and the value it represents.

Is the Skittles Web 2.0 Move Risky?

The move for Skittles candy into a complete Web 2.0 site is truly genius, but is the Skittles Web 2.0 move risky? I have heard concerns about of people using the #skittles hashtag on Twitter to promote themselves or to say mean things about Skittles. In fact, I have seen some not-so-pleasant things there already. Using the #skittles hashtag means that anybody sending a tweet on Twitter can have their message on the Skittle homepage just by adding “#skittles” to the tweet. With this concern in mind, it is hard to guess how long this will last, but in any case, it certainly is a bold move.

In my opinion, Skittles has embraced a trend of social media that is poised for tremendous success. Even if there was an attempted attack on Skittles’  Web 2.0 implementation, I truly doubt that it would be as strong as the Internet’s fascination with and respect for the move.

What do you think about Skittles’ Web 2.0 campaign?

I would like to hear from you. What do you think about the Skittles Web 2.0 campaign. Is it risky? Will it last? Do you like it? Please give me your comments.

Social Networking: A Call from Reg Saddler (zaibatsu)

We are all people … we have emotions, motivations, body odors, and a history. Some of us are funny, some of us are deep thinkers, and some of us just want to have fun. The bottom line is that when you peel back the layers, none of us are really corporate drones, regardless how the workday may sometimes feel. Making it personal is what matters.

Reg Saddler (@zaibatsu) Conversation

I had the pleasure early this morning (just after midnight) of receiving a telephone call from Reg Saddler(@zaibatsu). We talked for over two hours. I was very honored to speak with Reg, as he is a true master in the marketing industry. In our talks, a lot was more about fun stuff, like a plan to entertain you all with a road rally Webcast (as I did with CopMagnet.com). One thing that really sticks out is that Reg said “Most people do not even know what I do for a living.” Coming from a true Internet marketing master, this emphasizes this message that “I”, “me”, and “my” are not what drives success. Now I want to speak favorably about Reg Saddler as a person, and if that is not how to reach people, I do not know what is.

I, Me and My Don’t Belong in Social Networks

Now that companies have made their peace with their best assets, the people, they encourage their employees to use Twitter, Facebook, LinkedIn, and all of the latest social networking tools. The hardships lie in their use, and a lack of understanding that promoting an agenda is not a suitable part of social media / social networking. I have heard it described as shouting out your sales pitch at a cocktail party. That is not an image of success, and it will not create success.

These are just my thoughts … and I am just one guy. But when it comes to social networking, the agenda of serving yourself only magnifies a disturbance that likely exists in other aspects of ones life. If you live your life bugging people to hear all about “I”, “me”, and “my”, you may be well reminded of why you have two ears and only one mouth.

Why Social Networking Started: In Summary

Let’s look at why social networking became commercialized. For a time, the Internet seemed very impersonal. It was like a contest to see which corporation could have the fanciest Website with the most views. The public went with that for a while, but it eventually only emphasized the absurd big bucks corporate mentality bred in the 1990s. You may remember the visions of the Silicon Valley executive taking his pick of ladies in line at the hottest nightclub after driving up in a Ferrari. It was like a Hollywood red carpet frenzy. The image of a company was more important than the real assets … the individuals. The passion to create a big corporate image was worthy of ridicule, just as much as the buzzards on Wall Street are in 2009. Fortunately, the culture has changed, and we see the errors of those ways.

As the Internet matured, and as people became tired of clicking around for precious minutes just to find a phone number to call the huge dot com, then wade through “press 7 to hold” hell, and finally reach a corporate drone, companies somehow found a better resource in the uniqueness of each of us as individuals. It finally made sense to personalize the Internet and quit trying to imply that computers could replace real people.

Related Article: Three Kids Prove Social Networking Works
Related Article: Twitter Usage Study: Pass the Tweet #PTT

Propensity Marketing and Database Aggregators

Propensity marketing is used to reach a target market audience based on their observed propensity for engagement in a particular subject matter. When you market to consumers based on their previous patterns, you have a much greater chance of reaching the right people, and thus, increasing your return on investment (ROI). The most successful marketing campaigns are based on propensity marketing, but marketers too often seek a shotgun approach rather than a sniper approach. This is also known as database marketing, and it is the basis of companies known as database aggregators who offer database reduction services to reach consumers more effectively.

Propensity Marketing Example

A very simple example of propensity marketing is the delivery of Google’s AdSense. AdSense advertisements are either display advertisements or a series of text links that you find on Websites along with a statement “Ads by Google”. When you see an AdSense advertisement delivered by Google, it is not by accident that it is related to what you are already looking at. For example, if you perform a Google search for “racing Webcast”, you will find one of my Websites, CopMagnet.com (actually, you will see this blog first). On CopMagnet.com, I have included Google AdSense ads, which you will see on the right side of the page. Based on the content of the site, AdSense delivers related links based on the propensity of the site’s visitors to be interested in both racing and Webcasts. In my current visit to the site, the ads I was served are titled, in this order:

  • Webcast
  • Webcast Hosting Services
  • Twin Cities Drag Racing
  • Firestone – Official Site
  • Tires On Sale Now 60% Off
Based on the content of the site, Google uses propensity marketing tactics to determine that the same user viewing my racing Webcast may also be interested in other Webcasting sites and other racing sites. Not only that, Google also determined that the user may be interested in tires. After all, if it is another racer watching me, he or she also probably buys a lot of tires.

Propensity marketing does not just mean that the ads are related, but that based on statistical data, the user would likely have a propensity to find the ads useful. In this example of Google AdSense, you find a very basic form of propensity marketing, but it really goes much deeper than that. This is why Google also logs much broader data based on many other searches that you and a broad public have made, and uses that database for a more efficient targeted approach.

Implementing Propensity Marketing

In order to implement propensity marketing, you must first have broad data that includes your target audience. Another name for propensity marketing is “database marketing”. Using a database of consumer patterns, propensity marketing uses known facts about a broad group of consumers and reduces the database to include a very specific audience.

In order to narrow the database, you may use factors such as age, gender, income, industry, etcetera. However, proper propensity targeting may go further, by selecting far more specific factors such as what kind of car they drive, whether they smoke, how many children they have, and many more factors.

Database Reduction and Unexpected Propensity

A carefully considered propensity marketing campaign will not only rely on database reduction (excluding irrelevant data), but it will also look at lateral factors of your chosen subgroup. Performed correctly, it will include seeking unexpected patterns that may not appear related on the surface. For example, it may not initially make sense to a marketer to question the propensity of a smoker to also buy running shoes. This is an unlikely example, but it goes to the point of looking at patterns in the data that are unexpected but may yield the desired results.

Database Marketing: Gathering Data vs. Purchasing Data

Database marketing starts with the data, but where do you get the database? There are two viable options for data acquisition and data reduction. You can gather the data and attempt data reduction using your own means, or you can purchase a database from a data aggregator service.

If you choose the long road, and decide to gather and reduce a database using your own means, you must consider every resource. You can aggregate the data in many ways, including your existing customer database, your Website server logs, creating and implementing polls, requesting customer feedback, and others. However, it is generally far more efficient and effective to purchase the data from a data aggregator. A data aggregator will have information that is far beyond your immediate reach. Data acquisition is their business, and they will have information at their fingertips that is often far out of your reach. A data aggregator will not only have the information about your existing market, but will also have information about the market that you have been missing.

Purchase a Database: Selecting a Database Aggregator

So now the “squillion dollar question” is how to select where to purchase your database and which database aggregator and database reduction service will have what you need. Obviously, Google is a great place to start your search for a database aggregator or database reduction provider. There is more information added to Google every day about propensity marketing and databases for sale. Finding the right aggregator should be very carefully considered. I am presently studing the database marketing industry for my own benefit, and I will update this article with my findings when my search for the right data aggregator and reduction service is complete.

Three Kids Prove Social Networking Works

Social networking has been analyzed, scrutinized, bastardized, and commercialized, but my family is proof that it works, and that it has worked for over a decade. If you will give me a moment, I will tell you why I am blogging about this today, and give inspirational credit to people I met and have built deep relationships with that have lasted for over a decade and growing, and those whom I only recently met. I will start with today, and I will go back to the really good stuff when I met Peggy.

My Social Networking Proof 

A little while ago, I sent a tweet on Twitter (for the confused, see: “Twitter Usage Study: Pass The Tweet #PTT“) and it read as follows:

“Social Networking Fact: I met my wife online in 2000 and we await the birth of our 3rd child in April. It works, I tell ya!”.

I sent this tweet after an engaging blog conversation asking “When will social media be ‘ready’?”. I am never the guy to leave a quick one-liner on a blog because I am just not a link-spammy blogger. I would rather say nothing at all than to say “Great article, it was really helpful.” As it should be, my comment was thoughtful, and it was engaged by the author, Caleb Gardner. Here is how it went:

Mark Aaron Murnahan:

When somebody questions the ROI of social media, they have already missed the point. It is worse than the mentality of trying to measure the ROI on taking a client to a ball game or going to dinner. Building relationships should not be measured by dollars and cents. I have just been communicating with a friend whom I met and have built a strong friendship since 1998. I have never asked her for business or for referrals, but you can bet that if she knows somebody who needs my services, I will get the call. Further, I did a lot of dating online years before it was common and finally met my wife online in 2000. We are now expecting our third child in April 2009. Social networking has been ready for years, but people being ready for it is another story. Social networking used to happen in ballrooms and the corner restaurant. The primary thing that changed was the venue.

calebgardner:

@Mark

I love the personal story about your wife. Way to make an emotional (literally) appeal for social networking.

It’s an interesting thought that social networking has been around for years. You’re right – it literally has in that we’ve always built relationships with those around us. I think what is happening is that the Web is making us more cognizant of the relationships we build, because we’re able to build them with people that we never would have been in contact with before.

Hmm… have to give that some more thought. Sounds like an interesting post on its own… 

Mark Aaron Murnahan:

@caleb

Since my comment, I was on the phone with a good friend I know from my “other job” racing cars. His very financially successful company has a churn issue because of a hugely competitive market with tiny margins. I used myself as an example with him. I explained that he would not hear my message as clearly if he did not know me, my wife, my children, and my integrity. He has been in my garage working on racecars with me at 3:00am before a big event, and we drive around corners at 100+++MPH together, for the sake of Pete. He knows that I have a lot more at stake than a sales pitch. We have a relationship. I have tried to reach his executive staff to understand that without relationships, all we have is a sales pitch, and that people do not buy the pricetag but rather what is attached. He gets the message, and he is really excited to work together, as am I, but he is getting a lot of pushback on implementation from his fellow execs. They have a corporate stuffiness that does not even match their written message and their goals. The bottom line is that if we miss the relationships, we work much harder and achieve less. You built on our relationship by engaging me with your reply. This is how stuff really works. My next blog article about it is forthcoming.

How I Met My Wife: Re-tweeted

Remember that tweet I sent? It was re-tweeted and replied to, which is always an honor, because it means I said something that people actually heard and thought enough about to tell others, and to ask a question. A question was posed by @askorkin as follows:

“really! you met your wife online, i am intrigued how? if you don’t mind my asking :)”

I replied:“Since you asked how I met my wife online, I am inspired to blog about it. It is my best proof that social networking really works.”

My Social Networking in 1998

In 1998, I had a friend and business partner who did not really understand the reach of the Internet. He was a physician and I was a marketing guy. We were working on a project targeted toward pharmaceutical companies that were spending tons of money to bring doctors to luxury resorts in Miami, Palm Springs, Orlando, Phoenix, and elsewhere, to learn about their new drug. At the time, thanks to government subsidized travel and tourism in Central Europe, we found that it was actually less costly to bring American participants to a conference in Budapest, Hungary than to Miami. This became the target of our new conferencing company.

Jeff posed a lot of questions as to how the Internet worked into our business model. He did not really “get it”. I explained that I had developed a network of friends in the region, and globally. Even back then, my European social network of friends included Bianca, who was an au pair from Austria working in USA, with whom I have communicated even in the last 24 hours (see my Facebook).

We made connections with hotel managers, tourist attractions, and one of our favorites, Varsaci Karoly (“Karchi”). Karchi worked for the E.C. as a Euro Qualifier, and we were fast friends. We got to know him online, but he soon showed us many incredible times in Budapest. We had a lot of fun at the courtesy of the Hungarian government. After all, it was ideal for them to attract American dollars back then.

It was really sinking in for Jeff, by this point, that this Internet thing could be useful. However, he still questioned it as a marketing tool. It is funny how most people think of it as a marketing tool first, and a networking tool second. We (he) flipped that around. Jeff knew that I was pretty “Internet savvy”, but I needed to give him a clear example. This gets to how I met my wife.

Social Networking Study: “Mark the Single Guy”

By 1999, I was single, 26 years old, and retired. My marketing business had been pretty good to me, but my personal life was lackluster from years of focusing on my work. Jeff’s challenge to use the Internet to show localized results led me to kill two birds with one stone. I wanted a woman to hold, and he wanted to understand the Internet. Again, it is funny how he thought localization was the challenge back then, but now globalization is the challenge.

I set out to prove that there were enough people right there in our town of Topeka, Kansas, USA to show the Internet market reach. Of course, back then, his concern was that the audience may be too slim. Wow, I showed him. I used a XOOM.com account (back then xoom.com was a free host) to create a significantly detailed biography of “Mark the Single Guy”, and I used a “.cjb.net” account to shorten the URL. I included everything I liked, didn’t like, and I even had a special section about my baggage. The “Mark’s Baggage” section was complete with an affiliate link to ebags.com. I promoted my heart everywhere I could, and I used the equivalent of today’s “re-tweeting” by asking my online social network to pass along the bio and help me find the woman who would become the love of my life.

It was not too long before I was receiving 300-400 email messages per day from ladies within a 50 mile radius who wanted to meet me. I met a lot of ladies, and I had a lot of fun … yes, a lot! I met a few neurotic ladies like Sara, Nancy, and DeeAnne, and I broke a few hearts. I am still sorry for making one of the Stacys cry. She was a sweet girl, and I really liked her family. Of course, Sara, Nancy, and DeeAnne were the ones I really wanted, but thanks to them, I was single when I met my darling wife, Peggy.

After the neurotic gals had nearly broken my will, I was pretty careful when it came to being close to Peggy. I think I was in love with her before I ever touched her hand or smelled her hair. Peggy was clearly very special, and I would do my best to keep from hurting her with my baggage (and WOW, I had baggage). Peggy does not like to admit this, but she admitted back then to crying as she read the deepest parts of me, the man she really wanted but was afraid of.

Social Networking: Shedding My Skin for Peggy

Sharing the real me was like pulling a scab off my entire body and letting air hit my sensitive inside. In my biography, I had shed my skin and stood emotionally naked for the world to see and inspect. It is lucky for both of us that I was real. I showed my sweat, my tears, my fears, my body odor, and the things that made me a real person.

Is This Fact or Fiction?

Some will question if this is all real, just as Peggy did back then. The accounts you have read here are only a small part of the full story, but it is all real, and it is all me. Perhaps as you get to know me, I will tell you the really deep and hard stuff that I once shared more freely online.

It cannot be all wrong to share who you are. After all, that is how I met the love of my life and the mother of my six year old son, my three year old daughter, and the baby she carries today whom I will announce in April 2009.

If you would like to know me better, just tell me so, and we will make that happen. I know the value of social networking, and I treasure the many relationships I have built.


Related Articles: