Category: Internet

Internet topics with a focus on SEO and social media marketing issues.

Are You a Participant in Your Business, or Just a Witness?

Neglect is Hard on a Business!
Neglect is Hard on a Business!

I blame the Internet. Attack this all you like, but I blame the Internet and its many over-hyped success stories for allowing people to let down their guard and take a “witness” approach to their marketing. We all know that the Internet is a hugely important tool to businesses, but the lack of understanding how and why the Internet is valuable to a company has led a lot of people to throwing their hands in the air and giving up participation in their marketing. It is a knee-jerk reaction people make because all that information about Internet marketing is beyond the comfortable things they understand.

What makes this worse is that as so many people give up trying to be participants in their marketing efforts they give up on even knowing the right questions to ask or directions to take. It is as if they just throw all their fate to Google and a few other websites, and hope they get the right results.

A Non-Participant Seldom Gets Exceptional Results

I received a message a couple days ago that bothered me. It bothered me enough to write this, but it was a message that I see every day from small business people. I want to share it with you, but first, I want to say that this is a good example of why small businesses remain small.

The real problem is the sentiment and lack of attention, and not the actual message content. The sentiment is that of a business owner not really wanting to be a participant, but rather simply a witness to their business. I see this all the time, in a lot of different forms. Obviously, the most common way I see this is in marketing, because that is my job.

I will share the message I received that inspired this topic. On the surface, this may be easy to question how it shows me a lack of business participation, but I will get to the point of how apathy and lack of involvement are common attributes which often destroy small companies. The message reads as follows:

Please provide me with a quote for search engine optimization of my website xxxxxxxxxxxxxxx.xxx.

Thanks,
xxxx xxxxxx

Maybe you think I read too much into this, but let’s dig a little deeper and consider the implied “hands off” hope of being ranked in search engines … or the hope to sell more goods or services with little or no effort.

The email, which came through a form on another of my websites, did not even include a telephone number or good time to discuss their business objectives (although it is requested in the form). Does this person want three customers per year, or 1,000 customers per month? OK, so they just want a dollar figure. If SEO is a commodity, as many people wish to see it, then why do some people have huge online success and others (most) never see a dollar’s worth of benefit?

You could say that this individual did not understand that SEO (search engine optimization) is much more than just some fancy programming code that is put into a website to magically bring in the business. The page they visited just before clicking on my contact page clearly explained things in human terms, but what confusion did they absorb just before they read what I told them? Maybe they just thought they were buying pink ponies and fairy dust like so many other people in online marketing tried to sell them. Maybe they do not actually believe that search engine optimization also means researching the search terms with the highest possible ROI (return on investment) to rank for, fixing any technical deal-stoppers, creating a strategy, and more than anything, discovering and promoting the reasons anybody would want to do business with the company.

Without a purposeful message and understanding who to reach, how to reach them, and what message to reach them with, the whole effort is lost. I’ll bet this guy didn’t think of that. In fact, I’ll bet he will be suckered out of whatever few dollars he is willing to part with. Yet, he may never consider the cost of his missed opportunities. He will probably totally deny the fact that marketing done well, including proper and accurate mathematic, demographic, and psychographic research, will always provide a positive return on investment. I did not say “sometimes” … I said “always”, and that is a truth that most non-participant business owners fail to grasp. It will often take more money, effort, or time than the impatient non-participant business owner is ready to face, but if they are willing to do it right, it will earn them more money. Tragically, it is also a truth that most SEO fail to grasp. Yes, I said “most SEO”, and if you disagree with that, then you must not have seen how many people with three weeks of marketing experience call themselves a search engine optimizer these days.

How Do I Define a Non-Participant Business?

You may wonder how I define a non-participant business, and I will explain this with an example.

As I looked at the website this individual wants to have optimized, I found that it was created with Microsoft Word. It was a really terrible “do-it-yourself” job with no call to action whatsoever. It has zero known incoming links from other websites, and even the business address was in the form of an image instead of text. It was really a great example website to reflect all the worst possible scenarios for ranking in search engine results, and more than I will get into in this article. It was like one of those awful at-home haircuts you see while standing in line over at Wal Mart. Yes, this person really needs some proper assistance.

What makes this story better is that I took a few minutes, out of sheer curiosity, to make a good estimate on his potential reach and effectiveness in his marketplace. I found that if they were willing to pursue a path for success, they could pave their street with gold.

Will I contact this person with a proper SEO proposal? Absolutely not, and I’ll tell you why. It is a non-participant! Only a non-participant would ever try to develop a website using Microsoft Word and ask somebody to fix it with SEO magic tricks. Only a non-participant would overlook the need for proper marketing instead of believing in the Voodoo which people make SEO sound like. Asking for SEO, while every other available factor in my cursory marketing audit of this company showed horrible results, is not good business sense, and it is not the mindset that makes for a successful outcome in any business plan.

You may recall hearing the term “survival of the fittest”, and I am here to testify that it works exceedingly well in the business world. It works just the way it has for millions of years, except it works even faster when you apply it to Internet marketing.

Simply “SEO-ing” a website to rank highly for search phrases is like spitting on a house fire and telling the insurance adjuster that you tried to save it. Asking the search engine optimization professional to SEO your website in this manner is like calling the fire brigade and directing them to spit on it for you.

SEO is just one tactic in a larger marketing strategy. Until you grasp that concept, you are just spitting.

Please realize for just a moment that money alone will not create success in small business marketing efforts. OK, maybe with huge amounts of money, but not the “get it fast and cheap” amounts of money that most small businesses bring to the table. Success takes participation, and often a lot of it. It means having a direction in your business, being ready to follow that direction, and changing direction as needed.

Why Small Companies Are Small

Small companies are small for a reason. That reason varies a lot between companies, but it is often because of lack of participation and attention to the things which grow a business.

Many small businesses do not have the resources in place to oversee important areas of their business growth. When they lack the needed personnel to manage things like legal, accounting, marketing, research and development, and etcetera, they must improvise. That can create a huge burden, but if it was easy, it probably wouldn’t pay very well.

Putting somebody in charge and delegating your weak points is fine, in fact, it is a great idea. However, when it comes to your marketing, the part of your business where it reaches the customers, you should pay close attention to getting it right. Marketing is what will direct many of the other growth factors in a business. Lacking participation and just being a witness in your marketing can cause a chain reaction that destroys many other areas of a company. Marketing is an integral piece of a company that brings in money for all the other things a company needs.

Try asking a couple of marketing professionals how often they find themselves waiting on clients to complete simple tasks. It is often startling how much a marketing person has to hound clients just to send over the pictures they said they were going to send last week, or the reports they asked for two months ago. Willingness to pay attention and complete simple marketing related tasks is often reflected in the overall success of an organization, and it is what I call being a “participant” rather than a “witness”.

I am not trying to sell you this idea, because you can probably already see it in companies all around you … maybe even your own.

Photo credit to Son of Groucho via Flickr

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SEO and Social Media: Picking Chicken Poop from Toothpaste

SEO and Social Media Chicken Poop
SEO and Social Media Chicken Poop

I have heard many arguments separating SEO and social media by trying to decypher which is more valuable. Many of the people arguing this point are on one side or the other, and miss the point that they are both tactics which work together toward an overall strategy. Many people also seem to miss the fact that they are largely the same thing.

Here are a few questions that marketers use for producing arguments:

  • Which is more important … SEO or social media?
  • Which discipline provides the higher return on investment?
  • How do you calculate the ROI of social media?
  • SEO? Isn’t that some sort of fairy dust?
  • How do you separate chicken poop from toothpaste?

OK, that last one was my own personal interpretation, but seriously … how can people get this so mixed up that they stand in their corner arguing their respective knowledge without coming together in the center and having a big group hug?

SEO opens a lot of doors for companies. Having their greatness spread across the Internet in a way that people will find it when they search for something is extremely productive. People still ask me the question “how will people find my website?” To me, the question seems pretty easy … they will search for it! Having great information on a well prepared website and making it available to search engines is a “no-brainer”. Well, it is a “some-brainer”, because a lot of people still don’t really grasp it. In any case, it is very valuable, and backed up with a lot of facts. It also provides a lot of value to back up your social media marketing endeavors.

Social media is a great way to discover the people who may be interested in searching for you. It is often a proactive approach where you can add yourself to the mix. It is also a great way to learn more about those people who are already searching for you, will be searching for you, or may never search for you but will take a recommendation from others they trust. It also provides a lot of value to your search engine optimization endeavors.

I find that a lot of people get these two fields very confused, both by trying to separate them and by trying to merge them. SEO and social media both have their own unique qualities, but the reality is that trying to separate them is about as easy as picking chicken poop out of your toothpaste.

Both of these areas of Internet marketing are the same in many ways. Search engines use popularity of a website measured by incoming links pointing to the website content as a major factor for ranking. Social media also uses the popularity of website content as a major factor for ranking. What a lot of people fail to realize is how much they both work the same, and they both work in synergy.

I would be pleased to carry on in my typically lengthy way of writing until my brain hurts from extolling the values of these various marketing tools, but I have already done that. After all, have you seen my blog title? It is titled “SEO and Social Media Marketing Blog“ for a reason.

Today, I want you to jump in and help me to explain how both are intertwined yet diverse.

If you can offer a better way to describe the relationship of SEO and social media than to say that it is like trying to pick chicken poop from your toothpaste, I will offer you a kiss full on the mouth. I have nice fresh breath, but I can assure you that I have found a whole lot of “chicken poop in my toothpaste”.

I still brush regularly.

Photo credit to andrein via Flickr

SEO For Hire: The Worst Job for an Honest Person

I Wish I Knew How to Quit You
I Wish I Knew How to Quit You

I have been in the business of SEO (search engine optimization) for over a decade, and it has provided me a very handsome living in that time. I fell in love with the SEO field with the excitement of having nearly anything I ever really wanted listed at the top of search engines reach the top, and remain there. I still do that, today … every day.

In the time I have been in the SEO industry, I have accumulated so many stories of winning that it is no wonder it feels like a bad drug habit, and I am addicted. Through the 2000’s, SEO was the basis of my means to sell millions of dollars in Internet access and web hosting services to over 2000 Internet access providers and web hosts. I rocked that market and earned squillions as the CEO of a wholesale Internet services company. SEO was really fun, indeed!

Adding to all the fun and games, I have enjoyed things like a relatively small client crediting me for increasing their new home sales by over $82 million in the first year they were my client. That is like an intravenous drug to me, and hearing how many jobs it created for that somewhat small organization means that I have done something meaningful.

I have a lot of stories like these, which keep me going and keep me seeking that next “drug” high.

When SEO Became the Worst Job

I have really had a blast performing my work for clients over the years, and I still love performing the work. However, it was a lot more fun back before every con artist jumped in and said they could do the same thing for pennies, and then cheat customers out of their money. Liars and cheats have made a mockery of the SEO industry, and given people reasons to doubt the truth.

Of course, a good SEO can see right through the lies, but many business customers cannot tell the difference between good SEO and bad SEO. Although I have tried to warn many people, lies about SEO have lead a lot of people by the nose (and the wallet).

I have often said that business is great, if not for all of these damn customers.

For much of my career in search engine optimization, I have worked as the man behind the curtain, as a sub-contractor for other firms. That is largely because I have often felt, and said that “business is great if not for all of these damn customers.” What I mean by that phrase is that in a field where I am quite deeply engrossed and knowledgeable, it can be very challenging to bring SEO down to a level that people will relate to and understand. I am simply not a good person to ask if it is helpful to be listed in the top of search listings when somebody searches for something in your industry. I am a really bad guy to ask whether marketing is a commodity and if everybody can do it just the same.

I have written my thoughts of dealing with prospective clients who do not understand, nor wish to understand, what it takes to develop really effective SEO and social media marketing. I believe I said it well in an article titled “When I Go to Hell, They Will Have Me Selling SEO“.

SEO is Like a Drug Habit, and I May Relapse

Although I may have a relapse from time to time, I have finally decided to set a course to end my services for hire by mid-2011, in order to focus on other endeavors. As I have indicated, SEO is like an addiction to me, so I know that if I do not actually say it in public, right here on my blog, I will probably never quit it.

The fact remains that the field of performing SEO for clients has lost much of the joy. I am tired of having people return to me for cleaning up the messes of another SEO after they decided to go with the cheap guy with a pocket full of fairy dust. More than that, I am tired of defending the truth while realizing that the truth is not what people really want.

For the past couple years, I have sought to gain retail clients to work with directly. I decided to take on a small group of clients who understand what it really means to build success. The ignorance (don’t know), apathy (don’t care to know), and dishonesty (will lie about it) that I have witnessed in the last couple years have caused me to lose much faith in the SEO industry and in the popular business mindset of the day.

Unfortunately, I find that far too many business people are not interested in creating real success when they can settle for just getting by. As a web guy who really does care about delivering results for a client, I have decided that the ignorance, apathy, and dishonesty of the SEO industry, and much of the SEO shopping public are not worthwhile to me.

I am tired of explaining the difference between doing something, and doing something well. Being able to prove results and giving factual proven data, but then having people too indifferent or scared to take the best actions for their own benefit drags me down and quite honestly makes me very sad. I see the actions of the large number of businesses who reach out to me as a microcosm of what is wrong with our business world and our economy today.

There are still a lot of myths to bust and lessons to teach, so I intend to continue blogging on topics of the SEO and social media marketing industry, for now. Besides, I still plan to perform search engine optimization.

Maybe once I officially do not take clients, people will have more trust when I say that the majority of what you hear about SEO and social media marketing is bullshit. It actually does require work, and it actually does require marketing talent to build success.

Your comments and/or well wishes are welcome here. If you can relate to this, I would love to hear your stories! If you would rather throw tomatoes at me, that is just fine as well.

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How SEO and Social Media Are Like Sex Drugs and Nigerian Scams

Achieve Stronger More Enjoyable Campaigns
Achieve Stronger More Enjoyable Campaigns

The majority of the world’s population do not need sex drugs. Likewise, the majority of the world’s population do not need SEO and social media marketing. If you try to convince a spammer of this, their ears turn off. They just don’t get it, because they know that one in “X” squillion people who receive their message will respond.

It is easy to compare the propagation of false and misleading information about SEO and social media marketing to the false and misleading spam of sex drugs and Nigerian banking scams. It is also easy to compare the changes of social media’s growing spam to the way email turned spammy. A huge problem I see is that social media propagates the spam of social media. When SEO and social media is flooded with deception, it devalues the industry and creates much skepticism of these useful services.

I suppose I should define what it is that I am comparing to sexual aids and Nigerian bank scams. In case you have not seen the same kind of spam I see every day, I will just give you a quick note on each of these “sex drugs” and “Nigerian scams” of modern day.

SEO is search engine optimization, and it deals with creating higher ranking in search engine results, increasing website conversion, data analysis, and much more. Most of the world’s educated population do not have any idea what SEO means, or what it involves. This fact opens the floodgates for abuse and fraud by “SEO experts” who will stop at nothing to get your money and provide disastrous results in return. There are a lot of crooks out there actively selling SEO with a pitch consisting largely of “You need meta tags on your website to improve your listings in search engines.” Of course, that is a lie, and I can prove it, but I guess lies are easier than the truth for some people.

Social Media Marketing means marketing. Most of us realize that Twitter is not just for spouting off about what you had for lunch, and that Facebook is not just for talking about your kids, your spouse, or how drunk that dude got at the party last night. They are also not just for making more “friends” to pitch your goods to. Against popular adoption of the term, social media marketing does not mean spewing your latest specials and acting like a used car dealer. It means respectful, targeted, creative marketing and other customer communications that can withstand the scrutiny of others and provide sustainable value to a brand.

SEO and Social Media Are Like Futuristic Sex Drugs

The sex drug market took off like a rocket and ridiculous numbers of (low-life, sleazy, bottom-feeding, law-breaking, unethical) people wanted a piece of that market. It was presented as a fast way to get rich, and for a relatively tiny few, it came true. People like sex, and they like money, so this seemed like a perfect plan to get rich. You have probably been a victim of this dreadful pandemic.

If nobody has ever hit you up with their sex drug specials, you are an exception, and I will kiss your ring and address you as my Supreme Leader!

Perhaps the biggest craze to ever hit the Internet is the lure of easy money, and there are squillions of people who will insist that easy money is out there for the taking if you just sign up for their “plan” and give them a credit card number. Many will even tell you that they can make anybody rich with little effort and in just a few hours per day. SEO and social media are the obvious vehicles of choice for carrying out these get rich quick plans, and so they have become extremely popular. The glimmer of hope to have more tomorrow than they have today is just enough to create a spark in people that sets off an explosion.

I have to question the course of seo and social media marketing over time. Of course, it is my job, so it matters to me. It should really matter to a lot of the “innocent” people out there, too. I realize that most people have not been around the Internet or as utterly consumed by it for as long as I have, so the question may seem a bit innocuous to some. A lot of things seem pretty harmless until they get as annoying as a swarm of mosquitoes or actually reach out and cause you direct harm.

I have a lot of questions about the direction of this Internet space we all love. A concern that regularly comes to mind is how it seems that social media is moving the way of email. I remember when email was simple, and required relatively minor adjustments for email spam. Of course, that did not last long. As the use of email spread wide and fast, a lot of sleazy people found ways to make it far less productive, and eventually very costly to consumers. Once the sex drugs reached the market, email hit a really rough spot that it has still never been able to fully overcome. Now it is estimated that over 97 percent of email is spam. The overall percentage of unwanted business social media communication is likely even higher, as the world has been introduced to the “everybody is a marketer” craze and more people are dying to get their hands on all of that easy money available on the Internet.

The truth sucks for a lot of people, but I like to share it anyway. There are millions of people trying to market millions of products, while only a small percentile will take the care to be successful at it, or develop the required marketing talent. There is often no way to prove this to somebody other than to just give them time and watch them give up and fail. Tragically, this demographic are often lured back in when along comes another “plan”, another great “deal” that will make them successful … but this time it is different, and it is a “sure bet”.

I certainly love to dream big, and I never want to squash anybody’s dream. Instead, I just wish for them to have more dedication and better planning for their dreams than to assume it is as simple as what many people will claim.

The allure of easy money is strong, and because of this, it is easy to prey on people’s emotions by offering them an easier solution. That strong demand for a perfect answer to making more money has driven the need for SEO and social media marketing. In reality, SEO and social media are useful marketing tools, but unfortunately the candy brought in a lot of cockroaches.

The majority of the unwanted and spammy social media communication that I witness are attempts to either sell SEO and social media marketing services, or to recruit others to do the same spammy things with an expectation of earning a profit. With an eye on the future, does this really seem like a good plan for success? Sure, we can say that it will die out as more people figure out that it is largely fraudulent, but then, I seem to still find a lot of sex drug offerings in my email every day (thousands per day).

Is Social Media Going The Way of Email?

Social media has revealed and honed some brilliant creative marketers, and the gap between good and mediocre is constantly widening. Pareto’s principle of 80/20 will always apply to marketing, just as it does in any industry. The tragedy is that there is a constant spread of misinformation that SEO and social media marketing creates easy profit and that anybody can do it just as well as the next. I believe that as long as there are still people falling prey to these lies, the integrity of the industry will largely be shrouded in mystery and doubt.

What are your thoughts? Are you fooled by the “easy money” hype of today’s social media?

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