blogging Archives - Page 9 of 16 by Mark Murnahan

New vs. Returning Users: How Readership Churn Counts in The Static Age

The Internet has changed. Wait, scratch that … the world has changed, and the people of the world are fully engrossed in “The Information Age”. Maybe it is even beyond that, and perhaps we can now effectively call this “The Static Age” because of the massive level of static we must sort through to hear or be heard. Right now, today, there are likely 42 squillion people writing about your industry on a daily basis, and unless you are the reincarnation of Elvis Presley, you will have a hard time capturing their interest.

It is time to take a closer look at an important metric of your website traffic. Who is coming to visit, and will they return? Did you do something that knocked their socks off? Did you have something to say that totally blew them away enough to subscribe and come back? Allow me to explain why this matters, and what you can do about it.

Good Bloggers Know and Care About Readership Churn

The number of bloggers in 2010 has shot the moon. If you don’t believe me, that is fine. I should not need to prove this with numbers, because you surely already know it. You probably already saw another blog (or three) in the last 1 minute and 22 seconds. The blast of information is fast, furious, and growing like a flu pandemic. Some of it is great information, but most of it will interest you as much as a knitting class interests a race car driver.

Much of the massive blast of information simply does not apply to your life. Even if it is reliably useful information, I think we can agree that a lot of what we see on the Internet is filed away in the “time wasted” category and we will not be going back to read more.

So what about you? Will you find yourself filed away in the bottom of your readers’ Internet history? If you want to avoid this, you must get a couple things straight right now. In my short list, I will include that you must be useful, pay attention to your readers, give them a great reason to come back, and do not disappoint them when and if they do.

There is Still Hope for Bloggers!

I have written about good reasons to blog. The reasons I have listed have been implemented and trusted by many readers. I write things to help people, and I do not take them for granted. Even with all my efforts to be useful, it would be astonishingly simple for people to forget where they got that useful idea (whatever the idea). I know this, because I forgot where I have found some great ideas, too. I am telling you … there is a massive wave of information, and even the best of us cannot keep it all filed away perfectly. So it is extremely important to help people remember you. If you are in business, it is important to help people remember why to come back to you when they want more, or they know somebody who does. How can you do that?

If you are blogging to advertise your goods or services, you will have a hard time getting people to pay attention. Something far more important is to give them something they care about. Give them something useful. Since you cannot do something amazing every day (nobody can), you should give them a picture of other things you write about. Give them an archive. If they think that you may be just a little bit interesting, let them see if there is more where that came from. I will blog about how to create various kinds of blog archives soon, but for now, just be aware of the idea and that it can help others see more value in what you provide.

If They Want More, Make it Easy and Non-Threatening

The next thing to do is be sure that if people see a value in what you provide that they can subscribe to receive more of it. You do not have to beat them over the head with it, but you cannot expect them to go out of their way to give you their attention, either. It is not a promise that you will be amazing. It is not a promise that they will ever do business with you, either. It simply means that they will have more opportunity to see what you are about, and if they eventually need what you offer or know somebody who does, they will remember you. Timing is a big issue in business, and most of the time, people do not need or want what you sell at the moment they discover you. Things can change, and if they are at least aware of you, you will have a lot stronger chance of getting the call when they need you.

Give them an easy way to subscribe. Google’s FeedBurner is easy and non-threatening because people will never need to worry about you spamming them. If they subscribe by email, it is safe because they are not giving it to you. I never worry about subscribing to a FeedBurner feed, because I know my email is not going anywhere but Google, and Google already has my email. They don’t spam me. As for RSS subscribers, like email, they choose whether to subscribe and they will not need to worry about you having their email address, and the only way you can really “spam” them is by putting it on your blog for the world to see.

It is this easy to ask somebody to subscribe. Allow me to lead by example.

Please Subscribe by Email or RSS

or Subscribe in a reader.

… and it is this easy to show them your past performance so they know what to expect:

See My Blog Archive

To summarize this, it is important to remember the value of repetition in marketing, and that if you want people to receive your message over and over again, you need to do something useful that benefits them. You have to give them a great reason to receive your repetition. Then, you must let them know that you want to be in their list of considerations when it is the right time for them.

No, this is not a precise tutorial on how to get things just right. It is a message on how to think about your marketplace and why people will want to hear from you again. Just like any business endeavor, when you reach the same people again and again, it is a whole lot easier than trying to continually find new people. This is true whether you are giving something away for free, or offering something for sale.

Now I ask that if you have an interest in what I said here that you subscribe to receive more, because I truly do not want to have to replace you.

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Blogging Tip: Add a TweetMeme Button to Sociable Links

TweetMeme is huge, and bloggers know it. It is a wildly popular way to help people share the brilliant content that you have worked so hard to produce. You will find the TweetMeme button on many popular blogs. Another thing you will often see on blogs is a row of Sociable links. In case you are not familiar, Sociable is a WordPress plugin that makes it really easy to add social sharing links to a blog. I use both of these, and I like them. Kudos to Joost de Valk for creating Sociable and fav.or.it for creating TweetMeme.

Sociable is really cool, but the “Tweet This” button really left me with a need for more. By default, it did not shorten the URL, add a title, or include the “RT @murnahan” that I wanted. So, I thought it would be cool to add a TweetMeme button within my Sociable links rather than to have the extra bulk of both of them at the end of each of my articles. Including TweetMeme and Sociable together just made it look a bit nicer and it keeps all of those sharing links right there together in one place. Now it looks like the image below (see the bottom of this blog article for the real thing):

TweetMeme Button Within Sociable

Here is How to Add TweetMeme to Sociable

For this demonstration, I have used both the TweetMeme WordPress plugin as well as the Sociable WordPress plugin.

In your WordPress panel, go to “Plugins” where you will see a list of your active plugins. Find your “Sociable” plugin and click “edit”.

Don’t be intimidated if you are not a programmer. You are just looking for a little piece of code that looks like the image below. Simply search within the page for “sociable_tagline” and you should find it easily.

The part you will be working with is actually the very end of this, right after the closing “div” and immediately before the double quote (“) followed by a semicolon (;). This is the spot where you will add the snippet below to include your TweetMeme button. It will need to be formatted a tiny bit differently than you would use in other places. Below is a snippet for you to edit as necessary.

</p> <div class=\"tweetmeme_button\" style=\"float: left;\"><iframe src=\"http://api.tweetmeme.com/button.js?url=$permalink&style=compact\" height=\"20\" width=\"85\" frameborder=\"0\" scrolling=\"no\"></iframe></div> <p>

The code above will work, but you will probably not want to stop there. You may want to add things such as your Twitter username to retweet, which you may add by putting “&source=yourusername” right after the word “permalink”. If you want to add information such as a Bit.ly API key, that is easy, too. If so, just add it in the way you normally would, according to TweetMeme documentation, but be sure that you have a “\” slash before any double quotes (this is easy to overlook).

Of course, there may be slight variations in different versions of WordPress and Sociable, and if so, feel free to include your experience in the comments here. As with all programming, you work at your own risk and I will not be held responsible if you blow something up.

I welcome your comments.

Improve Social Media Interaction With Wibiya

I am such a fan of this product that I want to tell you this right upfront: I have not been hired by Wibiya to market for them, and I do not have anything at stake here. My reason for blogging my review of Wibiya is nothing of the sort. It is just so cool that I was compelled to give my testimonial. Now, shouldn’t we all be so fortunate to have fans who feel like that?

Wibiya is kind of a funny name, and it may not just roll off the tongue the way Twitter, Facebook, or Squidoo does. All the same, I think this is a social media service you will see in use a lot more in the future.

Website Toolbars Are Not Created Equal

I have used toolbars on various websites before, and some were pretty cool. I have even scripted my own website toolbars from scratch and made them work really nicely with social sharing links, custom URL shortener, and all of the neat stuff you can pack into the little 50-80 pixel space you would expect from a toolbar. I am kind of geeky like that. I very often choose the hard way of programming, by doing it all myself from beginning to end. That way I get the exact result I am looking for, and not include all of the extra junk that most off-the-shelf programming code will include for meeting every possible scenario on every possible type of website. As you can see at the bottom of each page on my blog, I have chosen Wibiya on this website, and for some good reasons.

Here are just a few things I like about Wibiya:

Non-invasive and fast-loading (unlike some web toolbars).
Wibiya is highly customizable.
Simple site-search function located out of the way of other site elements.
Easy photo and video gallery implementation with multiple photo sites.
Nice RSS features.
Users can do more and see more without leaving the site.
Additional statistics reporting for Wibiya application usage.
Many available applications ready for use.

Social Media Interaction and Wibiya Toolbar

Social media interaction is clearly an important part of my job. I interact with blogs (mine and many others), Facebook, Twitter, YouTube, and a big list of other social networks. There is no better way to know if my work is useful than to share it with others and hear from others to gather their opinions. That is why most bloggers love comments on their work. It means people are paying attention.

Another way to know if people are paying attention is how long they are on your website and how many pages they visit. My blog has an average time on page of over four minutes, over two pages per visit, and a bounce rate around 20-25 percent. To me, that is about as awesome as bacon (I love bacon)! So, any way that I can improve these stats would be even more awesome … like cigarette and coffee flavored bacon.

One great way I have found is to not just let people see that little piece of you, but to see a bigger picture. This goes for big corporations and individuals alike. If you have something valuable to share, you should share it in whatever way people want to receive it. That can mean meeting them where they are, on their terms, and on their preferred networks. This is something Wibiya can help to improve.

Try it out and see what I mean. There is a Wibiya toolbar on the bottom of each page on my blog. Click a few things and find out why I like it. I will also include a couple websites by friends (and my wife) who chose to use Wibiya. Check them out and see how they used it.

Social Media Philanthropy by Jeff Gibbard
RuhaniRabin.com
Mad Eliza’s Cakes and Confections

If you decide you want one for yourself, you can get yours at Wibiya.com. There is a free version and multiple upgraded packages available to choose from.

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Influence Marketing: Reach Your Market Through Their Influencers

I woke up to another Monday today. Monday is the day I ask myself the question again, “Are you reaching the right people?” It goes a bit deeper when I start asking “Are you reaching them with the right message?” If I can answer both of these with the affirmative, the next step is to repeat it and try to be sure the message continues to reach the right people, with the right message, and at the right time. Getting the right time means doing it again and again until their time is right. At the top of my list is reaching the right people.

How To Reach the Right People … The Influencers!

I think for a lot of people trying to reach a market, the question of how to reach the right people totally confounds them. It is actually a bit tricky and it takes some serious thought. It gets easier with training, experience, and research, but it is always a challenging part of marketing. Good marketing often means reaching the buyer themselves, but the best marketing often means reaching the people who influence the buyer. It is called influence marketing. Knowing who is an influencer and who is a buyer is an important step to knowing the right message to deliver. Getting it wrong means wasting a lot of time and money.

Car companies learned about this a long time ago. They realized that, statistically, men will be more appreciative of the 7.0L V8 engine and the 505 horsepower, while ladies will care more about the handy button to automatically move the power seat back to where she left it (before her gearhead husband got in and moved it). They segment their market and deliver a different message to reach the right person with the right message. By doing this, they are selling features to each party, but they also know that if I want that 7.0L V8 engine, I will use that silly seat button they told me about to influence my wife. Now that is how to get a car sold! Reaching the right person very often means knowing more than just them, but also who influences them, and how.

If I was selling wedding dresses, I would know that the bride is not always the only participant. There is another important point of influence. I need to reach her father with the message that his little darling will feel like the princess she wanted to be when she was five years old and that this is that moment she had planned for all those years. I need to reach the bridesmaids who will tell the bride how gorgeous that dress makes her look. I need to reach the influencers or the whole thing could be shot down and I have just another expensive dress on the rack.

For me, I consider who reads my work. Exactly who is attracted to a blog about marketing? Probably people who have a product or service to offer, right? The fact is that it is mostly people who would never in a million years consider paying me to help them build their market. This is just fine for me, because it helps me focus on being useful. If I am useful, people will come back. If I am even more useful, they will pass it along to others in their circle of influence. Because I know that most of my readers are not directly in the market to buy my services, the focus is a lot more on being helpful. Reaching the right people means reaching the influencers, and not just the buyers directly. Seriously, most CEOs and VPs are not looking for me. My job is to be sure they find me, but when the message is delivered by somebody influential to them, it is better than if I deliver it right to them. That is crazy back-door thinking, right? Not really. Just imagine the marketing assistant who says “I like this guy, boss. We should talk to him.” That influence will always go a lot further than just reaching the boss and explaining how great my offering is. The right message is that I am not the competition, but rather here to be useful. The right timing means that readers will subscribe to my blog and find me again when their timing is right.

If you want to reach the right people, you often must look far beyond the obvious target. Think about how you can better reach your market influencers. It is Monday, and it is a great way to start your week.

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SEO Lesson: Were You Just Browsing and Found This by Accident?

I have a request that you do not be a stooge, and that you do not treat SEO and Internet marketing professionals as stooges either.

During a phone call a moment ago, I was inspired to point something out about SEO (search engine optimization) and Internet marketing that is obvious to me, but clearly some people do not already understand. This is an extremely basic SEO lesson.

I make a point of asking people who contact me for Internet marketing a very simple question as follows: “How did you find me?” Of course I already know the answer, but so many people do not realize that we can track everything online.

My question has been answered in many ways, and even as silly as “I was just surfing the Internet and came across your website.” Even that answer is just fine. It is usually not a truthful one, and I actually already know when people contact me the exact way that they reached me. You see, when you email me or surf my websites, I can see your IP address, network name, location, what you searched for, and many other details that tell me who you are and how you found me. I ask people this question because of one important follow-up question that either goes right over their head or totally blows their socks off. That question is as follows: “Do you think it was an accident that you found me amongst the millions of other web pages out there competing for your business?”

This is Friday evening and I have a webcast to prepare for, so I do not want to take a lot of time with silly scenarios and rhetorical questions, but I have one more question to ponder. Now pay close attention and answer this honestly …

Do you think that you found this article on this blog about Internet marketing and search engine optimization by accident?

The truthful answer is that it was no accident at all, and I have created the means for you to find my blog. When people contact me about my services, I often have to remind them that if they found me amongst the millions of others out there, it is because I made it happen. If I did not create this article, and if I did not have the means to help people to find me, they would not find me.

When you approach any SEO and Internet marketing professional because you found them, you must question just how and why you found them instead of a website selling pink pantyhose. If you are confused why you found me instead of pink pantyhose, you should probably turn your computer off and get some rest.

Otherwise, perhaps you will be open to this crazy notion. If somebody can be sure that you find them instead of millions of others in the extremely competitive field of Internet marketing and SEO services, they can probably do the same for you.

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